Presentation By:Abbas Khozema (13210)Amna Chohan (10880)Kinza Salman (14499)Kisa Fatima (11635)

Marium Farishta (16326)Sohail Anwer (12752)Yosma Mirza (14728)

About Multinet

Multinet is a multinational company which provides broadband services by dialup and DSL, and also has a fibre optic network across Pakistan.

It only provides to the business sector, thus being a B-to-B market supplier.

It is a subsidiary of Axiata, and is owned by Telecom Malaysia.

Organizational StructureTop Managers – CEO, CFO, etc.

Functionalists – GM, Dept. Directors, etc.

Middle Management – Manager, Senior Manager

First-line Management – Assistant Manager

Entry level employees

Departmental Distribution

Corporate

(Finance, HR, Admin, Training, Marketing)

Technology(Data Centre, NOC team)

Revenue Generators

(Sales, Enterprise Business Units)

Motivation

Motivation is the processes that account for an individual’s intensity, direction and persistence of effort towards attaining a goal.

It is the driving force inside the individual tat drives him towards goals and makes him work.

Motivation in Multinet

Motivation Techniques used in Multinet:

Promotion, rewards, bonuses Continuous challenge and learning Movies, Cricket tournaments, in-house facilities Encourage learning from mistakes Open-door policy Keep people and their families secure ‘We are a family’ approach They use the ‘YOU’ technique Treat all employees equallly

Problems Faced by Multinet

Problem No. 1: “Trust Issues”

Being a multinational and operating in various parts of the world and different cities of Pakistan, trust issues develop between people,

How they tackle it:

Multinet holds periodic trust meetings between people of different cities within Pakistan, or with people from abroad, so that the employees mingle around and gain trust.

Problems Faced by Multinet

Problem No. 2: “Finding Talent”

Multinet is a company that likes to hire talented and innovative people, who specialize in their respective fields.

How they tackle it:

If they don’t find such people in the market to hire, they thoroughly train the employees they have in hand

Problems Faced by Multinet

Problem No. 3: “Maintaining Culture”

Multinet has a certain family-like culture, where all employees work together and prosper like a family, and help each other.

How they tackle it:

Whoever is deviant and does not conform, is called to the office, upper management talks to him, talks out their issues and motivates them back to conforming.

Problems Faced by Multinet

Problem No. 4: “Porching from Opponents”

Because Multinet hires specialized skilled labor, or trains their own employees, a lot of opponents envy them and try taking their employees by offering a higher salary or greater benefits.

How they tackle it:

They give employees freedom to go, but they have such an environment and motivated labor force, that people usually don’t leave, and the ones who do also come back.

Problems Faced by Multinet

Problem No. 5: “Gift giving/taking”

Multinet is a B-to-B supplier, so if any company wants to get their work done, they may come up to using wrong means and bribes.

How they tackle it:

Multinet has a clear cut “No giving and taking gifts” policy to avoid conflicts of interest and/or inequity.

Problems Faced by Multinet

Problem No. 6: “Geographically Large”

Multinet has their main office in Karachi, but networks and small offiies all over Pakistan, So, a lot of issues arise while delegating work and making new employees gain trust, or maintaining organization’s culture.

How they tackle it:

Some employees from Multinet Karachi visit other offices periodically, especially ones in rural areas, practically solve all the issues, and revive motivation within the employees by making them aware of the progress, etc.

One Major ProblemProblem: In 2004, Multinet started working on research of fibre optics and by 2005, were working on laying them out.

But due to it being a new idea and very expensive long-term investment, people resented it and were demotivated because the results were uncertain

Solution: They created awareness of this new project and it’s prospective advantages, made teams and delegated work with deadlines, gave new challenges everyday to increase efficiency.

Our Recommendations

They should establish a pay structure that is more merit-based

Exercise flextime, job-sharing and telecommuting, especially in the corporate department distribution

Have an ‘employee of the week/month’ program to intrinsically motivate employees further