2
ITEC Intelligent Services offers proactive network monitoring which is easily integrated into your existing network and organization infrastructure. Global HQ ITEC Intelligent Services Ltd. Rosa, Mulberry Business Park, Fishponds Lane, Wokingham, RG41 2GY, UK An company Contact Tel: +44 (0)1189 777 100 Email: [email protected] ITEC Services - Monitor Proactive Monitoring Our team of highly skilled technicians located in ITEC's Network Operations Centre (NOC) provide a watchful eye in the sky to ensure your IT systems and infrastructure remain operational and perform within acceptable parameters. In the event that performance thresholds are breached, ITEC NOC agents will contact your IT teams and on-call engineers to alert them to the incident and, if service affecting, to quickly identify the location of the cause in order to minimize resolution time. In addition to business continuity and performance alerting, ITEC's monitoring service includes regular reporting and trend analysis to help you identify the typical usage and performance over time. By comparing historic monitoring data with current snapshots, ITEC technical specialists can identify usage and performance trends which may require the attention of local IT teams to mitigate against future problems through controlled and planned changes. As part of ITEC's proactive monitoring solution, our technical specialists will perform regular reporting and will host a technical workshop session by teleconference with your IT teams in order to highlight potential issues & trends and to fully explain the statistical and analytical contents of the monitoring reports. Monitoring Scope Devices • Switches, Routers, Firewalls, WAN accelerators • Voice Gateways, PBXs, Video Conferencing • Wireless Controllers, Access Points Metrics www.itec-is.com Prevention is always better than cure. Spotting and dealing with technical issues before they impact operational performance is key. With proactive 24/7 IT infrastructure monitoring, we provide comprehensive expert support. Our service enables your IT and networking staff to effectively “do more with less” by providing a level of traffic and topographic visibility required in order to work more intelligently with existing network components. • Packet Loss • Response Time • Availability • Network Utilisation • Errors • CPU / RAM / Disk Utilisation • Security Events • Presence Analytics
