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Modern Usability Tools & Techniques
Firecat Studio December 7, 2012
What Is Usability?
What Is Web Usability?
Usability Starting Points
Modern Usability Tools
The Usability Lab
Heuristic Evaluations
Paper Prototypes
Usability Tools We Like
• Silverback – Records user face and screen during tests. Mac laptop, uses built-in camera, records face and screens.
• Morae — Similar to Silverback, but not Mac-only • Optimal Workshop’s OptimalSort: Open or Closed Card Sorting • Optimal Workshop’s Treejack: Navigation tree testing “I’d find it
here” • Optimal Workshop’s Chalkmark: Click tests, produces Heatmaps • SurveyMonkey: Can embed low- or high-fidelity designs
(wireframes or comps) and ask questions • Usabilla – Similar to Optimal Workshop’s Chalkmark • Loop11 — Robust recorded testing with live or existing sites • 5SecondTest — Free and low-cost quick task-based tests. • Adobe Acrobat — Send your wireframes and comps and conduct
a “paper prototype” session remotely
Silverback and Morae
Captures user’s face and screens!
Optimal Workshop OptimalSort
Open or Closed Card Sorts
Documentation MUCH Easier!
Optimal Workshop Treejack
Test Navigation Structure & Labels
Optimal Workshop Chalkmark
Use Sketches, Wireframes, Comps or Screenshots
Reporting Results
• Keep it short • Top findings w/video highlights • Showstoppers/Criticality • Low-hanging fruit
RESOURCES: • Usability as a Conversation –
Greg Bell • Why Do Usability Problems go
Unfixed?– Steve Krug and Caroline Jarrett
Firecat Studio
Susan Price, CEO & Chief Strategist Firecat Studio LLC 918 Nolan #104 San Antonio, TX 78202 210.320.2391 studio 210.872.0445 mobile [email protected] http://firecatstudio.com Firecat Studio on Facebook @FirecatSue