+ All Categories
Home > Documents > MS CRM Project

MS CRM Project

Date post: 11-Dec-2015
Category:
Upload: siddharth-verma
View: 231 times
Download: 0 times
Share this document with a friend
Description:
Microsoft CRM
Popular Tags:
10
MPE-13 Archana Chopda Pranay Advani Gopi Krishna Avishek Saha
Transcript

MPE-13Archana ChopdaPranay AdvaniGopi KrishnaAvishek Saha

Introduction• Microsoft Dynamics CRM is a customer relationship

management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.

• Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation.

Differentiation•It is equipped with accessibility for Microsoft Outlook clients.

•It is integrated with Microsoft SharePoint for collaboration and content management, with Microsoft Visual Studio for capabilities to extend customisation and with Microsoft Lync for Instant Messaging and Presence.

•Power View, an extension of Microsoft SharePoint Server 2010, has great reporting abilities especially with data visualisation and presentation.

•Easy to integrate because clients are most probably using Microsoft products.

•At USD $15 to $65 per user per month, Dynamics CRM online is the lowest cost SaaS CRM solution among the market leading players.

CompetitorsClosest – Salesforce CRM

Other competitors - SAP, Oracle CRM on Demand, SugarCRM, NetSuite CRM, Zoho,

According to Gartner, as of 2013, Microsoft was the #4 CRM software player (behind Salesforce.com, SAP and Oracle) with 6.3% market share and an estimated $1.1 billion in annual sales. Most analysts believe Microsoft CRM is growing faster than SAP and Oracle, but not as fast as Salesforce.com. - See more at: http://www.crmsearch.com/microsoft-dynamics-crm-review.php#sthash.xlnMtcc3.dpuf

Target Audience•Microsoft Dynamics CRM

– Sales Representative– Sales Representative On the Go– Sales Manager– Customer Service Agent– Customer Service Manager

• Microsoft Dynamics Marketing– Brand Manager– Campaign Manager– Sales Representative

• Microsoft Social Engagement– Social Engagement User

Nurture a lead through the sales cycle, drive case resolution from

start to finish, or analyze the success of marketing efforts.

Industry Banking & Capital MarketsHealthOil & GasTelecommunicationsDefenseHospitality & TravelPower & Utilities, Discrete Manufacturing, InsuranceProcess Mfg & ResourcesEducationMedia & CablePublic SafetyGovernmentMiningRetail Consumer Goods

Typical Customer SizeFrom Small (1-49 employees), Medium (100-1000 employees) to Large Enterprises (10,000+ employees) across the world.

Microsoft Dynamics CRM Solutions

• Sales - Familiar, intuitive, and easy to adopt CRM to help sales teams to be more effective, sell more and drive results. CRM solution is accessible across devices and the experience is holistic. Solution works across teams, geographies, and work groups.

• Service - Provide responsive, relevant, effective service—anywhere, any time, on any device. Engage customers via their channel of choice across web, social, chat, and mobile, with full multichannel service capabilities. Give employees a single, unified tool to deliver fast, amazing customer service.

• Marketing – Helps reduce time to market and improve brand consistency and message. Deep customer insights help to plan effectively and execute flawlessly. Reduce the complexity of campaigns, so companies can focus on delivering amazing customer experiences at scale.

• Social - Turn sentiment into opportunity with Microsoft Social Engagement. Monitor brand presence and track strategic initiatives across marketing, sales, and customer service. Make every conversation more relevant with social insights that help you get to know the person behind the contact data.

Technology

• Microsoft's application strategy is to deliver a complete CRM suite with accompanying platform support in a variety of delivery models (cloud, partner hosted or on-premise) and at an aggressive price point. For software-as-a-service (SaaS) CRM, Microsoft has raised the bar by lowering subscription pricing and backing on-demand software delivery with solid Service Level Agreements (SLAs) complete with financial guarantees.

• Microsoft Dynamics CRM 2013 has made major improvements in functionality such as social CRM, mobile CRM, marketing automation, platform as a service (PaaS) and analytics.

http://www.crmsearch.com/microsoft-dynamics-crm-review.php#sthash.xlnMtcc3.dpuf

Implementation MethodologyImplementation done with the proven Sure Step Methodology

Support

Microsoft Dynamics Online Services provides flexible, industry-leading support, services, and resources that enable users to quickly address technical issues, deepen their professional expertise, and maximize return on investment (ROI). Microsoft Dynamics Online Services support lets customers choose a plan that best meets their business needs -

Advisory ServicesProactive ServicesUnlimited technical supportService delivery manager24x7E-learningEmail Deliverability ServicesService dashboard

Thank You


Recommended