Mr guide innovation_pack_2013_version_8.1.1.11_rev_a (1)

Siebel Maintenance Release Guide for Innovation Pack 2013
Version 8.1.1.11, Rev. AOctober 2013

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Contents

How To Use This Guide 7Siebel Maintenance Release Guides for Siebel Fix Pack 8.1.1.x Releases 8Additional Documentation 9

What’s New in This Revision 10

Release Notes for Siebel Fix Pack 8.1.1.11 10

Installing the Siebel Fix Pack 11Overview of Siebel Fix Pack Installation 11Installing the Siebel Fix Pack on Microsoft Windows 18Installing the Siebel Fix Pack on UNIX 18Postinstallation Tasks 18Uninstalling Siebel Fix Packs 19

Enhancements and Updates in Siebel Fix Pack 8.1.1.11 19RF 971: Extensibility Features of Siebel Open UI 20RF 1007: Siebel Multisite Ordering Module 20RF 1021: Telecommunications Subscription Management: Siebel Open UI 20RF 1025: Orders for Fleet Management 21RF 1029: Siebel eService Customer Self-Service Portal 21RF 1030: Siebel Open UI Partner Portal 22Siebel Clinical (CTMS) Enhancements: RF 967, RF 1011, and RF 1137 23RF 1059: Siebel Catalog Browse Enhancements 24RF 1061: Siebel Open UI Chat 24Siebel Loyalty Enhancements: RF 1095 and RF 1222 25RF 1128: Siebel Open UI Field Service Dispatch Board 25RF 1129: Siebel Hospitality: Siebel Open UI Function Space Diary 26RF 1131: Siebel Marketing for Siebel Open UI 26RF 1166: Customer Order Management Administration Views for Siebel Open UI 27RF 1189: Siebel Calendar Integration 27RF 1192: Siebel Disconnected Mobile 27RF 1193: Siebel Disconnected Mobile for Service 27RF 1202: Siebel Installation and Patching Enhancements 28RF 1214: JMS Multithreading Support 29RF 1239: Siebel Search Enhancement: Siebel Open UI Find 29

Configuration Instructions for Enhancements and Updates 29Instructions for RF 1239 30

Quick Fixes Included in Siebel Fix Pack 8.1.1.11 30

Siebel Maintenance Release Guide for Innovation Pack 2013 Version8.1.1.11, Rev. A

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Contents ■

Resolved Bugs in Siebel Fix Pack 8.1.1.11 37Siebel Application Integration 38Siebel Apps - Customer Order Management 39Siebel Data Quality 48Siebel Apps - Field Service 50Siebel Apps - Handheld Client 52Siebel Apps - Marketing 52Siebel Apps - Multichannel Technologies 55Siebel Apps - Oracle Customer Hub 59Siebel Apps - PRM 59Siebel Apps - Sales 59Siebel Apps - Search & Knowledge Management 60Siebel Apps - Service 65Siebel Apps - UCM 67Siebel Calendar 68Siebel Communications & Energy 70Siebel Consumer Goods 71Siebel Core - Automation 71Siebel Core - Common Components 71Siebel Core - DB Deployment and Configuration 72Siebel Core - EAI 72Siebel Core - EIM/Database 74Siebel Core - PIM Integration 74Siebel Core - Server BizLogic Script 75Siebel Core - Server BizLogic WF 76Siebel Core - Server Infrastructure 77Siebel Core - Server OM Frwks 77Siebel Core - Social 79Siebel Core - Tools 80Siebel Core - Unix/Windows 81Siebel Core - zSeries 81Siebel CRM Desktop 81Siebel CRM Integration to Oracle Realtime Scheduler 82Siebel Data Model 84Siebel Documents 85Siebel Engineering - Installer 85Siebel Engineering - Rel Eng 86Siebel Financial Services 87Siebel Life Sciences 87Siebel Loyalty 90Siebel Mobile Applications 92Siebel Public Sector 96

Siebel Maintenance Release Guide for Innovation Pack 2013 Version 8.1.1.11, Rev. A

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Contents ■

Siebel Reports 96Siebel Server Remote 103Siebel Travel & Transportation 103Siebel UI Framework 108

Oracle Welcomes Your Comments 120


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Contents ■


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Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A

October 2013NOTE: Always check My Oracle Support for the latest revision of this guide. From within My Oracle Support, navigate to the Knowledge tab and search for Article ID 880452.1. See also “Siebel Maintenance Release Guides for Siebel Fix Pack 8.1.1.x Releases” on page 8.

What’s in This GuideThis guide includes the following information:

■ How To Use This Guide on page 7

■ What’s New in This Revision on page 10

■ Release Notes for Siebel Fix Pack 8.1.1.11 on page 10

■ Installing the Siebel Fix Pack on page 11

■ Enhancements and Updates in Siebel Fix Pack 8.1.1.11 on page 19

■ Configuration Instructions for Enhancements and Updates on page 29

■ Quick Fixes Included in Siebel Fix Pack 8.1.1.11 on page 30

■ Resolved Bugs in Siebel Fix Pack 8.1.1.11 on page 37

■ Oracle Welcomes Your Comments on page 120

How To Use This GuideThis document, Siebel Maintenance Release Guide, Version 8.1.1.11, applies to Siebel Fix Pack 8.1.1.11.

This guide provides the installation information, enhancements, instructions for enhancements, Quick Fixes, and bug fixes that apply to or that are included in the applicable Siebel Fix Pack 8.1.1.x release. Detailed installation instructions are now provided in the Siebel Installation Guide for the operating system you are using. You can install the current Siebel Fix Pack 8.1.1.x as a patch installation for an existing installation of Siebel Business Applications version 8.1.1 or a prior Siebel Fix Pack 8.1.1.x release. You can also install the current Siebel Fix Pack as a new installation.

Use this Siebel Maintenance Release Guide in conjunction with Siebel Bookshelf documents, particularly the Siebel Installation Guide for the operating system you are using. You might also need to refer to the Siebel Maintenance Release Guides or the Siebel Installation Guides for previous Siebel Fix Pack 8.1.1.x releases.


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Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ How To Use This Guide

NOTE: Verify the availability and applicability of all applicable Siebel Fix Pack or Quick Fix releases with Oracle Global Customer Support before you install. For more information about the available patch releases for Siebel CRM, see 975515.1 (Article ID) on My Oracle Support. For more information about finding and downloading patch releases for Siebel CRM, see 975535.1 (Article ID) on My Oracle Support.

The information contained herein supersedes, for warranty and other purposes, the contents of all other documentation that may accompany this product, including the following:

■ My Oracle Support (https://support.oracle.com)

■ The Certifications application on My Oracle Support (https://support.oracle.com)

The Certifications tab on My Oracle Support is a self-service certification application that is part of My Oracle Support (MOS) and that provides a structured display of certification data. You can search by platform, release version, product, and more. For version 8.1.1.9 and later, the Certifications application on My Oracle Support replaces Siebel System Requirements and Supported Platforms on Oracle Technology Network. For more information, see 1492194.1 (Article ID) on My Oracle Support.

NOTE: This guide might include references to functionality, products, platforms, and language support that are not available as part of the products that your organization has licensed. Consult Oracle Global Customer Support on My Oracle Support with questions regarding the applicability of Siebel Maintenance Release Guide items to your deployment.

Siebel Maintenance Release Guides for Siebel Fix Pack 8.1.1.x ReleasesSeparate Siebel Maintenance Release Guides are provided for each Siebel Fix Pack 8.1.1.x release, starting with version 8.1.1.5. This approach to publishing these guides is intended to make each version-specific guide more manageable to use. Siebel Fix Pack releases are cumulative and include all of the content of previous Fix Packs in the same series. For this reason, information in previous guides is also relevant to your implementation of Siebel Business Applications.

For information about previous Siebel Fix Packs 8.1.1.x, see the applicable Siebel Maintenance Release Guide on My Oracle Support. Each guide provides only the installation information, enhancements, instructions for enhancements, Quick Fixes, and bug fixes that apply to or that are included in the applicable Siebel Fix Pack 8.1.1.x release.

NOTE: For Siebel Fix Pack 8.1.1.10 and later (when it is installed as a patch release for an existing installation with an existing database), the Incremental Repository Merge feature replaces parts of the configuration instructions that were provided for ACRs and other enhancements in the Siebel Maintenance Release Guides for previous Siebel Fix Pack 8.1.1.x releases. You use Incremental Repository Merge to implement new enhancements. For an existing installation of Siebel CRM version 8.1.1.x, running Incremental Repository Merge is required after you install Siebel Fix Pack 8.1.1.11 in a migration installation. For more information about Incremental Repository Merge, see “Enhancements and Updates in Siebel Fix Pack 8.1.1.11” on page 19.

For more information about migration installations for Siebel Enterprise Server and Siebel Web Server Extension, see “Overview of Siebel Fix Pack Installation” on page 11.


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Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.A ■ How To Use This Guide

To access the latest revision of any of the Siebel Maintenance Release Guides for Siebel Fix Pack 8.1.1.x releases, from within My Oracle Support, navigate to the Knowledge tab, and search for Article ID 880452.1.

Table 1 identifies the Siebel Maintenance Release Guide that applies to each Siebel Fix Pack 8.1.1.x release.

Additional DocumentationOracle reserves the right to modify the documentation for Siebel Business Applications at any time.

For related Siebel CRM documentation, see the following:

■ My Oracle Support (https://support.oracle.com) (requires valid customer account)

■ The Certifications application on My Oracle Support (https://support.oracle.com)

The Certifications tab on My Oracle Support is a self-service certification application that is part of My Oracle Support (MOS) and that provides a structured display of certification data. You can search by platform, release version, product, and more. For version 8.1.1.9 and later, the Certifications application on My Oracle Support replaces Siebel System Requirements and Supported Platforms on Oracle Technology Network. For more information, see 1492194.1 (Article ID) on My Oracle Support.

■ Siebel Bookshelf for Oracle’s Siebel Business Applications, Version 8.1/8.2 (http://www.oracle.com/technology/documentation/siebel.html) on Oracle Technology Network (OTN)

Table 1. Available Siebel Maintenance Release Guides for Siebel Fix Pack 8.1.1.x Releases

Siebel Fix Pack 8.1.1.x Release Applicable Siebel Maintenance Release Guide

Siebel Fix Pack 8.1.1.11 Siebel Maintenance Release Guide, Version 8.1.1.11







Siebel Fix Pack 8.1.1.1 through Siebel Fix Pack 8.1.1.4

Siebel Maintenance Release Guide, Version 8.1.1.x


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Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ What’s New in This Revision

What’s New in This RevisionTable 2 describes the changes in this version of the documentation.

Release Notes for Siebel Fix Pack 8.1.1.11The following section describes known issues with Siebel Fix Pack 8.1.1.11, as well as any applicable workaround information.

NOTE: For a comprehensive list of all Siebel 8.1 Release Notes, see Siebel Release Notes on My Oracle Support (Article ID 557191.1).

Siebel Innovation Pack 2013 customers wno plan to use Siebel Mobile - Disconnected functionality must also download a critical Siebel 8.1.1.11 Quick Fix that is planned for release in the next 30 days. This upcoming Quick Fix is not required for you to be able to install Siebel Innovation Pack 2013, but it does contain critical fixes that are recommended for all mobility customers. Please check My Oracle Support for information about this upcoming Quick Fix and download the Quick Fix when it becomes available.

Table 2. What’s New in Siebel Maintenance Release Guide, Version 8.1.1.11, Rev. A

Topic Description

“Release Notes for Siebel Fix Pack 8.1.1.11” on page 10

“Enhancements and Updates in Siebel Fix Pack 8.1.1.11” on page 19

“Configuration Instructions for Enhancements and Updates” on page 29

“Quick Fixes Included in Siebel Fix Pack 8.1.1.11” on page 30

“Resolved Bugs in Siebel Fix Pack 8.1.1.11” on page 37

Updated these sections.

“Installing the Siebel Fix Pack” on page 11 Updated this section for Siebel Fix Pack 8.1.1.11. The installers for Siebel Enterprise Server and Siebel Web Server Extension have changed significantly. Installation instructions are now located in the Siebel Installation Guide for the operating system you are using.


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Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.A ■ Installing the Siebel Fix Pack

Installing the Siebel Fix PackThis topic includes the following information:

■ “Overview of Siebel Fix Pack Installation” on page 11

■ “Installing the Siebel Fix Pack on Microsoft Windows” on page 18

■ “Installing the Siebel Fix Pack on UNIX” on page 18

■ “Postinstallation Tasks” on page 18

■ “Uninstalling Siebel Fix Packs” on page 19

Overview of Siebel Fix Pack InstallationThis topic is part of “Installing the Siebel Fix Pack” on page 11.

In order to receive the full benefit of all of the product enhancements contained in the Siebel Business Applications releases covered by this guide, and to maintain a fully supported Siebel Business Applications installation, install each product component shown on the Bill of Materials by following the Siebel Fix Pack 8.1.1.x installation instructions. For general installation information, read this section, “Installing the Siebel Fix Pack” on page 11. For detailed installation instructions, see the Siebel Installation Guide for the operating system you are using. Install the Siebel Fix Pack for all of the applicable products in your existing deployment.

NOTE: This Siebel Maintenance Release Guide includes information for the applicable Siebel Fix Pack 8.1.1.x release. Each Fix Pack is cumulative and includes all of the fixes that were included in previous Siebel Fix Pack 8.1.1.x releases. You can install the latest Siebel Fix Pack 8.1.1.x release for an existing installation of Siebel CRM version 8.1.1 or any prior version 8.1.1.x release. Siebel Fix Pack 8.1.1.11 supports new installation and uninstallation options. You can use the Fix Pack installer to perform new installations of Siebel Enterprise Server and Siebel Web Server Extension (SWSE) from the Siebel installation image.

Siebel Fix Pack 8.1.1.11 is also known as Siebel Innovation Pack 2013.

Before you install this Fix Pack, it is strongly recommended that you read all of the information in the topics in this section, “Installing the Siebel Fix Pack” on page 11, and in other applicable sections of this guide. See also any relevant articles on My Oracle Support.

The Siebel Installation Guide for the operating system you are using describes Siebel Fix Pack installation and related tasks for several key products, but not for all of the Siebel Business Applications products that might apply to your deployment.

NOTE: After you install the Siebel Fix Pack 8.1.1.x release, you might have to perform additional configuration tasks in order to implement any enhancements and updates that you plan to use. For more information, see “Enhancements and Updates in Siebel Fix Pack 8.1.1.11” on page 19 and “Configuration Instructions for Enhancements and Updates” on page 29. It is strongly recommended that you review the configuration instructions before installing. The instructions for some of the enhancements and updates might also include steps to be performed before you install the Siebel Fix Pack. See also “Quick Fixes Included in Siebel Fix Pack 8.1.1.11” on page 30.


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Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Installing the Siebel Fix Pack

For more information about the available patch releases for Siebel CRM, see 975515.1 (Article ID) on My Oracle Support. For more information about finding and downloading patch releases for Siebel CRM, see 975535.1 (Article ID) on My Oracle Support.

This topic includes the following information:

■ “Installation Scenarios Described in This Guide” on page 12

■ “Applicable Base Releases” on page 13

■ “About Obtaining the Siebel Fix Pack Media” on page 14

■ “About Running Siebel Image Creator” on page 14

■ “About Installing Siebel Fix Packs” on page 16

■ “About Installing Languages” on page 17

■ “About Installing Siebel Quick Fix Releases” on page 18

Installation Scenarios Described in This GuideThis topic is part of “Overview of Siebel Fix Pack Installation” on page 11.

The installation instructions in the Siebel Installation Guide for the operating system you are using apply to the following scenarios for installing Siebel CRM software:

■ Performing a new installation of Siebel CRM version 8.1.1.11. If you are installing Siebel CRM version 8.1.1.11 as a new installation, then follow the installation instructions in the latest Siebel Installation Guide for the operating system you are using.

When you run the Siebel Fix Pack 8.1.1.11 installer for Siebel Enterprise Server and Siebel Web Server Extension (SWSE), you can choose whether to perform a new installation of version 8.1.1.11 or to install version 8.1.1.11 as a patch for an existing installation of version 8.1.1.x (version 8.1.1 through version 8.1.1.10). The installers use the Oracle Universal Installer (OUI) framework. For version 8.1.1.11 and later, you can install the Siebel Enterprise Server and SWSE as a new installation without any version 8.1.1 files required in the network image.

The ability to perform any installation depends on your having used the Siebel Image Creator utility to correctly set up the Siebel installation images for all applicable versions.

Use the latest version of the Siebel Installation Guide for the operating system you are using (such as version 8.1/8.2). This book is available on the version 8.1/8.2 Siebel Bookshelf. See the latest version for information about creating the Siebel installation image, installing Siebel Fix Pack 8.1.1.11, installing the Siebel database, configuring the server modules, uninstalling the software, and more. See also related Siebel Bookshelf guides, such as Deploying Siebel Open UI.

You install most of the Siebel modules other than Siebel Enterprise Server and SWSE in the traditional way. You install version 8.1.1 as a new installation, then install Siebel Fix Pack 8.1.1.11 as a patch installation for version 8.1.1 (or for a prior version 8.1.1.x). These tasks are described in the Siebel Installation Guide for the operating system you are using.


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■ Installing Siebel Fix Pack 8.1.1.11 (patching an existing Siebel CRM version 8.1.1 installation or a prior version 8.1.1.x installation). If you have already installed Siebel CRM version 8.1.1 or version 8.1.1.8 or later as a new installation, and are now installing Siebel Fix Pack 8.1.1.11 for version 8.1.1 (or for a prior version 8.1.1.x release, through version 8.1.1.10), then follow the instructions in the latest Siebel Installation Guide for the operating system you are using for installing the current release as a patch installation.

For Siebel Enterprise Server and SWSE, the patch installation option is called a migration installation. The installer first renames your existing instance to a new location, then installs a new instance of the Siebel software using the original Oracle Home name and location. Finally, the installer migrates your custom settings and files to the new instance. If necessary, you can roll back the current release and revert to the original installation instance.

Use the latest version of the Siebel Installation Guide for the operating system you are using (such as version 8.1/8.2). This book is available on the version 8.1/8.2 Siebel Bookshelf. See the latest version for information about creating the Siebel installation image, installing Siebel Fix Pack 8.1.1.11, rolling back the current release, and more. See also related Siebel Bookshelf guides, such as Deploying Siebel Open UI.

When you installed Siebel CRM version 8.1.1 or 8.1.1.x as a new installation, you would have already referred to the Siebel Installation Guide for the operating system you are using.

■ If you are installing the Siebel Fix Pack for an existing installation of version 8.1.1 through version 8.1.1.7, or any existing installation that was originally installed as version 8.1.1, then you would have used a guide like version 8.1, Rev. A.

■ If you are installing the Siebel Fix Pack for an existing installation that was originally installed as version 8.1.1.8 through version 8.1.1.10, then you would have used a guide like version 8.1, Rev. B, Rev. C, or Rev. D.

For previous versions of the Siebel Installation Guide for the operating system you are using (such as version 8.1, Rev. A through Rev. D), see 1461732.1 (Article ID) on My Oracle Support.

■ Adding languages. When you perform a new installation of Siebel CRM version 8.1.1.11, it is strongly recommended that you include any supported languages (language packs) that you require or expect to require. You can also use the installer for Siebel CRM 8.1.1.11 to add new languages, subject to limitations. For information about adding and deploying new languages, see the latest version of the Siebel Installation Guide for the operating system you are using.

Applicable Base ReleasesThis topic is part of “Overview of Siebel Fix Pack Installation” on page 11.

In general, each Siebel Fix Pack can be installed as a patch installation for an existing Siebel CRM installation that is at a valid base version level for installing this Fix Pack.

Installing any Siebel Fix Pack as a patch installation requires an existing installation of a qualified base release. Here, base release means the current version of the existing installation, including Siebel CRM version 8.1.1 software and optionally including any installed Siebel Fix Pack 8.1.1.x of a lower version or other installed patch releases, where applicable. Valid base releases are Siebel Industry Applications, version 8.1.1 or version 8.1.1.x.


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NOTE: In order to run Siebel Business Applications software, all of the components of the Siebel Enterprise must be at the same version 8.1.1.x release level.

About Obtaining the Siebel Fix Pack MediaThis topic is part of “Overview of Siebel Fix Pack Installation” on page 11.

For patch installations, you obtain the Siebel Fix Pack 8.1.1.11 media files from My Oracle Support.

For new installations, you obtain the Siebel Fix Pack 8.1.1.11 media files and the applicable version 8.1.1 media files from Oracle Software Delivery Cloud. For more information, see 1461640.1 (Article ID) on My Oracle Support. See also the Siebel Installation Guide for the operating system you are using.

For more information about the available patch releases for Siebel CRM, see 975515.1 (Article ID) on My Oracle Support. For more information about finding and downloading patch releases for Siebel CRM, see 975535.1 (Article ID) on My Oracle Support.

About Running Siebel Image CreatorThis topic is part of “Overview of Siebel Fix Pack Installation” on page 11.

You use the Siebel Image Creator utility to create a Siebel installation image (sometimes called a network image) for any Siebel Fix Pack 8.1.1.x release. The installation image can include any Siebel installable product and language provided as part of this product release. You can also add products or languages to an existing installation image of the same version, for products or languages that were not previously included in the installation image.

Installing any Siebel Business Applications release, including a new installation or patch installation of version 8.1.1.11, must be done from an installation image that was created using Siebel Image Creator.

For more information about using the version of Siebel Image Creator provided with version 8.1.1.11 and about performing new installations or patch installations, see the latest version of the Siebel Installation Guide for the operating system you are using. This guide is located on the version 8.1/8.2 Siebel Bookshelf. For information about using the version of Siebel Image Creator provided with version 8.1.1, see version 8.1, Rev. A of the Siebel Installation Guide for the operating system you are using. This guide is available at 1461732.1 (Article ID) on My Oracle Support.

NOTE: The Image Creator executable file is called snic.bat for Windows or snic.sh for UNIX and Linux. Always use the version of Siebel Image Creator that is provided with the Siebel Business Applications release for which you are creating the installation image.


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Table 3 identifies which version of Siebel Image Creator to use, and which JAR files you need, for creating the Siebel installation image for each installation case for version 8.1.1.11, for new installations or patch installations. Also include the JAR files for associated language packs, as needed.

NOTE: For Siebel Enterprise Server and SWSE, you might also have existing installation images of version 8.1.1, version 8.1.1.8, version 8.1.1.9, or 8.1.1.10, from which you have performed new installations of version 8.1.1 or 8.1.1.x. For new installations of Siebel Enterprise Server and SWSE, it is strongly recommended that you use the updated version 8.1.1.11 installers instead of installing an earlier version and then installing the current release as a patch installation.

Table 3. Applicable Versions for Siebel Image Creator and JAR Files

Installation CaseSiebel Image Creator Version JAR Files Needed

For Siebel Enterprise Server and SWSE, create an installation image for version 8.1.1.11.

Perform either a new installation of version 8.1.1.11 or a patch installation for an existing installation of version 8.1.1 or version 8.1.1.x.

NOTE: For new installations of Siebel Enterprise Server and SWSE, it is strongly recommended that you use the version 8.1.1.11 installers instead of using earlier version 8.1.1.x or 8.1.1 installers.

Version 8.1.1.11 Version 8.1.1.11

For Siebel Mobile Web Client, Siebel Tools, and Siebel Management Server, create an installation image for version 8.1.1.

Perform a new installation of version 8.1.1. (Then perform a patch installation of version 8.1.1.11 onto version 8.1.1.)

Version 8.1.1 Version 8.1.1.0

For Siebel Mobile Web Client, Siebel Tools, and Siebel Management Server, create a patch-only installation image for version 8.1.1.11.

Perform a patch installation of version 8.1.1.11 onto an existing installation of version 8.1.1 or version 8.1.1.x.


For Siebel Sample Database, create an installation image for version 8.1.1.11. (First uninstall any existing installation of the Sample Database for version 8.1.1, including any installation for which you had manually updated the Sample Database.)

Perform a new installation of version 8.1.1.11 to use with the Siebel Mobile Web Client or Siebel Tools.



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About Installing Siebel Fix PacksThis topic is part of “Overview of Siebel Fix Pack Installation” on page 11.

For each Siebel Business Applications product module, installing the latest Siebel Fix Pack 8.1.1.x release for an existing base installation replaces existing executable files and provides new files in addition to the base installation. For supported base releases, see “Applicable Base Releases” on page 13.

When you run the Siebel Fix Pack 8.1.1.11 installer for Siebel Enterprise Server and Siebel Web Server Extension (SWSE), you can choose to perform a new installation or to perform a migration installation for an existing installation of version 8.1.1.x. If you choose to perform a new installation, then the installer installs version 8.1.1.11. If you choose to perform a migration installation of version 8.1.1.11, then you can install a new instance of version 8.1.1.11, to which you will migrate files and settings from your existing instance of version 8.1.1 or version 8.1.1.x.

NOTE: After you perform a migration installation of the Siebel Fix Pack for Siebel Enterprise Server or SWSE, the installer reports on any conflicts that might have prevented some of your customer-modified files from being migrated. You can review the report and migrate files manually, as needed. For more information, see the Siebel Installation Guide for the operating system you are using.

If you plan to install any additional Siebel language packs, then review “About Installing Languages” on page 17 before you install any Siebel Fix Pack. Installing a Siebel Fix Pack also patches any installed languages.

NOTE: References in this guide to Siebel Fix Pack 8.1.1.x releases might refer to the current Siebel Fix Pack release or might refer to a prior Siebel Fix Pack release. You must verify the availability, characteristics, and requirements of any Fix Pack releases, including new Siebel Fix Pack 8.1.1.x releases. Installation tasks and requirements for all future releases are subject to change and will be covered by updated documentation. For example, Siebel Fix Pack 8.1.1.11 introduces significant new installation changes.

The Siebel Fix Pack must be installed from an installation image that you create using the Siebel Image Creator utility. This utility is described in version 8.1/8.2 of the Siebel Installation Guide for the operating system you are using. You must use the correct version of Image Creator, depending on what you are installing. For more information, see “About Running Siebel Image Creator” on page 14.

For more information about stopping and restarting Siebel components, which is a required part of the Fix Pack installation process, see Siebel System Administration Guide. This guide is available on the Siebel Bookshelf.

After you install version 8.1.1.x, you can also install any applicable Quick Fix release onto version 8.1.1.x. For more information, see “About Installing Siebel Quick Fix Releases” on page 18.

Related Topics“Installing the Siebel Fix Pack on Microsoft Windows” on page 18

“Installing the Siebel Fix Pack on UNIX” on page 18

“Uninstalling Siebel Fix Packs” on page 19


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About Installing LanguagesThis topic is part of “Overview of Siebel Fix Pack Installation” on page 11.

Include or add all of the languages that you will require in your Siebel CRM version 8.1.1 or version 8.1.1.x installation image (network image), which you create by using the Siebel Image Creator utility. Include the same set of languages for all of the installation images for version 8.1.1 and version 8.1.1.x. Then install the software with the languages that you require. When you configure each installed Siebel Server and Siebel Web Server Extension (SWSE), you specify which installed languages you are deploying.

You can add languages to an existing installation of version 8.1.1.11. However, some restrictions on adding languages apply. As an alternative, it is always an option to perform a new installation that includes the languages that you require. For more information about installing languages, including applicable limitations, see the Siebel Installation Guide for the operating system you are using, version 8.1/8.2.

If you are not adding languages, then you do not need to perform the tasks described in this topic.

Some postinstallation tasks are required in order to deploy a language that you added after the initial product installation and configuration:

■ If you add a language after you have configured an installed Siebel Server, then start the Siebel Server Configuration Wizard and run the configuration task Add Language Support for the Siebel Server. (It is not necessary to reconfigure the Siebel Server.)

■ If you add a language after you have configured an installed SWSE, then start the SWSE Configuration Wizard and run the configuration task Add Language Support for the SWSE Configuration. (It is not necessary to reconfigure the SWSE.)

■ After you add a language to your installed software, you must add the language to the Siebel database, import Siebel Repository data into the database for this language, and run the MLOV (multilingual LOV) conversion utility. It is strongly recommended that you perform database-related tasks after installing applicable Fix Packs or other patch releases.

Related Topics“About Running Siebel Image Creator” on page 14

“Uninstalling Siebel Fix Packs” on page 19

Related BooksSiebel Installation Guide for the operating system you are using

Siebel Global Deployment Guide

Configuring Siebel Business Applications

The Certifications application on My Oracle Support


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About Installing Siebel Quick Fix ReleasesThis topic is part of “Overview of Siebel Fix Pack Installation” on page 11.

After installing a Siebel Fix Pack 8.1.1.x release as described in this guide, you can also install any applicable Siebel Quick Fix release onto version 8.1.1.x. When you install a Quick Fix, the installed languages might also be patched, depending on the content of the Quick Fix release.

NOTE: Installing a Quick Fix might entail restrictions for some subsequent installations, such as new Siebel languages or later Siebel Fix Pack releases. You can uninstall a Quick Fix before adding new languages, then reinstall it later.

For detailed information about a particular Siebel Quick Fix, see the documentation that is provided separately with the Quick Fix.

In some cases, installing particular Siebel Quick Fixes might be required after installing a Siebel Fix Pack release. If so, this requirement will be documented in the release notes section of this guide.

The following related topic lists the Quick Fix releases that are included in the current Siebel Fix Pack 8.1.1.x release.

Related Topic“Quick Fixes Included in Siebel Fix Pack 8.1.1.11” on page 30

Installing the Siebel Fix Pack on Microsoft WindowsThis topic is part of “Installing the Siebel Fix Pack” on page 11.

The procedures for installing Siebel Fix Pack 8.1.1.11 on Microsoft Windows are described in Siebel Installation Guide for Microsoft Windows.

Installing the Siebel Fix Pack on UNIXThis topic is part of “Installing the Siebel Fix Pack” on page 11.

The procedures for installing Siebel Fix Pack 8.1.1.11 on supported UNIX and Linux operating systems are described in Siebel Installation Guide for UNIX.

Postinstallation TasksThis topic is part of “Installing the Siebel Fix Pack” on page 11.

The postinstallation tasks for Siebel Fix Pack 8.1.1.11 are described in the Siebel Installation Guide for the operating system you are using.


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Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.A ■ Enhancements and Updates in Siebel Fix Pack 8.1.1.11

Uninstalling Siebel Fix PacksThis topic is part of “Installing the Siebel Fix Pack” on page 11.

The uninstallation procedures for Siebel Fix Pack 8.1.1.11 are described in the Siebel Installation Guide for the operating system you are using.

Enhancements and Updates in Siebel Fix Pack 8.1.1.11Siebel Fix Pack 8.1.1.11 contains several product enhancements.

This topic contains the following information:

■ “RF 971: Extensibility Features of Siebel Open UI” on page 20

■ “RF 1007: Siebel Multisite Ordering Module” on page 20

■ “RF 1021: Telecommunications Subscription Management: Siebel Open UI” on page 20

■ “RF 1025: Orders for Fleet Management” on page 21

■ “RF 1029: Siebel eService Customer Self-Service Portal” on page 21

■ “RF 1030: Siebel Open UI Partner Portal” on page 22

■ “Siebel Clinical (CTMS) Enhancements: RF 967, RF 1011, and RF 1137” on page 23

■ “RF 1059: Siebel Catalog Browse Enhancements” on page 24

■ “RF 1061: Siebel Open UI Chat” on page 24

■ “Siebel Loyalty Enhancements: RF 1095 and RF 1222” on page 25

■ “RF 1128: Siebel Open UI Field Service Dispatch Board” on page 25

■ “RF 1129: Siebel Hospitality: Siebel Open UI Function Space Diary” on page 26

■ “RF 1131: Siebel Marketing for Siebel Open UI” on page 26

■ “RF 1166: Customer Order Management Administration Views for Siebel Open UI” on page 27

■ “RF 1189: Siebel Calendar Integration” on page 27

■ “RF 1192: Siebel Disconnected Mobile” on page 27

■ “RF 1193: Siebel Disconnected Mobile for Service” on page 27

■ “RF 1202: Siebel Installation and Patching Enhancements” on page 28

■ “RF 1214: JMS Multithreading Support” on page 29

■ “RF 1239: Siebel Search Enhancement: Siebel Open UI Find” on page 29


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Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Enhancements and Updates in Siebel Fix Pack 8.1.1.11

RF 971: Extensibility Features of Siebel Open UIFor more information about the functionality provided by RF 971, see Configuring Siebel Open UI on the Siebel Bookshelf on Oracle Technology Network (http://www.oracle.com/technetwork/indexes/documentation/index.html).

RF 1007: Siebel Multisite Ordering ModuleRF 1007 delivers the Siebel Multisite ordering module, which is a complete Configure, Quote, and Order solution that allows users to create and manage contracts, contract modifications, and changes of service for large multisite customers. With this enhancement, users can do the following:

■ Structure quotes in groups of service accounts and service points (sites) for association to sets of products and billing accounts, so that users do not have to associate service accounts and service points individually.

■ Create new services and modify existing service contracts directly from groups.

■ Manage the date when sites and products enter and exit from groups.

■ Change the configuration of products and transfer sites to different billing accounts with an effective date that the users select.

■ Create and manage multiple versions of quotes for products and prices so that users can retain several different versions of quotes and not have to reenter data to test out quotes. This allows users to be able to propose the best possible options for quotes.

■ Decompose the multisite quotes onto standard Siebel order line items for submission to the Billing application.

For more information about Siebel Multisite Ordering functionality, see Siebel Energy Guide on the Siebel Bookshelf.

RF 1021: Telecommunications Subscription Management: Siebel Open UIRF 1021 simplifies telecommunication subscription processes using a touch-based user interface that requires minimum user navigation and that guides users through key operations.

Telecommunications Subscription Management in Siebel Open UI includes the following key features:

■ Customer Dashboard. Provides a snapshot of key attributes, installed services and products, and interactions for each customer.

■ Billing Analytics. Provides a bill summary and information about billing trends, unbilled usage, and anomalies in usage and costs for each customer.

■ Action Launchpad and Navigation Pane. Provides new portal features to initiate guided tasks and icons to allow customers to access transactional information quickly.

■ Specialized User Interfaces. Provides support for common processes such as SIM Swap with simpler data entry.


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For more information about Telecommunications Subscription Management in Siebel Open UI, see Siebel Order Management Guide Addendum for Communications on the Siebel Bookshelf.

RF 1025: Orders for Fleet ManagementRF 1025 ports Orders for Fleet Management functionality to Siebel version 8.1.1.x applications. Orders for Fleet Management is part of the AIA Oracle Order Management Integration Pack for Oracle Transportation Management, which includes Oracle E-Business Suite and Siebel CRM.

Oracle Fleet Management allows users to do the following:

■ Manage individual assets

■ Plan the use of a fleet of assets

■ Take orders for use of assets

■ Dispatch assets

■ Monitor and track assets in real time

■ Settle costs associated with a fleet

■ Manage human resources (drivers) for a fleet

■ Manage the lifecycles of assets

Oracle Fleet Management involves the integration of the following applications:

■ Siebel Customer Order Management (CRM). Order capture

■ Oracle Transportation Management. Fleet planning and execution, and driver management

■ Enterprise Business Suite Asset Lifecycle Management. Asset definition, management, and maintenance

■ Enterprise Business Suite Human Resources. Drives human resources, such as scheduling and payment

■ Enterprise Business Suite Financials. Settlement, accruals, and financial management

■ Application Integration Architecture. Integration using Process Integration Packs

RF 1029: Siebel eService Customer Self-Service PortalSiebel eService Customer Self-Service Portal has been redesigned using a new Object Manager that uses the Siebel Open UI framework. This provides a mobile-like Web user experience built on the principles of Customer Experience (CX), which includes modern UI paradigms and social media integration. The Customer Self-Service Portal allows users to create service requests, and presents new navigation methods, such as carousels and tiles. It also allows users to complete user registration, update their profiles, and search for branch locations.

This enhancement’s key features include:

■ The ability to create service requests


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■ Transaction carousel

■ Tile-based records

■ Siebel Open UI framework across all views

For more information about Siebel eService Customer Self-Service Portal functionality, see Siebel eService Administration Guide for Siebel Open UI on the Siebel Bookshelf.

RF 1030: Siebel Open UI Partner PortalSiebel Partner Portal for Siebel Open UI has been made available in Siebel Fix Pack 8.1.1.11, so certain processes and views within the application have been redesigned to work with Siebel Open UI. Customers who plan to deploy Siebel Partner Portal on Siebel Open UI now will have access to this Partner Portal application through a new object manager. Customers who use Siebel Partner Portal in standard interactivity or high interactivity can continue to use their existing object manager from previous Siebel releases.

Some of the changes in Siebel Partner Portal for Siebel Open UI include:

■ Pre-Login Launch Page. A pre-login launch page is now available with a configurable news carousel and a transaction carousel. Customers can configure banners and icons to launch URLs or Siebel application screens.

■ Post-Login Home Page. A post-login home page is available with a configurable news carousel and a transaction carousel. Customers can configure banners and icons to launch URLs or Siebel application screens.

■ Application-Level Menu. The application-level menu has a new look and feel with Notifications and Search. By default, only the Home screen tab is visible. As users navigate to more screens, more screen tabs are added.

■ New Partner Self-Registration. The partner self-registration flow has been redesigned to require fewer steps to complete the process and a new user interface has been provided.

■ Partner Employee Self-Registration. The partner employee self-registration flow has been redesigned to require fewer steps to complete the process and a new user interface has been provided.

■ Partner Locator. The user interface has been redesigned so that Search applets and Search results are now in the same view.

■ User interface redesign. The user interface has been redesigned for the following Partner Portal screens:

■ Partner Program

■ Info Center

■ Product Catalog


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Siebel Clinical (CTMS) Enhancements: RF 967, RF 1011, and RF 1137This topic describes the functionality provided by RF 967, RF 1011, and RF 1137.

RF 967: Enhanced Data Capture for EDC IntegrationNOTE: You must have installed ACR 539 to be able to implement RF 967. ACR 539 was first provided in Siebel Fix Pack 8.1.1.3. For more information about ACR 539, see Siebel Maintenance Release Guide, Version 8.1.1.x (for version 8.1.1.1 through version 8.1.1.4) on My Oracle Support.

RF 967 allows users to access the functionality in the Health Sciences suite, and allows the applications to work together to improve the end-to-end process. RF 967 also provides users with the ability to capture additional data for EDC integration.

For more information about enhanced data capture for EDC integration, see Siebel Clinical Trial Management System Guide on the Siebel Bookshelf.

RF 1011: Data-Driven Clinical Trip ReportsRF 1011 improves base trip reports and includes the following enhancements:

■ The ability to design separate trip report templates based on protocol, region, and visit type. Users see only the relevant templates for their protocol, region, and visit type.

■ Allows users to capture several data points and complete several tasks by using dynamic questions and checklists to focus on completing trip reports during site visits.

■ Provides a new Summary view to give users an overall view of the trip report completion status.

■ Provides a new Snapshot view to give users a picture of subject enrollment statuses while the users are at the site.

■ Provides the ability to capture additional data during case reports from trips to reduce the need for customization at the customer’s end.

For more information about enhanced data-driven clinical trip reports, see Siebel Clinical Trial Management System Guide on the Siebel Bookshelf.

RF 1137: Payment EnhancementsRF 1137 provides Clinical Payment enhancements that allow users to process split and revert payments and to capture country-specific VAT amounts. Some visit activities are paid to multiple payees based on the site contracts, and the payments can be split to pay different people. An example of this would be a payment for a complete blood screening, where 60% of the payment needs to go the lab and 40% of the payment needs to go to the investigator. The Clinical Payments enhancements allow users to revert payments to modify their underlying details. Finally, users can capture the VAT amounts paid and summarize them at the protocol, region, and site levels.

RF 1137 includes the following enhancements:

■ The ability to define split details for any payment activity at the site level based on site contracts. These details are used to generate payments for every subject who completes this activity.


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■ The ability to consolidate payments generated for the same payee into a single payment record.

■ The ability to copy split details from one activity to multiple activities through a single action.

■ The ability to remove split details from multiple payment activities through a single action.

■ The ability to revert payment activities before the payments are made. The activities can be updated and reprocessed for payment.

■ Provides a new field at the site payment level to capture the VAT amount paid.

■ Rolls up the VAT amount from the site level to the region level and to the protocol level so that users can obtain a consolidated view of the VAT amounts at each of the three levels.

For more information about payment enhancements for Siebel Clinical, see Siebel Clinical Trial Management System Guide on the Siebel Bookshelf.

RF 1059: Siebel Catalog Browse EnhancementsSiebel Catalog Browse has been enhanced for Siebel Open UI to provide a new and improved user experience. By incorporating new Siebel Open UI controls for catalog, category and a product selection, the user is able to browse and shop a catalog within a single HTML page with better visual indicators that prevent the need for drilling down. The Browse Catalog user experience supports the features Add To Cart, Customize, and Edit Promotion. The Product Compare and Parametric Search provide the same features that have been provided in high interactivity, but with improvements to the layout of each view.

RF 1061: Siebel Open UI ChatSiebel Open UI Chat is a customer-contact channel that allows a user to chat with a customer-service representative (agent) in real time if they encounter a problem, thus allowing the agent to troubleshoot a user’s problem and be able to resolve it successfully. It allows companies to interact with their Web site visitors in new ways and turns their Web site into a live environment. The new and improved user experience makes it easier for agents to accept multiple chat sessions and work on them.

Siebel Open UI Chat provides the following benefits:

■ Online customer support

■ Reduces customer support costs

■ Improves customer satisfaction and loyalty

■ Converts more visitors to customers

■ Reduces shopping cart abandonment

For more information about Siebel Open UI Chat, see Siebel Chat Guide on the Siebel Bookshelf.


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Siebel Loyalty Enhancements: RF 1095 and RF 1222This topic describes the Siebel Loyalty enhancements in Siebel Fix Pack 8.1.1.11.

RF 1095: Siebel Loyalty Promotion and Designer WorkflowRF 1095 provides support for the Siebel Loyalty Promotion Designer functionality with the Siebel Open UI user interface framework.

RF 1222: Siebel Loyalty EnhancementsSiebel Fix Pack 8.1.1.11 provides the following enhancements to the Siebel Loyalty application:

■ Bucket Promotion Transaction Expiry. The start date for calculating the expiration date of points earned by a member for accrual transactions that update promotion attributes can be either the processing date or the creation date of the last transaction for the user.

■ Parent-Child Transaction Cancellation. If a transaction that rolls up points from a child member to a parent member is cancelled, then the transaction that accrues points to the parent member is also cancelled. The points are redeemed from the parent member and credited to the appropriate point block.

■ Promotion Import. Users can import one or more loyalty promotions to their Siebel Loyalty implementation. They can associate the imported program with a new program or with an existing program.

■ Redemption Performance. The LOY Redemption Web service now includes a method called ProcessRealTimeRedemption that reduces the time that it takes to process real-time redemption requests.

For more information about the Siebel Loyalty enhancements provided in Siebel Fix Pack 8.1.1.11, see Siebel Loyalty Administration Guide on the Siebel Bookshelf.

RF 1128: Siebel Open UI Field Service Dispatch BoardSiebel Field Service Dispatch Board for Siebel Scheduling has been redesigned to work with Siebel Open UI. Users who deploy Siebel Open UI will have access to the Dispatch Board.

This enhancement includes the following new features:

■ Improved date picker

■ Show More/Show Less functionality for employees in the Dispatch Board

■ Color-coding of employee names based on employee attributes

■ Ability to change activity duration using drag and drop

■ Display of all overlapping activities

■ Configurable activity attributes for color coding

■ Ability to select the days to be displayed on Dispatch Board using user preferences.


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Note the following about interactivity:

■ Users who continue to deploy their application in high interactivity will have access to their existing Dispatch Board.

■ Users who have the Siebel Integration with Oracle Real-Time Scheduler for scheduling purposes will continue to use ORS Dispatch Board.

For more information about Siebel Field Service Dispatch Board for Siebel Open UI, see Siebel Field Service Guide on the Siebel Bookshelf.

RF 1129: Siebel Hospitality: Siebel Open UI Function Space DiaryRF 1129 provides Function Space Diary functionality on Siebel Open UI for the Siebel Group Sales and Event Management application. The Function Space Diary provides a graphical user interface for visually managing function space bookings at properties.

This enhancement includes the following functionality that allows users to do the following:

■ Modify bookings using drag and drop, extend and shrink, and direction function edit capabilities

■ Personalize diary settings to best fit their job responsibilities

■ Manage complex bookings such as reserves, options, overbooks, and unreserved space

■ View daily group availability directly from the diary

RF 1129 also provides enhanced usability features that include new search and filter capabilities, improved mouse-over tooltips, and a detailed legend.

These enhanced features allow users to quickly and easily manage function space inventory for a property from a single location. This improves user efficiency and shortens the length of time required to make changes to function agendas.

For more information about Siebel Hospitality, see Siebel Hospitality Guide on the Siebel Bookshelf.

RF 1131: Siebel Marketing for Siebel Open UIRF 1131 provides CK Editor and Marketing calendars for Siebel Open UI. Users can now access CK Editors and Marketing calendars on any device, and using any browser.

For more information about Siebel Marketing for Siebel Open UI, see Siebel Marketing Installation and Administration Guide on the Siebel Bookshelf.


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RF 1166: Customer Order Management Administration Views for Siebel Open UIRF 1166 allows product and pricing administration views to be rendered in Siebel Open UI. RF 1166 also enables edit promotion user interface and Unified Messaging Framework (UMF) recommendations in Siebel Open UI. These capabilities are accessible from quote or sales order views.

NOTE: The Configurator structure view and iLog constraint views are not certified in Siebel Open UI. Users who require these views must access them from the high-interactivity application.

RF 1189: Siebel Calendar IntegrationRF 1189 provides an integration between the Siebel Calendar and any CalDAV-compliant client, including native iOS and Android calendars.

This integration provides the following functionality:

■ Exposes a user’s Siebel Calendar as an additional calendar in the native device calendar or inside popular desktop applications, such as Microsoft Outlook or Lotus Notes. (Note that desktop applications might require third-party plug-ins.)

■ Allows users to capture customer meetings in the device that they use every day, without accessing the Siebel application directly.

For more information about configuring this type of integration for the Siebel Calendar, see 1574546.1 (Article ID) on My Oracle Support. See also the relevant parameters in Siebel System Administration Guide on the Siebel Bookshelf.

RF 1192: Siebel Disconnected MobileRF 1192 provides the Disconnected Mobile Server framework for Siebel CRM applications. For more information about Siebel Disconnected Mobile, see Siebel Mobile Guide: Disconnected on the Siebel Bookshelf. See also “RF 1193: Siebel Disconnected Mobile for Service” on page 27.

RF 1193: Siebel Disconnected Mobile for ServiceSiebel Disconnected Mobile for Service allows field service technicians to access and update information related to their work when they are not connected to a network. When connectivity is available, all of the updates that field service technicians make are automatically updated to the server incrementally, and updates that were made on the server while the technician was offline are incrementally downloaded to the mobile device. The Siebel Disconnected Mobile for Service application uses the Siebel Open UI framework to deliver a user experience that is contemporary and well-suited for iPad and other mobile devices. Technicians can use Siebel application metadata that is defined in views and applets to extend and configure the Siebel Disconnected Mobile for Service application with other objects that they choose. They can also write client-side Javascript to implement business logic when the technicians are offline.


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This enhancement includes the following key features that allow users to do the following:

■ View Service Activity details and child items such as child information, affected assets, and service history

■ Check parts availability and place an order for unavailable parts

■ Update the status of an activity to Accept, Enroute, In Progress, Done, and so forth

■ Track time, parts, and expenses

■ Create RMA

■ Capture asset readings

RF 1202: Siebel Installation and Patching EnhancementsBeginning with Siebel Fix Pack 8.1.1.11, each Fix Pack release is packaged as a base release. The Siebel Enterprise Server and Siebel Web Server Extension installations install the OUI base and the current Fix Pack using a one-step process. The installation interface has been improved to provide a new look and feel for installing Siebel Enterprise Server and Siebel Web Server Extension. The complete installation flow is now displayed on the left side of the screen to show key steps and the progress of the installation. RF 1202 also includes built-in postinstallation validation so that users can verify that the installation completed successfully, and installations now reference the log files to help users with the verification.

Enhancements to Patch InstallationRF 1202 enhances the patching model to provide more reliable results. For users who have an existing installation of version 8.1.1 through version 8.1.1.10 and who want to upgrade to version 8.1.1.11, the new Siebel Enterprise Server and Siebel Web Server Extension patch installers rename the existing Oracle Home directory to the backup directory and install the new release into the existing location. The necessary server configurations and custom application files are automatically applied to the new instance. A report is generated at the end of the migration process to identify any conflicts between custom files and the files delivered by the Siebel Fix Pack installation. This allows customers to decide if they want to keep the custom changes. Customers can also optionally roll back the current version and revert to the previously installed software version.

RF 1202 provides the following benefits:

■ A flexible framework to support installing future Siebel CRM releases

■ A consistent user experience for new installations and patch installations

■ A streamlined flow for installation and patching

■ Improved reliability for installation and patching

■ Improved performance for installation and patching


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Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.A ■ Configuration Instructions for Enhancements and Updates

For more information about these enhancements in Siebel Fix Pack 8.1.1.11, and for instructions for performing both new installations and patch installations, see the Siebel Installation Guide for the operating system you are using. See also “Installing the Siebel Fix Pack” on page 11.

RF 1214: JMS Multithreading SupportRF 1214 allows users to operate the EAI JMS Transport in a multithreaded mode, which allows non-dependent message architectures to scale more efficiently with higher loads.

RF 1239: Siebel Search Enhancement: Siebel Open UI FindSiebel Open UI Find gives users a choice of several different ways to locate records: Query by Example, Search (OSES), and Find. Within Search Center, users can select Find categories or OSES Search categories, enter their criteria in the Find Criteria dialog box, and then drill down in the Find Results view.

Siebel Open UI Find provides the following benefits:

■ Access from the main application toolbar

■ Real-time database queries against predefined fields

■ Independence from the search engine (OSES): the object type determines which method is used

■ Record retention until the next search

■ Filtering by visibility

Note that you must perform configuration changes to implement this feature. For more information, see “Instructions for RF 1239” on page 30.

For more information about Siebel Search, see Siebel Search Administration Guide on the Siebel Bookshelf.

Configuration Instructions for Enhancements and UpdatesThis topic contains configuration instructions for some of the enhancements and updates provided in version 8.1.1.11, which are listed in “Enhancements and Updates in Siebel Fix Pack 8.1.1.11” on page 19.

NOTE: In general, it is only necessary to perform the configuration tasks in this section if you want to implement the enhancements that they are for.


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Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Quick Fixes Included in Siebel Fix Pack 8.1.1.11

In general, you perform the instructions described in the subtopics listed below after you install the current Siebel Fix Pack, as described in “Installing the Siebel Fix Pack” on page 11. However, some of these instructions might include steps that you must perform before you install. For this reason, it is strongly recommended that you review all of the configuration instructions before you install the Siebel Fix Pack.

NOTE: For more information about activities performed in Siebel Tools, see Using Siebel Tools and Configuring Siebel Business Applications. For more information about activities performed in the Siebel application, see Siebel Applications Administration Guide and related books. These guides are available on the version 8.1/8.2 Siebel Bookshelf on Oracle Technology Network (OTN) at http://www.oracle.com/technology/documentation/siebel.html.

This topic contains the following subtopics:

■ “Instructions for RF 1239” on page 30

Instructions for RF 1239Use the following procedure to enable the Find Results view.

To enable the Find Results view 1 Log into Siebel Tools, and using Object Explorer, navigate to the Screen object.

2 Expand the Screen object and query for Search View Screen.

3 Configure the Inactive property value as follows:

■ If you are using the high-interactivity version of the application, set the Inactive property for "Find All Results View" to True.

■ If you are using the Open UI version of the application, set the Inactive property for "Search Find Results View" to True.

4 Stop the Siebel Server.

5 Compile and deploy the repository file.

6 Restart the Siebel Server.

Quick Fixes Included in Siebel Fix Pack 8.1.1.11NOTE: The table in this topic, Table 4 on page 31, includes only the Quick Fixes included in Siebel Fix Pack 8.1.1.11. For information about the Quick Fixes included in previous Siebel Fix Pack 8.1.1.x releases, see the applicable Siebel Maintenance Release Guide on My Oracle Support. For information about accessing Siebel Maintenance Release Guides for previous Siebel Fix Pack 8.1.1.x releases, see “Siebel Maintenance Release Guides for Siebel Fix Pack 8.1.1.x Releases” on page 8.


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Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.A ■ Quick Fixes Included in Siebel Fix Pack 8.1.1.11

Siebel Quick Fix releases are developed to address immediate critical issues for specific customers,

and can be installed on top of Siebel Fix Packs. Quick Fixes address a small number of defects, and the fixes are typically rolled into the next available Fix Pack for wider distribution to the Siebel Business Applications customer base. Testing for Quick Fixes is focused and is usually limited to verifying that the fix works on the specific platforms that the affected customer is using.

CAUTION: If you do not see your Quick Fix number in the table or in any similar table for prior Siebel Fix Pack 8.1.1.x releases, then do not install the latest Siebel Fix Pack 8.1.1.x. This list is updated for each new Siebel Fix Pack. Wait until your Quick Fix is listed before applying the latest Fix Pack. If you have questions, contact Global Customer Support or your Oracle representative.

Table 4. Quick Fixes Included in Siebel Fix Pack 8.1.1.11

Base Bug ID Bug ID Fix Pack BaseQuick Fix Version

Merged Into Fix Pack

10643165 10643175 8.1.1 [21112] QF0020 8.1.1.11

10586035 10586036 8.1.1 [21112] QF00BR 8.1.1.11

10566360 10568728 8.1.1 [21211] QF1102 8.1.1.11

10582011 10582013 8.1.1.1 [21211] QF0165 8.1.1.11

10643136 10643426 8.1.1.1 [21211] QF0186 8.1.1.11

10582480 10582482 8.1.1.1 [21211] QF1104 8.1.1.11

10587512 10587636 8.1.1.1 [21211] QF1106 8.1.1.11

10588493 10588494 8.1.1.1 [21211] QF7101 8.1.1.11

10588150 10588151 8.1.1.1 [21211] QF7102 8.1.1.11

10588152 10588153 8.1.1.1 [21211] QF7102 8.1.1.11

10588164 10588165 8.1.1.1 [21211] QF7102 8.1.1.11

10588504 10588505 8.1.1.1 [21211] QF7102 8.1.1.11

10589256 10589261 8.1.1.1 [21211] QF7102 8.1.1.11

10587512 10591433 8.1.1.1 [21211] QF7103 8.1.1.11

10643136 10643322 8.1.1.2 [21215] QF0227 8.1.1.11

13521643 8.1.1.2 [21215] QF02CX 8.1.1.11

14073432 14041232 8.1.1.2 [21215] QF02CY 8.1.1.11

13894904 13936415 8.1.1.2 [21215] QF02CY 8.1.1.11

13090315 13242164 8.1.1.2 [21215] QF2213 8.1.1.11

14142816 14142914 8.1.1.2 [21215] QF2220 8.1.1.11

14064853 14065397 8.1.1.2 [21215] QF2220 8.1.1.11

14147782 14147879 8.1.1.2 [21215] QF2220 8.1.1.11


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13710359 14349921 8.1.1.2 [21215] QF2221 8.1.1.11

13912242 13923220 8.1.1.2 [21215] QF2221 8.1.1.11

14343300 14393709 8.1.1.2 [21215] QF2221 8.1.1.11

13889223 13889292 8.1.1.2 [21215] QF2222 8.1.1.11

12565537 14499716 8.1.1.2 [21215] QF2222 8.1.1.11

14361048 14361090 8.1.1.2 [21215] QF2222 8.1.1.11

12561457 13817841 8.1.1.3 [21219] QF03CK 8.1.1.11

12561457 14585617 8.1.1.3 [21219] QF03CK 8.1.1.11

12561457 16926503 8.1.1.3 [21219] QF03CK 8.1.1.11

13876727 13881076 8.1.1.3 [21219] QF03CS 8.1.1.11

13840378 13867104 8.1.1.3 [21219] QF03CU 8.1.1.11

13793684 14068819 8.1.1.3 [21219] QF03CV 8.1.1.11

14354700 14354902 8.1.1.3 [21219] QF03CZ 8.1.1.11

13865802 13875976 8.1.1.3 [21219] QF03DA 8.1.1.11

13692820 16404807 8.1.1.3 [21219] QF03DR 8.1.1.11

12561457 12529920 8.1.1.3 [21219] QF3303 8.1.1.11

12561457 13585590 8.1.1.4 [21225] QF0475 8.1.1.11

13976274 13979557 8.1.1.4 [21225] QF0480 8.1.1.11

14054095 14070215 8.1.1.4 [21225] QF0484 8.1.1.11

13976875 13993421 8.1.1.4 [21225] QF0487 8.1.1.11

13886892 13890678 8.1.1.4 [21225] QF0488 8.1.1.11

11677160 14031862 8.1.1.4 [21225] QF0489 8.1.1.11

14059444 14146770 8.1.1.4 [21225] QF0490 8.1.1.11

12747643 13480638 8.1.1.4 [21225] QF0492 8.1.1.11

14128017 14128045 8.1.1.4 [21225] QF0493 8.1.1.11

14086230 14090290 8.1.1.4 [21225] QF0497 8.1.1.11

13692820 14292049 8.1.1.4 [21225] QF0498 8.1.1.11

14146462 14247909 8.1.1.4 [21225] QF0499 8.1.1.11

13710359 16430128 8.1.1.4 [21225] QF04AL 8.1.1.11

14113292 14145147 8.1.1.4 [21225] QF05BA 8.1.1.11





32


12807300 12652414 8.1.1.5 [21229] QF0511 8.1.1.11

13059364 13059431 8.1.1.5 [21229] QF0541 8.1.1.11

12641734 12806531 8.1.1.5 [21229] QF0562 8.1.1.11

12561457 13817850 8.1.1.5 [21229] QF0591 8.1.1.11

13555867 13569966 8.1.1.5 [21229] QF0596 8.1.1.11

13626477 13630693 8.1.1.5 [21229] QF0596 8.1.1.11

11714954 13850154 8.1.1.5 [21229] QF05AA 8.1.1.11

13703793 13693322 8.1.1.5 [21229] QF05AB 8.1.1.11

13878942 8.1.1.5 [21229] QF05AD 8.1.1.11

12986061 13051247 8.1.1.5 [21229] QF05AE 8.1.1.11

13710359 13727202 8.1.1.5 [21229] QF05AG 8.1.1.11

14000130 13986493 8.1.1.5 [21229] QF05AP 8.1.1.11

14211018 14162249 8.1.1.5 [21229] QF05AP 8.1.1.11

14148737 14216990 8.1.1.5 [21229] QF05AR 8.1.1.11

13791769 13949623 8.1.1.5 [21229] QF05AU 8.1.1.11

13987456 14064395 8.1.1.5 [21229] QF05AV 8.1.1.11

14108022 14179596 8.1.1.5 [21229] QF05AY 8.1.1.11

14070368 14076086 8.1.1.5 [21229] QF05AZ 8.1.1.11

13636380 13641364 8.1.1.5 [21229] QF05BC 8.1.1.11

13742027 13742069 8.1.1.5 [21229] QF05BD 8.1.1.11

14160171 14175943 8.1.1.5 [21229] QF05BF 8.1.1.11

14320292 14320317 8.1.1.5 [21229] QF05BG 8.1.1.11

14113718 14238254 8.1.1.5 [21229] QF05BJ 8.1.1.11

14394151 14365035 8.1.1.5 [21229] QF05BK 8.1.1.11

14238628 14249892 8.1.1.5 [21229] QF05BM 8.1.1.11

13991317 14035495 8.1.1.5 [21229] QF05BN 8.1.1.11

13981408 14007909 8.1.1.5 [21229] QF05BP 8.1.1.11

14197591 14224529 8.1.1.5 [21229] QF05BY 8.1.1.11

14199189 14205625 8.1.1.5 [21229] QF05BZ 8.1.1.11

14134980 14778486 8.1.1.5 [21229] QF05CT 8.1.1.11





33


13976875 14248261 8.1.1.5 [21229] QF05DI 8.1.1.11

14078329 14094932 8.1.1.5 [21229] QF05DO 8.1.1.11

10643402 16402383 8.1.1.5 [21229] QF05DY 8.1.1.11

14006440 16283969 8.1.1.5 [21229] QF05EF 8.1.1.11

12561457 13409300 8.1.1.5 [21229] QF4501 8.1.1.11

12747643 14119117 8.1.1.5 [21229] QF4503 8.1.1.11

13519322 8.1.1.6 [21233] QF0610 8.1.1.11

13710359 14088486 8.1.1.6 [21233] QF0633 8.1.1.11

13844669 14029638 8.1.1.6 [21233] QF0634 8.1.1.11

12561457 14215289 8.1.1.6 [21233] QF0637 8.1.1.11

14046255 14230212 8.1.1.6 [21233] QF0640 8.1.1.11

14134341 14404731 8.1.1.6 [21233] QF0647 8.1.1.11

14057921 14092708 8.1.1.6 [21233] QF0651 8.1.1.11

14323604 14370922 8.1.1.6 [21233] QF0652 8.1.1.11

14012946 16082346 8.1.1.6 [21233] QF0665 8.1.1.11

14220155 16207069 8.1.1.6 [21233] QF0672 8.1.1.11

12971571 13528849 8.1.1.6 [21233_3] 8.1.1.6 [21233_3]

8.1.1.11

12641734 13792236 8.1.1.7 [21238] QF0715 8.1.1.11

12381104 13947326 8.1.1.7 [21238] QF0717 8.1.1.11

13861430 8.1.1.7 [21238] QF0720 8.1.1.11

12561457 13897099 8.1.1.7 [21238] QF0723 8.1.1.11

14006036 14006069 8.1.1.7 [21238] QF0726 8.1.1.11

14006266 14006294 8.1.1.7 [21238] QF0726 8.1.1.11

13918287 14125390 8.1.1.7 [21238] QF0729 8.1.1.11

13885280 13929545 8.1.1.7 [21238] QF0732 8.1.1.11

13871314 13886867 8.1.1.7 [21238] QF0733 8.1.1.11

14009394 14009411 8.1.1.7 [21238] QF0734 8.1.1.11

14092901 14102632 8.1.1.7 [21238] QF0736 8.1.1.11

13904224 13904414 8.1.1.7 [21238] QF0742 8.1.1.11





34


13710359 14188296 8.1.1.7 [21238] QF0743 8.1.1.11

13870820 13871430 8.1.1.7 [21238] QF0744 8.1.1.11

13886892 13900761 8.1.1.7 [21238] QF0746 8.1.1.11

11720901 14262788 8.1.1.7 [21238] QF0749 8.1.1.11

14012946 14091595 8.1.1.7 [21238] QF0750 8.1.1.11

13840903 14057597 8.1.1.7 [21238] QF0751 8.1.1.11

13920155 14047155 8.1.1.7 [21238] QF0753 8.1.1.11

13976875 14382120 8.1.1.7 [21238] QF0754 8.1.1.11

14386986 14382476 8.1.1.7 [21238] QF0755 8.1.1.11

13975467 14189851 8.1.1.7 [21238] QF0756 8.1.1.11

10584817 14343234 8.1.1.7 [21238] QF0757 8.1.1.11

14343234 14687602 8.1.1.7 [21238] QF0757 8.1.1.11

14138314 14142051 8.1.1.7 [21238] QF0758 8.1.1.11

14260395 14349279 8.1.1.7 [21238] QF0760 8.1.1.11

13943071 14135418 8.1.1.7 [21238] QF0762 8.1.1.11

14011901 14080109 8.1.1.7 [21238] QF0765 8.1.1.11

14376458 14408398 8.1.1.7 [21238] QF0768 8.1.1.11

14085022 14095078 8.1.1.7 [21238] QF0773 8.1.1.11

14569957 16070105 8.1.1.7 [21238] QF0778 8.1.1.11

14569957 16010612 8.1.1.7 [21238] QF0778 8.1.1.11

14569957 14569957 8.1.1.7 [21238] QF0778 8.1.1.11

14108022 14550602 8.1.1.7 [21238] QF0781 8.1.1.11

13920155 14556000 8.1.1.7 [21238] QF0782 8.1.1.11

10565866 14776624 8.1.1.7 [21238] QF0795 8.1.1.11

14113718 14825307 8.1.1.7 [21238] QF07AU 8.1.1.11

14054095 16000374 8.1.1.7 [21238] QF07BC 8.1.1.11

13692820 16460533 8.1.1.7 [21238] QF07DP 8.1.1.11

13555867 16666233 8.1.1.7 [21238] QF07DZ 8.1.1.11

14059444 16815621 8.1.1.7 [21238] QF07DZ 8.1.1.11

14146462 16683769 8.1.1.7 [21238] QF07EL 8.1.1.11





35


12561457 13683395 8.1.1.7 [21238] QF1701 8.1.1.11

12747643 14080595 8.1.1.7 [21238] QF1703 8.1.1.11

16006248 8.1.1.7 [21238] QF1705 8.1.1.11

10520097 8.1.1.8_8.2.2.1 [23012] QF0000001 8.1.1.11

13886892 14519760 8.1.1.8_8.2.2.1 [23012] QF0000002 8.1.1.11

14092901 14516814 8.1.1.8_8.2.2.1 [23012] QF0000005 8.1.1.11

13976274 14519620 8.1.1.8_8.2.2.1 [23012] QF0000006 8.1.1.11

14514993 14526260 8.1.1.8_8.2.2.1 [23012] QF0000008 8.1.1.11

14343300 14461322 8.1.1.8_8.2.2.1 [23012] QF0000011 8.1.1.11

13912242 14313408 8.1.1.8_8.2.2.1 [23012] QF0000013 8.1.1.11

13944628 14755084 8.1.1.8_8.2.2.1 [23012] QF0000014 8.1.1.11

13889223 14548509 8.1.1.8_8.2.2.1 [23012] QF0000014 8.1.1.11

14064853 14065429 8.1.1.8_8.2.2.1 [23012] QF0000014 8.1.1.11

14147782 14212722 8.1.1.8_8.2.2.1 [23012] QF0000014 8.1.1.11

14361048 14361117 8.1.1.8_8.2.2.1 [23012] QF0000014 8.1.1.11

13939333 14783589 8.1.1.8_8.2.2.1 [23012] QF0000014 8.1.1.11

12565537 14474876 8.1.1.8_8.2.2.1 [23012] QF0000018 8.1.1.11

13976875 14380887 8.1.1.8_8.2.2.1 [23012] QF0000022 8.1.1.11

14146462 16197727 8.1.1.8_8.2.2.1 [23012] QF0000024 8.1.1.11

14146462 14840689 8.1.1.8_8.2.2.1 [23012] QF0000024 8.1.1.11

13876727 15872113 8.1.1.8_8.2.2.1 [23012] QF0000027 8.1.1.11

13529123 15917320 8.1.1.8_8.2.2.1 [23012] QF0000032 8.1.1.11

13908101 14666012 8.1.1.8_8.2.2.1 [23012] QF0000035 8.1.1.11

13692820 16451131 8.1.1.8_8.2.2.1 [23012] QF0000049 8.1.1.11

13981385 16546532 8.1.1.8_8.2.2.1 [23012] QF0000051 8.1.1.11

13860086 16699143 8.1.1.8_8.2.2.1 [23012] QF0000053 8.1.1.11

14148737 16901734 8.1.1.8_8.2.2.1 [23012] QF0000067 8.1.1.11

10589736 10589738 8.1.1.8_8.2.2.1 [23012] QF0801 8.1.1.11

12971571 16399785 8.1.1.8_8.2.2.1 [23012_7] 8.1.1.8_8.2.2.1 [23012_7]

8.1.1.11





36

Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev.A ■ Resolved Bugs in Siebel Fix Pack 8.1.1.11

Resolved Bugs in Siebel Fix Pack 8.1.1.11The table in this topic provides a list of resolved bugs that are included in Siebel Fix Pack 8.1.1.11. Customers using version 8.1.1 or a prior Siebel Fix Pack 8.1.1.x are advised to install the latest 8.1.1.x Fix Pack.

NOTE: For information about the bug fixes included in previous Siebel Fix Pack 8.1.1.x releases, see

the applicable Siebel Maintenance Release Guide on My Oracle Support. For information about accessing Siebel Maintenance Release Guides for previous Siebel Fix Pack 8.1.1.x releases, see “Siebel Maintenance Release Guides for Siebel Fix Pack 8.1.1.x Releases” on page 8.

Unless specifically noted in the table, all known anomalies from the base version remain unresolved.

NOTE: Although Siebel Fix Packs are cumulative, the Resolved Bugs table only includes information about the Fix Pack described in this guide.

For each release, the Resolved Bugs table includes the following columns:

■ Issue Addressed. The description of the issue.

■ Bug ID. The tracking number for the bug associated to the product defect.

■ Base Bug ID. The tracking number for the product defect associated with the bug.

■ Subcomponent. The second-level categorization for the product defect.

■ Special Instructions. Yes in this column means that in order to incorporate the fix into your Siebel implementation, you must make some configuration changes to your Siebel repository file using Siebel Tools.

NOTE: If you have installed a Quick Fix, see “Quick Fixes Included in Siebel Fix Pack 8.1.1.11” on page 30.

13886892 16610574 8.1.1.9_8.2.2.2 [23016] QF0001052 8.1.1.11

14553387 14732680 8.1.1.9_8.2.2.2 [23016] QF1001 8.1.1.11





37

Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Resolved Bugs in Siebel Fix Pack 8.1.1.11

Table 5 lists the bugs that were resolved in Siebel Fix Pack 8.1.1.11.

Table 5. Resolved Bugs in Siebel Fix Pack 8.1.1.11

Issue Addressed Bug IDBase Bug ID Subarea

Special Instructions

Siebel Application IntegrationInfrastructureIf the SAI Siebel Resource Adapter is deployed and set to use "CredentialsMapping", then the adapter cannot reuse an opened connection to the Siebel EAI Object Manager, and it quickly maxes out of available connections

16393876 Resource Adapter

When users enter the SERVICE_NAME value and then press Test Connection, they receive the following error message: "Unable to connect SQLGate = 66000. Listener refused the connection with the following error: ORA-12505, TNS: listener does not currently know of SID given in connect descriptor"


When the Siebel SAI Extension has been imported and its preferences have been set in Jdev, when users try to deploy it into WebLogic, the process fails at the final step with the following error message: "Error occurred while deploying resource adapter to web logic server"


Services


38


When users deploy an RA, launch the RA Deployment Wizard again, click on the RA.xml Edit page, click Cancel, and then click Next to deploy the RA, they receive the following error message: "Validation failed. Some of the required parameters are not saved for ra.xml file creation."

13828375 Inbound SOAP Services

Allows Inbound, Outbound, and ReST XSD to be deployed with the DDOnly and CustomRolesAndPolicies security models

14083712 Inbound SOAP Services

Siebel Apps - Customer Order ManagementBulk RequestsWhen a bulk request is generated to modify an order that deletes an asset (Prod A) from a customizable product with the rule "Prod 1" requires "Prod A", the bulk request status remains as Processing, a crash file is generated, and bulk request processing never completes

14008471 Asset Based Ordering

When a bulk request is defined for an account and products that are not in the default organization and that have the same names as those in the default organization are used, the "Component Product,<xx> in 'ABO Bulk Request Actions' is not valid. Product does not exist in the product definition" error message occurs when the request is submitted






39


Hidden attributes are displayed n the ABO Bulk Request Actions list applet


When Service Start Date or Service End Date values are updated through Bulk Requests when the mode is Quote, the values for Service Start Date or Service End Date are not carried over to quote line items


With Bulk Orders, promotions cannot be separated into separate objects


Custom field values in the Bulk Request Action business component are not copied in order line items


Bulk Requests exception error messages are not generated correctly

16409339 14372244 Configurator

When users add a child product to an existing customizable product and then apply a promotion, the record is not updated correctly

16035792 Promotion Issues

Bulk Requests does not throw an error message for Scope = All when the Promotion Instance limit is exceeded

16035852 Promotion Issues

Customizable Prod/ConfiguratorDynamic hide with the Check Box UI control does not work consistently for subproducts whose component products have even sequence numbers

16013807 Administration

When an object name contains a large number of characters, the cache memory does not work correctly for that object






40


When remote configurator has been enabled and a promotion is being used, attributes are duplicated when the Get Instance method of the Remote Complex Object Instance Service is used

14822197 APIs

This fix provides the following Configurator enhancements:

■ Makes the Orderable Check Flag a property that users can use instead of it being checked as the default setting for ADD and DEFAULT Instantiation.

■ Moves InputPACPropSet to the workflow level to provide flexibility.

■ Within the ConfiguratorWebChannelBeginConfig workflow, if the SkipCfgEligibilityCheck value is set to N, eligibility and compatibility is not calculated for ADD, SET, and LOAD operations, but it is calculated if the value is set to Y

16495554 APIs

An error message appears because RCOIS takes the start date of products that were previously queried for

16061336 APIs

There are duplicate XML tags for the Integration component

14649437 BackOffice Integration

The field length of the Integration Component field is longer than its corresponding business component field

14649229 BackOffice Integration

Cfg_ItemChanged is called with the incorrect old and new product quantities after SetAttribute has been actioned in Cfg_ChildItemChanged

16556405 Runtime





41


Within Configurator, when an error message displays and the users refresh Internet Explorer and then click the Explanation button, the application crashes

16672876 User Interface

When the LineItemICField property is used in a child product, when users click Done, the SBL-BPR-00162 and SBL-EAI-04381 error messages occur


IntegrationsProduct bundle sync fails from PIM to the Siebel application

16785875 16222817 AIA for Comms

In version 8.1.1.10, the order payload that comes to AIA from the Siebel application does not contain the dates in UTC format

16817458 AIA for Comms

When a collection run is delayed from its scheduled time, the BRM Due Date is pushed for the next action item in the scenario and ODI fetches the updated due dates from the Billing Relationship Management Collection views to the Siebel EIM tables, but after an EIM job is run, the Due Date information is not updated

16832532 16249414 AIA for Comms

The start date is incorrect in the Siebel Web service that AIA uses to create or sync products

16785731 16178601 AIA for Comms

ACR 474: Integration object field type and length do not correspond to the underlying business component field type and length

14584941 AIA

When an ATP check is performed for the second line item in an order, the line number displays as 1

16534260 16002920 AIA





42


After an order is successfully completed, the Billing Profile Name and Profile Link information is not updated in the Billing Items applet

16759099 16753234 AIA

When users create three accounts (BA1, SA1, SA2) with the hierarchy as parent account = BA1 and child accounts = SA1 and SA2, create an order from the SA1 child account, click Order # to open the order, update the Created Date field to the current date in the sales order, and then try to change the service account, the Service Account applet does not display any accounts

16767983 16758710 AIA

AIA: Updates from Distributed Order Orchestration to the Siebel application fail and the status is not updated in the Siebel order's line items

16533624 14832738 DOO

When users revise an order to change the ship-to address at the line-item level and submit the order, they receive the following error message: "A cross-reference was not found for attribute site in source system SIEBEL."

16760274 16598377 DOO

Orchestration line items are not able to accept multiple rows for the same line

16534177 15850331 DOO

When users change the ship-to address of an order at the line level and then submit the order, they receive the following error message: "A cross-referenced value was not found for attribute site in source system SIEBEL"

16534291 16283422 DOO

Users cannot submit an order with different Ship To and Bill To address

16534343 16196454 DOO





43


The Account Sync workflow errors out

16196286 MDM - Customer

Required Start Date and Required End Date cannot be set using the SWI Product Import business service

16759679 MDM - Product

ACR 474: With SWI Product Import, child products are removed from relationships during updates

16542367 10600005 MDM - Product

Order AdministrationWithin Sales Order > Catalog > Favorites, when users check an existing compound product that is not also a customizable product, find Frame Relay Network in the sample database, create a sales order and add Frame Relay Network as a line item, select Save As Favorite from the Order menu, create a new sales order, navigate to the Catalog > Favorites detail view, select the F1 favorite and click Add Items, they receive the following error message: "This operation is not available for read-only field "Network Element Type" (SBL-DAT00402)."

10602319 Copy Service

Memory usage in version 8.1.1.10 of the application is much higher than in version 8.1.1.8

16284798 16021526 Quote/Order Validation

Product AdministrationWithin Administration - Data > Favorites > Product Favorite Item List > Attributes, users can delete attributes that were defined as required at the product level

16233197 Products

In version 8.1.1.9, no records display within Catalog > Navigator

16474459 Products





44


Within Documentation Administration > Literature Administration > Translations, users are allowed to associate literature items in different languages than the application language

16172319 Products

In version 8.1.1.9 of eConfigurator running in Open UI mode, the sequence of the Save, Cancel, Done, Finish It, and Verify buttons is the reverse of the order of the buttons in high-interactivity mode

16280009 Products

With the application running on Windows 7 with Internet Explorer 8, and when a product has a large structure, when users customize the product in eConfigurator, when they scroll down to reach the product and select or deselect it, the session is refreshed and the control remains at that product

13687128 Scenario Builder

Product OffersWithin Open UI mode, when users navigate from Site Map > Administration - Product screen, navigate to the Product Offers view, and then navigate to the Response - Actions view, the fourth-level tabs display one level higher than they should

14367870 16518161 Administration

ACR 643: The Recommendation applet displays products that are outside of the effective date range

15953513 Run time

When users accept an offer to apply a promotion to an existing assets, they receive error messages

16215933 Run time

Product Promotions





45


After QF03BS has been installed within the Account screen, when users query for an account, navigate to the Orders tab, create a new order with the New Install type, drill down on the new order, navigate to the Catalog tab, drill down on Commercial Launch Promotion, add a value, select Edit Promotion, validate, and then try to add products, they receive the following error message: "Bundle promotion cardinality rule is violated. Please check the maximum allowed number of products, the last changes were discarded (SBL-EXL-00151)."


When the EligibilityDisplaymode applet user property is set to 2, both eligible and ineligible promotions display in the Upgrade Promotion applet

16967934 Runtime

When users complete a product configuration, they receive the following error message: "The configuration you are trying to save is incomplete"

16594603 Runtime

ACR 500 provides Component Commitments functionality, but if a promotion is applied after the components exist, only the root components have PROM_ITEM_ID set

16461365 Runtime

The Add button does not work within the Edit Promotion UI

14688053 14610085 Runtime

When trying to set the default quantity for a class product in a relationship to zero, the product is deleted from the class

16401533 Runtime





46


Users cannot query for fields other than Promotion Name and Description within the ISS Promotion Add to Promotion applet

16248120 Runtime

When more than one promotion exists in an order, when users click Validate, they receive an error message

16482554 Runtime

Quotes & OrdersThe ABOWebService inbound Web service ModifyAssetToOrder operation terminates


When users customize the root product in a Modify Order scenario, the grandchild products are deleted


When users navigate from Site Map > Quotes > More Info (Quote List Detail view), and click on the List Amazon link, the All Quote list view does not appear and users receive the following error message: "An error has occurred executing a sql statement. Please continue or ask your systems administrator to check your application configuration if the problem persists (SBL-DBC-00105)."

16281722 COMMON

Within Order Line Items > Attributes, the attribute value display names do not display when the attribute type is a number

16884325 Line Item Details

Within the Event Checks screen, when users click the Post Check button, they receive the following error message: 'Error invoking service 'SHM For', method 'Accumulate' at step 'For Each. (SBL-BPR-00162)"






47


Object Manager crashes when users log out of the application


When users navigate to Site Map > Quotes > All Quotes, create a new quote, drill down on the quote, navigate to the Line Items tab, and add a new product, they receive the following error message: "Error invoking service 'ISS PSP Dispatch Service', method 'CallPSPWorkflow' at step 'Dispatch Service' (SBL-BPR-00162)."


When users create a new product with a product structure that has mandatory customization, add the product to an order, and then click Customize, the red asterisks appear one line down from the product names and tabs

16308293 Orders

When users import a workflow to create a simple product with a class and an attribute, use the EAI XML Read from File business service simulator and the ReadEAIMsg function to read the XML, and then use the EAI Siebel Adapter business service Upsert method to pass the output of the previous step to the next step, an error message appears

16714001 Orders

When the Siebel Server is set up with a remote Product Configurator Object Manager, it fails on the BeginConfiguration Web service call

16245831 Product Administration

When users click Verify within an order, a special constrain error message displays when the promotion structure is valid

16914045 Validation & Approval

Siebel Data Quality





48


Data QualityAll records that have associated addresses where the country is not specifically defined in either ISS System Service business service user properties or the 'ssadq_cfg.xml' file should be directed at the default 'siebdq' system

14124150 ODQ Connector

When users run the Generate and Refresh Key jobs for accounts and contacts, the jobs fail with the following error message: "SBL-DQM-00017: An error occurred while invoking a method inside the Data Quality Business Service."

13607581 Other

When the environment is configured using Ref Adapter and the Contact business component is the last entry for deduplication for the Siebel application within Data Quality > Third-Party Admin, when users post a contact record in SOAP UI, and query for the record created using the Person Match Web service, the application returns an error message

16360893 Other

Within UCM, when users create a contact with an address, create a similar contact with an address, select Edit > Merge Records, navigate to Merge Request, select the contact to be merged, and click Merge, they receive the following error message: "Argument 'SiebelMessage' in step 'Store Relationship For Unmerge' is not correctly initialized or does not return valid data (SBL-BPR-00107)."

10596295 Other





49


Siebel Apps - Field ServiceActivitiesThe GetElapsedTime method does not allow minutes or second as Time Unit values or return the elapsed time with the corresponding precision down to a second

16276521 Activities

AgreementsWith Agreement > Agreement List, when users create a new agreement and then click the Revise button within the form applet without having saved the new record, the agreement name changes to <Name of the new record>.1 with a revision value of 1

15991117 Agreements

Within the Service Request Detail applet (Verify Entitlement), when users query for the Agreement Entitlement, it retrieves over 10,000 rows and the SBL-DAT-00500 error message appears

14133104 11658177 Entitlements

When users drill down from Agreements to Change Plan, and click the Change button, the application hangs

16735467 Pricing

Within Agreement > Change Plan, when users click the Charge button, the dates up to the activation date are not added to the charges

16735469 Pricing

Inventory Management





50


When source = service location and destination = service trunk have been set and the Auto-Receive flag has been checked, when users click the Process Shipment button, they receive the following error message: "The ability to insert records is not available in this form or applet (SBL-DAT-00279)."

16875447 10511427 Receiving

When users enter an invalid serial number in the Serial # field, Allocated Lines becomes blank and error messages display, but when users close the application and navigate to Service Order > Line Items > Line Item Actions, a ship action was created even though the serial number entered was incorrect

16538808 Shipping

ORS SchedulingWithin Administration - Data > Addresses, when users click the Get Geocode button, they receive the following error message: "An error has occurred creating business component 'FM Location' used by business object 'CUT Address'. Please ask your systems administrator to check your application configuration (SBL-DAT-00222)."


When users click the Cancel Activity for an activity that displays as FREE on the bar within Oracle Real-Time Scheduler, they receive an error message

16420900 Appointment Booking

Time Sheets





51


Within Project > Activity > Time Tracker, when users edit a time tracker, the application moves to a different user's time sheet

16748616 Time Line Units

Siebel Apps - Handheld ClientHandheld ClientWhen the MQe client reports an error, the application becomes stuck and needs to be restarted

16388062 SMQ Messaging

Siebel Apps - MarketingMktg/Campaign MgmtWhen users navigate to the Campaign Leads view, they receive the following error message: "This operation is not allowed when there are no records displayed. Please execute a query that returns at least one record or add a new record."

16677666 Campaign Manager UI

The Allow Repeated Contacts Within Loads option is not working for campaigns

16065413 Campaign Processing

Users can launch expired treatments


When users click Publish > Admin > Tags and enter Siebel credentials, the application returns all campaigns, even if the campaigns are inactive






52


When a campaign contains multiple treatments and segments and the campaign is configured for direct database load, the campaign load fails with the following error message: "[Oracle][ODBC][Ora]ORA-00001: unique constraint (ORATC139.S_CAMP_CON_P1) violated."

16344337 Segments

Within Offers > Web Treatments > Edit Web Treatments, when users confirm that a Web treatment record has a template and then click the Save Template button, they receive the following error message: "Field 'File Type' does not exist in definition for business component 'Web Offer Template'. Please ask your systems administrator to check your application configuration (SBL-DAT-00398)."

10599045 Templates - Offer (Email etc.)

Within the Allocation view, Treatment Dynamic Columns are displayed in a random sequence

16616583 Treatment

Mktg/Email MarketingIn Email Marketing Server build 623, ESD crashes with the following error message: "Problem copying recipients list: Csv: Unexpected EOF"

16394301 Server - Sending/Content Gen. (ESD)

When a job has been paused, resumed, cancelled, or completed within the Siebel application, ESD does not correctly update the status of the job

16569635 16544536 Server - Sending/Content Gen. (ESD)

Users cannot save each email that was sent to disk

10525786 10476973 Server - Sending/Content Gen. (ESD)

Mktg/Events





53


When a status is manually changed, a record is created in the Registration History applet

14733464 Employee Views

Mktg/LeadsLeads are not converted to opportunities when the position is changed

14463155 Lead Promotion

Within the Leads > My Team Lead view, when users change the primary position in the Sales Team field, the Lead list applet becomes empty

14598239 Lead UI

Mktg/List ManagementWhen a file contains duplicate contacts, jobs stop importing contacts in subsequent batches

14166497 List Import

When users click the Purge button in the FINS List Mgmt Lists Entry applet is always displayed in English regardless of the language of the application

13703349 List Management

Mktg/MarketingProvides the Gantt control for Open UI for Siebel Marketing

16833178 Home Page

With Open UI, when users navigate to Program, create a record, drill down on it, the application navigates to the Program Flow applet, but the program flow chart does not display

15958484 Home Page

Provides the Open UI Gantt control for the Marketing calendar campaign component

16820275 Home Page

Mktg/Responses





54


Within Campaigns > Execute > All Contacts/Prospects view, when users click in the Done flag, the Object Manager crashes

16802388 Responses

Siebel Apps - Multichannel TechnologiesCRM ChatThe Object Manager crashes with the SBL-OSD-01000 error message

16224120 Infrastructure

The Client Chat AX control causes problems with side-by-side installation


The Object Manager crashes when users invoke Siebel Chat actions


Within CTI toolbar, when users submit a chat and the chat is answered and a service request is automatically created, when users leave the chat active for a few minutes, end the chat, and wrap up, they can see the duration of the chat, but when users check the Chat - Inbound Activity by drilling down, the start and end times of the chat display but the duration field displays 0.

16936157 UI: Agent Facing

CTIRemoves the Accessibility parameter for CTI so that Accessibility is always on

16186615 Accessibility

Provides an aria-label for CTI toolbar


In version 8.1.1.8, the CTI buttons on the toolbar are inactive

16576035 Client





55


Within Open UI Dashboard, new Dashboard form applets appear as blank except for the Contact field

16306252 Client

Within Call Center in Open UI mode, when users open the Customer Dashboard, update a contact's information, verify that the Close Customer Dashboard and Clear Customer Dashboard options are available on the View menu, and then press F5 to refresh, the Customer Dashboard closes, but within the View menu, the Close Customer Dashboard and Clear Customer Dashboard options are still available

16199772 Client

In version 8.1.1.9, after users log in, the CTI toolbar button is not updated, so the Login button is still enabled and the Logout button is disabled

16500759 Client

CTI requests loop at the Web server after IIS is restarted

16908527 Server

When users log in as a Siebel CTI user with the CTI toolbar enabled, initiate a call, accept the call, and then leave the call active for four hours, WebSEAL times out and the session is discontinued, but WebSEAL audit logs show that the application is still receiving requests and that the invalid CTI requests ran for hours

16079110 Server

Email Issues





56


When users send email to more than one recipient and one recipient has a valid email address and the other recipient has an invalid email address, users are not notified that the invalid email was not sent to the invalid email address and the status of the activity is Done

16265009 13717920 Comm Outbound Business Service

Log-level 1 informational messages display

16460132 Comm Outbound Business Service

With HTML templates, the body template is added after the template is closed

16246424 Communications Templates

When the Set Parentemail Status business service is executed in Siebel outbound emails, a memory leak occurs in the Action business component

16590287 14183186 Email Response / Workflows

Within the Communication screen, the Reply, Reply All, and Forward buttons are disabled

16898944 Email Response / Workflows

When users send email using F9 within Outlook and drag an email into the message as an attachment, the email is uploaded to the Siebel application, but there is no file type for the attachment

15932804 Mail Client Integration (F9)

Within the Contacts list, when users focus on a contact with a fax number, press CTRL+F9, replace the email address with a valid email address, and then click send, they receive the "invalid email address (SBL-EML-00050)" error message






57


With F9 Outlook integration, when users modify the recipients in the Outlook window, the recipients are not updated in the Email Outbound activity created in the Siebel application


Substitution fields for multi-line fields used in HTML templates are not rendered as they are in the email body


When users navigate to Communications > History, and open the assistive technology Landmarks list using Insert+CTRL; two landmarks display with the Communications form applet name

14591733 User Interface (Comm Views)

Spell CheckerWithin the Caption column in QuickFill templates, the field name displays as Check Spelling instead of as Comments

14351877 Spell Checker

Within Service > Service Request list, when users click on a service request, navigate to the form applet, type incorrect text in the Summary field, change the service request status to Closed, and then select Spell Checker from the menu, the Spell Checker dialog box opens, and the system updates the fields even though Spell Checker should become read-only because the service request is closed

14594261 10460180 Spell Checker

Universal InboxThe SiebelAx_Uinbox.dll causes problems with deployment

16797656 Universal Inbox





58


Siebel Apps - Oracle Customer HubUniversal Customer MasterWith UCM version 8.1.1.4 with ACR 475A and ACR 475B implemented, when the createPerson and updatePerson methods are tested, an error with a user key violation is generated on the S_CON_ADDR table when an incoming record has a different street address but the same city, state, and zip code

15868685 Data Management

For accounts and contacts, the Pub Sub process publishes the first record in the batch multiple times

16424858 Publish/Subscribe

Siebel Apps - PRMPRM Partner ManagerWithin the Zip Code Administration page, the state information is translated incorrectly

13848340 Other

Siebel Apps - SalesAccountsUsers cannot create Account Skill records from the Account Skill view (the UI)

16363695 Accounts

Open UI MobileWithin the Activity > Contacts view, crud controls should not be available on the top left applet

14379801 Open UI Mobile

Salesm and Servicem are not declared in make files

16541722





59


Siebel Apps - Search & Knowledge ManagementAccessibilityUsers do not hear the applet name along with the Show All, Next, Previous, and More Suggestions buttons


When users log into the Call Center Open UI application and Search has been configured, when they press CTRL+Home to focus on the top of the page, press the Tab key to focus on the Search button and press Enter, press Enter on the Show All button, press the Tab key, and then press Enter on the More Suggestions button, they hear the Options Dialog Automotives button instead of hearing the Search Filter Options Form Applet Region Automotives button


When users log into the Call Center Open UI application and Search has been configured, when they press CTRL+Home to focus on the top of the page, press Enter on Search, press the Tab key, and then press the Tab key and the Shift tab key, they hear Search Dialog Close Button Move Dialog, but they are not able to close the dialog with the keyboard






60


When users log into the Call Center Open UI application and Search has been configured, when they press CTRL+Home to focus on the top of the page, press the Tab key, press Enter on Search, press the Tab key, and then press Enter on Search, they hear the Search Dialog Show All Button two times, and when users press enter on the Show All button, press the Tab key, and press Enter on the More Suggestions button, they hear Options Dialog Automotives Button two times


When users log into the Siebel Call Center application where Search has been configured, press CTRL+Home to focus on the top of the page, press the Tab key, press Enter on Search, press the Tab key, press Enter on the Search button, and press Insert+CTRL+T to invoke the assistive technology tables list, they hear the column names instead of the table summary, and when the users press Enter on the Show All button, and either press the letter T or press Insert+CTRL+T to invoke the assistive technology tables list, they do not hear the table summary


Search: Oracle SESACR 452: When users change the ACR 452 Engine parameter to FALSE, all ACR 452 buttons are disabled


Indexing does not work with Advanced Batching and Indexing = TRUE in HTTP mode with user session mode as both TRUE and FALSE






61


When ACR 505 has been applied, the auto suggest functionality does not work for Open UI mode


When users try to select a child business component for a parent search category, they receive error messages


In Open UI Search, text for searches does not display in higher pages

16699980 Error Messages

In Open UI Search, when users perform a basic search, click Show All, navigate to the fourth or fifth page and then click the Previous button, Internet Explorer throws a session warning and logs the users out


Implements context-sensitivity functionality for Open UI Search

16189200 Search Preferences

Siebel FindWithin the FINS application, when users open Search Center, search for a contact, go to the business service simulator, add the Search Client service to the simulator with AutoSearch as the method, set Execute Search > Y, SearchType > Find, Category > Contact (FINS), and Last Name > *B, and then execute the method, they receive the following error messages: "The search did not bring back any records. Please modify your search values to refine your search. (SBL-SRH-00169) or "This operation is not allowed when there are no records displayed. Please execute a query which brings back one or more records (SBL-DAT-00215)."

15977577 Service

Siebel Search





62


When searches contain a character that cannot be represented in XML, incremental indexing fails

16304576 Indexing

With ACR 506 applied, within the Status Details column > Index Settings page, the number of records doubles and refresh/delete/incremental indexing does not work

16393406 Indexing

Search-related dialog boxes have invalid title names

16683424 Search

Within eSearch, when users perform a search, click Show All, and then click the Next button on the Search Results view, or when users perform a search using eSearch immediately after they log into the application, they receive the following error message: Index out of bounds for NotifyDeleteWorkSet!

16700153 Search

When users perform consecutive searches, the search results do not display correctly because the results do not refresh between searches

16525909 Search

Filesystem searches performed immediately after login retrieve non-filesystem records, such as Resolution Documents or Solutions

16491031 Search

When users attempt to drill down into the search results where the row id of the record contains the + signal, they receive the following error message: "The selected search result cannot be found (SBL-SRH-00167)."

16389793 Search





63


Open UI: Provides a style change for the Basic Search dialog box, the Advanced Search page, the Search Preference page, and the Search Results page

16248788 Search

With Open UI, tooltips are not translated for non-ENU languages

16296955 Search

With Open UI, when users select All in the Search Lookin drop-down list, click Go, navigate to the next search results by clicking the arrow key, enter valid search text, and click Go again, the search fails and no results display

16526441 Search

With Open UI enabled for Siebel Search, when users click Advanced Search, enter text in the Exact Fit field, click Show All to display all of the results, and then enter text in the Search field, the search results displayed are for both the first search (the exact search) and the regular search

16535687 Search

Open UI Search: Saves Sort Ascending field parameters

16287749 Search Preferences

Smart Answer





64


Addresses the following issues: Bug 14398782:

■ Smart Answer Server creates huge files in the postgres-data-1\pg_xlog folder when using a master and alternate server

■ Bug 14581768: Smart Answer Server crashes when identifying the language for categorization

■ Bug 14581836: Smart Answer Server fails to categorize when a large number of requests are sent

16445482 14703626 Smart Answer

ACR 574: In Corpus/Browse views, when no records are displayed, the Edit and Delete options are enabled

11767219 Smart Answer

ACR 574: Entries should refresh automatically

11767220 Smart Answer

Siebel Apps - ServiceAssignment ManagerUsers cannot specify case insensitive for values entered in the Assignment Criteria Values applet

10441304 10441303 Administration - Client

When skill items are based on composite criteria with more than one skill item in the value, skill item records do not display

15843083 Administration - Tools

The Assignment Manager component crashes with a memory issue

16227128 Interactive Assignment

Customer Dashboard





65


In Call Center running in Open UI mode, within the SmartScript view, when users query for a SmartScript and drill down on it, the Customer Dashboard does not automatically open

16097160 Customer Dashboard

Home Page - Call CenterWhen users invoke Landmark from the home page, Contact Cases Main is listed instead of Siebel Web Call Center Home

16049111 Home Page- Call Center

SmartScriptWhen users try to add a question with more than 200 answers, the session crashes

15944409 Designer

When agents invoke SmartScripts using RunCallScript, navigate away from the session, and close the session using CancelSmartScript, they cannot invoke a new session using RunCallScript

14327224 eScript

The Path Name field within the Call Script Edges and Call Script Path Translation business components is incorrectly mapped to the Path field instead of the Path Name field

16358944 SmartScript

In the Save Answer table, the SmartScript Date Format value should be the same as the locale setting in the Object Manager and not in native format


When SmartScripts are executed for seed and imported scripts in the Smart Script screen, a "server busy" error message displays






66


When users run a SmartScript with a multi-select check box question, select more than one answer for the question, and click Finish Later, the answers that they selected are correctly saved, but when users click Resume, only one of the selected answers displays in SmartScript Player

16399524 10585375 SmartScript

Siebel Apps - UCMUniversal Customer MasterThe XML Hierarchy Converter for Data Quality call crashes with an account that has 14 or more addresses

16563066 Deduplication

A crash occurs when the Deduplication Business Service Simulator is run for 10000 iterations

16284381 Deduplication

When ACR 437 and ACR 475A/B have been installed, after Guided Merge is performed, the surviving record is removed from the Duplicates view even if there are still more duplicate records

13362333 12802129 Merge Request

The multi-value lists in the Dynamic Hierarchy Relationship DRM, UCM Account Source Data and History - Incomplete, UCM Contact Source Data and History - Incomplete, Victim Account, and UCM Hierarchy Relationship Source Data and History business components have the Check No Match flag checked, which affects performance

16590337 16020655 Other

Non-ENU translations are missing for the UCM_HE-ADDR_TYPE, UCM_IDENTITY_TYPE, and UCM_NAME_TYPE LOVs

16093414 Other





67


RF 1042: Provides the Universal Customer Master/Enterprise Data Quality Address Validation connector real-time cleanse enhancement

16903330 Other

QF3104: Survivorship does not work for Households through EAI

10597433 Other

Siebel CalendarCalendar APIThe Five Day and Seven Day Calendar modes do not display the same type of calendar

14779713 Calendar API

Calendar UIIn version 8.1, when Calendar description text exceeds the applet layout, the text does not wrap to the next line so the values for the remaining fields are hidden

16730645 Core ActiveX/HI

Within the Activity High Interactivity Calendar applet, when users click the Print button, no Print Format dialog box appears to prompt the users to select Weekly or Monthly displays, and some appointments do not display on the printout

13776682 Core ActiveX/HI

Within Calendar > LS Pharma HI Calendar View and HI Activity Outlook Calendar view, the Print icon is missing from between the Today and New icons

13743929 16064125 Core Open UI





68


Within the Public Sector application, when users press CTRL+Insert+; to navigate to the Calendar screen tab, navigate to the Four Calendar View tab, press Enter, invoke Landmark Region, focus on the All Accessible Daily Calendars applet, they cannot focus on the buttons in the applet

16069850 Core Open UI

The Calendar date-selection field does not consider the locale format correctly


In Calendar views, when users change an appointment end time using drag and drop, the calendar appears to resize and the users cannot change the end time, and when the users attempt to change the end time using drag and drop a second time, the calendar resizes itself to the correct size, and finally when the users attempt to change the end time a third time, they are successful


Improves the quality of calendar printouts


The Calendar screen should not scroll down by more than two lines


The width of the Calendar Date titles is not consistent


In version 8.1.1.10 running in Open UI mode, the symbolic URL does not display


In Open UI mode, users cannot drill down on a schedule within Accounts > Calendar: eCalendar Monthly Applet Without Employee






69


Siebel Communications & EnergyIntegrationsThe Pricing Commit Type and Dynamic Discount Method fields do not populate correctly

16580235 AIA

MS Quote RevisionWhen users create a multi-site quote, submit it, and then try to revise it, they receive the SBL-DAT-00322 error message

17034717

With a product group item, if the action code is deleted, when the product group item is submitted, the Retirement Date field is not populated with the effective date of the last revised multi-site quote

17049502

Order ManagementRF 1007: Provides the Siebel Multisite Ordering module, which allows users to create and manage contracts, contract modifications, and changes of service for large multisite customers

16945305

When users modify an order for an asset or create a new order for an account, query the database to check the value of the Depends on ID field, navigate to the Sales Order screen, click the Customize button within the line items view, click Done in eConfigurator, and then query the database again to check the value of the Depends on Id field, the value is populated by the line item id of the same order.

16482794





70


The version 8.1.1.10 application performs more slowly than prior 8.1.1.x versions

16869223 16020655

The Siebel Server crashes while executing the Modify Order scenario

10593334

Siebel Consumer GoodsPromotionsWhen users navigate to Site Map > Promotions > Promotions List View with the Plan picklist exposed and then create a record, the newly-created record does not maintain its position in the list applet after the users step off of the record

16411365

Siebel Core - AutomationAutomationWhen buttons are clicked through MyClick, an API error occurs

16678903

When scripts are run in unit mode, an Internet Explorer script error occurs

16678949 16678903

Scripts are not picked in karta 16664598

Siebel Core - Common ComponentsApplication Deployment Manager





71


Within Site Map > Application Deployment Manager > Deployment Projects, when users create a new project with data type LOVs, do not specify a filter, enable the project, create a new deployment session with the newly-created project, start the deployment, and mention the shared file path for exporting files, a session warning occurs and the files are not exported

10598253 List of Values

Siebel Core - DB Deployment and ConfigurationRepository UtilitiesVersion 8.1.1.10 DDLIMP does not create indexes with the descending option because /9 defaults to N

16808534 Ddlsync

Dbchck results in failures when the / 9 Y switch is used

17000323 14549118 Ddlsync

UpgradeAfter an upgrade from version 8.1.1 of Siebel Enterprise Applications to version 8.1.1.9 of Siebel Industry Applications, accounts are not visible in any of the views within the application

16389197 Repository

When creating upgrade scripts (upgrep) for upgrading from version 8.1 to version 8.1.1.9, the preschm_sia.sql file is missing some SQL statements

16355066 Repository

Siebel Core - EAIAutomation





72


When users select a workflow that has an integration object as an output argument and that is defined as hierarchy in Workflow Process Properties and verify that the integration object is not initialized during the workflow call, create an extra step called Error Module with the type as Business Service (as an example), put exception handlers from all steps in the workflow and connect to the Error module step, and then pass any condition to the workflow so that the workflow fails at a step where the integration object is still not initialized, the worfklow does not capture the actual error code and message and record it in the error module

14392948

Integration - TransportsAn exception error occurs when using Send from Business Simulator while switching the JMS nodes in a clustered environment

15971394 JMS.

Integration Business ServicesWhen a credit card number is provided in a SOAP request, the information displays in the log file

16033268 EAI Siebel Adapter

In version 7.8 and versions prior to version 8.1.1.7, when the EAI UI Data Adapter is called with a predefined query, it also passes sort spec parameters but this is ignored in version 8.1.1.8

16230877 Other EAI Business Service

Java IntegrationImproves the quality of SBL-JCA error messages






73


Calls to JNI_CreateJavaVM fail 16036081 Java Data Bean

Rest ServiceREST APIs raise the following error message and the insert/upsert fails: 'SBL-EAI-04008: Integration component type 'Main Phone Number' is not a valid child type for component type 'Account'.

16321076 REST Operations

Web ServicesWhen a configurator exception error is displayed and users click the Explanation button, Internet Explorer refreshes and the application crashes

16945322 16479488 Inbound

SOAP messages that are larger than 100 MB cause the EAI Object Manager to crash

16945363 Inbound

When users execute a predefined query that contains a function, the reports do not contain the same number records as the list applet contains

16323251 Outbound

Siebel Core - EIM/DatabaseDatabaseIn Windows, DB2/UDB is missing the siebprocEMT64.dll file

16384729 IBM DB2 UDB

Siebel Core - PIM Integration

SSSE





74


When users install version 8.1.1.9 or version 8.1.1.10, navigate to <Siebel Tools installation directory>\REPPATCH, extract the ACR560RepSeedFiles_v811.zip file, and then edit the import.bat file, the first command refers to the Table\Base Import .sif file instead of the Table\DocImp .sif file


When users edit repeating appointments in the Siebel Calendar, Microsoft Exchange Server duplicates the appointments rather than overwriting them

16004597 Calendar

Within S_SD_USER_MAP, the CURR_VERSION column is not populated with the Exch2010 value

16363268 Performance

When users create tasks in Outlook, the Start Date and End Date information does not remain the same after the tasks are synched to the Siebel application

16507835 Tasks

Siebel Core - Server BizLogic ScriptIntegration - ScriptingWhen calling selectSingleNode method against the COM object MSXML2.DOMDocument, the Object Manager crashes when the xpath parameter references a nonexistent node in the XML document

16907649 New eScript Engine





75


When the ST engine is used, it takes around 2 minutes to populate 5000 cells, but when Siebel Visual Basic is used, it takes between 4 and 7 seconds

14541878 New eScript Engine

Siebel Core - Server BizLogic WFConfig - RulesAfter an upgrade from Siebel Enterprise Applications version 8.1.1.7 to Siebel Industry Applications version 8.1.1.8, Workflow Monitor Agent encounters errors because SQL syntax is generated incorrectly against the existing rules

16018813 Workflow Policies

In version 8.1.1.9, Query and QueryBIDirectional operations do not clear search specifications

16304111 Workflow Process Execution

Within Siebel Tools, when users navigate to Workflow Process, create a worfklow with Start > Business Service > End, rename one of the connectors, save the record, and then try to close out, Siebel Tools crashes and does not rename the connector


With a simple workflow developed in Siebel Tools, when users publish and activate the workflow, execute the workflow in Client Simulator with log level set to 5 and verchecktime set to 1, go back to Siebel Tools, revise the workflow, and then test it again in Client Simulator, the workflow is loaded in the cache the first time, but it is not loaded the second time and the old version of the worfklow is used






76


After an upgrade to version 8.1.1.8, when users revise an existing workflow in Siebel Tools, start the Business Service Simulator within the application, and provide Service Name = Workflow Admin Service, Method Name = Deploy, Input Property: Property Name = FlowSearchSpec, and Value = [Process Name] = '<name of the workflow that was revised>', the workflow is deployed, but the application goes into an infinite loop


Siebel Core - Server InfrastructureServer InfrastructureThe Gateway Server crashes when trying to authenticate users without the privilege to select Siebel tables

16268113 Siebsrvr and Shells

Removes Multiple Page Size Support from the server startup script for Oracle Solaris 10 and above

14186836 Siebsrvr and Shells

Siebel Core - Server OM FrwksBusiness Process FrameworkThe Audit Trail does not work for joined fields in the task-based UI

16040617 Task Transaction: Other





77


In version 8.1.1.5, when users start a task to create an opportunity, the organization is not set to the default organization in the UI when a script runs on account selection and an account with the default organization is set


When users create a task with Start > Siebel Operation (Opportunity, Insert) > Task View 1 > Siebel Operation 2 (Contact, Insert), > Task View 2 > End where the first Siebel operation is used to create an opportunity and the second Siebel operation is used to create a contact, when users click Submit, they receive Object Manager log error messages


Object ManagerACR 491: Users cannot upload records for newly-created people

16507415 Business Components

BI Publisher: Maintains the sort order from the UI to a report


When the NamedSearchSpec parameter is used, when a business service is executed, the following error message appears: "An error setting the named query has occurred. Please execute another query or ask your systems administrator to check your application configuration if the problem persists (SBL-DAT-00312)."






78


Within the Allocation screen, when users click the Expand button to see the nodes of the segment tree, all nodes expand, but when users scroll down to the bottom of the applet and then back up, some end notes are automatically collapsed and the icons of the node folders display the - sign but the subfolders do not display


Queries against MLOVs make the application run slowly


RF 946: Replaces the LDAP client library


When an applet contains a search specification like [A Calculated Field] = Y, when users attempt to export records from the applet, they receive the SBL-DAT-00416 error message


Within Siebel Financial Services, when users navigate to Activities > Activities List, select a PDQ, navigate to Query > Save Query As, the list of PDQs are not displayed in the Save Query As dialog box, and when users try to resave the query with a different name, they receive an error message when they click OK


Siebel Core - SocialSocialDuring social profile creation, the Create SR workflow does not check Author ID or Author Name


Removes an extra space from the SM All Posts 1 view in the seed data






79


The data type is incorrect for SM Post Id, SM Author Id, and SM Native ID


When users create a service request, the SR ID field returns instead of the SR Number field


Within the Social Media Administration screen, the Source No. field should read Source Number instead


Attributes do not display within the SM Social Profile view


ADR 725: Provides the integration to Oracle Social Relationship Management


Allows users to create a service request through the Create SR workflow without having to pass a unique value in the Service Request ID or Activity ID fields


Siebel Core - ToolsConfig - RepositoryWithin Siebel Tools, when users select an applet, lock it, select the applet, right-click on it, and select the Edit Web Layout option, the application crashes

16049595 Applet and View Configuration

During a development upgrade from version 8.0 to version 8.1.1.9 SIA on MSSQL 2008, the repository merge takes an extremely long time to run, and most of the time is spent on integration object, integration components, and child objects

16481607 Other

Upgrade





80


During a repository merge from version 8.0.0.13 to version 8.1.1.10, the following error message appears, "!! ERROR: SBL-DEV-62158: MergeType Type - Integration Component - exiting with error. The query could not be run because it is too big. Please refine the query to make sure it is more selective or refine the query using parentheses."

16779338 16621764 Web Client Migration

Siebel Core - Unix/WindowsPlatform SupportAutoinstallation of the version 8.1.1.9 Portuguese application fails because lang-pt_PT.UTF-8@euro locale is not available

14784294 Solaris 11

Siebel Core - zSeriesUpgradeDB2/390 upgrades fail to report the staging job status correctly

16978875 390 Database

The DB2/390 upgrade job status is not recorded when defaults are not used

16978798 390 Database

Provides the ability to upgrade from version 8.1.1.x Siebel Enterprise Applications to version 8.1.1.x Siebel Industry Applications on IBM DB2 UDB for z/OS

16062440 390 Database

Siebel CRM DesktopCRM Desktop





81


When an email is synchronized from the Siebel application to CRM Desktop, the To field of the email is not synchronized

15983437 Data Sync

Siebel CRM Integration to Oracle Realtime SchedulerIntegration ComponentsWhen users attempt to schedule a contract for an activity that has skills, they receive an error message

16543730 Cut Over, Employee, Addr Real-time

When the Siebel - ORS connector AdminDataManagementService synchronizes an employee after a specific product line was added as a skill for the employee, when the ORS Employee workflow tries to sync the data, an error message appears


A patch for AdminDataManagement_EBF to fix an issue with country mapping causes another error message to display


When the connector is deployed, the Ant Deployall command fails with an error message

16322478 Miscellaneous areas

Provides the Siebel CRM Integration to Oracle Realtime Scheduler version 2.0.3 patch






82


The Siebel ORS connector uses the Parent Activity Id field of an activity to indicate a dependency between activities and stops, but the field is already populated for activities that were created using activity plans or templates


ACR 669: Tabbing out does not work properly in the Activity form applet

15975254

The AdminDataMgmtWebServiceSoap Upsert_Employee method does not contain Employee ID

16416133

AppointmentBookingSystemSBLORS_EBF/ABS_WS does not perform lookup on country code

16416192

The RealTimeSingleAddressGeoCoding service does not map country in responses so users cannot use a returned address to populate the address information in the Siebel application

16516267

Siebel ComponentsWhen an appointment with the Latest Start Date (Due) field set, the following error returns from the ABS_Orchestrator integration BPEL: "Unexpected error during request processing. Unable to convert element 'startDateTime' value " from xsd.dateTime to internal dateTime format."

16774402 ABS - Book, Confirm, Cancel

The ORS Schedule Exception workflow fails because the Employee ID is required

16416235





83


The response from the TransferScheduleSBLORS process method to the Siebel application fails because it does not contain the shift name

16416342

Siebel Data ModelData ModelProvides a new column under S_EVT_ACT to store Parent Activity ID for bound jobs in Advanced Scheduler (Siebel Field Service Integration with Oracle Real-Time Scheduler)

16604713 16369240 Schema

EIMAfter version 8.1.1.8 has been installed, the EIM46.SQL, EIM47SQL, and EIM48.SQL files are empty

16043570 EIM SQL Template files

Although within the S_PROD_CONSUME_U1 Index, ZIPCODE is part of the index, but within Siebel Tools > Table > S_PROD_CONSUME > Userkey > S_PROD_CONSUME_U1, Userkey Attribute, ZIPCODE is not part of userkey, so EIM is used to insert a record with the same userkey values and different ZIPCODE, EIM tries to update the ZIPCODE value

10567490 EIM Table Mappings

The is no interface table to populate the S_DOC_AGREE_ATT table

10442366 10442365 EIM Table Mappings

In version 8.1.1.8, the definition for EIM_SAMPLE_LS is not correct

16453851 EIM User Key Mappings

IRM & Converged Repository





84


Seed data for Universal Customer Master - Enterprise Data Quality that was added as part of ACR 900 is unavailable in Incremental Repository Merge

16662691 Seed Data Merge

UpgradeUsers receive an error message when importing the ancestor repository from <Drive>:\siebel\8.1.1.0\ses\dbsrver\common\HOR\hor811.dat

16441987 Database

Siebel DocumentsDocument AdministrationThe Organization Id field is not required in the Proposal Template business component, but at the table level (S_DOC_PPSL), the BU_ID column is set as required

16297353 Proposal Templates

Siebel Engineering - InstallerInstall - ConfigurationThe RepeatForLanguage step fails in dbsrvr configuration for DB2/390 upgrades

16827794 14239211 Other

Users cannot do silent installation for the migration installation process because the response file created is incorrect

16884825 Siebel_Server

In the Siebel Enterprise Server migration finish screen, the report log location is incorrect

16945384 Siebel_Server

The http.conf file contains a duplicate entry, which causes problems when users restart the HTTP service on HP-UX.

16394920 Web_Server





85


Install - ServerThe version 8.1.1.9 clone utility fails to deploy to the target location

16241702 Other

Siebel Engineering - Rel EngAutomationThe libprocinteract.so DLL is missing on UNIX platforms

14615425

Rel Eng/Build SystemWhen users upgrade from Siebel Enterprise Applications version 7.8 to Siebel Industry Applications version 8.1.1.7, several views are missing from the application

15837241 Build System

The jca.xml file is not included in the regular string catalog compilation process

11799338 Build System

Rel Eng/CodingA Solaris linking error occurs in vobs/siebel/src/apps/shared/xmlp/osv

10563463 Semantics

A Solaris linking error occurs in vobs/siebel/src/core/uifmwk/server/framemgr

10563464 Semantics

A linking error occurs in vobs/siebel/src/apps/shared/xmlp/bc

10563465 Semantics

A linking error occurs in vobs/siebel/src/apps/shared/search/newsearch/wfr

10563466 Semantics

NT fails in linking for the siebel\src\core\mobile\smq\com\siebel\smq\shell directory

10579958 Semantics

Link/compile fails in the \siebel\src\core\datasvc\ssa\util directory

10602060 Semantics





86


Packaging fails in base\ses and base\seatools

11767237 Semantics

Release Engineering/PSXACR 744: String translations are missing for the following newly-added views: UCM Entity Rule Set View, UCM Contact Name Cross Reference View, UCM Contact Communication Address Cross Reference View, and UCM Contact Alternate Phone Cross Reference View

14380016

Siebel Financial ServicesAccountsReplaces the value of the symbolic string for Account Name in the CUT Automatic Debit form applet from SBL_ACCOUNT_NAME-100909412-OOR, definition: Name of a business external to the company to SBL_ACCOUNT_NAME-1009090647-1AE, definition: financial account name

10594874

Siebel Life SciencesClinical Payments





87


When users create a site with an active SVT version, create a subject, schedule the subject, navigate to the Payment Activities tab, enter the current date in the Completed Date field, enter the same information in the next record, and then save their changes, the Completed and Status fields in the second record become blank

14555522 15977943

Within Site Management, when users drill down on a Site #, navigate to the Clinical Protocol Site Payments view, select a payment record, and copy it, the system performs a cascade copy of the payment record along with its underlying payment activities, which should not be allowed

16163176

Clinical Programs/ProtocolsProvides the ability to automate Generate Payment functionality

10577547 10530057

When users delete an employee from the Selected Employees list, the employee data is not removed

16274454 16078877

During rollups/rolldowns, the end date of an employee is not updated in the Team History tab

16274753 16078877

RF 967: Provides enhancements to support the Inform integration

13824367





88


Within Administration - Clinical > Protocol List/Region List > Site Management, when users add a person to the Team MVG, remove the person, navigate to the Team History tab and verify that the record was updated, add the same person again that they previously added, and then remove the person again, two Assignment History records for two different periods of the same user are not displayed

16274478 16078877

Clinical Trip ReportWhen users navigate to the Trip Report screen > Approvals tab, press CTRL+INSERT+; to invoke the Landmark Region list, the applet name reads as Product Issue Approval Main instead of Site Visits Main

16056318

Regulatory ReportsACR 426: Seed data is missing for the LSeMDRTransmitFDA Web service, so calling the Web service yields a null pointer exception error

15842251

Site ManagementWithin Site Management > Visits, when users drill down on the Visit Start link to navigate to the Geo Location Details tab, the title on the browser displays as ':<Visit Name>' instead of as 'Geo Location Details: <Visit Name> and when users click the Approvals/Audit Trail tab, the browser title displays as 'Product Issue Approvals/Audit Trail' instead of 'Trip Report Approvals/Audit Trail'

16061275





89


When users navigate to Site Map > Administration Clinical > Protocol List, drill down on Protocol #, focus on the form applet, and tab through the fields, the buttons move to the third-level tabs instead of moving through the fields in the form applet. This issue also occurs within Accounts > Account List when users drill down to the Account Name screen.

16327059

Within Administration Clinical > Regions list, when users click the New button in the list applet, fill in the mandatory fields, users are asked to enter a value in the Product field, but the field is not available in the list applet

16832619

When users create a SVT template for a protocol, create two versions of templates, create a site, apply the first version with the first version of the template, screen the subject with a date, apply the second version of the template, enter the date, and screen the subject with one date later, users must perform a Query Go operation to display the second SVT record

16399417

Suppresses the "Would you like to delete uncompleted visits form the old version and completed visits from the new version?" dialog box while scheduling visits after a subject visit template has been changed

16265595

SubjectsThe application collects the subjects' initials and birth dates

16103736

Siebel Loyalty





90


PromotionsWhen a promotion rule is triggered, the expiration date is calculated incorrectly

16441942 Promotion Designer

Transactions are processed when partner points are below the credit limit

13536849

When users click the Validate button for a Promotion Designer that contains missing connectors or orphan nodes, they receive a dialog box that indicates that the validation has failed, but the dialog box does not show the reason why

16975268

Provides the ability to navigate across Loyalty Promotion Designer records in the parent applet using navigation keys

16975245

Corrects the following issues with the cascading PSFC menu:

■ Menus and submenus show up as expanded lists

■ Separated and non-command menu items are clickable

■ Submenus under an inactive menu display

■ There are problems with the alignment of the menu

16995930

When users create a promotion with criteria that include an "IS EMPTY" condition, they cannot activate the promotion and the following error message displays: "The criteria <criteria name> of promotion rule <promotion rule name> has no criteria values specified, but is of type Compare to Values (SBL-LTY-00141)."

12948642





91


RedemptionsAccrual To functionality does not redeem from the parent members

16386751 Base Redemption

Allows users to import one or more programs into a specified Loyalty program

16565240 Web Services

Performance is degraded when a redemption needs to access a large number of accruals

16526670 Web Services

The Base Points field only shows an integer value when the users cancel redemption transactions through Web services

12971223

When redemption is performed so that a member is short of the required amount of points and the member has a tier-based loan setup, the decimal digits in the member's available points balance are not redeemed after the load and redemption transaction are processed

16365853

Transaction EngineAfter an accrual transaction has been successfully processed, the substatus is not set

16184029

The LOY Promotion Designer Promotion List view and LOY Promotion Flowchart Designer view are missing from the application

16842123

When users attempt to redeem accrual items that contain decimal values, they receive the SBL-DAT-00521 error message

15849676

Siebel Mobile ApplicationsMobile Framework





92


When users click on screen tabs, a console error occurs in jqmjsnavbar.js.

17019400

When users click the close icon (X) in the Selected Columns window right after they log in, the Columns Displayed dialog box closes completely

14754933

Adds the following enhancements to Launchpad navigation:

■ Site Map structure changes

■ Modifies existing class names to follow the Siebel standard and prefix them with siebui

■ Separate container to hold non-icon screens

■ Provides siebui-showing-sitemap class at the sweclient level to edit toolbar icons

■ Adds actual large images for screen tab icons

■ Adds highlighted images for screen tab icons

17050734

After Site Map screen icons are loaded, the hourglass remains on the screen for a few seconds

17025671

Some detailed views are missing from the default Open UI Sales Enterprise Mobile application

16892588

When users create a contact call and add a contact call, the grid is misaligned

16354611





93


Within the Consumer Goods mobile application, when users navigate to Account, click the PDQ icon, select the first PDQ in the menu, and then click in the area where the New/Edit button is located on the detail applet, the form applet displays instead of the PDQ result

16298813

The Delete confirmation dialog box should not display if the Delete button is disabled

16202415

Pharma Mobile ConnectedWhen users navigate to Admin - Communications > Message Broadcasting and create a new message with message body as [U] Urgent, [N] Normal, and [H] High, the Normal text displays in red font

16084534

When users click the notification icon, the message summary displays with a shadow effect, and the message opens to the right of the message summary pane

16360445

Within Accounts, when users create a new contact, enter phone numbers for the contact, and save the record, the Mobile Phone # field is blank

16360495

When users add a new call, add a detailed product, create a second call, add a detailed product, navigate back to the first call's Product Detail applet, and submit the call, the call is submitted, but the second call's details display

15848435

Service Mobile Connected





94


Extra buttons display on the menus within order and asset line items

16430862

When users click on RMA in Part Tracker, the Row ID displays instead of the order number

15841223

Within the Service Mobile application, when users navigate to the Activities > Line Items, create a Part Tracker record, and click on RMA/RMA Repair to generate an order number, two Order Number entries display in the form applet and the duplicate field is empty

16373826

Within Orders > Order Line items, the menu at the top of the Order Line Item list applet displays extra options, but the extra options are unavailable

16430486

Within Invoice Line Item Details, the Next and Previous buttons do not work

16430655

After QF0003 and QF1003 have been applied, users cannot drill down on Account Name in the Service Request form applet

16669789

After QF0003 and QF1003 have been applied, users cannot drill down on Account Name in the Service Request form applet

16805067 16669789

Service Mobile Disconnected

17016040





95


Within the Service Mobile application, when users perform a metadata download to bring up the application in offline mode, navigate to the Service Requests screen, click on the Activities child view, and then click the + button to create a new activity for the service request, there is no Contact pick applet

16805034 16670393

Siebel Public SectorHome PageWhen users launch the application, and then click the Home tab, the Home page does not display and the following error message displays: "An error has occurred creating business component 'Calendar Users' used by business object 'HLS Home'. Please ask your systems administrator to check your application configuration." (SBL-DAT00222).

16584798

Section 508/AccessibilityWithin the Public Sector application, when users press CTRL+Insert+; to navigate to the Cases screen > Case list applet, tab through the applet, and then navigate to the Case List grid view, they cannot use the left and right keys to focus on the grid view and the column headers of the list applets


Siebel Reports





96


Reports BI Publisher - AppThe Partner Relationship Management portal page displays an error message before users log in, and again after the users log in


BI Publisher reports ignore the Selected Records flag and criteria that have been explicitly specified in queries


In version 8.1.1.9, the Reports icon is not visible within the Open UI FINS Object manager

16408227 16396118 Error Messages

In the French version of the 8.1.1.7 application, when users click on the Reports menu, they receive the following error message instead of the drop-down list: "Cette opération n'est pas autorisée quand aucun enregistrement n'est affiché. Veuillez exécuter une requête qui ratourne au moins un enregistrement ou qui en ajoute un nouveau (SBL-DAT-00215)."






97


In the German version of Call Center, when users log in, configure Schedule Report, navigate to Admin - BI Publisher Reports > Schedule Reports, create a new record for Contact with the template as cntlist.rtf and XLIFF as cntlist.xliff and translated name as Contact, add an integration object with parameter values and add a translation file to it, upload the files successfully and associate them to the All Contact List view, navigate to the Contact screen, query for a record, and select "Contact" in the record name, the parameter values are not visible

16451657 16451368 Localization

Scheduled Reports are not translated in non-ENU versions of the application

16406895 Localization

When users log into the German version of Call Center, configure Schedule Report, navigate to Admin - BI Publisher Reports > Reports - Custom Template, create a new record for Contact with template as cntlist.rtf and XLIFF as cntlist.xlliff, attach an integration object, upload the file successfully, associate it to the All Contact List view, navigate to the Contact screen and query for a few records, click the BI Publisher icon, select the record that they created previously, select Report Locale as DEU, Schedule Frequency as Run Once, Run Monthly, or Run Daily/Weekly, click Submit, and then click the My Report button, no jobs are created for any of the selected frequencies






98


Within the French version of Call Center, when users navigate to the Account screen, click BIP Report Account, LOVs are not displayed in the Output Type, Report Locale, or Frequency fields


Reports BI Publisher - InfraWhen users log into the Siebel Call Center application where BI Publisher Reports has been configured, when they navigate to Accounts > Accounts List, click the Report button, press the Tab key, press Enter on Schedule, press the Tab and Shift keys to focus on the Public button, and then press the Tab key, they do not hear what action has been performed

16177239 Connector

When users log into the Siebel Public Sector application where BI Publisher has been configured, when they navigate to Cases > Case list applet, and click on the Report icon to open the Generate Report applet, assistive technology reads the Close icon as a link instead of as a button and this occurs across all of the MVGs and pick applets within the application

14695445 Connector

Interactive reports cannot be recorded using OATS

16475499 Connector

Scheduler flows cannot be recorded using OATS

16475536 Connector

Includes default report usage statistic reports that are assigned to the relevant My BI Publisher view

17005241 Connector





99


The width of the Report Parameter applet is different between interactive report generation and scheduled report generation

13903047 Connector

Within the Call Center high-interactivity application with BI Publisher Reports configured, when users invoke the Run Report applet, select values, click Schedule, select Run Immediately or other options from the Frequency dialog box, and then press the Tab and Shift keys, they are unable to check boxes in the dialog box

16560810 Connector

When running multiple repositories and selecting an integration object to associate to a report, integration objects from all repositories display

11877494 Connector

Within the Message Broadcasting list, Notification Items are not removed after they are read

16078832 Connector

Within Call Center running in Open UI mode, when users navigate to a view, click the Report icon, generate any interactive report, and click the My Reports button, the Task ID is not populated in the My Reports view

15989838 Connector

Within Call Center with automation enabled, when users click the Report pane, click the Scheduler section, enter information in Start Date, End Date, Number Type Parameters, Date Type Parameters, and DateTime Type Parameters, when they open the inspect element to check the attribute, it shows JText instead JDate, JDateTime, and JCalculator

16290551 Connector





100


With Open UI, when users generate a few interactive reports that have long names that include a colon or a semicolon, the reports generate successfully, but there is no notification in the message broadcasting pane

16355214 Connector

With Open UI, report names display in the message broadcasting pane

16355192 Connector

Users cannot generate custom template reports

16002828 Connector

When users navigate to Administration BIP Reports, create a template for parameterization and add multiple parameters for the template, they are unable to select and edit the multiple parameters that they added

16002847 Connector

Within Administration - BI Publisher Reports > Standard Templates, when users select the Account list and click the File Upload button, an "upload successful" message displays with an error message in the background

16002800 Connector

Within Call Center, when users navigate to Administrator > BI Publisher Reports > View Association, select a category, and click the Add button in the Report list applet, within the list of reports, the Query button is missing

11773861 Connector

In version 8.1.1.9, the Reports icon is not visible within the Open UI FINS Object Manager

16396118 Connector





101


In version 8.1.1.5, when users generate WSDL for Dataservice, copy it to the <BIPHome>\oc4j\bin folder, upload a report template to the BI Publisher server, log into the BIP server and edit the report, the Language and OutputIntegrationObject field values are swapped

12349054 Connector

With Call Center running in Open UI mode, when users navigate to Administration - Inbound Webservice and query for BIPDataService, two records with the same name return

15950995 Connector

Within the application running on Solaris, when user navigate to a view, query for a few records, select a custom template with multiple integration objects, fill in all of the mandatory fields, and click Schedule, a Job Id is created and the report status is Successful but the report does not contain any data, and when users perform the same steps after selecting a custom template with parameters, a Job Id is created and the report status is Successful again, but the parameter values are null, and the report sometimes displays data and sometimes does not

16407047 Connector

The value in the Time field within BIP Reports Server > My Jobs > Schedules view, the value in the Time field does not reflect the time set in the Schedule a Report applet, and the START_DATE and END_DATE values in the XMLP_SCHED_JOB table do not reflect the time value set either

10586346 10586194 Connector





102


When users sort a list applet in the Siebel UI and then run a report, the sort order is not carried over in the report

16199154 Connector

Within Administration - BI Publisher Reports > Reports Standard Templates or Reports Custom Templates, when users query for a standard or custom template that is not available, no records are returned but the Upload Files button is enabled.


When users register a parameterized template, if they provide a negative value in the Order field, the negative value is accepted when the users save the record, and the users do not receive an error message


Siebel Server RemoteRemoteIn version 8.1.1.7, remote clients do not support columns with sequence objects

16445481 16278211 DB Init

Siebel Travel & TransportationDiaryProvides the framework changes required to support implementing Gantt charts for Dispatch Board

16876272





103


Within Function Space Diary, when users set Time Scale as Month/Day-of-Week/Day-Part and Display as Function Type/Business Type, the drop-down lists in the Gantt control show text that is longer than the space available for it

16320611

Within Function Space Diary, when users set the property, set Today+2 in the Start Date field, and tab off of the field, the date is changed in the time scale and in the booking, but when users navigate to the Home tab, navigate to Function Space Diary, set the property, set Today+2 in the Start Date field, and tab off of the field a second time, the date is not changed in the time scale and in the booking

16320892

Event TemplatesDisplay Name, Tax, and Service Charge Flag information is not copied to event templates, so when an event template is applied to a quote, all of that information is lost

16163080

FunctionsWhen "Do Not Move" has been set on a function, no confirmation dialog box is triggered when a user tries to change the parameters for the function

16757346

When users add On Consumption menu items to functions, the function revenue is calculated incorrectly

16599741





104


When users copy an opportunity that has more than 200 function records, select multiple properties on the opportunity, make the CI active, delete random function records, create a few new records (including a few copied function records), add subfunctions for some records, and then click Create Quote by selecting all of the records in the Entry view > Properties applet, all of the quotes with CI active properties are created with function revenue records

16766063

Within Quote > Functions, when users create a function, set the number in the Contracted and Projected fields to 11, click Update Revenue or Refresh to populate the Revenue Estimates field, expand Rental Row on the Revenue Estimates field and enter $100 within Functional Rental > Projected Revenue - Function column, and click Refresh, the value in the Function Rental field changes to $99.99, so the incorrect price displays for contracts, event orders, and event checks

16582144

InventoryThe Suite Availability Quote detail applet only displays one room block per quote

16599759





105


When a sleeping room is not marked as a suite, when users create an opportunity, create a quote and update its status to Definite, create a first room block (Room Block - Attendees), add a line item to the room block with the room type the same as the first property that they looked up, update the Projected and Blocked fields to 11 for the first day, create a second room block (Room Block - Staff), add a line item to the room block of the same type as the first property, update the Projected and Blocked fields to 12, navigate to Inventory > Room Available for the property, enter the date of the first day, and then scroll to the Quote Detail applet, only one room block line item appears

16599780

Line ItemsPackage items display as individual line items and not in a hierarchy

16731668

When a discount is applied within the Quote Function Line Items view, the extended net price is calculated incorrectly

16598674

Subcategory discounts are not applied automatically for order line items and event checks

16599732

Other





106


Within Quotes > My Quotes, when users select a quote that is read-only and has a status other than Prospect, when users drill down on the quote, select a record in the Functions applet, scroll to the right, and open the pick applet for the Column : Order Number column, the application crashes

16806457

After 8.1.1.7 QF07AQ has been applied, when users create an opportunity, add a function and a subfunction for Day =-1, add a CI property, create a quote, add billable items to the function or subfunction, copy the function and create another function for Day =-2, click Assign/Reserve to reserve the function space for both of the functions, upgrade the quote status to Definite, copy a function and create another function for Day = -1 or Day = -2, and then run the Actualization workflow, the quote is still in the Definite state, but only one of the functions turns to Actual and the other functions remain in the Definite state

16598500

When users create a quote, apply a meeting package, select a core function that contains hierarchical line items, and click the Copy button to copy the function, the Meeting Package ID value is copied for the child line items

16215816





107


When users create an opportunity or quote with at least one function, reserve the first function space, select the same function space for the second function as they did for the first function and select Overbook, create a third function, select the same function space for the third function as they did for the first function, select Optioned, navigate to the first function and update the start time, the first function remains reserved and the start and end time are updated, the second function remains in the Overbook status, but the third function remains in Optioned status

16612795

Within the Quotes screen, when users query for a quote that has a meeting package applied, navigate to the Non Function Line Items view, click Modify Meeting Package, enter price information, click OK, navigate to Meeting Package > Meeting Package applet, change the attendees, and then reapply the package, users are unable to query for the quote to verify the change in quote revenue

15997613

Room BlocksWhen users create a quote, add a room block line item, and set the value in the Neg Rate field lower than the value in the Avg Floor Rate field, the wrong error message displays

14596582

Siebel UI FrameworkAutomation





108


The date format changes to YY-MM-DD when users open the Calendar dialog box

16626881

The repository name is the same for all of the application-level menu items

16714499

Within the Account list applet, when users place the cursor within the Search Text field, enter a character, select Name from the Search drop-down list, and hit Enter, no records are returned and the focus is no longer in the Search text field

16683488

Within the Account screen > Account form applet, when users click New and create a new record, query for the record, and then delete it, the deleted record still displays in the Account Name field within the Account form applet

16676753 16626881

Automation tag attributes are not available for the Show Available button within Account Team Members screen > Coverage Team dialog box

16096303

Automation tag attributes are not available for third-level view bars

16209219

There are no identifiable attributes to identify record levels in hierarchical list applets

16435842

AX/HI Web UIChanges made in Administration - Application > Responsibilities and Views Web Layout are not retained and the application is not updated


The Siebel HI client Active X control does not function properly and causes Internet Explorer 8 to crash

16022653 ActiveX Controls





109


In version 8.1.1.4 running Internet Explorer 8, when users press F2 to open a pick applet and the cursor is placed in another applet, the pick applet minimizes to the task bar


With Windows 7 running Internet Explorer 8, the Siebel high-interactivity client crashes when an inbound call comes in


Within Administration - Application > Responsibility, when users click Add in the Views applet, type Employee in the Find field, and then press Enter to invoke the search, results do display, but when users change the value in the Find field to User and then press Enter, the content in the Find field is reset to Employee and no search is invoked. However, if users click Go after entering User in the Find field, the search returns results.


If a toggle applet displays in a view, if an error occurs, the wrong error message displays

16182695 Notifications/Message bar

Within the Accounts screen, when users drill down on an account, navigate to the Attachments Detail view, click Add New file, add a BMP file whose file name contains an apostrophe, and then save the file, the file name contains &#039 instead of an apostrophe

16411345 10563640 Task Based UI

In the task-based UI, closing the browser crashes the Object Manager

16204080 Task Based UI

After users disable the toolbar buttons, when they navigate to a child applet, the toolbar buttons become enabled again

16363974 Toolbar, Menus, Keyboard





110


Open_UIProvides a template-driven layout for the Map popup window

16950766 Framework

The CTI toolbar only displays in the Communication view and the buttons are inactive

16726549 Framework

Travel and Transportation: Within the Opportunity list view, the Project Property dialog box does not list properties

15891066 Framework

Within Administration - User > Employees, when users drill down on an employee, add a record in the Assignment Skills applet, and then try to add a record in the Assignment Skills Items applet, the New and Query buttons are unavailable, and the users cannot access the applet menu

16321471 Framework

Within the Contact List applet, when users drill down on any record in the Account column, delete the value in the Account Name field in the form applet, enter a new value in the field, and press CTRL+S to save the value, and then click the thread button, Account Name is displayed as text instead of as a link

14755778 14695106 Framework

Allows users to change the application logo by theme

16500907 Framework

The CKEditor applet does not load the presentation model and physical renderer files

16878297 16953237 Framework

When users click the NextSet button in form applets, they receive an error message

16580665 Framework

Confirm dialog box methods are not executed when they are invoked from custom dialog boxes

14753994 Framework





111


Adding more entries in core_manifest crashes the component in the server

16780520 Framework

With contract expenses or financial assets, when users click the Link History button, the application crashes

16845262 Framework

Within Sales Volume Planning screen, when users navigate to the Shipment tab, the buttons are not enabled, but when users enter a query and click Go, the applet buttons become enabled

16354302 Framework

Customized buttons are not available in Open UI mode

16189812 Framework

With Internet Explorer, after QF1005 has been applied, the client does not launch

16506188 Framework

Open UI APIs are accessible from the browser console

16320403 Framework

Provides the drag-and-drop framework for Open UI mode

16747957 Framework

Allows dynamic generation of flip layout buttons based on expression rules

16955300 Framework

The New Query and Execute Query toolbar items do not display within Open UI mode

16384862 Framework

Home Page alerts with hyperlinks to Web pages display the HTML reference incorrectly

16318522 Framework

There is a typo in the Import dialog box

17016202 Framework





112


When users run a query that does not return any records and then click on a third-party control such as the calculator or the date picker, the control opens and users can select values that do display in the fields, but the users cannot save their changes

16234556 Framework

Backslashes that precede double quotes cause errors in generated language files

16191979 Framework

Within Siebel Tools, when users query for the Activity List Applet with Navigation applet, query for ListColumn Due, modify the display format from Date TimeNoSec to DD-MM-YYYY, compile the applet, log into the Open UI application, navigate to the Activities screen, and try to change the Value in the Due field, they receive an error message.

16579844 16001488 Framework

Within Siebel Tools, when users query for the Activity List Applet with Navigation applet, query for ListColumn Due, modify the display format from Date TimeNoSec to DD-MM-YYYY, compile the applet, log into the Open UI application, navigate to the Activities screen, and try to change the Value in the Due field, they receive an error message.

16001488 Framework

Within the Opportunity list applet, when users click the Revenue field, click on the calculator within the Amount field, select digits, and click Use, the value is selected in the Amount field, but after users click Erase and then click on the calculator again, junk characters display in the Amount field

16662922 Framework





113


Within the home page, under Frequently Viewed, the My Accounts and All Accounts links are missing and the text is disabled

15911132 Framework

In a list applet with about 70 fields, navigating from one record to another takes longer than two seconds

16370881 Framework

In the customer-facing application, when High Interactivity and EnableOpenUI are set to TRUE in eServiceObjMgr_enu object manager, when users log into eService, after they click the OK button on the login screen, the start.swe file downloads files to the client

16873157 Framework

Within Accounts > Accounts List, when users select a value that contains an apostrophe from the Status drop-down list, they receive the SBL-DAT-00403 or SBL-DAT-60236 error messages

16385076 Framework

The Menu toolbar does not display in Open UI, so users cannot access the File, Edit, View, Navigate, Query, Tools, or Help options

16599540 Framework

Provides custom folders for storing custom CSS and images

16440529 Framework

Calendar dialog boxes are not translated in any non-ENU versions of the application

14501046 Framework

Read-only fields within applets are not designated with a different color than editable fields

16319760 Framework





114


Within Siebel ePharma version 8.1.1.9, when users navigate to the MedEd view, query using a date field or when users query by the Planned Start Date field or another date/time field, they receive the SBL-DAT-00359 error message

16302102 Framework

Users cannot control the range of years that can be selected in the DateTimePicker control

16262574 Framework

On the iPad, when users select a predefined query, a blank page displays before the query results display

16389959 Framework

Controls that are supposed to be on the right side of applets are not visible within the Open UI application

16078047 Framework

Open UI prompts users to install the ActiveX control, which is not supported for Open UI

16633696 Framework

Within Accounts > Accounts Summary, when users drill down on Order Number, they receive an error message

15871956 Framework

Within the Quote/Sales Order screen, when users associate a price list to a sales order/quote, navigate to Catalog > Search, click the Search button, select two operating systems, and then click Compare, the result screen has the same URL as the previous URL, and when users click Back, the screen from two pages back displays

14849441 14734900 Framework





115


With Open UI used on a tablet device, the application performs slowly when users create a new action, enter a service request, or enter time information

16812795 Framework

Provides the capability to have high-resolution images for Open UI and low-resolution files for high-interactivity object managers

15984582 Framework

When HighInteractivity = TRUE and EnableOpenUI = TRUE, when users log into eService, the application crashes

17003779 Framework

When users create a quote, navigate to Quote > Non Function Line Items, add a few line items, click Create Order, click Open Check, navigate to the Event Check list view, search for an event check with the order number, drill down on Package Event Check, add and apply a meeting package, navigate back to the Event Check view, drill down on Package Event Check again, add the same meeting package with a different display name, and then check the Meeting Package Details applet, the hierarchy of the room blocks is lost

16077649 Framework

With Open UI running on Google Chrome, within Admin - Siebel Remote: Mobile Clients, when users click New in the lower applet, add a record, and then open the Routing Model picklist, the Query, Go, OK, and Cancel buttons are out of alignment

17017582 Framework





116


In version 8.1.1.9, when users query for the first time in a custom applet, no records are retrieved, but when users query the second time, results do display

16428298 Framework

In Open UI mode, when users enter the first letter of a word, the auto-fill drop-down list displays values, but users are unable to select them

16213599 Framework

HTML tags display within captions in Open UI mode

16036662 Framework

When users navigate from Site Map to any item, the screen tab is at the bottom

16357904 Framework

Supports multiple portlet requests from a portal to the Siebel application

16597995 Framework

In Open UI mode, when users try to click a button where a symbolic URL is configured, they receive a Java script error

16200090 Framework

With Chrome as the browser, when user navigate to the Opportunity Home view, enter a date in the Arrival Date field under Add Applet, and then press the Tab key, the date changes to the long date format, but the year is incorrect

15982342 Framework

With Internet Explorer 8 as the browser, a Javascript error occurs when a toggle applet is triggered

16032341 Framework

Within Site Management > Protocol Site List, when users drill down on a site that has payments generated for it, and then navigate to the Payments tab, totals are not displayed in the Earned Amount and Check Amount fields

16206589 Framework





117


When users create a query that will not return any records, save the query as a PDQ, navigate to User Preference > Default Queries > My Account > Default Queries and set the PDQ, navigate to Account > Account List, click the Query button, and enter a valid value in the Name field, the Name field is disabled in the query results, but if users change My Account to All Accounts within User Preferences, they can drill down on the Name field

16526583 Framework

In version 8.1.1.10, the vertical scroll bar does not display

16613899 Framework

In the Open UI application, grandchild detail views appear before the child applet

16518161 Framework

When users delete and add a meeting package and then apply the meeting package, they receive an end of file error message

15994668 Internal Defects/ Functional Gaps

The pmodel.js script throws errors 14782164 Internal Defects/ Functional Gaps

Within the order screen, multiple function spaces appear for meeting package functions

15995329 Internal Defects/ Functional Gaps

OPENUI_MOBProvides the mobile theme flipper to allow users to change the theme to a custom theme by changing the user preference

16411573 Framework

Supports the Blackberry Z10 for Siebel Mobile applications

16484750 Framework

When users tap in empty areas of the application, the Menu and Predefined Queries dialog boxes do not close

16310323





118


On the Android device, the tablet theme loads instead of the phone theme

16359793

Removes the GetProxy() calls from the mobile renderers

16354400

Portal FrameworkWhen users launch a symbolic URL, the last dialog box used in the applet automatically opens

16489376 10598981 Caching

The "enablesecurecookie" attribute does not work

16493375 Other

Users are not allowed to select additional recipients from the address book when they use F9 to send an email from a read-only view

15920267 SWSE Server Infrastructure

Siebel Web UIWhen Mozilla Firefox is the browser, in the standard interactivity application, if an attachment file name contains spaces, when the file is downloaded, the file name is truncated up to the first space

14843514 Attachments

After QF1005 has been applied, eService does not work

16894448 Others

Reverts error handling to being inline in the Web page

16752618 Popups

In Linux-based environments, the applet button color is the same as the frame border color

13807617 UI Behavior

In version 8.1.1.8, when Google Chrome is the browser, users cannot enter the lowercase x character in any field but other characters are permitted

16807313 UI Behavior





119

Siebel Maintenance Release Guide for Innovation Pack 2013, Version 8.1.1.11, Rev. A ■ Oracle Welcomes Your Comments

Oracle Welcomes Your CommentsTo help us improve our products, we want to know about any corrections or clarifications to this guide that you would find useful. Please include in your message:

■ The title and version of the guide (very important)

■ The name and version number of the Siebel application you are using

■ Your name, job title or functional area, company name, phone number, and email address

Contact us through regular mail or email at:

OracleSiebel Technical Publications Department500 Oracle ParkwayRedwood Shores, CA 94065

[email protected]

We appreciate your feedback.


120

Date post:	27-Jan-2015
Category:	Technology
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