Mobile Learning is so Ten Minutes Ago… Mobile Performance...

Mobile Learning is so Ten Minutes Ago…

Mobile Performance is NOW!

June 6, 2012

[email protected]

(610) 308-9445

Rich Mesch

Performance Development Group

www.performdev.com Performance Development Group22



www.performdev.com Performance Development Group

What’s changing?

The average tenure for workers age 25 to 34 was ___ years in 2010.

(Study conducted by the US Dept of Labor every 2 years).

3.1

5


What’s changing?What percentage of the knowledge you need to do

your job is stored in your own mind?

Source: Carnegie-Mellon University

1986 20081997

75%

15-20%

8-10%

6


GETTING PEOPLE PRODUCTIVE AS

SOON AS POSSIBLE

So, what’s the challenge?

7


Give ’em tons of training,

especially e-learning

8


A course is a course of course!

9


Learning takes place:

Source: Michael M. Lombardo and Robert W. Eichinger , Center for Creative Leadership

70:20:10 Rule

70% = on the job learning (learning while doing)

20% = coaching and mentoring (support and direction from managers and colleagues)

10% = formal learning (classroom, workshop and/or e-learning)


Don’t learning needs extend way

beyond a course?

Learning for the first time

Wanting to learn more

Trying to remember

1

2

3

Dr. Conrad Gottfredson’s “Five Moments of Learning Need”:

Things change

Something goes wrong

4

5

11

When do you create a course?


You can’t rely on being able to teach everyone everything anymore

It’s impossible for people to keep that much information in their heads

People don’t have the time or the patience to sit down and go through an e-learning course

They shouldn’t have to learn it all anyway

In summary

So what can you do?12


PERFORMANCE SUPPORT

13


Everyday Performance Support


What would Yoda say?

15


Why did Luke become a pro so quickly?

Because he had an ______

and was taught __________

to ____

16


• Capture expert knowledge or give access to

experts who can provide support

• Can be used on the job, resulting in more

learning by doing and less out of context

learning

Mobile Devices are… experts in a

bottle

17


Use during your “in between” times, in 3-5 minute bursts

There when you need information—NOW!

Always with you, always on…

18


JUST IN TIME

19


“I don’t want to

have to go to

training, can’t

someone just give

me the answer or

show me now?”

Have you ever heard or said this?

20

What happens when you give people information at the point of need?


How long will it take you to forget

what you have learned?

Hermann Ebbinghaus found he forgot 60%

of the material he learned after only 9 hours

Forgetting Curve

22

How can mobile performance support help?


What did your parents say about

how best to study?

Hermann Ebbinghaus’ Forgetting Curve

Source: Wikipedia

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How can mobile performance support help?


JUST ENOUGH

24


Mobile devices provides

scaffolding

Your potential = Zone of

Proximal Development

Your current

capabilities

Is the goal to remove the scaffolding?

25


What is a very common example of mobile distributed cognition?

Mobile devices can aid with

distributed cognition

26


Augmented Reality

27


Augmented Reality

28


IN CONTEXT

30


Jay Cross, author of Informal Learning:

Rediscovering the Natural Pathways that

Inspire Innovation and Performance

We learn in context, with others, as we

live and work.“”

How do we learn most often?

31


Mobile devices allow us to learn on

the job, in context = situated cognition

32


HOW?

33


Don’t Think Linearly!

35


Create context

independent

content

Create the smallest

possible modules

Make sure the

content makes

sense regardless of

role

Non-Linear Instructional Design

Neutralize the

language

Minimize

interactivity

Replace learning

objectives with

WIFMs

36


It’s not just about the content!

What is the next challenge?

37


Abbott developed a web-based partnership-matching tool (similar to eHarmony)

Use of tool increased by 9 percent in 2010, resulting in more than 2,500 additional mentoring partnerships

A new toolkit for launching mentoring circles was introduced in 2010, enabling employees globally to create virtual mentorships

Matching Tool for

MentoringCa

se

Stu

dy


O2 wanted to provide post-training coaching and reinforcement to all retail sales associates across the UK to ensure successful sales behaviors through the use of mobile coaching

Video-based coaching segments were created and installed on all sales supervisor, manager and director mobile devices. Segments range from 15 seconds up to 5 minutes and are topics-based

Prior to an employee coaching interaction (or immediately following), leader uses coaching tool to prepare for discussion and/or debrief conversation. Each interaction is documented in mobile performance management tool and is used as part of each leader’s bi-annual performance management discussion

Mobile Coaching

Ca

se

Stu

dy


Mayo Clinic implement Socialtext Signal (Twitter-style social messaging interface for the Socialtext platform)

Tool used internally to open dialogues with colleagues, ask questions or post link to resource(s)

Used by clinicians to provide just-in-time knowledge support for unusual diagnosis

Microsharing

Ca

se

Stu

dy


Demo: Lifestyle Management

41


• Training alone isn’t enough, performance has to be immediate

• Content is hard to nail down, more problem solving in nature

• People would rather “jump right in”

• Skills are only needed once in a while

• Content is hard to retain or doesn’t have to be retained

Where do you need mobile

performance support?

42

And you want people to access it

Anywhere, anytime…


Talk to me!

RichMesch

[email protected]

blog.performdev.comBlog

43

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Mobile Learning is so Ten Minutes Ago… Mobile Performance...

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