www.dhl.co.in

MOVING YOUR BUSINESSTO GREATER HEIGHTS

INDIA’S BUSINESSLANDSCAPE

Delivering value. Providing solutions. Driving competitive advantage. DHL Supply Chain India has been committed to keeping businesses moving efficiently and cost-effectively since 1997.

In today’s era of relentless globalisation, businesses need to cater for increasingly sophisticated customers who demand more innovation, value and immediate satisfaction in products and services. All around the world, companies recognise that top-notch supply chains give their businesses a competitive edge, provide a commercial upside and ensure sustained growth.

For many years India’s Logistics Industry has grappled with the challenges of a large geography with fragmented supply chains and an over complicated tax structure. However, key legislative reforms and major infrastructure projects are lined up to take place over the next five years providing an excellent opportunity to re-engineer supply chains, optimizing efficiency and providing seamless services pan-India, enhancing profitable business growth.

DHL Supply Chain in India

We offer a comprehensive range of services across the entire supply chain, from initial consultancy and design, to final mile full truck load & less than truck load delivery and reverse logistics. We leverage our local insights and draw on our global scale to give your business that extra edge.

Here’s how we can drive your competitive advantage:• We ensure your customers get unmatched service levels• Your products get to market faster and more efficiently• You can utilise our proven sector-specific solutions throughout your

supply chain• Our supply chain experts will always challenge the status quo, provide

multi-dimensional supply chain solutions and support reengineering supply chain networks

• Consistently excellent operations with a structured and systematic approach to performance improvement

OUR SUPPLY CHAIN OFFERING

We provide secure, agile and sustainable solutions, that enable you to expand and reach every market that matters, now and in the future

OUR KEY FACILITIES IN INDIA

Country Office

Multi User Site

Dedicated Site

Branch Network - Transportation

We move businesses like yours

Our competitive edge is yours

Over the years we have developed successful supply chain solutions for our clients across key business sectors. Whatever your supply chain or business challenges are, chances are we’ve already created a range of robust solutions that can be customised to meet your requirements.

We ensure that your business benefits from excellent value across every aspect of your supply chain through:

See your profits grow with an integrated, efficient, flexible and cost-effective supply chain solution tailored to tackle your unique business challenges.

• Experience, technical expertise and innovation• Constant engagement and collaboration with you• Quality, cost-saving logistics and project

management•Sustainable solutions that evolve with you• Reliable local presence with a global reach•World-class safety standards•Talented and high performing staff to support

your business growth•Value-added services

Our Supply Chain Solutions

MumbaiAurangabad

Pune

Vadodara

Ahmedabad

Kolkata

Vishakhapatnam

Jamshedpur

Hyderabad

Bhubaneshwar

Guwahati

VapiNashik

Goa

Cochin

Bangalor Chennai

Pondicherry

Coimbatore

Kanpur

Mandideep

Nagpur

Indore

Jaipur

New DelhiRudrapur

Ludhiana

Roorkee

OUR SECTOR FOCUS

AUTOMOTIVERETAIL

ENERGY

HEALTHCARE

TECHNOLOGY

CONSUMER

AutomotiveThe automotive industry in India is the 10th largest in the world with an annual production of close to 2 million units. India’s auto components industry is the 2nd largest. We provide end-to-end logistics services that give clients better control in managing inbound to manufacturing, high-cost components, shorter lead times, and increased service expectations.

We have dedicated and shared-user solutions for clients to deliver cost reductions, inventory optimisation and network re-design.

The Indian healthcare industry is one of the strongest growing sectors in the world. We offer dedicated and shared-user solutions for pharmaceutical, medical device, medical equipment and hospital supply industries. We have comprehensive solutions which cut across order management from stockists, ledger management and complete logistics management from plants across the country to CFAs and CFAs to stockists.

Our solutions reduce total supply chain lead time, support reverse logistics needs and are all underpinned by our cutting edge Information Technology solutions. By partnering with us, our technology clients have the flexibility to keep pace in a vast and extremely dynamic marketplace with ever changing needs and cost pressures.

Consumer

Healthcare

Technology

Our solutions have proven:• 20% improvement in service levels to

dealers• 10% cost reduction in supply chain• 5% - 15% increased productivity in our

distribution centres

Key clients in India have experienced:• 8 - 10 % inventory reduction in the

supply chain• 4% - 6% improvement in sales annually• 15% reduction in order-to-delivery

turnaround time• Improved debt collections by 5 days

• We can deliver anywhere in India within 2 to 4 hours, and have reduced overall turnaround time of repairs by 25% via our repair services that are integrated with your logistics solution

RetailWe offer a host of integrated services to retailers in India that address key business challenges including on-shelf availability, supply chain agility, effective use of infrastructure and global sourcing. We have reduced lead times and improved service levels for our retail clients, optimising their position in the Indian marketplace.

EnergyAs India’s top logistics company, we can give you the control and visibility you need to meet the world’s ever-increasing need for energy, with a strong focus on compliance and strict adherence to health, safety, security and environmental standards and laws.

SUPPLY CHAIN SOLUTIONS FOR INDIA

PLAN SOURCE MAKE DELIVER RETURN

• Supply Chain Analysis And Design

We combine innovative supply chain modelling tools with real-life practical experience.

• Being Lead Logistics Provider (LLP)

We instigate and manage cost-effective change across entire supply chains with strategic partnerships.

•Environmental Compliance

We help to reduce your carbon footprint with effective greenhouse gas reduction strategies.

• Procurement Services Delivering substantial

cost savings with less risk, while ensuring quality and reliability.

• Raw Materials Warehousing

Streamlining the flow of raw materials into your facilities with a thorough understanding of your processes.

•Raw Materials Transportation

We combine inbound and outbound transportation, with the expertise to handle a wide range of products.

•International Supply Chain Management

Manage the flow of goods from low-cost production locations with more control.

• Industrial Projects Transportation

Clients leverage our expertise in cargo scheduling and material management.

•In-Plant Logistics We manage activities

within customers’ facilities to integrate production processes with external supply chains.

• Finished Goods Warehousing

We design and operate customised warehouses that deliver bottom-line benefits.

•Assembly And Co-Packing Partner with us to deliver

the right product to the right customer with speed and efficiency.

• Transportation And Distribution Management

We offer an array of solutions that leverage multiple modes so your product arrives where it needs to be at the lowest landed cost.

• Service Parts Logistics Our systems help you

anticipate and prepare for your customer’s demands and get them the critical parts they need quickly.

•E-Fulfilment Our coordination,

experience and innovation will help improve the service you offer to online customers, including e-commerce solutions, cash on delivery and returns management.

• Reverse Logistics Returns are managed

effectively to allow you to recapture value or reduce write-offs while keeping customers happy.

• Environment Compliance

We work to ensure improved safety, security, health and environmental performance.

Supply Chain Planning Inbound Logistics Manufacturing Logistics Distribution Logistics Aftermarket Logistics

Our core logistics services: Warehousing, Transportation, Value Added Services, Management Services

YOUR STRATEGIC PARTNERWhen you come to us, rest assured that our dedicated experts will work closely with you to identify what’s working, what could be optimised and how to apply tailored solutions across the supply chain that will realise your profit goals. These solutions are based on proven models we’ve developed, honed and refined over the years, to reduce cost, time and risk.

Creating and operating customised warehouse solutions that deliver bottom-line benefits is at the heart of all oursolutions. We operate over 4 million square feet of warehouse space across 144 facilities in key locations pan India.

Our multi-user client facilities offer strategic, operational and financial benefits, namely:• Internationally standard infrastructure and processes• Professional management personnel• Consolidation synergies for transport• Flexible space solutions and vertical utilisation• Better cost control and forecasting

Transportation can easily consume more than 60% of your total logistics costs. Don’t let having your products on the road longer than you have to compromise your profits. By increasing visibility and using dynamic routing tools, intelligent load builder software and our transport management systems, we put you firmly back in control of India’s 3.3 million kilometres of roadways. Aside from an intimate familiarity with Indian transportation networks, we utilise control towers, shipment tracking, truck monitoring and constant system updating to ensure on-time delivery for you. We also train our drivers to be our ‘Ambassadors on the Road’, provide state-of-the-art vehicles, prioritise driver safety and comfort, and use GPS amongst other technologies to support performance. Your business will benefit from our vision of ‘Carry More for Less’ via:

• Better fleet utilisation and delivery consolidation

1. Warehouse management

3. DISCHA Consulting

4. IT Solutions

2. Transportation management

• Bigger cost reductions through better transport management and execution

• More efficient driver and equipment management• 24/7 support with regional resources• Enhanced reporting of performance

DISCHA Consulting is our top strategic business advisory to help develop new strategies and concepts to optimise supply chains for our customers. DISCHA Consulting can provide unmatched benefits to your business, namely: • Supply chain consulting expertise combined with our logistics

know-how• Methodology and best-in-class tools developed over the years• Experienced in developing a world class supply chain plan in

just 8 - 12 weeks• Concrete recommendations that can be implemented with any

provider of choice• A strong track record with fully operational solutions

Whether you require a new solution from scratch or integration into your existing system, we design and implement global IT and project management solutions to match your needs and bring consistent, high-quality and cost effective IT services to your supply chain.

• We employ a range of IT solutions that include Warehouse Management, Transport Management, Spare Parts Logistics

and other value-added systems to enhance and improve supply chain visibility.

OUR COMMITMENTAs we move businesses from strength to strength, we are also invested in the rise of India’s people and her communities. We have an ethos of responsibility, compassion and commitment towards our employees, the environment, the society in which we operate and the capital that has been entrusted to us.

Introducing First Choice

GoGreen

GoTeach

GoHelp

First Choice is our systematic approach to put you first and deliver the best service. We leverage our established global network and combine it with local insight to give you effective solutions that also reflect lessons we have learnt in our years of experience.

This program underscores our commitment to protecting the environment. It has been implemented across the DP DHL Group with the aim of minimising carbon emissions and optimising energy efficiency in all our operations and that of our customers.

Our partnership with Teach For India is part of the global GoTeach program that helps children in low-income communities gain access to a better education. Besides making financial donations to support and expand the program, our employees are engaged in local volunteering activities to support education.

Delivering much-needed help and supplies after natural disasters. Our specially selected logistics experts train with disaster response professionals to ensure we are ready to mobilize to support our communities when needed.

Key initiatives include:

• Helping our divisions maximise performance and become loyalty leaders in their markets

• Implementing the Employee Opinion Survey to identify key areas of improvement

• A comprehensive capital markets program, Roadmap To Value, that helps us cut costs and increase revenue

• The GoGreen program to support environmental protection

Every year, we create 2,000 new job opportunities for Indian nationals and train over 3,000 full-time supply chain professionals at our 3 dedicated Gurukuls across the country. Our training programs are designed in-house by a team of supply chain experts from the Asia Pacific region.

DHL AT A GLANCEDHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers.

The logistics company for the world

The logistics company for the world

A global network composed of more than 220countries and territories and about 275,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL embraces its social responsibility by supporting climate protection, disaster management and education.

DHL is part of Deutsche Post DHL. The Groupgenerated revenue of more than € 53 billion in 2011.

As the world’s leading contract logistics provider we create competitive advantage for our customers by delivering exceptional operational service and innovative solutions across the supply chain.

Comprising a global network of 125,000 dedicated employees, in more than 60 countries, DHL Supply Chain provides the best supply chain solutions across a number of industry sectors including automotive, consumer, chemicals, energy, engineering & manufacturing, life sciences & healthcare, retail, and technology.

As the most trusted operator in the logistics industry, DHL Supply Chain delivers on promises.

• Exchange:DAX•Tickersymbol:DPW• Fiscalyearend:December•Revenuein2011:€53billion•Sector:Logistics•Modernpostalsystemfounded:1490

• Wentpublic:2000• CEO:FrankAppel• HeadOffice:Bonn,Germany• Employees:Approx.470,000• Salesin220countriesandterritories• 120,000destinationsworldwide

• Marketleaderincontractlogisticswith8.3%marketshare• RevenueSUPPLYCHAIN2011:€13.2billion• Approx.125,000dedicatedemployees• Presentinmorethan60countries• >2,000customersacrossallverticalmarkets• 2,400terminals,warehouses,offices• ~23,000,000m2ofstoragearea

EXPRESS

InternationalExpress

SUPPLY CHAIN

Contract Logistics& Business Process

Outsourcing

RoadFreight

GLOBAL FORWARDING, FREIGHT

Air and OceanFreight

Die Post für Deutschland The Logistics Company for the World

Toll Free Number: 1800 266 2100Fax: +91 22 6136 2090APAC.SupplyChain@dhl.comhttp://www.dhl.co.in/supplychain

DHL Supply Chain702, 7th Floor, Tower B, 247 Park Vikroli (West) Mumbai 400083

Deutsche Post DHL – The Mail & Logistics Group