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MODULE 2MODULE 2
On –site Activities in MCI
OPERATIONS MANAGEMENT
INCIDENT MANAGEMENT SYSTEM (IMS)ICP - EOC - ECC
MODULE 2MODULE 2Learning Objectives
By the end of this module, the participant should be able to:
1.Describe the incident management system and its main components
2. Discuss the various types of command structures: Incident Command Post; Emergency Operations Centre; Emergency Coordination Centre
3. Discuss the roles of the managers of the health sector in developing incident command system by integrating health component into the overall organizational structure
MODULE 2MODULE 2 Q&A 3 minutes brain storming………………….
In your own understanding, what is an Incident Management System (IMS)?
In your country, what are the main issues and the recurrent problems in managing emergencies and disasters taking into account command, control and coordination?
MODULE 2MODULE 2Management of incidents and mass casualty
situations –historical reasons for failure
• No identifiable leader or incident manager • No basic organizational structure for chain of
command and span of control • No common terminology • No unified communications system • No system for allocating resources • Lack of integration, due to competition • Lack or loss of resources, due to failures in planning
and lack of resource allocation• Lack of planning, due to absence of commitment• failures in risk and crisis communications
MODULE 2MODULE 2 What is Incident Management System (IMS)?
INCIDENT MANAGEMENT SYSTEM
Is a standardized, all hazards incident management concept It can be composed of several levels
• ICP Incident Command Post• EOC Emergency Operations Centre• ECC Emergency Coordinating Centre
Allows its users to adopt an integrated organization structure to match the complexities and demands of single or multiple incidents without hindered by jurisdictional boundaries
MODULE 2MODULE 2
6
Core Principles
Emergency Response Management Systems
• Based on an all-hazards approach
• Modular, scalable or adaptable organization
• Support for joint engagement of multiple institutions /
organizations in management decisions
• Clear lines of accountability and authority
• Clearly defined roles and responsibilities, consistent with
normal roles and supported by training
MODULE 2MODULE 2 Incident Management System
Core Components of the System
• Common terminology
• integrated communications
• modular organization
• unified command structure
• manageable span of control
• consolidated incident action plans
• comprehensive resource management
• pre-designated incident facilities
MODULE 2MODULE 2Incident Management System
• Several models• They all have strengths and weaknesses• Each country has to adopt the system that fits the
best into its actual context• What could be the advantages for institutions to
participate in an IMS? (list 3 advantages)
MODULE 2MODULE 2Incident Management System
• The essence of the system 5 functions (in many countries)
1. Incident management (manager who coordinates)2. Operations3. Planning4. Logistics5. Administration and finance
MODULE 2MODULE 2 Incident Management System
ManagementSafetyLiason
Public Information
Operations Planning Logistics Finance & Accounting
Accomplish goals and objectives
Develop goals and objectives
Support management and
operations
MODULE 2MODULE 2Unified Command in large scale disasters
Div.C
EarthquakeIncident
Unified command
A B C
Objectives and StrategyIncident Action Plan
OperationsSection Chief
Div.A Div.B
A
B
C
MODULE 2MODULE 2 Incident Management Process
Incident goals & objectives
Disseminate information
Evaluate strategies & tactics
Revise objectives & strategies
ImplementAction plans
MODULE 2MODULE 2
PoliceFire - RescueMedicalVolunteers
Medical TeamTriageLife savingStabilization
EMSDispatchingMEC
Triage
Emergency Dept
Treatment
OPD
Information
Mass Casualty Management
A multi-sectoral organization
Site: ICPEOC - local or
provincial
ECC – national or provincialSectors AMP MEC Hospitals
MODULE 2MODULE 2 Levels of Command
hospital
Non hospital services providers
hospitalhospital
Local authority
Local authority
Province Province
National
Network
1
2
3
5
ICP
EOC
ECC4
MODULE 2MODULE 2 Incident Command Post (ICP)
• Site
• tactical resources directly applied to address emergency problems
• responders may come from one agency, or many agencies
• the on-site response is directed by one agency by jurisdiction or agreement
• operates from an ad-hoc site command post
• utilizes standard functions
MODULE 2MODULE 2 Incident Action Plan (IAP)
In every incident we must develop Incident Action Plan (s) (IAP) that:
» Specifies the incident operations objectives
» States the activities to be completed » Covers a specified timeframe» Importance of incident management
process (application of the management system)
MODULE 2MODULE 2
17
EOCits roles is to:
1. Support site (ICP): logistical support and policy direction to site-level
2. Use standard functions - Protect response personnel and resources
3. Mobilize extra resources and coordinate
4. Minimize loss of life, disability and suffering
5. Protect public health
6. Protect civil infrastructure, environmental and economic assets, including property
7. Reduce economic losses
MODULE 2MODULE 2
18
EOCpreparedness plan
• purpose of the plan • concept of operations, management structure, roles of
personnel and how the components work together• Activation procedures and levels, and who has
authority • Escalation and de-escalation plan • Call-out list and notification procedures• Procedures and SOPs (resources mobilization and
allocation, etc.)• Communications• Information management
MODULE 2MODULE 2
19
EOCchecklists
• Checklists of the roles and responsibilities of EOC functions
• Checklists of standard operating procedures • floor plan, with inventory and locations of equipment
and supplies• Electronic information management processes
(including a layout plan of phone, fax, data lines, cables, switches and outlets)
• Communication resources and procedures, especially mobile phones and radios
• Public information and warning processes
MODULE 2MODULE 2
20
Role of Health Sector in IMS• To contribute to protect response personnel and
resources
• To contribute to minimize loss of life, disability and suffering
• To protect public health (including environmental health)
• To contribute to protect civil infrastructure (hospitals)
• To contribute to reduce economic losses
MODULE 2MODULE 2
Group work
MODULE 2MODULE 2
What is the situation in your country ?• Clear cut and identifiable leader or incident manager ?• Basic organizational structure for chain of command
and span of control ?• Common terminology ?• Unified communications system ?• System for allocating resources ?• Efficient integration of resources (no competition ?)• Lack or loss of resources, due to failures in planning ?• Lack of planning, due to absence of commitment ?• Lack of risk and crisis communications ?
MODULE 2MODULE 2
Greetings!
MODULE 2MODULE 2
Reserve slides for commenting if necessary at country level the
various functions
MODULE 2MODULE 2Incident Management System
The essence of the system 5 functions : Incident manager who coordinates
Responsible and accountable Directly responsible for all sectors not delegated In disaster the head of the government emergency
management agency may be the equivalent of an incident manager
MODULE 2MODULE 2Incident Management System
• The essence of the system 5 functions : Operations
The tactics and or tasks needed to accomplish assigned objectives
In the disaster arena operations functions would include • fire and rescue• law enforcement• public works• mass feeding and sheltering• public health, and emergency medical care
MODULE 2MODULE 2Incident Management System
• The essence of the system 5 functions : Logistics
Support all elements in the IMS such as equipment, supplies, communications, food and water, and facilities. In disaster outbreak, logistics function may include several provinces
MODULE 2MODULE 2Incident Management System
• The essence of the system 5 functions : Communications and Information
In the IMS the Communications Unit is often assigned to the Logistics section
Coordination with government and local agencies Supply ordering, track equipment Prepare relationship with media and public
MODULE 2MODULE 2Incident Management System
• The essence of the system 5 functions : the planning sections
Tracking of all resources Reconnaissance and surveillance Daily briefings documents
MODULE 2MODULE 2Incident Management System
• The essence of the system 5 functions : Administration and Finance
personnel records, payroll and finances Costs data and cost estimates All financial issues with suppliers and vendors