Mobilizing Your Business:Navigating the Digital Evolution

Tech360

November 16, 2017

Eric BarnesWawa I.T. Engineering

Senior Manager

87% of employers are requiring employees to access business apps (CIO Magazine)

74% companies using BYOD policy (Tech Pro)

More than 67% of workers use their own devices at work (CBS MoneyWatch).

80% of millennials claim work tech is a decision factor for a job (DELL)

What is your Digital Strategy?

Keys to

Success

• Understand the landscape

• Culture Shift

• MUST HAVE Top Down,

Bottom up buy-in

• Business & I.T. processes

will have to change

• Think like a Start Up

The Landscape

Releases in days & weeks

NOT Months and Years

“Today’s employees, more often than not, have

more information communications technology at

their personal disposal than they are given at work,

and IT departments are increasingly seen as a

limitation to their needs rather than an enabler”

– E&Y

49% of users are more productive using their own

device (Forbes)

Organizational Changes MUST have Executive Buy-in,

Leadership and Direction!

Organizations should cultivate bottom up adoption by

providing a clear vision, investing in their personnel

and hiring the right talent.

“There often is a lack of clear

purpose. People, processes

and purpose are key, but only

if they are connected”

Source: https://dupress.deloitte.com/dup-us-en/topics/emerging-technologies/mit-smr-deloitte-digital-transformation-strategy.html

Business

Considerations

• Ensure Your Platform Delivers Value to Your

Customers

• Device Agnostic

• Use Your Data

• Think Beyond the Digital Version of Your Products

and Services

• Ability to Manage Social Media

I.T. Considerations• Resource and Talent

• Understanding of Technology Options

• Focus on Scale Not Features

• The Best Technology Doesn’t Guarantee

Success

• Continuous Delivery is KEY!!

• Cross-Functional Teams are a MUST (DEVOPS)

• Security Is Always “Top of Mind and in the Design”

• Millions of users

• No control of

endpoints/device

• eCommerce

• PII/PCI-DSS

• 100’s – 1000s of

users

• Limited Security

of devices

• PII/PCI

• Vendors,

employees and

third-parties

• B2B data

exchange

• Private / Public

• Real-time,

Near-real-time

or batch

• Reporting/

Analytics

B2B

Customer WorkForceData &

Analytics

Security Security Security

S

e

c

Cloud Data

Exchange

- Denotes Gateways

Conceptualize Your Business

S

e

c

Concepts To Master

• Access and Identity Management (Single-Sign-on, Multi-factor authentication, Tokenization, etc.)

• Security & Compliance (Vulnerability Scan, End-point

Security, WAF, Reverse-Proxies, PCI-DSS, HIPAA, etc.)

• Scalability (ELBs, Microservices, Auto-scaling, etc.)

• Continuous Delivery (Code Repositories [GIT], Automated

Software Provisioning, Code Orchestration)

• Storage Strategy (Polyglot Persistence – noSQL, SQL, Columnar,

Unstructured)

• Cost Management (Real-time Instance and Service usage

Monitoring)

Concepts To Master (Continued)

• Changes in Software and Hardware

Architectural Design

- Near-Real-time to Real-Time Package Delivery

- Asynchronous vs. Synchronous message interaction

- APIs vs SFTP or batched processing

- Hyper-Converged Networks

- Cloud Platform Services (EC2, S3, RDS, Azure AD, AKS )

NOTE: Leveraging Cloud Services verse building your own, can lower overall

cost of ownership providing proper implementation, monitoring and scheduling

of service is applied.

Putting It Together

• Start With A Small Project

• Start with Continuous Delivery

• Don’t be enamored with Tech

• Think START UP!

– High Degree of Uncertainty, High Flexibility

– Fail Fast and Learn

• Cross-Functional Team Building

• Let New Business Processes Emerge

Key Take Ways

• The Digital Age Is Here

• Culture Shift

• Top Down, Bottom Up Buy-In

• Customer/Associate Controlled

• I.T. & Business Processes Must Change

• Leverage Cloud Services

• Think Like a Start Up!