Mobile Opportunities

Technology In the Field

Mobility - What’s this about?

2

• Learning about mobility

• Identifying our options

• Planning, prioritizing and

piloting3

2

1

Mobile Technology Workshop

2/16/2017 3

people75

ideas400

use cases125

opportunities25

categories6

Application Access

Maximo, PeopleSoft, PUDToday, etc.

Utility Work

inspections, SRs, maps, outages, etc.

Customer Engagementapp for paying, service, outages, etc.

Communicationsemail, texting, video, voice, etc.

Mobile Opportunities

Files and Documentsprocedures, manuals, photos, etc.

Business Managementtimekeeping, procurement, jobs, etc.

The Clipboard Test

• It just works.

• It’s simple.

• It’s better.

• It’s fast.

5

• It’s flexible.

• It’s nice.

• It’s just right.

• It’s a bargain.

Mobile Devices

Smartphones

PHOTOS by MACWORLD / DIGITAL TRENDS

RuggedSmartphones

Smartphones

How would you rate the suitability of this device for your work?

0 5 10 15 20 25 30

Very Low

Low

Medium

High

Very High

Tablets

PHOTOS by XPLORE TECHNOLOGIES / IMORE

Rugged Tablets

Tablets

How would you rate the suitability of this device for your work?

0 5 10 15 20 25 30

Very Low

Low

Medium

High

Very High

Laptops

PHOTOS by DIGITAL TRENDS and WALLPAPER SAFARI

Rugged

Laptops

Laptops

How would you rate the suitability of this device for your work?

0 5 10 15 20 25

Very Low

Low

Medium

High

Very High

Hybrids

PHOTO by MICROSOFT

Hybrids (Laptop + Tablet)

How would you rate the suitability of this device for your work?

0 5 10 15 20 25 30 35

Very Low

Low

Medium

High

Very High

Digital Radios

PHOTO by MOTOROLA

Digital Radios

How would you rate the suitability of this device for your work?

0 5 10 15 20 25 30

Very Low

Low

Medium

High

Very High

Would you rather bring your

own device to work or use a

District-owned device?

Choose A for your device, or B for a District device.

0 10 20 30 40 50 60

Bring Own

District Provided

Utility Work

Where are we today?

How are we making

ideas real?

Assets – Now and Tomorrow

• taking photos

• updating specs

• looking up asset info

• adding new assets

• attaching map locations

ICON by DOWNLOADICONS.NET

Inspections – Now and Tomorrow

• following a list

• entering data

• viewing previous data

• taking photos

• adding notes

ICON by STARKSERVICESOLUTIONS.COM

Work Orders – Now and Tomorrow

• creating work orders

• creating quick reports

• creating follow-up WO’s

• viewing notes/attachments

• adding notes/photos/videos

• changing status

Maximo

GIS Mapping – Now and Tomorrow

• viewing layers

• doing locates

• finding work locations

• researching system

• redlining GIS maps

ICON by STRAND.COM

Field Work Management

Now and Tomorrow

• field locating

• coordinating work with office

• scheduling / viewing schedules

• optimizing travel routes

• turn-by-turn directions

• viewing customer info

• processing field/work orders

Outage Management

Now and Tomorrow

• seeing/placing on a map

• integrating AMI / MDMS

• receiving alerts, status

• viewing restoration estimates

• viewing related assets, WO’s

• sharing info with customers

Inventory – Now and Tomorrow

• inventory counts

• looking up item info

ICON by WENDIA.COM

Viewing/Accessing Documents

– Now and Tomorrow

• procedures (e.g., SOPs)

• references (e.g., manuals)

• reports

• digital “packets”

• videos

• network files (e.g., H or S drive)

Communication

Now and Tomorrow

• SMS text messaging

• chat instant messaging

• group discussion

• using mobile like a desk phone

• voice without cell coverage

Questions & Comments

?