TOTAL QUALITY MANAGEMENT AT MOTHER

DAIRY

PRESENTED BY:VAIBHAV RAJ – BM015278

VIKRANT SINGH RAWAT – BM015288VIPUL – BM015289

RITESH SHARMA – BM015296ANKIT VISHNOI –BM015294

OVERVIEW

Introduction Process Quality Product Quality People Quality Supply Chain Management Conclusion

INTRODUCTION Mother Dairy, manufactures, markets & sells milk and milk products including

cultured products, ice creams, paneer and ghee under the Mother Dairy brand.

It was set up in 1974, as a wholly owned subsidiary of the National Dairy Development Board (NDDB) of India, under the Operation Flood Programme.

The dairy was established on behalf of the Govt. of India, Ministry of Agriculture.

It is Mother Dairy’s constant endeavor to ensure that milk producers and farmers regularly and continually receive market prices by offering quality milk, milk products and other food products to consumers at competitive prices.

TOTAL QUALITY MANAGEMENT PROCESS AT MOTHER DAIRY

Procurement

GMP & Hygiene

Processing

Packing

Product Testing & Release

Distribution

Merchandizing

Milk Collection Process and conversion into various products

packed or loose milk

pasturised milk

cream seperator and homegenisation

pasturisation

silos

transportation

chilling center

collection center

Evaporator

Milk Solid

Butter Churner

G boiler

Butter

OPERATION STRATEGIESImplementing International Management System Standards (ISO)

Bench Marking

Process Optimization

Auditing &Assessments

Consumer Satisfaction

PRODUCT DEVELOPMENT PROCESS The product is developed after thorough market analysis and consumer

preferences

New Product Development process includes Concept Development, Lab trials, Shelf life Studies, Consumer Research

They select quality ingredients from reputed manufacturers across the globe meeting all Quality and Food Safety requirements.

R&D Scientists monitor and control first few batches of commercial production to ensure conceptualized quality.

PRODUCTION SYSTEM

Processing of milk is controlled by process automation: microprocessor technology is adopted to integrate and completely automate all functions

There are four ways of milk processing Clarification Standardization Homogenization Pasteurization

INNOVATION

Mother Dairy established its Innovation Centre, in April 2010 at its central location in Delhi

Mother Dairy’s R&D Team is continually engaged into development of novel products

The major thrust has been on developing functional foods targeting consumers’ health & wellness

Packaging innovations are also taken up at Innovation Centre with various packaging materials

PRODUCT QUALITY CONTROL METHODOLOGIES

Mother Dairy maintains stringent measures to ensure the quality and purity of the milk provided to its consumers

The milk is tested for adulterations and quality at the time of collection from the farmers

The Milk that comes from the collection points to the Mother Dairy plant is ensured to have a temperature of not more than 4°C

The Milk quality is checked repeatedly after each processing phase and the temperature is judiciously maintained less than 4°C always

Before the milk leaves the plant for the delivery/distribution outlets the milk is tested again

The temperature of milk in the delivery trucks is always maintained less than 4°C

TOTAL QUALITY MANAGEMENT OF HR

Employees are the assets of any organization & Human Resource Department can be seen in each and every department of any organization.

The function of Human Resource Management is to manage the people working in the organization.

Human Resource Management in simple words means planning, organizing, directing and controlling

Mother Dairy shares collaborative and friendly relationship with preferred partners, employees, consumers and other workers involved to it.

In Mother Dairy major attention is given on the welfare and Safety of employees.

HR planning in Dairy is very smooth and transparent

HIERARCHY OF HR DEPARTMENT

Personnel Department

Administration Department

Time Keeping Department

Telephone Department & Computer Department

CONTINUOUS IMPROVEMENT OF HUMAN RESOURCE

Process of Induction

Training and Development

Motivation

SUPPLY CHAIN MANAGEMENT

CONCLUSION• Mother Dairy is committed to apply state of the art technology and processes to enhance

productivity that ensures quality at Competitive price.

• Each batch of incoming and outgoing milk is subjected to 21 quality tests including presence of foreign matter and bacteriological tests.

• Pledge to provide quality and safe products under clean and hygienic environment & Comply with applicable regulations and legislations.

• Mother Dairy was the first Dairy in the country to implement ISO-14031 (Environment Performance Evaluation) project. The company’s Quality Assurance Laboratory is ISO/IEC- 17025:1999 certified by NABL (National Accreditation Board for Testing and Calibration Laboratory), Department of Science & Technology, India.

• The Dairy has ZERO fatal accident since the date of its inception which shows the level of overall quality they maintain.