Model Curriculum€¦ · Accommodation Guidelines recommended for Inclusive Trainers 21 . Mobile...

Mobile Phone Hardware Repair Technician

Model Curriculum Mobile Phone Hardware Repair Technician

SECTOR: ELECTRONICS

SUB-SECTOR: COMMUNICATIONS AND BROADCASTING

OCCUPATION: AFTER SALES SERVICE

REF ID: PWD/ELE/Q8104 VERSION 1.0

NSQF LEVEL: 4

Model Curriculum Aligned

for

Persons with Speech and Hearing Impairment

E004



Table of Contents

Curriculum 01

Trainer Pre-requisites 12

Annexure: Assessment Criteria 13

Accommodation Guidelines recommended for Inclusive Trainers 21

Mobile Phone Hardware Repair Technician 1

MOBILE PHONE HARDWARE REPAIR

TECHNICIAN CURRICULUM / SYLLABUS

Program Name Mobile Phone Hardware Repair Technician

Qualification Pack

Name & Ref. ID PWD/ELE/Q8104, VERSION 1.0

Version No. 1.0 Version Update Date 23/7/2018

Pre-requisites to

Training

10th Pass (Min. Education qualification changed from I.T.I to 10th Class

only for SCPwD)

Training Outcomes

After completing this programme, participants will be able to

Receiving procedure of the faulty Mobile Phone:

Understanding the Procedure to receive the faulty Mobile

Handsets from the Customer

Diagnose the Problem of the Faulty Mobile Phone:

Understanding the possible problems talking with the Customer

and using diagnostic tools.

Arrangement of Tools and Necessary Parts to Repair the

Mobile Phone: Understanding the Tools and Parts Required to

Repair the Faulty Mobile Phone

Repair the Hardware of the Faulty Mobile Phone:

Understanding the Repairing Techniques of the Faulty Mobile

Phone using tools and equipment.

Repair the Software of the Faulty Mobile Phone: Understanding

the Repairing Techniques of the Faulty Mobile Phone using various

Software.

Testing the Repaired Mobile phone: Understanding the

procedure to test the Repaired Mobile Phone.

Co-ordinating with Colleagues: Understanding the procedures

to Coordinate with colleagues based on the Company Policy.

Safety Procedures: Understanding to maintain the safety

Procedures to Maintain the safe working environment as per the

standard.


This course encompasses 4 out of 4 National Occupational Standards (NOS) of “Mobile Phone Hardware

Repair Technician” Qualification Pack issued by “Electronic Sector Skill Council”. The Curriculum is

Aligned by “Skill Council for Persons with Disability” for Persons with Speech and Hearing Disability.

Sr.

No

Module Key Learning Outcomes Equipment Required Disability-wise Training

Tools with reference to

Expository for each

NOS

1. Communication

and fluency in ISL

Theory Duration

(hh:mm)

15:00

Practical Duration

(hh:mm)

15:00

Corresponding

NOS

Bridge Module

(PwD)

Identify features of Indian Sign Language

Use finger spelling

Identify 100 signs in ISL essential for

communication such as greetings and

sharing information about self and others.

Demonstrate numbers and currency in ISL

Demonstrate using sign language:

o Objective of the training

o Tools and technology required for

training.

LCD TV, Visual

curricula,

computer and

White board

Indian Sign Language

(ISL) Interpreter is

mandatory for both theory

and practical sessions

Any of the following tools

may be used:

Assistive

Aid/Service

Ai-Live

Captions First

Captions 2020

Closed Capp

Let’s Talk

2. Foundation Course

in English

Theory Duration

(hh:mm)

25:00

Practical Duration

(hh:mm)

15:00

Corresponding

NOS

Bridge Module

(PwD)

Identify different parts of a sentence

Identify minimum 500 English words to

build vocabulary

Write short English sentences (Maximum 6

words per sentence)

Use written communication to express

feelings, concerns and queries.

Describe themselves in written using short

sentences.

LCD TV, Visual

curricula,

computer and

White board





Any of following tools may

be used:

Assistive

Aid/Service

Ai-Live

Captions First

Captions 2020

Closed Capp

Let’s Talk

3. Developing

Keyboarding skills

Theory Duration

(hh:mm)

00:00

Practical Duration

(hh:mm)

20:00

Demonstrate eye-hand coordination

Demonstrate speed and accuracy in typing

Identify functions of QWERTY keyboard

Change fonts and shortcut keys

LCD TV, Visual

curricula,

computer and

White board






may be used:

Assistive

Aid/Service

Ai-Live

Captions First


Sr.

No



Expository for each

NOS

Corresponding

NOS

Bridge Module

Captions 2020

Closed Capp

Let’s Talk

4. Understanding Self

and Environment

Theory Duration

(hh:mm)

10:00

Practical Duration

(hh:mm)

00:00

Corresponding

NOS

Bridge Module

(PwD)

Demonstrate social etiquette towards

seniors & colleagues

Complete the task assigned in its

designated time

Identify their strengths and weaknesses

with respect to work

Identify ways to reduce stress.

Distinguish sympathy from empathy

Identify the characteristics of a good

worker

Identify and recommend ways to improve

work

Distinguish individual task from a group

task.

Identify the designated person to seek

assistance from in case of an emergency

LCD TV, Visual

curricula, computer

and White board






may be used:

Assistive

Aid/Service

Ai-Live

Captions First

Captions 2020

Closed Capp

Let’s Talk

5. Work related

training

Theory Duration

(hh:mm)

10:00

Practical Duration

(hh:mm)

00:00

Corresponding

NOS

Bridge Module

(PwD)

List 40-50 words associated with

Agriculture and Allied sectors.

Comply to the HR policy and rules

Identify different positions in the

organizational structures.

Identify the right attire suitable for the

workplace

LCD TV, Visual

curricula,

computer and

White board






may be used:

Assistive

Aid/Service

Ai-Live

Captions First

Captions 2020

Closed Capp

Let’s Talk

6 Interact with

customer and

perform front-end

repair

Theory Duration

(hh:mm)

Engaging with customers

1 Receive the customers and greet them

as per company’s norms

2 Follow behavioural etiquettes while

interacting with customers

3 Ensure the customers are comfortable

in the store

Computer

Diagnostics tools

CRM software

Company

Manual

Complain Book


may be used:

Assistive

Aid/Service

Ai-Live

Captions First

Captions 2020


Sr.

No



Expository for each

NOS

45:00

Practical Duration

(hh:mm)

45:00

Corresponding

NOS Code

ELE/N8106

4 Communicate in the language which the

customers are comfortable with

5 Understand the profile of the customers

and offer service

6 Inform about repair charges and

warranty applicable

Understanding the complaint

7 Interact with customers to understand

the customer’s purpose of visit such as

repair of phone, purchase of

accessories, software upload, collection

of repaired phone

8 listen to customers and understand the

customer level complaint such as

display not working, not switching on

9 Interrogate the customers to assess the

cause of problem such as physical

damage, uploading of any unauthorized

software or application

10 Decide on the action to be performed,

i.e., front end repair or hardware level

repair is required

11 Inform customers about the time taken

and estimated cost for hardware level

repair

12 Provide document to customers for

collecting the device after repair

Documenting on computer

13 Use the system to identify the warranty

coverage of the Mobile Phone and other

terms and conditions

14 Understand the customer relationship

management policy of the mobile brand

and inform customers about them

15 log into customer portal and enter the

details of the customer and other details

such as phone model, complaints,

warranty coverage

16 Understand and use the interactive

ERP system of the company and enter

appropriate details

Receive Register Closed Capp

Let’s Talk



mandatory for both

theory and practical

sessions

Requirement on the

basis of mode of

teaching:

Oral: Indian Sign

Language (ISL)

Interpreter will be

able to facilitate the

communication.

Written: Make sure

that the language of

the text is simple and

easy to understand.

Using a Projector:

Make sure that the

video is well

captioned.

On a White Board:

The trainer should

not write on the

board while speaking

else the Person with

Speech and Hearing

Impairment won’t be

able to lip read.

Self-Learning

Material: The Person

with Speech and

Hearing Impairment

can also refer to the

SLMs prepared in

the form of videos by

SCPwD for skill

training such

candidates.


Sr.

No



Expository for each

NOS

17 Use the system to prepare invoice,

stock management, order placement,

accessories availability, etc.

Performing front end repair

18 Identify problem and decide the action

to be taken

19 Upload only licensed and brand

approved applications as per customer

requirement using system

20 Understand the application and

software compatibility with the Mobile

Phone and suggest to customers

accordingly

21 Check the accessories and perform a

demo with the customer to ensure their

functionality (chargers, SD card, etc)

22 Open the panel of the Mobile Phone

without damaging them

23 Replace the parts such as battery and

clean the inner parts of the phone

24 Ensure the functionality of the replaced

part

25 Provide necessary details on the

warranty, terms and conditions of the

replaced parts

26 Educate customers on effective usage

of Mobile Phone to save battery and to

avoid any repeat problem

Interacting with superior and meeting

target

27 Understand the work requirement from

superior, periodically

28 Report to superior on the work

completed

29 Seek technical assistance from superior

whenever required

30 Document the work completed on the

company ERP software for tracking and

future references

The room should be well

lit and the Person with

Speech and Hearing

Impairment should be

given a front seat where

they can view the Trainer

and interpreter easily.


Sr.

No



Expository for each

NOS

7 Repair and Rectify

the faults in the

mobile phone

Theory Duration

(hh:mm)

45:00

Practical Duration

(hh:mm)

45:00

Corresponding

NOS Code

ELE/N8107

Following standard repair procedure

1. Follow the standard procedure as

documented by the Mobile Phone brand

for each model

2. Take anti-static precautions before work

and wear ESD wrist straps or aprons

3. Follow standard operating procedure

while handling hardware modules such

as handling KLOB with ESD standards

4. Use recommended tools for specific

operation suggested by the brand

5. Maintain zero-material defect during

material handling by following standard

operating procedure

Assembling and disassembling the Mobile

Phone

6. Open the outer panel of the Mobile

Phone using metal / plastic case opening

tools

7. Use the brand recommended

screwdrivers to remove the screws to

open the inner casing

8. locate the connectors and release them

to remove the motherboard from the

device

9. Use hot air gun and other devices to

remove the LCD screen from the panel

10. Follow similar process and use

appropriate tools to assemble the Mobile

Phone

Diagnosing the problem

11. Understand the customer level complaint

and confirm the issue

12. Take preventive measures and identify if

there are any other issues in the Mobile

Phone

13. Use the self-diagnostic tools (similar to

power on self-test (POST) card) to

perform standard diagnosis process and

ensure functionality of different parts of

the device

SMD REWARK

STATION.

SOLDERING

IRON 10Wt.

MICRO

SOLDERING

IRON WITH

TEMP

CONTROL.

BGA KIT.

PPD PASTE.

SOLDER WIRE.

PCB HOLDER.

JUMPER WIRE.

ULTASONIC PCB

CLEANER.

MULTI SCREW

DRIVE SET.

T-4,T-5 SCREW

DRIVER SET.

MOBILE

OPENER.

ANTI STATIC

MAT.

MAGNIFYING

LAMP.

BATTARY

BOOSTER.

MULTI

CHARGER.

COMPUTER

WITH

FLASHING

UNIT.

FLASHING

CABLES.

MOBILE PCB OF

DIFFERENT

MODELS.


may be used:

Assistive

Aid/Service

Ai-Live

Captions First

Captions 2020

Closed Capp

Let’s Talk





The requirements on the

basis of teaching

methodology have been

stated in Module 6.

The orientation to the

various components of

the machinery should be

practically demonstrated

to the candidate

The trainer should ensure

that they maintain eye

contact with the Person

with Speech Hearing

Impairment and not the

Interpreter.

Few Persons with

Speech and Hearing

Impairment can lip read.

For such candidates, the

trainer should speak in a

simple and clear

language to ensure

maximum understanding


Sr.

No



Expository for each

NOS

14. Follow the standard diagnostic

procedure as documented by the Mobile

Phone brand for each model

15. Check the recently installed application

or software and verify the compatibility of

the software with the Mobile Phone

Fixing the software

16. Check the recently installed application

or software and verify the compatibility of

the software with the Mobile Phone

17. Uninstall the applications that is not

compatible or creating issues in the

Mobile Phone

18. Install the licensed and authorized

software’s to resolve issues and suiting

the customer’s requirement

Repairing the component or module

19. Understand the scope of component

level of repair as suggested by the brand

20. Estimate the cost of repair and verify if it

is within Beyond Economic Repair (BER)

21. Heat the singled-out component using

hot air gun to melt the solder joints and

remove from KLOB

22. Clean the board by melting the old solder

and removing

23. Place the new component precisely on

the board at specified location

24. Solder the component on the KLOB

using soldering stations

25. Ensure the soldering is proper and the

component is fixed as per the

specification

26. Operate automated BGA (ball grid array)

work station to precisely remove the chip

from the board and repair them

27. Perform reballing function by

dismantling, heating the chip to be

removed from the board, remove the

solder remains, put new solder balls,

place the chip and solder them with the

KLOB

of the Persons with

Speech and Hearing

Impairment.

All the ground rules,

instructions and general

guidelines should be

strategically pasted or

placed in the setup so

that the candidate can

read them anytime.

Make sure that all the

videos and images that

are used during

presentations are

captioned.

If some immediate

information has to be

communicated, the

trainer may give the

details to the Persons

with Speech and Hearing

Impairment in written.

Audio Induction Loop

can be used in the

classroom or Lab.

Please note that

Induction Loops are

preferred/recommended

but are NOT mandatory.


Sr.

No



Expository for each

NOS

28. Check for functioning of the hardware

after repairing Mobile Phone

29. Ensure that there is no damage of KLOB

while removal and fixing of SMD

components

30. Ensure other components are not

damaged while using hot air gun for

removal of a component which could

cause damage

31. Ensure adequate soldering for fixing the

component and no further rework is

required

Replacing faulty component

32. Receive spare module / component from

stores

33. Identify and decide on replacing the

module or component as the appropriate

solution

34. Take adequate measures and follow

procedures when replacing expensive or

delicate components such as LCD

35. Ensure that cost of replacing is justified

as the repair cost is beyond economic

repair (BER)

36. Ensure that replaced module or

component is working and no further

rework is required

Using equipment

37. Identify and use appropriate tools and

manuals for repairing the specific issue

38. Prevent any accidents while handling

hazardous tools

39. Achieve results using appropriate tools

for specific rework activity

40. Maintain zero-material defect during

material handling by following standard

operating procedure for tools handling

Seeking assistance on unresolved faults

41. Seek technical assistance from engineer

on faults that cannot be fixed

42. Receive instruction from engineers on

use of specific tools or new repair

processes


Sr.

No



Expository for each

NOS

43. Discuss with superior if the cost estimate

is found to be Beyond Economic repair

(BER) and take recommended action

44. Coordinate with superior for performing

quality check on the repaired module

Reporting and achieving productivity

target

45. Report on the work load and completion

status

46. Submit the appropriate documentation

on completion of task assigned

47. Document the work completed on the

company ERP software for tracking and

future references

48. Achieve 100% daily and weekly target of

number of repairs

49. Meet the target of quality as per the

Service Level Agreement (SLA) of the

brand and avoid rework

50. Repair within the turnaround time (TAT)

and deliver them

8 Co-ordinate with

Colleagues

Theory Duration

(hh:mm)

45:00

Practical Duration

(hh:mm)

45:00

Corresponding

NOS Code

ELE/N9951

Interacting with supervisor

1. Understand and assess work

requirements

2. Understand the targets and incentives

3. Understand new operating procedures

and constraints

4. Report problems in the field

5. Resolve personnel issues

6. Receive feedback on work standards

and customer satisfaction

7. Communicate any potential hazards at

a particular location

8. Meet given targets

9. Deliver work of expected quality

despite constraints

10. Receive positive feedback on

behaviour and attitude shown during

interaction


may be used:

Assistive

Aid/Service

Ai-Live

Captions First

Captions 2020

Closed Capp

Let’s Talk






basis of teaching


stated in Module 6.


Sr.

No



Expository for each

NOS

Coordinating with colleagues

11. Interact with colleagues from different

functions and understand the nature of

their work

12. Receive spares from tool room or

stores; deposit faulty modules and

tools to stores

13. Pass on customer complaints to

colleagues in a respective

geographical area

14. Assist colleagues with resolving field

problems

15. Resolve conflicts and achieve smooth

workflow

16. Follow the company policy during

cross functional interaction

Ensure that the work

environment is

adequately lighted and

without glare that could

impede communication

Consider moving the

Person with Speech and

Hearing Impairment to a

quieter environment if

environmental noise

interferes with

communication

Arrange the work station

in such a way that the

Persons with Speech and

Hearing impairment can

readily see where

everyone is seated

around them.

9 Maintain Safe and

Secure Work

Environment

Theory Duration

(hh:mm)

45:00

Practical

Duration

(hh:mm)

45:00

Corresponding

NOS Code

ELE/N9910

Following safety measures

1. Comply with safety procedures

followed in the company

2. Take adequate safety measures while

handling hazardous materials or tools

3. Follow Electrostatic Discharge (ESD)

measures for electronic components

4. Escalate matters about hazardous

materials or things found in the

premises

5. Use safety materials such as gloves,

goggles, masks, etc.

6. adequate safety measures while on

work to prevent accidents

7. Ensure zero accidents in work

8. Avoid damage of components due to

negligence in ESD procedures

9. Ensure no loss for company due to

safety negligence

ANTISTIC MAT

ANTISTATIC

BANDs

RUBBER SHOES


may be used:

Assistive

Aid/Service

Ai-Live

Captions First

Captions 2020

Closed Capp

Let’s Talk






basis of teaching


stated in Module 6.


Sr.

No



Expository for each

NOS

Participating in drills and workshops

10. Participate in regular safety drills for

being prepared in the event of a fire or

natural calamity

11. Help others during the drill or calamity

12. Administer basic first aid

13. Participate in company organized

games and fitness sessions such as

yoga, etc.

14. Develop good posture for working so

that long term health problems do not

arise

A safety mechanism that

may be in the form of a

red lighting bulb should

be located strategically in

the classroom or lab

setup that lights up in

case of an emergency.

The other safety

measures should be

provided to them in

written format.

Total Duration

Theory

Duration

180:00

+ 60 hours

(Additional hours

for Persons with

Speech and

Hearing

Impairment)

Practical

Duration

180:00

+ 50 hours

(Additional

hours for

Persons with

Speech and

Hearing

Impairment)

Unique Equipment Required:

Anti-Static Pad

BGA Rework Station (Automatic)

Compatible Software with variety of Handsets



Connecting Wires

Digital Multimeter

ESD Brush

ESD Coat

ESD Gloves

ESD Wrist Band

ESD-Safe Twizzer - Flat

ESD-Safe Twizzer – Sharp

Isopropyl Solution (IP)

LCD Opening Absorber

Magnifying Lens

Mobile Opener

Multi-Phone Charger

PCB Holder

Precision Screw Drivers

Regulated Dc Power Supply

Scrap Smart Phone

SMB Rework Station

Soldering Station

Grand Total Course Duration: 470 Hours 00 Minutes (This syllabus/ curriculum has been approved Electronics

Sector Skills Council of India


Trainer Prerequisites for Job role: “Mobile Phone Hardware Repair Technician” mapped to

Qualification Pack: “PWD/ELE/ Q8104 Version1.0

Sr. No Area Details

1 Job Description To deliver accredited training service, mapping to the curriculum detailed

above, in accordance with the Qualification Pack “PWD/ELE/Q8104

version 1.0”.

The Sign Language Interpreter for Persons with Speech and Hearing

Impairment should be fluent in ISL, have necessary knowledge, skill and

competencies to teach using ISL to Deaf persons who have nil to varying

educational qualifications. This could either be a Hearing resource or a

Deaf Person

2 Personal Attributes Aptitude for conducting training, and pre/ post work to ensure competent,

employable candidates at the end of the training. Strong communication

skills, interpersonal skills, ability to work as part of a team; a passion for

Earn and keep oneself updated with the latest in the mentioned field quality

and for developing others; well-organized and focused, eager to learn

Sign Language Interpreter should have necessary patience, empathy

and sensitivity towards Persons with Speech and Hearing Impairment and

should also be proficient in ISL

3 Minimum Educational

Qualifications

12th Standard Pass with 2 Years Industry Experience.

4a Domain Certification Certified for Job Role: “Field Technician – Computing & Peripherals”

mapped to QP: “ELE/Q8104”. Minimum accepted score 70 %

4b Platform Certification Certified for the Job Role: “Trainer”, mapped to the Qualification Pack:

“MEP/Q0102”. Minimum accepted score is 80%

4c Disability Specific Top

Up module (SHI)

The Inclusive Trainer should be certified in Disability Orientation and

Sensitization /Disability Specific Top Up training for Speech and Hearing

Impairment conducted by SCPwD with minimum accepted score of 80%

as per SCPwD guidelines.

4d Specific Requirement

for Persons with

Speech and Hearing

Impairment

The Indian Sign Language Interpreter should be mandatory during the

training, counselling and placement of Persons with Speech and Hearing

Impairment. A certification by the Indian Sign Language Research and

Training Centre (ISLRTC) or Ali Yavar Jung National Institute of Speech

and Hearing Disabilities (Divyangjan) (AYJNISHD(D)) will be desirable.

5 Experience 2 years of relevant Industrial and Trainer Exp.

For Sign Language Interpreter 2/3 Years of experience in their own field

of training will be desirable


CRITERIA FOR ASSESSMENT OF TRAINEES

Job Role: Mobile Phone Hardware Repair Technician

Qualification Pack: PWD/ELE/Q8104

Expository: Speech and Hearing Impairment(E004)

Skill Council: Skill Council for Persons with Disability and Electronics

Guidelines for Assessment:

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each

Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay

down proportion of marks for Theory and Skills Practical for each PC.

2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.

3. Individual assessment agencies will create unique question papers for theory part for each

candidate at each examination/training center (as per assessment criteria below.)

4. Individual assessment agencies will create unique evaluations for skill practical for every student

at each examination/training center based on this criterion.

5. To pass the Qualification Pack, every trainee should score a minimum of 70% in every NOS.

6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take

subsequent assessment on the balance NOS's to pass the Qualification Pack.

Assessable

Outcome Assessment Criteria

Total

Marks

Out

of Theory

Practical

Skills

ELE/N8106

Interact with

customer and

perform front

end repair

PC1.receive the customers and greet them as per

company’s norms

100

3 1 2

PC2.follow behavioural etiquettes while interacting with

customers 4 2 2

PC3.ensure the customers are comfortable in the store 4 2 2

PC4.communicate in the language which the customers

are comfortable with 3 1 2

PC5.identify the profile of the customers and offer service 3 1 2


PC6.inform about repair charges and warranty applicable 3 1 2

PC7.interact with customers to interpret the customer’s

purpose of visit such as repair of phone, purchase of

accessories, software upload, collection of repaired phone 3 1 2

PC8.listen to customers and inspect the customer level

complaint such as display not working, not switching on 4 1 3

PC9.interrogate the customers to assess the cause of

problem such as physical damage, uploading of any

unauthorised software or application

3 1 2

PC10.decide on the action to be performed, i.e., front end

repair or hardware level repair is required 4 1 3

PC11.inform customers about the time taken and

estimated cost for hardware level repair 3 1 2

PC12.provide document to customers for collecting the

device after repair 3 1 2

PC13.use the system to identify the warranty coverage of

the mobile phone and other terms and conditions 5 2 3

PC14.summarize the customer relationship management

policy of the mobile brand and inform customers about

them

5 2 3

PC15.log into customer portal and enter the details of the

customer and other details such as phone model,

complaints, warranty coverage

5 2 3

PC16.interpret and use the interactive ERP system of the

company and enter appropriate details 5 2 3

PC17.use the system to prepare invoice, stock

management, order placement, accessories availability,

etc.

2 1 1

PC18.identify problem and decide the action to be taken 2 1 1

PC19.upload only licensed and brand approved

applications as per customer requirement using system 2 1 1


PC20.identify the application and software compatibility

with the mobile phone and suggest to customers

accordingly

2 1 1

PC21.check the accessories and perform a demo with the

customer to ensure their functionality (chargers, SD card,

etc)

2 1 1

PC22.open the panel of the mobile phone without

damaging them 2 1 1

PC23.replace the parts such as battery and clean the

inner parts of the phone 2 1 1

PC24.ensure the functionality of the replaced part 2 1 1

PC25.provide necessary details on the warranty, terms

and conditions of the replaced parts 2 1 1

PC26.educate customers on effective usage of mobile

phone to save battery and to avoid any repeat problem 2 1 1

PC27.classify the work requirement with superior,

periodically 5 2 3

PC28.report to superior on the work completed 5 2 3

PC29.seek technical assistance from superior whenever

required 5 2 3

PC30.document the work completed on the company ERP

software for tracking and future references 5 2 3

Total 100 40 60

ELE/N8107

Repair and

rectify the

faults in

mobile phone

PC1.follow the standard procedure as documented by the

mobile phone brand for each model

100

2 1 1

PC2.take anti-static precautions before work and wear

ESD wrist straps or aprons 2 1 1

PC3.follow standard operating procedure while handling

hardware modules such as handling PCB with ESD

standards

2 1 1

PC4.use recommended tools for specific operation

suggested by the brand 2 0 2


PC5.maintain zero-material defect during material

handling by following standard operating procedure 2 1 1

PC6.open the outer panel of the mobile phone using metal

/ plastic case opening tools 2 1 1

PC7.use the brand recommended screwdrivers to remove

the screws to open the inner casing 2 1 1

PC8.locate the connectors and release them to remove

the motherboard from the device 2 1 1

PC9.use hot air gun and other devices to remove the LCD

screen from the panel 2 1 1

PC10.follow similar process and use appropriate tools to

assemble the mobile phone 2 1 1

PC11.identify the customer level complaint and confirm

the issue 3 1 2

PC12.take preventive measures and identify if there are

any other issues in the mobile phone 3 1 2

PC13.use the self-diagnostic tools (similar to power on

self-test (POST) card) to perform standard diagnosis

process and ensure functionality of different parts of the

device

3 1 2

PC14.follow the standard diagnostic procedure as

documented by the mobile phone brand for each model 3 1 2

PC15.check the recently installed application or software

and verify the compatibility of the software with the mobile

phone

3 1 2

PC16.check the recently installed application or software

and verify the compatibility of the software with the mobile

phone

5 2 3

PC17.uninstall the applications that is not compatible or

creating issues in the mobile phone 5 2 3

PC18.install the licensed and authorised softwares to

resolve issues and suiting the customer’s requirement 5 2 3


PC19.summarize the scope of component level of repair

as suggested by the brand 1 0 1

PC20.estimate the cost of repair and verify if it is within

Beyond Economic Repair (BER) 1 1 0

PC21.heat the singled-out component using hot air gun to

melt the solder joints and remove from PCB 1 0 1

PC22.clean the board by melting the old solder and

removing 1 0 1

PC23.place the new component precisely on the board at

specified location 1 0 1

PC24.solder the component on the PCB using soldering

stations 1 0 1

PC25.ensure the soldering is proper and the component is

fixed as per the specification 1 0 1

PC26.operate automated BGA (ball grid array) work

station to precisely remove the chip from the board and

repair them

1 0 1

PC27.perform reballing function by dismantling, heating

the chip to be removed from the board, remove the solder

remains, put new solder balls, place the chip and solder

them with the PCB

1 0 1

PC28.check for functioning of the hardware after repairing 1 0 1

PC29.ensure that there is no damage of PCB while

removal and fixing of SMD components 1 0 1

PC30.ensure other components are not damaged while

using hot air gun for removal of a component which could

cause damage

1 0 1

PC31.ensure adequate soldering for fixing the component

and no further rework is required 1 0 1

PC32.receive spare module / component from stores or

OEM 2 1 1

PC33.identify and decide on replacing the module or

component as the appropriate solution 2 1 1


PC34.take adequate measures and follow procedures

when replacing expensive or delicate components such as

LCD

2 1 1

PC35.ensure that cost of replacing is justified as the repair

cost is beyond economic repair (BER) 2 1 1

PC36.ensure that replaced module or component is

working and no further rework is required 2 1 1

PC37.identify and use appropriate tools and manuals for

repairing the specific issue 2 1 1

PC38.prevent any accidents while handling hazardous

tools 2 1 1

PC39.achieve results using appropriate tools for specific

rework activity 2 1 1

PC40.maintain zero-material defect during material

handling by following standard operating procedure for

tools handling

2 1 1

PC41.seek technical assistance from engineer on faults

that cannot be fixed 2 1 1

PC42.receive instruction from engineers on use of specific

tools or new repair processes 3 1 2

PC43.discuss with superior if the cost estimate is found to

be Beyond Economic repair (BER) and take

recommended action

3 1 2

PC44.coordinate with superior for performing quality

check on the repaired module 2 1 1

PC45.report on the work load and completion status 1 1 0

PC46.submit the appropriate documentation on

completion of task assigned 2 1 1

PC47.document the work completed on the company ERP

software for tracking and future references 2 1 1

PC48.achieve 100% daily and weekly target of number of

repairs 2 1 1


PC49.meet the target of quality as per the Service Level

Agreement (SLA) of the brand and avoid rework 1 1 0

PC50.repair within the turnaround time (TAT) and deliver

them 1 1 0

Total 100 40 60

ELE/N9951

Interact with

other

employees

PC1.summarize and assess work requirements

100

5 2 3

PC2.examine the targets and incentives 5 2 3

PC3.identify new operating procedures and constraints 5 2 3

PC4.report problems in the field 6 3 3

PC5.resolve personnel issues 6 3 3

PC6.receive feedback on work standards and customer

satisfaction 5 2 3

PC7.communicate any potential hazards at a particular

location 5 2 3

PC8.meet given targets 5 2 3

PC9.deliver work of expected quality despite constraints 5 2 3

PC10.receive positive feedback on behaviour and attitude

shown during interaction 5 2 3

PC11.interact with colleagues from different functions and

understand the nature of their work 8 3 5

PC12.receive spares from tool room or stores; deposit

faulty modules and tools to stores 8 3 5

PC13.pass on customer complaints to colleagues in a

respective geographical area 8 3 5

PC14.assist colleagues with resolving field problems 8 3 5

PC15.resolve conflicts and achieve smooth workflow 8 3 5

PC16.follow the company policy during cross functional

interaction 8 3 5

Total 100 40 60


ELE/N9910

Maintain safe

and secure

work

environment

PC1.comply with safety procedures followed in the

company

100

5 2 3

PC2.take adequate safety measures while handling

hazardous materials or tools 5 2 3

PC3.follow Electrostatic Discharge (ESD) measures for

electronic components 6 3 3

PC4.escalate matters about hazardous materials or things

found in the premises 5 2 3

PC5.use safety materials such as gloves, goggles, masks,

etc. 6 3 3

PC6.adequate safety measures while on work to prevent

accidents 5 2 3

PC7.ensure zero accidents in work 6 2 4

PC8.avoid damage of components due to negligence in

ESD procedures 6 2 4

PC9.ensure no loss for company due to safety negligence 6 2 4

PC10.participate in regular safety drills for being prepared

in the event of a fire or natural calamity 10 4 6

PC11.help others during the drill or calamity 10 4 6

PC12.administer basic first aid 10 4 6

PC13.participate in company organised games and fitness

sessions such as yoga, etc. 10 4 6

PC14.develop good posture for working so that long term

health problems do not arise 10 4 6

Total 100 40 60


Accommodation Guidelines recommended for Inclusive Trainers

Persons with Speech and Hearing Impairment

Characteristics

Use other senses as mediums of learning. (Use gestures, body language, expressions, lip reading

etc.)

Use adapted material such as visual or sight vocabulary to provide first-hand experience.

Use assistive devices such as hearing aid, loop system etc.

Teach how to access sound-based information.

Guidelines for Trainers

Make sure you are aware of the learners’ language abilities and preferred learning style to ensure

inclusion into the group.

When you have a student with SHI in the group, reduce background noise or, request for a

classroom that is away from noise. Make sure you have the whole group’s attention before starting

the session.

Allow SHI students to sit where they wish. SHI students who can read the lip should sit near the

front. (Optimum distance for lip-reading is considered to be about 6 feet.)

Face the SHI student when speaking.

Use clear speech.

Make sure the room is well lit to allow the student with SHI to see your facial expression, signing

and/or lip read.

Use assistive device where available, to facilitate teaching-learning in the classroom.

Arrange the classroom so that students can see each other, e.g., organizing the class in a circle or

semicircle allows all students to see each other.

Use shorter sentences, clearer speech.

Associate words with real objects, pictures; for example, the colour concept

Use pictures (flash cards), real objects, real experiences, dramatization, and activities.

You can write key points on the board or chart.

Encourage other people or staff to develop communication strategies so that they can get into the

style of students with SHI

Date post:	24-Jul-2020
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