Date post: | 04-Jun-2018 |
Category: |
Documents |
Upload: | sulay-patel |
View: | 219 times |
Download: | 0 times |
of 33
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
1/33
TOTAL QUALITY MANAGEMENT
yMuhammad Asifacu y -
Ex Quality Control Officer Schering Asia GmbH Pakistan
Lahore (PCS)
asif i tm. u.edu. k
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
2/33
QualityGrade
Inspection
Quality assurance
Quality management
Total ualit mana ement
ISO standards
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
3/33
QUALITY
A subjective term for which each
definition.
on its ability to satisfy the stated or
A product or service free of
e c enc es.(ASQ)
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
4/33
PHILIP CROSBYS IDEA OF
QUALITY
No high or poor quality A product either conforms to
specifications or not
Quality is an attribute
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
5/33
JURANS IDEA OF QUALITY
FITNESS FOR THE PURPOSE
specifications of product or services
Is against right first time performance
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
6/33
Performance
es e cs Special features: convenience, high
technology
Safet
Reliability
mee ng pre-es a s estandards)
Durability
Service after sale
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
7/33
.
customer waiting time, completed on time
2. Completeness
3. Courtesy
treatment by employees
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
8/33
.
same level of service for all customers
5. Accessibility & Convenience
6. Accuracyperformed right every time
.reactions to unusual situations
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
9/33
the characteristics of products or services.
Conformance quality refers to the
according to design and product
.
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
10/33
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
11/33
The Meanin of Qualit
onsumer s erspec ve
Quality of Conformance Quality of Design
Fitness for
Consumer Use
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
12/33
GRADE ?
Category or rank given to different,
processes, or systems having thesame unc ona use
(ISO 9001:2000)
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
13/33
Lower costs (less labor, rework, scrap)
os o non qua y s g
Motivated employees
Market Share
International competitiveness
evenues genera on ncrease u ma egoal)
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
14/33
items from the conforming items
Defective items from the right items
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
15/33
INSPECTIONI N P U T
P R O C E S S
O U T P U T
R E W O R K
D E C I S I O
NN O T
O K
O K
E N D
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
16/33
from right items+
Rework (IF NEEDED)
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
17/33
QUALITY CONTROL
and activities that are used tou e requ remen s or
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
18/33
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
19/33
Quality Control =
Inspection
Correctiveac on
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
20/33
Is all systematic and planned actions
adequate confidence that a product or
requirement for quality.
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
21/33
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
22/33
It includes
1. Product2. Process
3. Customer
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
23/33
Quality Management
Is a systematic set of operatingproce ures w c s company w e,
documented, implemented andmaintained while ensuring the growth
of business in a consistent manner
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
24/33
QUALITY
Managementelement inserted
Planning,
leading,organising
controlling etc.
ystem tomaintain the
process
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
25/33
reference to ensure that every time process is, , ,
skills, and controls are used and applied in a
.
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
26/33
se o qua y s an ar s govern ng e
documentation requirement of a system
ISO 9001:2000 (QMS)
ISO 14001:2004 EMS ISO 17025 (GLP)
.ISO Std.)
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
27/33
TOTAL QUALITY MANAGEMENT
The comprehensive approach towards
quality management system
The rocess of individual &organizational development the
ur ose of which is to increase the
level of satisfaction of all thestakeholders
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
28/33
TQM
QualityAssurance
Inspection/
ISO 9000
Quality
control
CustomerStakeholders
Process
Suppliers
Process
us omerfocus
Product Product Process
Product
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
29/33
EVOLUTION OF TQM
Total Quality Management
Quality Assurance
Quality Control
Ins ection
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
30/33
SCOPE WISE
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
31/33
anag ng or qua y n a us ness
processes and products (big Q)
Managing for quality in a limitedcapacitytraditionally only in factory
products and processes (little q).
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
32/33
Quality
50%
Improvement
Big Q
0% little q
1 2 73 64 5 Years
8/13/2019 Muhammad-Asif-basic Concepts of Quality Comp Mode
33/33
TIME FOR QUESTIONS