2. Introduction The objective of this document is to introduce
some key aspects on working with Lazada Introduction to Seller
Center Content Production Price & Stock Management Order
Fulfilment Returns Financial Reconciliation If you are going
through this document in self- learning mode, we encourage you to
open Seller Center in your web browser and try the functionality
simultaneously Please ask questions to the Trainer or the Partner
Support Center if any part of the document is not fully clear.
Please note this material is supplemented by videos and more
detailed guides. You will also need to clear the Assessment test on
these topics. 2
3. Agenda Brief introduction to Lazada and Marketplace (MP)
platform Secrets to success on Lazada MP platform Key topics for
successful partnership with Lazada Introduction to Seller Center
Content Production Price & Stock Management Order Fulfilment
Returns Financial Reconciliation Resources for further help and
questions 3
4. Agenda Brief introduction to Lazada and Marketplace (MP)
platform Secrets to success on Lazada MP platform Key topics for
successful partnership with Lazada Introduction to Seller Center
Content Production Price & Stock Management Order Fulfilment
Returns Financial Reconciliation Resources for further help and
questions 4
5. Welcome to the Lazada family! Lazada is the #1 e-commerce
website in Malaysia We get more than 180 000 visitors on our
website everyday . It is more than double the volume of daily
visitors in Malaysias largest shopping mall, One Utama We have 940k
+ Facebook fans. More than Maxis, Starbucks and McDonalds!
Everybody has a fair chance to succeed! Average sales for our top
100 sellers have grown over 20% every month 3 of our top 5 sellers
only joined our MP platform in the last 3 months! 5 We are very
happy that you have decided to partner with us. We are keen to
invest in making you successful on our platform!
6. Your friends at Lazada 6 Sales manager Onboarding manager
Introduced you to Lazada, will help you to set up (e.g., create
content to upload on Lazada website) before handing over to Vendor
manager Explain basics of working with Lazada in Open University.
Will continue to be your coach (especially during your first 30
days) Vendor manager Your Account manager, will take responsibility
for your success, and be your point of contact on Pricing,
Assortment, Marketing Partner Support Center Your point of contact
for queries, requests and complaints on all topics not covered by
Vendor manager Operations, Finance, IT
7. Secrets to success at Lazada 7 Top 3 seller in Mobiles on
Lazada Top 3 seller in Fashion on Lazada Top 5 seller in Home
Appliances on Lazada Earlier my warehouse staff would not check for
orders we get from Lazada everyday. We missed many orders because
of this. Now, I ask them to log in to Seller Center first thing in
the morning and set up time with 3PL for pick up. And the sales
impact is dramatic, one thing leads to another and my account
manager also takes interest and helps me get more traffic to my
products! In my experience, it is most important to invest in
describing products in detail. My sales really shot up once I took
effort to write interesting description and photos for my products
What has been helpful for me is to check price and stock level of
my fast moving items I try to constantly stay on top of these SKUs
as they generate most of my business
8. Agenda Brief introduction to Lazada and Marketplace (MP)
platform Secrets to success on Lazada MP platform Key topics for
successful partnership with Lazada Introduction to Seller Center
Content Production Price & Stock Management Order Fulfilment
Returns Financial Reconciliation Resources for further help and
questions 8
9. Introduction to Seller Center 9 Web address -
https://sellercenter.lazada.com.my/ Seller Center is your access to
all key information on doing business with Lazada: Commission and
payment terms Product creation on website Stock and price updates
for SKUs Orders received Order fulfilment Returns status Financial
Reconciliation Important news and updates It can be accessed
through any web browser with your unique ID and password You will
get your access details in your email once you have registered with
us Hot Tip: You should get the person who will manage your
inventory and ship orders trained on Seller Center
10. Seller Center - Homepage 10 1. Merchants Shop Name 2. Menu
Tab 3. Pending orders 4. All orders Summary 5. News- Latest news by
Lazada to merchants 6. Sales Summary of the merchant 1 2 3 4 5 6
Hot Tip: You can update your general information (e.g., Bank
Account) at Settings -> Your Profile
11. Agenda Brief introduction to Lazada and Marketplace (MP)
platform Secrets to success on Lazada MP platform Key topics for
successful partnership with Lazada Introduction to Seller Center
Content Production Price & Stock Management Order Fulfilment
Returns Financial Reconciliation Resources for further help and
questions 11
12. Content Production Why is it important 12 Content
Production refers to the description and photo of the products that
you want to sell on Lazada It is an investment on your part to
boost your sales similar to the offline shop where you create
displays We request you to use the Seller Center to either create
product pages one-by-one or through bulk upload What is Content
Production? Why is it important? Direct correlation of quality of
content to sales!
13. Content Production What does the product look like on
Lazadas website? 13
14. Content Production Planning content production 14 By Seller
By Lazada Mass upload of SKUs One SKU at a time 1. Click Products
at the Menu Tab 2. Select Import Products 3. Download the excel
file, enter details, and upload it 1. Click Products at the Menu
Tab 2. Select Add a Product 3. Fill online form 1. Search Lazada
and online resources for royalty-free images of your products that
meet quality requirements 2. Hire a photographer to come to your
warehouse. If required, you can ask your sales manager for a
reference of photographers who have worked with Lazada merchants 3.
Bring your products to our warehouse (in-house studio). Ask your
sales manager to schedule your visit 1. Create a first draft of
basic product information and some key fields such as warranty 2.
Submit draft to Lazada Content Production team who will build on
the draft (especially on writing description) 3. Review the draft
created by Lazada There are strict minimum standards for content
from Lazada. We are happy to produce content for you, but strongly
advise you to do it yourself to create a competitive advantage for
your shop! Who produces content How to upload text field
information How to upload images
15. Content Production How to use mass upload function to
create content? 15 1. Click Products at the Menu Tab 2. Select
Import Products
16. Content Production How to use mass upload function to
create content? 16 Click on the right category to download excel
file
17. Content Production How to use mass upload function to
create content? 17 1. Enter the required details in the excel file
2. Save the file as per the instructions given in the Introduction
sheet Hot Tip: If you don't wish to apply any special price to your
product, leave the "Sale Price" field blank (dont type "0)
18. 18 1. Copy all the cells from the template 2. Download Open
Office software:
http://sourceforge.net/projects/openofficeorg.mirror/files/4.1.0/binaries/en-US/
Apache_OpenOffice_4.1.0_Win_x86_install_en-US.exe/download 3. Paste
the cells from the template (using Ctrl+Shift+V, choose Unformatted
text) in a new Open Office spreadsheet. Save file as csv, check
Edit filter setting, Keep Current Format and Choose UTF 8 in
Character Set and ; in field delimeter Content Production How to
use mass upload function to create content?
19. Content Production How to use mass upload function to
create content? 19 1. Choose Import Mode : Create New Product 2.
Choose the csv file 3. Click Upload File Status (Finished/ Failed)
will appear in Feeds
20. Content Production How to create content for one SKU at a
time? 20 1. Click Products at the Menu Tab 2. Select Add a Product
1. Choose a primary category of your product 2. Click Select upon
choosing the right product category
21. 21 Content Production How to create content for one SKU at
a time? 1. Fill in Product Information 2. Fields marked with
asterisk (*) is compulsory- Name, Name (Malay) and Brand 3. For
Name (Malay) field, you have to copy and paste the Name that you
key in English 4. You may add 3 more additional categories for your
product.
22. 22 Content Production How to create content for one SKU at
a time? 1. Next, click on More Product Details 2. Click at Product
Description which is one of the mandatory fields (marked by
asterisk) 3. Fill up the product description column. Description
must be in paragraph format. You may insert image or video links in
this field. 4. Copy and paste the Product Description in the
Product Description (Malay) field
23. 23 Content Production How to create content for one SKU at
a time? 1. Fill up Highlights field. 2. Make sure you list out the
core information of your product here 3. Field must be filled with
bullet point Hot Tip: Make sure you specify your warranty details
in the Highlights section e.g., 1 year warranty on the mobile
phone, but only 3 months warranty on the included charger
24. 24 Content Production How to create content for one SKU at
a time? 1. Next, fill up Whats in the box field. Here, you can
describe the content of your package. If you are only selling 1
item in that package, you have to fill it as 1 X (Product Name).
Listing must be in bullet format. 2. Next, click on delivery and
fill up Shipping time (min days) as 5 and Shipping time (max days)
as 8. Any other values of input will be rejected by Lazada
25. 25 Content Production How to create content for one SKU at
a time? 1. Next, click on measurements and fill up the dimension
and weight of your product (in cm)
26. 26 Content Production How to create content for one SKU at
a time? 1. Next, click on product pricing. Here you have to fill up
your product SKU, Quantity (Stock the WH allocated to Lazada) and
Price. SKUs must be unique for each product. 2. You can fill in
sale price if you want to offer a cheaper price for your product.
3. The sale can be timed. You can choose the sale start date and
sale end date to run the sale for a specific duration (e.g., to run
a 1 day sale tomorrow, choose start date as tomorrow and end date
as day after tomorrow)
27. 27 Content Production How to create content for one SKU at
a time? 1. You can add product variation if your product comes in
different sizes or content 2. Click on Add another product
variation and you will see another row of inputs 3. Add the
variation. Ex. Shoes, Put the size in variation column and fill up
the SKU, Quantity, Price and Sale Price (if any) 4. You may add in
more variation according to the variation of the product 5. For
colours, you MUST add in as a different product. Different colours
are considered as different products
28. 28 1. Next, click Images. You can add up to 8 images for
one product. 2. Each image must be at least 600 x 600 pixel and a
maximum of 2000 x 2000 pixel. 3. Each image MUST have a white
background. You may use www.bonanza.com/background_burner to edit
your images to have a white background 4. Once you are done, click
Submit All and Finish 5. Your product will fall in Lazadas QC
queue. 6. The process of approval for QC will take a maximum of 3
working days Content Production How to add images? Hot Tip: You can
check the dimension of your image by a right click of mouse
button> Properties> Detail
29. Content Production QC Requirement Ensure following are
adhered in your product inputs: Product Description : Must be in
paragraph format with at least 50 words Highlights & Whats in
the box: MUST be in bullet format Delivery lead time : Compulsory
to be Min 5 days and Max 8 Days Image: Background MUST be WHITE, NO
watermarks/scribbles, Only ONE product per image Measurement of the
product in cm 29 Important Note Branded products listed and sold in
Lazada MUST be authentic. Merchants must provide licenses or
distributorship for branded items. Any counterfeit product that is
listed and sold will result in termination of contract and
merchants must refund customers at their cost Compulsory fields: 1.
Name 2. Name (Malay) 3. Brand 4. Product Description 5. Product
Description (Malay) 6. Highlights 7. Whats in the box 8. Delivery
time 9. Measurement and weight
30. 30 Content Production How to check status? 1. To check the
status of your added products, click Products on your Seller
Centers main tab. 2. Then click on Manage Products Hot Tip: It
generally takes 2- 3 days for uploaded content to be approved
31. 31 Content Production How to check status? 1. Here, you can
check the status of your uploaded products 2. Those products with a
green tick at the visible column are LIVE at Lazadas website 3.
Those with a cross is pending to LIVE, due to some reason. Click on
the cross and check on the reason.
32. 32 Content Production How to check status? 1. If your
product does not pass QC, it will fall under Poor Quality. 2. Click
on it and you can check the reasons the product was rejected. 3.
Then click on the pencil icon under Action tab and edit whatever
necessary
33. 33 Content Production Detailed guide on Dos/ Donts is
available Hot Tip: The last slide of this deck has the link to
download this detailed guide
34. Agenda Brief introduction to Lazada and Marketplace (MP)
platform Secrets to success on Lazada MP platform Key topics for
successful partnership with Lazada Introduction to Seller Center
Content Production Price & Stock Management Order Fulfilment
Returns Financial Reconciliation Resources for further help and
questions 34
35. Price & Stock Management Why is it important 35 Stock
management refers to a seller allocating the appropriate amount of
stock in the warehouse for Lazada for a SKU based on its forecasted
demand. The seller should also update this on Seller Center We
recommend sellers to update stock three times a week, but it
depends on the SKU and if there is a marketing promotion - e.g.,
for a SKU with high sales volume, recommended is to update it on a
daily basis Price management refers to timely update of the price
of a SKU in Seller Center. We recommend a regular review of prices
so that orders do not have to be cancelled because of outdated
prices What is Price & Stock Management? Why is it important?
Direct correlation of regular stock and price management to
cancellation and customer satisfaction! 00.511.522.533.544.55
Cancellation rate (%) Customer Satisfaction Rating
36. Price & Stock Management What is the correct price and
stock level for a SKU 36 Price Stock Vendor managers understand
pricing trends at a SKU and category level sometimes a 5% price
reduction can help bring the SKU to an inflection point that will
help increase sales 10x and clear inventory While maintaining
seller confidentiality, they can share competitor insights, both on
Lazada and in the offline world Partner Support Center Topic Who to
contact How can they help Vendor manager PSC has access to experts
who can analyze past trends and forecast future volume for SKUs and
categories They can share the optimum stock level and re-order
point for your SKU
37. Price & Stock Management How to update the price and
stock level 37 Price & Stock update Mass update of SKUs One SKU
at a time 1. Click Products at the Menu Tab 2. Select Import
Products 3. Download the excel file for Stock Update or Price
Update, enter details, and upload it 1. Click Products at the Menu
Tab 2. Select Manage Products 3. Update stock and price level for
the product
38. Price & Stock Management How to do a mass update of the
price and stock levels of SKUs 38 Click Products at the Menu Tab
Select Import Products Click on the right category to download
excel file
39. Price & Stock Management How to do a mass update of the
price and stock levels of SKUs 39 Use Text to columns, update the
information Hot Tip: You only need to choose the SellerSku and
attribute that needs to be updated. For e.g., if you want to update
stock, you can include SellerSku and Quantity or to update name or
description of SKU, you can include SellerSku and Name or
Description Primary Category cannot be updated using this
template
40. 40 Content Production How to do a mass update of the price
and stock levels of SKUs 1. Copy all the cells from the template 2.
Paste the cells from the template (using Ctrl+Shift+V, choose
Unformatted text) in a new Open Office spreadsheet. Save file as
csv, check Edit filter setting, Keep Current Format and Choose UTF
8 in Character Set and ; in field delimeter
41. Content Production How to do a mass update of the price and
stock levels of SKUs 41 1. Choose Import Mode : Import Product 2.
Choose the csv file 3. Click Upload File Status (Finished/ Failed)
will appear in Feeds
42. 42 Price & Stock Management How to update the price and
stock levels for one SKU at a time 1. Click Products on your Seller
Centers main tab 2. Then click on Manage Products 3. Edit the price
and stock level Hot Tip: Stock and Price updates reflect
immediately on Lazada website for active SKUs of verified
sellers
43. Agenda Brief introduction to Lazada and Marketplace (MP)
platform Secrets to success on Lazada MP platform Key topics for
successful partnership with Lazada Introduction to Seller Center
Content Production Price & Stock Management Order Fulfilment
Returns Financial Reconciliation Resources for further help and
questions 43
44. Order Fulfilment Why is it important 44 Order Fulfilment
refers to the timely delivery of ordered items. The package should
contain the right items in working condition, warranty, invoice and
other document There are a variety of fulfilment models, but the
most popular mode involves pick up and delivery by a third party
logistics (3PL) company from your warehouse to the customer We
request you to use the Seller Center to update the status of your
order (when it is shipped) and to print documents such as shipping
label and invoice. What is Order Fulfilment? Why is it important?
Sellers get paid only for properly fulfilled items Customers will
cancel orders if they do not hear that it has been shipped in 48
hours Customers will return orders if items have not been packed
properly or contains a defective/ wrong item As per contract,
sellers are liable for penalties/ delisting from Lazada if poor
performance persists
45. Order Fulfilment What are the models 45 Drop-shipping
Customer Seller Lazada works with 3PL companies in Malaysia
TA-Q-BIN for all Cash on delivery orders and Gdex for all Prepaid
orders (ipay88, PayPal, Cybersource, No payment) Lazada will email
your account number with the 3PLs and their contact details to you
You will receive 50 consignment notes and flyers from 3PLs at your
warehouse Hot Tip: Call the 3PL if you do not receive your flyers.
Escalate to PSC if you do not get a response
46. Order Fulfilment How does Drop-shipping work 46 Incoming
customer orders for your products via Lazada website Lazada
verifies order and transfers orders and customer information to you
You validate the orders and start preparing the items for the pick-
up (packaging, invoicing, etc.) Our delivery partner (3PL) picks up
the items and delivers with Track&Trace service You receive
information via Seller Center 24/7 4 hours later Immediately 6:00
pm 7:00 am the next day Drop-shipping by Marketplace Seller Hot
Tip: You have to check SC regularly for pending orders. Any order
needs to be shipped within 48 hours and same day shipping is
strongly preferred
47. Order Fulfilment How to fulfill an order via Drop- shipping
47 1. Upon receiving order from customer, you will be alerted via
email and orders can be seen in your Seller Center. 2. A small red
circle with a number will be visible on top right of the order tab.
The number is the total orders that is pending for fulfilment 3.
Click on Orders and select Manage Orders We recommend you start
your day at the warehouse by checking pending orders in Seller
Center every morning!
48. Order Fulfilment How to fulfill an order via Drop- shipping
48 1. In Order overview, look at the payment method for each order
2. If its either Ipay88, Cybersource, Paypal or No Payment, contact
Gdex, provide your account number and arrange for a pick up. If its
Cash On Delivery, contact TA-Q-BIN 3. It is advised to call the 3PL
before 11am, so that pick up can be done on the same day from 2pm
to 5pm 4. Next, click Invoice (first column in the table), type
your own invoice number based on your invoicing system (either
alphabets or numerical or combination of both). Click Show, print 1
copy and insert in flyer Hot Tip: 3PLs do not work on Sat or
Sun
49. Order Fulfilment How to fulfill an order via Drop- shipping
49 1. Fill up Customers Name and Shipping Address on Consignment
Note (CN) 2. For TA-Q-BIN, fill up the amount on the CN. The amount
should be the same as the total amount on the Invoice. Tracking
number
50. Order Fulfilment How to fulfill an order via Drop- shipping
50 1. Next, you will be back to the Order Overview page 2. Click
Shipped under the Actions tab 3. In the prompt, choose the 3PL and
insert the tracking number from the CN and click save. (Make sure
you enter the correct tracking number because customer will receive
an SMS with the tracking number once you click Save). You may use a
barcode scanner and scan the tracking number. Now your order has
been processed, you should call the 3PL to enquire about the pick
up time 4. In case 3PL has not scheduled the pick up yet or does
not turn up as scheduled, do follow up with them. If item is still
not picked upon a few reminders to 3PL, please contact Partner
Support Center
51. Order Fulfilment How to fulfill an order via Drop- shipping
51 1. Prepare necessary equipment and materials (flyer, CN,
product, tape, filling materials) 2. Place the product in the
center of the flyer and surround it with the appropriate filling
materials 3. Use tape to seal the flyer and paste the CN on the
outside 4. Keep the packed items in a staging area so they can be
easily handed to the 3PL pick up guy
52. Order Fulfilment How to fulfill an order via Drop- shipping
52 1. When the pick up guy from the 3PL arrives, ask him for the
pick up list and confirm the order IDs 2. Hand the packed products
to him, ask him to stamp the CN and keep a copy for your records 3.
If you are handing an order that is not on his list, write the
order ID on his picklist manually Hot Tip: 3PL will update the
status of an item from Shipped to Delivered
53. Agenda Brief introduction to Lazada and Marketplace (MP)
platform Secrets to success on Lazada MP platform Key topics for
successful partnership with Lazada Introduction to Seller Center
Content Production Price & Stock Management Order Fulfilment
Returns Financial Reconciliation Resources for further help and
questions 53
54. Returns Management Why is it important 54 Returns
Management refers to the process that begins with 1) a notification
to Lazada of an order being returned by a customer, 2)
troubleshooting/ assessment to determine validity and next steps,
3) acceptance by seller, and 4) recovery (flow of physical product
and money) We request your co-operation and patience to manage
customer experience. We try to do a thorough and objective
troubleshooting and return the item to you in a good condition at
the earliest We may delist a SKU if the return rate for it is more
than 10% What is Returns Management? Why is it important? A
returned item goes back to your stock and needs to be sold again
The ability to return an item that is not upto satisfactory level
is a key moment of truth in an online shopping experience. A
dissatisfied customer may never purchase online again and spread
negative word about his/ her experience to others At the same time,
Lazada invests significant resources to track and blacklist
fraudulent customers, and minimize the time lag to return the
physical product to the seller.
55. Returns Management How to check if an item is being
returned 55 1. Click on Orders, select Manage Orders and Returned
2. You can see the items being returned. 3. You will also receive
an email from Lazadas Partner Support Center on the items being
returned and the reasons for the returns. Hot Tip: 14 days is the
maximum return time frame offered by Lazada. It could take up to 1
month for the item to return to you
56. Agenda Brief introduction to Lazada and Marketplace (MP)
platform Secrets to success on Lazada MP platform Key topics for
successful partnership with Lazada Introduction to Seller Center
Content Production Price & Stock Management Order Fulfilment
Returns Financial Reconciliation Resources for further help and
questions 56
57. Financial Reconciliation Why is it important 57 Financial
Reconciliation refers to the process where a seller is paid for the
orders he has shipped Lazada calculates the amount due by deducting
the charges, fees and penalties from the amount collected from the
customers (i.e., value of items). The charges and fees may include
commission, shipping fee, storage fee, payment fee and marketing
fee as per your contract The amount is calculated by Lazada on a
weekly cycle i.e., all orders shipped and returned during Monday
12.00 am Sunday 11.59pm. However, if the amount due is < RM 500,
they are accumulated and paid in the following week to your What is
Financial Reconciliation? Why is it important? We recognize getting
paid for orders is a key moment of truth for sellers in an online
marketplace Lazada invests significant resources to systematically
track the amount due to sellers as per the contract and shares it
in a very transparent manner with them Lazada aims to make payments
on time and even allow adjustments incase it is needed. So far
Lazada has paid over MYR million to our satisfied sellers!
58. Financial Reconciliation How to check your registered bank
account and payment terms 58 1. Click on Settings, select Your
Profile and Bank Account to view bank account details 2. Click on
Settings, select Your Profile and Commissions to view details of
commissions and fees Hot Tip: Penalties charged Commission for
every cancelled order Commission if wrong item is shipped Order is
cancelled if not shipped in 48 hours
59. Financial Reconciliation How to check the amount that will
be paid 59 1. Click on Reports and Account Statement 2. Choose time
period as a default, you will see the most recent time period. Use
the drop-down to access information for previous time periods
Opening Balance is the amount carried forward from the previous
statement. If the previous cycle closing balance is positive, the
opening balance should reflect the deposit amount. If it is
negative, it is the deposit minus the negative amount Guarantee
Deposit is the deposit we keep from your first revenue. This is
consistent for every seller Payout indicates amount that will be
credited to your bank account Item Revenue is the current sum of
the selling price of the items shipped in the current payment
cycle. The final figure is visible on Wednesday Other Revenue is
not a regular line item. It is used for ad-hoc adjustments such as
reimbursement of shipping fee or credit for any mistakes in the
previous payment cycle Fee is the sum of commission and payment fee
earned by Lazada as per the agreed contract Refund is the current
sum of the selling price of the items that were returned by
customers upto the cut- off date that will be deducted from your
payout Fee on Refund is the current sum of the commission Lazada
had deducted for the orders that have been returned. This sum is
now added back to your sub-total (i.e., Lazada does not earn
commission on returned orders) Closing Balance reflects the Gross
Payout to you. The Deposit is deducted from this Gross Payout to
arrive at the net payout
60. Financial Reconciliation How to understand the details of
the amount that will be paid 60 1. Click on Reports, select
Transaction Overview 2. Choose Date Range as a default, you will
see the most dated time period first. Use the drop-down to access
information for previous time periods, or search by date and
transaction number 3. For every entry, you can view the details,
amount, statement cycle and reference number Transaction Type has
the following options Item Price Credit shows the entry with the
selling price of the item Commission shows the entry with the
commission earned by Lazada Payment fee shows the entry with the
payment fee charged by Lazada Item Price shows the entry with the
selling price of the item that has been returned
61. Agenda Brief introduction to Lazada and Marketplace (MP)
platform Secrets to success on Lazada MP platform Key topics for
successful partnership with Lazada Introduction to Seller Center
Content Production Price & Stock Management Order Fulfilment
Returns Financial Reconciliation Resources for further help and
questions 61
62. Self Help resources 62 Documents Seller Center Guide
https://sellercenter.lazada.com.my/ documents/SellerGuide.pdf
Content Production Guide http://www.slideshare.net/slideshow/
embed_code/35474304 Videos Packaging
https://sellercenter.lazada.com.my/help Content production
http://www.screencast.com/t/J7UoE6wuOqPZ Price & Stock
Management http://www.screencast.com/t/J7UoE6wuOqPZ Order
validation and fulfillment http://www.screencast.com/t/v2PvUrUVi FR
http://www.screencast.com/t/j70KVNNdCL0e
63. Recap of Key Points (hint: to pass the test)! 63 Q: Who is
the right person to manage your SC account? A: The person who will
manage your inventory, price, stock level update and also release,
pack and prepare the shipment of the orders. Q: Minimum number of
images for each content? A: 3 Q: Time for uploaded content to be
approved? A: 2- 3 days Q: When is order to be paid to you? A: Once
the item status is Shipped Q: Time for returned product to reach
seller? A: At most it could take 1 month Q: When should order
status set to be shipped? A: After the item have been packed Q:
What is the maximum return rate accepted by Lazada? A: 2% of the
orders Q: What happens to SKU with return rate more than 10%? A:
The SKU will be delisted Q: Program needed for mass upload? A: Open
Office
64. Your friends at Lazada 64 Sales manager Onboarding manager
Name: Phone: Email ID: Name: Sugendren Maniam Email ID:
[email protected] om.my Vendor manager Name: Phone: Email
ID: Partner Support Center Phone: (+60) 3 202 747 11 Email ID:
[email protected]. my Operation Hours: Mon- Fri 9:00AM -
6:00PM [Excluding Public Holidays] Hot Tip: Ask Onboarding Manager
if you dont know who is your Sales or Vendor Manager!