Date post: | 20-Jan-2015 |
Category: |
Technology |
Upload: | sahil-mahajan |
View: | 1,220 times |
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Communication is simply a two way process of exchanging
ideas, information or transmitting verbal and non-
verbal messages..
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Event XMessage
• Context• Affect
Noise
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Noise
Influence message quality, accuracy, clarityInclude age, gender, values, beliefs, culture,
experiences, needs
Influence message quality, accuracy, clarityInclude age, gender, values, beliefs, culture,
experiences, needs
ReceiverReceiverSenderSender
We communicate to…We communicate to… Get information Motivate Praise Get feedback Sell Greet Etc.
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EFFECTIVE COMMUNICATION
PRODUCTIVE RELATIONSHIP
Aristotle’s model
Shannon-Weaver’s model
Inferential model
Michael Polanyi's model of writtencommunication
the speaker the speech the audience
The person at the end of the communication process holds the
key to whether or not communication takes place.
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We communicate only when we want to communicate.
Words mean the same to both speaker and listener.
Communication is a one way street between the speaker and the listener.
The message we communicate is the message that the listener will receive.
EFFECTIVE COMMUNICATIO
N
Quicker Problem Solving
Stronger Decision Making
Steadier Work Flow
Improved Stakeholder response
Stronger Business Relationship
Clear Promotional Material
Increased Productivity
Internal-Operational
External Operational
Informal
Formal1.Is planned by the organization2.Flows in all directions3.Essential for business operations Informal1.Is planned by the organization2.Flows in all directions3.Develops positive human relationships Serial
Upward
Downward
Horizontal
Diagonal
Receiver Understanding
Receiver Response
Favorable Relationship
Organizational Goodwill
Perceptual and Language Differences Restrictive Environments Distractions Perceptive Tactics Information Overload Ineffective Listening Skills Receiver's Capability
Adopt an Audience-Centered approach
Foster an open communication climate
Commit to ethical communication
Create Lean and Efficient Messages