Model Curriculum · CURRICULUM / SYLLABUS ... planning for and preparing strategy for...

Training Centre Manager

Model Curriculum


SECTOR:

SUB-SECTOR: OCCUPATION:

REF ID:

NSQF LEVEL:

MANAGEMENT, ENTREPRENEURSHIP & PROFESSIONAL SKILLS Training and Assessment Training MEP/Q2604, v1.0

7



TABLE OF CONTENTS

1. Curriculum 01

2. Trainer Prerequisites 16

3. Annexure: Assessment Criteria 17

Training Centre Manager 1

Training Centre Manager CURRICULUM / SYLLABUS

This program is aimed at training candidates for the job of a “Training Centre Manager”, in the “Management, Entrepreneurship and Professional Skills” Sector/Industry and aims at building the following key competencies amongst the learner

Program Name Training Centre Manager

Qualification Pack Name & Reference ID. ID

MEP/Q2604, v1.0

Version No. 1.0 Version Update Date 21/06/2018

Pre-requisites to Training

Graduate in the relevant field At least 5 years of experience in training centre operations

Training Outcomes After completing this programme, participants will be able to:

Plan for operating a training centre: This unit is about planning for and preparing strategy for implementation of the plan for operations in a training centre.

Manage routine operations of a training centre: This unit deals in detail with managing the routine activities that take place in a training centre.

Lead student mobilization for training centre: This unit is about leading student mobilization team and activities at a training centre.

Monitor training quality in a training centre: This unit is about monitoring quality of training in a training centre.

Plan and implement placement activities: This OS unit lists the outcomes, performance criteria, knowledge, understanding and skills required for a training centre manager to successfully provide gainful employment to students.

Carry out trainer screening and on-boarding: This unit deals in detail with the screening of trainers, supporting in their recruitment and on-boarding.

Apply health and safety practices applicable in a training and assessment environment: This unit deals in detail with application of health and safety practices in a training and assessment environment.

Apply principles of professional practice at the workplace: This unit deals in detail with the application of principles of professional practice like professional image, professional competence, discipline, ethics and work effectiveness.


This course encompasses 8 out of 8 National Occupational Standards (NOS) of “Training Centre

Manager” Qualification Pack issued by “Management, Entrepreneurship and Professional Skills

Council”.

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Module Key Learning Outcomes Equipment Required

1 Introduction Theory Duration (hh:mm) 05:00 Practical Duration (hh:mm) 00:00 Corresponding NOS Code Bridge Module

Explain the purpose and functions within a training establishment

Explain various Training Organisation’s system policies and procedures such as candidate selection, rationale and purpose of competency-based assessment, costs/ resourcing

Explain various Health Safety and Environment issues relating to delivery of competency based training

Explain the procedures for the recording, reporting and

Explain the relevant legislation, standards and workplace policies and procedures related to training organisations

Explain the various stakeholders of the skills ecosystem in our country Stake holders: MSDE, NSDA, NSDC, SSC, Training Providers, Assessment Bodies, DGET, ITIs, State Skill Missions, etc.

Explain key principles of the National Skills Qualification Framework (NSQF) and National Skills Development Policy 2009

Describe the current national quality assurance arrangements for training organisations and assessing bodies

Describe various skill development initiatives and schemes available in the Indian skills ecosystem

Identify various skill development initiatives and schemes available in the Indian skills ecosystem

Training Kit (PowerPoint, Trainer Guide)

2 Planning for operating a training centre Theory Duration (hh:mm) 35:00 Practical Duration (hh:mm) 60:00 Corresponding NOS Code MEP/N2616

Identify and select initiatives and schemes relevant to the training and development activities being undertaken

Obtain the training guidelines of the initiative or scheme under which the training and development activities is taking place

Explain the various parameters of success of a training centre

Identify the programs and activities to be run at the training centre in discussion with the senior management

Explain various functions and activities that are undertaken at a Training centre

Identify requirements for smooth running of training programs and activities at the training centre

Identify and agree with management regarding the parameters of success for the training centre

Review infrastructure, assets, resources and facilities available at the training centre to identify gaps

Identify constraints in terms of local factors, organisational guidelines, etc

Plan for the infrastructure, assets, resources, finances, and facilities required to run various programs in discussion with management as per program

Training Kit (PowerPoint, Trainer Guide), sample budget template


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guidelines

Identify work health and safety hazards, assess risks and incorporate suitable controls into the planning process

Identify regulatory and compliance requirements to be adhered to

Identify staffing requirements

Describe the Budgeting processes with its various components, sub-processes, considerations and output

Explain how to prepare budget and expense statements, key considerations, pitfalls and processes

Prepare budgetary estimate and delivery schedule for readiness of training centre

Obtain approval on plan for training centre after discussion with senior management and modification of plan to incorporate their recommendations

Explain the business planning process

Explain SWOT analysis, its use, benefits and limitations

Explain the purpose of the organisational strategic plan, its components, use, benefits and limitations

Review approved business plan with team members to prepare implementation strategy

Identify all activities to be undertaken in order to achieve the parameters identified for success of the training centre

Allocate timelines, responsibilities and budget to each activity to ensure timely completion and adherence to overall budget

Describe performance monitoring systems and processes that may be used in a training establishment at various levels

Establish monitoring mechanisms that will be undertaken to ensure adherence to plan

Obtain approval for strategy from relevant parties and explain the plan to relevant work teams and stakeholders

3 Training Operations Theory Duration (hh:mm) 40:00 Practical Duration (hh:mm) 60:00 Corresponding NOS Code MEP/N2612

Organize for adequate infrastructure for running various programs at a centre as per plan in co-ordination with the procurement team

Perform physical inspection of centre for cleanliness and adequacy of infrastructure and various facilities

o Infrastructure: Office, reception area, counselling room, records room, class room, laboratory, library, common area, staff room, washrooms etc.

Ensure that all utilities (such as lights, fans, air conditioners, CCTV, biometric); machines; tools and other amnesties are in good working condition

Ensure that training infrastructure like chairs, desks, boards, projectors, computers are in good condition, replace if damaged

Ensure that machines and other equipment used for the training are clean and in good working condition

Training Kit (PowerPoint, Trainer Guide), CCTV, biometric, sample training material , attendance register, feedback forms, computer systems, printer, ERP software


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Raise request to the appropriate authority in case of additional infrastructure requirement

Ensure that adequate supply of training material is available at the centre as per the program guidelines

Check for the availability of fire extinguishers and first aid box

Check for requirement of staff and trainers as per operational plan

Raise request to the appropriate authority in case of additional requirement of staff or trainers

Prepare basic job description for various staff roles required at the training centre containing eligibility criteria and key responsibilities

Adopt appropriate methods for sourcing candidates for vacant staff positions

Conduct interviews to identify suitable candidates for vacant staff positions

Follow organisation process with respect to staffing, recruitment and on-boarding

Provide orientation and briefing to new staff recruited with respect to their job requirements

Ensure adequate training is provided and handover is properly received by staff

Deploy staff to ensure smooth functioning of all activities in the centre with minimum downtime

Identify various activities being conducted in the training centre

Establish standard processes in the training centre a like students walk in, counselling, training, accounting, mobilization, assessment, placement, feedback, communication protocol, inventory, MIS, attendance (physical and biometric),security protocols, grievance handling, etc.

Establish processes to monitor adherence to standard processes and program guidelines

Take action against non-adherence to processes as per organisational guidelines

Undertake work according to the organisation’s quality assurance policies, procedures, processes and codes of conduct.

Prepare a training calendar and plan batches as per the target allocation

Check for adequacy of training material and request appropriate authority

Ensure the availability of required documents as per the program guidelines Documents: Student enrolment form, student identification documents, student feedback forms, parent consent form, feedback from the employer, any requests made to the appropriate authority, legal and statutory compliance documents, communication with relevant stake holders, training calendar, batch planning, student and staff attendance register, inventory register, visitor register, complaint register, stock register, placement register etc.


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Prepare and share with all stakeholders process manuals for standard processes implemented within the training centre

Verify that all documents are updated at regular intervals

Explain the importance of developing, interpreting and adhering to program guidelines and standard operating procedures

Explain how to make a training calendar

Explain how to create a batch plan based on the intake capacity and available infrastructure

Explain basic accounting procedures

Explain how to index files and provide nomenclature

Explain the various uses and features of MS office suite and how to use them effectively

Explain the purpose of Application of ERP software being used and various key functionalities

4 Management Information Systems and Reporting Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 25:00 Corresponding NOS Code MEP/N2613

Explain the needs for various types of information for planning, review and decision support

Explain the importance of accurate and relevant data for planning, review and decision support

List various sources of relevant information in a training establishment

Explain the various types of reports to be submitted in a training organisation set-up, their purpose and key elements

Identify various MIS reports required to be prepared as per program guidelines and organisational requirements Reports: Programs being run, number of students enrolled in each program, number of students trained, number of students assessed, number of students certified, number of students placed, companies visiting the campus, grievance and complaints received and their status, etc.

Train MIS executive on various types of reports to be submitted and frequency of report generation

Explain how to interpret various MIS reports

Approve the schedule of reports to be shared indicating frequency

Ensure that all the reports are submitted to the appropriate authority in time

Get the feedback from the appropriate authority on the quality of MIS

Take appropriate action to improve the timeliness and quality of MIS reports generated

Training Kit (PowerPoint, Trainer Guide), MIS reports, feedback forms

5 Student mobilization Theory Duration (hh:mm) 10:00 Practical Duration

Analyze target audience for various training programs scheduled to run at the training centre

Explain the concept of geographic dividend and socio-economy background

Evaluate critically the geographical dividend

Decide on the area to mobilize based on the program guidelines

Describe best practices used in the mobilization activity

Training kit (Trainer guide, PowerPoint), sample mobilization plan, mobilization collaterals,


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(hh:mm) 30:00 Corresponding NOS Code MEP/N2613

Describe the right approach to mobilizing students

Prepare a strategy for mobilization in discussion with mobilizer team

Select appropriate approaches to connect and communicate with potential candidates and their parents

Establish tracking and monitoring mechanism to track target achievements

Explain the resources required for mobilization

Ensure adherence to budget allocated for the mobilization

Train mobilizers on the mobilization strategy o Training: Program brief, duration, placement

opportunities, facilities provided etc.

Visit the target area along with mobilizers and identify support as well as challenges that could be faced in conducting planned mobilizing activities

Modify plan to overcome local challenges and make best use of local support factors in discussion with team of mobilizers

Track mobilization efforts and results by asking all mobilizers to share the information on a regular basis

Conduct regular meetings with mobilizers to discuss target achievement, address areas of concern and motivate team

Engage with influential people in the community and enlist their support

Address gatherings of potential students and their parents about the benefits and requirements of joining the training program

Ensure the mobilizers record student details like educational qualification, contact number, address for correspondence, program choice etc.

Organise for centre walkthroughs for interested candidates with the help of the centre staff

Ensure regular reporting about on the mobilization activities and results are shared with the appropriate authority

Ensure mobilization targets are met and in case of any deviation, share

Brief counsellors on the counselling process to be followed for interested students

Monitor the counselling process and keep track of their performance

Instruct counsellors to maintain records of counselling and conversions

Listen to and address student concerns promptly

Train counsellors on the benefits of the program and script to be used for counselling and on how to improve their conversion rate

Ensure student registration formalities are completed in adherence to program guidelines and organisational process

Ensure regular reporting about the students counselled and registered are shared with the

enrolment forms


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appropriate authority

6 Monitoring training quality Theory Duration (hh:mm) 20:00 Practical Duration (hh:mm) 55:00 Corresponding NOS Code MEP/N2614

Explain different training delivery modes such as: o face-to-face o online o distance-resource-based o individual facilitation techniques o work-based o blended delivery

Explain the range of training delivery methods, such as:

o lock step/learner-paced/mixed o interactive/participative/collaborative o trainer-centred/learner-centred o time and place dependent/independent o demonstration o instruction o presentations o guided facilitation o guided activities/applications/experiences o tutoring o project-based o individual facilitation techniques - coaching/

mentoring o blended delivery methods

Ensure trainers have undergone adequate training and are certified / qualified to deliver the program

Describe the Training aids required for effective delivery

Ensure adequacy of training materials and training kits required as per the number of students

Approve the detailed time table and allocation of trainers to each batch

Provide the trainers with program related guidelines to be adhered to along with trainer’s guide and other trainer’s materials

Explain how to prepare a training calendar, batch plan, time table etc.

Ensure counsellors have prepared the students for the batch launch in adherence to program guidelines Preparation: Allocation of the students into batches, informing them of the batch launch schedule, completion their documentation formalities, issuance of students kit to all students

Brief students on the key benefits of this program and guidelines to be followed in the centre Program brief: Key objectives of the program, benefits of the program, rules of the institute, facilities available to them, name of the contact person to be contacted in case of concerns or any other issues.

Inform appropriate authority regarding the batch launch details

Provide batch file format to trainers for daily recording of course progress

Verify trainer batch files regularly to ensure that course is progressing as per the schedule

Training Kit (PowerPoint, Trainer Guide), sample training calendar, batch plan, time table


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Take measures to monitor success parameters of the training programs such as attendance, adherence to schedule, adherence to budget, student feedback, formative assessment results, etc.

Explain the principles of adult learning o training needs to be learner-centred to engage

learners o adults have a need to be self-directing and

decide for themselves what they want to learn o adults have a range of life experience, so

connecting learning to experience is meaningful

o adults have a need to know why they are learning something

o the learning process needs to support increasing learner independence

o emphasis on experimental and participative learning

o use of modelling o the learning process should reflect individual

circumstances

Sit through the training session and offer feedback on the training delivery after the session

Obtain student feedback through the daily feedback documentation

Interact with students formally and informally to obtain feedback

Explain effective planning techniques

Conduct planning and review meetings with trainers to discuss issues and concerns that may impact the success of the training program and find solutions for the same

Monitor implementation of corrective actions as per plan to deal with any issue or concern that may impact the success of the training program

Identify developmental needs of a trainer and organize training sessions if required

Ensure that the training expenses are within the budget

Inform appropriate authority if there any deviations from the budget

Justify for overspending and seek approval for additional budget

Prepare a batch-wise progress report along with problems faced, corrective measures taken and recommendations for support

Share progress report with appropriate authority on a regular basis

Update trainers and students regularly on the progress of the training program as well as action taken on areas of concern raised by them and the authorities

Explain the key success parameters of a training program and measures that can be taken to monitor the same.

Review and analyse performance with respect to key


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performance parameters to identify percentage of achievement on each parameter at the end of each batch

Identify areas of improvement for the next batch

Explain how to analyze feedback from the students

Discuss alternate plans with the appropriate authority and seek approval

Explain the importance of keeping all stakeholders informed of the progress of the training program, areas of concerns and action being taken to ensure success of the program

Plan to launch new batches to meet the required performance target for the training program

Explain the importance of outcomes based training and assessments

7 Placement activities Theory Duration (hh:mm) 20:00 Practical Duration (hh:mm) 55:00 Corresponding NOS Code MEP/N2615

Instruct placement coordinators to gather required data of potential employers in target region(s) and sector(s) Data: Name of the company, location, complete address, products, requirement in terms of skills, the name of the HR executive/Head, contact number, e-mail id etc.

Share details of own contacts of potential employers

Review data gathered from placement co-ordinators and short list employers based on the program being conducted

Instruct placement co-ordinators to gather information regarding events and opportunities in the surrounding area where potential employers can be connected to

Identify competition and their strategy for tapping potential employers

Prepare a plan in discussion with placement team to connect with the shortlisted companies and pitch for placements

Prepare a note on the company and program giving brief details about the program, skills acquired by candidates, number of candidates available for placement etc.

Engage with senior management of potential employers and share information regarding the program being conducted

Engage with senior management of potential employers to understand their manpower requirements and share availability of certified manpower that can suit their requirements

Invite employers to visit the training facility and interact with students

Organize pre- placement talks for students by potential employers

Encourage employers participate in the placement drive

Organize placement drives at the institute

Encourage students to actively participate in the placement drives

Ensure students selected get offer letters to students

Training kit (Trainer guide, PowerPoint)


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and are informed of the joining date

Ensure staff collects required documents from students as required by employers and handover to employers

Instruct placement co-ordinators to make all necessary arrangements like accommodation, boarding etc. as per the requirement

Prepare a placement drive report Report: Report to include number of companies visited, number of students placed with each company, batch number, trade, highest salary offered, average salary etc.

Collect feedback from the employers regarding the performance of students recruited from the centre and convey the same to trainers

Explain how to read job description and employer’s skill matrix

Explain how to identify sector specific job roles and potential employers in that particular location

Explain how to prepare a placement plan and implement

Explain resources required for placement activities

Explain how to prepare job description of placement co-ordinators

8 Trainer screening and on-boarding Theory Duration (hh:mm) 20:00 Practical Duration (hh:mm) 55:00

Corresponding NOS Code MEP/N2617

Identify trainer requirement from authorised source

Trainer requirement: No. of trainer required, location where they are required, trainer qualification and work experience required, etc.

Schedule interview with candidates as per information provided by recruitment office

Conduct interview to carry out preliminary checks to ensure only candidates who match the required criteria are identified

Explain the trainer job profile and the advantages of becoming an trainer with potential candidates

Share the process of becoming an trainer clearly to potential candidates and resolve any queries that they have about the same

Forward the selected profiles to authorised personnel conducting the recruitment process

Ensure adherence to establish turnaround times and inform the authorised personnel in case any delay is envisaged

Take initiatives to maintain an updated data base of possible sources and candidates

Conduct reference check with local sources as instructed by the recruitment personnel

Explain the joining formalities to the trainers

Conduct orientation session for trainers through a face to face session or webinar or videoconference

Co-ordinate with the on-boarding team to ensure formalities on both sides are completed within turnaround times

Take initiatives to make the on-boarding processes hassle free experience for the trainers



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Explain common Trainer recruitment criteria

State sources where information of candidates suitable to becomes trainers can be obtained

Describe the Trainer recruitment process

Explain the importance of On-boarding and the various onboarding formalities for trainer

9 Professional Development Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 15:00 Corresponding NOS Code MEP/N9912

Develop personal and professional goals and objectives

Classify goal and objectives into various timeline such as short, medium and long-term

Explain the importance of developing personal and professional goals and objectives

Identify strengths and weaknesses in relation to goals and objectives

Explain the importance of identifying strengths and weaknesses in relation to goals and objectives

Evaluate own capacity to meet goals and objectives

Identify strengths and weaknesses and evaluate own capacity to meet goals and objectives

Determine personal development needs to perform role as per desired standards

Explain how to determine personal development needs. These may include:

o Reflection o Evaluation of results of efforts o Feedback from various people o Comparison to levels of achievement or others

Develop a professional development plan to enhance professional capabilities

Explain the importance of continuous learning and developing professional development plan

Document a professional practice plan designed to support the achievement of goals

Select and implement development opportunities to support continuous learning and maintain currency of professional practice

Development opportunities to support continuous learning and maintain currency of professional practice

Research developments and trends impacting on professional practice and integrate information into work performance

Explain how to source information on developments and trends impacting on professional practice and why is it important

Invite peers and others to observe, and provide feedback, on own performance and practices

Use feedback from colleagues and clients to identify and introduce, improvements in work performance

Explain the importance of taking and using feedback from colleagues and clients to identify and introduce, improvements in work performance


10 Professional Practice Theory Duration

Display appropriate professional appearance for the workplace

Explain the importance of displaying professional appearance behaviour at all times



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(hh:mm) 10:00 Practical Duration (hh:mm) 15:00 Corresponding NOS Code MEP/N9912

Interact with team members, clients, vendors, visitors and other stakeholders in a Professional manner

Perform tasks to the required workplace standard

Complete duties accurately, systematically and within required timeframes

Follow organisational policies while carrying out tasks

State reliable sources of information for finding out about organisation policies

Seek clarifications where organisational policies are not clear, from authorised and reliable sources

Protect the rights of the client and organisation when delivering services

State the nature of rights that clients and organisations have

Explain how the wrong actions can deny clients and organisations of their rights

Ensure services are delivered equally to all clients regardless of personal and cultural beliefs

Explain the principles and beliefs underlying non-discrimination policies

Recognise potential ethical issues in the workplace and discuss with an appropriate person

Explain the importance of discipline and ethics in a professional workplace

Recognise unethical conduct and report to an appropriate person

Explain the importance of reporting instance of unethical conduct to appropriate authority

Operate within an agreed ethical code of practice

Apply organisational guidelines and legal requirements on disclosure and confidentiality

Explain organisational guidelines and legal requirements on disclosure and confidentiality and why it is important to adhere to

Identify and obtain clarity regarding organisational, team and own goals

Prioritise tasks at work as per organisational, team and own goals

List factors based on which one may prioritise tasks and duties

Plan to meet team performance targets and standards

Monitor own and team performance as per agreed plan

Share all relevant information with stakeholders in agreed formats and as per agreed timelines

Work collaboratively with colleagues through sharing information and ideas and working together on agreed outcomes

Explain the importance of working collaboratively with colleagues through sharing information and ideas and working together on agreed outcomes

Recognise, avoid and/or address any conflict of interest

Explain the concept of conflict of interest and why it is


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important to recognise, avoid and/or address any conflict of interest

List ways in which conflict of interest can be addressed effectively

Use of conflict resolution and negotiation skills to identify critical points, issues, concerns and problems, identify options for changing behaviours

Recognize and respond to inappropriate behaviour towards self or others in a professional manner and as per organisational policy

Explain types of inappropriate behaviours at the workplace and how to recognize them Inappropriate behaviour: violence, inappropriate language, verbal or physical abuse or bullying, insensitive verbal or physical behaviour in terms of cultural, racial, disability and gender-based insensitivities, dominant or overbearing behaviour, disruptive behaviour, non-compliance with safety instructions, unethical behaviour

Explain how to respond to inappropriate behaviour towards self and others in a professional manner

11 Health and safety compliance Theory Duration (hh:mm) 05:00 Practical Duration (hh:mm) 05:00 Corresponding NOS Code MEP/N9911

Explain Health Safety and Environment (HSE) practices including the appropriate use of personal protective equipment- hand gloves, safety shoes, safety goggles, masks, apron, Safe use of tools and equipment, taking action and reporting hazardous events, Communication protocols for reporting risks and hazardous events

State relevant Occupational Health and Safety (OHS) regulations

State relevant statutory legislation applicable to the organisation and the area of operation

State relevant environmental legislation applicable to the organisation and area of operation

State relevant enterprise/site safety procedures

Explain the importance to comply with enterprise/site safety procedures

Explain the enterprise /site emergency procedures and techniques

Document safety records according to organisational policies and own responsibilities


12 Health and safety – Risks, Hazards and Incidents Theory Duration (hh:mm) 05:00 Practical Duration (hh:mm) 05:00 Corresponding

Explain the relevant enterprise/site safety procedures including identification of hazards and controlling of risks

Identify, control and report health and safety issues relating to immediate work environment according to procedures

Recognise health and safety related hazards in the training and assessment area

Identify job site hazardous work and state possible causes of risk or accident at the workplace

State common causes for accidents

Document and report all hazards, accidents and near-miss incidents as per set process

Explain various important informational needs that



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NOS Code MEP/N9911

must be documented in case of an incident/accident

Follow procedures and instructions for dealing with hazards, within the scope of responsibilities and competencies

13 Fire Safety Theory Duration (hh:mm) 05:00 Practical Duration (hh:mm) 05:00 Corresponding NOS Code MEP/N9911

Explain types of fires - Class A, B, C and D

Select appropriate fire extinguisher to control fire

Use PASS method to operate a fire extinguisher

Follow fire safety signs and safe evacuation method in case of a fire

Identify the location of assembly point, fire exit, fire alarm

Follow reporting procedure in case of a fire

Training kit (Trainer guide, PowerPoint), Class A, B, C, D and K fire extinguishers

14 Emergencies, rescue and first aid procedure Theory Duration (hh:mm) 05:00 Practical Duration (hh:mm) 05:00 Corresponding NOS Code MEP/N9911

Explain the different health and safety emergencies that may occur in one’s area of work

Recognise emergency and potential emergency situations promptly and take required actions within the scope of individual responsibility

Follow emergency procedures correctly in accordance with school/centre procedures

Seek assistance promptly from colleagues and/or other authorities where appropriate

Report details of emergency situations accurately in accordance with school/centre policy, including accurate completion of accident and incident report forms

Use approved method to rescue a person from electrocution

State the importance of first aid

Identify the contents of a first aid kit and their application

Administer first aid in case of bleeding, burns, choking, electrical shock, poisoning, etc.

Demonstrate the artificial respiration and the CPR process

Bandage wounds

Explain stages of crisis and crisis management

Training kit (Trainer guide, PowerPoint), First aid kit with all contents

15 Responsibilities for Health and Safety for self and others Theory Duration (hh:mm) 05:00 Practical

Promote a safe working environment and adhere to risk management strategies for clients, colleagues and others who enter the workplace, in accordance with duty of care requirements

Work safely and apply health and safety practices in the training and assessment environment including using appropriate personal protective equipment (PPE) where required

Explain how to provide Health and Safety instructions to others



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Duration (hh:mm) 05:00 Corresponding NOS Code MEP/N9911

Explain common mistakes made during communicating health and safety instructions and guidance

o Communicating too fast or not clearly enough o Not checking for understanding o Not communicating information in the correct

sequence o Not delivering complete information

Provide guidance and support to learners on the safe use and care of equipment and resources

Conduct displays and demonstrations according to work safety regulations and school/centre procedures and guidelines

Take appropriate steps, if required, to maintain personal safety of self and others

Maintain the training and assessment area in a clean and tidy condition

Respond appropriately to learners who require assistance with personal care or hygiene

Ensure all learners or candidates follow personal hygiene and grooming standards as required

Provide assistance with the general care and wellbeing of learners, including attending to learners with minor illnesses

Assist learners in need of minor first aid in accordance with school or centre procedures

Total Duration Theory Duration 205:00 Practical Duration 395:00

Unique Equipment Required:

Comfortable table top seats with adequate lighting, controlled temperature and acoustics for training and learning

White Board, Markers and Eraser

Projector with screen

Flip chart with markers

Faculty’s PC/Laptop with latest configuration and intranet/internet connection

Supporting software / applications for projecting audio, video, recording

Stationery kit – Notepad, pens, Staples, Glue, Chart Paper, Sketch Pens, Paint Box, Scale, A4 Sheets

Documents

Facilitator's Guide

Participant's handbook for each learner

EHS policy

Assessments

Checklists, assessment templates IT infrastructure for Lab:

Computer Lab with 1:1 PC: trainee ratio and having internet connection, MS Office or Open office, Browser, access to Windows or Apple or Ubuntu operating systems;

Internet with Wi-Fi (Min 2 Mbps Dedicated)

Networking Equipment- Routers & Switches, Firewalls and Access Points

Printer with 1: 20 Printer: Trainee ratio connected to the computers on LAN;


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Photocopier cum scanner 1:100 Photocopier: Trainee ratio Specific Tools and materials for the Modules:

Class A, B, C, D and K fire extinguishers

First aid kit with all contents

Grand Total Course Duration: 600 Hours, 0 Minutes (This syllabus/ curriculum has been approved by Management, Entrepreneurship and Professional Skills Council)


Trainer Prerequisites for Job role: “Training Centre Manager” mapped to Qualification Pack: “MEP/Q2604 v1.0” Sr. No.

Area Details

1 Description The trainer is required to impart knowledge and skill training to the

candidates taking the role of Training centre manager.

2 Personal Attributes

The individual must be well groomed, attentive, multi-task and handle pressure, have good communication skills and attention to detail, respect confidentiality, have a positive attitude and dependability.

3 Minimum Educational Qualifications

Graduate or equivalent

4a Domain Certification

Certified for Job Role: “Training Centre Manager” mapped to QP: “MEP/Q2604, v1.0”. Minimum accepted score is 80%

4b Platform Certification

Recommended that the Trainer is certified for the Job Role: “Trainer”, mapped to the Qualification Pack: “MEP/Q0102”. Minimum accepted as per respective SSC guidelines is 80%.

5 Experience 3-5 years of work experience as Training centre manager with training providers


Criteria For Assessment Of Trainees

Job Role: Training Centre Manager

Qualification Pack: MEP/Q2604

Sector Skill Council: Management & Entrepreneurship and Professional Skills Council Guidelines for Assessment: 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each

Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay

down proportion of marks for Theory and Skills Practical for each PC.

2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.

3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected

elective/option NOS/set of NOS.

4. Individual assessment agencies will create unique question papers for theory part for each candidate at

each examination/training centre (as per assessment criteria below).

5. Individual assessment agencies will create unique evaluations for skill practical for every student at each

examination/training centre based on this criterion.

6. To pass the Qualification Pack, every trainee should score a minimum of 70% of aggregate marks to

successfully clear the assessment.

7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.

Compulsory NOS Total Marks: 800

Marks Allocation

Assessment outcomes

Assessment Criteria for outcomes Total Marks

Out of

Theory Skills

Practical

MEP/N2616 Plan for operation of a training centre

PC1.identify the programs and activities to be run at the training centre in discussion with the senior management

100

5 2 3

PC2.identify various skill development initiatives and schemes available in the Indian skills ecosystem

6 2 4

PC3.identify and select initiatives and schemes relevant to the training and development activities being undertaken

6 2 4

PC4.obtain the training guidelines of the initiative or scheme under which the training and development activities is taking place

5 2 3

PC5.identify requirements for smooth running of training programs and activities at the training centre

5 2 3

PC6.identify and agree with management regarding the parameters of success for the training centre

5 2 3

PC7.review infrastructure, assets, resources and facilities available at the training centre to identify gaps

5 2 3


PC8.identify constraints in terms of local factors, organisational guidelines, etc.

5 2 3

PC9.plan for the infrastructure, assets, resources, finances, and facilities required to run various programs in discussion with management as per program guidelines

6 2 4

PC10.identify work health and safety hazards, assess risks and incorporate suitable controls into the planning process

5 2 3

PC11.identify regulatory and compliance requirements to be adhered to

5 2 3

PC12.identify staffing requirements 5 2 3

PC13.prepare budgetary estimate and delivery schedule for readiness of training centre

6 3 3

PC14.obtain approval on plan for training centre after discussion with senior management and modification of plan to incorporate their recommendations

5 2 3

PC15.review approved business plan with team members to prepare implementation strategy

5 2 3

PC16.identify all activities to be undertaken in order to achieve the parameters identified for success of the training centre

5 2 3

PC17.allocate timelines, responsibilities and budget to each activity to ensure timely completion and adherence to overall budget

5 2 3

PC18.establish monitoring mechanisms that will be undertaken to ensure adherence to plan

6 3 3

PC19.obtain approval for strategy from relevant parties and explain the plan to relevant work teams and stakeholders

5 2 3

Total 100 40 60

MEP/N2612 Manage routine operations of a training centre

PC1.organize for adequate infrastructure for running various programs at a centre as per plan in co-ordination with the procurement team

100

3 1 2

PC2.perform physical inspection of centre for cleanliness and adequacy of infrastructure and various facilities

3 1 2

PC3.ensure that all utilities (such as lights, fans, air conditioners, CCTV, biometric); machines; tools and other amnesties are in good working condition

3 1 2

PC4.ensure that training infrastructure like chairs, desks, boards, projectors, computers are in good condition, replace if damaged

3 1 2

PC5.ensure that machines and other equipment used for the training are clean and in good working condition

3 1 2

PC6.raise request to the appropriate authority in case of additional infrastructure requirement

3 1 2

PC7.ensure that adequate supply of training material is available at the centre as per the program guidelines

3 1 2


PC8.check for the availability of fire extinguishers and first aid box

3 1 2

PC9.check for requirement of staff and trainers as per operational plan

3 1 2

PC10.raise request to the appropriate authority in case of additional requirement of staff or trainers

3 1 2

PC11.prepare basic job description for various staff roles required at the training centre containing eligibility criteria and key responsibilities

3 1 2

PC12.adopt appropriate methods for sourcing candidates for vacant staff positions

3 1 2

PC13.conduct interviews to identify suitable candidates for vacant staff positions

3 1 2

PC14.follow organisation process with respect to staffing, recruitment and on-boarding

3 1 2

PC15. provide orientation and briefing to new staff recruited with respect to their job requirements

3 1 2

PC16.ensure adequate training is provided and handover is properly received by staff

3 1 2

PC17.deploy staff to ensure smooth functioning of all activities in the centre with minimum downtime

3 1 2

PC18.identify various activities being conducted in the training centre

3 1 2

PC19.establish standard processes in the training centre a like students walk in, counselling, training, accounting, mobilization, assessment, placement, feedback, communication protocol, inventory, MIS, attendance(physical and biometric),security protocols, grievance handling, etc.

3 1 2

PC20.establish processes to monitor adherence to standard processes and program guidelines

3 1 2

PC21.take action against non-adherence to processes as per organisational guidelines

3 1 2

PC22.undertake work according to the organisation’s quality assurance policies, procedures, processes and codes of conduct.

3 1 2

PC23.prepare a training calendar and plan batches as per the target allocation

5 2 3

PC24.check for adequacy of training material and request appropriate authority

3 1 2

PC25.ensure the availability of required documents as per the program guidelines

3 1 2

PC26.prepare and share with all stakeholders process manuals for standard processes implemented within the training centre

5 2 3


PC27.verify that all documents are updated at regular intervals Reports: Programs being run, number of students enrolled in each program, number of students trained, number of students assessed, number of students certified, number of students placed, companies visiting the campus, grievance and complaints received and their status, etc.

3 1 2

PC29.train MIS executive on various types of reports to be submitted and frequency of report generation

3 1 2

PC30.approve the schedule of reports to be shared indicating frequency

3 1 2

PC31.ensure that all the reports are submitted to the appropriate authority in time

3 1 2

PC32.get the feedback from the appropriate authority on the quality of MIS

3 1 2

PC33.take appropriate action to improve the timeliness and quality of MIS reports generated

3 1 2

Total 100 34 66

MEP/N2613 Lead student mobilization for training centre

PC1.analyze target audience for various training programs scheduled to run at the training centre

100

4 1 3

PC2.evaluate critically the geographical dividend 4 1 3

PC3.decide on the area to mobilize based on the program guidelines

4 1 3

PC4.prepare a strategy for mobilization in discussion with mobilizer team

4 1 3

PC5.select appropriate approaches to connect and communicate with potential candidates and their parents

4 1 3

PC6.establish tracking and monitoring mechanism to track target achievements

4 1 3

PC7.ensure adherence to budget allocated for the mobilization

4 1 3

PC8.train mobilizers on the mobilization strategy 4 1 3

PC9.visit the target area along with mobilizers and identify support as well as challenges that could be faced in conducting planned mobilizing activities

4 1 3

PC10.modify plan to overcome local challenges and make best use of local support factors in discussion with team of mobilizers

4 1 3

PC11.track mobilization efforts and results by asking all mobilizers to share the information on a regular basis

4 1 3

PC12.conduct regular meetings with mobilizers to discuss target achievement, address areas of concern and motivate team

4 1 3

PC13.engage with influential people in the community and enlist their support

4 1 3

PC14.address gatherings of potential students and their parents about the benefits and requirements of joining the training program

4 1 3


PC15.ensure the mobilizers record student details like educational qualification, contact number, address for correspondence, program choice etc.

4 1 3

PC16.organise for centre walkthroughs for interested candidates with the help of the centre staff

4 1 3

PC17.ensure regular reporting about on the mobilization activities and results are shared with the appropriate authority

4 1 3

PC18.ensure mobilization targets are met and in case of any deviation, share information with senior management in advance

4 1 3

PC19.brief counsellors on the counselling process to be followed for interested students

4 1 3

PC20.monitor the counselling process and keep track of their performance

4 1 3

PC21.instruct counsellors to maintain records of counselling and conversions

4 1 3

PC22.listen to and address student concerns promptly

4 1 3

PC23.train counsellors on the benefits of the program and script to be used for counselling and on how to improve their conversion rate

4 1 3

PC24.ensure student registration formalities are completed in adherence to program guidelines and organisational process

4 1 3

PC25.ensure regular reporting about the students counselled and registered are shared with the appropriate authority

4 1 3

Total 100 25 75

MEP/N2614 Monitor training quality in a training centre

PC1.ensure trainers have undergone adequate training and are certified / qualified to deliver the program

100

4 1 3

PC2.ensure adequacy of training materials and training kits required as per the number of students

4 1 3

PC3.approve the detailed time table and allocation of trainers to each batch

4 1 3

PC4.provide the trainers with program related guidelines to be adhered to along with trainer’s guide and other trainer’s materials

4 1 3

PC5.ensure counsellors have prepared the students for the batch launch in adherence to program guidelines

4 1 3

PC6.brief students on the key benefits of this program and guidelines to be followed in the centre

4 1 3

PC7.inform appropriate authority regarding the batch launch details

4 1 3

PC8.provide batch file format to trainers for daily recording of course progress

4 1 3

PC9.verify trainer batch files regularly to ensure that course is progressing as per the schedule

4 1 3


PC10.take measures to monitor success parameters of the training programs such as attendance, adherence to schedule, adherence to budget, student feedback, formative assessment results, etc.

4 1 3

PC11.sit through the training session and offer feedback on the training delivery after the session

4 1 3

PC12.obtain student feedback through the daily feedback documentation as well as by interacting with students formally and informally

4 1 3

PC13.conduct planning and review meetings with trainers to discuss issues and concerns that may impact the success of the training program and find solutions for the same

4 1 3

PC14.monitor implementation of corrective actions as per plan to deal with any issue or concern that may impact the success of the training program

4 1 3

PC15.identify developmental needs of a trainer and organize training sessions if required

4 1 3

PC16.ensure that the training expenses are within the budget

4 1 3

PC17.inform appropriate authority if there any deviations from the budget

4 1 3

PC18.justify for overspending and seek approval for additional budget

4 1 3

PC19.prepare a batch-wise progress report along with problems faced, corrective measures taken and recommendations for support

4 1 3

PC20.share progress report with appropriate authority on a regular basis

4 1 3

PC21.update trainers and students regularly on the progress of the training program as well as action taken on areas of concern raised by them and the authorities

4 1 3

PC22.review and analyse performance with respect to key performance parameters to identify percentage of achievement on each parameter at the end of each batch

4 1 3

PC23.identify areas of improvement for the next batch

4 1 3

PC24.discuss alternate plans with the appropriate authority and seek approval

4 1 3

PC25.plan to launch new batches to meet the required performance target for the training program

4 1 3

Total 100 25 75

MEP/N2615 Plan and implement placement activities

PC1.instruct placement coordinators to gather required dataof potential employers in target region(s) and sector(s)

100

6 2 4

PC2.share details of own contacts of potential employers

5 2 3

PC3.review data gathered from placement co-ordinators and short list employers based on the

5 2 3


program being conducted

PC4.instruct placement co-ordinators to gather information regarding events and opportunities in the surrounding area where potential employers can be connected to

6 2 4

PC5.identify competition and their strategy for tapping potential employers

5 2 3

PC6.prepare a plan in discussion with placement team to connect with the shortlisted companies and pitch for placements

5 2 3

PC7.prepare a note on the company and program giving brief details about the program, skills acquired by candidates, number of candidates available for placement etc.

6 2 4

PC8.engage with senior management of potential employers and share information regarding the program being conducted

5 2 3

PC9.engage with senior management of potential employers to understand their manpower requirements and share availability of certified manpower that can suit their requirements

5 2 3

PC10.invite employers to visit the training facility and interact with students

5 2 3

PC11.organize pre- placement talks for students by potential employers

6 2 4

PC12.encourage employers participate in the placement drive

5 2 3

PC13.organize placement drives at the institute 5 2 3

PC14.encourage students to actively participate in the placement drives

5 2 3

PC15.ensure students selected get offer letters to students and are informed of the joining date

5 2 3

PC16.ensure staff collects required documents from students as required by employers and handover to employers

5 2 3

PC17.instruct placement co-ordinators to make all necessary arrangements like accommodation, boarding etc. as per the requirement

5 2 3

PC18.prepare a placement drive report 6 2 4

PC19.collect feedback from the employers regarding the performance of students recruited from the centre and convey the same to trainers

5 2 3

Total 100 38 62

MEP/N2617 Carry out trainer screening and onboarding

PC1.identify trainer requirement from authorised source

100

8 3 5

PC2.schedule interview with candidates as per information provided by recruitment office

8 3 5

PC3.conduct interview to carry out preliminary checks to ensure only candidates who match the required criteria are identified

7 2 5


PC4.explain the trainer job profile and the advantages of becoming an trainer with potential candidates

8 3 5

PC5.share the process of becoming an trainer clearly to potential candidates and resolve any queries that they have about the same

8 3 5

PC6.forward the selected profiles to authorised personnel conducting the recruitment process

8 3 5

PC7.ensure adherence to establish turnaround times and inform the authorised personnel in case any delay is envisaged

7 2 5

PC8.take initiatives to maintain an updated data base of possible sources and candidates

7 2 5

PC9.conduct reference check with local sources as instructed by the recruitment personnel

7 2 5

PC10.explain the joining formalities to the trainers

8 3 5

PC11.conduct orientation session for trainers through a face to face session or webinar or videoconference

8 3 5

PC12.co-ordinate with the on-boarding team to ensure formalities on both sides are completed within turnaround times

8 3 5

PC13.take initiatives to make the on-boarding processes hassle free experience for the trainers

8 3 5

Total 100 35 65

MEP/N9911 Apply health and safety practices applicable in a training and assessment environment

PC1.promote a safe working environment and adhere to risk management strategies for clients, colleagues and others who enter the workplace, in accordance with duty of care requirements

100

6 3 3

PC2.identify, control and report health and safety issues relating to immediate work environment according to procedures

6 2 4

PC3.work safely and apply health and safety practices in the training and assessment environment including using appropriate personal protective equipment (PPE) where required

5 1 4

PC4.document safety records according to organisational policies

5 2 3

PC5.recognise health and safety related hazards in the training and assessment area

5 1 4

PC6.follow procedures and instructions for dealing with hazards, within the scope of responsibilities and competencies

6 2 4

PC7.document and report all hazards, accidents and near-miss incidents as per set process

6 2 4

PC8.provide guidance and support to learners on the safe use and care of equipment and resources

5 2 3

PC9.conduct displays and demonstrations according to work safety regulations and school/centre procedures and guidelines

5 1 4


PC10.take appropriate steps, if required, to maintain personal safety of self and others

5 2 3

PC11.maintain the training and assessment area in a clean and tidy condition

5 1 4

PC12.respond appropriately to learners who require assistance with personal care or hygiene

5 1 4

PC13.ensure all learners or candidates follow personal hygiene and grooming standards as required

5 1 4

PC14.provide assistance with the general care and wellbeing of learners, including attending to learners with minor illnesses

6 2 4

PC15.assist learners in need of minor first aid in accordance with school or centre procedures

5 1 4

PC16.recognise emergency and potential emergency situations promptly and take required actions within the scope of individual responsibility

5 2 3

PC17.follow emergency procedures correctly in accordance with school/centre procedures

5 1 4

PC18.seek assistance promptly from colleagues and/or other authorities where appropriate

5 1 4

PC19.report details of emergency situations accurately in accordance with school/centre policy, including accurate completion of accident and incident report forms

5 2 3

Total 100 30 70

MEP/N9912 Apply principles of professional practice at the workplace

PC1.display appropriate professional appearance for the workplace

100

3 1 2

PC2.interact with team members, clients, vendors, visitors and other stakeholders in a professional manner

3 1 2

PC3.develop personal and professional goals and objectives

3 1 2

PC4.identify strengths and weaknesses in relation to goals and objectives

3 1 2

PC5.evaluate own capacity to meet goals and objectives

3 1 2

PC6.determine personal development needs to perform role as per desired standards

3 1 2

PC7.develop a professional development plan to enhance professional capabilities

4 1 3

PC8.document a professional practice plan designed to support the achievement of goals

3 1 2

PC9.select and implement development opportunities to support continuous learning and maintain currency of professional practice

3 1 2

PC10.research developments and trends impacting on professional practice and integrate information into work performance

3 1 2

PC11.invite peers and others to observe, and provide feedback, on own performance and practices

3 1 2


PC12.use feedback from colleagues and clients to identify and introduce, improvements in work performance

3 1 2

PC13.perform tasks to the required workplace standard

5 2 3

PC14.complete duties accurately, systematically and within required timeframes

3 1 2

PC15.follow organisational policies 3 1 2

PC16.protect the rights of the client and organisation when delivering services

4 1 3

PC17.ensure services are delivered equally to all clients regardless of personal and cultural beliefs

3 1 2

PC18. operate within an agreed ethical code of practice

4 2 2

PC19. recognise potential ethical issues in the workplace and discuss with an appropriate person

4 2 2

PC20. recognise unethical conduct and report to an appropriate person

3 1 2

PC21.apply organisational guidelines and legal requirements on disclosure and confidentiality

3 1 2

PC22.identify and obtain clarity regarding organisational, team and own goals

3 1 2

PC23.prioritise tasks at work as per organisational, team and own goals

5 2 3

PC24.plan to meet team performance targets and standards

4 2 2

PC25.monitor own and team performance as per agreed plan

3 1 2

PC26.share all relevant information with stakeholders in agreed formats and as per agreed timelines

3 1 2

PC27.work collaboratively with colleagues through sharing information and ideas and working together on agreed outcomes

4 2 2

PC28.recognise, avoid and/or address any conflict of interest

3 1 2

PC29.use of conflict resolution and negotiation skills to identify critical points, issues, concerns and problems, identify options for changing behaviours

3 1 2

PC30.recognize and respond to inappropriate behaviour towards self or others in a professional manner and as per organisational policy

3 1 2

Total 100 36 64

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