Monterey County, California Monterey County, California Child Support "Delinquency Child Support "Delinquency

Prevention Program" Prevention Program"

Pilot Project Pilot Project

(May – December 2007) (May – December 2007) Presentation to the Child Support Director’s Presentation to the Child Support Director’s

Association Association Sacramento, CaliforniaSacramento, California

March 12March 12thth 2009 2009

The Monterey DCSS “Delinquency Prevention” Program Design Used “Collection Enhancement Funding”Used “Collection Enhancement Funding” Eight Month Pilot (May through December 2007)Eight Month Pilot (May through December 2007) IV-D Support Orders Only (All Case Types)IV-D Support Orders Only (All Case Types) New Orders No More Than 3 Months ArrearsNew Orders No More Than 3 Months Arrears Includes Defaults & New $ Modifications (not changes of Includes Defaults & New $ Modifications (not changes of

$ amounts – from $ 00.00 to $$.$$. $ amounts – from $ 00.00 to $$.$$. DCSS Staff from PC 270 Team – 3 CSO @ 40%, plus DCSS Staff from PC 270 Team – 3 CSO @ 40%, plus

other support staffother support staff Outside Consultants Outside Consultants

Goals of the Monterey County Delinquency Prevention Program

I.I. Prevent Child Support Payment Prevent Child Support Payment Delinquency and Accumulation of ArrearsDelinquency and Accumulation of Arrears

II.II. Increase Payment CollectionsIncrease Payment Collections

III.III. Provide the Custodial Parent With Regular, Provide the Custodial Parent With Regular, On-Time, Payments of Full Amount of On-Time, Payments of Full Amount of Current Support Owed Current Support Owed

I. Prevent Child Support Payment Delinquency and Accumulation of Arrears

Child Support “Payment Monitoring” of all New Child Support “Payment Monitoring” of all New Support Orders.Support Orders.

NCP Courtesy Reminder of First Payment Due NCP Courtesy Reminder of First Payment Due (via letter, email & telephone) and Payment (via letter, email & telephone) and Payment Options (mail, credit card, EFT, IW)Options (mail, credit card, EFT, IW)

Frequency and Type of NCP Contacts (Ex: 10 Frequency and Type of NCP Contacts (Ex: 10 Days before Payment Due, 5 Days After Payment Days before Payment Due, 5 Days After Payment Missed, Letters, Phone calls, etc.)Missed, Letters, Phone calls, etc.)

NCP Employer Follow-UPNCP Employer Follow-UP

II. Increase Payments Received

Increase the Percentage of the Amount of Increase the Percentage of the Amount of Current Support ReceivedCurrent Support Received

Increase the Percentage of the Full Amount Increase the Percentage of the Full Amount of Current Support Receivedof Current Support Received

Increase the Average Amount of Payment Increase the Average Amount of Payment ReceivedReceived

Increase Collection to Cost RatioIncrease Collection to Cost Ratio

III. Provide the Custodial Parent With Regular, On-Time and Full Amount of Child Support Payments

Set Compliance Expectation for Set Compliance Expectation for Timely/Full Payment by Obligor from Day Timely/Full Payment by Obligor from Day OneOne

Insist on Timely/Full Compliance in NCP Insist on Timely/Full Compliance in NCP Payment Reminders and Delinquency Payment Reminders and Delinquency Intervention ActionsIntervention Actions

For More Information Contact:

Stephen Kennedy, DirectorMonterey County Department of Child Support ServicesPhone: 831/755-3292Email: kennedys@co.monterey.ca.us

Jody Holtzworth, Deputy DirectorMonterey County Department of Child Support ServicesPhone: 831/769-8721Email: holtzworthj@co.monterey.ca.us

Darryll GrubbsLead ConsultantPhone: 512/924-0002Email: dgrubbs@austin.rr.com