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Mobile Instant Messaging

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  • 8/2/2019 Mobile Instant Messaging

    1/14

    WHAT IS INSTANT MESSAGING?

    INSTANT COMMUNICATION

    RICH PRESENCE

    SELF-EXPRESSION

    Li

    st

    en

    ing

    to

    Radioh

    ead

    Status: @ Work

    Status: In Toronto!

    Oooh Youre in Toronto?

    You should check out

    Radiohead, theyre playing at

    the ACC on Friday!

    Tryhttp://craigslist.ca/toronto

    Yep.

    Cool! Yea Ill try to find tickets

    right now! Do you know where I

    should look?

    Cool! Thanks!

    ?

    COMMUNITY

    tells people your availability

    tells people your preferred communication

    informal; less intimate than voicenot as compelling / disruptive as voice

    tools to convey an identity/brandplace to explore personas

    link to a larger community (yahoo groups, ICQ boards)

    UED | Henry Chen | Charles Law | Wayne Lo | Christine PohMay 1, 2008

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    IM provides an informal medium for instant COMMUNICATION

    F2F

    In Intimate, private 1:1 conversations

    In public group conversations

    In private group conversations

    In different mediums (words, images, sounds, vibrations)

    Find my current friends (import my addressbook)

    Find old friends Ive lost touch with

    Find people Im related to (shared friend)

    Connect me to people with shared interest and surprise me

    Help me to form a community / join a community

    Give me a role in the community (founder, secretary, etc)Indicate if people on your list is in a chat with someone; so you can decide if you want to enter the conversation (private/public chat)

    Get information of when people on your IM list at congregating physically together

    HOW DO YOU COMMUNICATE WITH THE COMMUNITY?

    WHAT ARE THE BENEFITS OF INSTANT COMMUNICATION?

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  • 8/2/2019 Mobile Instant Messaging

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    IM provides tools for SELF-EXPRESSION

    EVERYONE IS A

    BROADCASTER

    EVERYONE IS A

    CONSUMER

    EVERYONE IS A

    CREATOR

    IM allows you to form an identity or person in the virtual community

    The identity to your local physical community can be different from your virtual community

    Your identity can change from one virtual community to another

    My avatar, name, quotation

    My affiliations (schools, groups, lifestyles, etc)

    My rants on my graffiti wall

    My life journey through a diary, photoblog, etc

    What stuff do I put on my virtual shelf?

    What posters do I put on my virtual wall?

    Share in my joy

    I need a shoulder to cry on

    HOW DO PEOPLE KNOW YOU?

    A FORUM TO EXPRESS TO OTHERS YOUR LIFE AND YOUR BRAND

    A FORUM TO EXPRESS YOUR MOOD AND EMOTIONS

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    IM allows people to network into COMMUNITIES

    HOW DO COMMUNITIES FORM?

    THE VALUE OF COMMUNITIES

    Physical proximity leads to basic communities (family, friends, coworkers)

    As geography creates physical distance, communities rely on communications like the telephone and email

    The internet has facilitated the creation of massive virtual communities where geography is no longer a limitation

    Massive virtual communities are by nature diverse and interesting

    People are social beings, and long for company and relationships

    People desire a sense of belonging to something, having a purpose and a role

    Communities are a forum for social beings to interact and to build a social currency

    1 :1 :Group :Many :

  • 8/2/2019 Mobile Instant Messaging

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    Going cheap, going global

    Of course, hardware and software costs are coming down rapidly. "It's less and less the case that people

    say I want this but can't afford it," says Symbian's Nigel Clifford.

    Telephone vendors in Dhaka

    Mobile phones drive digital access in South Asia

    It's a global phenomenon, and Asian markets are the main drivers.

    Japan is still 18 months or two years ahead of everybody else, says Mr Clifford, but China is catching up

    fast. In the second quarter of this year, consumers in China bought 40% more smartphones than those in

    the US.

    In India, "more people access the internet from their phone than from a PC, a scenario that will certainly

    play out right across the globe," says Dr Srikanth.

    In Bangladesh, meanwhile, more people are using the popular Opera mini browser for mobile phones

    than there are computers in the country, says Jon von Tetzchner, chief executive of Opera.

    --http://news.bbc.co.uk/2/hi/business/7078877.stm

    The pervasiveness of phones are the gateway to the community

    Adoption of mobile phones are outpacing computers (laptops and desktops); Most people in the world have a mobile phone but not a computer

    The always available mobile phone becomes the only technology that provides you access to your massive virtual community

    WHY SHOULD WE EXPLORE BEYOND TYPICAL IM?

    OPPORTUNITY

    --http://news.bbc.co.uk/2/hi/business/7078877.stm

    --http://news.bbc.co.uk/2/hi/technology/3277911.stm

  • 8/2/2019 Mobile Instant Messaging

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    PHYSICAL TOGGLE BUTTONHitting a button on the device to change profiles or mute the device

    also automatically changes status.

    Currently, the iPhone has a physical switch on the side of their device, which goes from sound to vibrate.

    Since there are mutliple profiles, a status message can be assigned to each one. The user can then use the shortcut key to cycle between the profiles and statuses.

    When in a meeting or busy with work,

    toggling to silent/vibrate also sets the

    presence to an unavailable mode.

    Likewise, when the profile is set to

    normal/with sound, the indication will

    change to free.

    The presence will show unavailable when

    there is no range/network coverage.1 2 3

    EXPRESSIONPRESENCECOMMUNICATION

    BUSY/AWAY FREE UNAVAILABLE

    CYCLING THROUGH THE STATUS

    Pressing the physical button will cycle through the different

    profiles and the status corresponding to it.

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    SHARED EXPERIENCEPublic-interest group chats based on event and proximity. (ie: Hockey

    game discussion with others at the game.) Public chat rooms based

    on proximity is an area which hasnt been tapped into yet, and has the

    opportunity to take marketing to the next level.

    http://www.justin.tv - JustinTV is a website that streams video (ie: TV shows, Sporting events). The layout of the page has the streamed video placed on the left side and a chat window on the right.

    This allows all the people viewing the streamed video to talk to each other as they watch the video together.

    Steve goes to GM place to watch the

    Vancouver Canucks play the Toronto Maple

    Leafs.

    As Steve enters the building he is able to join

    the Vancouver Canucks Stadium Chat. In the

    chat window he can see and communicate

    with the other BlackBerry users in the

    Stadium.

    The event chat has the opportunity to

    incorporate interactive elements like real

    time stats and updates on scores.1 2 3

    COMMUNITIESEXPRESSIONPRESENCECOMMUNICATION

    3:30PMMessenger EDGE

    Steve Baschaum

    Valerie Borsch

    Amy Calderisi

    Stephen Chen

    Barry Ellis

    Andrew Freeman

    Carl Heaf

    Charles Law

    Wayne Lo

    - In aMeeting

    - Lunch

    - Atthe game!

    - Quack Quack Quack saysthe duck.

    - Overloadedwith work

    - My Status

    Friends

    Bob Cruskies

    Rick Ramos

    Suzie Samsonite

    Barry Ellis

    - Free until5

    - Lovin the sun!

    Foes

    3:30PMMessenger EDGE

    Steve Baschaum

    Valerie Borsch

    Amy Calderisi

    Stephen Chen

    Barry Ellis

    Andrew Freeman

    Carl Heaf

    Charles Law

    Wayne Lo

    Vancouver Canucks Stadium Chat

    - In aMeeting

    - Lunch

    - Atthe game!

    - Quack Quack Quack saysthe duck.

    - Overloadedwith work

    - istired

    - My Status

    Friends

    GroupChat

    Bob Cruskies

    Rick Ramos

    Suzie Samsonite

    Barry Ellis

    - Free until5

    - Lovin the sun!

    Foes

    3:30PMMessenger EDGE

    Steve Baschaum

    Cait Nee

    Roberto Luongo

    Barry Ellis

    Gordon Freeman

    Dwyane Johnson

    Jackie Chan

    Gill Sans

    Barry Ellis:Whoo hoo!

    Robert Luongo:I love Vancouver!

    nice one

    Matthrew Parkes:Im like the run and gun - anyone else

    notice we are not playing dump and

    chase tonight?

    Vancouver Canucks Stadium Chat

    - My Status

    Participants

    GroupChat

    Send

    Virtual Keyboard

  • 8/2/2019 Mobile Instant Messaging

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    CREATE EVENT CHAT

    The tagging concept for the contacts is used widely across the internet as an organizational tool (ie: Gmail, Flickr). The event planning feature for this concept is also similar to the event planning app

    on Facebook.

    COMMUNITIESCOMMUNICATION

    3:30PMMessenger EDGE

    Steve Baschaum

    Steve Baschaum

    Ronald Mcdonald

    Paul Harvey

    Ronald Mcdonald:lets plan a party tonight

    you guys in?

    Paul Harvey:yes ill bring burgers!

    Steve Baschaum:oooooooo ya!

    Ronald Mcdonald:awesome i will create an event and

    see who else wants to come. stay inthis room

    - My Status

    Participants

    Group Chat

    Send

    Virtual Keyboard

    Steve is IMing with Ronald and Paul. Ronald

    suggests planning a party for the night just

    for their close group of friends. Steve

    decides to use the event planner to create an

    event.

    All of Steves contacts are organized into

    groups from the friend tags that they have.

    He has a special tag for his close circle of

    good friends to distiguish from other friends.

    Steve creates an event and invites his close

    friends.

    Once the event is created, a group chat

    opens up with all the contacts invited to the

    event. This allows attendees to chat with

    each other to organize and plan the event or

    facilitate any other necessary communica-

    tions before or during the event.

    1 2 3

    Save

    3:30PMMessenger EDGE

    Steve Baschaum

    open by group

    party tonight! my house

    - My Status

    Type

    groups

    Name

    family others friends warcraftwork

    Group Chat - Settings

    3:30PMMessenger EDGE

    Steve Baschaum

    Valerie Borsch

    Amy Calderisi

    Stephen Chen

    Barry Ellis

    Andrew Freeman

    Carl Heaf

    Charles Law

    Wayne Lo

    Ronald Mcdonald - party tonight! my house

    - In a Meeting

    - Lunch

    - At the game!

    - Quack Quack Quack says the duck.

    - Overloaded with work

    - is tired

    - My Status

    Friends

    Group Chat

    Bob Cruskies

    Rick Ramos

    Suzie Samsonite

    Barry Ellis

    - Free until 5

    - Lovin the sun!

    Foes

    buddies family

    volleyball

    work

    Allows users to create an event and add contacts to the event based

    on tags. The attendees to the event will also have a chat window to

    facilitate any necessary communications before and during the event.

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    FRIEND FINDERMaps integration with messenger allows you to see where you are

    relative to other friends. Friend finder can also prompt you whenever

    you are in the proximity of other friends. Service is based on a list of

    friends that are allowed to view your location.

    This concept is a combination of the LBS with the maps application and messenger. This allows the user to have physical presence that can be shared with others. The practicality and potential of

    this is enormous and opens up a lot of possiblities. Other scenarios include setting up meetup points, seeing how far your friends are, and finding friends at a crowded/busy location.

    Steve is downtown and wonders if any of his

    friends are available in the area to meet up

    with him.

    Steve takes out his mobile device and pulls

    up the friend finder. Within seconds, Steve

    is given locations of his friends in the local

    area.

    Meanwhile on James device, he is

    prompted with the friend finder, integrated

    with the messenger to show that his friend

    Steve is in the same area. The two chat...

    Leading to the meetup downtown.

    IWON

    DERW

    HO

    ISINT

    HISAR

    EA

    RIGHT

    NOW?

    HELLO!

    JAMES

    JAMES MOBILE

    AMY

    STEVE: HEY! DID YOU

    WANT TO MEET UP?

    ME: SURE!

    FRIEND FINDER: STEVE

    IS 3 BLOCKS AWAYFROM YOU!view map:

    1 2 3 4

    PRESENCECOMMUNICATION

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    DESKTOP IM CHATThree people are in an IM group chat together on their desktops.

    With an integrated Call function, the desktop communicates with the

    device of all parties and initiates a group chat, connecting those in the

    group chat.

    Currently you can send voice clips over the Blackberry Messenger. On most desktop instant messaging clients, they offer voice notes or voice chat, but you are confined to the desktop. This funciton

    would adds mobility, and provides conference call with the touch of a button.

    The inital conversation begins on a desktop

    computer, where the other parties could be

    on their phone or computers.

    As the conversation progresses, one of them

    decides to chat via voice instead of

    messaging.

    One person initiates the conference call,

    which then signals to the mobile phones of

    all the participating people in the IM group

    chat.

    The conference call is set up, allowing the

    whole group to communicate via voice.1 2 3 4

    COMMUNITIESEXPRESSIONCOMMUNICATION

    claw says...

    hello!whats the weather like over there?

    its all rain here

    veggie says...

    boring london weather

    drake says...you guys want to voice?

    claw says...

    lets

    claw

    veggie

    SEND

    drake

    CALL

    INCOMING

    CONFERENCE

    CALL

    ACCEPT

    INCOMING

    CONFERENCE

    CALL

    ACCEPT

    INCOMING

    CONFERENCE

    CALL

    ACCEPT

  • 8/2/2019 Mobile Instant Messaging

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    CALENDAR SYNC PRESENCEThe messenger integrates with the calendar events, and changes the

    presence accordingly.

    We are essentially leveraging multiple sources of existing data to make the . This feature addresses accurately reflecting the status of the user and their tasks. We should integrate multiple sources of

    information on the for a fluid and consistent experience throughout the device.

    COMMUNITIESEXPRESSIONPRESENCECOMMUNICATION

    3:30PMCalendar EDGE

    Steve Baschaum Having a Ball

    12:00

    12:30

    1:00

    1:30

    2:00

    2:30

    3:00

    3:30

    Search Sort

    Lunch Meeting with Herman

    Go Over PR Presentation

    In a Meeting

    Steves Presence

    Free/Default

    Busy

    Free/Default

    The status/presence of Steve will change

    throughout the day automatically, reflecting

    the calendar events and items scheduled.1

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    PRESENCE AT A GLANCEPresence at a glance allows you to see who is available or unavail-

    able. From there you can decide how to communicate with your

    contacts.

    With a fluid interface where the messenger is spread out to other programs, the device can be used to view the status of other contact statuses. In this particular scenario, the user is navigating

    through his contacts/address book and seeing their status as well. This is different than just browsing through an address book, or browsing through your contact list of a messaging application, since

    you are then given options to communicate with them (voice, email, IM).

    Glancing at the contact list of the device,

    Steve scrolls through to see who is free to

    grab a bite to eat. Just by browsing through

    the contact list he knows right away who is

    available.

    Once Steve has found someone thats

    available, he then has the option of which

    way to communicate.

    Steve and Andrew go grab a bite to eat.

    1 2 3

    EXPRESSIONPRESENCECOMMUNICATION

    IWOND

    ERWH

    OISFR

    EE...

    HMM..AND

    REWSFREE

    !

    HIAN

    DREW

    !

    3:30PMContacts EDGE

    Steve Baschaum Having a Ball

    Valerie Borsch

    Amy Calderisi

    Stephen Chen

    Barry Ellis

    Andrew Freeman

    Carl Heaf

    Charles Law

    Wayne Lo

    - In a Meeting

    - Lunch

    - At the game!

    - Quack Quack Quack says the duck.

    - Overloaded with work

    Search Sort

    or

    ME: HEY! DID YOU WANT

    TO GRAB A BITE TO EAT

    SINCE YOURE FREE?

    ANDREW: YEAH LETS

    GO GRAB A BITE

    TO EAT!

    later...

    YEAHL

    ETSG

    OGRAB

    ABITE

    TOEA

    T!

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    ADD A FRIENDInstead of entering contact information when adding a friend, this

    feature would simplify the process by transferring data when both

    devices tap with one another.

    With recent development in Bluetooth 2.1 and NFC (Near-Field Communications), this feature incorporates the physical aspect when adding a contact. Similar to Bluetoothing contacts, the standard

    fields of information will be transferred, making a simple process to add new contacts, especially for social and networking functions.

    Steve wants to add Jennifer, who he just met

    at a social function.

    By physically tapping each others device,

    their contact information is transferred to

    each other.

    All of Jennifers contact information is now

    on Freds device.1 2 3

    COMMUNITIESEXPRESSIONCOMMUNICATION

    3:30PMContacts EDGE

    Steve Baschaum

    Add Contact

    Valerie Borsch

    Amy Calderisi

    Stephen Chen

    Barry Ellis

    Andrew Freeman

    Carl Heaf

    Charles Law

    Wayne Lo

    - In aMeeting

    - Lunch

    - Atthe game!

    - Quack Quack Quack saysthe duck.

    - Overloadedwith work

    - My Status

    Friends

    Bob Cruskies

    Rick Ramos

    Suzie Samsonite

    Barry Ellis

    - Free until5

    - Lovin the sun!

    Foes

    +

    3:30PMContacts EDGE

    Steve Baschaum - My Status

    AddContact

    AddPhoto First Last

    Add new Phone

    Assign Ringtone

    Assign Tags

    friend, work, warcraft, school, club, girl

    Touch BlackBerries with new contact

    3:30PMContacts EDGE

    Steve Baschaum - My Status

    AddContact

    Jennifer West

    1-416-758-6549

    Assign Ringtone

    [email protected]

    OK Cancel

    Assign Tags

    friend, club, girl

    Steve Jennifer


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