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Unleashing the Global Power of Appreciation Michelle M. Smith, CPIM, CRP @michelleMsmith9 Stand # 506
| Date post: | 10-Aug-2015 |
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Unleashing the Global Power of Appreciation
Michelle M. Smith, CPIM, CRP@michelleMsmith9 Stand # 506
Engagement
Opportunity& Well-Being
Trust
Pride in Organisation
Appreciation
Alignment
Communication
Engagement Drivers
Appreciation impacts everything!
Consistent Impact Globally
Engagement’s Impact on Growth
withengagement
without engagement15% improvement in
engagement = 2% more operating margin
Opportunity & Well-Being
engagement
strongweak
Opportunity & Well-Being
engagement
adding appreciation
weak strong
Trust
engagement
weak strong
Trust
engagement
adding appreciation
weak strong
Company Pride
engagement
weak strong
Company Pride
engagement
weak strong
adding appreciation
Perception Gap
Sr Execs Managers Employees0
10
20
30
40
50
60
70
80
90
80
40
21
Managers
Percentage saying employees are recognised at least
monthly
43Weekly
70 Annual or not at
all
Sr. Execs
Employees
Properly acknowledging achievements
has the equivalent perceived
value of a 1% pay rise
The Power of a Thank You
More frequent, less formal, general criteria
Less frequent, more formal,
specific criteria
Thank you notes, e-cards, verbal,
on-the-spot
Above and beyond, living
the values
Sales,
wellbeing, attendance
Safety, ideas, performance management
Milestone awards, President’s award, induction, events
Initiated by a person taking some action to recognise
(Fosters relationship building)
Initiated by passage of specific timeline or achievement of a specific metric
(Reinforces performance-oriented cultures)
Incentives
Alignment & Reinforcement Impact & Reach
O.C. Tanner Recognition Spectrum™
Making It Happen• Assess where you’re
strong; or have gaps
• Re-allocate resources to higher gain initiatives
• Add appreciation to maximize outcomes
• Visit Stand #506 for more ideas and
help!
Please leave your business card for
the research white paper, the white
papers on recognition in
China & India, and the Global
Recognition Partner Checklist
Interested in Improving Customer Service?
11:30 Tomorrow
Seminar Room 2
Further questions can be addressed to:
Thank You!@michelleMsmith9
Stand # 506
Michelle M. Smith, CPIM,CRPA world-renowned international speaker, author, and consultant, Michelle is a trusted advisor to many of the world’s most successful companies and
government organisations. A highly accomplished industry leader, she is a respected authority on leadership and employee engagement, and has
published and presented more than 800 articles and lectures.
A passionate thought leader, Michelle was named one of the “Ten Best and Brightest Women in the Incentive Industry.” She is President Emeritus of the
Incentive Marketing Association, Past President of the FORUM for People Performance at Northwestern University, Vice President of Research for the
Business Marketing Association, among many other prestigious board positions past and present.
“Michelle intuitively understands the importance of unlocking an employee’s hidden potential, and how to
leverage performance development initiatives for maximum return on investment.”
