Monthly Progress Report -2020: Tele-Law Scheme · Monthly Progress Report -2020: Tele-Law Scheme...

Monthly Progress Report -2020: Tele-Law Scheme

CSC e-Governance Services India Limited 1 | P a g e

TELE-LAW SCHEME THROUGH COMMON SERVICES

CENTRES Monthly Progress Report, April:2020

Submitted to

Department of Justice, Ministry of Law and Justice, Government of India

Prepared by

CSC e-Governance Services India Limited 3rd Floor, Electronics Niketan,

6 CGO Complex Lodhi Road, New Delhi – 110070



Contents

Sr.no Page no

1 The Tele-Law Scheme 4

2 Service 4

3 Process 5

4 Scheme Coverage 5

5 Diagrammatic representation of PLVs

and Panel Lawyers

7

6 Project progress : April,2020 10

7 Stories from field 13

8. Media coverage 14

Annexure 1 16

Figures and Tables

Figure 1.Implementation process .............................................................................................................................................. 5

Figure 2.Gender composition of PLVs from NEJK and Bihar & Uttar Pradesh project ...................................... 7

Figure 3.Education details NEJK and Bihar and Uttar Project ...................................................................................... 7

Figure 4.Aspirational district gender composition ............................................................................................................ 8

Figure 5. Aspirational districts educational qualification of PLVs .............................................................................. 8

Figure 6. Year of experience of panel Lawyers (Only CSC SPV) ................................................................................... 8

Figure 7. Gender composition of Panel Lawyers ................................................................................................................ 8

Figure 8. Total no. of Panel Lawyers on-boarded in Tele-Law Portal ....................................................................... 9

Table 1 Categories Covered .......................................................................................................................................................... 4

Table 2. Details of Case regsitered and advise enabled ................................................................................................ 11

Table 3.Details of case category .............................................................................................................................................. 12

Table 4.Details of marginalized Category ........................................................................................................................... 13



Abbreviations

CSC Common Services Centres

DoJ Department of Justice GPs Gram Panchayats J&K Jammu and Kashmir LSA Legal Services Authorities

NALSA National Legal Services Authorities

SALSA State Legal Services Authorities

VC Video conferencing PLVs Para Legal Volunteers



1. The Tele-Law Scheme

Tele-Law scheme is an effort to make legal aid accessible to the marginalized communities and citizens residing in rural areas. The scheme envisages the use of communications and information technology for the delivery of legal information and advice. This is a medium of e-interaction between lawyers and citizens through video-conferencing or telephone/phone mode. The service seeks to provide legal assistance to citizens at their doorsteps through the infrastructure of Common Services Centres (CSC) present at rural locations.

The concept of Tele-Law is to facilitate the delivery of legal advice through a panel of lawyers stationed across India at CSC SPV office and at State Legal Services Authorities (SLSA).

To fulfill this CSC SPV collaborated with the Department of Justice (DoJ) to implement Tele-Law service through CSCs across India under different projects:

For North-Eastern states and Jammu & Kashmir under Access to Justice (NEJK project) in partnership with CSC SPV and DoJ, GoI.

For Bihar and Uttar Pradesh are rolled out in partnership with CSC SPV,

National Legal Services Authority (NALSA), and DoJ, GoI.

Under 100 days program, the program is extended to 115 aspirational districts from 28 states. The project is rolled out through the partnership with CSC SPV and the DoJ, GoI.

2. Service

To avail the service under Tele-law the rural citizens have to pay ₹. 30/-. However, if the citizen is from a marginalized category (falling under Section 12 of LSA Act, 1987) free legal consultancy is provided. Details of the marginalized category are: Sl.No Categories of Marginalized persons (Section

12 of the Legal Services Authorities Act 1987) Fees for Tele Law

Service Documents to be brought to CSC for

Registration

1 Women Nil Nil

2 Children( Below 18 years of age) Nil Nil

3 SC / ST Nil Caste Certificate

4 Victims of Trafficking Nil Self- Declaration /Copy of Police FIR /Affidavit

5 Mentally Ill and Differently abled Nil Disability Certificate

6 Victims of Natural Disaster/Ethnic Violence Nil District

7 Workers in the unorganized sector Nil Job Card / MGNREGA Card

8 People with low-income groups (Income as specified by State)

Nil BPL Card /Income Certificate

9 Under trials /In custody Nil Any relevant Case document

10 Persons other than those mentioned above ₹.30/- Aadhar Card / Any ID proof

Table 1 Categories Covered



3. Process

The service enables rural citizens to seek legal advice and counseling from lawyers available through video conferencing (VC) or telephone/phone facilities.

For North-Eastern states, Jammu & Kashmir States and Aspirational Districts

the panel lawyers are provided through CSC. While for the state of Bihar and Uttar Pradesh the panel lawyers are made

available via NALSA at the state capitals.

4. Scheme Coverage

The project envisages connecting rural citizens with lawyers at CSCs through video conferencing facilities stationed at identified Gram Panchayat (GP) of across India. Para Legal Volunteers (PLVs) PLV is the first point of contact for any citizens/applicant who requires legal advice/consultancy. They are associated with CSCs of the locality. The PLVs associated are identified by CSCs/VLEs of the locality. The eligibility criteria of PLVs are below: 1. Candidates must be 10th passed. 2. Candidates must be from the same panchayat. 3. They should know the local language and have good communication skills. 4. They should not be directly related to VLE. 5. Preference is given to women.

Figure 1.Implementation process



6. Preference to be given to students who have undergone training under CSC projects. 7. Preference to be given to those who have worked in groups like SHGs/SMC etc. Roles and responsibility 1. Identify different platforms at the village to dissimilate information about the

scheme e.g. Anganwadi meetings, market, etc.

2. Tell citizens about the benefits of consultation through video conferencing, phone

call and instant phone call provision.

3. Identification of citizens /cases for legal advice.

4. Listen carefully to the problems/grievances of citizens.

5. Convince citizens about the confidentiality of their grievances.

6. Should fill the requisite database of the legal advice seeker referred for advice to

the Panel Lawyer (through the mobile application, optional)

7. Facilitate teleconsultation with the lawyer through video conferencing/phone call

at CSC.

8. Should be active and keep track of progress and updates of the applicant’s

case/grievance and maintain its record.

9. Should maintain confidentiality and not disclose any data/ information without

permission.

a. For North-Eastern states and Union Territory of Jammu & Kashmir under Access to Justice (NEJK project).

For the states of North East (NE) and Union Territory (UT) of Jammu and Kashmir the project was started as a pilot on 31st April 2017 with an extension till 31st March 2020. Under this project, a total of 800 CSCs are covered. The PLVs and the Panel Lawyers are appointed by CSC SPV in collaboration with DoJ. Details of States and UTs identififed under NEJK Project are in Annexure 1.

b. Uttar Pradesh and Bihar project

The project was launched in Lucknow, Uttar Pradesh on 10th June 2019 further the

project is extended till 31st March 2020.

The project covers a total of 1000 CSCs from Bihar (i.e. 500) and Uttar Pradesh (i.e. 500).

Under the project, the panel lawyers and PLVs are made available via NALSA.

Details of CSC covered in Bihar and Uttar Pradesh is in Annexure 2.



c. Aspirational district project

Keeping in view the learning from pilot, the project is now extended to cover all the 115 aspirational districts from 27 states and 1 UT through 28060 CSCs.

Under the project, PLVs and the Panel Lawyers are to be appointed by CSC SPV in collaboration with DoJ.

The aspirational district scheme was approved on 1st September 2019.

Details of States,UT, district and CSC covered are mentioned in Annexure 1.

5. Diagrammatic representation of PLVs and Panel Lawyers

Para Legal Volunteers

Gender composition

Overall date from NEJK and Uttar Pradesh, Bihar shows that the majority of the PLVs are

male .i.e. between 50 percent to 80 percent while 20 percent to 46 percent are female PLVs

associated with the project.

Educational details

Figure 2.Gender composition of PLVs from NEJK and Bihar & Uttar Pradesh project

Male59%

Female

41%

NEJK

Male80%

Female

20%

Bihar

10th pass31%

12th pass33%

Graduate

36%

NEJK

10th29%

12th34%

Graduation

37%

Bihar

Male54%

Female

46%

Uttar Pradesh

10th31%

12th31%

Graduation38%

Uttar Pardesh

Figure 3.Education details NEJK and Bihar and Uttar Project



The overall all data suggest that majority i.e. 37 percent of the PLVs are graduate, 12th pass or

intermediate pass i.e. 33 percent followed by 10th pass or metric pass i.e. 30 percent

Aspirational District project

PLV Gender composition

The overall data suggest that the maximum of the PLVs

identified from the aspirational districts are male i.e.

22246. While only 20 percent i.e. 5486 are female

PLVs. (PLV data from Jammu & Kashmir is not included).

Educational qualification

In terms of educational qualification maximum of the PLVs i.e. 47 percent are 10th pass or

matriculate followed by 12th pass or intermediate i.e. 39 percent followed by graduates i.e. 12

percent and postgraduates i.e. 2 percent.

Composition of Panel Lawyers on-boarded

Male64%

Female

36%

Figure 7. Gender composition of Panel Lawyers Figure 6. Year of experience of panel Lawyers (Only CSC SPV)

10th42%

12th43%

Graduate

13%

Post Graduat

e2%

Male

10th69%

12th24%

Graduate6%

Post Graduate

1%

Female

Figure 4.Aspirational district gender composition

Male80%

Female20%

Aspirational District

Figure 5. Aspirational districts educational qualification of PLVs

22%

26%35%

17%0-2 y

3-5 y

6-8 y

8 & above



Figure 8. Total no. of Panel Lawyers on-boarded in Tele-Law Portal

(AS:Assam;BR:Bihar;CH:Chattisgarh;DL:Delhi;GJ:Gujrat;JH:Jharkhand;KE:Kerala;KR:Karnataka;ME:Meghalaya;MH:Maharashtra;

MN:Manipur;NL:Nagaland;OR:Orissa;PN:Panjab;TL/AP:Telangana/Andhra Pradesh; TM: Tamil Nadu; TR: Tripura; UP: Uttar

Pradesh; WB: West Bengal; MP: Madhya Pradesh)

Description

1. A total of 45 panel Lawyers are on-boarded.

2. For NEJK Project there are 8 Panel Lawyers assigned and are identified by CSC

SPV in partnership with DoJ stationed at respective states.

3. For Bihar & UP Project the Panel Lawyers are identified by NALSA stationed at

state SLSA offices.

4. CSC SPV has 3 Panel Lawyers stationed at CSC head and state offices. 5. A total of 12 Panel Lawyers are assigned for the Aspirational District project

and are identified by CSC SPV in partnership with DoJ stationed at respective states.

6. The highest number of Panel Lawyers are present in Bihar i.e. 14 followed by

Uttar Pradesh i.e. 9.

7. Out of the total 45 panel lawyers, 36 percent i.e. 16 panel lawyers are female

and 64 percent i.e. 29 male.

8. Union Territory of Jammu, Kashmir and state of Assam has two Panel Lawyers.

Out of which one Panel Lawyer from UT of Jammu & Kashmir is female.

9. Figure 6. Shows the total number of experience of each Panel Lawyers

associated with CSC SPV.

a. About 35 percent of the Panel Lawyers i.e. 8 have experience between 6 to

8 years.

b. 26 percent i.e. 6 of them have experience between 3-5 years.

c. While 17 percent i.e. 4 of them have experience for 8 and above years.

2

14

1

21 1

21 1 1 1 1 1 1 1 1 1 1

9

11

0

2

4

6

8

10

12

14

16

State wise: Panel Lawyers



6. Project progress: April 2020

Presently, a total of cases are 2,09,450 registered, out of which 2,02,756 cases have received legal advice since the project started in 2017. Considilated report across states and UTs is below:

Sr.no State/UT CSC covered

Cases registerared Advise enabled

F* M* Gen* OBC* SC* ST* F* M* Gen* OBC* SC* ST*

1 Andhra Pradesh 1385 58 178 72 127 35 2 56 158 66 115 32 1

2 Arunachal Pradesh 42 850 707 431 49 69 1008 850 707 431 49 69 1008

3 Assam 1115 20449 23782 33963 6986 1595 1687 19800 23121 32737 6951 1576 1657

4 Bihar 3224 5844 7917 3534 7561 2214 452 5850 7854 3487 7592 2182 443

5 Chhattisgarh 2422 1780 5350 694 2882 1448 2106 1484 5090 652 2679 1208 2035

6 Gujrat 515 546 2252 60 82 84 2572 538 2201 58 78 81 2522

7 Haryana 317 70 1962 69 1781 151 31 58 1689 64 1525 129 29

8 Himachal Pradesh 251 25 104 69 2 16 42 21 98 61 2 16 40

9 Jammu 55 4175 11362 10557 1406 2128 1446 4149 11314 10527 1384 2109 1443

10 Kashmir 423 5502 14127 16488 1244 1370 527 5384 14080 16333 1234 1370 527

11 Jharkhand 3593 3146 7847 1412 5635 2087 1859 2927 7263 1156 5249 2002 1783

12 Karnataka 276 13 91 13 44 36 11 13 84 11 41 35 10

13 Kerala 23 43 78 64 40 6 11 38 74 58 37 6 11

14 Madhya Pradesh 3370 2238 5092 996 2916 2087 1331 2075 4793 930 2718 1955 1265

15 Maharashtra 1675 88 939 448 179 354 46 69 834 395 149 320 39

16 Manipur 41 34 43 18 39 16 4 34 43 18 39 16 4

17 Meghalaya 96 4633 6201 818 36 244 9736 4429 5971 707 34 139 9520



18 Mizoram 42 8 32 2 0 0 38 8 31 2 0 0 37

19 Nagaland 58 2231 2929 394 80 53 4633 2231 2729 294 80 53 4533

20 Odisha 1318 4759 5504 1034 2758 3511 2960 4650 5316 1011 2637 3444 2874

21 Punjab 828 600 807 214 348 836 9 549 763 200 338 767 7

22 Rajasthan 771 1322 1242 590 573 723 678 1151 1072 528 499 620 576

23 Sikkim 20 12 12 12 1 2 9 12 12 12 1 2 9

24 Tamil Nadu 493 176 468 164 339 140 1 164 437 150 328 122 1

25 Telangana 989 11 35 8 24 10 4 11 30 7 21 9 4

26 Tripura 125 2393 2277 1571 1079 1074 946 2297 2129 1513 1026 972 915

27 Uttar Pradesh 5040 4755 14611 5067 10138 3826 335 4566 13770 4745 9494 3580 517

28 Uttarakhand 573 39 123 45 43 38 36 33 111 42 42 32 28

29 West Bengal 780 10997 16581 16307 5665 4698 908 10954 16581 16296 5657 4677 905

Total 29860 76797 132653 95114 52057 28851 33428 74401 128355 92491 49999 27523 32743

Table 2. Details of Case regsitered and advise enabled

*F:Female; M:Male; Gen: General; OBC:Other Back ward class; SC: Scheduled Tribe; ST:Sheduled Tribe



Case Category resolved

Case Category Total no. of cases

Accidental compensation Case 365

Child Labour/ Bonded Labour, Right to Education. 1488

Civil Suit 3927

Consumer dispute 1611

Corporate matter 56

Criminal Matters- Arrest, F.I.R, Bail. 15348

Delay or rejection in providing basic services matters 1382

Dowry, Family dispute, Talak, Protection of Women Against Domestic Violence. 8107

Equal Pay for Equal Work, Minimum wages. 995

Family, matrimonial, succession matters 3189

Land Disputes, Tenancy and Lease, Property and Inheritance rights. 19410

Maternity Benefits, Medical termination of Pregnancy, Prevention of misuse of Pre- and Post Natal.

161

Negligence matters 329

Others* 136290

Prevention of Atrocities Against Scheduled Caste and Scheduled Tribes. 218

Prohibition of Child Marriage. 565

Property dispute 2715

Protection of Children from Sexual Offences. 166

RTI 3375

Service matter 647

Sexual Harassment of Women at Workplace (Prevention & Prohibition). 291

Tenancy and lease related matter 581

Women, Children and Senior Citizens Maintenance. 1223

Words, acts, gestures intended to insult the modesty of women, indecent representation of women.

317

Total 202756

Table 3.Details of case category

*Scholarship, Addhar card, bank loan, Incorrect Name, D-voters, Cheque Bounce, Electricity matter, PAN card, Labour matter.

Marginalized Category of cases

Marginalized category No. of cases

Children (Below 18 years of age) 1630

Mentally ill and Differently abled 819

Not Applicable 67185

People with low income groups(Income as specified by State) 11226

SC/ST 37317

Under trials/In custody 461

Victims of Natural Disaster/Ethnic Violence 567

Victims of Trafficking 585



Women 74401

Workers in Unorganised Sector 8565

TOTAL 202756

Table 4.Details of marginalized Category

*Categories which do not fall in 9 marginalized categoriesassigned.

8. Stories from field

From the VLEs desk

I am Saminur Reza Ahmed, an inhabitant of Village- Suapata, Assam.

I started to work in the project since Dec,2019. At present, total

number of cases 162 are registered under my active supervision.

My PLV “Asaton Nessa” supports me for organising camps or

meeting with Gram Panchyat official.

There are challanges in implementing the project at the ground

level because the citizens are reluctant to come forward as they are

unawareness. In my locality villagers are illiterate and are ignorant

about their rights. But with the support of my PLV I have taken various initiatives to create

awarenss. During gram sabha meeting called by panchyat pradahan I have shown awareness

videos and shared the details of the service, this enabled citizens of the locality to avail the

service. This service has now enabled me to connect and help the citizens who need assistance.

The citizens who have received advice are also satisfied and are helping me to connect with

other citizens.

As I am a resident of remote villages,I am well aware of the challanges faced by rural citizens,

the service is a helping hand for rural citizens at their doorsteps.

From the PLVs desk

My Name is Mariyam Khatun from district Dhubari, Assam. I have

been working under Tele-Law scheme as a PLV sine January, 2018.

Till date I have identified 350 cases and got them registered at my

CSC. Mozaffor Hussain (VLE) is very supportive and always

encourages me.

With the help of my district manager and VLE I have organized

awareness program in my locality. During the session video,

pictures and posters are shown for better understanding. Small

booklet on Tel-Law are also distributed with the citizens who attended the session. This has

helped the citizens to seek benefit from the program.

The service has given me an identity in my locality. I have a sence of satisfaction that I am able

to help citizens who require legal advice and get connected them through lawyer.



From Panel Lawyer’s desk: Shwetanjali Mishra

I Shwetanjali Mishra Panel Lawyer Mahashtra is grateful to be a

part of Tele-Law Servie. During the year 2019, I got an

opportunity to work with Tele-law, which is completely based on

ICT. Since then it is a wounderfuI journey.

There has been a lot of learning during since then. The team has

been been helpful and cooperative. During last few months I have

advised almost 1500 cases from different rural locations of

which are mostly related to land disputes.

I have found that the VLEs and the PLVs are working very hard to create awareness about the

service and are doing door to door campaign. I am realy happy to provide legal advice to the

poor and needy people through, “Video conferencing or call”.

9. Media coverage

Print media



Electronic media

https://www.outlookindia.com/newsscroll/covid19-lockdown-telelaw-scheme-helping-

people-get-legal-

advice/1818199?utm_source=amp&utm_medium=wa&utm_campaign=amp

COVID-19 lockdown: Tele-law scheme helping people get legal advice -

https://www.businessinsider.in/india/news/covid-19-lockdown-tele-law-scheme-

helping-people-get-legal-advice/articleshow/75447164.cms

https://www.outlookindia.com/newsscroll/covid19-lockdown-telelaw-scheme-helping-people-get-legal-advice/1818199?utm_source=amp&utm_medium=wa&utm_campaign=amp



https://www.businessinsider.in/india/news/covid-19-lockdown-tele-law-scheme-helping-people-get-legal-advice/articleshow/75447164.cms

https://www.businessinsider.in/india/news/covid-19-lockdown-tele-law-scheme-helping-people-get-legal-advice/articleshow/75447164.cms



Annexure 1:

Details of States and UTs identififed under NEJK Project

Annexure 2:

CSC covered in Bihar and Uttar Pradesh :

Sr.no States CSC Covered

1 Bihar 500

2 Uttar Pradesh 500

Annexure 3:

Details of State, districts and CSCs under Aspirational District :

State/UT District No of CSCs

Andhra Pradesh Visakhapatnam 675

Andhra Pradesh Vizianagaram 294

Andhra Pradesh Y.S.R. 416

Arunachal Pradesh Namsai 13

Assam Baksa 110

Assam Barpeta 129

Assam Darrang 64

Assam Dhubri 111

Assam Goalpara 81

Assam Hailakandi 62

Assam Udalguri 108

Bihar Araria 218

Bihar Aurangabad 205

Bihar Banka 185

Bihar Begusarai 220

450

29

42

12

19

48

40

10

150

Assam

Arunachal Pradesh

Meghalaya

Mizoram

Manipur

Nagaland

Tripura

Sikkim

Jammu & Kashmir



Bihar Gaya 332

Bihar Jamui 153

Bihar Katihar 237

Bihar Khagaria 129

Bihar Muzaffarpur 290

Bihar Nawada 184

Bihar Purnia 244

Bihar Sheikhpura 54

Bihar Sitamarhi 273

Chhattisgarh Bastar 185

Chhattisgarh Bijapur 16

Chhattisgarh Dantewada 78

Chhattisgarh Kanker 302

Chhattisgarh Kondagaon 71

Chhattisgarh Korba 390

Chhattisgarh Mahasamund 536

Chhattisgarh Narayanpur 44

Chhattisgarh Rajnandgaon 797

Chhattisgarh Sukma 3

Gujarat Dohad 401

Gujarat Narmada 114

Haryana Mewat 317

Himachal Pradesh Chamba 251

Kashmir Baramulla 183

Kashmir Kupwara 145

Jharkhand Bokaro 249

Jharkhand Chatra 154

Jharkhand Dumka 206

Jharkhand Garhwa 189

Jharkhand Giridih 361

Jharkhand Godda 201

Jharkhand Gumla 159

Jharkhand Hazaribagh 258

Jharkhand Khunti 86

Jharkhand Latehar 115

Jharkhand Lohardaga 66

Jharkhand Pakur 128

Jharkhand Palamu 283

Jharkhand Paschim Singhbhum 217

Jharkhand Purbi Singhbhum 231

Jharkhand Ramgarh 125

Jharkhand Ranchi 305

Jharkhand Sahebganj 166



Jharkhand Simdega 94

Karnataka Raichur 180

Karnataka Yadgir 96

Kerala Wayanad 23

Madhya Pradesh Barwani 241

Madhya Pradesh Chhatarpur 558

Madhya Pradesh Damoh 460

Madhya Pradesh Guna 370

Madhya Pradesh Khandwa 389

Madhya Pradesh Rajgarh 547

Madhya Pradesh Singrauli 316

Madhya Pradesh Vidisha 489

Maharashtra Gadchiroli 364

Maharashtra Osmanabad 426

Maharashtra Washim 491

Maharashtra Nandurbar 394

Manipur Chandel 22

Meghalaya Ri-bhoi 54

Mizoram Mamit 30

Nagaland Kiphire 10

Odisha Rayagada 142

Odisha Kalahandi 240

Odisha Kandhamal 97

Odisha Gajapati 153

Odisha Dhenkanal 190

Odisha Balangir 288

Odisha Koraput 175

Odisha Malkangiri 33

Punjab Firozepur 501

Punjab Moga 327

Rajasthan Baran 221

Rajasthan Dholpur 171

Rajasthan Jaisalmer 119

Rajasthan Karauli 186

Rajasthan Sirohi 74

Sikkim West Sikkim 10

Tamil Nadu Ramanathapuram 227

Tamil Nadu Virudhunagar 266

Telangana Adilabad 243

Telangana Khammam 372

Telangana Warangal 374

Tripura Dhalai 85

Uttar Pradesh Bahraich 726



Uttar Pradesh Balrampur 602

Uttar Pradesh Chandauli 445

Uttar Pradesh Chitrakoot 335

Uttar Pradesh Fatehpur 434

Uttar Pradesh Shravasti 388

Uttar Pradesh Siddharth nagar 1030

Uttar Pradesh Sonbhadra 580

Uttrakhand Haridwar 308

Uttrakhand UdhamSingh Nagar 265

West Bengal Murshidabad 250

West Bengal Maldah 133

West Bengal Birbhum 167

West Bengal Nadia 165

West Bengal Dakshin Dinajpur 65

Total 28060

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