Rollout Services Model forMulti-location Nationwide Installations & International Technology Deployments

© Concert Technologies

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Technology Rollout SystemTechnology Rollout System

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ProcessStructure

ProcessStructure

InternalResources

InternalResources PartnershipsPartnershipsRollout

Services Model

RolloutServices Model

The Rollout Services Model

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Technology Rollout SystemTechnology Rollout System

Part 1Part 1 Part 2Part 2 Part 3Part 3 Part 4Part 4

ProcessStructure

ProcessStructure

InternalResources

InternalResources PartnershipsPartnershipsRollout

Services Model

RolloutServices Model

The Rollout Services Model

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The Rollout Services Model

• Provides Organizational Structure to Increase Efficiency

• Comprised of 9 Integrated Components

• Enables speed and flexibility including fewer truck rolls vs. service-based deployment models

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The Rollout Services Model:9 Components

• Project Management• Circuits• Equipment & Technology• Cabling• Site Surveys & Estimates• Logistics & Configuration• 24/7 Maintenance• Billing• Solution Support

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Component Details

• Project Management– Overall project accountability and

responsibility

• Circuits– Services include: Testing, Validation,

Provisioning

• Equipment & Technology– Services include: installations, configuration,

decommissioning, maintenance, servicing

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Component Details

• Cabling– Services include: Existing/Structured Cabling, Demarc

Extension, MACs, OSP, Low & High Voltage

• Site Surveys & Estimates– Services include: Phone Surveys, Onsite Surveys,

Estimates

• Logistics & Configuration– Services include: Nationwide Warehousing,

International Deployments, Sparing, SLA Compliance

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Component Details

• 24/7 Maintenance– Services include: Onsite Troubleshooting &

Repairs, Global Support

• Billing– Services include: Consolidated & Customized

Billing

• Solution Support– Services include: Onsite Design &

Engineering, Staffing & Project Augmentation, Training

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Component Templates

• Each component has pre-defined templates

• Expedited project and service requirements gathering

• Incorporated with Pricing into Master Rollout Analysis (checklist)

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Summary

• Determine if the technology rollout company utilizes a component-based Rollout Services Model.

• Evaluate the Rollout Services Model to ensure it utilizes all 9 components for deployment services.

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• For more videos about the Technology Rollout System of Methodologies and Nationwide & International Technology Rollouts:

– Visit www.concerttech.com

– Under the Resources tab, select Video Library

Additional Resources