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allianz global aSSiSTance

(a.K.a. “aga”)

Travel inSurance ProducT

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our linK agenT linK To booK direcTly on THe

allianz WebSiTe:

The link below is for agents……..

http://www.allianztravelinsurance.com/AA/integration_start.aspx?accamnum=F203476&Start_Page=

products&referrer=emaillink

Remember to enter the Cruise.com ACCAM # (F203476) and the phone number is AGA – Allianz

Global Assistance – 1-877-748-7639

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Some of our agenTS moST freQuenTly aSKed QueSTionS:

AGA Travel Insurance FAQ:

1. Customer cancelled trip prior to any penalties being imposed by supplier what is the policy? Once the customer has new travel dates you can modify the existing policy with the new dates and

trip cost on AGA’s website as long as the modifications are made prior to the original travel dates.

If the customer does not have new travel dates the policy will stay “active” for 770 days from the

initial purchase date. The AGA policy will remain in their system after the original travel dates have

past. You would then need to contact an AGA agent and supply them with proof of cancellation of

the original trip and they would revise the policy with the new dates and cost of trip. Eventual trip

must have the client back home within 770 days of initial policy purchase. No exceptions to extend

beyond 770 days of coverage.

2. Is there Group Insurance? At this time Group insurance is not being offered. AGA is currently looking at their Group insurance

and deciding if they will be making changes or carrying group policies in the future so this was not

included in the initial contract.

3. Can we insure 3rd party non-refundable travel items with the cruise? Yes you can insure airline

tickets or other travel related items that the customer has purchased on their own. Customer needs

to insure of all their non-refundable trip costs (even those purchased outside of Cruise.com) as it is a

requirement of the existing medical conditions coverage.

4. Do customers need to purchase pre-existing coverage if they have a sick immediate relative not traveling? It is advised. AGA covers existing medical conditions of non-traveling family members as well as long as the traveler qualifies for the coverage.

5. Is the Classic product available for all States in the US? Washington State is the only exclusion .

AGA has alternative products: Voyage and Voyage Plus that are specifically for residents of

Washington State.

6. Can I sell AGA insurance to SJU customers? Yes it is ok to sell to US territories. (San Juan, St

Thomas, St Croix).

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7. Does the base plan cover weather? Yes, the product does cover for “certain” weather related conditions that may result in travel delay, missed connection, trip interruption or trip cancellation. The Certificate of Insurance explains how each applies.

8. Existing Medical Conditions: Do they have a time period to add insurance on the reservation?

Yes, the time requirement to purchase the plan is within 14 days from initial trip deposit.

9. Do Kids have to be in the same stateroom to get the free coverage? No, they do not have to be

in the same cabin but must be named on the same policy with parent or grandparent to be

considered for “free” coverage.

10. Can Canadians purchase insurance? AGA has a link for Canadian that will be provided to you after the presentation and this link is for Canadian residents to book themselves. You cannot book Canadians and cannot assist in booking travel insurance for those residing in Canada.

11. When does the Classic Plan need to be purchased by?

At the time of initial deposit to ensure availability of all coverages

Within 14 days of initial trip deposit (in order to be eligible for existing medical conditions coverage, supplier financial default protection, legal separation/divorce. Classic with Required to Work product is only available for purchase within 14 days of initial trip deposit. (Other terms, conditions and exclusions may apply.)

Classic base plan, Classic with Trip+ and Basic plan can be purchased all the way up to the day before departure if desired. Exclusions will apply.

12. When does the Basic Plan need to be purchased by?

At the time of initial deposit to ensure availability of all coverages

Within 14 days of initial trip deposit (in order to be eligible for existing medical conditions coverage). Other terms, conditions and exclusions may apply.)

Insurance can be purchased up to the day prior to departure but exclusions will apply

13. If cruise agent sends customer to link on cruise.com and the customer purchases insurance will the agent get the credit for the insurance booking? Yes, Cruise.com will receive credit for sales completed through the link.

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14. If I have 4 passengers are on one invoice and all traveling from different states can I put them on the same policy? No, individual policies must be made for each passenger residing in a different State.

15. Can different policies be bought for each passenger on the invoice? Yes, if a husband and wife want to purchase different policies they can, you would just need separate policies created. (For example the mother is an executive and always gets pulled away for work, she can buy the "required to work" plan while the husband knows that even if his wife can’t go he will still cruise with the kids...the husband and kids can be on one policy and wife on another DIFFERENT POLICY). The policies should be purchased via AGA website so you can manually enter the names on each policy request.

QuicK TiPS:

A few more tips that we need to keep in mind. You all notate your invoices to advise clients about

insurance. You may use the following examples that were approved by AGA.

If a customer purchase insurance, you need to include in your Comments to Clients:

1) “Thank you for getting your Travel Protection with Allianz Global Assistance. You may receive your policy directly from them via e-mail”.

If a client decline insurance, you may include the following comment:

2) “We highly (AGA doesn’t want us to use the word highly or strongly) recommend Travel Protection with Allianz Global Assistance. Please protect your vacation and contact us directly to add insurance to your cruise”.

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We cannoT booK canadianS, buT THey can booK THemSelveS .

informaTion on canadianS WanTing To booK allianz Travel

inSurance:

As a courtesy to our Canadian resident customers, you can refer these customers to the Allianz Canadian

office at 1-866-520-8823 for travel insurance. A suggested script for speaking with your Canadian

resident customers should be:

“ Due to nationwide changes in travel insurance regulations, Cruise.com does not currently offer our

Allianz travel insurance products to Canadian residents. In the near future we will be offering the ability

for our Canadian residents to purchase the insurance. In the meantime, as a courtesy, we are happy to

offer you the opportunity to directly call the US Allianz travel insurance partner in Canada at 1-866-520-

8823 and they can assist you in purchasing a travel insurance policy that will meet your needs.”

If you have a customer that resides part time in the US and part time in Canada, you can still provide our

Classic Plan You will have to process this manually and not through ABE. Keep the link that AGA sent

us and process the policy there, enter the client’s US address and enter the policy manually into our

system; however, if you have a customer that resides in Canada all the time and is taking a vacation, you

can offer the Allianz Canadian Office as a courtesy.

Client needs to call directly and purchase their policy there, you don’t get involved in this process and we

will not build a segment in our system because we will not get credit for it, we will only do it as a courtesy

because we want all our clients to be protected during their vacation.

You need to notate the record that you provided this information to the customer.

HoW To do a QuoTe on allianz global aSSiSTance WebSiTe

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All Cruise.com agents to be REGISTERED on the Allianz website.

Please go to: http://www.allianztravelinsurance.com/AA/Users/myACCESSLogin.aspx

You will need your ACCAM number to register: F203476

Click on “create a new account”

It will ask you for your Travel Agency Code (please enter our IATA 10548775)

Once registered, click on “Already Registered?” and Log In

Once logged in, it will bring you to a screen where it will ask you “Today I would like to”

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Click on the arrow next to “Purchase a Policy” and a sub menu will appear

Use the drop down menu and choose the type of plan you’d like

Click on “Get A Quote”

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Once you click on “Get A Quote” it brings up a screen where you will enter the departing

and returning dates of the cruise

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Enter the trip cost

Select the State of residency (remember if clients are from different states you must do

separate policies)

On the right hand side of the screen it shows you the type of plan you selected and all

the benefits/coverages

Click on Continue (red button on bottom right)

Now you have a quote in the Allianz system

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You have the choice to “buy it now” or save the quote by name (I suggest

saving it by Invoice #)

You can also email the quote to a client or save it to reference later on

Any further questions or need extra help, please call Allianz Global Assistance – 1-877-748-7639