Home Health

Workforce Management

Mobile Solutions

Date: September 8, 2011

Contact:

Colleen Wong-Sala

416 203 7787 x 257

Colleen.wong-sala@vortexconect.com

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1. How will the application show the schedule to PSWs? What will it look like,

what information will it include, how often is it updated?

The Vortex Connect solution provides real-time access to both weekly and daily views in a smartphone

or tablet (BlackBerry, iPhone, Android, iPad, PlayBook*) and web. As with all solutions provided by

Vortex user experiences translate effectively across iOS, BlackBerry, Android and Web.

Access to schedules via different channels and the information is configurable.

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2. How will we know if the staff member (PSW) is working? Can we tell where

the PSW is?

Vortex Connect employee functionality extends beyond scheduling and task oriented information. Time

and attendance is a root component of the Vortex solution and tracking time via punch, sign in or

flagging the status of a task are cornerstones of the Vortex application. The time and location functions

can be reported within Vortex or real-time pass through to a time and attendance and/or billing system.

This gives the ability to calculate employee zero-to-gross pay and manage accurate billing more

efficiently.

The smartphone device’s inherent capabilities, including GPS functionality is leveraged across all Vortex

modules and typically passed into the host time and attendance application along with a full audit trail.

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3. How will the application look to our PSWs to complete their flow sheet

information and provide progress notes or a risk note.

The Vortex Connect solution includes a core forms element that can be attached to any assignment or

called up from a library for ad hoc creation.

New assignments, either created in Vortex Connect or imported from a care system like Goldcare can

include a template replicating the Flow Sheet or other required forms based on Assignment ,

Type/Patient Type or be created/adjusted on the fly by managers.

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4. How will the application look to our Coordinators (in the office)? How do

they sign-in? How does it link with Goldcare or other similar systems?

Manager login, will leverage the same login as used with Goldcare or similar systems, assuming the care

system can provide authentication information via webservices. The web application is easy to navigate

and use.

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5. How will the Coordinators see where their PSWs are and locate someone

who may be close to an appointment that needs to be filled?

Assuming punch data displayed by Goldcare or a similar system can include location information, GPS

data or simply comments fields we typically provide that data with our real time feed of punch

information to the host system.

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6. How will the Coordinators send messages to the PSWs about open shifts or

changes to shifts? How can PSWs accept a shift?

Mobile Shift Connect module, either stand alone or integrated, provides Coordinators with an easy to

manage tool to send out open shifts to multiple PSWs in a real-time. Assignments are sent in the

preferred communication method for each PSW, either via email, SMS (txt messaging) or IVR

(automated phone). This process replaces the manual efforts to fill shifts, gives employees an equitable

opportunity, keeps priority and seniority in mind and provides a complete audit trail.

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7. Can the Coordinators send out an alert to their staff?

Operation Connect Alert module leverages the same address book and user profiles to permit

Coordinators and corporate users to send out email, SMS (txt message) and IVR (automated phone)

messages to as many staff members or stake holders as required at the same time. This saves a

tremendous amount of time for users, communicates in multiple methods to ensure receipt and

provides real-time reporting on the message status, including if desired acknowledgement results.

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8. Bi –directional data flow

Vortex Connect’s preference is a real-time interface and 2-way communication, insuring the highest

level of security and most up to date data in lieu of a push of data methodology. Leveraging published

and vendor created APIs this is typically possible via WebServices as it is today with many 3rd party

applications.

Vortex Connect’s Harmony Middleware platform provides organizations with an environment to rapidly

deploy, interface and manage multi-platform mobile applications. The Harmony Platform is used for all

Vortex applications.

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9. What is involved in setting up the application? How much manual entry?

The Vortex Connect Professional Services team takes care of all setup with the functional/subject matter

expert support of the Preferred Team. In addition, data integration beyond what might be available

from Goldcare or similar systems would require data feeds via CSV, etc. in lieu of data entry.

Vortex Connect operates on a Fixed Cost contract with our clients to eliminate the concern of any

hidden costs. Our project methodology usually encompasses a multi-stage interactive approach

including Discovery, Design, Development and Deployment.

Our solutions are deployed as Saas delivery model which limits the risk and costs to our clients.

10. What is the security on the device? What if it is lost?

As mentioned, the real-time integration of the system ensures that security is the priority, a lost device

becomes useless as the user wouldn’t be able to login without a password avoiding a breach.

11. What is the battery life of the device? What geographic areas will we have

problems with connectivity?

The impact on battery life of the Vortex Connect solution on devices is negligible and has passed

independent audits for battery drain, data usage and security basis by both technology partners and

clients.

Phase 1 – Rapid Core Deployment

Deployment Profile

• Pilot Group

Operations Connect: Data Connect

• Core features

Operations Connect: Alerts Connect

• Core features

Mobile Shift Connect

• Core Features

Phase 2 – Goldcare Integration

Deployment Profile

• Pilot Group Extended (Late Fall)

OC:DC, OC:AC & MSC

• Integrated employee data, shift/assignment data inbound/outbound with Goldcare

Phase 3 – Full Deployment

Deployment Profile

• Enterprise Wide (Winter 2012)

OC:DC, OC:AC & MSC

• Additional Features Required Integrated into Core

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12. Based on your experience what challenges will we encounter with

implementation?

All stakeholders with the organization must be on the same page. Dedicated resources must be

available from various departments like, I.T., HR, Operations and Finance to ensure that the projects are

aligned with the business and I.T’s goals.

13. Will Nurse Managers be able to locate their PSWs from their own

device or only from the office?

Vortex Connect values the manager’s need to be in the field along with his/her staff and

as such has a manager focused module, Mobile Manager Connect, which provides the

ability for a manager to review the location of the punch of their PSWs.

14. What other features does your application offer?

Mobile Employee Connect

Time Off Requests

Balance/Accrual Review

Timesheet Review

Elapsed Time Entry

Timesheet Submission Mobile Manager Connect

Approval Process

Timesheet Edit

Reporting

Time Entry/Punch on Behalf of Employees Operations Connect

Ad Hoc Creation, Copying, Archiving of Assignment

Assignment and Alert Templates

Real-Time Reporting of Assignments

Web-Access by PSWs to Forms