Facilities Management Services

Mosanada UGL, a joint venture between Aspire Katara Investments, Qatar Olympic Committee and UGL, provides integrated facilities management

services in Qatar, from inception of build design through to disposal of the property

Key service lines include; facilities management, property management services, engineering services, project services,

procurement services and sustainability services.

We have a consistent approach to service delivery based on our significant experience of providing

FM services at the iconic Aspire Zone project

An introduction to Mosanada UGL

The region’s only Facilities Management business with the expertise and track record in Sports FM in Qatar to help deliver world-class sporting events.

Borne out of 5 successful years of UGL Services working with the Aspire Zone and the Qatar Olympic Committee, Mosanada UGL is the result of both local and international businesses joining forces to create a market leading FM company that combines local knowledge and international pedigree.

Whilst specialising in sports FM, Mosanada UGL currently delivers FM services across a diverse range of properties to include commercial schemes, hospitals, manufacturing plants and the educational facility within the Aspire Zone precinct.

Being backed by one of the world’s largest property businesses, UGL, ensures a commitment to the highest standards of health, security, safety and the environment

throughout our operations. We aim to build and sustain long-term relationships with our clients by dedicating key resources to guarantee continuity, service excellence and value.

Leveraging world-class technology, experience, capability, supplier base and operational networks, Mosanada UGL is able to deliver industry-leading, cost-effective and value added services to clients.

Our approach is simple, properties are valuable assets which need to be diligently protected. We manage our client’s properties and assets to maximise yields.

Our fundamental approach to managing service delivery for our clients is based around three key parameters namely; cost, performance and client needs.

With regards to cost, we manage our client’s assets and properties in a holistic and integrated manner to maxmise yields over the lifecycle of the assets.

Our quality and performance management systems provide a consistent approach to service delivery across the whole of our business. Our robust processes ensure the services we deliver are done so in accordance with industry best practice and prevailing legislative requirements. Furthermore, our performance management programmes include metrics on innovation and continuous improvement delivered by each individual in their role. Our commitment to continuous improvement is realized through investment in training, technology, research and knowledge-sharing platforms.

To ensure we meet the needs of our clients, we provide the services that are actually required by the client’s business. What’s more, our client satisfaction audits ensure we are continually listening and responding to our clients in the most appropriate and effective way.

Our approach

“The staging of Cirque du Soleil’s six-show season at the Aspire Zone was a resounding success. Despite the many challenges, the team consistently delivered an exceptional experience for the 18,000 people who attended the event. The appreciation from those people who were present is testament to that. Many thanks to the Mosanada UGL team for their professionalism and attention to detail.”

Milton O’Brien

Manager Venues,

Events & Visitors Services

Aspire Logistics

Our aim is to provide end-to-end property services to ensure we create cost efficient solutions and achieve optimal performance over the lifecycle of the asset.

Our services

Design stageFM review

Buildingperformance

Facilitiesmanagement

Sustainabilityassessment

Design stage FM reviewDuring the development planning phase, it is crucial an FM specialist works with the design team to ensure the project is operationally viable. This involves consideration of health and safety and access issues, space optimisation, equipment and supply chain performance and sustainability (i.e. waste management, carbon footprint reduction etc.)

Condition assessmentDuring the development phase, we can provide 100% surveillance on the quality of work undertaken by the contractor. This involves making sure works are audited against the performance standards agreed between the contractor and the managing agent/client.

Building performanceOptimal building performance can be achieved through consistent observation. This includes 24x7 monitoring of key parameters through the Building Management System (BMS) where alarms are registered, escalated and rectified, as well as monitoring and analysis of energy consumption per facility and recommending design or operational improvements.

Facilities managementOngoing management and maintenance of the facility is paramount. This includes ongoing assessment of the condition of equipment and compliance with statutory and regulatory requirements; creating and maintaining a centralised asset register and maintenance regime; implementing standard operating procedures for both technical and soft services including emergency response and a disaster recovery plan and stores management for fast moving and critical spares.

SustainabilityDeveloping and implementing a sustainability master plan based on key objectives identified by the client. Interface and delivery is through our local “Beyond Green’ business unit supported by international specialists in Australia and Singapore. A turnkey solution is offered extending from opportunity discovery through delivery and commissioning to evaluation and reporting.

Conditionassessement

Beyond Green is the Sustainability Business unit for Mosanada UGL.

Beyond Green commenced operations within UGL Australia in 2007 and comprises a team of over 30 sustainability professionals. Operating locally in Doha since May 2013, Beyond Green is currently delivering sustainability advice reporting and engineering services to the Aspire Zone and Qatar Olympic Comittee.

Beyond Green provides internal support to large Mosanada UGL contracts as well as stand alone services to clients that are not currently taking advantage of our FM services.

The key reasons our clients choose to work with us are:

FM background - Unlike engineering design consultancies which have branched into energy audits, our business originated in Facilities Management. Consequently we understand the requirements of integrating sustainability into the management of a facility. We can easily sense check our strategies with experienced FMs to ensure we provide practical advice.

Client engagement - We develop relationships with our clients that revolve around us living in their organisation. Our proactive advisors engage clients with a strategy to meet their organisational requirements and goals.

Our client stakeholders typically operate at a high level and don’t have time to micromanage consultants. They rely on us to keep them informed and take an active role in managing their environmental concerns. By approaching our clients with challenges they face and an approach to overcome them we leave our clients to focus on their core business.

Sustainability

Long term committments - We work in the medium to long term. Although we have assisted new clients with short term projects, most of our work is delivered in the medium to long term. This means we need to be accountable and deliver measurable results.

Technology - At Beyond Green, we don’t wait for technology to come to us, but actively develop our own when the market can’t deliver on our requirements. A major highlight was the development of an online environmental reporting system in 2008.

When the market has existing systems, we actively partner with third parties to bring the best technology to our clients in an integrated fashion, managing the transition process on their behalf.

“Sustainable development is development that meets the needs of the present without compromising the ability of

future generations to meet their own needs.”

Brundtland Report

United Nations World Commission

on Environment and Development

In addition to the traditional ‘Hard FM’ services Mosanada UGL provides a number of additional services to maximise the amenity of facilities under our management.

Life Cycle Management provides clients with extended equipment lifetime, improved reliability and predictable capital expenditure plans for replacement and upgrades.

Project Management expedites schedules and reduces client management costs for small projects. Utilising our established supply chain facilitates timely completion of projects to a high standard and with exceptional value. Information transfer is managed internally to ensure ongoing FM services are adjusted to ensure the ongoing success of the project.

Events Management provides tried and tested procedures for ensuring Facilities perform optimally during ‘event mode’. Our people execute reliable procedures to ensure visiting organisations comply with safety requirements and utilise venues in a manner that does not compromise the condition of valuable assets. Finally, the facility is prepared to ensure 100% reliability during event delivery.

Adding Value

The Qatar Olympic Committee (QOC) signed on with Mosanada UGL in 2013 for FM Services at eleven of the major sporting facilities located throughout Qatar, ranging from eight ‘Grade A’ football stadiums through to national Tennis, Shooting and Equestrian Centres. The total contract value is worth in excess of 100M Qatari Riyals.

As part of the contract Mosanada UGL will be providing services such as building control, maintenance and sustainability services to ensure that sport and recreational activities can be enjoyed in superior facilities not only by people living in Qatar but by visiting international athletes as well.

Scope of services:

• Facilities Asset Management & Administration

• Facilities Project Management & Contract Management

• Facilities Maintenance Services

• Mechanical, HVAC, Electrical and Civil

• Stores Management

• Centralised Command Control Centre Management

• Event Related FM Support Services

• General and specialist cleaning and façade cleaning

• Landscaping & Horticulture

• Pest Control Services

• Administration & Management of Specialists Contractors

• Account and financial services

• Computerised Maintenance Management System

SINGAPORE SPORTS HUBSINGAPORE3.8 million sq ft / 353,000 sq m sports complex, with a 70,000 seat stadium and more

The 240 hectare Aspire Zone development consists of:

• Energy Centre (District Cooling)

• Orthopaedic Hospital

• Sports Stadium with 50,000 seats

• Aquatic Complex with 4,500 seats

• Multi-purpose Sports Hall

• Sports Academy

Scope of services:

• 230 Mosanada UGL employees and 800 contracted staff

• Building management & maintenance

• Housekeeping service

• External façade and window washing

• Testing and commissioning

• Specialist sub contractor management

• Fire safety management

• Account and financial services

• Computerised Maintenance Management System

Our flagship projects Some of the other properties managed by UGL

CHRYSLERNORTH AMERICA205 locations, 78.4 million sq ft / 7.3 million sq m

BRITISH LAND / OXFORD PROPERTIESUNITED KINGDOM224m high, 600,000 sq ft / 55,741 sq m, this is a new icon in London’s insurance district

SYDNEY OPERA HOUSEAUSTRALIAWorld renowned cultural landmark, hosts more than one million visitors and 2,500 live performances each year

For further information visit www.mosanada.qa