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ITES INDUSTRY ANALYSIS
(INFORMATION TECNOLOGY ENABLE SERVIES)
PRESENTATION
BY
B.MOHAN
ROLLNO :07K01E0005
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DEFINATION OF ITES
ITES are the business process which are enable by IT. This business process is a part of the outsourcing industry.
It is dependent on information technology , hence it is also
referred to as information technology enabled services or ITES. Call centres, Knowledge process outsourcing ,Medical transcriptions, Recruitment process outsourcing,Financial process, marketing and legal process outsourcing are some of the subsets of business process
outsourcing.Business missions demands more capablesystems and greater automation from IT
http://en.wikipedia.org/wiki/Outsourcinghttp://en.wikipedia.org/wiki/Information_technologyhttp://en.wikipedia.org/wiki/Knowledge_process_outsourcinghttp://en.wikipedia.org/wiki/Knowledge_process_outsourcinghttp://en.wikipedia.org/wiki/Information_technologyhttp://en.wikipedia.org/wiki/Outsourcing8/14/2019 Mohan Das Mba[1]
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BPO: Business process outsourcing
Business process outsourcing (BPO) is anorganization entering into a contract withanother organization to operate & manageone or more of its Business Processes.
Call centre ?
A call center is a centralized office used for the purpose of receiving and transmitting alarge volume of requests by telephone .
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BPO: Industry size Revenue Percentage of share
Percentage of offshore share
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BPO increasing the flexibility of
organizations Fee-for-service Focus on its core
competence Increasing thespeed of BusinessProcesses
Finally, achievesthe organizationallife cycle
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Challenges Although the above-
mentioned arguments favor the view that BPO increasesthe flexibility of organizations, managementneeds to be careful with theimplementation of it.
Some tends to change their attitudes, personalities andcharacter on how the waythey talk to other clients.Although BPO has manypotential advantages thereare a few stumbling blocks,which could counter theseadvantages.
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Problems?
Among problems, which arise in practice are:
A failure to meet service levels, unclear contractual issues,
changing requirements and unforeseen charges. WhenBPO does not work out as planned the company might wellexperience the way in which BPO makes a company verydependent on a vendor and therefore very inflexible.
Consequently, these challenges need to be consideredbefore a company decides to engage in business processoutsourcing.
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Threats?
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Different Types of ServicesBeing Offered By
BPO's:
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BPO services
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Contd.Contd.
Customer Support Services
Technical Support Services
Telemarketing Services
Employee IT Help-desk Services
Insurance Processing
Customer Support ServicesTechnical Support ServicesTelemarketing ServicesEmployee IT Help-desk ServicesInsurance ProcessingData Entry Services / DataProcessing ServicesData Conversion ServicesBook Keeping and AccountingServicesForm Processing Services:Internet / Online / Web Research:
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ITES SERVIES
Telemarketing Services
Technical Support ServicesCustomer Support Services
Employee IT Help-desk ServicesInsurance Processing
Data Entry Services / Data Processing
Data Conversion Services
Data Conversion Services
Form Processing Services
Internet / Online / Web Research:
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PLANING + EXECUTION + ACTION = Results
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Employee Benefits Provided by BPOCompanies
Employees growth chart
Service Service Service Service Service Service
BPM
Indirect employees Fund
Provident Fund Medical Insurance bonus
Solution Governance
IT Asset Governance
Service Governance
E m
pl o
y e eB
en
ef i t s
Subsidized Food & Transportation
Job satisfaction Over seas training Promotions
Recreation Cafeteria ATM Facilities
Performance based Incentives Cell Phones & Laptops
Company Accommodation
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Why people prefer to join ITeS
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many reasons , for joining ITes
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Top 15 BPO companies in India WNS Group Wipro Spectramind
Daksh e-Services Convergys HCL Technologies Zenta Technologies ICICI Onesource Mphasis BPO
Services
EXL ServicesTracmail GroupGTL Ltd.
vCustomer Hinduja TMT ltd.24/7 Customer SutherlandCat TechnologiesComat Technologies
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The Top Rankes
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Outsourcing BPO - The
Benefits This is the crux of the pro-outsourcing
argument. Outsourcing BPO Services to
India offers benefits not only in terms of cost reduction, but also in terms of increased productivity and quality.Companies along with their customers
benefit since they can access some of thebest talent and expertise in the industry atlower rates.
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Outsourcing BPO Services to
Outsource to India
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