LISTENINGIt is a physical process that we are listening

through our ears.

DIFFERENCES BETWEEN LISTENING AND HEARING

LISTENING HEARING

IT IS AN ACT OF PROCESS IT IS A PASSIVE PROCESS

IT IS AN VOLUNTARY ACT. IT IS AN INVOLUNTARY ACT.

LISTENING NEEDS CONCENTRATION.

HEARING NEEDS NO CONCENTRATION.

LISTENING NEEDS ENCONSEOUS EFFORTS.

HEARING NEEDS NO ENCONSEOUS EFFORTS.

TYPES OF LISTENING

NON-LISTENING MARGINAL LISTENING ATTENTIVE LISTENING CRITICAL LISTENING APPRICIATIVE LISTENING

STRATEGIES FOR EFFECTIVE LISTENING

BE ALERT BE PHYSICALLY FIT EAT SMART BE COMFORTABLE CONCENTRATIVE BE PREPAIRED MAKE NOTES ASK QUESTIONS

LISTENING TECHNIQUES

FOCUSING RESPONDING CLARIFYING REFLECTING FEEDBACK

BARRIERS TO LISTENING FOCUSING ON PERSONAL

AGENDA HEARING EMOTIONAL

NOISE CRITICIZING THE SPEAKER HEARING EXTERNAL NOISE PHYSICAL DIFFICULTIES DISINTEREST IN MATERIAL

WAYS TO REMOVE BARRIERS BE SENSETIVE SHOW RESPECT DON’T LET YOUR MIND WANDER LISTEN PATIENTLY DON’T LOOSE TEMPER REMOVE DISTRACTIONS TAKE NOTES DON’T PRE JUDGE