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Mobility Projects & CitizenEngagement

Are we doing enough?

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Definitions First?

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Mobility Projects

Projects that improve speed and convenience of moving peopleand goods

In “citizen” context 

Largely confined to “people mobility” 

Citizen Engagement

 What exactly is it?

 Anything special about it in context of Mobility Projects?

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It may seem like a cacophony … 

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 Why do Ihave to waitthis long for

the Bus?

I need moreservices on my 

route please

 Who can makemy ride more

comfy?

 This new serviceis so NICE! Whodo we go and pat

on the back?

Do something  ASAP to makemy car go fasterDon’t hike

fares please

 Why have youguys forgotten

me?

I have asolution for

this!Metro has become

unviable, see all dataand this report. Will

have to raise fares now 

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But … 

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It has a pattern of 

“engagements” 

Interactions around 3 “items” 

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Engagement around “Services”  

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Interest GroupsService Users

Govt. Agencies Ad

 vocacy Groups

Services

Feedback 

Gaps

Responses

Requests

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Engagement around “Services”  

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Interest GroupsService Users

Govt. Agencies Ad

 vocacy Groups

Services

Feedback 

Gaps

Responses

Requests

Service Management

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Engagement around “Proposals”  

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Service Users

 Ad vocacy Groups

Proposals

Deliberations

SolutionsProblem

Statements

Interest Groups

Govt. Agencies

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Engagement around “Proposals”  

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Service Users

 Ad vocacy Groups

Proposals

Deliberations

SolutionsProblem

Statements

Interest Groups

Govt. Agencies

Deliberations

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Engagements enriched by “Information”  

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Interest Groups

Govt. Agencies Advocacy Groups

Information

Understanding of Problems

Backgroundfor Proposals

Costs andBenefits of 

Solutions

OperationalDetails onServices

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Engagements enriched by “Information”  

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Interest Groups

Govt. Agencies Advocacy Groups

 Transparency 

Understanding of Problems

Backgroundfor Proposals

Costs andBenefits of 

Solutions

OperationalDetails onServices  Transparency 

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The pattern of interactions

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Solutions

Compilation and analysis of gaps and needs

Concrete proposals, possibly from special interest groups

Problem description

Gaps in existing servicesNew needs that may require

new “solutions” Complaints or suggestionsabout a “service” 

Feedback 

Requests for altering or adding to existing “services” 

Requests

• Data on “services” in operationtoday 

• Information about “solutions”being considered for tomorrow 

Sharing of data &

information

Service Management Deliberations

 Transparency 

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Examples with context

Based on Praja RAAG’s experiences and observations 

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Mobility, engagement and Bengaluru

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Service Management

•  Where exactly do I go andprovide my feedback, handover my requests? Say, for anew Bus Stop?

•  What is happening to my requests, say for a new route?

Can I see all other requestsin the system?

Deliberation

•  Are advocacy and interestgroups content speaking inside their four walls?

•  Are they able to educate andre-shape opinions?

•  Are solutions being proposed as well, or is it only about problems?

 Transparency 

• Are government agencies

equipped well enough to sharemore and in real time?•How transparent are Advocacy and Interest groups today?

•Do we all believe that sharing more and early has huge benefitsin the long run?

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Bengaluru - Bus “Service”  

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Solutions

Info booklets, better website

Bus stopimprovements

“Bus Day” event 

Problem descriptionNot easy to getinformation on

servicesHard to change buses

Need to marketservices more

Is there a place for me to givefeedback 

Feedback 

Possible to give us a new route

from A-halli to B-halli?Requests

• Bus route details• Bus stop details

Sharing of information

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Bus Priority System “proposal”  

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Solutions

BRT? Car tax? Metroeverywhere?

Something like BRT, butmore practical for Bangalore

Problem descriptionCars more attractive relative

to BusesNo way to speed up Buses

on city roadsIf I can afford it, I preferusing my own vehicle forcommutes

Feedback 

Please make Buses move

faster, they are slow!Requests

• About Bus run-times and topcongestion points

• All existing plans for BRTS,Mono and Metro corridors

Sharing of information

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Signal Free Corridors “proposal”  

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Solutions

Roads and flyovers at key choke points?

But, with provision for Buslanes on curb side.

Problem description All vehicles need speeding 

upBut won’t “signal free” justpromote private vehicles?Goods and Vehicles need

quick get-in get-out corridorto CBD

Feedback 

Make existing roads faster, for

all vehicles, cars or buses

Requests

• Top congestion points on target corridors•Designs to ease congestion at topcongestion points

• Any measures to promote publictransport?

Sharing of information

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Thank you!

Look forward to your feedback 

Contact: pranav@praja.in

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