Texas Hotel & Lodging Association’s 72 nd Annual Short Course Conrad Hilton College of Hotel & Restaurant Management, University of Houston 4800 Calhoun Road, Houston, TX 77204 January 9 – 13, 2017 2017 Short Course Chairman Dean Dennis Reynolds, University of Houston Conrad N. Hilton College of Hotel & Restaurant Management Agenda MONDAY, JANUARY 9, 2017 9:00 am – 10:30 am Conrad Hilton Lobby S202 Continental Breakfast 9:30 am – 10:30 am Conrad Hilton Lobby S202 Registration 10:30 am – 11:00 am Shamrock Ballroom 261 Sessions Welcome and Introductions 2017 Short Course Chairman, TBD Dr. Dennis Reynolds, Dean, Conrad N. Hilton College of HRM, Houston Stephanie Haynes, President, Hotel & Lodging Association of Greater Houston Fernando Cuellar, GM, Hilton University of Houston 11:00 am – 12:30 pm Shamrock Ballroom 261 General Rock Star Employees: How to Hire Them & How to Be One Mel Kleiman, President, Humetrics, Inc., Houston 12:30 pm – 1:45 pm Conrad Hilton Ballroom S202 Lunch 1 : 4 5 p m – 3 : 1 5 p m Waldorf Astoria 210 Using Your Senses Tasting in the Dark – Joint Session with Advanced Short Course Henry Wedler, Francis Ford Coppola Winery 3 : 1 5 p m – 3 : 3 0 p m Conrad Hilton Lobby S202 Break 3 : 3 0 p m – 5 : 0 0 p m Shamrock Ballroom 261 Stand by Your Brand, Putting the WOW Back in Service! Karen McCullough, Karen McCullough & Co., Houston 5:30pm Downtown Aquarium, 410 Bagby St., Houston, 713.223.3474, (5.7 miles, 11 minutes away). Your name tag will get you a free wrist band, good for entrance Informal Group Activity to all exhibits and rides. Everyone is on their own for dinner or other expenses. This is a great attraction. Don’t miss it!!!
Transcript
Texas Hotel & Lodging Association’s 72nd Annual Short CourseConrad Hilton College of Hotel & Restaurant Management, University of Houston
2017 Short Course ChairmanDean Dennis Reynolds, University of Houston
Conrad N. Hilton College of Hotel & Restaurant Management
Agenda
MONDAY, JANUARY 9, 2017
9:00 am – 10:30 am
Conrad Hilton Lobby S202 Continental Breakfast
9:30 am – 10:30 am
Conrad Hilton Lobby S202 Registration
10:30 am – 11:00 am
Shamrock Ballroom 261
Sess
ion
s
Welcome and Introductions
2017 Short Course Chairman, TBD
Dr. Dennis Reynolds, Dean, Conrad N. Hilton College of HRM, Houston
Stephanie Haynes, President, Hotel & Lodging Association of Greater Houston
Fernando Cuellar, GM, Hilton University of Houston
11:00 am – 12:30 pm
Shamrock Ballroom 261 Ge
ne
ral
Rock Star Employees: How to Hire Them & How to Be One
Mel Kleiman, President, Humetrics, Inc., Houston
12:30 pm – 1:45 pm
Conrad Hilton Ballroom S202 Lunch
1: 45 p m – 3 : 15 p m
Waldorf Astoria 210
Using Your Senses Tasting in the Dark – Joint Session with Advanced Short Course
Henry Wedler, Francis Ford Coppola Winery
3: 15 p m – 3 : 30 p m
Conrad Hilton Lobby S202 Break
3: 30 p m – 5 : 00 p m
Shamrock Ballroom 261
Stand by Your Brand, Putting the WOW Back in Service!
Karen McCullough, Karen McCullough & Co., Houston
5:30pm Downtown Aquarium, 410 Bagby St., Houston, 713.223.3474, (5.7 miles, 11 minutes away). Your name tag will get you a free wrist band, good for entrance
Informal Group Activity to all exhibits and rides. Everyone is on their own for dinner or other expenses. This is a great attraction. Don’t miss it!!!
TUESDAY, JANUARY 10, 2017
7:45am – 8:00am
Conrad Hilton Lobby S202 Continental Breakfast
8:00 am – 8:50 am
Conrad Hilton Ballroom S202 Team Building
9:00 am – 10:30 am
Shamrock Ballroom 261
Gen
eral
Sess
ion
Accounting 101
Agnes DeFranco, Professor & Distinguished Chair, University of Houston/ Conrad N. Hilton College of HRM, Houston
10:30 am – 10:45 am
Conrad Hilton Lobby S202 Break
10:45 am – 12:15 pm Customer Service Food & Beverage Housekeeping &
Positive Leadership for Positive Performance Dr. Stephen Barth, Professor, U of H / Conrad N. Hilton College of HRM, Houston
4:30 pm – 5:30 pm
Shamrock Ballroom 261
Gen
eral
Sess
ion
So…Where Do We Go From Here?
Dr. Stephen Barth, Professor/Attorney, Conrad N. Hilton College of HRM, Houston
FRIDAY, JANUARY 13, 2017
7:15 am – 7:30 am
Conrad Hilton Lobby S202 Continental Breakfast
7:30 am – 8:00 am
Conrad Hilton Lobby S202 Short Course Q & A
8:15 am – 9 :45 am
Shamrock Ballroom 261
Gen
eral
Sess
ion The Secrets to Success in Hospitality Sales & Marketing!!
Cindy Novotny, Master Connection Associates, Rancho Santa Margarita, CA
10:00 am – 10:45 am
Shamrock Ballroom 261 FINAL TEST
11:30 am – 2:00 pm
Conrad Hilton Ballroom S202
Graduation Lunch
- -
By special invitation to Short Course attendees on Tuesday, January 12, your name tag will get you a free wrist band, good for entrance
to all exhibits and rides. Everyone is on their own for dinner and other expenses ($7 parking fee). This is truly a great attraction. Don’t
miss it!!!
Louisiana Swamp Rainforest Tour the marsh and Explore the lush environ-bayous of the Gulf Coast ment of the world's tropical in our Louisiana Swamp. rainforests and life inside
Shipwreck Step inside the sunken hull of a 17th century Spanish galleon in our Shipwreck and look out at the beauti-
ful diversity of species the ocean world has to offer.
Sunken Temple Gulf of Mexico Ancient legends of "El Dora- Sink to the bottom of the neighboring do" are revealed when arriv- sea and catch glimpses of offshore ing in our Sunken Temple. rig divers in our own Gulf of Mexico.
White Tigers of the Maharaja's Temple
Experience the excitement of Stingray Reef, where you can touch and feed live stingrays.
Games
In the late 1940s, in the jungles of Rewa in central India, rumors spread of an unusual animal. These
were the first documented sightings of a white tiger.
Stingray Reef - Now Open!
Take a chance and dive in to fun with any
of our carnival-style games. Where else can
you win a pink shark
with leopard spots?!
Contact Information 410 Bagby St @ Memorial Dr.
Houston, TX 77002 713 223 FISH (3474) Main Line
Fun Rides Kids of all ages will enjoy a variety of amusement rides at
the Downtown Aquarium.
Rice Village Rice Village is a shopping district in Houston, Texas. Rice Village is a collection of shops, restaurants and pubs, situated about a half-mile west of the center of Rice University's 300-acre (1.2 km2) campus. The core "Rice Village" extends over 10 city blocks, defined by University Boulevard, Kirby Drive, Rice Boulevard, and Morningside Drive, though spillover has expanded the retail area to a total of 16 blocks, including northward extensions along Kirby and into the present mixed-use blocks between Morningside and Greenbriar.
History Rice Village has been one of Houston's oldest shopping destinations since the 1930s. It is an unplanned, high density hodge-podge of old and new retail store. The first minutes of the 1994 film The Chase were filmed in the Rice Village.
Shopping From its origins in the 1930s an ad hoc cluster of retail stores, the Rice Village has grown to become one of Houston's more interesting and variable shopping destinations. Host to over 300 shops in a 16-block area, Rice Village has something for everyone and is known for its multitudes of small and eclectic shops and boutiques. Recent expansion in the area has also brought in high-end clothing stores and the nation-wide retail venues. As Village retail became denser in the 1990s, limited parking finally led to the closure of Rice Food Market, the last surviving Rice Village grocery store.
Food The Village is host to dozens of restaurants. Along with traditional North American eateries there are restaurants specializing in food from all over the world. As of 2012, Rice Village has French, Japanese, Chinese, Italian, Turkish, Mexican, Spanish, Mediterranean, Vietnamese, Indian, and Thai restaurants as well as sandwich shops, delicatessens, and specialty food and beverage stores.
North
South
Directions from University of Houston: Take University Oaks Blvd south and turn right headed west on N MacGregor Way for 3.2 miles. Turn right onto Cambridge St (0.6 miles) passing Houston Zoo. Turn left onto Fannin St (0.3 miles) then take 1st right onto John Freeman Blvd (374ft). Turn left onto Main St (0.1 mile) then turn right onto University Blvd. Drive 1 mile passing Rice University and Rice Village will be on the right.
These highly rated restaurants are conveniently located near the University of Houston.
Antojitos Salvadorenos (1.9 miles from UH) Category: Latin American 1011 Telephone Rd Houston, TX 77023 Neighborhood: Eastwood 713.924.6995
Frenchy's Chicken (2.1 miles from UH) Categories: Southern, Cajun/Creole 3919 Scott St Houston, TX 77004 Neighborhood: MacGregor 713.748-2233
Huynh (3.5 miles from UH) Categories: Vietnamese, Pho 912 Saint Emanuel Street Houston, TX 77003 Neighborhood: Downtown, EaDo 713.224.8964 huynhrestauranthouston.com
Kanomwan (1.8 miles from UH) Category: Thai 736 1/2 Telephone Rd Houston, TX 77023 Neighborhood: Eastwood 713.923.4230
Luigi's Pizzeria (3.1 miles for UH) Categories: Pizza, Italian 3700 Almeda Rd Houston, TX 77004 Neighborhood: Midtown 281.793.3333
Mandola's Deli (2.2 miles from UH) Categories: Delis, Italian 4105 Leeland St Houston, TX 77023 Neighborhoods: EaDo, Eastwood 713.223.5186
Original Timmy Chan Restaurant (2.3 miles from UH) Category: Chinese 5926 Calhoun Rd Houston, TX 77004 Neighborhood: MacGregor 713.842.1558
Reggae Hut (3.6 miles from UH) Category: Caribbean 4814 Almeda Rd Houston, TX 77004 Neighborhood: Museum District 713.520.7171 www.reggaehutcafe.com
Taco Keto (2 miles from UH) Categories: Mexican, Food Stands 1401 Cullen Blvd Houston, TX 77023 Neighborhood: EaDo, Eastwood 713.224.1898
