MSD (Brinny) Education Case Study NIBRT and IT Sligo

Agenda

1. What was the opportunity?

• Overview of MSD (Brinny)

• Overview of NIBRT

2. What was the solution?

• Educational training programmes

• Technical Upskilling

3. Did it work?

• SWOT analysis

• Kirkpatrick- Phillips evaluation

• Employees feedback

• Awards

4. Where to from here?

• Next steps

1. The opportunity

2. The solution

3. Did it work?

4. What’s next?

Overview of MSD Brinny

The Merck Sharp Dohme (MSD) Brinny site in Co. Cork, Ireland currently employs approx. 455 people across commercial supply, sales operations, planning and clinical manufacture.

The Brinny site is MSD's centre of excellence for the manufacture and quality assurance of its biotechnology based pharmaceutical products. The site also features a state -of-the-art bioassay testing facility for MSD worldwide.

“One of the Organisation’s key business priorities is to ensure that they have the supply capability to make their medicines and vaccines available, accessible, and affordable to a minimum of 80% of the world's population by the end of 2015”.

“People are a vital strategic lever to ensure that the Brinny site achieves these goals”.

Overview of NIBRT

• National Institute for Bioprocessing Research and Training (www.nibrt.ie)

• Created for industry – in partnership with industry and four leading academic institutions

• State-of-the-art facility funded (€57 million) by the Irish Government (IDA Ireland)

• Officially opened in June 2011

Winner of Manufacturing Collaboration of the Decade, Bioprocessing International 2012

Winner of Facility of the Year Awards 2012, ISPE-Interphex 2012

Taoiseach’s Award Public Service Excellence, Online Education with IT Sligo

Center of Innovation Award, Waters Corp.

NIBRT’s 5C’s Training Model

NIBRT’s 5 C’s Training Model

Agenda

1. What was the opportunity?

• Overview of MSD (Brinny)

• Overview of NIBRT

2. What was the solution?

• Educational training programmes

• Technical Upskilling

3. Did it work?

• SWOT analysis

• Kirkpatrick- Phillips evaluation

• Employees feedback

• Awards

4. Where to from here?

• Next steps

1. The opportunity

2. The solution

3. Did it work?

4. What’s next?

“…flexible, value add and industry friendly…”

In September 2011, MSD Brinny, in association with NIBRT, formed a partnership with Institute of Technology, Sligo to provide a ground-breaking educational training programme for the workforce. “Continuous education, personnel development and up skilling are a key enabler to success in today's competitive environment. Finding the time for professional development and further education is hard in today's workplace. However, the programmes that NIBRT & IT Sligo offer are of excellent value and greatly facilitate the balance between on-going education and demands of the work place. From personal experience, the Sligo IT / NIBRT distant learning programmes are flexible, value add and industry friendly” Fergal O’ Donovan, Tech Ops Director, MSD Brinny

Fergal O’ Donovan, Tech Ops Director at MSD Brinny with Ian Nelligan, Training Director, NIBRT and Kieran Tobin, Online Programme Manager, IT Sligo

Technical Upskilling

65 MSD employees are completing education courses delivered primarily through online learning that have been designed to cater for the particular needs of adult learners in the workplace.

The courses also feature practical work in NIBRT’s state-of-the-art training facilities and project work based on-site in MSD.

The programmes are designed, developed and delivered in partnership with MSD by a NIBRT/IT Sligo team of experienced trainers with a wide range of industry experience

Level 6: Higher Certificate in Good Manufacturing Practice and Technologies

Level 7: Bachelor of Science in Pharmaceutical Science (Bio)

Level 8: Bachelor of Science in Biopharmaceutical Science

Level 9: Masters in Biopharmaceutical Science

Agenda

1. What was the opportunity?

• Overview of MSD (Brinny)

• Overview of NIBRT

2. What was the solution?

• Educational training programmes

• Technical Upskilling

3. Did it work?

• SWOT analysis

• Kirkpatrick- Phillips evaluation

• Employees feedback

• Awards

4. Where to from here?

• Next steps

1. The opportunity

2. The solution

3. Did it work?

4. What’s next?

SWOT Analysis

Strengths • Flexible to employees in the workplace • Industry relevant theory and practical training • Instructors with in-depth knowledge of training

provided • Intellectually challenging and stimulating for

employees • Recognised by IITD as an innovative partnership

programme

Weakness • Challenge for employees in balancing course work

and other work/life commitments • Challenge for the workplace around exam times

Opportunities • Industry focused projects relevant to the

company to achieve investment payback • Company’s ability to expand into new areas • Having a highly skilled and knowledgeable

workforce • Becoming recognised as a High Performance

Organisation

Threats • Increase in redundancies as number of required

workforce personnel decreases

Kirkpatrick- Phillips Evaluation

• Level 1- Reaction: Analysis of the reaction of employees towards completing an online course whilst also in full time employment.

• Level 2- Learning: Analysis of the results achieved by individuals on completion of end of term exams and comments made by employees and their supervisors related to learning.

• Level 3- Behaviour: Evaluating what knowledge and skills employees are using in the workplace that have been gained throughout the programme.

• Level 4- Results: The impacts the course is having on the workplace and on business results

• Level 5: ROI: The return on investment achieved by the company

Employees satisfaction with quality of course and support in the workplace

Strongly

agree

Agree Neither agree nor

disagree

Disagree Strongly

disagree

The course enables me to learn at a place and time of my

choosing

49% 49% 1% 1% 0%

The course is intellectually challenging and stimulating 50% 49% 1% 0% 0%

I found it difficult to balance the course and other

commitments

40% 36% 14% 0% 0%

The practical training assisted in my understanding of the

theory aspect

74% 26% 0% 0% 0%

The practical training was relevant to the workplace

environment

70% 30% 0% 0% 0%

The instructors demonstrated knowledge of the training

they provided

79% 21% 0% 0% 0%

The course has progressed my career opportunities 30% 45% 24% 1% 0%

Overall I am satisfied with the quality of the course 44% 51% 2% 3% 0%

Level 1: Reaction

Examples of Employee Feedback* “It has provided a very strong foundation in the process knowledge of several aspects of my job”.

“The course is very focused on current best practice and the practical element helps to understand the concepts”.

“I work in production and the course has given me a better understanding of the Pharma industry which has helped me to achieve better results for my organisation”.

“Great understanding of the fundamentals of biotechnology science, in particular how it relates to the activities of a biotech manufacturing facility, and also related support functions e.g. engineering/regulatory etc”

“Improved problem solving ability and confidence when approaching new problems - greater understanding of plant processes”.

“After one year I have learned a lot about the operation/methods and science behind departments/areas other than my own. I have also learned about the reasoning behind a lot of the practices that I had just taken for granted up to now”.

“In the process of tech transferring in a new biotech product, working with the Regulatory, Engineering, Research personnel - was much more able to discuss impacts based upon the science of the product/process”.

“I find the course material has given me a lot of knowledge about areas previously outside of my experience. This has enabled me to carry out my role with a greater understanding”.

*Random comments from employees on the impact of completing the programmes

Grade achieved on first year completion

1-1 (>70%) 2-1 (60-69%) 2-2 (50-59%)

78% 19% 3%

Level 2: Learning

Level 3, 4 and 5

Level 3: Behaviour Level 4: Results

Increased amount of knowledge enabling staff to contribute more to their role in the workplace.

Staff applying themselves more and feeling capable of contributing to the organisation and making suggestions for improvement to processes.

Increased ability to deal with real-time data, questioning of standard approaches and suggesting amendments/ improvements.

Increased confidence to make quicker, more informed and more effective decisions.

Increased knowledge and confidence leading to increased

levels of job performance.

Increased levels of interest in training and development

throughout the company.

Increased levels of responsibility.

Increase in the communication levels across the sections of

the company.

A selection of ‘talent’ to fill new emerging roles.

Increased flexibility across departments.

Availability of a highly skilled and qualified workforce.

Level 5: Return on Investment

In order to effectively determine the ROI achieved by the company, measurements have been put in place and will be accessed

upon employees’ completion of the second year of the course.

This includes the completion of specific onsite projects by students on the L6 and L9 programmes where a specific ROI

calculation is required. Further details on this level will be published.

Awards

In 2012, the MSD Brinny site won an Outstanding Achievement Award for its innovative partnership programme with NIBRT and Institute of Technology, Sligo from the Irish Institute of Training & Development (IITD) National Training awards.

In June 2012, IT Sligo received a prestigious “Taoiseach’s Public Service Excellence Award” in recognition of its role in increasing access to higher education for part-time and distance learners through online delivery.

IITD President, Sinead Marron presents MSD Brinny with Outstanding Achievement Award

Agenda

1. What was the opportunity?

• Overview of MSD (Brinny)

• Overview of NIBRT

2. What was the solution?

• Educational training programmes

• Technical Upskilling

3. Did it work?

• SWOT analysis

• Kirkpatrick- Phillips evaluation

• Employees feedback

• Awards

4. Where to from here?

• Next steps

1. The opportunity

2. The solution

3. Did it work?

4. What’s next?

Next Steps

As of June 2013, the employees are progressing through their second year of the course. This will involve completion of a range of on-site projects which are of direct benefit to the company.

A more detailed analysis of the ROI calculations will be undertaken based upon data collected as part of the second year of the programme.

Thanks to all involved.

Tell me and I forget. Teach me and I remember. Involve me and I learn. Benjamin Franklin