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June 3, 2011 rev1 Mobile HD Voice: Global Update report Mobile HD Voice service using AMR Wideband Mobile HD Voice based on AMR (Adaptive Multi Rate) Wideband technology (W-AMR) enables high-quality voice calls in mobile networks and an improved user experience. It provides significantly higher voice quality for calls between mobile phones supporting the feature, and can be implemented in GSM, WCDMA (UMTS) and LTE networks. The higher voice quality using HD Voice improves the call experience and allows people to better share feelings, do business and communicate information. HD Voice transmits a broader spectrum of the human voice; therefore conversation is more natural and is likened to speaking to the other party in the same room. HD Voice also helps people hear better in noisy environments. HD Voice helps operators to clearly differentiate their offerings and enable high quality services to voice dependent business like call center services, information services, emergency services, etc. HD Voice is also ideal for conference calls and can contribute to a reduction in business travel and raise productivity while reducing the environmental impact. Calls which are easier to hear and understand reduce fatigue typically associated with long conference calls. HD Voice changes that. W-AMR speech technology is standardized in 3GPP Release 5. The new speech- compression algorithm doubles voice bandwidth (507000 Hz) compared to the current narrowband speech codec (3003400 Hz) without extra radio or transmission requirements. According to 3GPP, 12.65 kbit/s or higher coding bit-rates provide high- quality wideband audio (lower bit-rates of 8.85 and 6.6 kbit/s are for temporary use during adverse radio conditions or periods of cell congestion). In subjective tests it was shown that the HD Voice wideband codec produces better results than the best narrow-band codec (12.2 kbit/s). There is a strong business case for Mobile HD Voice and the momentum for introducing HD Voice is growing. Customers make more, or longer, calls with HD Voice, while surveys confirm that customers place a high value on HD Voice. Comparative codec bandwidth envelopes The maximum benefits from using HD Voice on a compatible mobile network are realized or perceived when both calling and called party use HD Voice-capable phones. Improvements in call quality are also observed even when calling a non-HD Voice phone, due to improvements in the acoustic performance and advanced noise reduction capabilities present in most HD Voice phones. The first commercial mobile HD Voice service was launched in September 2009. HD Voice services are now launched on 20 mobile networks in 18 countries: Armenia, Belgium, Canada, Croatia, Egypt, France, Hong Kong, India, Italy, La Réunion, Luxembourg, Mauritius, Moldova, Romania, Russia, Spain, Turkey, and the UK. Countries with mobile HD Voice commercial service (GSA June 3, 2011)
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Page 1: Mobile HD Voice: Global Updatebe based on one of two complementary 3GPP standards: tandem-free operation (TFO) or transcoder-free operation (TrFO). Introduction of W-AMR into GSM systems

June 3, 2011 rev1

Mobile HD Voice: Global Update report

Mobile HD Voice service using AMR Wideband Mobile HD Voice based on AMR (Adaptive Multi Rate) Wideband technology (W-AMR) enables high-quality voice calls in mobile networks and an improved user experience. It provides significantly higher voice quality for calls between mobile phones supporting the feature, and can be implemented in GSM, WCDMA (UMTS) and LTE networks. The higher voice quality using HD Voice improves the call experience and allows people to better share feelings, do business and communicate information. HD Voice transmits a broader spectrum of the human voice; therefore conversation is more natural and is likened to speaking to the other party in the same room. HD Voice also helps people hear better in noisy environments.

HD Voice helps operators to clearly differentiate their offerings and enable high quality services to voice dependent business like call center services, information services, emergency services, etc. HD Voice is also ideal for conference calls and can contribute to a reduction in business travel and raise productivity while reducing the environmental impact. Calls which are easier to hear and understand reduce fatigue typically associated with long conference calls. HD Voice changes that.

W-AMR speech technology is standardized in 3GPP Release 5. The new speech-compression algorithm doubles voice bandwidth (50–7000 Hz) compared to the current narrowband speech codec (300–3400 Hz) without extra radio or transmission requirements. According to 3GPP, 12.65 kbit/s or higher coding bit-rates provide high-quality wideband audio (lower bit-rates of 8.85 and 6.6 kbit/s are for temporary use during adverse radio conditions or periods of cell congestion). In subjective tests it was shown that the HD Voice wideband codec produces better results than the best narrow-band codec (12.2 kbit/s).

There is a strong business case for Mobile HD Voice and the momentum for introducing HD Voice is growing. Customers make more, or longer, calls with HD Voice, while surveys confirm that customers place a high value on HD Voice.

Comparative codec bandwidth envelopes

The maximum benefits from using HD Voice on a compatible mobile network are realized or perceived when both calling and called party use HD Voice-capable phones. Improvements in call quality are also observed even when calling a non-HD Voice phone, due to improvements in the acoustic performance and advanced noise reduction capabilities present in most HD Voice phones.

The first commercial mobile HD Voice service was launched in September 2009. HD Voice services are now launched on 20 mobile networks in 18 countries: Armenia, Belgium, Canada, Croatia, Egypt, France, Hong Kong, India, Italy, La Réunion, Luxembourg, Mauritius, Moldova, Romania, Russia, Spain, Turkey, and the UK.

Countries with mobile HD Voice commercial service (GSA – June 3, 2011)

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Page 2: Mobile HD Voice: Global Updatebe based on one of two complementary 3GPP standards: tandem-free operation (TFO) or transcoder-free operation (TrFO). Introduction of W-AMR into GSM systems

June 3, 2011 rev1

Mobile HD Voice: Global Update report

Mobile HD Voice commercial launches (GSA – June 3, 2011)

HD Voice trials and network deployments (GSA – June 3, 2011)

According to the results of a survey* by Orange:

96% of customers are satisfied with HD Voice calls

86% of testers say that compatibility with HD voice would be a selection criterion when purchasing a mobile in the future

76% of testers would be prepared to change mobiles to obtain HD Voice

* www.francetelecom.com/en_EN/press/press_releases/cp101123en2.jsp

Verizon Wireless demonstrated a range of Voice over LTE (VoLTE) and HD Voice capable user devices at Mobile World Congress 2011. “The initial devices we’ll support [AMR-WB] are smart phones for sure,” said Verizon Wireless Marjorie Hsu, VP Technology Development. “Other devices on the road map, we’re working through the form factor, we want to get the user experience right.” (Reported March 4, 2011: www.hdvoicenews.com)

Network aspects

Ordinarily the voice payload for transport in the core network is PCM-coded at 64 kbit/s according to ITU-T Rec. G.711. Narrowband AMR is transcoded to/from PCM which degrades voice quality, adding signal processing complexity. Analog PCM-based transport cannot be used with W-AMR as G.711 only applies to narrowband voice. W-AMR must be based on one of two complementary 3GPP standards: tandem-free operation (TFO) or transcoder-free operation (TrFO).

Introduction of W-AMR into GSM systems requires TFO, which is part of 3GPP GERAN, which does not require substantial modification of the core network. W-AMR and TFO can also be introduced into UMTS. A better option however, is to use the recommended TrFO. The combination of TFO and TrFO enables W-AMR calls between all types of 3GPP mobile devices (i.e. GSM/EDGE and UMTS/WCDMA-HSPA).

HD Voice ecosystem: wide choice of compatible phones

The mobile HD Voice eco-system is rapidly establishing. Alcatel, HTC, LG, Nokia, Samsung, and Sony Ericsson have launched HD Voice-compatible phones. A commitment to produce chipsets supporting HD Voice has also been confirmed by leading semiconductor companies.

Mobile HD Voice devices (GSA – June 3, 2011)

September 9, 2009

Orange Moldova launched the world’s first commercial mobile HD Voice service, and introduced the Nokia 6720c

July 19, 2010 Orange France launched offering Nokia E72, Nokia 5230, Sony Ericsson Quiksilver™ (Hazel™)

June 24, 2010 Orange Armenia launched offering the Nokia 6720c phone

September 1, 2010

Orange UK launched with variants of Nokia 5230, Nokia X6, Nokia E5, Samsung Omnia Pro phones

September 2010

SFR launched HD Voice in France

September 10, 2010

Orange Spain launched in Catalonia with Nokia 5230 & X6

September 16, 2010

Mobistar launched in Belgium

September 22, 2010

Vipnet, Croatia announced HD Voice support in the network in October and sale of devices in November 2010

November 3, 2010

Tata DOCOMO launched HD Voice in India

November 9, 2010

Mobinil, Egypt launched HD Voice in Cairo

November 10, 2010

Megafon announced launch of HD Voice in Russia with Nokia N8, C7 and C6-01

December 8, 2010

Orange Luxembourg launched HD Voice nationwide

December 2010 CSL Limited upgraded their entire network for HD Voice and launched in December 2010

January 17, 2010

Turkcell (Turkey) launched HD Voice (networkwide April 14, 2011)

January 18, 2011

WIND Mobile launched HD Voice in Canada (first launch in Americas)

January 27, 2011

TIM announced launch in February 2011 in the major Italian cities

April 1, 2011 Vodafone Turkey launched

April 7, 2011 Orange Mauritius launched

2011 Orange Réunion launched

May 13, 2011 Orange Romania launched

Service launch target 2011 Telstra, Australia

Service launch target 2011 Orange Dominican Republic

Service launch region by region from Autumn 2011

Orange Switzerland

HD Voice will be activated in the network during 1H 2011

3, UK

Service launch July 2011 A1 Telekom Austria

Deploying in LTE network Verizon Wireless

Trialling TMN, Portugal

Tested/trialled – no decision about commercial launch

Du, UAE

In deployment - commercial launch date to be announced

ERA/PTC Poland

In deployment - commercial launch date to be announced

Mobitel, Slovenia

Nokia Sony Ericsson Samsung ST-Ericsson

5230 Elm Omnia 7 GT-18700 M5730

6720c Hazel (Quiksilver) Omnia Pro B7350

C3-01 Touch & Type X8 Galaxy Ace S5830

C6-01 X10 Mini

C7 Xperia Arc Alcatel Broadcom

E5 Xperia Neo OT-981A Tribe BCM2157

E52 Xperia Pro

E55 Xperia Play HTC

E72 Xperia Mini Desire HD

X3-02 Touch & Type Xperia Mini Pro

E7-00 Xperia Acro LG

C5-04 LG-A310 (Saffron)

E8

N7

N8

X6

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Page 3: Mobile HD Voice: Global Updatebe based on one of two complementary 3GPP standards: tandem-free operation (TFO) or transcoder-free operation (TrFO). Introduction of W-AMR into GSM systems

June 3, 2011 rev1

Mobile HD Voice: Global Update report

Nokia N8, C6, C7 and E7 are shipping with HD Voice activated as default. Nokia C3 and X3 are shipping with HD Voice activated. Sony Ericsson Xperia Arc, Xperia Neo, Xperia Play and Xperia Pro all ship with HD Voice activated. Newly-released Sony Ericsson Xperia Mini, Xperia Mini Pro and Xperia Acro phones ship with HD Voice activated, which is expected to be the default for all new SE Android phones.

Mobile HD Voice-compatible devices (GSA – June 3, 2011)

Log in to the GAMBoD tool to check the list of HD Voice-enabled HSPA devices www.gsacom.com/gambod

GAMBOD is available only to GSA member organizations and our website registered users whom we have categorized as being from network operators www.gsacom.com/gambod

Hear HD Voice for yourself! Several network operators provide audio files to demonstrate how calls using HD Voice sound compared to non-HD Voice calling. Some examples with links are provided here for you to listen to and hear for yourself how HD Voice represents what is probably the greatest advance in voice on mobile networks in decades!

A1 Telekom Austria Standard mobile call: http://newsroom.a1telekom.at/celum/1720/download/A1_Alt_audio.wav

HD Voice call: http://newsroom.a1telekom.at/celum/1721/download/A1_Neu_HD.wav

SFR www.sfr.fr/innovation/2010-08/voix-hd.jsp#=kIRo Orange http://www.orange.com/hdvoice Martin Stanford (Sky News) using HD Voice www.youtube.com/watch?v=bwVPkt6vwEw&feature=player_embedded

Join the discussion – become a member of the GSA LinkedIN group: www.linkedin.com/groups?gid=2313721 Here you will find GSA’s HD Voice (W-AMR) subgroup www.linkedin.com/groups?=&gid=3032759

More HD Voice resources:

Figure 2 (world map) and Figure 6 (devices) are available as PDF files via the links on www.gsacom.com and also as JPEG files at www.gsacom.com/news/statistics.php4

http://www.ericsson.com/article/hd-voice_1103876834_c

Tutorial on HD Voice AMR Wideband Technology www.ericsson.com/ourportfolio/ericsson-academy/hd-voice

http://www.nokiasiemensnetworks.com/portfolio/products/gsm/mobile-

hd-voice-a-windfall-gain-in-user-experience

http://conversations.nokia.com/2011/01/07/what-is-hd-voice/

About GSA: GSA (Global mobile Suppliers Association) represents

GSM/EDGE/WCDMA-HSPA/LTE suppliers, providing reports, facts, analysis and information explaining market developments and trends. GSA-organized seminars facilitate enhanced dialog between operators, members and developer communities www.gsacom.com Member organizations: Aeroflex • AnyDATA Inc • Bytemobile • Ericsson • Huawei • inCode • mimoOn • MindTree Ltd • Nokia • Nokia Siemens Networks • Qualcomm • Renesas Mobile • Sony Ericsson • SpiderCloud Wireless • ST-NXP Wireless • Talking Eye • Telcordia Technologies • Velocent Systems

Information for this report was obtained wholly by the Global mobile Suppliers Association (GSA), referencing information exchanges between GSA and mobile network operators, GSA and member organizations and other vendors, and public announcements. Errors and omissions excepted.

New HD Voice network commitments, deployments, service launches and HD-Voice capable device launches will be included in future updates of this report.

Updates are welcome to [email protected]

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