Modular Communications ServerModular Communications Server NewPhone GmbH Zentralplatz 4 CH-5507...

Modular Communications Server

NewPhone GmbH

Zentralplatz 4

CH-5507 Mellingen

Switzerland

Phone +41 56 481 70 00

Fax +41 56 481 70 07

eMail [email protected]

Web www.newphone.ch

‹Nr.› - 21.07.2010Copyright (c) 2006-2010, NewPhone GmbH, All rights reserved

Sirio is ...

modular

interaktive

PC based

flexible

expandable


sirio

VoiceMail

Fax

Recorder

Voice

Designer

Alarm

Conference

Localizer

FlexVoice

HiPath ProCenter

API

Custom


Features

Up to 99'999 mailboxes

Over 400 hours recording capacity for voice messages*

TUI (Telephone User Interface) Internal and external access to the mailboxes via telephone call

WebUI (Web User Interface) Configuration and administration of the messages and the mailboxes via the web browser

Access protection via PIN (Personal Identification Number)

Calendar for each mailbox

1 standard profile with general welcome text and answering machine

9 individual user profiles

Alternative phone number (User Outcall)

Additional notification via phone call, SMS, pager message or eMail with the possibility of escalation

Announcement of date, time and caller number (if available) for each voice message

Message Waiting functionality on system phone set (LED) & eMail

Multilingual user interface (German, French, Italian, English)

Voice messages can be sent to any e-mail address as an attachment (Voice-to-eMail)

With the extra-LED functionality a new message can be indicated on different phone sets (e.g. team mailboxes)

Assignment of permissions to the VoiceMail users

Send fax using the WebUI (single or distributiuon lists)

Send SMS using the WebUI (single or distribution lists)

*) depends on the size of the hard disk

VoiceMail

VoiceMail


Administrator

VoiceMail


User Profiles

VoiceMail

Calendar


1 2 3

4

5 6

VoiceMail

Legend:

1. Play or open message

2. Delete message

3. Type of the message (voice or fax, an icon in color indicates a new message)

4. State of the document

yellow: the document is being prepared by the Fax Server

green: the document was sent successfully

red: the document could not be sent

5. Button to send SMS (with or without distribution list)

6. Button to send faxes (with or without distribution list)


Features

Routing of the received faxes according to the dialled number to an eMail account as a

PDF file

The faxes received and sent are displayed in the WebUI

Faxes are sent

- by uploading a PDF file using the WebUI to an single number or a predefined

distribution list

- by using the printer driver out of a Windows application

- by sending an eMail to the Sirio Server with the fax pages as an attachment

Fax

Fax Server


Send a Fax using the WebUI

1

3

2

Fax Server

Action:

1. Enter the receiver's fax number

2. Select PDF file via the "Select" button

3. Click "Upload" button

Copyright (c) 2006-2010, NewPhone GmbH, All rights reserved

1

Send a fax using the Sirio printer driver

Fax Server

Action::

1. Open the fax document to be faxed and select

“File” – “”Print”

‹Nr.› - 21.07.2010


Send a fax using the Sirio printer driver

3

Fax Server

Action:

1. Select the Sirio printer driver e.g. "SirioFax"

2. Enter the recipient's fax number

3. Confirm or abort the transmission

4. Confirmation of the successful tupload

The fax transmission's details are stored in the corresponding

Mailbox and /or in the eMail client as a status report

1

2

4

‹Nr.› - 21.07.2010


Sending a Fax using an eMail client

Fax Server

Action:

1. Open your eMail client

2. Enter the Sirio server as recipient of the eMail

3. Select the fax recipient's fax number out of your contact list

4. Attach the desired documents to be sent as a fax

5. Send the eMail

The fax transmission's details are stored in the corresponding

Mailbox and /or in the eMail client as a status report

‹Nr.› - 21.07.2010


Features *

Definition, which extensions should be recorded

The recordings are stored in VoiceMail boxes. It is possible to use different boxes for different

extensions.

Automatic start of the recording as soon as the connection is established.

Manual start by pressing a key on the telephone set (for IntelliGate: RedKey)

Listen the recordings in the VoiceMail administration (WebUI)

Listen the recordings like a VoiceMail user havin the features of the VoiceMail

Sort the recordinds for easy finding within the administration overview

Conversation Recorder

‹Nr.› - 21.07.2010

*) depends of the pbx's make and model



Settings

Legend:

1. Internal extension number (Agent), the calls of which are recorded

2. Mailbox where the recordings are stored

3. Automatic: The recording starts as soon as the agent is in a conversation

4. On Demand: The recording starts as sonn as the agent presses a RedKey

5. Value to store with the RedKey parameter as an identifier for the recorder

1 2 3 4 5

‹Nr.› - 21.07.2010



Recordings

1 2 3 4 5 6

Legend:

1. Mailbox, in which the recording was stored

2. Extension of the Agent, who initiated the recording

3. Calling number of the conversation participant

4. Date and time of the recording

5. Date and time when the recording was listened for the first time

6. Date and time when the recording will be deleted automatically

7. Sort ascending resp. descending

7

‹Nr.› - 21.07.2010


Features

Voice File Play - Play back a voice file

Voice File Record - Record a voice file

Voice List Play - Play back a pre defined sequence of voice files

Voice List Record - Record the sequence of voice files

Menu - Selection Menu with a voice prompt (keys 0 to 9, *, # and Time Out if no key was pressed)

Dial Number - Monitored call transfer with recognition of "answer", "busy", "no answer"

Language Selection - Switch from the currently active language of the voice files to an other

Mail In - Function to leave a message in a mailbox of the VoiceMail

Mail Out - Function to retrieve a message from a mailbox of the VoiceMail

Send SMS

Send eMail

Send Net Message

Loop - Loop counter to monitor how many times a specific call went through

Calendar - With this function the call flow can be directed automatically

Time Range - Compares the current time to a pre defined range

Time Delay - Waiting time before the next step in the IVR

Variable Set - Sets a variable for later use

Variable Compare - Compares a variable with an other one or a fixed value

Math Operation - Execution of mathematical operations

Auto Variable Set - Automatic setting of variables

VoiceDesigner

VoiceDesigner


Get DTMF - Records a sequence of dtmf signals and stores them into a variable

Send DTMF - Play back of dtmf signals to the line

Clear DTMF Buffer - Clears the dtmf buffer

Audit - Stores call information to a text file for a later analysis

Start Alarm - Starts an alarm predefined in the Alarm Server

SQL - Executes SQL requests in order to retrieve and store data from a database

HPPC - Integration of the HiPath ProCenter API

GoTo - Jumps to any module in the IVR

VoiceDesigner


Menu

Call

VoiceDesigner


Features

WebUI (Web User Interface) Configuration and administration via the web browser

Trigger Alarm via

- Potential-free contact (BUS-System or IP)

- ESPA 4.4.4 and ESPAPlus interface

- Telephone call (internal/external)

- WebUI

- TCP/IP

- eMail

- ManDown alarm

- RedKey, HotKey (IntelliGate)

- Localizing(IntelliGate, Aastra 5000, NeXspan)

- Emergency key (BusinessPhone)

Alarm output to max. 99'999 members

- Telephone set (Play back of the alarm text with the possibility to quit the alarm)

- Telephone conference

- SMS

- Pager (numeric, alphanumeric)

- Display message on system telephone set resp. DECT mobile phone with the possibility to quit the alarm

IntelliGate via ATAS

Aastra 5000, NeXspan via S0

OpenCom via CIB

Siemens HiPath via CSTA

BusinessPhone

MX-ONE

- Net-Message (Popup on a PC)

- eMail

- ESPA 4.4.4 interface (PSA)

- Relay (potential free)

Alarm

Alarm Server


Pooling of the members in groups and prioritization within the group

- Serial alarming

The members are notified successively. The alarm will stop in case the maximum number of positive quits is reached

- Parallel Alarming

Member with the same priority are alarmed simultaneously

Pooling of the member groups in alarm groups with prioritization within the group

Assignment of the alarm groups to the individual alarms

Members, member groups and alarms can be activated or deactivated:

- Automatically by the calendar functionality or

- manually by the WebUI, potential-free contact etc

Event log in the WebUI an as a text file

Evacuation of buildings

Alarm Server


Conference Start

Potential-free Contact

ESPA 4.4.4

RedKey (Ascotel IntelliGate)

Phone Call (internal/external)

WebUI, TCP/IP etc.

Internal oder external Mobile PhoneInternal DECT

Telephone Conference

Die telephone conference starts e.g. by a phone call, an alarm event or by via the WebUI

All conference participants are called

Once a participant answers, he hears a message and by pressing 1 he enters the conference

Conferencing

Alarm VoiceDesigner


Localizer

Localizing

Alarm for localizing of DECT devices are initiated by the SafeGuard alarms

(Terminal Alarm Events), a RedKey or a Hotline call

Configured accordingly the displays of the called extensions shows:

Free text

Extension number of the initiator

Location (measuring area) according to the result of the localizing

RedKey function name

Name of the alarm initiated

‹Nr.› - 21.07.2010


Sirio Localizer and IntelliGate with ATAS / ATASpro

Measuring Areas, Measuring Points

1

241

Action:

1. First define and enter the measuring areas in the WebUI.

2. Enter the extension number of the DECT device to use and click "Start".

3. An ATAS message appears on the DECT's display saying to proceed to the first

measuring area.

4. To store the measuring points within this area press the Fox key "Read".

To increase the precision of the localization in this area, store several measuring

points.

To finish the measuring in this area, press the key "Next". Now the name of the

next area to be measured appears on the display.

All areas are measured this way.


FlexVoice - Overview

Call Handling

Queuing Process

What happens with the caller while

waiting in the queue?

(e.g. Announcement of the waiting time or

position number in the queue)

Routing Process

•Transfer the call to a free agent

•What happens if there is no free agent

found during the predefined time?

Contact Center

HiPath ProCenter

FlexVoiceHiPath

ProCenter API


Voice Prompt Module for the HiPath ProCenter

Music-on-Hold

Voice prompts with possibility to set the play back in relation to the current time

Functionality:

Asynchronous Voice Prompt during music-on-hold

Several calls can be redirected to this prompt

Forced Prompts (Prompts which are played back before a caller is put in the queue and which are

played back without interruption)

Service Line for voice prompt recording

Heart Beat Functionality to monitor the system

WebUI (Web User Interface) Configuration and administration via the web browser

FlexVoice

FlexVoice


FlexVoice - Voice Prompts


FlexVoice - Music


HiPath ProCenter API

The HiPath ProCenter API is integrated in to the VoiceDesigner.

This function can not only be used to retrieve call information out of the ProCenter but also to

pass data into the ProCenter.

For example a caller gets a welcome text from the IVR and simultaneously he is queued into

the ProCenter.

The caller can exit the queue by pressing a key and go to a different call flow which gives

him the possibility to leave a message in a specific mailbox.

HiPath

ProCenter API


Sirio - Examples

Examples


Sirio and IntelliGate with ATAS / ATASpro

LAN

alarm trigger

•ESPA 4.4.4

•RS232

•Pot.-free

Contact (BUS)

•Pot.-free

Contact (IP)

•ESPA 4.4.4

•RS232

Ventilation

Emergeny Light

Access Ctrl.

Machinery

etc.

•ESPA 4.4.4

•RS232

•Call

•RedKey

•ManDown

•SafeGuard

•Localizer

•Call

•ATAS message

•Relay (IP)

•Call

•SMS

•eMail

•NET message

•PSA message

LAN

•num. Pager

•alphanum. Pager

V.24

V.24

alarm output

VoiceMail - IVR - AutoAttendant - Fax

a/b - S0


Sirio and HiPath 3000 with DECT-Messaging

LAN

•ESPA 4.4.4

•RS232

•Pot.-free

Contact (IP)

•ESPA 4.4.4

•RS232

Ventilation

Emergeny Light

Access Ctrl.

Machinery

etc.

•ESPA 4.4.4

•RS232

•Call

•Display message

•Relay (IP)

•Call

•SMS

•eMail

•NET message

•PSA message

LAN

•num. Pager

•alphanum. Pager


a/b

•Call

alarm output alarm trigger

CSTA

on HG1500

V.24

•Pot.-free

Contact (BUS)


Sirio und BusinessPhone with DECT Messaging

LAN

Alarm auslösen

•ESPA 4.4.4

•RS232

•Pot.-freie

Kontakte (BUS)

•Pot.-freie

Kontakte (IP)

•ESPA 4.4.4

•RS232

Lüftung

Notlicht

Zutritt

Maschinen

etc.

•ESPA 4.4.4

•RS232

•Anruf

•Lagealarm

•Emergency

•Anruf

•DECT-Meldung

•Relais (IP)

•Anruf

•SMS

•eMail

•NET-Meldung

•PSA-Meldung

LAN

•num. Pager

•alphanum. Pager

V.24

Alarm ausgeben


a/b

‹Nr.› - 21.07.2010

V.24


Sirio and Tyco Products

•Pot.-freie

Kontakte (IP)

Videoüberwachung

Lüftung

Notlicht

Zutritt

Maschinen, etc.

•ESPA 4.4.4

•RS232

•Anruf

•Text-Meldung

•Relais (IP)

•Anruf

•SMS

•eMail

•NET-Meldung

•Fax

•Video

•PSA-Meldung

LAN

•num. Pager

•alphanum. Pager

‹Nr.› - 21.07.2010

•EMA Zetadress

•BMA Expert

•Medicall

PBXAlarm ausgeben Alarm auslösen

•Pot.-freie

Kontakte (BUS)

LAN


Sirio and HiPath OpenScape on a HiPath 4000

Agents

with / without

Desktops

PSTN

LAN

CSTA

HiPath 4000

calls in sales queue: 13 calls in marketing queue: 7

Wall Board

Manager

a/b-Ports

OpenScape / ProCenterN

IC

NIC


Sirio and HiPath OpenScape on a HiPath 3000

PINX

LAN

calls in sales queue: 24 please hurry up

CSTA

Manager

Agents

with / without

Desktops

HiPath 3000

LAN

a/b-Ports

Wall Board

HG1500

OpenScape

NIC

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