MU0007-Performance Management Appraisal-Answer Keys

8/6/2019 MU0007-Performance Management Appraisal-Answer Keys

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MBA Fourth Semester

MODEL QP- KEY

Performance Management and Appraisal-MU0007/B0934 (2 Credits)

Question Number 1 to 20 Marks Question

Question Number 21 to -31 Marks Question

Question Number to 31 - 38 Marks Question

Statement and Options: 1 Mark questions

Q.1. If an employees ____ was found to be less than ideal, a cut inpay would follow on the other hand if better than expected pay risewas in order.

(a)Attendance(b)Performance(c)Timing(d)Work

b

Q.2. ___Usually refers to a meeting to review and evaluateperformance, involving supervisor and employee. Often doneonce a year

(a)Performance Planning(b) Ranking Scales(c) Performance Review(d)Performance management

c

Q.3. Appraisal results are used, either directly or indirectly, to helpdetermine :(a)Bonus(b)reward outcomes(c)Intelligence(d)Work performed

b

Q.4. The ability of an organization to maintain focus on the externalenvironment of the organization, particularly on performing whilecontinually adjusting and aligning itself to respond to those needsand influences.This is called:

(a)Leadership capacity(b)Organisational capacity(c)Adaptive capacity(d)Learning capacity

c

Q.5. __ is information relevant to how well results are being achieved.And it should be timely, feasible and understood.(a)Result(b)Appraisal

d


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(c)Acknowledgement(d) Feedback

Q.6.In the presence of invalid paradigms, assumptions, or perceptions,

the system suffers from __when trying to deal with dilemmas that

result from the conflict of common sense and the faulty beliefs.

(a)Dissonance

(b)Dilemma

(c)cognitive dilemma

(d) cognitive dissonance

d

Q.7. __________ is the systematic process by which an agency

involves its employees, as individuals and members of a group, in

improving organizational effectiveness in the accomplishment of

agency mission and goals.

(a)Recruitment(b)Organisational Development(c) Performance management(d)Training and development

c

Q.8.The term used to define, the process, where a manager

intervenes to give feedback and adjust performance is:

(a)Performance coaching

(b)Performance guidelines

(c) Performance appraisal

(d) Performance planning

a

Q.9. _____means recognizing employees, individually and as

members of groups, for their performance and acknowledging

their contributions to the agency's mission.

(a)Appreciation

c


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(b)Team building

(c) Rewarding

(d)Acknowledgement

Q.10. _______is about locating and rectifying defects in processes toimprove efficiency and therefore performance

(a)Analysis

(b)Rectification

(c) Six Sigma

(d)Kan Ben

c

Q.11. Performance management methodology was made popular by

Kaplan and Norton in their excellent book named as

(a) The Balanced Scorecard published by Harvard Business

School

(b) The Balanced Performance

(c) Management Methodology

(d)Management Appraisal published by Harvard Business

School

a

Q.12. Today's ____seem to change much more rapidly than in the past.Many experts have strong reservations about the numerousmeasurements that must be taken in performance management.

(a)Society(b)organizations(c)Culture(d)Weather

b

Q.13. __________is a method by which the performance of anemployee is evaluated (generally in terms of quality, quantity, costand time).

(a)Training(b)Examination(c) Performance appraisal(d)Performance management

c

Q.14. Effective performance appraisal systems contain two basicsystems operating in conjunction

(a)Information system and feedback system

d


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(b) Information system and evaluation system(c)Feedback system and appraisal system(d) Evaluation system and feedback system

Q.15. The greatest advantage of rating scales is that they

(a)Are standardised and unstructured(b) Are numerical and graphical(c)Are standardised and prescribe(d)Are prescribed and unstructured

b

Q.16. In __________the supervisor places employees into a particularclassification such as "top one-fifth" and "second one-fifth". If asupervisor has ten employees, only two could be in the top fifth,and two must be assigned to the bottom fifth

(a)Classification(b)Number ordering

(c)Group rank ordering(d)Critical incidents

c

Q.17. The method in which the supervisor lists employees from highestto lowest. The difference between the top two employees isassumed equivalent to the difference between the bottom twoemployees is called

(a)Group ranking(b)Individual ranking

(c)Rating(d)Hierarchy

b

Q.18. The rater is given a checklist of the descriptions of the behavior of

the employees on job. The checklist contains a list of statements

on the basis of which the rater describes the on the job

performance of the employees.

This method is called as :

(a) Critical Incidents Methods

(b) Paired Comparison

(c)Checklist methods

(d) Straight Ranking Method

c


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Q.19. To eliminate the element of bias from the raters ratings, the

evaluator is asked to distribute the employees in some fixed

categories of ratings like on a normal distribution curve. The rater

chooses the appropriate fit for the categories on his own

discretion.

This method is known as:

(a)Forced Distribution

(b)Paired Comparison

(c)Checklist methods

(d) 360 Degree Feedback

a

Q.20. Appraisal results are used, either directly or indirectly, to helpdetermine(a)Bonus(b) reward outcomes(c)Intelligence(d)Work performed

b

2 Marks questions:

Q21. A typical appraisal system could be designed on one of thefollowing:Which one among them is correct:

(a) Confidential report, Report by supervisor, Self-appraisalby the individual, value-added comments by thesupervisor

(b) Confidential report, attendance report ,performance report(c) Report by supervisor, Confidential report, attendance

report(d) value-added comments by the supervisor , attendance

report

a

Q22. Goal setting helps increase___ by enabling people to focus on therequirement; it minimizes frustration and enables __(a)Time Management, Pay(b)Employee satisfaction, Productivity(c)Pay, Time Management(d) Productivity, employee satisfaction

d


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Q23. Conduct ongoing __ and __ to track performance(a)Interview, measurements(b)Observations, measurements(c) Observations, draft(d) Interview, draft

b

Q24. Organizational effectiveness is always a matter of comparison Organizational effectiveness is multi-dimensional

Organizational effectiveness is a social construction

More effective organizations are more likely to use correctmanagement practices

Select the best option:

(a)These are the few organisational appraisal modules(b) These are few of the fundamental propositions given byHerman and Renz (2002) as an overviews to the concept oforganizational effectiveness(c)These are few training module for an organisation(d)These are the fundamental rules of employees effectiveness

b

Q25. i) Performance Management goals must include summarycomments that support rating.ii) Rate each goal according to HHSS guidelines.

Select the option which represent goal evaluation process

(a)only i is applicable(b) only ii is applicable(c)both i & ii(d)both are not applicable

c

Q26. From time to time, organizations find it useful to summarizeemployee performance. This can be helpful for looking at andcomparing performance over time or among various employees.

This is done because:

(i)Organizations need to know who their best performers are.(i) Organizations wants to develop a work culture

Select the best option:(a)Only i inference is true(b)Both the inferences are true(c)Only ii inference is true(d)Both the inference are not applicable

a


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Q27. ________ has historically been about strategic performancemanagement, while ________ has been about operationalperformance management.

(a)Scorecard, Six Sigma(b)Balanced Scorecard, Six Sigma

(c)Appraisal, Six sigma(d)Appraisal. Scorecard

b

Q28. The strategy and process of managinga business. by trying tooptimize resources and processes at all levels :

(i)Performance management and strategic management(ii)Performance management(iii)Strategic management(iv)Appraisal management

Select the correct option

(a) i option is correct(b)ii option is correct(c)i and iv is correct(d) iii option is correct

b

Q29. Selective ___ is the human tendency to make private and highlysubjective ___ of what a person is "really like", and then seekevidence to support that view

(a)Perception, appraisal(b) Perception, assessments(c) Selection ,appraisal(d) Approach ,assessment

b

Q30. It is very important that employees recognize that negative____feedback is provided with a constructive ____(a)emotional ,design(b) appraisal, intention(c)appraisal, design(d)emotional ,appraisal

b

Q31. The primary objectives of an appraisal are:

(i)To assess past performance(ii)To identify training needs(iii)To increase interaction among colleagues(iv)To set and agree on future objectives and standards(v)To facilitate the achievement of the goals.

Select the correct option:

(a)i ,ii iii and iv

b


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4 Marks Questions

(b)i, ii, iv and v(c)i ii iii and v(d)All of the above

Q32 Match the following: :

(a) A way of evaluating staff by

comparing them to each other,

so there is a best, a second best,

and so on.

(b) The process of addressing

performance difficulties by first

trying to help, then setting up

increasingly strong

consequences for failure to

reach the desired levels of

performance.(c) The process of

communication between

manager and employee that

results in MUTUAL

UNDERSTANDING of what the

employee is to be doing during

the next period of time

(d) The larger process of defining

what employees should be

doing, ongoing communication

during the year, linking of

1.Performance planning

2.Performance Appraisal

3.Ranking Scales

4.Performance Management

5.Progressive Discipline

c


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individual performance to

organization needs, and

evaluation of appraising the

performance.

(e) The regular (usual annual)

process where an employees

performance for the year is

assessed by manager and/or by

the employee.

Choose the correct option :

(a)a-3,b-2,c-1,d-4,e-5

(b) a-1,b-2,c-3,d-4,e-5

(c) a-1,b-5,c-4,d-3,e-2

(d) a-3,b-2,c-1,d-4,e-5

Q33 Network effectiveness is as

important to study as

organizational effectiveness.

This proposition recognise that

the :

(i) Effectiveness of an

organization might depend on to

networking of electronic system

in an organisation

(ii) Effectiveness of an

organization might depend to a

great extent on the effectiveness

of the wide network of

organizations in which the

particular organization operates.

(iii) Effectiveness of an

organization might be negatively

b


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affected by the wide network of

organizations in which the

particular organization operates.

Select the option which

represent the proposition :

(a)only i is applicable

(b)only ii is applicable

(c)i and ii are applicable

(d)all of the above are applicable

Q34 Performance Management

process follow a systematic plan

of execution. The process is

divided into five parts

Part I -II-III-IV-V

i) Development Plan

ii) Employee Comments

iii)Evaluation Summary

iv) Performance Goals & Goal

Evaluation

v) Behaviour Expectations and

Evaluation

vi)Employee appraisal

Select the correct flow of the

process:

(a)i, ii, iii, iv, v

(b)i, iv, v, vi, iii

d


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(c)vi, i, iv, v, iii

(d) iv, v, iii, i, ii

Q35The assertion is saying that

when performance management

is carried out with an employee,

filling out the performance form

and having the performance

discussion is not the highlight of

the performance process -- the

highlight has been occurring

during the year when the

supervisor and employee

exchanged ongoing feedback

about performance. Filling out

the form and having the

discussion are really

measurements, too. If the

performance process is done

well, the performance review

discussion should include

absolutely no surprises for the

employee. All feedback to him or

her already should have

occurred.

What inference is drawn from

this statement?

(i)employees are surprised at

their performance review

(ii)Employees are aware of their

performance status

(iii)Feedback has been


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exchanged to them throughout

the year

Select the best option :

(a)only i is applicable

(b)i and ii are applicable

(c)only ii is applicable

(d)ii and iii both are applicable

Q36 Match the following

(i)Rating scales

(ii)Perceptual errors

(iii)Rating errors

(iv)self auditing

(1) According to Krein (1990),appraisers should not confront

employees directly with criticism.

Rather, they should aim to let the

evidence of poor performance

emerge "naturally" during the

course of the appraisal interview

(2) The spread of ratings tends to

clump excessively around the

middle of the scale.

(3) Method offers a high degree

of structure for appraisals. Each

employee trait or characteristic is

b
http://www.performance-appraisal.com/krein.htmhttp://www.performance-appraisal.com/krein.htm


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rated on a bipolar scale that

usually has several points

ranging from "poor" to "excellent"

(4) This includes various well-

known problems of selective

perception. As well as problems

of perceived meaning.

Select the correct matching

option:

(a)i -2 ii -4 iii -3 iv-1,

(b) i -3 ii -4 iii -2 iv-1

(c) i -2 ii -3 iii -1 iv-2(d) i -1 ii -2 iii -4 iv-3

Q37 The subordinate and the

supervisor should prepare written

evaluations. The supervisor

follows the steps in the appraisal

conference.

(i)Identify areas for improvement

(ii)Communicate the evaluation

(iii) Seek acceptance of the

rating

(iv)Secure commitment to future

goals(v) Resolve any

misunderstandings

Select the option which gives the

chronological order

Of the appraisal conference.

c


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Select the correct option:

(a) ii. iv, iii, i, v

(b)iii ,i, iv, ii, ,v

(c)ii, v, iii, i, iv

(d)v, iv ,ii, iii, i

Q38 The subordinate and the

supervisor should prepare written

evaluations. The supervisorfollows the steps in the appraisal

conference.

(i)Identify areas for improvement

(ii)Communicate the evaluation

(iii) Seek acceptance of the

rating

(iv)Secure commitment to future

goals

(v) Resolve any

misunderstandings

Select the option which gives the

chronological order

Of the appraisal conference.

(a) ii. iv, iii, i, v

(b)iii ,i, iv, ii, ,v

(c)ii, v, iii, i, iv

(d)v, iv ,ii, iii, i

c


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