P E R S O N A LP R O F I L E
A Registered Nurse in the
Philippines who shifted to
Freelancing and
Entrepreneurship. Worked at
a BPO Company for 6 years.
Currently managing my own
Cosmetics line. Extremely
motivated to constantly
develop my skills and grow
professionally. I am confident
in my ability to better serve
you as your dedicated Virtual
Assistant.
Dean's Lister Awardee
Bachelor of Science in Nursing
Manila Doctors College (Batch
2010)
E D U C A T I O N
SMDC Grass
Residences, Quezon
City, Philippines
+63977-016-0150
www.linkedin.com/in/amira-
dela-cruz
C O N T A C T
Soft Skills: Communication, Time Management,
Clinical Management, Office Management, Social
Media Management, Customer Service skill,
Leadership Skill
Hard Skills: Microsoft Office, Typing Skill (53wpm),
Data Entry, Scheduling, Google Suites, Basic Design
(Canva), Email Navigation (Gmail, Mailchimp), Social
Media Navigation (Facebook, Instagram, Twitter,
LinkedIn, Youtube, WordPress)
The ability to work under pressure and multi-task
The ability to follow instructions and deliver quality
results
S K I L L S
Affiliated Computer Services of the Philippines, Inc.
Maintained and organized numerous office files
Attend to inquiries about dental benefits and claims.
Data entry to company’s own Records Database.
MARCH 2011 – JULY 2012
POSITION: CUSTOMER CARE SPECIALIST – (AMERICAN DENTAL
INSURANCE ACCOUNT)
W O R K E X P E R I E N C E
AMIRA DELA CRUZG E N E R A L V I R T U A L A S S I S T A N T
EXL Service of the Philippines, Inc.
Evaluate the calls and emails received by the nurse
associates and grade them according to Quality
guidelines of the company.
Provide feedback and coach nurse associates
regarding their quality performance.
Review and evaluate Clinical information and
documentation of Providers and Members.
JULY 2012 – FEBRUARY 2017
POSITION: NURSE ASSOCIATE (AETNA INTERNATIONAL- APPROVAL
& CLINICAL CLAIMS REVIEWER)
PROMOTED TO: QUALITY MANAGEMENT CLINICIAN
Certified Freelancer (VA
Bootcamp PH)
Certified General Virtual
Assistant (Lejit Online Academy
for Freelancers Batch 4)
T R A I N I N G