Date post: | 16-Apr-2017 |
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Expanding SCOM’s Capabilities to Comprehensively Manage Performance for Citrix XenApp/XenDesktop/XenMobile with eG Universal Management Pack for SCOM
Monitor & Manage Citrix Application Performance using Microsoft SCOM
© eG Innovations, Inc | www.eginnovations.com
Moderator
Christine AckleyDirector of Marketing OperationseG [email protected]
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Logistics Please submit your questions at any time during the
webinar using the questions panel on the GoToWebinar client.
This webinar is being recorded. You will receive a link to the recording in a few days.
A copy of this presentation is posted on Slideshare:http://www.slideshare.net/eginnovations/
© eG Innovations, Inc | www.eginnovations.com
Audience Poll• What are your biggest challenges while using
Microsoft SCOM?
– Lack of visibility into Non-Microsoft systems
– Multiple Management packs without integration makes it
complicated to troubleshoot
– Slow and Complex Problem diagnosis
– Lack of Analytics
– No visibility into virtualization
© eG Innovations, Inc | www.eginnovations.com
Today’s Presenter
Bala VaidhinathanCTOeG [email protected]
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Agenda• Citrix Performance Management
• Microsoft SCOM Limitations with Citrix
• The eG Universal Management Pack for SCOM
• Citrix Performance Management using SCOM & eG - Live
Demonstration
• Comparison of Citrix Managements packs available for
SCOM
• Q&A
Citrix Performance Management
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© eG Innovations, Inc | www.eginnovations.com
Citrix User View
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Network IIS Web onESX
Active Directory SQL
Citrix XenApp onVMware ESXCitrix ZDC on
VMware ESX
MS Terminal, CitrixLicense Server
Profile Server
EnterpriseApps (Exchange, SAP, Dynamics, …)
vCenterOracle
Client
The IT Administrator’s View
SANSwitch
What is the root cause of the service problem?Network? VMware? AD? SQL? Storage? Citrix?
“My application is slow!”
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Great User Experience Pro-active issue resolution End to End Visibility Single unified View with Correlation
What Matters in a Citrix Environment?
SCOM and Citrix
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Management Packs for SCOM• SCOM is good for monitoring Microsoft applications, but DOES
NOT provide deep visibility into non-Microsoft servers/ applications (Citrix, SAP, VMware, Oracle, custom apps, etc.)
• Organizations use Management Packs (MP) from third-party monitoring tools to extend SCOM’s monitoring functionality to non-Microsoft servers / applications.
Microsoft Apps Citrix SAP VMware
Operations Manager
Citrix MP SAP MP VMware MP
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Challenges When Using Multiple MPsNon-Microsoft
Platforms
SAP Systems
Virtual Platforms
Citrix
Java App Servers
SCOMManagement Server
Operations Console
ActiveDirectory
SharePoint SQL ServerWindowsHyper-V
Exchange Server
Microsoft Platforms
SAP Connector (Vendor A)
WebSphere Management Pack
(Vendor B)
Citrix Management Pack (Vendor X)
VMware Management Pack
(Vendor Y)
Siebel Management Pack (Vendor Z)
JBoss Management Pack (Vendor C)
Remote Data Collection
Agentless
via Vendor’s Agent
via Vendor’s Agent
Agentless
Microsoft Management Packs
Agentless
Proxy SCOM Agent
SCOM SDK
SCOM Agent
Proxy SCOM Agent × Multi-pack approach adds cost & complexity
× Fragmented view of environment
× Slow & manual diagnosis
CHALLENGES
How the eG Universal Management Pack for SCOM Can Help
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eG Universal Management Pack for SCOM
• eG Enterprise provides a Universal Management Pack for SCOM that can be used to monitor any application:– Packaged enterprise applications and custom applications– Microsoft and non-Microsoft servers / applications– Virtualized and SaaS applications– Server hardware, network devices, storage systems
Microsoft Apps
Operations Manager
Citrix SAP VMware
eG Universal Management Pack
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Multi-Vendor Monitoring from One MPIT Infrastructure Monitored by eG Enterprise Universal Management Pack
Web Servers Microsoft IIS, Apache, IBM HTTP Server , Oracle Web
Application Servers .NET. WebLogic, WebSphere, Jboss, Tomcat, ColdFusion, JRun, Orion, Tomcat, Oracle AS, SAP NetWeaver
Enterprise Applications Microsoft Dynamics, Microsoft SharePoint, SAP R/3, Siebel, Peoplesoft, Oracle Forms, SAP Business Objects
Database Servers Microsoft SQL, Oracle, SAP Hana, Intersystems Cache, DB2 UDB, Sybase, MySQL, Informix
Terminal Servers Microsoft Remote Desktop/Terminal Server, Citrix XenApp
Network Devices Cisco routers, switches, hubs, wireless devices, load balancers
Microsoft Applications Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS Print server , MS Proxy server, MS File server, TMG
Firewalls Check Point, Cisco PIX, Juniper Netscreen, Fortigate
Email Servers Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail
Messaging Servers MSMQ, WebSphere MQ, FioranoMQ server
Operating Systems Microsoft Windows, Solaris, Linux, AIX, HPUX, Netware, OS400, Tru-64, Open VMS
Virtualization Platforms Microsoft Hyper-V, VMware vSphere, Citrix XenServer, Nutanix Acropolis, Red Hat Enterprise, AIX LPARs, Solaris Zones/LDOMs
VDI Connection Brokers Citrix XenDesktop, VMware Horizon, Leostream broker
Storage/SAN Hitachi, NetApp, EMC Clariion, Isilon, Symmetrix, HP EVA, 3PAR, IBM DS, Atlantis ILIO
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eG Universal Management Pack Architecture
eG Enterprise Manager
eG Agent
Non-Microsoft Applications
SCOM Operations ConsoleMonitoring data sent to
SCOM Management ServerMonitoring data from eG sent to
SCOM Agent
(Includes Monitoring Data from eG)
SCOM Management
Server
Microsoft Applications
SCOM Agent
SCOM Agent
SCOM Agent
SCOM Agent
eG monitoring data from SCOM Agent sent to SCOM
Management Server
eG Universal MP provides end-to-end monitoring support for the entire IT infrastructure:
• Without using multiple management packs• Without having to deploy and navigate a
variety of monitoring solutions/consoles
SCOM Agent(Dedicated for eG)
eG Universal Management
Pack
Connector
SDK
eG Universal Management Pack in Action… Live Demo
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How eG Universal MP for SCOM Works• An eG SCOM Connector, installed on a dedicated VM, bridges
the communication between eG and Microsoft SCOM– Infrastructure managed by eG is automatically registered in SCOM– MPs indicating metrics, tests, layers are automatically created in SCOM
for each component type– State information for each component, layer, metric is reported in SCOM– Dashboards published in eG are automatically available in SCOM– Alert conditions detected by eG are displayed in the SCOM console– Contextual one-click drill down from SCOM into the eG console
• SCOM agent must be installed on the eG Connector system– SCOM agents are not required on systems managed by eG Enterprise
© eG Innovations, Inc | www.eginnovations.com
Competition for CitrixeG Universal MP for SCOM Citrix SCOM Management Bundle
(formerly Comtrade) Single MP for hundreds of applications and
devices (Citrix, VMware, SAP, Nutanix, etc.)× MP supports only Citrix
Can be used with any Citrix license × Can be used only with Citrix Platinum license with active maintenance
Supports Citrix logon simulation to detect logon issues
× No logon simulation
Auto-discover interdependencies between Citrix and non-Citrix tiers on intuitive topology maps on eG console
× No discovery for interdependencies
Automated root cause diagnosis pinpoints the source of issues in seconds
× No automated root cause diagnosis. Administrators have to use multiple alerts and manually find the root cause
Auto-baseline metrics with self-learning baseline thresholds, and eliminate false positives
× No functionality to auto-baseline the infrastructure
There are only two management packs in the market for Citrix
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Monitoring Citrix with SCOM• There are only two options:
Citrix SCOM Management Bundle (formerly Comtrade)
eG Universal Management Packfor SCOM
• Supports only Citrix. No other application or infrastructure component is supported.
• Supports Citrix, Microsoft and hundreds of other applications and infrastructure tiers
• Can only be used with Citrix Platinum license with active Subscription Advantage or Software Maintenance
• Can be used with any Citrix license
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Infrastructure Coverage – Comtrade
Citrix Applications
Citrix/Comtrade SCOM Management Bundle just sends raw Citrix performance data to SCOM without any correlation or analytics
Management Bundle
SCOM Management Server
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Infrastructure Coverage – eG Universal MP
Other Non-Microsoft ApplicationsCitrix Applications
eG Universal MP on SCOM Agent
SCOM Management ServereG Manager
eG Agent
Raw metrics turned into actionable insights for faster and
accurate problem detection
o Auto-Correlationo Root Cause Analysiso Auto-Baseliningo Detailed Diagnosiso Built-in Analyticso Capacity Planning
eG Enterprise correlates performance metrics across Citrix and non-Citrix tiers
© eG Innovations, Inc | www.eginnovations.com
User Experience Monitoring
No way to simulate Citrix XenApp/XenDesktop session
Cannot test if entire Citrix delivery infrastructure is ready and working in concert to deliver application/desktop
Management Bundle
Real-time simulation and testing of Citrix user session
Complete visibility of logon process by testing entire Citrix delivery infrastructure
Simulates exact same steps of a real user to identify logon issues
© eG Innovations, Inc | www.eginnovations.com
Correlation and Root Cause DiagnosisNo correlation and root cause diagnosis
No dependency mapping between tiers
No support for non-Citrix tiers
Auto-discover application to application dependencies
Visualize application relationships with physical, virtual, cloud infrastructures
View dependencies between layers: applications, OS, server, network, etc.
Citrix/Comtrade SCOM Management Bundle
eG Enterprise
AutomaticRoot Cause Diagnosis
© eG Innovations, Inc | www.eginnovations.com
The eG Enterprise Universal Monitor
• Single monitor license for Windows, Linux, Solaris, HP-UX, AIX, VMware
• Single price, regardless of OS or server configuration (2, 4, 8, 16 CPUs )
• Auto-upgradable
• A single monitor for monitoring any application• Agentless monitoring option• 100% web-based – HTTP/S
UNIQUE BENEFITS
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Satisfying Different Personas in an Organization
Management Helpdesk andMicrosoft Admin
Domain Experts(Citrix, VMware, SAP, etc.)
No need to move away from SCOM
Leverage existing investment in SCOM
Unify third-party tools into SCOM console
Continue to use SCOM console that they are familiar with
Monitor Microsoft infrastructure with SCOM
eG Universal MP provides unified infrastructure visibility within SCOM
Convenient monitoring console with eG Enterprise
Deep diagnostics, historical analysis, capacity planning, root cause analysis, service-level topology views, auto-baselines, etc.
© eG Innovations, Inc | www.eginnovations.com
Gartner on the eG SCOM Integration• eG Innovations goes deeper than Microsoft
SCOM in the areas of Solaris, AIX, HP-UX and Linux.
• Monitoring of Citrix, Microsoft, Red Hat and VMware virtualization technologies is natively supported by eG Innovations.
• A large number of application components can now be monitored with SCOM, including those provided by IBM, SAP and Oracle.
• This monitoring platform can be integrated into OpsMgr 2007 and OpsMgr 2012.
Source: How and When to Extend Microsoft and Oracle to Reduce Monitoring Licensing Costs.
© eG Innovations, Inc | www.eginnovations.com
Benefits of eG Universal MP for SCOM Leverage existing investments in SCOM, and easily
extend monitoring capabilities for any application
Eliminate the cost and complexity of deployment and management of multiple MPs from different vendors
Monitor Microsoft and non-Microsoft applications together using a single MP—affordable and easy to manage
Streamline IT operations and achieve faster problem diagnosis and resolution
© eG Innovations, Inc | www.eginnovations.com
ROI from eG Enterprise & SCOM Integration
• Reduce downtime• Increase application availability• Boost user experience
Boost User Satisfaction
& Productivity
• Simplify, automate & accelerate diagnosis & troubleshooting
• Optimize staffing levels & reduce OPEX
Reduce IT Support
Cost & Complexity
• Increase hardware utilization • Leverage investment in software• Right-size & optimize environment
Reduce Infrastructure Cost & Avoid Cost
Overruns
• Accelerate deployments & rollout• Reduce risk, deliver successful projects
& peace of mind
Deliver Projectson Time, on Budget,
on Target
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Q&A
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Next Steps
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