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11600 Broadway Extension Service Road, Suite 220 // Oklahoma City, OK 73114 405.858.8800 // MosaicPersonnel.com Every Person Matters. WORK EXPERIENCE Customer Service Representative April 2015 to Present ABC COMPANY—Sometown, OK · Answer customer telephone calls regarding existing accounts · Make requested policy and account changes · Respond to questions and concerns about service, escalate calls appropriately · Consult with customers to evaluate needs and determine best options · Counsel customers on options for service and coverage · Upgrade service and offer additional service packages or options · Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns Customer Service Representative January 2012 to April 2015 XYZ COMPANY—Sometown, OK · Promptly responded to general inquiries from members, staff, and clients via telephone, mail, email, and fax · Resolved service issues and shared benefits of additional services · Maintained up-to-date knowledge of bank policies regarding payments, account changes, and upgrades · Excelled in exceeding daily credit card application goals · Developed highly empathetic client relationships and earned a reputation for delivering exceptional customer care · Cross-trained and provided back-up for other customer service representatives when needed · Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns EDUCATION Degree type | Some College | Sometown, OK ANNE SMITH SOMETOWN, OK (555) 555-4567 | [email protected] SAMPLE RÉSUMÉ
