FRIENDSHIPFRIENDSHIPAMBASSADORSAMBASSADORS

PROGRAMPROGRAM2005 2005

And BeyondAnd Beyond

What is an Ambassador?What is an Ambassador?

A diplomatic official of the highest rank A diplomatic official of the highest rank appointed and accredited as a appointed and accredited as a company’s representative.company’s representative.

An authorized messenger or An authorized messenger or representative. representative.

An unofficial or informal representative An unofficial or informal representative of a company or cause.of a company or cause.

What is a What is a Friendship Friendship Ambassador?Ambassador? Friendship Industries’ Employees have Friendship Industries’ Employees have

the opportunity and the responsibility to the opportunity and the responsibility to serve as our best ambassadors, serve as our best ambassadors, community representatives and community representatives and spokespersons. spokespersons.

Our Employees are our most precious Our Employees are our most precious and largest investment.and largest investment.

Friendship Employees are truly our Friendship Employees are truly our Mission and most valuable Resources.Mission and most valuable Resources.

What will we cover?What will we cover?

The History ofThe History of

AndAnd

Supporting Friendship:Supporting Friendship:

Where Have We Been? Where Have We Been?

And Where Are We Going?And Where Are We Going?

What will we cover?What will we cover?

Rehabilitation Services Rehabilitation Services (Employment & Training)(Employment & Training)

at Friendship:at Friendship:

Why Are We Here?Why Are We Here?

And What is Expected?And What is Expected?

What will we cover?What will we cover?

CommercialCommercialProducts & ServicesProducts & Services

at Friendship:at Friendship:

What Do We Do?What Do We Do?How Will We Get Where We How Will We Get Where We

Want to Go?Want to Go?

So, What’s In It For You?So, What’s In It For You?

Allows us all to create an Allows us all to create an environment that is conducive for: environment that is conducive for:

>> team-buildingteam-building>> company growthcompany growth>> personal developmentpersonal development>> good communicationsgood communications>> corporate stabilitycorporate stability

What’s In It For What’s In It For FriendshipFriendship??

You can help us convey the message of You can help us convey the message of “Friendship” both inside and outside “Friendship” both inside and outside the company, called “the company, called “Friend-raisingFriend-raising”.”.

As Friendship Employees, you are our As Friendship Employees, you are our best, most valuable asset and our best best, most valuable asset and our best prospecting and networking resource prospecting and networking resource in the Community.in the Community.

YOU are YOU are FriendshipFriendship!!

Who is in a better positionWho is in a better positionto help convey a positive message to help convey a positive message

than our Employees?than our Employees?

It is up to us to dispel the mythsIt is up to us to dispel the mythsand reinforce the realities of and reinforce the realities of

Friendship’s quality, Friendship’s quality, skills and abilities, skills and abilities,

not disabilities.not disabilities.

What will we learn?What will we learn?

What is our mission What is our mission statement statement

AND AND

what does it mean?what does it mean?

What will we learn?What will we learn? Are we a “sheltered workshop” or a Are we a “sheltered workshop” or a

“Work Center”?“Work Center”?

What is an Employee Services What is an Employee Services Organization (ESO)?Organization (ESO)?

Do we hire non-disabled people because Do we hire non-disabled people because our workload requires the need for extra our workload requires the need for extra hands and our mission is to provide an hands and our mission is to provide an integrated work environment?integrated work environment?

What will we learn?What will we learn?

What are the proper terms to use for What are the proper terms to use for the population we serve, for instance the population we serve, for instance “handicapped” or “disabled”? “handicapped” or “disabled”? And why? And why?

Do our Employees lack the skills and Do our Employees lack the skills and abilities to perform the work we do? abilities to perform the work we do? What is the answer?What is the answer?

What will we learn?What will we learn?

Are we a manufacturing facility Are we a manufacturing facility supplying quality services or supplying quality services or are we a facility providing are we a facility providing “busy work”?“busy work”?

What kind of training do we What kind of training do we provide?provide?

What will we learn?What will we learn?

What do we make here? What do we make here?

What do we do here?What do we do here?

What are Friendship’s strengths?What are Friendship’s strengths?

What will we learn?What will we learn?

Why should someone support Why should someone support Friendship either through Friendship either through donations, planned giving or donations, planned giving or work?work?

The Development Office The Development Office PresentationPresentation

Will explain our MissionWill explain our Mission

Focus on our growth and expansion Focus on our growth and expansion

Explain the fund-raising aspects and Explain the fund-raising aspects and needs of needs of FriendshipFriendship

Provide a Provide a “History of “History of FriendshipFriendship””

Focus on how and why there is a Focus on how and why there is a FriendshipFriendship IndustriesIndustries

The Rehabilitation DepartmentThe Rehabilitation Department(Employment & Training)(Employment & Training)

PresentationPresentation Focus on our Human ResourcesFocus on our Human Resources

Explain competitive employment, extended Explain competitive employment, extended employment and assessmentemployment and assessment

Will feature supported employment outcomes Will feature supported employment outcomes

Focus on where we see the company Focus on where we see the company progressing in the futureprogressing in the future

The Sales & Marketing/The Sales & Marketing/Customer Service Department Customer Service Department

PresentationPresentation

Focus on our commercial baseFocus on our commercial base

Focus on the marketable aspects of Focus on the marketable aspects of Friendship’s workFriendship’s work

Share what we see on Friendship’s horizonsShare what we see on Friendship’s horizons

How will this Program help How will this Program help FriendshipFriendship??

Will benefit our CARF Certification efforts Will benefit our CARF Certification efforts (Rehabilitation Accreditation Commission) (Rehabilitation Accreditation Commission) by striving to make Friendship Industries by striving to make Friendship Industries a better place for our clients with a better place for our clients with disabilities, raising the level of disabilities, raising the level of expectations set for them. expectations set for them.

Help clients be prepared for the Help clients be prepared for the competitive employment market, competitive employment market, increasing their chance for success.increasing their chance for success.

How will this Program help How will this Program help FriendshipFriendship??

Help each of us to fully utilize our Help each of us to fully utilize our strengths and expertise for the good strengths and expertise for the good of Friendship and our own Professional of Friendship and our own Professional Development. Development.

Urge us to work even harder toward Urge us to work even harder toward our goals as a Team Effort. our goals as a Team Effort.

Make us more aware of what other Make us more aware of what other staff members have to offer.staff members have to offer.

How will this Program help How will this Program help FriendshipFriendship??

Aid in interviewing and training of new Aid in interviewing and training of new Employees. Employees.

Help us to share knowledge or Help us to share knowledge or information vital to our growthinformation vital to our growth

““Knowledge is worthless if it is not Knowledge is worthless if it is not shared.shared. “ “

We are allWe are allFriendshipFriendship AmbassadorsAmbassadors……

““The greatest source of The greatest source of

competitive advantage is competitive advantage is

not really COST or QUALITY, not really COST or QUALITY,

but CREATIVITY.”but CREATIVITY.”