Multiple Choice Single Answer - SCDL C PGDBA -...

Multiple Choice Single AnswerQuestion What is concerned with developing a pool of candidates in line with the human resourcesplanCorrect Answer RecruitmentYour Answer Development

Multiple Choice Single AnswerQuestion What is an essential ingredient for a successful benchmarking programme?Correct Answer Focus on critical success factors.Your Answer Carrying and learning from other leading companies excelling in specific areas.

Match The FollowingQuestion Correct Answer Your Answer

Continued self development A leadership quality Success formula

"Working on your liabilities" Life long mission Officiating Assignment

Assignment to some important task force or committee Offsetting Plateauing effect OffsettingPlateauing effect

Need-opportunity Alignment Crucial role played by HRD Crucial role played by HRD

Multiple Choice Multiple AnswerQuestion A Managerial Walkabouts presents the students with some basic challenges, such as -Correct Answer Logical Enquiry , Service , AdventureYour Answer Logical Enquiry , Service , Adventure

Multiple Choice Single AnswerQuestion The TQM philosophy was evolved or theorised by -Correct Answer DemmingYour Answer Demming

Select The BlankQuestion For closure , every worker is to be compensated with ________ average pay for every yearof service completedCorrect Answer 15 daysYour Answer 15 days

Select The BlankQuestion In the interview method of training-need identification interviews must clearly distinguishbetween immediate training needs to improve present performance & ________.Correct Answer Development needs for growthYour Answer Development needs for growth

Multiple Choice Multiple AnswerQuestion What are the common job responsibilities of an executive?Correct Answer Co-ordinate Training Programme , Keep cost within budget , Publish House JournalYour Answer Co-ordinate Training Programme , Keep cost within budget , Publish House Journal

True/FalseQuestion Eight members is considered to be the norm as to the no. of members constituting a QC-Correct Answer TrueYour Answer True

Select The BlankQuestion HRD means competence building, commitment building, and ________ building.Correct Answer cultureYour Answer culture

Select The BlankQuestion A major reason for resistance to re-engineering is a challenge to the existing ________.Correct Answer hierarchyYour Answer hierarchy

Multiple Choice Single AnswerQuestion Who found that customer perceptions & attitudes were affected by what employeesexperienced?Correct Answer SchneiderYour Answer Schneider

True/FalseQuestion Career planning is essentially the process of aligning the career needs of the employee withthe organisational career opportunitiesCorrect Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion Within the establishment stage of the career development cycle, what are very importantoccasions for a young employee?Correct Answer The first promotion , Successfully completed asignment , The first performanceappraisalYour Answer The first promotion , Successfully completed asignment , The first performanceappraisal

Select The BlankQuestion 360 -Degree Feedback enhances the quality of ________ decisions.Correct Answer HRYour Answer HR

Select The BlankQuestion Business re-engineering often shift the power base, changing the 'command - and - control'approach to ________.Correct Answer 'Mobilised -and - enable'Your Answer 'Mobilised -and - enable'

Select The BlankQuestion For closure government permission is required at least ________ days before the intendedclosureCorrect Answer 90Your Answer 90

Multiple Choice Multiple AnswerQuestion There are companies where the HR department lists out the raters by choosing randomlyfrom the participant's list of work related employees. Each rater receives an envelop having thefollowing :-Correct Answer Letter from the administrator , Letter from the participant soliciting feedback , Selfaddressed envelope from the administratorYour Answer Letter from the administrator , Letter from the participant soliciting feedback , Selfaddressed envelope from the administrator

True/FalseQuestion Proper implementation and support of all management levels are not very crucial for thesuccess of HRD auditCorrect Answer FalseYour Answer False

True/FalseQuestion The process of 360 Degree appraisal is broken into two stages - planning, implementation.

Correct Answer FalseYour Answer False

True/FalseQuestion An evaluation of where one stands on the basis of their job responsibilities, leadership,qualities etc will be a good starting point for marketing plans for successCorrect Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion What are the main issues stressed out throughout the workshop?Correct Answer Openness to feedback , Developmental attitudeYour Answer Openness to feedback , Developmental attitude

Multiple Choice Single AnswerQuestion Why is it that trade union leaders, particularly those connected with political parties maystrongly oppose management participation in Trade Union? Because they are of the views that -Correct Answer Their influence is decelerated among the members.Your Answer Their influence is decelerated among the members.

Multiple Choice Multiple AnswerQuestion Performance counselling refers to the help provided by a manager to his subordinates, itattempts to help the employee in.-Correct Answer Supportive atmosphere , Empethetic atmosphere , Setting goalsYour Answer Supportive atmosphere , Empethetic atmosphere , Setting goals

Select The BlankQuestion In the Development Grade Method of career planning the selected staff for this gradewould remain there only for ________ yearsCorrect Answer twoYour Answer two

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

True/FalseQuestion Trade union is a group of two people who come to strengthen their

bargaining position.Correct Answer False

Your Answer False

Multiple Choice Single AnswerQuestion What is the concept of groups of employees working towards different

goals with little knowledge of other functions or understanding of overallgoals of the organisation?

Correct Answer Compartmentalisation

Your Answer Intra-prenurship

Select The BlankQuestion Most HRD audit are due to failures of ________.

Correct Answer Implementation

Your Answer Implementation

Multiple Choice Single AnswerQuestion Which system emphasis a lot on the need to motivate people

Correct Answer Human Resourse Development

Your Answer Human Resourse Development

True/FalseQuestion The human resource department should move out from routine

transactional activities and let IT take care of their activities.Correct Answer True

Your Answer False

Multiple Choice Single AnswerQuestion Whose development plays an integral part in a Company today.

Correct Answer Employee

Your Answer Manager

Select The BlankQuestion While evaluating ________ jobs, where nature of work is difficult to be

expressed in quantifiable numbers.Correct Answer manegerial

Your Answer manegerial

Select The BlankQuestion A major reason for resistance to re-engineering is a challenge to the

existing ________.Correct Answer hierarchy

Your Answer processes

Multiple Choice Multiple AnswerQuestion What are the prerequisites for the perfect functioning of management

participation in trade unionsCorrect Answer The union should be well organised with sounds rules , the coverage of

items for discussion & participation should be pre -set , both partiesshould have implicit faith in information supplied by the other

Your Answer The number of unions should be limited between fire & six , The unionshould be well organised with sounds rules , both parties should haveimplicit faith in information supplied by the other

True/FalseQuestion The modern HR function has HRD at its core.

Correct Answer True

Your Answer True


Job analysis It is one of the job evaluationprocess which finds outrelevant facts.

It is one of the job evaluationprocess which finds outrelevant facts.

Non-quantitative jobevaluation category.

Simple ranking and gradingare palced under suchcategory.

Point system and factorcomparison methods areplaced under such category.

Quantitative job evaluation Point system and factorcomparison methods areplaced under such category.

Simple ranking and pointsystem are placed undersuch category.

The beneficiaries tobusiness firms by jobevaluation

It enables Cos. to get data inlocal wage surveys toestablish job classification.


Select The BlankQuestion The major issue to be resolved while framing ________ philosophy is

whether to promote largely from whithin the organisation or to hirepeople from outside at all levels.

Correct Answer Recruitment

Your Answer Recruitment

Multiple Choice Single AnswerQuestion A programme that allows flexible entering & learning (the organisation)

times for the employees is known as -Correct Answer Flexitime

Your Answer Flexitime

Select The BlankQuestion A strong ________ can have a lasting effect and provide sustenance to

an organisation.Correct Answer Culture

Your Answer Culture

Multiple Choice Multiple AnswerQuestion Name the process in the development of managerial personnel.

Correct Answer Performance planning , Performance appraisal , Coaching

Your Answer Performance planning , Performance appraisal , Coaching

Multiple Choice Multiple AnswerQuestion Name the basic appraisal qualities:

Correct Answer Action , Judgement , Alertness

Your Answer Action , Judgement , Alertness

Multiple Choice Single AnswerQuestion The "Zero defects" concept defined TQM as -

Correct Answer The system to be used is prevention.

Your Answer The system to be used is prevention.

True/FalseQuestion After the world War II, 'Made in Japan' became a synonym for shoddy

goods, but the TQM concept put it on the map.Correct Answer False

Your Answer True

Multiple Choice Single AnswerQuestion What is that describes the duties of the job, authority relationship, skills

requirement, conditions of work etc.Correct Answer Job analysis

Your Answer Job evaluation

True/FalseQuestion Politician as the custodian of the nation has the responsibility to protect

the interest of all the parties envolved in the process of organisationCorrect Answer False

Your Answer True

Multiple Choice Single AnswerQuestion What is concerned with developing a pool of candidates in line with the

human resources planCorrect Answer Recruitment

Your Answer Training

True/FalseQuestion The final step in manpower planning is to ensure that the supply will

match the demand in future.Correct Answer False

Your Answer False

Select The BlankQuestion Under ________ method jobs are arranged from highest to lowest, in

order of their value to the organisation.Correct Answer ranking

Your Answer ranking

Multiple Choice Single AnswerQuestion The belief that a human resource, when put through different

management development programmes, is converted into a goodmanagement resources is supported by which common approach?

Correct Answer Manufacturing approach

Your Answer Agricultural approach

Select The BlankQuestion In indian since the liberalisation process in 19991, FDI flows have

developed each year & exports are up by more than ________

Correct Answer 0.5

Your Answer 0.5

Multiple Choice Multiple AnswerQuestion Job performance refers to :-

Correct Answer The actual achievements compaired with the objectives of the job.

Your Answer Successful completion of an assigned task contributing to theorganisation goals. , The actual achievements compaired with theobjectives of the job. , The actual achievements of the individualcompaired with the target / expectations.

Multiple Choice Multiple AnswerQuestion What are the limitations of HRD Audits?

Correct Answer Becoming more of a political game than a genuine effort forimprovement. , Failures of implementations , Does not give evaluation ofindiveduals but focuses on unit & systems

Your Answer Becoming more of a political game than a genuine effort forimprovement. , Failures of implementations , Becoming more of a socialgame than a genuine effort for improvement

Select The BlankQuestion Union leaders at different levels & at federatoins are elected on

________Correct Answer democratic principle

Your Answer democratic principle

Multiple Choice Single AnswerQuestion What was the key essential objective of the changed economic policy at

the global levelCorrect Answer to integrate the Indian economy with the world economy,

Your Answer to integrate the Indian economy with the world economy,

True/FalseQuestion The degree to which an individual possess the innate quality of breath of

mind is the most direct indication of the individual's ultimate potential.Correct Answer True

Your Answer True

True/FalseQuestion Eight members is considered to be the norm as to the no. of members

constituting a QC-Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion Name the first three phases that make up the process of the feedback

exercise -Correct Answer Participants orientation , Questionnaire distribution , Monitoring & follow

upYour Answer Participants orientation , Questionnaire distribution , Monitoring & follow

up


Need for HRD Audit It attempts to find out thefuture HRD needs of thecompany after assessing thecurrent HRD activities &inputs

It attempts to find out thefuture HRD needs of thecompany after assessing thecurrent HRD activities &inputs

Limitation of HRD Audit It does not give evaluation ofindividuals but focuses onunit and systems.

It gives evaluation ofindividuals but does not focuson unit and systems.

Definition of HRD Audit It is a comprehensiveevaluation of the currentHRD strategies structure,systems styles and skills inthe business plans of acompany

It is a comprehensiveevaluation of the current HRDstrategies structure, systemsstyles and skills in thebusiness plans of a company

Role of HRD Audit inbusiness improvement

It helps in changes in thestyles of the topmanagement

It helps in changes in thestyles of the top management

Multiple Choice Single AnswerQuestion The Finance Minister also expressed the government's intention to

eventually raise total resource allocation for education to how muchpercent of the GDP in a phased manner?

Correct Answer 0.05

Your Answer 0.06

Multiple Choice Multiple AnswerQuestion Name the Integrative framework that identifies three paths through which

HR practices can contribute to business performance:Correct Answer By building organisational capabilities , By improving employees

satisfaction , By shaping customers and shareholders satisfactionYour Answer By building organisational capabilities , By improving employees

satisfaction , By shaping customers and shareholders satisfaction

Multiple Choice Single AnswerQuestion Every employee also has a succession plan to him, which is also known

as -Correct Answer Shadow planning

Your Answer Shadow planning

Multiple Choice Single AnswerQuestion In the career development cycle, which stage ideally starts when a new

emploee joins an organisation and finds a big gap between what theideal organisation should be and what it is?

Correct Answer Exporatory stage

Your Answer Exporatory stage

Select The BlankQuestion Ulrich (1994) says:The idea of utilising human resource as aa strategic

business partner is still at a level of ________ rather than reality.Correct Answer Rhetoric

Your Answer Rhetoric

Multiple Choice Multiple AnswerQuestion Experience has shown HRD audit has tremendous impact on business in

areas like:Correct Answer strategic Planning , role clarity , Streamlining practices

Your Answer strategic Planning , role clarity , Streamlining practices

Multiple Choice Single AnswerQuestion Such a first attempt was made by the Congrece Government, but who

was the main person behind such a revolution in policies?Correct Answer Narasinha Rao

Your Answer P. Chidarambaram

True/FalseQuestion Long range planning are beyond eight years

Correct Answer False

Your Answer False

Select The BlankQuestion 360 -Degree Feedback enhances the quality of ________ decisions.

Correct Answer HR

Your Answer HR

Multiple Choice Multiple AnswerQuestion In order to attain the support of Line Managers many organisations have

formulated Training Committees or Management Development

Committee, membership consists of -

Correct Answer Mostly of Line Managers , The Chief Executive or a very seniormanagers take up the role of Chairman , Training Managers is themember-Secretary in such committee.

Your Answer Mostly of Line Managers , The Chief Executive or a very seniormanagers take up the role of Chairman , Training Managers is themember-Secretary in such committee.

Multiple Choice Single AnswerQuestion One of the importance of HRD is

Correct Answer Role clarity

Your Answer Role clarity

True/FalseQuestion HRD audit is a comprehensive evaluation of the current HRD strategies,

structures etc.Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion The differences in which kind of faiths among the people is hurdle in the

HRDCorrect Answer Religious

Your Answer Social

True/FalseQuestion Career planning is essentially the process of aligning the career needs of

the employee with the organisational career opportunitiesCorrect Answer True

Your Answer True


Select The BlankQuestion _ assignment can also be recommended for career

development.Correct Answer Rotational

Your Answer Rotational

Multiple Choice Single Answer

Question What are judgments of characteristics, traits of employees & impact ofthese characteristics & traits on their performance.

Correct Answer Appraisals

Your Answer Appraisals

True/FalseQuestion Workers and trade unions never praticipate in the management of

human resourcesCorrect Answer False

Your Answer True

Select The BlankQuestion Some organisations use ________ & committee management as

techniques of training & devlopment for flexitime systemsCorrect Answer Job rotation

Your Answer Job enrichment

Multiple Choice Single AnswerQuestion During the pre-reform period what was the industrial growth during the

1950-60 period essentiallyCorrect Answer 7% to 9%

Your Answer 7% to 9%

Multiple Choice Multiple AnswerQuestion Through the BPR Programme an experience a sense of ownership in a

company only if the organisation believes in :Correct Answer Caring ( honest & open communication & mutual support) , Sharing (with

teams having a common objectives) , Daring (encouragingenterpreneuial adaptation capabilities)

Your Answer Caring ( honest & open communication & mutual support) , Sharing (withteams having a common objectives) , Daring (encouragingenterpreneuial adaptation capabilities)


Limitation of manpowerplanning.

Inaccuracy. Deaths, dismissals

Manpower planning method. Long range estimates ofvacancies.

Long range estimates ofvacancies.

Step involved in manpowerplanning

Selecting adequate sourceof recruitment.

Long, short and mediumforecasts.

Name the three types offorecast

Economic, employee market,co's sales expansionforecasts.


Multiple Choice Multiple Answer

Question 360 - Degree Appraisal is to get a broad assessment of an individualfrom different sources, following factors need to be watched at this stage-

Correct Answer Individual learning , Organisational learning , Improved Individualbehaviour

Your Answer Individual learning , Improved Individual behaviour , Improved Actionplanning

Multiple Choice Multiple AnswerQuestion Ranking system measures each job in comparison with other jobs in

terms of the relative importance of the following factors:Correct Answer Supervision & leadership , Co-operation & association outside the line of

authority , Probability & consequences of errorsYour Answer Supervision & leadership , Leadership & management , Co-operation &

association outside the line of authority

True/FalseQuestion Potential refers to the likelihood of the job holder making a future

contribution to the employing organisation.Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion What are the major advantages of a Generic Benchmarking Technique?

Correct Answer It is readily transferable , New practices, earlier implemented in an entireindustry can be brought in, giving an organisation an edge over its rivals., Proven systems can be implemented with minimal modification

Your Answer It is readily transferable , New practices, earlier implemented in an entireindustry can be brought in, giving an organisation an edge over its rivals., Proven systems can be implemented with minimal modification

Multiple Choice Multiple AnswerQuestion The HRD outcomes can influence the organisation's business goals

which may be in terms of -Correct Answer Higher productivity , Satisfied customers , Satisfied stockholders

Your Answer Higher productivity , Satisfied customers , Satisfied stockholders

Multiple Choice Multiple AnswerQuestion What are the objectives of a quality control programme?

Correct Answer Improvement in standard of goods with very little increase in cost ofproduction , Improvement in minimizing wastages. , Conformance withdesired standards.

Your Answer An effective inspection & control system. , Conformance with desiredstandards. , Improvement in minimizing wastages.

Select The BlankQuestion ________ is known not to hold overly one-sided views.

Correct Answer Judgement

Your Answer Judgement

Multiple Choice Multiple AnswerQuestion List the measures to overcome the HRD problems in India

Correct Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarateeconomic development , People to practice religious tolerance

Your Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarateeconomic development , People to practice religious tolerance

True/FalseQuestion An urgency motivation can be explained by a situation where dynamic

profitable organisations foresee a crisis and initiate a radicaltransformation by breaking status barriers & restructuring organisationalrelationships.

Correct Answer True

Your Answer False

Multiple Choice Single AnswerQuestion Participation of management' representatives in the trade unions

meetings particularly at the time of industrial dispute help both the parties-

Correct Answer To exchange their contradictory views

Your Answer To thrash out the problem

Multiple Choice Single AnswerQuestion Why Companies go for HRD Audit?

Correct Answer Promoting Professionalism

Your Answer Promoting Professionalism

Multiple Choice Multiple AnswerQuestion If employee fedrations & unious are mismanaged they-

Correct Answer Disrtub the smooth functioning & growth of organisations , affectindustrial peace , affect effective management of personnel

Your Answer Disrtub the smooth functioning & growth of organisations , Manipulatecompany policies , affect industrial peace

Multiple Choice Multiple AnswerQuestion Under HRD, name the factors that act as motivating forces

Correct Answer Job enrichment , Informal organisation , Participative management

Your Answer Employee enrichment , Job enrichment , Informal organisation

Select The BlankQuestion ________ means providing the employee with necessary tools &

authority to overcome obstacles to achieving goals.Correct Answer Employee empowerment

Your Answer Employee empowerment

Select The BlankQuestion A________ having openness, trust, authenticity as its bed rock is highly

suitable for 360 - degree appraisal.Correct Answer Culture

Your Answer Atmosphere

Multiple Choice Multiple AnswerQuestion Every HRD system developed by an organisation should be based on

the following elements of HRM. Those are:Correct Answer Suitable compensation plan , Selection of the right people , Good

performance appraisal systemYour Answer Selection of the right people , Good performance appraisal system ,

Training to managers

True/FalseQuestion Transfer of technology does not mean merely shifting technology from

one plance to anotherCorrect Answer True

Your Answer True

Multiple Choice Single AnswerQuestion If supply of labour is higher than demand, which factor would be

relatively low?Correct Answer Wage

Your Answer Incentive

Multiple Choice Multiple AnswerQuestion What are the action steps for effective Benchmarking?

Correct Answer Identifying the human resources related areas to be benchmarked. ,Prepare a report that documents the processes, functions, its extent &result areas , Understand why such a study is being conducted

Your Answer Identifying the human resources related areas to be benchmarked. , Toevolve into administrative experts who are able to create efficient HRprocess & business process , Prepare a report that documents theprocesses, functions, its extent & result areas


Question Name the three aspects of manpower planning:

Correct Answer Who should plan? , Planning for whom , Timing for plam

Your Answer Why should we plan? , Planning for whom , Timing for plam

True/FalseQuestion Counselling involves a one to one discussion between the participant

and administrator.Correct Answer True

Your Answer True

True/FalseQuestion Off-line quality control consists of all control activities that are conducted

externally to the production system.Correct Answer True

Your Answer True

True/FalseQuestion Majority of the disputes in industries are related to the problem of wages,

salaries & benefitsCorrect Answer True

Your Answer True

Multiple Choice Single AnswerQuestion What is an inherent problem with organisations running their own

educational institutes?Correct Answer Funding from U.G.C. and State Govt.

Your Answer Lack of expertise outside the industry

True/FalseQuestion At Intel the Work Force Solution Company (WFS) was framed & given

monopoly over business process.Correct Answer False

Your Answer True

Select The BlankQuestion HRD department is also included as an ________ of HRD.

Correct Answer Instruments

Your Answer Collaboration

Multiple Choice Multiple AnswerQuestion Name the steps that develop strategic framework for HRD

Correct Answer Realistic employee development , Measurable employee development ,Well costed employee development

Your Answer Realistic employee development , Measurable employee development ,Well costed employee development

Multiple Choice Single AnswerQuestion Why is it that today, more so than the past, employees take to Moon

Lighting activitiesCorrect Answer Decreasing purchasing power

Your Answer Change in work climates


Long range Beyond 5 years Beyond 5 years

Business plans Data from within theorganization

Data from within theorganization

Immediate Within 1 year Within 1 year

Intermediate 1 year to 5 years 1 year to 5 years

Select The BlankQuestion People take ________ supportively and use it for development.

Correct Answer Feedback

Your Answer Feedback

Multiple Choice Multiple AnswerQuestion What are the factors that warrant the attention for successful

implementation?Correct Answer Feedback management , Action planning , Reinforcement of new

behaviourYour Answer Feedback management , Action planning , Feedback analysis

Multiple Choice Single AnswerQuestion What is it that some of the companies have borrowed from professionally

managed Cos'Correct Answer HRD practices

Your Answer HRD audit

Select The Blank

Question Business re-engineering often shift the power base, changing the'command - and - control' approach to ________.

Correct Answer 'Mobilised -and - enable'

Your Answer Proactive - and - innovative

True/FalseQuestion HRD should be series of adhoc decisions and practices.


Your Answer True

True/FalseQuestion Flexitime works better when the employees have self-determination

Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion The components of a compensation system includes :

Correct Answer Job Description , Job Analysis , Job Evaluation

Your Answer Job Description , Job Analysis , Job Learning

Select The BlankQuestion A dynamic and everchanging environment calls for a shift in approach

from ________ human resource management to a proactive andinnovative one.

Correct Answer reactive

Your Answer reactive

Multiple Choice Multiple AnswerQuestion How would the representative of consumer association be able to make

a difference in the consumerism movementCorrect Answer by participating in collective barganing , to demands good supply of

quality goods at fair practices , to demands good supply of quality goodsat fairs prices

Your Answer by participating in collective barganing , to demands good supply ofquality goods at fair practices , to demands good supply of quality goodsat fairs prices

Multiple Choice Single AnswerQuestion Under phase 5, what is it that is conducted for two days or more

depending on the number of participantsCorrect Answer Workshop

Your Answer Workshop

Select The BlankQuestion The problem and challenges of continous improvement can be effectively

tackled by taking advantage of ________.Correct Answer Synergy of teams

Your Answer Quality circle


True/FalseQuestion A major beneficiary of liberalization and consequently competition not

been the consumer ….. But the inustryCorrect Answer False

Your Answer False

True/FalseQuestion As per the Human Development Balance sheet, 1997 30% of the total

population (world) lives in abolute povertyCorrect Answer False

Your Answer False

Multiple Choice Single AnswerQuestion What can influence the organisation's business goals?

Correct Answer HRD outcomes

Your Answer HRD Strategy

True/FalseQuestion A strong framework of HRM policy and systems is essential for the

development and implementation of HRD strategy.Correct Answer True

Your Answer True

True/FalseQuestion Depending on the career path model of managers, some specialised

training inputs are given at pre-determined times to make him morehandling the new higher assignment

Correct Answer True

Your Answer True

Select The Blank

Question should reinforce positive behaviour.



Multiple Choice Single AnswerQuestion Conventionally Personnel Managers & Manpower Development

Managers took what form of approach for the development of humanresource?



Multiple Choice Single AnswerQuestion At a US based industrial design firm there is no position as a head or

chief, instead, importance is given to hiring the right people for the rights.This policy emulates which concept?

Correct Answer Self actualization at the work place.

Your Answer Self actualization at the work place.

True/FalseQuestion An employee sponsor, the HR manager plays an integral role in

organisational success.Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion Name some of the strategic role of HR :

Correct Answer Successful HR department will focus on organisational performance. ,HR's value will be to have the right people ready at right time. , Thefocus of the HR function will be human capital development &organisational productivity.

Your Answer Successful HR department will focus on organisational performance. ,HR's value will be to have the right people ready at right time. , Thefocus of the HR function will be human capital development &organisational productivity.

True/FalseQuestion The process of 360 Degree appraisal is broken into two stages -

planning, implementation.Correct Answer False

Your Answer False

Multiple Choice Single AnswerQuestion Name one of the components / elements of the flow of decisions in the

employees organisation as a bid to increase union member loyalty :Correct Answer Providing wrong information about management

Your Answer Industrial relations about management


Essentials of a goodAppraisal Plan

Relating scales should beconstructed adequately andin accordance with theobjectives.

Provision of feedback tosubordinates to know wherethey stand.

Definition of PerformanceAppraisal

It is a systematic, orderlyand objective method ofevaluating the present andpotential utility of employeesto the organisation.

It is a systematic, orderly andobjective method ofevaluating the present andpotential utility of employeesto the organisation.

Objectives of PerformanceAppraisal


It is totally different from jobevaluation as well as meritrating.

Feature of PerformanceAppraisal



Multiple Choice Single AnswerQuestion On the basis of the relative work in the organisation, what is the primary

purpose of job evaluation?Correct Answer To set wages

Your Answer To set programmes

Select The BlankQuestion On the basis of job elements and organisational demand an appropriate

________ of job evaluation should be selected.Correct Answer method

Your Answer method

Select The BlankQuestion A fee market economy demands a transparent set of laws

and________somthething that the archaic Indian judical system is ill-equipped tocope with

Correct Answer quick disposal of litigation

Your Answer quick disposal of litigation

Multiple Choice Single AnswerQuestion Name the method where common factors to all the jobs are identified.

Correct Answer Point

Your Answer Factor comparison

True/FalseQuestion Human resource management is responsible for getting the best people,

training and providing mechanism.Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion Why is it found that federations & Unions constitute an important &

crucial wing of an organisation?Correct Answer If mismanaged they affect industrial peace

Your Answer They have a strong bearing on the culture of the organisation

Multiple Choice Multiple AnswerQuestion What are the casues for unsound functioning of Indian Tarde unions?

Correct Answer Multilpe unions , Category wise unions , Intra & inter union rivalry

Your Answer Multilpe unions , Intra & inter union rivalry

Select The BlankQuestion ________ is route to be followed in order to realise vision and overall

purpose.Correct Answer Strategy

Your Answer Objective

Select The BlankQuestion The ________ provide resources to approved employment schemes in

the organised & marginised sectorsCorrect Answer Employment Generation Fund

Your Answer National Renewal Grant Fund

Select The BlankQuestion One of the feature HRD goals are, ________ is a perishable commodity

Correct Answer Labour

Your Answer Labour

Multiple Choice Single AnswerQuestion The capacity to take considerable responsibility, ability to influence and

control others and skills in problem solving primarily show :Correct Answer Managerial competence

Your Answer Managerial competence


To divert manufacturingactivities from urban to ruralareas

one of the roles of theconsumer councial

a much neglected sphere ofthe market

The mechanism of pricefixation


requisites for consumersim

These are not the days ofindvidualism &unorganisation

unionsim unionsim

Knowledge of the subjecthand work & a sincereapproach

requisites for consumersim one of the roles of theadvisory committee

True/FalseQuestion The HRD programmes fail due to poverty, social injustice.

Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion Name the factors which come under ' Work Planning' that is component

systems of HRD:Correct Answer Performance appraisal , Role analysis , Contextual analysis

Your Answer Performance appraisal , Role analysis , Contextual analysis

Select The BlankQuestion ________ manpower plan need the involvement of top management as

well as HR exports.Correct Answer Strategic

Your Answer Strategic

Multiple Choice Single AnswerQuestion Federations may invite the management's representatives to participate

in working committee meetings. Who would the unions at Plant level /Shop level essentially invite?

Correct Answer Representatives from line & personnel department.

Your Answer Divisional / departmental manager & line representatives.

Select The BlankQuestion In the interview method of training-need identification interviews must

clearly distinguish between immediate training needs to improve presentperformance & ________.

Correct Answer Development needs for growth

Your Answer Training needs to improve future performance.

Multiple Choice Multiple AnswerQuestion Essentials of effective QC's :-

Correct Answer Prompt approval , Regular communication , Unconditional support

Your Answer Prompt approval , Regular communication , Unconditional support


Management quadrant :Correct Answer Sound Industrial relations

Your Answer Grievance procedure

Multiple Choice Multiple AnswerQuestion Why was workers participation in manamement intiated?

Correct Answer to satisfy workers psychological needs , to develop a souce ofbelongingness , to establish industrial peace

Your Answer to satisfy workers psychological needs , to develop a souce ofbelongingness

Multiple Choice Single AnswerQuestion When was the first attempt made to move a change in policies regarding

business, licenses & permits operating in IndiaCorrect Answer Mid 80's

Your Answer Early 90's

Multiple Choice Multiple AnswerQuestion Participation of Mgmt in federations & unions at all levels helps to -

Correct Answer Strength the trade union movement , maintain Industrial harmony ,Develop sound human relations

Your Answer maintain Industrial harmony , Develop sound human relations ,incongenial industrial relations.

Multiple Choice Single AnswerQuestion Name the type of questions hindering communication

Correct Answer Testing

Your Answer Close-ended question

True/FalseQuestion If the assessee is transferred after Feb. the immediate superior will

complete the appraisal as at 31st Aug.Correct Answer False

Your Answer True

Select The BlankQuestion At Hewlett Packard, as part of their BPR programme, the

directs resources from applicants to a centralised employmentresponse centre.

Correct Answer EMS

Your Answer EMS

Select The BlankQuestion ________ phase involves generating confidence in the employee to

open up and frankly share his perceptions, feeling etc.Correct Answer Rapport building

Your Answer Rapport building

True/FalseQuestion Some employees may not like flesibility in horizontal movement from one

job to anotherCorrect Answer True

Your Answer True

True/FalseQuestion Establishment of trade unions by workers in small industries is not

commonCorrect Answer False

Your Answer True

Multiple Choice Multiple AnswerQuestion what are the common objections against the treatment of people as

assets in a HRM systemCorrect Answer There is no assurance of future benefits , people are not owened by the

organisation , it may not be recognised by tax lawsYour Answer There is no assurance of future benefits , it does not recognise the

human side human side to mgmt side to side to mgt of human resources, people are not owened by the organisation

Select The BlankQuestion Where the firm pats the proposed changes into practice is called

________ stage.Correct Answer Implementation


Multiple Choice Multiple AnswerQuestion What are the published literature of the company which help in assessing

the strengths and weakness of HRDCorrect Answer Manual reports , Marked Handouts , Personal Manual

Your Answer Manual reports , Personal Manual

Select The BlankQuestion ________ leads to conflict between various departments is a functional

organisationCorrect Answer The lack of appreciation for the constraints of other department

Your Answer Development of own specialised interests

Multiple Choice Multiple AnswerQuestion Name the different types of compensations.

Correct Answer Commissions , Overtime pay , Stock options

Your Answer Overtime pay , Stock options , Gratuity

Multiple Choice Single AnswerQuestion Name the process which is continous and stops only when the

organisation ceases to existCorrect Answer Hiring

Your Answer Forecasting



Correct Answer Job Evaluation , Job Description , Job Analysis

Your Answer Job Evaluation , Job Description , Job Analysis

True/FalseQuestion The first HRD department in the Indian corporate sector

was started in 1975 in Larsen & Toubro (L & T).Correct Answer True

Your Answer True

Select The BlankQuestion A paper prepared by Mr. P Chidambaram, titled Indian

subsidies reveals that in order to cleen its fiscal dificultina few year, India needs to out down about 50% ofsubsidies in ________ goods since it yields only 10%returns

Correct Answer Non-merit

Your Answer Non-merit

Select The BlankQuestion The factors coming under Discipline & Attendance are

Time keeping and ________.Correct Answer Obedience

Your Answer Obedience

Multiple Choice Single AnswerQuestion What is the general principle (as per P.A.S policy of

premier) of Assessment Routes?Correct Answer 2nd Assessor-superior of first assessor, 2nd Assessor-

superior of the 1st assessorYour Answer 1st Assessor-immediate superior, 2nd Assessor HR

manager

True/FalseQuestion It can be enagued that globalization has reduced poverty

in India and China, home to move that half a billion of theworld's poor income group

Correct Answer True

Your Answer True

Select The BlankQuestion ________ means providing the employee with necessary

tools & authority to overcome obstacles to achievinggoals.

Correct Answer Employee empowerment


Multiple Choice Single AnswerQuestion What is the primary objective behind SSL?

Correct Answer To not only measure training supervisors by comparingtheir performance with that of several thousandsupervisors in other Cos.

Your Answer To objectively measure training needs

Multiple Choice Single AnswerQuestion Who is the person who should always remain away from

Doppelganger effect.Correct Answer Chief Executive

Your Answer Chief Executive

Multiple Choice Single AnswerQuestion What is one of the major reasons for a perceived rise in

number of moon - lights in the coming future?Correct Answer Change in values & expectations.

Your Answer A change in standard of living

Multiple Choice Multiple AnswerQuestion Why do most companies want HRD audit?

Correct Answer Change of Leadership , To make HR function business-driven , For growth & diversification

Your Answer Change of Leadership , To make HR function business-driven , For growth & diversification

Select The BlankQuestion ________ are those who provide competitive advantage

to corporations.

Correct Answer People

Your Answer Managers

Multiple Choice Multiple AnswerQuestion What are the factors that warrant the attention for

successful implementation?Correct Answer Feedback management , Action planning ,

Reinforcement of new behaviourYour Answer Feedback management , Action planning , Feedback

analysis

True/FalseQuestion The functioning of federations and unions has its impact

on human resources management of varios industries &organisation

Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion The role of which manager must parallel the needs of his

changing organisation.Correct Answer HR

Your Answer HR

Multiple Choice Single AnswerQuestion What is the long form of CII?

Correct Answer Confederation of Indian Industry

Your Answer Confederation of Indian Industry

Multiple Choice Single AnswerQuestion Name one of the components / elements of the flow of

decisions in the Management quadrant :Correct Answer Sound Industrial relations

Your Answer Sound Industrial relations

True/FalseQuestion It is not necessary that the subordinate should feel free

to participate without fear in the process of review &feedback.


Your Answer False




Select The BlankQuestion Under Voluntary retirement scheme income tax benefits

for employees who have accepted the scheme arehowever , valid only for payouts of upto ________

Correct Answer Rs. 5 lakh

Your Answer Rs. 3 lakh

Multiple Choice Single AnswerQuestion The liberalization swept through the nation bringing in a

new era which compelled Indian business to value upfrom shumber & reassess its assumption. Thecharacterstics were that of

Correct Answer a complete or perish situation

Your Answer an open economy

Multiple Choice Multiple AnswerQuestion Name the two facters which lead people to work:

Correct Answer Economic , Motivation

Your Answer Economic , Motivation

Select The BlankQuestion For closure , if there is no response ( from government )

within ________ permission is deemed to have beengranted

Correct Answer 60

Your Answer 90

Select The BlankQuestion ________ system stresses on discipline and there is

simplicity in the form.

Correct Answer Merit rating

Your Answer Rating scale

True/FalseQuestion The individual with a deep speed insight will not go

quickly to the least of a problem.Correct Answer False

Your Answer True

True/FalseQuestion An employee who is categorised as Dead wood is one

who has absolutely no potential for growth & should beincluded in a rationalization programme.


Your Answer False

Multiple Choice Multiple AnswerQuestion Some organisations have successfully experimented

with foreign assignment in the career path model. Whatare the benefits of this form of assignment?

Correct Answer The individual is tested in an alien environment , He istrained to see the business in a globle context , Lack ofopportunity in our country dosen't come in the way ofcareer progression

Your Answer The individual is tested in an alien environment , He istrained to see the business in a globle context , Lack ofopportunity in our country dosen't come in the way ofcareer progression

Select The BlankQuestion HRD ________ is in methodology of evaluating various

elements of HRD .Correct Answer Audit

Your Answer Audit

Multiple Choice Single AnswerQuestion The first HRD department in the Indian corporate sector

was started in which year?Correct Answer 1975

Your Answer 1975

Multiple Choice Multiple AnswerQuestion what are the common objections against the treatment of

people as assets in a HRM systemCorrect Answer There is no assurance of future benefits , people are not

owened by the organisation , it may not be recognised bytax laws

Your Answer There is no assurance of future benefits , it does notrecognise the human side human side to mgmt side toside to mgt of human resources , people are not owenedby the organisation

Select The BlankQuestion Employer has to pay ________ of the basic wages to the

employees during the lay off periodCorrect Answer 0.5

Your Answer 0.5

Multiple Choice Multiple AnswerQuestion Name the three important components in aligning

business strategy with HR practice:Correct Answer Business Strategy , Human Resource Practices ,

Organisational CapabilitiesYour Answer Business Strategy , Organisational Strategy , Human

Resource Practices

True/FalseQuestion Employees feel frustrated due to low specialisation in the

workCorrect Answer True

Your Answer True

Multiple Choice Single AnswerQuestion Under the pre-Interview preparation it is useful to note

the key pointsCorrect Answer Paper

Your Answer Paper

Select The BlankQuestion The link between sense of reality and ________ is

important for proper understanding of the definition ofsense of reality

Correct Answer imagination

Your Answer vision

Multiple Choice Single AnswerQuestion Five main phases make up the process of the feedback

exercise, name the PHASE 4-Correct Answer Data feeding Reports & Analysis

Your Answer Data feeding Reports & Analysis

Multiple Choice Multiple AnswerQuestion What are the major advantages of a Generic

Benchmarking Technique?Correct Answer It is readily transferable , New practices, earlier

implemented in an entire industry can be brought in,giving an organisation an edge over its rivals. , Provensystems can be implemented with minimal modification

Your Answer It is readily transferable , New practices, earlierimplemented in an entire industry can be brought in,giving an organisation an edge over its rivals. , Provensystems can be implemented with minimal modification

Multiple Choice Single AnswerQuestion What is it that Union leader usually do to gain the

confidence of its member?Correct Answer Win something in grievance procedure

Your Answer Challenge management


Knowledge of thesubject hand work & asincere approach

requisites forconsumersim

one of the roles of theadvisory committee

To divert manufacturingactivities from urban torural areas


a much neglectedsphere of the market




These are not the daysof indvidualism &unorganisation

unionsim unionsim

True/False

Question Objective of performance appraisal system is to identifythe developmental needs of each employee.

Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion What were the unmet deliveriables of the economic

refructing or what were its put falls?Correct Answer unmet social objectives , status of small-scale industries

, advantage MNC's had over their Indian compethtionsYour Answer unmet social objectives , reliance on agriculture , status

of small-scale industries

True/FalseQuestion The process of 360 Degree appraisal is broken into two

stages - planning, implementation.Correct Answer False

Your Answer False

True/FalseQuestion Organisations should pay for the value of the job but not

for the value of the person.Correct Answer False

Your Answer True

Multiple Choice Multiple AnswerQuestion Experience has shown HRD audit has tremendous

impact on business in areas like:Correct Answer strategic Planning , role clarity , Streamlining practices


Multiple Choice Multiple AnswerQuestion In order to attain the support of Line Managers many

organisations have formulated Training Committees orManagement Development Committee, membershipconsists of -

Correct Answer Mostly of Line Managers , The Chief Executive or a verysenior managers take up the role of Chairman , TrainingManagers is the member-Secretary in such committee.

Your Answer Supervisory staff for their effective participation inmanagement. , Mostly of Line Managers , The ChiefExecutive or a very senior managers take up the role of

Chairman

Multiple Choice Multiple AnswerQuestion Succession planning is done in three time frames, those

are-Correct Answer Immediate , Intermediate , Long range

Your Answer Immediate , Intermediate , Long range

HRM16Multiple Choice Multiple Answer

Question Name the various HRD outcomes variables :Correct Answer Better developed roles , Better utilisation of human

resources , Better organisational healthYour Answer Better organisational health , Better developed roles , Better

utilisation of human resources

Multiple Choice Single AnswerQuestion What is concerned with developing a pool of candidates in line

with the human resources planCorrect Answer RecruitmentYour Answer Training

Multiple Choice Multiple AnswerQuestion What are the needs for Quality Audit?Correct Answer It provides a benchmarkas to the performance of the

quality system. , It constitutes a permanent record of the progress in achievingthe goals of quality. , It facilitates and encourages supplier qualitycertificationsystems.

Your Answer It provides a benchmarkas to the performance of the qualitysystem. , It acts as an appraisal system to gauge the performance of the TQMprocesses. , It constitutes a permanent record of the progress in achieving thegoals of quality. , It facilitates and encourages supplier qualitycertificationsystems.

Multiple Choice Single AnswerQuestion The differences in which kind of faiths among the people is

hurdle in the HRDCorrect Answer ReligiousYour Answer Social

Multiple Choice Single AnswerQuestion In an employees organisation the flow of decisions fom the

Working Committee flows to -Correct Answer President / Secretary of Branch UnionYour Answer President / Secretary of Branch Union

Multiple Choice Multiple AnswerQuestion Performance Appraisal directly affects the interpersonal relations

which are really delicate and difficult to maintain, because of heterogenity inthe nature of human beings. It is necessary to follow certain principles like:

Correct Answer Appraise on the basis of representative information ,Appraise on the basis of sufficient information , Appraise on the basis ofrelevant information

Your Answer Appraise on the basis of sufficient information , Appraise onthe basis of relevant information

Multiple Choice Multiple AnswerQuestion Training programmes conducted by dividing the total group of

participants into teams who are assigned to complete the task within a timelimit are called -

Correct Answer SSL Technology , Grid Seminars

Page 1

HRM16Your Answer Game Seminars

Select The BlankQuestion For closure , every worker is to be compensated with ________

average pay for every year of service completedCorrect Answer 15 daysYour Answer 30 days

Multiple Choice Multiple AnswerQuestion Under the 'Point rating system' name the important steps

mentioned:Correct Answer Construction of the yardsticks , Wage survey , Designing

wage structure.Your Answer Wage survey


authority to overcome obstacles to achieving goals.Correct Answer Employee empowermentYour Answer Job enhancement




Business plans Data from within the organization Beyond 8 years


Multiple Choice Single AnswerQuestion While Trade Unions have their own approach to the problem; what

is the role played by management in fostering a close understanding betweeneach other?

Correct Answer It's own approach to problem solving techniqueYour Answer To act as a liaison between the problem & union


________directs resources from applicants to a centralised employmentresponse centre.

Correct Answer EMSYour Answer GRPS

Multiple Choice Single AnswerQuestion When was the act of absorbing & incorporating the best

contemporary practices relevant to the companies needs & by whom?Correct Answer Xerox (mid 70's)Your Answer Xerox (mid 70's)

Page 2

HRM16


open up and frankly share his perceptions, feeling etc.Correct Answer Rapport buildingYour Answer Rapport building

True/FalseQuestion In the Grid Seminars, stress is laid on teaching.Correct Answer FalseYour Answer False

Multiple Choice Multiple AnswerQuestion After the assets and liabilities of each individual is identified, what

should be done; some thumb-rules areCorrect Answer Make out a time bound plan to workon your liabilities ,

Choose first the liability which is hindering your growth the most , Build yourcareer on your assets

Your Answer Make out a time bound plan to workon your liabilities , Buildyour career on your assets , Make an attempt to transform your liabilitiesinto your assets

Multiple Choice Single AnswerQuestion Name the situation where a person takes the necessary steps at

the right moment of timeCorrect Answer ActionYour Answer Debate

Multiple Choice Single AnswerQuestion The TQM philosophy was evolved or theorised by -Correct Answer DemmingYour Answer Juran

Multiple Choice Single AnswerQuestion Which pay is one of the most crucial pay given to the employee &

also shown in the pay structure.Correct Answer PerformanceYour Answer Performance

True/FalseQuestion Giving a business group exposure when the boss goes on long

leave, or long training etc is a good mechanism of career planningCorrect Answer FalseYour Answer True

Multiple Choice Multiple AnswerQuestion Name the various HRD values like :Correct Answer Openness , Trust , AutonomyYour Answer Openness , Aims , Trust , Autonomy

Multiple Choice Multiple AnswerQuestion Name the three aspects of manpower planning:

Page 3

HRM16Correct Answer Who should plan? , Planning for whom , Timing for plamYour Answer Why should we plan? , Who should plan? , Planning for whom

True/FalseQuestion Long range planning are beyond eight yearsCorrect Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion The Main contribution of HRD audit is to focus onCorrect Answer Value-adding HRDYour Answer Value-function HRD

Multiple Choice Single AnswerQuestion What is the essentially the most important principle of any Human

Resource Development Activity?Correct Answer Self development.Your Answer Self development.

Select The BlankQuestion For closure , if there is no response ( from government ) within

________ permission is deemed to have been grantedCorrect Answer 60Your Answer 45

True/FalseQuestion Under point method, common factors to all the jobs are

identified.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion According to shroff (1995) the government needs to foucs on

three areas which are likely to inpute the effective implementation of theeconomic policy, they are

Correct Answer Inadequate institutional reform , the speed and sequence ofreform measures , Inadequacies in the communication & political managementof there measures

Your Answer Inadequate institutional reform , the speed and sequence ofreform measures , lack of directional support

True/FalseQuestion In the orientation phase, all participants are to submit a list of

appraisers by whom they would like to be assessed.Correct Answer TrueYour Answer False

Select The BlankQuestion Generally, training need identification forms a part of ________.

Correct Answer Management Appraisal System

Page 4

HRM16Your Answer Training Committee

Select The BlankQuestion The link between sense of reality and ________ is important for

proper understanding of the definition of sense of realityCorrect Answer imaginationYour Answer vision

Multiple Choice Single AnswerQuestion Which system emphasis a lot on the need to motivate peopleCorrect Answer Human Resourse DevelopmentYour Answer Human Personnel Department

Multiple Choice Multiple AnswerQuestion HRD process variable include -Correct Answer Role clarity , Work planning , Better communicationYour Answer Role clarity , Work planning

True/FalseQuestion Under the balanced score card approach the expectation of three

shareholdersCorrect Answer TrueYour Answer False

True/FalseQuestion Objective of performance appraisal system is to identify the

developmental needs of each employee.Correct Answer TrueYour Answer False

Multiple Choice Multiple AnswerQuestion Name the first three phases that make up the process of the

feedback exercise -Correct Answer Participants orientation , Questionnaire distribution ,

Monitoring & follow upYour Answer Participants orientation , Questionnaire distribution ,

Monitoring & follow up


Job analysis It is one of the job evaluation process which finds out relevantfacts. It is considered to be complex to cos. as it is not understood by all.

Non-quantitative job evaluation category. Simple ranking and grading are palcedunder such category. Point system and factor comparison methods are placedunder such category.

Quantitative job evaluation Point system and factor comparison methods areplaced under such category. It is one of the job evaluation process which findsout relevant facts.

Page 5

HRM16The beneficiaries to business firms by job evaluation It enables Cos. to get datain local wage surveys to establish job classification. It enables Cos. to get datain local wage surveys to establish job classification.

True/FalseQuestion As per the Human Development Balance sheet, 1997 30% of the

total population (world) lives in abolute povertyCorrect Answer FalseYour Answer True

Multiple Choice Multiple AnswerQuestion The budget of Feb 1997 presented by Finance minister Mr. P.

Chidambaram showed a spirit of optimism & growth. What were its componentsCorrect Answer significantly reduced taxes , nationalized excise rates ,

encouragement for investment in infrastructureYour Answer significantly reduced taxes , nationalized excise rates ,

encouragement for investment in infrastructure

Select The BlankQuestion Ulrich (1994) says:The idea of utilising human resource as aa

strategic business partner is still at a level of ________ rather than reality.Correct Answer RhetoricYour Answer infancy

Select The BlankQuestion ________ are issued to the employees to be a shareholders in

the company.Correct Answer ESOPYour Answer ESOP

True/FalseQuestion Majority of the disputes in industries are related to the problem

of wages, salaries & benefitsCorrect Answer TrueYour Answer True


________ stage.Correct Answer ImplementationYour Answer Implementation

Select The BlankQuestion Expenses incurred by a firm on recruitment , training &

devlopment of employees are treated as ________Correct Answer Current costsYour Answer Over head costs

Multiple Choice Single AnswerQuestion Name the type of skill where the manager generally delegates and

gets things done through others.

Page 6

HRM16Correct Answer Leadership skillsYour Answer Leadership skills


transactional activities and let IT take care of their activities.Correct Answer TrueYour Answer True

Page 7


True/FalseQuestion The data obtained through job analysis are recorded

on what is known as job analysis sheet.Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion Which kind of literature identifies a number of systems

& subsystems?Correct Answer HRD

Your Answer HRD

Select The BlankQuestion A fee market economy demands a transparent set of

laws and________somthething that the archaic Indianjudical system is ill-equipped tocope with


Your Answer a set of social security legislation


Correct Answer Prompt approval , Regular communication ,Unconditional support

Your Answer Prompt approval , Regular communication ,Unconditional support

Multiple Choice Multiple AnswerQuestion It is said that versality will be the key factor in

determining employee value with following factors :Correct Answer Technology , Leadership , Motivation

Your Answer Technology , Leadership , Motivation

True/FalseQuestion The job falling under the same grade get different

wage scale.Correct Answer False

Your Answer True

Select The BlankQuestion Under Voluntary retirement scheme income tax

benefits for employees who have accepted thescheme are however , valid only for payouts of upto________



Multiple Choice Multiple AnswerQuestion Some questions that every corporation needs to

address are as follows:-Correct Answer How well are HR practices linked to business goals ,

Are good HR practices & HRD systems & processedbeing designed , Are the systems internally soundconsistent & relevant

Your Answer How well are HR practices linked to business goals ,Are good HR practices & HRD systems & processedbeing designed , Are the systems internally soundconsistent & relevant

True/FalseQuestion If the assessee is transferred after Feb. the immediate

superior will complete the appraisal as at 31st Aug.Correct Answer False

Your Answer True

Multiple Choice Single AnswerQuestion What is the programme of allowing flexibility in

handling the type of work in various departments ofthe organisation in a systematic way be the employeeduring his tenure of employment in an organisation?

Correct Answer Flexi work


True/FalseQuestion Through consumers participation in management,

consumer will lose their rights through servedtechnique


Your Answer False

Multiple Choice Multiple AnswerQuestion Performance counselling refers to the help provided

by a manager to his subordinates, it attempts to helpthe employee in.-

Correct Answer Supportive atmosphere , Empethetic atmosphere ,Setting goals

Your Answer Supportive atmosphere , Empethetic atmosphere ,Setting goals

True/FalseQuestion Monitoring and Follow-up follows the distribution of

questionnaires to all assessors.Correct Answer True

Your Answer True

Select The BlankQuestion In a re-engineering programme, when a process

changes so does the ________ of the concernedemployee.

Correct Answer job profile

Your Answer job profile



Your Answer Paper

Multiple Choice Single AnswerQuestion Which system emphasis a lot on the need to motivate

peopleCorrect Answer Human Resourse Development


Select The BlankQuestion The whole process of conducting a 360 - Degree

Feedback process in any Organisation could lastabout ________.

Correct Answer One & half to about 3 months

Your Answer One & half to about 3 months

Select The BlankQuestion ________ is the example of the balanced score card

applications in some companies.Correct Answer AT & T

Your Answer AT & T

Select The BlankQuestion A strong ________ can have a lasting effect and

provide sustenance to an organisation.

Correct Answer Culture

Your Answer Vision

Multiple Choice Multiple AnswerQuestion Within the establishment stage of the career

development cycle, what are very importantoccasions for a young employee?

Correct Answer The first promotion , Successfully completedasignment , The first performance appraisal

Your Answer The first promotion , Successfully completedasignment , The first performance appraisal

Select The BlankQuestion ________ is known not to hold overly one-sided

views.Correct Answer Judgement


Select The BlankQuestion ________ phase involves generating confidence in

the employee to open up and frankly share hisperceptions, feeling etc.

Correct Answer Rapport building



Group goals Vs.Organisational goals

Course organisationalPolitics


Better decisions aboutpeople based onimproved informationsystem

HRA benefits HRA benefits

Standard cost method value of humanresources foraccounting purposes

value of humanresources foraccounting purposes

It is "endomic to everyorganisation regadlessof size, funtion orcharacter of wonership

Organisationalpolitidering

HRA model


Question The Main contribution of HRD audit is to focus on

Correct Answer Value-adding HRD

Your Answer Value-function HRD

Select The BlankQuestion The ________ provide resources to approved

employment schemes in the organised & marginisedsectors

Correct Answer Employment Generation Fund


Multiple Choice Single AnswerQuestion Traditionally, human resources has been perceived

as,Correct Answer Bureacratic

Your Answer Lazziz-faire

Multiple Choice Multiple AnswerQuestion How can the limitations/ misgivings of management

participation in employees organisations be overcome?

Correct Answer by gaining the confidence of union leaders from theinitail stages , managements should educate themembers about the concept & value in strengheningunion functioning , minimising misunderstandings

Your Answer by gaining the confidence of union leaders from theinitail stages , managements should educate themembers about the concept & value in strengheningunion functioning , minimising misunderstandings

Select The BlankQuestion Federation & union at all levels are managed on the

lines of management of ________Correct Answer A political body

Your Answer A social organisation

Multiple Choice Single AnswerQuestion HR managers to gurantee their viability need to think

themselves as -Correct Answer Strategic partners

Your Answer Strategic partners


Question What are the general characteristics of a Technical -functional competence?

Correct Answer Primary interest in functional work , They would like toremain expert rather than become general managers ,They consider managerial and administrativeresponsibilities as avoidable irritants

Your Answer Primary interest in functional work , They would like toremain expert rather than become general managers ,They consider managerial and administrativeresponsibilities as avoidable irritants

Multiple Choice Single AnswerQuestion Which practices are service related and human

resources related?Correct Answer Organisational

Your Answer Organisational

True/FalseQuestion Organizations gear most of their management

succession activities to the immediate past.Correct Answer False

Your Answer False

Multiple Choice Multiple AnswerQuestion Name the three performance counselling phase.-

Correct Answer Rapport building , Exploration , Action Planning

Your Answer Rapport building , Exploration , Action Planning

Select The BlankQuestion In the interview method of training-need identification

interviews must clearly distinguish betweenimmediate training needs to improve presentperformance & ________.


Your Answer Development needs for growth

True/FalseQuestion HRD should be series of adhoc decisions and

practices.Correct Answer False

Your Answer False

True/False

Question Increased acceptance of feedback appraisal systemis that as large no. of managers work with wide rangeof other people, it becomes difficult for a singlemanager to accurately assess their contribution.

Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion In the stage of career development cycle which out of

the following approach should be adopted to bridgethe gap? Alternatives for the training should include a-

Correct Answer "Swim or Sink approach"

Your Answer Job rotation

Multiple Choice Multiple AnswerQuestion In an interview Method of Training Need identification,

what do the Questions asked need to outline?Correct Answer Inputs expected from the Training Department , To

prove weakness & strengths of individuals ,Opportunities available to overcome suchweaknesses.

Your Answer Inputs expected from the Training Department , Toprove weakness & strengths of individuals ,Opportunities available to overcome suchweaknesses.

Multiple Choice Single AnswerQuestion Accounting is a management science group, what are

the managers perceived as,Correct Answer Decision-maker

Your Answer Decision-maker


Continued selfdevelopment

A leadership quality A leadership quality

"Working on yourliabilities"

Life long mission Life long mission

Assignment to someimportant task force orcommittee

Offsetting Plateauingeffect

Officiating Assignment

Need-opportunityAlignment

Crucial role played byHRD

Success formula

Multiple Choice Multiple AnswerQuestion Name the internal operational measures dealing with

how well HR practices are designed and delivered:Correct Answer Cycle time, quality & cost of HR practices , The ratio

of HR enpenses , The ratio of HR professionals toemployee population.

Your Answer Cycle time, quality & cost of HR practices , The ratioof HR enpenses , The ratio of HR professionals toemployee population.

Multiple Choice Multiple AnswerQuestion Under HRD, name the factors that act as motivating

forcesCorrect Answer Job enrichment , Informal organisation , Participative

managementYour Answer Job enrichment , Informal organisation , Participative

management

True/FalseQuestion The reviewer has the prime role of recording major

appraisal details.Correct Answer False

Your Answer False

True/FalseQuestion Trade union is a group of two people who come to

strengthen their bargaining position.Correct Answer False

Your Answer True

Multiple Choice Multiple AnswerQuestion Member ship of the nation wide consumer councils

(as formed by the Government) would compriserepresentative of

Correct Answer various ministeries , manufactures of commerce , costaccount & Consumer

Your Answer employess organisations , manufactures of commerce, cost account & Consumer

Multiple Choice Single AnswerQuestion Participation of management' representatives in the

trade unions meetings particularly at the time ofindustrial dispute help both the parties -


Your Answer To exchange their contradictory views

Multiple Choice Single AnswerQuestion What is it that Moon-lighting by employees, if

extensively part taken, affect Human ResourceManager in the future adversely?

Correct Answer Disharmony in individual & organisational goalbalance.

Your Answer Disharmony in individual & organisational goalbalance.

2nd Sem – HR Management 1


True/FalseQuestion Organisations should pay for the value of the job but not for the

value of the person.Correct Answer False

Your Answer False

Multiple Choice Single AnswerQuestion While Trade Unions have their own approach to the problem;

what is the role played by management in fostering a closeunderstanding between each other?

Correct Answer It's own approach to problem solving technique

Your Answer To act as a liaison between the problem & union




True/FalseQuestion Counselling involves a one to one discussion between the

participant and administrator.Correct Answer True

Your Answer True

Select The BlankQuestion ________ is indicated by work effort and it should be

continuous.Correct Answer Commitment

Your Answer Commitment

True/FalseQuestion Establishment of trade unions by workers in small industries is

not commonCorrect Answer False

Your Answer False

Select The BlankQuestion The job evaluation programme once installed must be continued

on a ________ basis.Correct Answer permanent


Your Answer permanent



Your Answer to satisfy workers psychological needs , to battle the mounthingproblems of worker , to establish industrial peace

Multiple Choice Single AnswerQuestion Whose study provides that one create appropriate HRD climate

only through good practices.Correct Answer Abraham

Your Answer Abraham

Select The BlankQuestion The ________ provides funds to meet the compensation &

training expenditure of retrenched workers.Correct Answer National Renewal Grant Fund


True/FalseQuestion If the assessee is transferred after Feb. the immediate superior

will complete the appraisal as at 31st Aug.Correct Answer False

Your Answer False

Multiple Choice Multiple AnswerQuestion While planning for surplus, the following are the options:

Correct Answer Reduce work hours , Redesign the jobs , Reassign the jobs

Your Answer Reduce work hours , Redesign the jobs , Reassign the jobs

True/FalseQuestion Representatives of the consumers association besides the

representatives of employees & employers have to participate inthe meeting of collective bargaing

Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion What is the act of taking up part time job or business or

industrial unit simultaneously with that of the original job?Correct Answer Moon-lighting


Your Answer Moon-lighting




Multiple Choice Single AnswerQuestion According to Lahiry what is the simple act of comparison &

learning for organisational improvement?Correct Answer Benchmarking

Your Answer Benchmarking



Your Answer True

Multiple Choice Multiple AnswerQuestion Some problems are inherent in the performance Appraisal

System, they are -Correct Answer Discrimination , First impression , Central tendency

Your Answer First impression , Central tendency , Discrimination

True/FalseQuestion When individual job description and grade description do not

match well, the evaluators classify the job using their subjectivejudgement.

Correct Answer True

Your Answer True

Select The BlankQuestion ________ assignment can also be recommended for career




three areas which are likely to inpute the effectiveimplementation of the economic policy, they are

Correct Answer Inadequate institutional reform , the speed and sequence ofreform measures , Inadequacies in the communication &


political management of there measures

Your Answer Inadequate institutional reform , the speed and sequence ofreform measures , Inadequacies in the communication &political management of there measures


with the human resources planCorrect Answer Recruitment


True/FalseQuestion An employee who is categorised as Dead wood is one who has

absolutely no potential for growth & should be included in arationalization programme.


Your Answer True


Correct Answer Govt. to take steps to alleviate poverty , Govt. to take steps toaccelarate economic development , People to practice religioustolerance

Your Answer Govt. to take steps to alleviate poverty , Govt. to take steps toaccelarate economic development , People to practice religioustolerance

Select The BlankQuestion ________ is route to be followed in order to realise vision and

overall purpose.Correct Answer Strategy

Your Answer Strategy

Multiple Choice Single AnswerQuestion Why is it that today, more so than the past, employees take to

Moon Lighting activitiesCorrect Answer Decreasing purchasing power

Your Answer Change in expectations

Select The BlankQuestion In indian since the liberalisation process in 19991, FDI flows

have developed each year & exports are up by more than

Correct Answer 0.5

Your Answer 0.5


Multiple Choice Multiple AnswerQuestion How would the representative of consumer association be able

to make a difference in the consumerism movementCorrect Answer by participating in collective barganing , to demands good

supply of quality goods at fair practices , to demands goodsupply of quality goods at fairs prices

Your Answer by participating in collective barganing , to holds rallies bandhs& morchas against in fairs consumer practicess , to demandsgood supply of quality goods at fairs prices

Multiple Choice Multiple AnswerQuestion Under the point method, key jobs are selected, each sub factor

is then defined in the order of importance preferable along ascale, factors generally considered are:

Correct Answer Skill , Efforts , Accountability

Your Answer Skill , Efforts

True/FalseQuestion Trade union is a group of two people who come to strengthen

their bargaining position.Correct Answer False

Your Answer False

Multiple Choice Multiple AnswerQuestion Name the process of 360 degree appraisal which can be broken

into three stages or levels -Correct Answer Planning , Implementation , Result

Your Answer Planning , Implementation , Result

Multiple Choice Single AnswerQuestion Name the method where common factors to all the jobs are

identified.Correct Answer Point

Your Answer Point

Multiple Choice Single AnswerQuestion Name the system which is simple, less expensive & less time

consuming.Correct Answer Ranking

Your Answer Grading

Multiple Choice Single AnswerQuestion Federations may invite the management's representatives to

participate in working committee meetings. Who would theunions at Plant level / Shop level essentially invite?



Your Answer Representatives from line & personnel department.

Multiple Choice Single AnswerQuestion Which kind of literature identifies a number of systems &

subsystems?Correct Answer HRD

Your Answer HR

Select The BlankQuestion ________ means every employee is an active participant in goal

attainment.Correct Answer Employee involerment



Chidambaram showed a spirit of optimism & growth. What wereits components

Correct Answer significantly reduced taxes , nationalized excise rates ,encouragement for investment in infrastructure

Your Answer significantly reduced taxes , nationalized excise rates ,encouragement for investment in infrastructure

Multiple Choice Multiple AnswerQuestion Mention the objective of the potential appraisal.

Correct Answer To assess an individual in terms of the highest level of work. ,To assist the organisation in discharging its responsibility ofselecting managers.

Your Answer To assess an individual in terms of the highest level of work. ,To assist the organisation in discharging its responsibility ofselecting managers.


hurdle in the HRDCorrect Answer Religious

Your Answer Religious

Multiple Choice Multiple AnswerQuestion Highly successful functional benchmarking models developed

by the Japenese have been adopted the world over. Namesome of Matsushita's Systems of benchmarking?

Correct Answer Just in Time (JIT) , Point of Sale (POS) system , System ofdivisions (Profit centres) within a centralized banking system

Your Answer Just in Time (JIT) , Point of Sale (POS) system , System ofdivisions (Profit centres) within a centralized banking system

Multiple Choice Single AnswerQuestion Why is it found that federations & Unions constitute an important


& crucial wing of an organisation?

Correct Answer If mismanaged they affect industrial peace

Your Answer If mismanaged they affect industrial peace

Multiple Choice Single AnswerQuestion What is it that can be defined as a written record of the duties,

responsibilities and conditions of job.Correct Answer Job discription

Your Answer Job discription



Inaccuracy. Inaccuracy.

Manpower planningmethod.



Step involved inmanpower planning

Selecting adequatesource of recruitment.



Economic, employeemarket, co's salesexpansion forecasts.




Your Answer 0.5

Select The BlankQuestion Section ________ of the Industrial Disputes Act 1947 , states

that an employer should only retrench employees who havebeen most recently hired.

Correct Answer 25-G

Your Answer 25-G


Correct Answer Realistic employee development , Measurable employeedevelopment , Well costed employee development

Your Answer Realistic employee development , Measurable employeedevelopment , Well costed employee development

2nd Copy



Multiple Choice Multiple AnswerQuestion What were the key components of the New Economic Policy?

Correct Answer Market friendly state , Liberalisation , Privatization

Your Answer Liberalisation , Privatization , Market friendly state

Multiple Choice Multiple AnswerQuestion Under the appraisal panel which are the qualities that can

achieve good results despite the difficulties inherent in thepotential appraisal:

Correct Answer Creative imagination , Sense of reality , Effective leadership

Your Answer Creative imagination , Sense of reality , Effective leadership

Select The BlankQuestion ________ manpower plan need the involvement of top

management as well as HR exports.Correct Answer Strategic

Your Answer Long-term

Select The BlankQuestion Large recruitment ________ problematic and vice-versa.

Correct Answer Less

Your Answer More

Select The BlankQuestion The process of analysing jobs from which job descriptions are

developed are called ________.Correct Answer Job Analysis

Your Answer Job Analysis

Select The BlankQuestion Analysis of ________ data can give a lot of insights into the

HRD assets and liabilities of the companyCorrect Answer Secondary

Your Answer Quantitative

Multiple Choice Single AnswerQuestion What is it that good HR practices can build?

Correct Answer Competencies

Your Answer Competencies


Select The BlankQuestion The major issue to be resolved while framing ________

philosophy is whether to promote largely from whithin theorganisation or to hire people from outside at all levels.






True/FalseQuestion Successful HR departments will focus on motivational

performance .Correct Answer False

Your Answer True

True/FalseQuestion Under the balanced score card approach the expectation of

three shareholdersCorrect Answer True

Your Answer True



Your Answer Management Development Committee.

Multiple Choice Multiple AnswerQuestion Performance counselling should not give a chance in discussion

like -Correct Answer Increments , Salaries , Rewards

Your Answer Increments , Salaries , Rewards





Multiple Choice Single AnswerQuestion In the career development cycle, which stage ideally starts when

a new emploee joins an organisation and finds a big gapbetween what the ideal organisation should be and what it is?



Multiple Choice Multiple AnswerQuestion Under the workshop methodology, a series of diagnostic

exercises through question are taken, theses are:Correct Answer How would you critically evaluate the job rotation in your

company? , What are the three good things in your performanceappraisal systems? , What are the strengths & weaknesses ofyour training policies & practice?

Your Answer How would you critically evaluate the job rotation in yourcompany? , What are the three good things in your performanceappraisal systems? , What are the strengths & weaknesses ofyour training policies & practice?

Multiple Choice Single AnswerQuestion Name the recruitment process which is said to be a costly affair

Correct Answer External

Your Answer External

True/FalseQuestion As per the Human Developent balance sheet, 1997, 45 million

children were out of promary school in 1995Correct Answer True

Your Answer True

True/FalseQuestion Eight members is considered to be the norm as to the no. of

members constituting a QC-Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion In the stage of career development cycle which out of the

following approach should be adopted to bridge the gap?Alternatives for the training should include a -


Your Answer "Swim or Sink approach"

Multiple Choice Single AnswerQuestion At a certain stage the upword mobility stops for many

employees. This is inescapable in view of pyramid organisationstructure. This phenomenon is called :


Correct Answer Plateauing

Your Answer Plateauing

Multiple Choice Single AnswerQuestion What form of resource allocation unit was originally created to

impart training retain workes through skill upgradation &prevention of redundancy due to the technology gap?

Correct Answer National Renewal Fund

Your Answer National Renewal Fund

True/FalseQuestion Proper implementation and support of all management levels

are not very crucial for the success of HRD auditCorrect Answer False

Your Answer False

Select The BlankQuestion In ________ company, there is no sophisticated or detailed

manpower planning done covering the current and future needsof the entire organisation.

Correct Answer LARSEN & TUBRO LTD.

Your Answer LARSEN & TUBRO LTD.


participate in working committee meetings. Who would theunions at the department / divisional level invite to attend suchmeetings?

Correct Answer Divisional / departmental manager & personnel manager.

Your Answer Representatives from line & personnel departments.




Multiple Choice Multiple AnswerQuestion Performance counselling refers to the help provided by a

manager to his subordinates, it attempts to help the employeein.-

Correct Answer Supportive atmosphere , Empethetic atmosphere , Setting goals

Your Answer Supportive atmosphere , Empethetic atmosphere , Setting goals


True/FalseQuestion The data obtained through job analysis are recorded on what is

known as job analysis sheet.Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion Name the technique used by the point system and factor

comparison system to list the job.Correct Answer Quantitative



mentioned:Correct Answer Construction of the yardsticks , Wage survey , Designing wage

structure.Your Answer Construction of the yardsticks , Wage survey , Designing wage

structure.


Job knowledge defined inAppraisal form

Ability to consider theextent and depth ofdemonstrated technicaland professionalcompetence.


Decision - making definedin the appraisal form

Ability to analyse relevantfacts, evaluate variousalternatives.


Communicating defined inthe appraisal form

Ability to consider clarityand precision of verbaland written expression ofideas and feelings.

Ability to marshal andanalyse relevant dataanticipate eventualities.


Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion Every HRD system developed by an organisation should be

based on the following elements of HRM. Those are:Correct Answer Suitable compensation plan , Selection of the right people ,

Good performance appraisal systemYour Answer Selection of the right people , Good performance appraisal

system , Training to managers


True/FalseQuestion It is very easy to write grade description, as the number of jobs

increases.Correct Answer False

Your Answer False

Multiple Choice Single AnswerQuestion What is the general principle (as per P.A.S policy of premier) of

Assessment Routes?Correct Answer 2nd Assessor-superior of first assessor, 2nd Assessor- superior

of the 1st assessorYour Answer 1st Assessor-immediate superior, 2nd Assessor HR manager

True/FalseQuestion HRD audit is a comprehensive evaluation of the current HRD

strategies, structures etc.Correct Answer True

Your Answer True


Arthur He studied the impact oftwo different managementapproaches on theproductivity of steel mills.

He studied the impact oftwo different managementapproaches on theproductivity of steel mills.

Macduffie He studied 70 automobileplants representing 24companies from 17different countries.

He studied 70 automobileplants representing 24companies from 17different countries.

Huselied He used 2 scales- one tomeasure employee skillsand the second tomeasure employeemotivation.

He used 2 scales- one tomeasure employee skillsand the second tomeasure employeemotivation.

Welbourne and Andrews He studied the survivalrate of 136 non-financialcompanies.

He studied the survivalrate of 136 non-financialcompanies.

Multiple Choice Multiple AnswerQuestion Name the three phases of recruitment process:

Correct Answer Planning , Implementing , Evaluating

Your Answer Planning , Evaluating , Screening

True/FalseQuestion Human resource management is responsible for getting the best

people, training and providing mechanism.


Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion Name the two chairman of Hindustan Lever who both followed

the patteren of nurturing and handling over to competentsuccessors from within.

Correct Answer Vasant , T. Thomas

Your Answer Vasant , T. Thomas

Multiple Choice Single AnswerQuestion The concept of quality control as a distinct discipline emerged in

the United States in the early -Correct Answer 1920's

Your Answer 1920's

True/FalseQuestion After the world War II, 'Made in Japan' became a synonym for

shoddy goods, but the TQM concept put it on the map.Correct Answer False

Your Answer False

Multiple Choice Multiple AnswerQuestion What kind of Grading must be brought to the notice of the vice-

president of the Company.Correct Answer Excellent , Poor

Your Answer Excellent , Poor


Correct Answer Job enrichment , Informal organisation , Participativemanagement

Your Answer Job enrichment , Informal organisation , Participativemanagement

Multiple Choice Single AnswerQuestion The key to the whole SSL programme lies in the identification of

-Correct Answer Supervisor's weaknesses

Your Answer Supervisor's performance

Multiple Choice Multiple AnswerQuestion What are the areas where the auditors should physically visit the

workplace?


Correct Answer Canteens , Living colony , Training rooms

Your Answer Canteens , Living colony , Training rooms

Select The BlankQuestion For closure government permission is required at least

________ days before the intended closureCorrect Answer 90

Your Answer 90




Your Answer True



Your Answer HRD













Your Answer True











Your Answer True








Your Answer False







Your Answer True







Your Answer Paper










Your Answer AT & T




Your Answer Vision






















HRA model































Your Answer False










Your Answer False

True/False


Correct Answer True

Your Answer True






















Success formula








management



Your Answer False



Your Answer True
















Your Answer True



Your Answer HRD













Your Answer True











Your Answer True








Your Answer False







Your Answer True







Your Answer Paper










Your Answer AT & T




Your Answer Vision






















HRA model































Your Answer False










Your Answer False

True/False


Correct Answer True

Your Answer True






















Success formula








management



Your Answer False



Your Answer True















True/FalseQuestion Organisations should pay for the value of the job but not for the

value of the person.Correct Answer False

Your Answer False










Your Answer True


continuous.Correct Answer Commitment




Your Answer False


on a ________ basis.Correct Answer permanent





Your Answer to satisfy workers psychological needs , to battle the mounthingproblems of worker , to establish industrial peace



Your Answer Abraham


training expenditure of retrenched workers.Correct Answer National Renewal Grant Fund


True/FalseQuestion If the assessee is transferred after Feb. the immediate superior

will complete the appraisal as at 31st Aug.Correct Answer False

Your Answer False





representatives of employees & employers have to participate inthe meeting of collective bargaing

Correct Answer True

Your Answer True









learning for organisational improvement?Correct Answer Benchmarking




Your Answer True





match well, the evaluators classify the job using their subjectivejudgement.

Correct Answer True

Your Answer True





three areas which are likely to inpute the effectiveimplementation of the economic policy, they are

Correct Answer Inadequate institutional reform , the speed and sequence ofreform measures , Inadequacies in the communication &


political management of there measures

Your Answer Inadequate institutional reform , the speed and sequence ofreform measures , Inadequacies in the communication &political management of there measures







Your Answer True








Moon Lighting activitiesCorrect Answer Decreasing purchasing power



have developed each year & exports are up by more than

Correct Answer 0.5

Your Answer 0.5



to make a difference in the consumerism movementCorrect Answer by participating in collective barganing , to demands good

supply of quality goods at fair practices , to demands goodsupply of quality goods at fairs prices

Your Answer by participating in collective barganing , to holds rallies bandhs& morchas against in fairs consumer practicess , to demandsgood supply of quality goods at fairs prices






their bargaining position.Correct Answer False

Your Answer False






Your Answer Point



Your Answer Grading








Your Answer HR





Chidambaram showed a spirit of optimism & growth. What wereits components

Correct Answer significantly reduced taxes , nationalized excise rates ,encouragement for investment in infrastructure

Your Answer significantly reduced taxes , nationalized excise rates ,encouragement for investment in infrastructure


Correct Answer To assess an individual in terms of the highest level of work. ,To assist the organisation in discharging its responsibility ofselecting managers.

Your Answer To assess an individual in terms of the highest level of work. ,To assist the organisation in discharging its responsibility ofselecting managers.




Multiple Choice Multiple AnswerQuestion Highly successful functional benchmarking models developed

by the Japenese have been adopted the world over. Namesome of Matsushita's Systems of benchmarking?





& crucial wing of an organisation?

Correct Answer If mismanaged they affect industrial peace



















Your Answer 0.5


that an employer should only retrench employees who havebeen most recently hired.

Correct Answer 25-G

Your Answer 25-G




2nd Copy














Correct Answer Less

Your Answer More




















Your Answer True



Your Answer True
























Your Answer True



Your Answer True
















Your Answer False



















Your Answer True







structure.












Correct Answer True

Your Answer True








Your Answer False






Your Answer True







He used 2 scales- one tomeasure employee skillsand the second tomeasure employeemotivation.


He studied the survivalrate of 136 non-financialcompanies.





people, training and providing mechanism.


Correct Answer True

Your Answer True







Your Answer 1920's



Your Answer False











workplace?






Your Answer 90




Your Answer True



Your Answer HRD













Your Answer True











Your Answer True








Your Answer False







Your Answer True







Your Answer Paper










Your Answer AT & T




Your Answer Vision






















HRA model































Your Answer False










Your Answer False

True/False


Correct Answer True

Your Answer True






















Success formula








management



Your Answer False



Your Answer True














True/FalseQuestion Workers and trade unions never praticipate in the management

of human resourcesCorrect Answer False

Your Answer False

Multiple Choice Single AnswerQuestion Under the pre-Interview preparation it is useful to note the key

pointsCorrect Answer Paper

Your Answer Paper

Select The BlankQuestion ________ phase involves generating confidence in the

employee to open up and frankly share his perceptions, feelingetc.



Multiple Choice Multiple AnswerQuestion Name the various HRD outcomes variables :

Correct Answer Better organisational health , Better developed roles , Betterutilisation of human resources

Your Answer Better organisational health , Better generation of data , Betterdeveloped roles






Your Answer Training clarity

Select The BlankQuestion While evaluating ________ jobs, where nature of work is difficult

to be expressed in quantifiable numbers.Correct Answer manegerial


Multiple Choice Single AnswerQuestion Which practices should be linked to business goals and

corporate strategy :Correct Answer HRD & HR

Your Answer HRD & HRM







Your Answer True



Your Answer Performance

Multiple Choice Multiple AnswerQuestion According to Gurucharan Das what should Indian companies

focus its effort to emerge winners in the light of the liberalization& globalization?

Correct Answer Be able to capitalize on global trade , Not ignore quality , Productdevelopment

Your Answer Diversity rather than focus on a single area of competence , Beable to capitalize on global trade , Not ignore quality


Correct Answer Becoming more of a political game than a genuine effort forimprovement. , Failures of implementations , Does not giveevaluation of indiveduals but focuses on unit & systems

Your Answer Failures of implementations , Does not give evaluation ofindiveduals but focuses on unit & systems , Becoming more of asocial game than a genuine effort for improvement


meetings particularly at the time of industrial dispute help boththe parties -


Your Answer To realise each others faults

Multiple Choice Single AnswerQuestion A multi-Rate Appraisal and feedback system is essentially

Correct Answer a 360 degree Appraisal

Your Answer a 360 degree Appraisal

True/FalseQuestion HR stands for Human Resourse Strategies


Your Answer False

True/FalseQuestion An evaluation of where one stands on the basis of their job

responsibilities, leadership, qualities etc will be a good startingpoint for marketing plans for success

Correct Answer True

Your Answer True

Select The BlankQuestion ________ leads to conflict between various departments is a

functional organisationCorrect Answer The lack of appreciation for the constraints of other department

Your Answer High degree of autonomy

Multiple Choice Single AnswerQuestion There are several ways in which human resource management

can strengthen relationships to accomplish organisational goals.What was one of the findings from the survey of 1996 from some

Indian Experiences?

Correct Answer An increasing number of human resources professionals havebeen included in the top management.

Your Answer Building synergies across the organisation.

Select The BlankQuestion The ________ are mostly for the employees of the marketing

department .Correct Answer Commissions

Your Answer Commissions




Your Answer Divisional / departmental manager & personnel manager.

Multiple Choice Single AnswerQuestion Upto late seventies, how many organisations were with HRD

department?Correct Answer Twelve

Your Answer Six

Multiple Choice Multiple AnswerQuestion Within the establishment stage of the career development cycle,

what are very important occasions for a young employee?Correct Answer The first promotion , Successfully completed asignment , The

first performance appraisalYour Answer The first promotion , Successfully completed asignment , The

first performance appraisal

True/FalseQuestion Performance development plan is set for the employee by his

immediate boss.Correct Answer True

Your Answer True

Select The BlankQuestion In some cases, individual and group interviews are substituted

by ________Correct Answer LSIP

Your Answer LSIP



Your Answer Supervisor's leadership skills


Indian subsidies P. Chidambaram Narasimha Rao

India's backwardness inhuman development

Primary reasons whyeconomic growth has noimpact on the level of theordinary people

peacemeal measures donot achieve deliveries interms of poverty

Child labour poor quality of primary &secondary education

Gurncharan Das

Reforms to be anintegrated process

peacemeal measures donot achieve deliveries interms of poverty

Primary reasons whyeconomic growth has noimpact on the level of theordinary people



Good performance appraisal systemYour Answer Suitable compensation plan , Selection of the right people ,

Good performance appraisal system

Multiple Choice Single AnswerQuestion Self-questionnaires is to be filled by whom?

Correct Answer Participant

Your Answer Participant



Your Answer L & T

Select The BlankQuestion The ________ role is to ensure the deserving managers should

get appropriate opportunities for job Rotation.Correct Answer Reviewer

Your Answer Administrator

Multiple Choice Multiple AnswerQuestion What is Business Process Re-engineering?

Correct Answer The ability of an organisation to step back & rethink the way itdoes business , Focus on all form business components:strategy, business process, people and technology. ,Encouraging enterprenewal adaptation on capabilities withstress on innovative skills & collaborative decision-making

Your Answer Process re-design & system re-engineering , The ability of anorganisation to step back & rethink the way it does business ,Encouraging enterprenewal adaptation on capabilities withstress on innovative skills & collaborative decision-making

True/FalseQuestion Abraham has identified seven practices of successful

organisations.Correct Answer False

Your Answer False




Multiple Choice Single AnswerQuestion Name one of the processes of job evaluation

Correct Answer Select the method

Your Answer Ranking system

True/FalseQuestion Through consumers participation in management, consumer will

lose their rights through served techniqueCorrect Answer False

Your Answer True

Select The BlankQuestion The________ can be made using a checklist of questions

Correct Answer Observation

Your Answer Questionnaire method




True/FalseQuestion Organisations presently are taking measures to satisfy the

workers through various methods including the schemes ofworker & participation in management

Correct Answer True

Your Answer True

True/FalseQuestion Flexitime works better when the employees have self-

determinationCorrect Answer True

Your Answer False




Select The BlankQuestion Analysis of ________ data can give a lot of insights into the HRD

assets and liabilities of the companyCorrect Answer Secondary

Your Answer Qualitative

Multiple Choice Multiple AnswerQuestion Why do employees adopt proxy system ? In order to improve

Correct Answer to their social status , their economic status , their psychological

status

Your Answer to their social status , their economic status , their psychologicalwell being

Multiple Choice Multiple AnswerQuestion Through the BPR Programme an experience a sense of

ownership in a company only if the organisation believes in :Correct Answer Caring ( honest & open communication & mutual support) ,

Sharing (with teams having a common objectives) , Daring(encouraging enterpreneuial adaptation capabilities)

Your Answer Caring ( honest & open communication & mutual support) ,Sharing (with teams having a common objectives) , Daring(encouraging enterpreneuial adaptation capabilities)

True/FalseQuestion Analysis of secondary data can give a lot of insights into the

HRD assets & liabilities of the companyCorrect Answer True

Your Answer True

Multiple Choice Single AnswerQuestion What is that describes the duties of the job, authority

relationship, skills requirement, conditions of work etc.Correct Answer Job analysis

Your Answer Job analysis



and________somthething that the archaic Indian judical systemis ill-equipped tocope with





Your Answer Management Appraisal System


Question In an interview Method of Training Need identification, what dothe Questions asked need to outline?

Correct Answer Inputs expected from the Training Department , To proveweakness & strengths of individuals , Opportunities available toovercome such weaknesses.

Your Answer The personal problems faced by individual employees on the job, To prove weakness & strengths of individuals , Opportunitiesavailable to overcome such weaknesses.

Select The BlankQuestion A________ having openness, trust, authenticity as its bed rock

is highly suitable for 360 - degree appraisal.Correct Answer Culture

Your Answer Culture

Multiple Choice Single AnswerQuestion Why is it that some managements may be disinterested in

participation in Trade Unions?Correct Answer Possibility of cropping up misunderstandings among leaders &

membersYour Answer Possibility of cropping up misunderstandings among leaders &

members



Your Answer False



Your Answer True

Multiple Choice Single AnswerQuestion A new management profile where managers take into

cognisance the fact that organisational competitiveness is linkedto human resource competance, was suggested by whom?

Correct Answer Roetting (1995)

Your Answer Roetting (1995)


authority to overcome obstacles to achieving goals.



Multiple Choice Multiple AnswerQuestion What are the elements of a quality control system?

Correct Answer A means of measurement of accomplishment , A means ofstandard. , A comparision of actual results with the standard.

Your Answer A means of measurement of accomplishment , A means ofstandard. , A comparision of actual results with the standard.

Multiple Choice Multiple AnswerQuestion What are the general characteristics of a Technical - functional

competence?Correct Answer Primary interest in functional work , They would like to remain

expert rather than become general managers , They considermanagerial and administrative responsibilities as avoidableirritants

Your Answer Primary interest in functional work , Such individuals start a newbusiness, less for making money than for creating product thatcould be identified as theirs , They would like to remain expertrather than become general managers




True/FalseQuestion The Asian Institute of Management have introduced a unique

course called "Managerial Walkabout". The idea of the coursecame from Prof. M. Gibbons of Simon Fraser University, BritishColumbia.

Correct Answer True

Your Answer True

Select The BlankQuestion ________ are the visible amounts given for fertilizers export

promotion, etc.Correct Answer Explicit subsidies

Your Answer Explicit subsidies

Multiple Choice Multiple AnswerQuestion The scheme of participation of consumer representative is

impracticable, difficult & not feasible in the presentcircumstancess owing to

Correct Answer illetracy levels , possible opposition from empoyees & thenunions , Negligence on part of the consumer

Your Answer illetracy levels , possible opposition from empoyees & thenunions , Negligence on part of the consumer

Select The BlankQuestion ________ are those who provide competitive advantage to

corporations.Correct Answer People











Ability to analysecompletion of the factualdata



Your Answer True

Multiple Choice Multiple AnswerQuestion Why would management participation in trade union be open to

opposition by a few?Correct Answer trade union leader may feel thire influence decelerated among

trade union members , member may view thire movementweakend with the influence of management , due tomisunderstandings cropping up among leader & members

Your Answer member may feel thire privacy being voileted , member mayview thire movement weakend with the influence of management, due to misunderstandings cropping up among leader &members

True/FalseQuestion HRD audit can also be used against the HRD department

Correct Answer True

Your Answer True


Correct Answer True

Your Answer True


& crucial wing of an organisation?Correct Answer If mismanaged they affect industrial peace



people, training and providing mechanism.Correct Answer True

Your Answer True

Select The BlankQuestion Under ________ method jobs are arranged from highest to

lowest, in order of their value to the organisation.Correct Answer ranking

Your Answer ranking




Multiple Choice Single AnswerQuestion Which kind of appraisal done seperately will provide feedback on

the potential of these managers.Correct Answer Potential appraisal

Your Answer Potential appraisal



Your Answer False

Multiple Choice Multiple AnswerQuestion Name the two important responsibilities of top management of all

organisations.Correct Answer Organisational survival , Organisational growth

Your Answer Organisational planning , Organisational forecasts

Multiple Choice Single AnswerQuestion Name one of the components systems of HRD :

Correct Answer Career system

Your Answer Career system

True/FalseQuestion Majority of the disputes in industries are related to the problem of

wages, salaries & benefitsCorrect Answer True

Your Answer True


developmental needs of each employee.Correct Answer True

Your Answer False




Select The BlankQuestion The problem and challenges of continous improvement can be

effectively tackled by taking advantage of ________.Correct Answer Synergy of teams

Your Answer Synergy of teams


appraisers by whom they would like to be assessed.Correct Answer True

Your Answer False





________ permission is deemed to have been grantedCorrect Answer 60

Your Answer 90

Multiple Choice Single AnswerQuestion What is it that is treated as a soul of the HR functions?

Correct Answer HRD

Your Answer HRD




Your Answer Skill , Efforts , Accountability


Question If supply of labour is higher than demand, which factor would berelatively low?

Correct Answer Wage

Your Answer Wage

Multiple Choice Multiple AnswerQuestion Experience has shown HRD audit has tremendous impact on

business in areas like:Correct Answer strategic Planning , role clarity , Streamlining practices


Multiple Choice Single AnswerQuestion Every employee also has a succession plan to him, which is also

known as -Correct Answer Shadow planning


True/FalseQuestion Federation & unions at few levels are managed on the lines of

management of a political bodyCorrect Answer False

Your Answer False








An efficient plant layout &a good menchmark

Ford Motors Ford Motors

Simple act of comparision& learning fororganisationalimprovement

Benchmarking Benchmarking

The Malcolm BridgeNational Quality Award

Xerox (1989) Ishikawa (1992)

Japanese firms had lingbeen benchmarking othercompanies, many of themAmerican

Ohirata (1994) BPR



















Correct Answer Less

Your Answer More



















Your Answer True



Your Answer True























Your Answer True



Your Answer True













True/FalseQuestion Proper implementation and support of all management levels are

not very crucial for the success of HRD auditCorrect Answer False

Your Answer False


















Your Answer True







structure.



Ability to consider theextent and depth ofdemonstrated technical

Ability to consider theextent and depth ofdemonstrated technical

and professionalcompetence.

and professionalcompetence.








Correct Answer True

Your Answer True







Your Answer False






Your Answer True

Match The Following

Question Correct Answer Your Answer






He used 2 scales- one tomeasure employee skillsand the second to measureemployee motivation.


He studied the survival rateof 136 non-financialcompanies.






Your Answer True







Your Answer 1920's



Your Answer False











workplace?Correct Answer Canteens , Living colony , Training rooms




Your Answer 90

1

HRM_2 - SenthilTrue/FalseQuestion The data obtained through job analysis are recorded on what is known

as job analysis sheet.Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion Which kind of literature identifies a number of systems & subsystems?

Correct Answer HRD

Your Answer HRD








Multiple Choice Multiple AnswerQuestion It is said that versality will be the key factor in determining employee

value with following factors :Correct Answer Technology , Leadership , Motivation


True/FalseQuestion The job falling under the same grade get different wage scale.


Your Answer True

Select The BlankQuestion Under Voluntary retirement scheme income tax benefits for employees

who have accepted the scheme are however , valid only for payouts ofupto ________



Multiple Choice Multiple AnswerQuestion Some questions that every corporation needs to address are as

follows:-Correct Answer How well are HR practices linked to business goals , Are good HR

practices & HRD systems & processed being designed , Are thesystems internally sound consistent & relevant

Your Answer How well are HR practices linked to business goals , Are good HRpractices & HRD systems & processed being designed , Are thesystems internally sound consistent & relevant



2

Your Answer True

Multiple Choice Single AnswerQuestion What is the programme of allowing flexibility in handling the type of

work in various departments of the organisation in a systematic way bethe employee during his tenure of employment in an organisation?



True/FalseQuestion Through consumers participation in management, consumer will lose

their rights through served techniqueCorrect Answer False

Your Answer False

Multiple Choice Multiple AnswerQuestion Performance counselling refers to the help provided by a manager to

his subordinates, it attempts to help the employee in.-Correct Answer Supportive atmosphere , Empethetic atmosphere , Setting goals


True/FalseQuestion Monitoring and Follow-up follows the distribution of questionnaires to

all assessors.Correct Answer True

Your Answer True

Select The BlankQuestion In a re-engineering programme, when a process changes so does the

________ of the concerned employee.Correct Answer job profile


Multiple Choice Single AnswerQuestion Under the pre-Interview preparation it is useful to note the key points

Correct Answer Paper

Your Answer Paper




Select The BlankQuestion The whole process of conducting a 360 - Degree Feedback process in

any Organisation could last about ________.Correct Answer One & half to about 3 months


Select The BlankQuestion ________ is the example of the balanced score card applications in

some companies.Correct Answer AT & T

Your Answer AT & T

3



Your Answer Vision

Multiple Choice Multiple AnswerQuestion Within the establishment stage of the career development cycle, what

are very important occasions for a young employee?Correct Answer The first promotion , Successfully completed asignment , The first

performance appraisalYour Answer The first promotion , Successfully completed asignment , The first

performance appraisalSelect The BlankQuestion ________ is known not to hold overly one-sided views.




open up and frankly share his perceptions, feeling etc.Correct Answer Rapport building



Group goals Vs. Organisationalgoals

Course organisational Politics Course organisational Politics

Better decisions about peoplebased on improved informationsystem


Standard cost method value of human resources foraccounting purposes

value of human resources foraccounting purposes

It is "endomic to everyorganisation regadless of size,funtion or character of wonership

Organisational politidering HRA model

Multiple Choice Single AnswerQuestion The Main contribution of HRD audit is to focus on






Multiple Choice Single AnswerQuestion Traditionally, human resources has been perceived as,

Correct Answer Bureacratic



4

Question How can the limitations/ misgivings of management participation inemployees organisations be overcome ?

Correct Answer by gaining the confidence of union leaders from the initail stages ,managements should educate the members about the concept & valuein strenghening union functioning , minimising misunderstandings

Your Answer by gaining the confidence of union leaders from the initail stages ,managements should educate the members about the concept & valuein strenghening union functioning , minimising misunderstandings

Select The BlankQuestion Federation & union at all levels are managed on the lines of

management of ________Correct Answer A political body


Multiple Choice Single AnswerQuestion HR managers to gurantee their viability need to think themselves as -

Correct Answer Strategic partners



competence?Correct Answer Primary interest in functional work , They would like to remain expert

rather than become general managers , They consider managerial andadministrative responsibilities as avoidable irritants

Your Answer Primary interest in functional work , They would like to remain expertrather than become general managers , They consider managerial andadministrative responsibilities as avoidable irritants

Multiple Choice Single AnswerQuestion Which practices are service related and human resources related?

Correct Answer Organisational


True/FalseQuestion Organizations gear most of their management succession activities to

the immediate past.Correct Answer False

Your Answer False





clearly distinguish between immediate training needs to improvepresent performance & ________.





5

Your Answer False

True/FalseQuestion Increased acceptance of feedback appraisal system is that as large no.

of managers work with wide range of other people, it becomes difficultfor a single manager to accurately assess their contribution.

Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion In the stage of career development cycle which out of the following

approach should be adopted to bridge the gap? Alternatives for thetraining should include a -



Multiple Choice Multiple AnswerQuestion In an interview Method of Training Need identification, what do the

Questions asked need to outline?Correct Answer Inputs expected from the Training Department , To prove weakness &

strengths of individuals , Opportunities available to overcome suchweaknesses.

Your Answer Inputs expected from the Training Department , To prove weakness &strengths of individuals , Opportunities available to overcome suchweaknesses.

Multiple Choice Single AnswerQuestion Accounting is a management science group, what are the managers

perceived as,Correct Answer Decision-maker



Continued self development A leadership quality A leadership quality

"Working on your liabilities" Life long mission Life long mission

Assignment to some importanttask force or committee

Offsetting Plateauing effect Officiating Assignment

Need-opportunity Alignment Crucial role played by HRD Success formula

Multiple Choice Multiple AnswerQuestion Name the internal operational measures dealing with how well HR

practices are designed and delivered:Correct Answer Cycle time, quality & cost of HR practices , The ratio of HR enpenses ,

The ratio of HR professionals to employee population.Your Answer Cycle time, quality & cost of HR practices , The ratio of HR enpenses ,

The ratio of HR professionals to employee population.Multiple Choice Multiple AnswerQuestion Under HRD, name the factors that act as motivating forces


Your Answer Job enrichment , Informal organisation , Participative management

True/FalseQuestion The reviewer has the prime role of recording major appraisal details.


6

Your Answer False



Your Answer True

Multiple Choice Multiple AnswerQuestion Member ship of the nation wide consumer councils (as formed by the

Government) would comprise representative ofCorrect Answer various ministeries , manufactures of commerce , cost account &

ConsumerYour Answer employess organisations , manufactures of commerce , cost account &

Consumer


meetings particularly at the time of industrial dispute help both theparties -



Multiple Choice Single AnswerQuestion What is it that Moon-lighting by employees, if extensively part taken,

affect Human Resource Manager in the future adversely?Correct Answer Disharmony in individual & organisational goal balance.

Your Answer Disharmony in individual & organisational goal balance.







Your Answer True











manager



Correct Answer True

Your Answer True


















to corporations.




successful implementation?Correct Answer Feedback management , Action planning , Reinforcement

of new behaviourYour Answer Feedback management , Action planning , Feedback

analysis



Correct Answer True

Your Answer True



Your Answer HR







True/FalseQuestion It is not necessary that the subordinate should feel free to

participate without fear in the process of review &feedback.


Your Answer False

















Correct Answer 60

Your Answer 90







Your Answer True




Your Answer False

Multiple Choice Multiple AnswerQuestion Some organisations have successfully experimented with

foreign assignment in the career path model. What arethe benefits of this form of assignment?





Your Answer Audit



Your Answer 1975







Your Answer 0.5




Resource Practices



Your Answer True

Multiple Choice Single AnswerQuestion Under the pre-Interview preparation it is useful to note the

key pointsCorrect Answer Paper

Your Answer Paper




Your Answer vision






















unionsim unionsim

True/False


Correct Answer True

Your Answer True


refructing or what were its put falls?Correct Answer unmet social objectives , status of small-scale industries ,

advantage MNC's had over their Indian compethtionsYour Answer unmet social objectives , reliance on agriculture , status




Your Answer False



Your Answer True








Chairman









Working Committee flows to -Correct Answer President / Secretary of Branch Union

Your Answer President / Secretary of Branch Union

Multiple Choice Single AnswerQuestion What can give significant inputs about existing state of

accountability of employees.Correct Answer HRD audit


Multiple Choice Multiple AnswerQuestion What are the objectives of inspection?

Correct Answer Removing defects , Consumer satisfaction , Quality product

Your Answer Removing defects , Consumer satisfaction , Quality product

Multiple Choice Multiple AnswerQuestion Name the process of 360 degree appraisal which can be

broken into three stages or levels -Correct Answer Planning , Implementation , Result




Your Answer False

Select The BlankQuestion The role of the organisation in career planning is to introduce

& strengthen systems to ensure ________ of employees

Correct Answer Career Progression

Your Answer Career Progression


Correct Answer Better organisational health , Better developed roles , Betterutilisation of human resources

Your Answer Better organisational health , Better developed roles , Betterutilisation of human resources

Select The BlankQuestion The factors coming under Discipline & Attendance are Time

keeping and ________.Correct Answer Obedience


Multiple Choice Multiple AnswerQuestion Name the three important components in aligning business

strategy with HR practice:Correct Answer Business Strategy , Human Resource Practices ,

Organisational CapabilitiesYour Answer Business Strategy , Human Resource Practices ,

Organisational Capabilities

True/FalseQuestion A major beneficiary of liberalization and consequently

competition not been the consumer ….. But the inustryCorrect Answer False

Your Answer False







Match The Following


Major sources ofrecruitment in privatesector.

Employeerecommendations andadvertisement.

Employeerecommendations andadvertisement.

SANDOZ INDIA LTD. Internal Advertising isrestored for allvacancies.

Internal Advertising isrestored for all vacancies.

NATIONAL MACHINERYmanufacturers ltd.

Vacancy is filled in bypromoting the employeesseniority, merits.


Major sources ofrecruitment in publicsector.

Scheduled tribes andscheduled castes &employeerecommendations.


Multiple Choice Single AnswerQuestion When was the act of absorbing & incorporating the best

contemporary practices relevant to the companies needs &by whom?

Correct Answer Xerox (mid 70's)

Your Answer Xerox (mid 70's)

True/FalseQuestion At Intel the Work Force Solution Company (WFS) was framed

& given monopoly over business process.Correct Answer False

Your Answer False


participation in employees organisations be overcome ?Correct Answer by gaining the confidence of union leaders from the initail

stages , managements should educate the members aboutthe concept & value in strenghening union functioning ,minimising misunderstandings

Your Answer by gaining the confidence of union leaders from the initailstages , managements should educate the members aboutthe concept & value in strenghening union functioning ,minimising misunderstandings


determinationCorrect Answer True

Your Answer True

Select The BlankQuestion The ________ management of the organisation is committed

to develop the competencies of employees on a continousbasis

Correct Answer Top

Your Answer Top













True/FalseQuestion The functioning of federations and unions has its impact on

human resources management of varios industries &organisation

Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion Why would management participation in trade union be open

to opposition by a few?Correct Answer trade union leader may feel thire influence decelerated

among trade union members , member may view thiremovement weakend with the influence of management , dueto misunderstandings cropping up among leader & members

Your Answer trade union leader may feel thire influence deceleratedamong trade union members , member may view thiremovement weakend with the influence of management , dueto misunderstandings cropping up among leader & members

True/FalseQuestion Implementation level deals with the actual conduct of the

appraisal process.Correct Answer True

Your Answer True




Multiple Choice Multiple AnswerQuestion What kind of Grading must be brought to the notice of the

vice-president of the Company.Correct Answer Poor , Excellent


Multiple Choice Multiple AnswerQuestion Western and Third World Studies of organisational

excellence indicate major keys to organisational excellence ,those are -

Correct Answer Mission , Goals , Policies

Your Answer Mission , Goals , Policies

Select The BlankQuestion ________ means every employee is an active participant in

goal attainment.Correct Answer Employee involerment

Your Answer Employee involerment

Select The BlankQuestion ________ is a difficult exercise, therefore it should be done

with care.Correct Answer Potential appraisal


Select The BlankQuestion Under training and development plan, the form is to be

prepared in ________ form.Correct Answer Duplicate

Your Answer Duplicate



Your Answer Ranking




Your Answer HRD



Your Answer Secondary

Multiple Choice Single AnswerQuestion When employees takes up other occupation & spend more or

less 70% of their time & resources for their business orindustrial unit. Second job activity to this extent may be calledas :

Correct Answer Three quarter Moon Lighting

Your Answer Three quarter Moon Lighting



Your Answer False

Multiple Choice Single AnswerQuestion TISCO is one Indian Organisation which, historically, has

taken the lead in following a proactive approach toprogressive personnel policies. In which year did TISCOinduce an eight hour workday?

Correct Answer 1912

Your Answer 1912

True/FalseQuestion Organizations gear most of their management succession

activities to the immediate past.Correct Answer False

Your Answer True




True/FalseQuestion Performance appraisals can not be fair unless the appraiser

is clear in his mind about the job requirements.Correct Answer True

Your Answer True



Your Answer Planning





Multiple Choice Multiple AnswerQuestion List the basic managerial skills:

Correct Answer To supervise , To stimulate , To motivate

Your Answer To supervise , To motivate , To control

Select The BlankQuestion ________ is the pay which the employee gets based on his

performance in the company as per his set role andresponsibilities.

Correct Answer Merit Pay


Select The Blank

Question One of the feature HRD goals are, ________ is a perishablecommodity


Your Answer Labour

Multiple Choice Single AnswerQuestion If supply of labour is higher than demand, which factor would

be relatively low?Correct Answer Wage

Your Answer Wage


Correct Answer Successful HR department will focus on organisationalperformance. , HR's value will be to have the right peopleready at right time. , The focus of the HR function will behuman capital development & organisational productivity.

Your Answer Successful HR department will focus on organisationalperformance. , HR's value will be to have the right peopleready at right time. , The focus of the HR function will behuman capital development & organisational productivity.

Select The BlankQuestion Business re-engineering often shift the power base, changing

the 'command - and - control' approach to ________.Correct Answer 'Mobilised -and - enable'

Your Answer 'Mobilised -and - enable'

True/FalseQuestion The diamensions of the Human Resources portfolio matrix do

not have the same form as for product & market portfolio.Correct Answer False

Your Answer False

Hi folks,

List of Questions that i had.......as much as i can remember..........

Please make it a point to go thru all assgns.......50% paper is from them......the rest 50% is logical andrequires text book reading like who did what when and stated what.....historical facts kind of.....

HRM Exam dump-Petrina

Questions that I had in my HR paper on 24th July 6:30 pm


1) What leads to uniformity in Performance Appraisal?Ans:

2) A programme that allows flexible entering & learning (the organisation) times for the employees isknown as -

Ans: Flexitime

3) Question on Full Moon Lighting

4) Almost all organisations train employees either in their own training colleges or in the training collegesof other organisations. Employees may spend many years at various educational institutes before joiningtheir organisation as employees, which may extend upto -

Ans: 15 years

5) What is the full form of SWOT analysis?Ans: Strengths Weaknesses Opportunity Threats.

9) What is the programme of allowing flexibility in handling the type of work in various departments of theorganisation in a systematic way be the employee during his tenure of employment in an organisation?

Ans: Flexi work

10) Name one of the steps to design a performance appraisal plan.Ans: Establish performance standards

11) Why are training sessions criticized?Ans:

12) Which kind of relationship does system of a job-evaluation maintain while rating for different jobs?Ans: Equitable

14) What should be suggestive and not prescriptive?Options:

(i) Questions(ii) Open ended questions(iii) Feedback(iv) …..15) Name the recruitment process, which is said to be a costly affair?Ans: ExternalMultiple Choice Multiple Answer16) What are the uses of the ' Balanced Score Card' as a strategic management system?Ans: i) It is used to clarify & translate vision & strategy,

ii) It is used as a management tool.iii) It is used to enhance strategic feedback and learning curves

17) According to Ulrich (1994), today's human resource professionals need to move towards effectivelyfulfilling the multiple roles of -Ans: i) Employee champions who are able to relate to & meet the needs of employees,ii) Strategic partners,iii) Change agents18) What are the factors that warrant the attention for successful implementation?Ans: i) Feedback management,

ii) Action planning,iii) Reinforcement of new behavior19) Role of Reviewer

20) Elements of good HRD21) What are the common job responsibilities of an executive?Ans: (i)Co-ordinate Training Programme,(ii) Keep cost within budget,(iii) Publish House Journal22) HR professionals established organizational culture and climate in which people attain which kind offactor?Options: (i) Commitment(ii) Cost(iii) Concern(iv) …..23) What are the various HRD outcome variables?True/False26) Giving a business group exposure when the boss goes on long leave, or long training etc is a goodmechanism of career planning.Ans: False27) It is very easy to write grade description, as the number of jobs increases.Ans: False28) Under point method, common factors to all the jobs are identified.Ans: TrueFill in the blanks31) A person who does not underestimate or overestimate……..Ans: sense of reality33)________ (I dunt remember exactly……) in 360 degree feedbackAns: Culture34) While evaluating ________jobs, nature of work is difficult to be expressed in quantifiable numbers.Ans: managerial37) Walker (1990)………(I don’t remember this complete questions nor the answer…….)Match the following

1)1) Standard cost method - value of human resources for accounting purposes.2) Groups goals vs organizational goals - course organizational politics3) “endemic” - organizational polidetering4) better decision abt people - HRA Benefits2)1) Kaplan and Norton2) Ulrick and Lake3) Ye… and Berman4) Arthur AndersonOptions:(i) Balanced score card approach(ii) Human man power appraisal approach(iii) Human capital appraisal approach(iv) Strategic HR framework(v) Balanced Hr framework(vi) Integrative framework recently offered

ALL THE BEST !!!!!!! to one and all........ :)

Thanks.

With Regards.Petrina Rodriguez._____________________________________________________Sr. Executive BIMS - (Business Information Management Systems)Wipro Corporate - Wipro BPO Solutions Ltd- Powai,"Spectra", High Street, Hiranandani Gardens, Powai,Mumbai-400 076, INDIA.�� : 9819690930



True/FalseQuestion Organisations should pay for the value of the job but not for the value of

the person.Correct Answer False

Your Answer False

Multiple Choice Single AnswerQuestion While Trade Unions have their own approach to the problem; what is the

role played by management in fostering a close understanding betweeneach other?






True/FalseQuestion Counselling involves a one to one discussion between the participant and

administrator.Correct Answer True

Your Answer True

Select The BlankQuestion ________ is indicated by work effort and it should be continuous.

Correct Answer Commitment


True/FalseQuestion Establishment of trade unions by workers in small industries is not common


Your Answer False

Select The BlankQuestion The job evaluation programme once installed must be continued on a

________ basis.Correct Answer permanent





Your Answer to satisfy workers psychological needs , to battle the mounthing problemsof worker , to establish industrial peace

Multiple Choice Single AnswerQuestion Whose study provides that one create appropriate HRD climate only

through good practices.Correct Answer Abraham

Your Answer Abraham

Select The BlankQuestion The ________ provides funds to meet the compensation & training

expenditure of retrenched workers.Correct Answer National Renewal Grant Fund




Your Answer False




True/FalseQuestion Representatives of the consumers association besides the representatives

of employees & employers have to participate in the meeting of collectivebargaing

Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion What is the act of taking up part time job or business or industrial unit

simultaneously with that of the original job?Correct Answer Moon-lighting




Question Which system emphasis a lot on the need to motivate people



Multiple Choice Single AnswerQuestion According to Lahiry what is the simple act of comparison & learning for

organisational improvement?Correct Answer Benchmarking




Your Answer True

Multiple Choice Multiple AnswerQuestion Some problems are inherent in the performance Appraisal System, they are

-Correct Answer Discrimination , First impression , Central tendency


True/FalseQuestion When individual job description and grade description do not match well,

the evaluators classify the job using their subjective judgement.Correct Answer True

Your Answer True

Select The BlankQuestion ________ assignment can also be recommended for career development.

Correct Answer Rotational


Multiple Choice Multiple AnswerQuestion According to shroff (1995) the government needs to foucs on three areas

which are likely to inpute the effective implementation of the economicpolicy, they are

Correct Answer Inadequate institutional reform , the speed and sequence of reformmeasures , Inadequacies in the communication & political management ofthere measures

Your Answer Inadequate institutional reform , the speed and sequence of reformmeasures , Inadequacies in the communication & political management ofthere measures





True/FalseQuestion An employee who is categorised as Dead wood is one who has absolutely

no potential for growth & should be included in a rationalizationprogramme.


Your Answer True











developed each year & exports are up by more than ________Correct Answer 0.5

Your Answer 0.5

Multiple Choice Multiple AnswerQuestion How would the representative of consumer association be able to make a

difference in the consumerism movementCorrect Answer by participating in collective barganing , to demands good supply of quality

goods at fair practices , to demands good supply of quality goods at fairsprices

Your Answer by participating in collective barganing , to holds rallies bandhs & morchasagainst in fairs consumer practicess , to demands good supply of qualitygoods at fairs prices


Multiple Choice Multiple AnswerQuestion Under the point method, key jobs are selected, each sub factor is then

defined in the order of importance preferable along a scale, factorsgenerally considered are:





Your Answer False

Multiple Choice Multiple AnswerQuestion Name the process of 360 degree appraisal which can be broken into three

stages or levels -Correct Answer Planning , Implementation , Result




Your Answer Point

Multiple Choice Single AnswerQuestion Name the system which is simple, less expensive & less time consuming.

Correct Answer Ranking

Your Answer Grading

Multiple Choice Single AnswerQuestion Federations may invite the management's representatives to participate in

working committee meetings. Who would the unions at Plant level / Shoplevel essentially invite?




Correct Answer HRD

Your Answer HR





Multiple Choice Multiple AnswerQuestion The budget of Feb 1997 presented by Finance minister Mr. P. Chidambaram

showed a spirit of optimism & growth. What were its componentsCorrect Answer significantly reduced taxes , nationalized excise rates , encouragement for

investment in infrastructureYour Answer significantly reduced taxes , nationalized excise rates , encouragement for

investment in infrastructure


Correct Answer To assess an individual in terms of the highest level of work. , To assist theorganisation in discharging its responsibility of selecting managers.

Your Answer To assess an individual in terms of the highest level of work. , To assist theorganisation in discharging its responsibility of selecting managers.




Multiple Choice Multiple AnswerQuestion Highly successful functional benchmarking models developed by the

Japenese have been adopted the world over. Name some of Matsushita'sSystems of benchmarking?

Correct Answer Just in Time (JIT) , Point of Sale (POS) system , System of divisions (Profitcentres) within a centralized banking system

Your Answer Just in Time (JIT) , Point of Sale (POS) system , System of divisions (Profitcentres) within a centralized banking system

Multiple Choice Single AnswerQuestion Why is it found that federations & Unions constitute an important & crucial

wing of an organisation?Correct Answer If mismanaged they affect industrial peace







Limitation of manpower planning. Inaccuracy. Inaccuracy.


Long range estimates of vacancies.


Selecting adequate source ofrecruitment.


Name the three types of forecast Economic, employee market, co'ssales expansion forecasts.

Long, short and medium forecasts.

Select The BlankQuestion Employer has to pay ________ of the basic wages to the employees during

the lay off periodCorrect Answer 0.5

Your Answer 0.5

Select The BlankQuestion Section ________ of the Industrial Disputes Act 1947 , states that an

employer should only retrench employees who have been most recentlyhired.

Correct Answer 25-G

Your Answer 25-G


Correct Answer Realistic employee development , Measurable employee development , Wellcosted employee development

Your Answer Realistic employee development , Measurable employee development , Wellcosted employee development

2nd Copy





Multiple Choice Multiple AnswerQuestion Under the appraisal panel which are the qualities that can achieve good

results despite the difficulties inherent in the potential appraisal:




Select The BlankQuestion ________ manpower plan need the involvement of top management as well

as HR exports.Correct Answer Strategic



Correct Answer Less

Your Answer More

Select The BlankQuestion The process of analysing jobs from which job descriptions are developed are

called ________.Correct Answer Job Analysis


Select The BlankQuestion Analysis of ________ data can give a lot of insights into the HRD assets and

liabilities of the companyCorrect Answer Secondary






whether to promote largely from whithin the organisation or to hire peoplefrom outside at all levels.







True/FalseQuestion Successful HR departments will focus on motivational performance .


Your Answer True


shareholdersCorrect Answer True

Your Answer True




Multiple Choice Multiple AnswerQuestion Performance counselling should not give a chance in discussion like -

Correct Answer Increments , Salaries , Rewards


Multiple Choice Single AnswerQuestion Five main phases make up the process of the feedback exercise, name the

PHASE 4-Correct Answer Data feeding Reports & Analysis



emploee joins an organisation and finds a big gap between what the idealorganisation should be and what it is?



Multiple Choice Multiple AnswerQuestion Under the workshop methodology, a series of diagnostic exercises through

question are taken, theses are:


Correct Answer How would you critically evaluate the job rotation in your company? , Whatare the three good things in your performance appraisal systems? , Whatare the strengths & weaknesses of your training policies & practice?

Your Answer How would you critically evaluate the job rotation in your company? , Whatare the three good things in your performance appraisal systems? , Whatare the strengths & weaknesses of your training policies & practice?




True/FalseQuestion As per the Human Developent balance sheet, 1997, 45 million children were

out of promary school in 1995Correct Answer True

Your Answer True



Your Answer True

Multiple Choice Single AnswerQuestion In the stage of career development cycle which out of the following approach

should be adopted to bridge the gap? Alternatives for the training shouldinclude a -



Multiple Choice Single AnswerQuestion At a certain stage the upword mobility stops for many employees. This is

inescapable in view of pyramid organisation structure. This phenomenon iscalled :



Multiple Choice Single AnswerQuestion What form of resource allocation unit was originally created to impart

training retain workes through skill upgradation & prevention of redundancydue to the technology gap?




True/FalseQuestion Proper implementation and support of all management levels are not very

crucial for the success of HRD auditCorrect Answer False

Your Answer False

Select The BlankQuestion In ________ company, there is no sophisticated or detailed manpower

planning done covering the current and future needs of the entireorganisation.




working committee meetings. Who would the unions at the department /divisional level invite to attend such meetings?






Multiple Choice Multiple AnswerQuestion Performance counselling refers to the help provided by a manager to his

subordinates, it attempts to help the employee in.-Correct Answer Supportive atmosphere , Empethetic atmosphere , Setting goals


True/FalseQuestion The data obtained through job analysis are recorded on what is known as

job analysis sheet.Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion Name the technique used by the point system and factor comparison system

to list the job.Correct Answer Quantitative



Multiple Choice Multiple AnswerQuestion Under the 'Point rating system' name the important steps mentioned:

Correct Answer Construction of the yardsticks , Wage survey , Designing wage structure.

Your Answer Construction of the yardsticks , Wage survey , Designing wage structure.



Ability to consider the extentand depth of demonstratedtechnical and professionalcompetence.


Decision - making defined inthe appraisal form



Communicating defined in theappraisal form

Ability to consider clarity andprecision of verbal and writtenexpression of ideas andfeelings.

Ability to marshal and analyserelevant data anticipateeventualities.


Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion Every HRD system developed by an organisation should be based on the

following elements of HRM. Those are:Correct Answer Suitable compensation plan , Selection of the right people , Good

performance appraisal systemYour Answer Selection of the right people , Good performance appraisal system , Training

to managers

True/FalseQuestion It is very easy to write grade description, as the number of jobs increases.


Your Answer False

Multiple Choice Single AnswerQuestion What is the general principle (as per P.A.S policy of premier) of Assessment

Routes?Correct Answer 2nd Assessor-superior of first assessor, 2nd Assessor- superior of the 1st

assessorYour Answer 1st Assessor-immediate superior, 2nd Assessor HR manager

True/False


Question HRD audit is a comprehensive evaluation of the current HRD strategies,structures etc.

Correct Answer True

Your Answer True


Arthur He studied the impact of twodifferent managementapproaches on theproductivity of steel mills.

He studied the impact of twodifferent managementapproaches on the productivityof steel mills.

Macduffie He studied 70 automobileplants representing 24companies from 17 differentcountries.

He studied 70 automobileplants representing 24companies from 17 differentcountries.

Huselied He used 2 scales- one tomeasure employee skills andthe second to measureemployee motivation.

He used 2 scales- one tomeasure employee skills andthe second to measureemployee motivation.

Welbourne and Andrews He studied the survival rate of136 non-financial companies.

He studied the survival rate of136 non-financial companies.






Your Answer True

Multiple Choice Multiple AnswerQuestion Name the two chairman of Hindustan Lever who both followed the patteren

of nurturing and handling over to competent successors from within.Correct Answer Vasant , T. Thomas


Multiple Choice Single AnswerQuestion The concept of quality control as a distinct discipline emerged in the United

States in the early -Correct Answer 1920's

Your Answer 1920's




Your Answer False

Multiple Choice Multiple AnswerQuestion What kind of Grading must be brought to the notice of the vice-president of

the Company.Correct Answer Excellent , Poor





Multiple Choice Single AnswerQuestion The key to the whole SSL programme lies in the identification of -

Correct Answer Supervisor's weaknesses


Multiple Choice Multiple AnswerQuestion What are the areas where the auditors should physically visit the workplace?



Select The BlankQuestion For closure government permission is required at least ________ days

before the intended closureCorrect Answer 90

Your Answer 90



job analysis sheet.


Correct Answer True

Your Answer True


Correct Answer HRD

Your Answer HRD








Multiple Choice Multiple AnswerQuestion It is said that versality will be the key factor in determining employee value

with following factors :Correct Answer Technology , Leadership , Motivation




Your Answer True

Select The BlankQuestion Under Voluntary retirement scheme income tax benefits for employees who

have accepted the scheme are however , valid only for payouts of upto________



Multiple Choice Multiple AnswerQuestion Some questions that every corporation needs to address are as follows:-


Correct Answer How well are HR practices linked to business goals , Are good HR practices &HRD systems & processed being designed , Are the systems internally soundconsistent & relevant

Your Answer How well are HR practices linked to business goals , Are good HR practices &HRD systems & processed being designed , Are the systems internally soundconsistent & relevant

True/FalseQuestion If the assessee is transferred after Feb. the immediate superior will complete

the appraisal as at 31st Aug.Correct Answer False

Your Answer True

Multiple Choice Single AnswerQuestion What is the programme of allowing flexibility in handling the type of work in

various departments of the organisation in a systematic way be theemployee during his tenure of employment in an organisation?



True/FalseQuestion Through consumers participation in management, consumer will lose their

rights through served techniqueCorrect Answer False

Your Answer False




True/FalseQuestion Monitoring and Follow-up follows the distribution of questionnaires to all

assessors.Correct Answer True

Your Answer True






Question Under the pre-Interview preparation it is useful to note the key points


Your Answer Paper




Select The BlankQuestion The whole process of conducting a 360 - Degree Feedback process in any

Organisation could last about ________.Correct Answer One & half to about 3 months


Select The BlankQuestion ________ is the example of the balanced score card applications in some

companies.Correct Answer AT & T

Your Answer AT & T

Select The BlankQuestion A strong ________ can have a lasting effect and provide sustenance to an

organisation.Correct Answer Culture

Your Answer Vision

Multiple Choice Multiple AnswerQuestion Within the establishment stage of the career development cycle, what are

very important occasions for a young employee?Correct Answer The first promotion , Successfully completed asignment , The first

performance appraisalYour Answer The first promotion , Successfully completed asignment , The first

performance appraisal




Select The BlankQuestion ________ phase involves generating confidence in the employee to open up

and frankly share his perceptions, feeling etc.






Course organisational Politics Course organisational Politics

Better decisions about peoplebased on improvedinformation system


Standard cost method value of human resources foraccounting purposes

value of human resources foraccounting purposes

It is "endomic to everyorganisation regadless of size,funtion or character ofwonership

Organisational politidering HRA model

Multiple Choice Single AnswerQuestion The Main contribution of HRD audit is to focus on



Select The BlankQuestion The ________ provide resources to approved employment schemes in the

organised & marginised sectorsCorrect Answer Employment Generation Fund





Multiple Choice Multiple AnswerQuestion How can the limitations/ misgivings of management participation in

employees organisations be overcome ?Correct Answer by gaining the confidence of union leaders from the initail stages ,

managements should educate the members about the concept & value instrenghening union functioning , minimising misunderstandings

Your Answer by gaining the confidence of union leaders from the initail stages ,managements should educate the members about the concept & value instrenghening union functioning , minimising misunderstandings

Select The Blank


Question Federation & union at all levels are managed on the lines of management of________

Correct Answer A political body





Multiple Choice Multiple AnswerQuestion What are the general characteristics of a Technical - functional competence?

Correct Answer Primary interest in functional work , They would like to remain expert ratherthan become general managers , They consider managerial andadministrative responsibilities as avoidable irritants

Your Answer Primary interest in functional work , They would like to remain expert ratherthan become general managers , They consider managerial andadministrative responsibilities as avoidable irritants




True/FalseQuestion Organizations gear most of their management succession activities to the

immediate past.Correct Answer False

Your Answer False











Your Answer False

True/FalseQuestion Increased acceptance of feedback appraisal system is that as large no. of

managers work with wide range of other people, it becomes difficult for asingle manager to accurately assess their contribution.

Correct Answer True

Your Answer True








Your Answer Inputs expected from the Training Department , To prove weakness &strengths of individuals , Opportunities available to overcome suchweaknesses.











Multiple Choice Multiple AnswerQuestion Name the internal operational measures dealing with how well HR practices

are designed and delivered:Correct Answer Cycle time, quality & cost of HR practices , The ratio of HR enpenses , The

ratio of HR professionals to employee population.Your Answer Cycle time, quality & cost of HR practices , The ratio of HR enpenses , The

ratio of HR professionals to employee population.






Your Answer False



Your Answer True


Government) would comprise representative ofCorrect Answer various ministeries , manufactures of commerce , cost account & Consumer

Your Answer employess organisations , manufactures of commerce , cost account &Consumer

Multiple Choice Single AnswerQuestion Participation of management' representatives in the trade unions meetings

particularly at the time of industrial dispute help both the parties -Correct Answer To exchange their contradictory views


Multiple Choice Single AnswerQuestion What is it that Moon-lighting by employees, if extensively part taken, affect

Human Resource Manager in the future adversely?Correct Answer Disharmony in individual & organisational goal balance.




True/FalseQuestion The data obtained through job analysis are recorded on what is known as job analysissheet.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion Which kind of literature identifies a number of systems & subsystems?Correct Answer HRDYour Answer HRD

Select The BlankQuestion A fee market economy demands a transparent set of laws and________somthething thatthe archaic Indian judical system is ill-equipped tocope withCorrect Answer quick disposal of litigationYour Answer a set of social security legislation

Multiple Choice Multiple AnswerQuestion Essentials of effective QC's :-Correct Answer Prompt approval , Regular communication , Unconditional supportYour Answer Prompt approval , Regular communication , Unconditional support

Multiple Choice Multiple AnswerQuestion It is said that versality will be the key factor in determining employee value with followingfactors :Correct Answer Technology , Leadership , MotivationYour Answer Technology , Leadership , Motivation

True/FalseQuestion The job falling under the same grade get different wage scale.Correct Answer FalseYour Answer True

Select The BlankQuestion Under Voluntary retirement scheme income tax benefits for employees who have acceptedthe scheme are however , valid only for payouts of upto ________Correct Answer Rs. 5 lakhYour Answer Rs. 5 lakh

Multiple Choice Multiple AnswerQuestion Some questions that every corporation needs to address are as follows:-Correct Answer How well are HR practices linked to business goals , Are good HR practices & HRDsystems & processed being designed , Are the systems internally sound consistent & relevantYour Answer How well are HR practices linked to business goals , Are good HR practices & HRDsystems & processed being designed , Are the systems internally sound consistent & relevant

True/FalseQuestion If the assessee is transferred after Feb. the immediate superior will complete the appraisalas at 31st Aug.Correct Answer FalseYour Answer True

Multiple Choice Single AnswerQuestion What is the programme of allowing flexibility in handling the type of work in variousdepartments of the organisation in a systematic way be the employee during his tenure of employment inan organisation?


Correct Answer Flexi workYour Answer Flexitime

True/FalseQuestion Through consumers participation in management, consumer will lose their rights throughserved techniqueCorrect Answer FalseYour Answer False


True/FalseQuestion Monitoring and Follow-up follows the distribution of questionnaires to all assessors.Correct Answer TrueYour Answer True

Select The BlankQuestion In a re-engineering programme, when a process changes so does the ________ of theconcerned employee.Correct Answer job profileYour Answer job profile

Multiple Choice Single AnswerQuestion Under the pre-Interview preparation it is useful to note the key pointsCorrect Answer PaperYour Answer Paper

Multiple Choice Single AnswerQuestion Which system emphasis a lot on the need to motivate peopleCorrect Answer Human Resourse DevelopmentYour Answer Human Resourse Development

Select The BlankQuestion The whole process of conducting a 360 - Degree Feedback process in any Organisationcould last about ________.Correct Answer One & half to about 3 monthsYour Answer One & half to about 3 months

Select The BlankQuestion ________ is the example of the balanced score card applications in some companies.Correct Answer AT & TYour Answer AT & T

Select The BlankQuestion A strong ________ can have a lasting effect and provide sustenance to an organisation.Correct Answer CultureYour Answer Vision

Multiple Choice Multiple AnswerQuestion Within the establishment stage of the career development cycle, what are very importantoccasions for a young employee?Correct Answer The first promotion , Successfully completed asignment , The first performanceappraisal


Your Answer The first promotion , Successfully completed asignment , The first performanceappraisal

Select The BlankQuestion ________ is known not to hold overly one-sided views.Correct Answer JudgementYour Answer Judgement

Select The BlankQuestion ________ phase involves generating confidence in the employee to open up and franklyshare his perceptions, feeling etc.Correct Answer Rapport buildingYour Answer Rapport building


Group goals Vs. Organisational goals Course organisational Politics Course organisationalPolitics

Better decisions about people based on improved information system HRA benefits HRA benefits

Standard cost method value of human resources for accounting purposes value of humanresources for accounting purposes

It is "endomic to every organisation regadless of size, funtion or character of wonershipOrganisational politidering HRA model


Select The BlankQuestion The ________ provide resources to approved employment schemes in the organised &marginised sectorsCorrect Answer Employment Generation FundYour Answer National Renewal Grant Fund

Multiple Choice Single AnswerQuestion Traditionally, human resources has been perceived as,Correct Answer BureacraticYour Answer Lazziz-faire

Multiple Choice Multiple AnswerQuestion How can the limitations/ misgivings of management participation in employeesorganisations be overcome ?Correct Answer by gaining the confidence of union leaders from the initail stages , managementsshould educate the members about the concept & value in strenghening union functioning , minimisingmisunderstandingsYour Answer by gaining the confidence of union leaders from the initail stages , managementsshould educate the members about the concept & value in strenghening union functioning , minimisingmisunderstandings

Select The BlankQuestion Federation & union at all levels are managed on the lines of management of ________Correct Answer A political body



Multiple Choice Single AnswerQuestion HR managers to gurantee their viability need to think themselves as -Correct Answer Strategic partnersYour Answer Strategic partners

Multiple Choice Multiple AnswerQuestion What are the general characteristics of a Technical - functional competence?Correct Answer Primary interest in functional work , They would like to remain expert rather thanbecome general managers , They consider managerial and administrative responsibilities as avoidableirritantsYour Answer Primary interest in functional work , They would like to remain expert rather thanbecome general managers , They consider managerial and administrative responsibilities as avoidableirritants

Multiple Choice Single AnswerQuestion Which practices are service related and human resources related?Correct Answer OrganisationalYour Answer Organisational

True/FalseQuestion Organizations gear most of their management succession activities to the immediate past.Correct Answer FalseYour Answer False

Multiple Choice Multiple AnswerQuestion Name the three performance counselling phase.-Correct Answer Rapport building , Exploration , Action PlanningYour Answer Rapport building , Exploration , Action Planning


True/FalseQuestion HRD should be series of adhoc decisions and practices.Correct Answer FalseYour Answer False

True/FalseQuestion Increased acceptance of feedback appraisal system is that as large no. of managers workwith wide range of other people, it becomes difficult for a single manager to accurately assess theircontribution.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion In the stage of career development cycle which out of the following approach should beadopted to bridge the gap? Alternatives for the training should include a -Correct Answer "Swim or Sink approach"Your Answer Job rotation

Multiple Choice Multiple AnswerQuestion In an interview Method of Training Need identification, what do the Questions asked need tooutline?


Correct Answer Inputs expected from the Training Department , To prove weakness & strengths ofindividuals , Opportunities available to overcome such weaknesses.Your Answer Inputs expected from the Training Department , To prove weakness & strengths ofindividuals , Opportunities available to overcome such weaknesses.

Multiple Choice Single AnswerQuestion Accounting is a management science group, what are the managers perceived as,Correct Answer Decision-makerYour Answer Decision-maker




Assignment to some important task force or committee Offsetting Plateauing effect OfficiatingAssignment

Need-opportunity AlignmentCrucial role played by HRD Success formula

Multiple Choice Multiple AnswerQuestion Name the internal operational measures dealing with how well HR practices are designedand delivered:Correct Answer Cycle time, quality & cost of HR practices , The ratio of HR enpenses , The ratio ofHR professionals to employee population.Your Answer Cycle time, quality & cost of HR practices , The ratio of HR enpenses , The ratio ofHR professionals to employee population.

Multiple Choice Multiple AnswerQuestion Under HRD, name the factors that act as motivating forcesCorrect Answer Job enrichment , Informal organisation , Participative managementYour Answer Job enrichment , Informal organisation , Participative management

True/FalseQuestion The reviewer has the prime role of recording major appraisal details.Correct Answer FalseYour Answer False

True/FalseQuestion Trade union is a group of two people who come to strengthen their bargaining position.Correct Answer FalseYour Answer True

Multiple Choice Multiple AnswerQuestion Member ship of the nation wide consumer councils (as formed by the Government) wouldcomprise representative ofCorrect Answer various ministeries , manufactures of commerce , cost account & ConsumerYour Answer employess organisations , manufactures of commerce , cost account & Consumer

Multiple Choice Single AnswerQuestion Participation of management' representatives in the trade unions meetings particularly atthe time of industrial dispute help both the parties -Correct Answer To exchange their contradictory viewsYour Answer To exchange their contradictory views


Multiple Choice Single AnswerQuestion What is it that Moon-lighting by employees, if extensively part taken, affect HumanResource Manager in the future adversely?Correct Answer Disharmony in individual & organisational goal balance.Your Answer Disharmony in individual & organisational goal balance.





True/FalseQuestion The first HRD department in the Indian corporate sector was started in 1975

in Larsen & Toubro (L & T).Correct Answer True

Your Answer True

Select The BlankQuestion A paper prepared by Mr. P Chidambaram, titled Indian subsidies reveals that

in order to cleen its fiscal dificult ina few year, India needs to out downabout 50% of subsidies in ________ goods since it yields only 10% returns



Select The BlankQuestion The factors coming under Discipline & Attendance are Time keeping and

________.Correct Answer Obedience





True/FalseQuestion It can be enagued that globalization has reduced poverty in India and China,

home to move that half a billion of the world's poor income group


Correct Answer True

Your Answer True

Select The BlankQuestion ________ means providing the employee with necessary tools & authority to

overcome obstacles to achieving goals.Correct Answer Employee empowerment



Correct Answer To not only measure training supervisors by comparing their performancewith that of several thousand supervisors in other Cos.


Multiple Choice Single AnswerQuestion Who is the person who should always remain away from Doppelganger

effect.Correct Answer Chief Executive


Multiple Choice Single AnswerQuestion What is one of the major reasons for a perceived rise in number of moon -

lights in the coming future?Correct Answer Change in values & expectations.



Correct Answer Change of Leadership , To make HR function business-driven , For growth &diversification

Your Answer Change of Leadership , To make HR function business-driven , For growth &diversification

Select The BlankQuestion ________ are those who provide competitive advantage to corporations.




implementation?Correct Answer Feedback management , Action planning , Reinforcement of new behaviour


Your Answer Feedback management , Action planning , Feedback analysis

True/FalseQuestion The functioning of federations and unions has its impact on human resources

management of varios industries & organisationCorrect Answer True

Your Answer True

Multiple Choice Single AnswerQuestion The role of which manager must parallel the needs of his changing

organisation.Correct Answer HR

Your Answer HR







True/FalseQuestion It is not necessary that the subordinate should feel free to participate

without fear in the process of review & feedback.Correct Answer False

Your Answer False




Select The BlankQuestion Under Voluntary retirement scheme income tax benefits for employees who

have accepted the scheme are however , valid only for payouts of upto________




Multiple Choice Single AnswerQuestion The liberalization swept through the nation bringing in a new era which

compelled Indian business to value up from shumber & reassess itsassumption. The characterstics were that of






Select The BlankQuestion For closure , if there is no response ( from government ) within ________

permission is deemed to have been grantedCorrect Answer 60

Your Answer 90

Select The BlankQuestion ________ system stresses on discipline and there is simplicity in the form.



True/FalseQuestion The individual with a deep speed insight will not go quickly to the least of a

problem.Correct Answer False

Your Answer True

True/FalseQuestion An employee who is categorised as Dead wood is one who has absolutely no

potential for growth & should be included in a rationalization programme.Correct Answer False

Your Answer False

Multiple Choice Multiple AnswerQuestion Some organisations have successfully experimented with foreign assignment

in the career path model. What are the benefits of this form of assignment?Correct Answer The individual is tested in an alien environment , He is trained to see the

business in a globle context , Lack of opportunity in our country dosen'tcome in the way of career progression


Your Answer The individual is tested in an alien environment , He is trained to see thebusiness in a globle context , Lack of opportunity in our country dosen'tcome in the way of career progression

Select The BlankQuestion HRD ________ is in methodology of evaluating various elements of HRD .

Correct Answer Audit

Your Answer Audit

Multiple Choice Single AnswerQuestion The first HRD department in the Indian corporate sector was started in

which year?Correct Answer 1975

Your Answer 1975

Multiple Choice Multiple AnswerQuestion what are the common objections against the treatment of people as assets

in a HRM systemCorrect Answer There is no assurance of future benefits , people are not owened by the

organisation , it may not be recognised by tax lawsYour Answer There is no assurance of future benefits , it does not recognise the human

side human side to mgmt side to side to mgt of human resources , peopleare not owened by the organisation



Your Answer 0.5

Multiple Choice Multiple AnswerQuestion Name the three important components in aligning business strategy with HR

practice:Correct Answer Business Strategy , Human Resource Practices , Organisational Capabilities

Your Answer Business Strategy , Organisational Strategy , Human Resource Practices

True/FalseQuestion Employees feel frustrated due to low specialisation in the work

Correct Answer True

Your Answer True




Your Answer Paper

Select The BlankQuestion The link between sense of reality and ________ is important for proper

understanding of the definition of sense of realityCorrect Answer imagination

Your Answer vision





Correct Answer It is readily transferable , New practices, earlier implemented in an entireindustry can be brought in, giving an organisation an edge over its rivals. ,Proven systems can be implemented with minimal modification

Your Answer It is readily transferable , New practices, earlier implemented in an entireindustry can be brought in, giving an organisation an edge over its rivals. ,Proven systems can be implemented with minimal modification

Multiple Choice Single AnswerQuestion What is it that Union leader usually do to gain the confidence of its member?

Correct Answer Win something in grievance procedure




requisites for consumersim one of the roles of the advisorycommittee



a much neglected sphere of themarket




These are not the days ofindvidualism & unorganisation

unionsim unionsim

True/FalseQuestion Objective of performance appraisal system is to identify the developmental

needs of each employee.Correct Answer True


Your Answer True

Multiple Choice Multiple AnswerQuestion What were the unmet deliveriables of the economic refructing or what were

its put falls?Correct Answer unmet social objectives , status of small-scale industries , advantage MNC's

had over their Indian compethtionsYour Answer unmet social objectives , reliance on agriculture , status of small-scale

industries

True/FalseQuestion The process of 360 Degree appraisal is broken into two stages - planning,

implementation.Correct Answer False

Your Answer False

True/FalseQuestion Organisations should pay for the value of the job but not for the value of the

person.Correct Answer False

Your Answer True





formulated Training Committees or Management Development Committee,membership consists of -

Correct Answer Mostly of Line Managers , The Chief Executive or a very senior managerstake up the role of Chairman , Training Managers is the member-Secretaryin such committee.

Your Answer Supervisory staff for their effective participation in management. , Mostly ofLine Managers , The Chief Executive or a very senior managers take up therole of Chairman

Multiple Choice Multiple AnswerQuestion Succession planning is done in three time frames, those are-

Correct Answer Immediate , Intermediate , Long range






Your Answer Decreasing purchasing power


Correct Answer True

Your Answer True

Select The BlankQuestion Financial difficulties , accumulation of stock , expiry of license or lease &

exhaustion of natural resources are not considered valid reasons for closureas there are ________

Correct Answer avoidable circumstances

Your Answer avoidable circumstances

Multiple Choice Single AnswerQuestion When one's financial & social position is almost entirely determined by the

second occupation, the extent of second jobbing may be known as :Correct Answer Full Moon Lighting

Your Answer Full Moon Lighting

True/FalseQuestion True / False

Correct Answer True

Your Answer True


participation in trade unionsCorrect Answer The union should be well organised with sounds rules , the coverage of items

for discussion & participation should be pre -set , both parties should haveimplicit faith in information supplied by the other

Your Answer The union should be well organised with sounds rules , the coverage of itemsfor discussion & participation should be pre -set , both parties should haveimplicit faith in information supplied by the other





Multiple Choice Single AnswerQuestion Retrenchment procedures are governed what method of Accounting?

Correct Answer LIFO

Your Answer LIFO



Your Answer True

True/FalseQuestion The final step in manpower planning is to ensure that the supply will match

the demand in future.Correct Answer False

Your Answer True




True/FalseQuestion The individual with a deep speed insight will not go quickly to the least of a

problem.Correct Answer False

Your Answer False



Your Answer True

True/FalseQuestion A leader who lacks the other basic qualities can lead others in the wrong

direction.Correct Answer True

Your Answer True




performance appraisal systemYour Answer Suitable compensation plan , Selection of the right people , Good

performance appraisal system










Your Answer Secondary

Select The BlankQuestion ________ means providing the employee with necessary tools & authority to

overcome obstacles to achieving goals.Correct Answer Employee empowerment


Multiple Choice Multiple AnswerQuestion How does the people in the organisation take feedback seriously and try to

benefit from the same?Correct Answer The candidate is desirous to be better , The candidate has an attitude for

healthy competition , The candidate is desirous of knowing himself throughthe eyes of others.

Your Answer The candidate has an attitude for healthy competition , The candidate isdesirous of knowing himself through the eyes of others. , The candidateanalyzes the data.





Multiple Choice Single AnswerQuestion In an employees organisation the flow of decisions from the President /

Secretary of Branch Union flow to -Correct Answer President / Secretary & Craft / Unit level Union

Your Answer Working Committee



Your Answer Commissions , Overtime pay , Gratuity

Multiple Choice Single AnswerQuestion In resent times, which department and head of the same usually initiates

the manpower plan.Correct Answer HR department

Your Answer HR department

Multiple Choice Single AnswerQuestion The anchor for an individual who is attached to an organisation or a location

rather than to work is essentially termed :Correct Answer Search for security

Your Answer Search for security







teams having a common objectives) , Daring (encouraging enterpreneuialadaptation capabilities)

Your Answer Caring ( honest & open communication & mutual support) , Sharing (withteams having a common objectives) , Daring (encouraging enterpreneuialadaptation capabilities)

Multiple Choice Single AnswerQuestion Conventionally Personnel Managers & Manpower Development Managers

took what form of approach for the development of human resource?



Your Answer "Walk about approach"

Select The BlankQuestion In indian since the liberalisation process in 19991, FDI flows have developed

each year & exports are up by more than ________Correct Answer 0.5

Your Answer 0.5


defined in the order of importance preferable along a scale, factors generallyconsidered are:


Your Answer Skill , Job enrichment , Accountability







Select The BlankQuestion Some organisations use ________ & committee management as techniques

of training & devlopment for flexitime systemsCorrect Answer Job rotation


Multiple Choice Single AnswerQuestion What was the key essential objective of the changed economic policy at the

global levelCorrect Answer to integrate the Indian economy with the world economy,

Your Answer to envisage a decontrolled business environment where free market forceswould be given more freedom to operate

True/FalseQuestion The process of 360 Degree appraisal is broken into two stages - planning,

implementation.Correct Answer False


Your Answer False



Your Answer True

Multiple Choice Multiple AnswerQuestion On recruitment, clarification are sought on which kind of issues?

Correct Answer Strategies of finding new talent. , Opening expected in the next five years. ,Current system of recruitment.

Your Answer Strategies of finding new talent. , Opening expected in the next five years. ,Current system of recruitment.










Multiple Choice Single AnswerQuestion Women employees presently restrict / limit their career to selected jobs &

organisations. But, they will soon be ready to take up all types of jobs indifferent types of organisations. This phenomenon is known as -

Correct Answer Dual career group

Your Answer Boundrylessness career group

Select The BlankQuestion The link between sense of reality and ________ is important for proper

understanding of the definition of sense of realityCorrect Answer imagination


Your Answer imagination

True/FalseQuestion Factor comparison system consists of selection of key jobs.

Correct Answer True

Your Answer True



Your Answer True










Offsetting Plateauing effect Offsetting Plateauing effect



True/FalseQuestion Politician as the custodian of the nation has the responsibility to protect the

interest of all the parties envolved in the process of organisationCorrect Answer False

Your Answer True

Page 1 of 195

LIST OF ATTEMPTED QUESTIONS AND ANSWERSTrue/FalseQuestion When individual job description and grade description do not match well, the

evaluators classify the job using their subjective judgement.Correct Answer True

Your Answer True






assessorYour Answer 2nd Assessor-superior of first assessor, 2nd Assessor- superior of the 1st

assessor



Your Answer False



Your Answer True

Multiple Choice Single AnswerQuestion The differences in which kind of faiths among the people is hurdle in the HRD

Correct Answer Religious



question are taken, theses are:Correct Answer How would you critically evaluate the job rotation in your company? , What

are the three good things in your performance appraisal systems? , What arethe strengths & weaknesses of your training policies & practice?

Your Answer How would you critically evaluate the job rotation in your company? , Whatare the three good things in your performance appraisal systems? , What arethe strengths & weaknesses of your training policies & practice?

Page 2 of 195








Multiple Choice Multiple AnswerQuestion Mention the objectives of Job evaluation

Correct Answer To maintain complete descriptopn of each occupation in the entire plant , Topromote accurate consideration of all employees for advancement andtransfer , To promote information for work organisation, employees sectionetc.

Your Answer To maintain complete descriptopn of each occupation in the entire plant , Topromote accurate consideration of all employees for advancement andtransfer , To ensure that like wages are paid to all qualified employees onunlike work.

Select The BlankQuestion ________ and retaintion of qualified employees is a common goal shared by

many employers.Correct Answer Recruitment



Problem children High potential High potential

Concentration of developmentalactivities on certain categories

Gets the best results Gets the best results

Creativity & Practical skills Walkabout challenges Walkabout challenges

The ultimate goal of all job relatedtraining.

Long-term improvement. Long-term improvement.

Multiple Choice Single AnswerQuestion When effort to earn additional income through a second job does not bear

fruit, such type of efforts & the consequent results may be called as -Correct Answer Blue Moon lighting

Page 3 of 195

Your Answer Blue Moon lighting


Non-quantitative job evaluationcategory.

Simple ranking and grading arepalced under such category.


Quantitative job evaluation Point system and factorcomparison methods are placedunder such category.

Point system and factor comparisonmethods are placed under suchcategory.

The beneficiaries to business firmsby job evaluation

It enables Cos. to get data in localwage surveys to establish jobclassification.

It enables Cos. to get data in localwage surveys to establish jobclassification.

Job analysis It is one of the job evaluationprocess which finds out relevantfacts.

It is one of the job evaluationprocess which finds out relevantfacts.

Multiple Choice Single AnswerQuestion When employees takes up other occupation & spend more or less 70% of their

time & resources for their business or industrial unit. Second job activity tothis extent may be called as :






Select The BlankQuestion ________ of managers assessed in the same study were positioned in the

"Stars" category.Correct Answer 0.15

Your Answer 0.15

Select The BlankQuestion The major issue to be resolved while framing ________ philosophy is whether

to promote largely from whithin the organisation or to hire people fromoutside at all levels.



True/FalseQuestion Career planning is essentially the process of aligning the career needs of the

employee with the organisational career opportunities

Page 4 of 195

Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion Why is it that management should take extra care while framing personnel

policies, especially where an employees organisation does exist?Correct Answer Federations are eveready to challenge management action, particularly with

respect to promotions, transfers, seniorityYour Answer Employees organisations have a major impact on various aspects, policies &

decisions

True/FalseQuestion An employee sponsor, the HR manager plays an integral role in organisational

success.Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion Name the various HRD values like :

Correct Answer Openness , Trust , Autonomy

Your Answer Openness , Aims , Trust


profitable organisations foresee a crisis and initiate a radical transformation bybreaking status barriers & restructuring organisational relationships.

Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion Western and Third World Studies of organisational excellence indicate major

keys to organisational excellence , those are -Correct Answer Mission , Goals , Policies

Your Answer Mission , Policies , Rewards

Select The BlankQuestion A strategy based on superior service is very powerful as the ________ is high

Correct Answer value added

Your Answer value added

Multiple Choice Single AnswerQuestion Who found that customer perceptions & attitudes were affected by what

employees experienced?

Page 5 of 195

Correct Answer Schneider

Your Answer Johnson

Select The BlankQuestion Under ________ method jobs are arranged from highest to lowest, in order of

their value to the organisation.Correct Answer ranking

Your Answer ranking

Multiple Choice Multiple AnswerQuestion There are companies where the HR department lists out the raters by

choosing randomly from the participant's list of work related employees. Eachrater receives an envelop having the following :-

Correct Answer Letter from the administrator , Letter from the participant soliciting feedback ,Self addressed envelope from the administrator

Your Answer Letter from the administrator , Letter from the participant soliciting feedback ,Self addressed envelope from the administrator

Multiple Choice Multiple AnswerQuestion Name the Integrative framework that identifies three paths through which HR

practices can contribute to business performance:Correct Answer By building organisational capabilities , By improving employees satisfaction ,

By shaping customers and shareholders satisfactionYour Answer By building organisational capabilities , By improving employees satisfaction ,

By shaping customers and shareholders satisfaction







Your Answer by gaining the confidence of union leaders from the initail stages ,managements should educate the members about the concept & value instrenghening union functioning , Management should meet some of their earlydemands to act a peace offering

Multiple Choice Single AnswerQuestion In which approach towards training and development stress is to be given on

learning rather than on teaching?Correct Answer Agricultural approach

Your Answer SSL Technology

Page 6 of 195






Your Answer Economic , Motivation , Controlling







Your Answer by participating in collective barganing , to demands good supply of qualitygoods at fair practices , to demands good supply of quality goods at fairsprices



Your Answer True

Multiple Choice Multiple AnswerQuestion What are the key characteristics / features of a Human Resource Audit.

Correct Answer Employee competency check list , Evaluation by HR department in conjunctionwith internal customers. , To find the competency gap

Your Answer Measures the cost involved in hiring, training, developing employees. ,Employee competency check list , To find the competency gap

True/FalseQuestion Workers and trade unions never praticipate in the management of human

resourcesCorrect Answer False

Your Answer False

Page 7 of 195



Your Answer HRD outcomes

True/FalseQuestion Employee's organisations in India have their impact on various aspects,

policies pertaining to human resources management of various industriesCorrect Answer True

Your Answer True

Multiple Choice Single AnswerQuestion Every employee also has a succession plan to him, which is also known as -

Correct Answer Shadow planning

Your Answer Career planning

Select The BlankQuestion Factor comparison method is regarded as ________ method

Correct Answer complex

Your Answer less expensive

True/FalseQuestion Performance appraisals can not be fair unless the appraiser is clear in his

mind about the job requirements.Correct Answer True

Your Answer False





Correct Answer Successful HR department will focus on organisational performance. , HR'svalue will be to have the right people ready at right time. , The focus of theHR function will be human capital development & organisational productivity.

Your Answer Successful HR department will focus on organisational performance. , HR'svalue will be to have the right people ready at right time. , The focus of theHR function will be human capital development & organisational productivity.


Page 8 of 195

Question Under the pre-Interview preparation it is useful to note the key points


Your Answer Paper




Your Answer False


Dr. Blake and Mouton Grid Seminars HR portfolio matrix(classification Quadrants)

The Interview Methos In the absence of appraisalsystem

Supervisory Skill Level Survey

The Questionnaire Method A large target group In the absence of appraisalsystem

Dr. George S. Odiorne HR portfolio matrix(classification Quadrants)

Managerial Walkover






Your Answer To promote accurate consideration of all employees for advancement andtransfer , To ensure that like wages are paid to all qualified employees onunlike work.

Multiple Choice Multiple AnswerQuestion The traditional methods of performance appraisal lay emphasis on the

ratings of individual's personality traits such as -Correct Answer Initiative , Drive , Creativity

Page 9 of 195

Your Answer Initiative , Creativity

Multiple Choice Multiple AnswerQuestion What is the need for HRA?

Correct Answer No information about organisation human resource is available to managerin conventional accounting' , the measure of the income which are providedin conventional statements do not accurately reflect the level of businessperformance , if the value of human resources is not duly reported in theP&L A/c & balance sheet impact of mgt decision of human asset can not begauged

Your Answer the measure of the income which are provided in conventional statementsdo not accurately reflect the level of business performance , if the value ofhuman resources is not duly reported in the P&L A/c & balance sheet impactof mgt decision of human asset can not be gauged

Multiple Choice Single AnswerQuestion What are to be proccessed at a central place of the administrator

Correct Answer Questionniares

Your Answer Questionniares



Your Answer False




Select The BlankQuestion The factors coming under Discipline & Attendance are Time keeping and

________.Correct Answer Obedience






Page 10 of 195

Question Name the various HRD outcomes variables :

Correct Answer Better organisational health , Better developed roles , Better utilisation ofhuman resources

Your Answer Better organisational health , Better developed roles , Better utilisation ofhuman resources


Correct Answer True

Your Answer True

True/FalseQuestion The Asian Institute of Management have introduced a unique course called

"Managerial Walkabout". The idea of the course came from Prof. M. Gibbonsof Simon Fraser University, British Columbia.

Correct Answer True

Your Answer True




Your Answer Divisional / departmental manager & personnel manager.



Your Answer False



Your Answer Quality product , Removing defects , Consumer satisfaction

Multiple Choice Single AnswerQuestion In an organisation initiating career planning what modality would essentially

form the basis for palcement, transfer and rotation?Correct Answer Career path model

Your Answer Career path model

Select The Blank

Page 11 of 195

Question ________ leads to conflict between various departments is a functionalorganisation

Correct Answer The lack of appreciation for the constraints of other department

Your Answer The lack of appreciation for the constraints of other department












Your Answer False

Multiple Choice Multiple AnswerQuestion What are the action steps for re-engineering?

Correct Answer Carry out a Need Assessment , Forming a steering Team & ImplementationTeam

Your Answer Carry out a Need Assessment , Forming a steering Team & ImplementationTeam , Preparing employees for the change that lies ahead & inherentchanges

Multiple Choice Single AnswerQuestion The belief that a human resource, when put through different management

development programmes, is converted into a good management resourcesis supported by which common approach?


Your Answer Manufacturing approach

True/False

Page 12 of 195

Question Human resource management is responsible for getting the best people,training and providing mechanism.

Correct Answer True

Your Answer True

Select The BlankQuestion The ________ are mostly for the employees of the marketing department .

Correct Answer Commissions


Select The BlankQuestion HRD means competence building, commitment building, and ________

building.Correct Answer culture

Your Answer culture

Select The BlankQuestion Under ________ method jobs are arranged from highest to lowest, in order

of their value to the organisation.Correct Answer ranking

Your Answer ranking



Your Answer True



Your Answer False




Match The Following


Page 13 of 195

Feedback It should be data-based andnot impressionistic

It should be data-based andnot impressionistic

Rapport building In this case there is a climateof acceptance & warmth

In this case there is a climateof acceptance & warmth

Exploration In this case, the employeeshould appreciate hisstrengths & weakness.

These help in gathering moreinformation and in stimulatingthinking.

Action Planning In this case, the interviewshould end with specific plansof action for the developmentof the employee.

In this case, the interviewshould end with specific plansof action for the developmentof the employee.

Select The BlankQuestion Under training and development plan, the form is to be prepared in

________ form.Correct Answer Duplicate

Your Answer Duplicate

Multiple Choice Single AnswerQuestion Upto late seventies, how many organisations were with HRD department?

Correct Answer Twelve

Your Answer Twelve



Your Answer Synergy of teams






Your Answer Supervisor



Page 14 of 195

Your Answer True

Multiple Choice Single AnswerQuestion Why is it that some managements may be disinterested in participation in

Trade Unions?Correct Answer Possibility of cropping up misunderstandings among leaders & members

Your Answer Possibility of cropping up misunderstandings among leaders & members


took what form of approach for the development of human resource?Correct Answer Manufacturing approach

Your Answer Custodian approach




Multiple Choice Multiple AnswerQuestion According to Gurucharan Das what should Indian companies focus its effort

to emerge winners in the light of the liberalization & globalization?Correct Answer Be able to capitalize on global trade , Not ignore quality , Product

developmentYour Answer Be able to capitalize on global trade , Not ignore quality , Product

development








Multiple Choice Multiple AnswerQuestion What are the general characteristics of a Technical - functional competence?

Correct Answer Primary interest in functional work , They would like to remain expert ratherthan become general managers , They consider managerial andadministrative responsibilities as avoidable irritants

Page 15 of 195

Your Answer Primary interest in functional work , They would like to remain expert ratherthan become general managers , They consider managerial andadministrative responsibilities as avoidable irritants


exercise -Correct Answer Participants orientation , Questionnaire distribution , Monitoring & follow up

Your Answer Participants orientation , Questionnaire distribution , Monitoring & follow up



Correct Answer Rewards , Increments , Salaries

Your Answer Rewards

Multiple Choice Single AnswerQuestion In the future what sort of organisations would provide expert advice &

consultancy & further will also supply human resources for executing theirprojects.

Correct Answer Employee leasing

Your Answer Employee leasing



Your Answer Labour

Select The BlankQuestion The national renewal fund is administered by the department of industrial

development. The NRF was proposed to have a corpus of ________ whichwould be contributed from budgetory support

Correct Answer Rs. 2000 crores

Your Answer Rs. 2000 crores



Your Answer False

Select The Blank

Page 16 of 195

Question ________ manpower plan need the involvement of top management as wellas HR exports.

Correct Answer Strategic


Multiple Choice Single AnswerQuestion Name the bank which was one of the earliest organisations in India to try

Sensitivity training based interventions in the 60's :Correct Answer State Bank of India

Your Answer State Bank of India



Your Answer False



Your Answer True




Multiple Choice Multiple AnswerQuestion What were the features of globalization in the Indian content?

Correct Answer Expansion of business globally , Global market accessability , Globalorientation of organisational structure

Your Answer Global market accessability , Global orientation of organisational structure

Multiple Choice Single AnswerQuestion What is the percentage change in allocation for such a sector over the

preceeding years allocation?Correct Answer 0.5

Your Answer 0.5

Multiple Choice Single AnswerQuestion What is it that Moon-lighting by employees, if extensively part taken, affect

Human Resource Manager in the future adversely?

Page 17 of 195

Correct Answer Disharmony in individual & organisational goal balance.







Your Answer True




Select The BlankQuestion In no phase of business life is ________ as important as in making

promotion decesions.Correct Answer Integrity

Your Answer Integrity

Select The BlankQuestion In some cases, individual and group interviews are substituted by ________

Correct Answer LSIP

Your Answer LSIP






Page 18 of 195



Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion What is the essentially the most important principle of any Human Resource

Development Activity?Correct Answer Self development.

Your Answer Self development.







Your Answer False




decisions

Select The BlankQuestion No worker employed in any industry who has been in continuous service for

more than ________ , can be retrenched until prior permission from thegovt. to retrench in undertakings employing more than 100 people

Correct Answer 1 year

Your Answer 1 year


Correct Answer To maintain complete descriptopn of each occupation in the entire plant , Topromote accurate consideration of all employees for advancement and

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transfer , To promote information for work organisation, employees sectionetc.

Your Answer To promote accurate consideration of all employees for advancement andtransfer , To ensure that like wages are paid to all qualified employees onunlike work.








Your Answer a strong labour policy



Your Answer Controlling , Planning , Implementation



Your Answer Increase work hours , Redesign the jobs , Reassign the jobs



Your Answer False


Role of HRD Audit in businessimprovement



Need for HRD Audit It attempts to find out thefuture HRD needs of thecompany after assessing thecurrent HRD activities &

It attempts to find out thefuture HRD needs of thecompany after assessing thecurrent HRD activities & inputs

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inputs

Limitation of HRD Audit It does not give evaluation ofindividuals but focuses on unitand systems.

It does not give evaluation ofindividuals but focuses on unitand systems.

Definition of HRD Audit It is a comprehensiveevaluation of the current HRDstrategies structure, systemsstyles and skills in thebusiness plans of a company

It is a comprehensiveevaluation of the current HRDstrategies structure, systemsstyles and skills in the businessplans of a company



Your Answer role clarity , better motivation



Your Answer General Secretary



Your Answer 1930's





The monitoring stage The firm checks the newsystem against strategy.

The firm checks the newsystem against strategy.

The clarification stage The firm identifies andconfirms the overall businessdirection.

The firm identifies andconfirms the overall businessdirection.

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The assessment stage The firm calculates the cost ofinvestment on the humancapital and the value placedby employees on thisinvestment.

The firm calculates the cost ofinvestment on the humancapital and the value placed byemployees on this investment.

The design stage The firm plans the proposedchanges into practice.

The firm create programmesthat yield better returns onhuman capital.



Your Answer Why should we plan? , Who should plan? , Planning for whom



Your Answer Motivation , Controlling



Your Answer False



Your Answer False

True/FalseQuestion Under point method, common factors to all the jobs are identified.

Correct Answer True

Your Answer True



Your Answer The lack of appreciation for the constraints of other department


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Question Why do most companies want HRD audit?









hidden Brow ser Na


Select The BlankQuestion 360 -Degree Feedback enhances the quality of ________

decisions.Correct Answer HR

Your Answer HRD

Multiple Choice Multiple AnswerQuestion What are the limitations of HRD Audits?Correct Answer Becoming more of a political game than a genuine effort for

improvement. , Failures of implementations , Does not giveevaluation of indiveduals but focuses on unit & systems

Your Answer Becoming more of a political game than a genuine effort forimprovement. , Failures of implementations , Does not giveevaluation of indiveduals but focuses on unit & systems

Multiple Choice Multiple AnswerQuestion Under HRD, name the factors that act as motivating forcesCorrect Answer Job enrichment , Informal organisation , Participative

management

Your Answer Employee enrichment , Job enrichment , Participativemanagement

Select The Blank

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Question The factors coming under Discipline & Attendance are Timekeeping and ________.

Correct Answer Obedience

Your Answer Manners





Multiple Choice Single AnswerQuestion When employees spend half of the time and / or resources

available to them on a second job / occupation for luxuries /comforts it is known as :

Correct Answer Half Moon lighting

Your Answer Half Moon lighting

Multiple Choice Single AnswerQuestion What is it that Union leader usually do to gain the confidence of

its member?Correct Answer Win something in grievance procedure

Your Answer Win something in grievance procedure

True/FalseQuestion The main focus of attention today is the employee.Correct Answer False

Your Answer True


________directs resources from applicants to a centralisedemployment response centre.

Correct Answer EMSYour Answer EMS

Select The BlankQuestion The role of the organisation in career planning is to introduce &

strengthen systems to ensure ________ of employeesCorrect Answer Career Progression

Your Answer Participation

True/False

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Question Federations & unions constitute not only a part of organisationsbut also an important and crucial wing of them

Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion In an employees organisation the flow of decisions from the

President / Secretary & Craft / Unit level Union flow to -Correct Answer General body of Members of employees organisations



of wages, salaries & benefitsCorrect Answer True

Your Answer True

Match The FollowingQuestion Correct Answer Your AnswerNeed for HRD Audit It attempts to find out the

future HRD needs of thecompany after assessingthe current HRD activities& inputs

It attempts to find out thefuture HRD needs of thecompany after assessingthe current HRD activities &inputs

Limitation of HRD Audit It does not give evaluationof individuals but focuseson unit and systems.

It does not give evaluationof individuals but focuseson unit and systems.


It is a comprehensiveevaluation of the currentHRD strategies structure,systems styles and skills inthe business plans of acompany



If helps in changes in thestyles of the lowermanagement

Multiple Choice Multiple AnswerQuestion If employee fedrations & unious are mismanaged they-Correct Answer Disrtub the smooth functioning & growth of organisations ,

affect industrial peace , affect effective management ofpersonnel

Your Answer Disrtub the smooth functioning & growth of organisations ,affect industrial peace , affect effective management ofpersonnel


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Question List the measures to overcome the HRD problems in IndiaCorrect Answer Govt. to take steps to alleviate poverty , Govt. to take steps to

accelarate economic development , People to practice religioustolerance


Multiple Choice Multiple AnswerQuestion There are companies where the HR department lists out the

raters by choosing randomly from the participant's list of workrelated employees. Each rater receives an envelop having thefollowing :-

Correct Answer Letter from the administrator , Letter from the participantsoliciting feedback , Self addressed envelope from theadministrator

Your Answer Letter from the administrator , Letter from the participantsoliciting feedback , Letter from the monitors


subsidies reveals that in order to cleen its fiscal dificult ina fewyear, India needs to out down about 50% of subsidies in________ goods since it yields only 10% returns

Correct Answer Non-meritYour Answer Merit

Multiple Choice Single AnswerQuestion In the same organisation, with the new policy, what is the

policy if the assessor is transferred from his/her job after Feb.Correct Answer He/She will complete the appraisal of those reporting to

him/her & proceed on transfer

Your Answer Another superior takes charge of the appraisal for the assessee


corporations.Correct Answer People

Your Answer Politicians


devlopment of employees are treated as ________Correct Answer Current costs

Your Answer Revenue costs

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True/FalseQuestion Potential refers to the likelihood of the job holder making a

future contribution to the employing organisation.Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion Why do most companies want HRD audit?Correct Answer Change of Leadership , To make HR function business-driven ,

For growth & diversificationYour Answer Change of Leadership , To make HR function business-driven ,

For growth & diversification

Select The BlankQuestion Under Voluntary retirement scheme income tax benefits for

employees who have accepted the scheme are however , validonly for payouts of upto ________



Multiple Choice Multiple AnswerQuestion Name the Integrative framework that identifies three paths

through which HR practices can contribute to businessperformance:

Correct Answer By building organisational capabilities , By improvingemployees satisfaction , By shaping customers andshareholders satisfaction

Your Answer By building vision capabilities , By building organisationalcapabilities , By improving employees satisfaction

Multiple Choice Multiple AnswerQuestion Job performance refers to :-Correct Answer The actual achievements compaired with the objectives of the

job.Your Answer Successful completion of an assigned task contributing to the

organisation goals. , The actual achievements compaired withthe objectives of the job. , The actual achievements of theindividual compaired with the target / expectations.

Select The BlankQuestion A strong ________ can have a lasting effect and provide

sustenance to an organisation.Correct Answer Culture

Your Answer Vision



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Your Answer Leader

Multiple Choice Multiple AnswerQuestion Name the steps that develop strategic framework for HRDCorrect Answer Realistic employee development , Measurable employee

development , Well costed employee developmentYour Answer Realistic employee development , Measurable employee

development , Well costed employee development

Multiple Choice Multiple AnswerQuestion While planning for surplus, the following are the options:Correct Answer Reduce work hours , Redesign the jobs , Reassign the jobs

Your Answer Increase work hours , Redesign the jobs


competition not been the consumer ….. But the inustryCorrect Answer False

Your Answer False

Select The BlankQuestion A dynamic and everchanging environment calls for a shift in

approach from ________ human resource management to aproactive and innovative one.

Correct Answer reactiveYour Answer conservative


the company.Correct Answer ESOP

Your Answer ESOP



Your Answer False


performance .Correct Answer FalseYour Answer True

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Multiple Choice Single AnswerQuestion Which system emphasis a lot on the need to motivate peopleCorrect Answer Human Resourse Development




Your Answer HRD



Your Answer Political




Multiple Choice Multiple AnswerQuestion Name the various Organisational effectiveness dimensions.Correct Answer Higher productivity , Cost reduction , More profit

Your Answer Higher productivity , Cost reduction , More profit

Multiple Choice Single AnswerQuestion One of the importance of HRD isCorrect Answer Role clarity

Your Answer System clarity



Your Answer False

True/FalseQuestion Politician as the custodian of the nation has the responsibility to

protect the interest of all the parties envolved in the process oforganisation


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Your Answer True

Multiple Choice Multiple AnswerQuestion Member ship of the nation wide consumer councils (as formed

by the Government) would comprise representative ofCorrect Answer various ministeries , manufactures of commerce , cost account

& ConsumerYour Answer various ministeries , employess organisations , manufactures of

commerce



Your Answer Supplying

True/FalseQuestion The relationship between good HR practices and organisational

effectiveness is very simple.Correct Answer FalseYour Answer False


Select The Blank

QuestionExpenses incurred by a firm on recruitment , training & devlopment of employeesare treated as ________

Correct AnswerCurrent costs

Your AnswerOver head costs


QuestionEvery employee also has a succession plan to him, which is also known as -

Correct AnswerShadow planning

Your AnswerCareer planning

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True/False

QuestionGiving a business group exposure when the boss goes on long leave, or longtraining etc is a good mechanism of career planning

Correct AnswerFalse

Your AnswerTrue


QuestionWhy do employees adopt proxy system ? In order to improve

Correct Answerto their social status , their economic status , their psychological status

Your Answerto their social status , their economic status , their psychological well being


QuestionWhat is concerned with developing a pool of candidates in line with the humanresources plan

Correct AnswerRecruitment

Your AnswerRecruitment

Select The Blank

Question________ is the pay which the employee gets based on his performance in thecompany as per his set role and responsibilities.

Correct AnswerMerit Pay

Your AnswerMerit Pay

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QuestionThe differences in which kind of faiths among the people is hurdle in the HRD

Correct AnswerReligious

Your AnswerReligious


QuestionList the measures to overcome the HRD problems in India

Correct AnswerGovt. to take steps to alleviate poverty , Govt. to take steps to accelarateeconomic development , People to practice religious tolerance

Your AnswerGovt. to take steps to alleviate poverty , Govt. to take steps to accelarateeconomic development , People to practice religious tolerance

True/False

QuestionTrue / False

Correct AnswerTrue

Your AnswerTrue


Question360 - Degree Appraisal is to get a broad assessment of an individual from different

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sources, following factors need to be watched at this stage -

Correct AnswerIndividual learning , Organisational learning , Improved Individual behaviour

Your AnswerIndividual learning , Organisational learning , Improved Individual behaviour ,Improved Action planning

Select The Blank

QuestionOne of the feature HRD goals are, ________ is a perishable commodity

Correct AnswerLabour

Your AnswerOrganisation

Select The Blank

QuestionThe link between sense of reality and ________ is important for properunderstanding of the definition of sense of reality

Correct Answerimagination

Your Answerimagination

True/False

QuestionIt is not necessary that the subordinate should feel free to participate without fearin the process of review & feedback.

Correct AnswerFalse

Your AnswerFalse


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QuestionName the technique which determines the relevant worth of a job with respect toother jobs.

Correct AnswerJob Evaluation

Your AnswerJob Evaluation

True/False

QuestionSome employees may not like flesibility in horizontal movement from one job toanother

Correct AnswerTrue

Your AnswerTrue


QuestionUnder the phase 3 "Monitoring and Follow Up" the rater also identifies himself inseveral roles in the questionnaire like a -

Correct AnswerSuperior , Subordinate , Colleague

Your AnswerSuperior , Subordinate , Colleague

True/False

QuestionThe main focus of attention today is the employee.

Correct AnswerFalse

Your AnswerTrue

Select The Blank

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QuestionA strong ________ can have a lasting effect and provide sustenance to anorganisation.

Correct AnswerCulture

Your AnswerCulture


QuestionWhich management is committed adequately to competency building through multi- rater feedback -

Correct AnswerTop

Your AnswerHRD

Select The Blank

QuestionLarge recruitment ________ problematic and vice-versa.

Correct AnswerLess

Your AnswerLess

Select The Blank

Question________ of managers assessed in the same study were positioned in the "Stars"category.

Correct Answer0.15

Your Answer0.12

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Select The Blank

Question________ assignment can also be recommended for career development.

Correct AnswerRotational

Your AnswerSpecial


QuestionName the steps that develop strategic framework for HRD

Correct AnswerRealistic employee development , Measurable employee development , Well costedemployee development

Your AnswerRealistic employee development , Measurable employee development , Undercosted employee development

Select The Blank

QuestionIn ________ company, there is no sophisticated or detailed manpower planningdone covering the current and future needs of the entire organisation.

Correct AnswerLARSEN & TUBRO LTD.

Your AnswerLARSEN & TUBRO LTD.

Match The Following

QuestionCorrect AnswerYour Answer

Job analysisIt is one of the job evaluation process which finds out relevant facts.It is one of the job evaluation process which finds out relevant facts.

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Non-quantitative job evaluation category.Simple ranking and grading are palced under such category.It is considered to be complex to cos. as it is not understood by all.

Quantitative job evaluationPoint system and factor comparison methods are placed under such category.Simple ranking and point system are placed under such category.

The beneficiaries to business firms by job evaluationIt enables Cos. to get data in local wage surveys to establish job classification.It enables Cos. to get data in local wage surveys to establish job classification.


QuestionEssentials of effective QC's :-

Correct AnswerPrompt approval , Regular communication , Unconditional support

Your AnswerPrompt approval , Regular communication , Unconditional support


QuestionName the person who lacks the other basic qualities can lead others in the wrongdirection.

Correct AnswerLeader

Your AnswerLeader

Select The Blank

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QuestionThe whole process of conducting a 360 - Degree Feedback process in anyOrganisation could last about ________.

Correct AnswerOne & half to about 3 months

Your AnswerOne & half to about 3 months

True/False

QuestionAs per the Human Developent balance sheet, 1997, 45 million children were out ofpromary school in 1995

Correct AnswerTrue

Your AnswerTrue


QuestionMention the objectives of Job evaluation

Correct AnswerTo maintain complete descriptopn of each occupation in the entire plant , Topromote accurate consideration of all employees for advancement and transfer , Topromote information for work organisation, employees section etc.

Your AnswerTo maintain complete descriptopn of each occupation in the entire plant , Topromote accurate consideration of all employees for advancement and transfer , Topromote information for work organisation, employees section etc.


QuestionHow can management representatives essentially help employees' organisations?

Correct AnswerFormulation of plans & providing information

Your AnswerFormulation of plans & providing information

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QuestionName one of the components systems of HRD :

Correct AnswerCareer system

Your AnswerPotential system


QuestionName the factors which come under ' Career System' that is component system ofHRD:

Correct AnswerCareer planning , Career development , Potential appraisals

Your AnswerPerformance appraisal , Career planning , Career development , Potentialappraisals


QuestionWhat were the elements of the liberalization Movement?

Correct AnswerAbolishion of licensing , MRTP limit , Foreign Investment

Your AnswerAbolishion of licensing , MRTP limit , Foreign Investment


QuestionName of the various HRD score card:

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Correct AnswerHRD systems maturity score , Competency score , HRD competencies systemsmaturity score

Your AnswerHRD systems maturity score , Competency score , HRD competencies systemsmaturity score


QuestionHow does the people in the organisation take feedback seriously and try to benefitfrom the same?

Correct AnswerThe candidate is desirous to be better , The candidate has an attitude for healthycompetition , The candidate is desirous of knowing himself through the eyes ofothers.

Your AnswerThe candidate is desirous to be better , The candidate has an attitude for healthycompetition , The candidate is desirous of knowing himself through the eyes ofothers.

True/False

QuestionProper implementation and support of all management levels are not very crucialfor the success of HRD audit

Correct AnswerFalse

Your AnswerFalse

True/False

QuestionOrganisations should pay for the value of the job but not for the value of theperson.

Correct AnswerFalse

Your AnswerTrue

Page 40 of 195


QuestionOne of the importance of HRD is

Correct AnswerRole clarity

Your AnswerRole clarity

True/False

QuestionMonitoring and Follow-up follows the distribution of questionnaires to all assessors.

Correct AnswerTrue

Your AnswerFalse

Select The Blank

QuestionFinancial difficulties , accumulation of stock , expiry of license or lease &exhaustion of natural resources are not considered valid reasons for closure asthere are ________

Correct Answeravoidable circumstances

Your Answerbeyond the contrast of the employer


QuestionBesides business process re-engineering & benchmarking ; then are some otheruseful tools to bring about continuousimprovement in an organisation.

Correct AnswerHuman Resource Audit , Human Resource Accounting , Urgency Motivation

Your Answer

Page 41 of 195

Human Resource Audit , Human Resource Accounting , Management by Objectives


QuestionWhat is it that some of the companies have borrowed from professionally managedCos'

Correct AnswerHRD practices

Your AnswerHRD staff


QuestionThe concept of quality control as a distinct discipline emerged in the United Statesin the early -

Correct Answer1920's

Your Answer1920's


QuestionName the process in the development of managerial personnel.

Correct AnswerPerformance planning , Performance appraisal , Coaching

Your AnswerPerformance planning , Performance appraisal , Coaching


QuestionWhich system emphasis a lot on the need to motivate people

Page 42 of 195

Correct AnswerHuman Resourse Development

Your AnswerHuman Resourse Development




Your Answer 0.15







Your Answer False

Select The BlankQuestion ________ is a difficult exercise, therefore it should be done with care.

Correct Answer Potential appraisal




Your Answer strategic Planning , Streamlining practices , better motivation


Page 43 of 195









True/FalseQuestion The main focus of attention today is the employee.


Your Answer False

Multiple Choice Multiple AnswerQuestion According to Gurucharan Das what should Indian companies focus its effort

to emerge winners in the light of the liberalization & globalization?Correct Answer Be able to capitalize on global trade , Not ignore quality , Product

developmentYour Answer Diversity rather than focus on a single area of competence , Not ignore

quality , Product development

Select The BlankQuestion In no phase of business life is ________ as important as in making

promotion decesions.Correct Answer Integrity

Your Answer Adaptability

True/FalseQuestion Organisations presently are taking measures to satisfy the workers through

various methods including the schemes of worker & participation inmanagement

Correct Answer True

Your Answer True


Page 44 of 195



Multiple Choice Multiple AnswerQuestion After the assets and liabilities of each individual is identified, what should be

done; some thumb-rules areCorrect Answer Make out a time bound plan to workon your liabilities , Choose first the

liability which is hindering your growth the most , Build your career on yourassets

Your Answer Make out a time bound plan to workon your liabilities , Choose first theliability which is hindering your growth the most , Make an attempt totransform your liabilities into your assets




Select The BlankQuestion At Hewlett Packard, as part of their BPR programme, the ________directs

resources from applicants to a centralised employment response centre.Correct Answer EMS

Your Answer EMS





Correct Answer Employee competency check list , Evaluation by HR department inconjunction with internal customers. , To find the competency gap


True/FalseQuestion Federations & unions constitute not only a part of organisations but also an

important and crucial wing of themCorrect Answer True

Your Answer False


Page 45 of 195

Question Which system emphasis a lot on the need to motivate people


Your Answer Human Personnel Department







True/FalseQuestion The relationship between good HR practices and organisational effectiveness

is very simple.Correct Answer False

Your Answer True




Multiple Choice Multiple AnswerQuestion Motorola developed an index, Individual Dignity Entitlement based on

following questions :Correct Answer Do you have a substantive job that contributes to the success of Motorola? ,

Do you have a career plan and is it exciting, achievable and being acted on?, Do you have on-the-job behaviours and the knowledge base to besuccessful?

Your Answer Do you have a substantive job that contributes to the success of Motorola? ,Do you have a career plan and is it exciting, achievable and being acted on?

Multiple Choice Multiple AnswerQuestion Under the grading system, name the separate geades included:

Correct Answer Office , Clerical , Managerial

Your Answer Clerical , Managerial

Select The Blank

Page 46 of 195

Question The ________ provide resources to approved employment schemes in theorganised & marginised sectors


Your Answer Employment Generation Fund



Your Answer Why should we plan? , Who should plan? , Planning for whom

Multiple Choice Single AnswerQuestion What is regarded as the preventive tool in case of any differences of

opinions among the members of rating committee.Correct Answer Job specification




Your Answer personnel

Multiple Choice Single AnswerQuestion Which of the following statements defines Dr. Joseph Juran's philosophy on

TQM -Correct Answer 80% of all quality problems originate from poor management.

Your Answer 80% of all quality problems originate from poor management.



Correct Answer True

Your Answer False




Macduffie He studied 70 automobileplants representing 24

He studied 70 automobileplants representing 24

Page 47 of 195

companies from 17 differentcountries.

companies from 17 differentcountries.





Multiple Choice Multiple AnswerQuestion Name the various Organisational effectiveness dimensions.

Correct Answer Higher productivity , Cost reduction , More profit

Your Answer Higher productivity , Cost reduction , More profit

True/FalseQuestion Federation & unions at few levels are managed on the lines of management

of a political bodyCorrect Answer False

Your Answer False

Multiple Choice Single AnswerQuestion Why is it that in dual career groups there is restricted freedom from the side

of the human resource manager?Correct Answer because of restriction & reservations in adhering to organisational rules &

regulationsYour Answer because of restriction & reservations in adhering to organisational rules &

regulations

Multiple Choice Single AnswerQuestion The TQM philosophy was evolved or theorised by -

Correct Answer Demming

Your Answer Demming

Multiple Choice Multiple AnswerQuestion Name the two important responsibilities of top management of all

organisations.Correct Answer Organisational survival , Organisational growth

Your Answer Organisational growth , Organisational planning

Multiple Choice Single AnswerQuestion In an emerging scenario, necessitating speed, flexibility, quality and willing

ability to change, what sort of role does human resource personnel criticallyneed to take on?

Correct Answer As strategic business partner

Your Answer As pro-active functional partner

Page 48 of 195



Your Answer Instruments



Your Answer False







Multiple Choice Single AnswerQuestion The birth of the quality control movement in Japan took place in the early -

Correct Answer 1960's

Your Answer 1930's



Your Answer True




Page 49 of 195


Multiple Choice Multiple AnswerQuestion What are the needs for Quality Audit?

Correct Answer It constitutes a permanent record of the progress in achieving the goals ofquality. , It facilitates and encourages supplier quality certificationsystems. ,It provides a benchmarkas to the performance of the quality system.

Your Answer It constitutes a permanent record of the progress in achieving the goals ofquality. , It provides a benchmarkas to the performance of the qualitysystem. , It acts as an appraisal system to gauge the performance of theTQM processes.








Multiple Choice Single AnswerQuestion Which of the following statements defines Dr. Joseph Juran's philosophy on

TQM -Correct Answer 80% of all quality problems originate from poor management.

Your Answer 80% of all quality problems originate from poor management.

Select The BlankQuestion The ________ management of the organisation is committed to develop the

competencies of employees on a continous basisCorrect Answer Top

Your Answer Middle

Multiple Choice Multiple AnswerQuestion Name the internal operational measures dealing with how well HR practices

are designed and delivered:Correct Answer Cycle time, quality & cost of HR practices , The ratio of HR enpenses , The

ratio of HR professionals to employee population.Your Answer Cycle time, quality & cost of HR practices , Thre ratio of workforce expenses

, The ratio of HR professionals to employee population.

Multiple Choice Single AnswerQuestion Which practices should be linked to business goals and corporate strategy :

Page 50 of 195

Correct Answer HRD & HR

Your Answer HRD & HRM


home to move that half a billion of the world's poor income groupCorrect Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion Under orientation programmes, some very important issues discussed and

clarified are :Correct Answer Purpose of 360 Degree Feedback , Who analyzes the data? , Who are going

to provide feedback?Your Answer Purpose of 360 Degree Feedback , Who analyzes the data? , Who are going

to provide feedback?




Your Answer Inadequate institutional reform , the speed and sequence of reformmeasures , lack of directional support





He used one scale i.e. tomeasure employee skills.





Select The BlankQuestion The ________ provide resources to approved employment schemes in the

organised & marginised sectorsCorrect Answer Employment Generation Fund


Page 51 of 195

True/FalseQuestion It is technology who can provide competitive advantage to corporations.


Your Answer True


Correct Answer True

Your Answer False

Select The BlankQuestion HRD ________ is in methodology of evaluating various elements of HRD .

Correct Answer Audit

Your Answer Audit



Your Answer True


An efficient plant layout & agood menchmark

Ford Motors Benchmarking

Simple act of comparision &learning for organisationalimprovement

Benchmarking BPR

The Malcolm Bridge NationalQuality Award

Xerox (1989) Xerox (1989)

Japanese firms had ling beenbenchmarking othercompanies, many of themAmerican

Ohirata (1994) Ohirata (1994)

True/FalseQuestion Collecting bargainig is an institutional process for solving problems arising

directly out of employee-worker relationshipsCorrect Answer False

Your Answer True

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Select The BlankQuestion In the Development Grade Method of career planning the selected staff for

this grade would remain there only for ________ yearsCorrect Answer two

Your Answer two



Your Answer The actual achievements compaired with the objectives of the job. , Theachievements compaired with previous results. , The actual achievements ofthe individual compaired with the target / expectations.

Multiple Choice Multiple AnswerQuestion What are the common features of a managerial walkabouts?

Correct Answer The period of the walkabout is sufficiently long. , The student is left on hisown to successfully complete his walkabout. , Performance is judged only onthe basis of the final result obtained.

Your Answer The period of the walkabout is sufficiently long. , When faced with severechallenges he may consult a walkabout specialist guide , Performance isjudged only on the basis of the final result obtained.

Multiple Choice Single AnswerQuestion What is step1 / phase1 of a 360 degree Feedback approach?

Correct Answer Orientation

Your Answer Orientation

Multiple Choice Single AnswerQuestion The supervisory skill level survey (SSL technology) essentially developed by

whom?Correct Answer J. Chapiro

Your Answer Anthony Robbins


role played by management in fostering a close understanding between eachother?






Page 53 of 195

Your Answer The personal problems faced by individual employees on the job , To proveweakness & strengths of individuals , Opportunities available to overcomesuch weaknesses.




Multiple Choice Multiple AnswerQuestion Name the appropriate method for forecasting demand which will be best

suited to organisation:Correct Answer Time frame , Resources available

Your Answer Time frame , Resources available , Stability



Your Answer False



Your Answer 45




Multiple Choice Single AnswerQuestion Which pay is one of the most crucial pay given to the employee & also

shown in the pay structure.Correct Answer Performance

Your Answer Potential

Multiple Choice Single AnswerQuestion What are to be proccessed at a central place of the administrator

Correct Answer Questionniares

Your Answer Questionniares

Page 54 of 195



Your Answer Mid 80's



Your Answer Bank

True/FalseQuestion Depending on the career path model of managers, some specialised training

inputs are given at pre-determined times to make him more handling thenew higher assignment

Correct Answer True

Your Answer True



Your Answer True

True/FalseQuestion In the orientation phase, all participants are to submit a list of appraisers by

whom they would like to be assessed.Correct Answer True

Your Answer False








Page 55 of 195





HR practices can contribute to business performance:Correct Answer By building organisational capabilities , By improving employees satisfaction

, By shaping customers and shareholders satisfactionYour Answer By building vision capabilities , By building organisational capabilities , By

improving employees satisfaction




Your Answer National Machinery Manufacturers ltd.

Multiple Choice Single AnswerQuestion Upto late seventies, how many organisations were with HRD department?

Correct Answer Twelve

Your Answer Twelve

Multiple Choice Multiple AnswerQuestion It is said that versality will be the key factor in determining employee value

with following factors :Correct Answer Technology , Leadership , Motivation

Your Answer Leadership , Motivation , Problem solving



Your Answer False



Your Answer 0.15

Page 56 of 195


organisation.Correct Answer Culture

Your Answer Vision






results despite the difficulties inherent in the potential appraisal:Correct Answer Creative imagination , Sense of reality , Effective leadership






Correct Answer Less

Your Answer More







Page 57 of 195













Your Answer True



Your Answer True







Page 58 of 195










are the three good things in your performance appraisal systems? , Whatare the strengths & weaknesses of your training policies & practice?







Your Answer True



Your Answer True




Page 59 of 195












Your Answer False













subordinates, it attempts to help the employee in.-

Page 60 of 195





Your Answer True


















Correct Answer True

Your Answer True




Page 61 of 195

Your Answer Selection of the right people , Good performance appraisal system , Trainingto managers



Your Answer False






Your Answer True














training and providing mechanism.

Page 62 of 195

Correct Answer True

Your Answer True






Your Answer 1920's



Your Answer False












Page 63 of 195




Your Answer 90



Correct Answer Develop sound human relations , Strength the trade union movement ,maintain Industrial harmony

Your Answer Strength the trade union movement , maintain Industrial harmony , Developsound human relations

True/FalseQuestion Increased acceptance of feedback appraisal system is that as large no. of

managers work with wide range of other people, it becomes difficult for asingle manager to accurately assess their contribution.

Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion Why is it that some managements may be disinterested in participation in

Trade Unions?Correct Answer Possibility of cropping up misunderstandings among leaders & members

Your Answer Possibility of cropping up misunderstandings among leaders & members

Multiple Choice Single AnswerQuestion In the stage of career development cycle which out of the following

approach should be adopted to bridge the gap? Alternatives for the trainingshould include a -



True/FalseQuestion An evaluation of where one stands on the basis of their job responsibilities,

leadership, qualities etc will be a good starting point for marketing plans forsuccess

Correct Answer True

Your Answer True

Page 64 of 195



Your Answer True



Your Answer True



Your Answer True

True/FalseQuestion Representatives of the consumers association besides the representatives of

employees & employers have to participate in the meeting of collectivebargaing

Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion HRD process variable include -

Correct Answer Role clarity , Work planning , Better communication

Your Answer Role clarity , Work planning , Better communication

Select The BlankQuestion In one organisation the joke making rounds was that managers came in

vertically and went out ________Correct Answer Horizontally

Your Answer Horizontally




Your Answer Unavoidable circumstances

Page 65 of 195



Your Answer True



Your Answer Labour

Select The BlankQuestion A dynamic and everchanging environment calls for a shift in approach from

________ human resource management to a proactive and innovative one.Correct Answer reactive

Your Answer interactive

Select The BlankQuestion ________ are the visible amounts given for fertilizers export promotion, etc.

Correct Answer Explicit subsidies




Your Answer Strategies of finding new talent. , Strategies of business linkages of HRD. ,Current system of recruitment.


Correct Answer The ability of an organisation to step back & rethink the way it does business, Focus on all form business components: strategy, business process, peopleand technology. , Encouraging enterprenewal adaptation on capabilities withstress on innovative skills & collaborative decision-making

Your Answer Process re-design & system re-engineering , The ability of an organisation tostep back & rethink the way it does business , Focus on all form businesscomponents: strategy, business process, people and technology.




Page 66 of 195


Multiple Choice Multiple AnswerQuestion what is the role played by management representatives while Participating

in traade unions adminstration?Correct Answer Advisory , monitoring information , providing ideas and opinions

Your Answer Advisory , Regulatory , providing ideas and opinions


Correct Answer HR

Your Answer HR







one of the roles of the advisorycommittee

These are not the days ofindvidualism & unorganisation

unionsim unionsim


requisites for consumersim management participation inemployees organisations






Your Answer Moon-flirting

Multiple Choice Single AnswerQuestion How can management representatives essentially help employees'

organisations?Correct Answer Formulation of plans & providing information

Your Answer By improving their bargaining power

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Your Answer Better organisational health , Better developed roles , Better utilisation ofhuman resources



Your Answer True
















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Correct Answer Less

Your Answer More

















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Your Answer True



Your Answer True

















Your Answer How would you critically evaluate the job rotation in your company? , Whatare the three good things in your performance appraisal systems? , What

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are the strengths & weaknesses of your training policies & practice?






Your Answer True



Your Answer True














crucial for the success of HRD audit

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Your Answer False

















Your Answer True





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Correct Answer True

Your Answer True




to managers



Your Answer False





structures etc.

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Correct Answer True

Your Answer True















Your Answer True






Your Answer 1920's

True/False

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Question After the world War II, 'Made in Japan' became a synonym for shoddygoods, but the TQM concept put it on the map.


Your Answer False















Your Answer 90




Your Answer False

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Your Answer True






Your Answer False





Correct Answer to satisfy workers psychological needs , to develop a souce of belongingness, to establish industrial peace

Your Answer to satisfy workers psychological needs , to battle the mounthing problems ofworker , to establish industrial peace


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Question Whose study provides that one create appropriate HRD climate only throughgood practices.

Correct Answer Abraham

Your Answer Abraham






Your Answer False






Correct Answer True

Your Answer True








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Question According to Lahiry what is the simple act of comparison & learning fororganisational improvement?

Correct Answer Benchmarking


True/FalseQuestion The human resource department should move out from routine transactional

activities and let IT take care of their activities.Correct Answer True

Your Answer True




True/FalseQuestion When individual job description and grade description do not match well, the


Your Answer True











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Your Answer True












Your Answer 0.5









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Your Answer False






Your Answer Point



Your Answer Grading






Correct Answer HRD

Your Answer HR

Select The BlankQuestion ________ means every employee is an active participant in goal attainment.

Correct Answer Employee involerment


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Page 81 of 195





Economic, employee market,co's sales expansion forecasts.




Your Answer 0.5



Correct Answer 25-G

Your Answer 25-G




2nd Copy










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Correct Answer Less

Your Answer More



















Your Answer True

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Your Answer True




















Page 84 of 195




Your Answer True



Your Answer True















Your Answer False



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Your Answer True








Job knowledge defined in Ability to consider the extent Ability to consider the extent

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Appraisal form and depth of demonstratedtechnical and professionalcompetence.

and depth of demonstratedtechnical and professionalcompetence.








Correct Answer True

Your Answer True




to managers



Your Answer False






Your Answer True


Arthur He studied the impact of twodifferent management

He studied the impact of twodifferent management

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approaches on theproductivity of steel mills.

approaches on the productivityof steel mills.












Your Answer True






Your Answer 1920's



Your Answer False


the Company.

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Correct Answer Excellent , Poor













Your Answer 90




Your Answer False





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Your Answer True






Your Answer False





Correct Answer to satisfy workers psychological needs , to develop a souce of belongingness, to establish industrial peace

Your Answer to satisfy workers psychological needs , to battle the mounthing problems ofworker , to establish industrial peace

Multiple Choice Single AnswerQuestion Whose study provides that one create appropriate HRD climate only through

good practices.Correct Answer Abraham

Your Answer Abraham

Select The Blank

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Question The ________ provides funds to meet the compensation & trainingexpenditure of retrenched workers.

Correct Answer National Renewal Grant Fund




Your Answer False






Correct Answer True

Your Answer True










True/False

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Question The human resource department should move out from routine transactionalactivities and let IT take care of their activities.

Correct Answer True

Your Answer True






Your Answer True













Your Answer True

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Your Answer 0.5











Your Answer False

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Your Answer Point



Your Answer Grading






Correct Answer HRD

Your Answer HR


Correct Answer Employee involerment






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Economic, employee market,co's sales expansion forecasts.



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the lay off period

Correct Answer 0.5

Your Answer 0.5



Correct Answer 25-G

Your Answer 25-G





strategic business partner is still at a level of ________ ratherthan reality.

Correct Answer RhetoricYour Answer latency

Multiple Choice Multiple AnswerQuestion A culture having which factors as its bed rocks is highly

suitable for 360 degree appraisal.Correct Answer Openness , Authenticity , ConfrontationYour Answer Openness , Authenticity , Confrontation

Multiple Choice Multiple AnswerQuestion In an interview Method of Training Need identification, what do

the Questions asked need to outline?Correct Answer Inputs expected from the Training Department , To prove

weakness & strengths of individuals , Opportunities available toovercome such weaknesses.

Your Answer Inputs expected from the Training Department , To proveweakness & strengths of individuals , Opportunities available toovercome such weaknesses.


organisational success.Correct Answer TrueYour Answer True

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Multiple Choice Multiple AnswerQuestion If employee fedrations & unious are mismanaged they-Correct Answer Disrtub the smooth functioning & growth of organisations ,

affect industrial peace , affect effective management ofpersonnel

Your Answer Disrtub the smooth functioning & growth of organisations ,affect industrial peace , affect effective management ofpersonnel



Your Answer True




Select The BlankQuestion HRD means competence building, commitment building, and

________ building.Correct Answer culture

Your Answer culture




Select The BlankQuestion The ________ provide resources to approved employment

schemes in the organised & marginised sectorsCorrect Answer Employment Generation Fund



mentioned:Correct Answer Wage survey , Designing wage structure. , Construction of the

yardsticksYour Answer Construction of the yardsticks , Wage survey , Designing wage

structure.

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determinationCorrect Answer TrueYour Answer True


with the human resources planCorrect Answer RecruitmentYour Answer Recruitment

Multiple Choice Multiple AnswerQuestion 360 - Degree Appraisal is to get a broad assessment of an

individual from different sources, following factors need to bewatched at this stage -

Correct Answer Individual learning , Organisational learning , ImprovedIndividual behaviour

Your Answer Individual learning , Organisational learning , ImprovedIndividual behaviour


subsystems?Correct Answer HRDYour Answer HRD

Multiple Choice Multiple AnswerQuestion After the assets and liabilities of each individual is identified,

what should be done; some thumb-rules areCorrect Answer Make out a time bound plan to workon your liabilities , Choose

first the liability which is hindering your growth the most , Buildyour career on your assets

Your Answer Make out a time bound plan to workon your liabilities , Choosefirst the liability which is hindering your growth the most ,Make an attempt to transform your liabilities into your assets

Multiple Choice Multiple AnswerQuestion Name the data required by Manpower planning from the

external environment:Correct Answer Techology , Govt. Policies & regulations , Composition of work

forceYour Answer Techology , Govt. Policies & regulations

Multiple Choice Single AnswerQuestion What is step1 / phase1 of a 360 degree Feedback approach?Correct Answer OrientationYour Answer Orientation

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Multiple Choice Multiple AnswerQuestion List the measures to overcome the HRD problems in IndiaCorrect Answer Govt. to take steps to alleviate poverty , Govt. to take steps to

accelarate economic development , People to practice religioustolerance

Your Answer Govt. to take steps to alleviate poverty , Govt. to take steps toaccelarate economic development , Politicians to practicereligious matters




True/FalseQuestion Depending on the career path model of managers, some

specialised training inputs are given at pre-determined times tomake him more handling the new higher assignment

Correct Answer TrueYour Answer True

True/FalseQuestion Factor comparison system consists of selection of key jobs.Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion Name the situation where a person takes the necessary steps

at the right moment of timeCorrect Answer Action

Your Answer Reaction



management

True/FalseQuestion Analysis of secondary data can give a lot of insights into the

HRD assets & liabilities of the companyCorrect Answer TrueYour Answer True

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Multiple Choice Multiple AnswerQuestion Under "Workshop" feedback is done on which kind of

categories?Correct Answer Managerial role , Leadership styles , Behavioural qualities

Your Answer Managerial role , Leadership styles , Behavioural qualities

Multiple Choice Multiple AnswerQuestion While planning for surplus, the following are the options:Correct Answer Reduce work hours , Redesign the jobs , Reassign the jobs




Your Answer Pareek

Multiple Choice Single AnswerQuestion The "Zero defects" concept defined TQM as -Correct Answer The system to be used is prevention.




Your Answer AT & T

Select The BlankQuestion Most HRD audit are due to failures of ________.Correct Answer Implementation



representatives of employees & employers have to participatein the meeting of collective bargaing

Correct Answer TrueYour Answer False


interviews must clearly distinguish between immediate trainingneeds to improve present performance & ________.


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Multiple Choice Single AnswerQuestion What is it that Union leader usually do to gain the confidence of

its member?Correct Answer Win something in grievance procedure


True/FalseQuestion Some employees may not like flesibility in horizontal

movement from one job to anotherCorrect Answer True

Your Answer True

Multiple Choice Single AnswerQuestion Which practices are service related and human resources

related?Correct Answer Organisational

Your Answer Bank


leave, or long training etc is a good mechanism of careerplanning



lowest, in order of their value to the organisation.Correct Answer ranking

Your Answer ranking

Multiple Choice Single AnswerQuestion What is the essentially the most important principle of any

Human Resource Development Activity?Correct Answer Self development.Your Answer An interest for development has to be created within the

Manager

Multiple Choice Single AnswerQuestion One of the importance of HRD isCorrect Answer Role clarityYour Answer Role clarity

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goal attainment.Correct Answer Employee involerment


Match The FollowingQuestion Correct Answer Your AnswerJob analysis It is one of the job

evaluation process whichfinds out relevant facts.

It is one of the jobevaluation process whichfinds out relevant facts.


Simple ranking andgrading are palced undersuch category.


Quantitative job evaluation Point system and factorcomparison methods areplaced under suchcategory.


The beneficiaries tobusiness firms by jobevaluation

It enables Cos. to get datain local wage surveys toestablish job classification.

It enables Cos. to get datain local wage surveys toestablish job classification.




Multiple Choice Single AnswerQuestion Name one of the processes of job evaluationCorrect Answer Select the method

Your Answer Ranking system

Select The BlankQuestion HRD ________ can be treated as a separate element for good

HRD.Correct Answer department

Your Answer Planning

Multiple Choice Single AnswerQuestion Which system emphasis a lot on the need to motivate peopleCorrect Answer Human Resourse DevelopmentYour Answer HR Department

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Your Answer True






assessorYour Answer 2nd Assessor-superior of first assessor, 2nd Assessor- superior of the 1st

assessor



Your Answer False



Your Answer True







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Your Answer To maintain complete descriptopn of each occupation in the entire plant , Topromote accurate consideration of all employees for advancement andtransfer , To ensure that like wages are paid to all qualified employees onunlike work.





Problem children High potential High potential

Concentration ofdevelopmental activities oncertain categories


Creativity & Practical skills Walkabout challenges Walkabout challenges

The ultimate goal of all jobrelated training.



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Question When effort to earn additional income through a second job does not bearfruit, such type of efforts & the consequent results may be called as -

Correct Answer Blue Moon lighting

Your Answer Blue Moon lighting







The beneficiaries to businessfirms by job evaluation


It enables Cos. to get data inlocal wage surveys to establishjob classification.



Multiple Choice Single AnswerQuestion When employees takes up other occupation & spend more or less 70% of

their time & resources for their business or industrial unit. Second jobactivity to this extent may be called as :








Your Answer 0.15





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employee with the organisational career opportunitiesCorrect Answer True

Your Answer True




decisions



Your Answer True

Multiple Choice Multiple AnswerQuestion Name the various HRD values like :

Correct Answer Openness , Trust , Autonomy

Your Answer Openness , Aims , Trust


profitable organisations foresee a crisis and initiate a radical transformationby breaking status barriers & restructuring organisational relationships.

Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion Western and Third World Studies of organisational excellence indicate major

keys to organisational excellence , those are -Correct Answer Mission , Goals , Policies

Your Answer Mission , Policies , Rewards

Select The BlankQuestion A strategy based on superior service is very powerful as the ________ is

highCorrect Answer value added


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Multiple Choice Single AnswerQuestion Who found that customer perceptions & attitudes were affected by what

employees experienced?Correct Answer Schneider

Your Answer Johnson



Your Answer ranking


choosing randomly from the participant's list of work related employees.Each rater receives an envelop having the following :-

Correct Answer Letter from the administrator , Letter from the participant soliciting feedback, Self addressed envelope from the administrator

Your Answer Letter from the administrator , Letter from the participant soliciting feedback, Self addressed envelope from the administrator



, By shaping customers and shareholders satisfactionYour Answer By building organisational capabilities , By improving employees satisfaction

, By shaping customers and shareholders satisfaction







Your Answer by gaining the confidence of union leaders from the initail stages ,managements should educate the members about the concept & value instrenghening union functioning , Management should meet some of theirearly demands to act a peace offering

Multiple Choice Single AnswerQuestion In which approach towards training and development stress is to be given on

learning rather than on teaching?Correct Answer Agricultural approach

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Your Answer SSL Technology






Your Answer Economic , Motivation , Controlling







Your Answer by participating in collective barganing , to demands good supply of qualitygoods at fair practices , to demands good supply of quality goods at fairsprices



Your Answer True






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Your Answer False






Your Answer True

Multiple Choice Single AnswerQuestion Every employee also has a succession plan to him, which is also known as -

Correct Answer Shadow planning




Your Answer less expensive



Your Answer False





Correct Answer Successful HR department will focus on organisational performance. , HR'svalue will be to have the right people ready at right time. , The focus of theHR function will be human capital development & organisational productivity.

Your Answer Successful HR department will focus on organisational performance. , HR'svalue will be to have the right people ready at right time. , The focus of the

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HR function will be human capital development & organisational productivity.



Your Answer Paper


Multiple Choice Multiple AnswerQuestion What are the needs for Quality Audit?Correct Answer It constitutes a permanent record of the progress in achieving the goals of quality. ,It facilitates and encourages supplier quality certificationsystems. , It provides a benchmarkas to theperformance of the quality system.Your Answer It constitutes a permanent record of the progress in achieving the goals of quality. ,It provides a benchmarkas to the performance of the quality system. , It acts as an appraisal system togauge the performance of the TQM processes.


Select The BlankQuestion The national renewal fund is administered by the department of industrial development. TheNRF was proposed to have a corpus of ________ which would be contributed from budgetory supportCorrect Answer Rs. 2000 croresYour Answer Rs. 1000 crores

Multiple Choice Single AnswerQuestion Which of the following statements defines Dr. Joseph Juran's philosophy on TQM -Correct Answer 80% of all quality problems originate from poor management.Your Answer 80% of all quality problems originate from poor management.

Select The BlankQuestion The ________ management of the organisation is committed to develop the competenciesof employees on a continous basisCorrect Answer TopYour Answer Middle

Multiple Choice Multiple AnswerQuestion Name the internal operational measures dealing with how well HR practices are designedand delivered:Correct Answer Cycle time, quality & cost of HR practices , The ratio of HR enpenses , The ratio ofHR professionals to employee population.Your Answer Cycle time, quality & cost of HR practices , Thre ratio of workforce expenses , Theratio of HR professionals to employee population.

Multiple Choice Single AnswerQuestion Which practices should be linked to business goals and corporate strategy :Correct Answer HRD & HRYour Answer HRD & HRM

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True/FalseQuestion It can be enagued that globalization has reduced poverty in India and China, home to movethat half a billion of the world's poor income groupCorrect Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion Under orientation programmes, some very important issues discussed and clarified are :Correct Answer Purpose of 360 Degree Feedback , Who analyzes the data? , Who are going toprovide feedback?Your Answer Purpose of 360 Degree Feedback , Who analyzes the data? , Who are going toprovide feedback?

Multiple Choice Multiple AnswerQuestion According to shroff (1995) the government needs to foucs on three areas which are likely toinpute the effective implementation of the economic policy, they areCorrect Answer Inadequate institutional reform , the speed and sequence of reform measures ,Inadequacies in the communication & political management of there measuresYour Answer Inadequate institutional reform , the speed and sequence of reform measures , lackof directional support


Arthur He studied the impact of two different management approaches on the productivity of steel mills.He studied the impact of two different management approaches on the productivity of steel mills.

Macduffie He studied 70 automobile plants representing 24 companies from 17 different countries.He used one scale i.e. to measure employee skills.

Huselied He used 2 scales- one to measure employee skills and the second to measure employeemotivation. He used 2 scales- one to measure employee skills and the second to measure employeemotivation.

Welbourne and Andrews He studied the survival rate of 136 non-financial companies. He studiedthe survival rate of 136 non-financial companies.

Select The BlankQuestion The ________ provide resources to approved employment schemes in the organised &marginised sectorsCorrect Answer Employment Generation FundYour Answer Employment Generation Fund

True/FalseQuestion It is technology who can provide competitive advantage to corporations.Correct Answer FalseYour Answer True

True/FalseQuestion Flexitime works better when the employees have self-determinationCorrect Answer TrueYour Answer False

Select The BlankQuestion HRD ________ is in methodology of evaluating various elements of HRD .Correct Answer AuditYour Answer Audit

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True/FalseQuestion Workers and trade unions never praticipate in the management of human resourcesCorrect Answer FalseYour Answer True


An efficient plant layout & a good menchmark Ford Motors Benchmarking

Simple act of comparision & learning for organisational improvement BenchmarkingBPR

The Malcolm Bridge National Quality Award Xerox (1989) Xerox (1989)

Japanese firms had ling been benchmarking other companies, many of them American Ohirata(1994)Ohirata (1994)

True/FalseQuestion Collecting bargainig is an institutional process for solving problems arising directly out ofemployee-worker relationshipsCorrect Answer FalseYour Answer True

Select The BlankQuestion In the Development Grade Method of career planning the selected staff for this grade wouldremain there only for ________ yearsCorrect Answer twoYour Answer two

Multiple Choice Multiple AnswerQuestion Job performance refers to :-Correct Answer The actual achievements compaired with the objectives of the job.Your Answer The actual achievements compaired with the objectives of the job. , Theachievements compaired with previous results. , The actual achievements of the individual compaired withthe target / expectations.

Multiple Choice Multiple AnswerQuestion What are the common features of a managerial walkabouts?Correct Answer The period of the walkabout is sufficiently long. , The student is left on his own tosuccessfully complete his walkabout. , Performance is judged only on the basis of the final result obtained.Your Answer The period of the walkabout is sufficiently long. , When faced with severe challengeshe may consult a walkabout specialist guide , Performance is judged only on the basis of the final resultobtained.


Multiple Choice Single AnswerQuestion The supervisory skill level survey (SSL technology) essentially developed by whom?Correct Answer J. ChapiroYour Answer Anthony Robbins


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Question While Trade Unions have their own approach to the problem; what is the role played bymanagement in fostering a close understanding between each other?Correct Answer It's own approach to problem solving techniqueYour Answer To act as a liaison between the problem & union

Multiple Choice Multiple AnswerQuestion In an interview Method of Training Need identification, what do the Questions asked need tooutline?Correct Answer Inputs expected from the Training Department , To prove weakness & strengths ofindividuals , Opportunities available to overcome such weaknesses.Your Answer The personal problems faced by individual employees on the job , To prove weakness& strengths of individuals , Opportunities available to overcome such weaknesses.


Multiple Choice Multiple AnswerQuestion Name the appropriate method for forecasting demand which will be best suited toorganisation:Correct Answer Time frame , Resources availableYour Answer Time frame , Resources available , Stability

True/FalseQuestion It is very easy to write grade description, as the number of jobs increases.Correct Answer FalseYour Answer False


Multiple Choice Single AnswerQuestion The key to the whole SSL programme lies in the identification of -Correct Answer Supervisor's weaknessesYour Answer Supervisor's leadership skills

Multiple Choice Single AnswerQuestion Which pay is one of the most crucial pay given to the employee & also shown in the paystructure.Correct Answer PerformanceYour Answer Potential

Multiple Choice Single AnswerQuestion What are to be proccessed at a central place of the administratorCorrect Answer QuestionniaresYour Answer Questionniares

Multiple Choice Single AnswerQuestion When was the first attempt made to move a change in policies regarding business, licenses& permits operating in IndiaCorrect Answer Mid 80'sYour Answer Mid 80's


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Question Which practices are service related and human resources related?Correct Answer OrganisationalYour Answer Bank

True/FalseQuestion Depending on the career path model of managers, some specialised training inputs aregiven at pre-determined times to make him more handling the new higher assignmentCorrect Answer TrueYour Answer True

True/FalseQuestion Employee's organisations in India have their impact on various aspects, policies pertainingto human resources management of various industriesCorrect Answer TrueYour Answer True

True/FalseQuestion In the orientation phase, all participants are to submit a list of appraisers by whom theywould like to be assessed.Correct Answer TrueYour Answer False

Select The BlankQuestion ________ manpower plan need the involvement of top management as well as HR exports.Correct Answer StrategicYour Answer Long-term

Select The BlankQuestion The major issue to be resolved while framing ________ philosophy is whether to promotelargely from whithin the organisation or to hire people from outside at all levels.Correct Answer RecruitmentYour Answer Recruitment

Multiple Choice Single AnswerQuestion Participation of management' representatives in the trade unions meetings particularly atthe time of industrial dispute help both the parties -Correct Answer To exchange their contradictory viewsYour Answer To thrash out the problem

Multiple Choice Multiple AnswerQuestion Name the Integrative framework that identifies three paths through which HR practices cancontribute to business performance:Correct Answer By building organisational capabilities , By improving employees satisfaction , Byshaping customers and shareholders satisfactionYour Answer By building vision capabilities , By building organisational capabilities , By improvingemployees satisfaction

Select The BlankQuestion In ________ company, there is no sophisticated or detailed manpower planning donecovering the current and future needs of the entire organisation.Correct Answer LARSEN & TUBRO LTD.Your Answer National Machinery Manufacturers ltd.

Multiple Choice Single AnswerQuestion Upto late seventies, how many organisations were with HRD department?Correct Answer TwelveYour Answer Twelve

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Multiple Choice Multiple AnswerQuestion It is said that versality will be the key factor in determining employee value with followingfactors :Correct Answer Technology , Leadership , MotivationYour Answer Leadership , Motivation , Problem solving

True/FalseQuestion HR stands for Human Resourse StrategiesCorrect Answer FalseYour Answer False

Select The BlankQuestion ________ of managers assessed in the same study were positioned in the "Stars" category.Correct Answer 0.15Your Answer 0.15


8.6.05LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The BlankQuestion People take ________ supportively and use it for development.Correct Answer FeedbackYour Answer Feedback

Select The BlankQuestion The ________ are mostly for the employees of the marketing department .Correct Answer CommissionsYour Answer Incentives

True/FalseQuestion Organisations presently are taking measures to satisfy the workers through various

methods including the schemes of worker & participation in managementCorrect Answer TrueYour Answer False

Multiple Choice Multiple AnswerQuestion Name the steps that develop strategic framework for HRDCorrect Answer Realistic employee development , Measurable employee development , Well

costed employee developmentYour Answer Realistic employee development , Measurable employee development , Well costed

employee development

Multiple Choice Single AnswerQuestion If supply of labour is higher than demand, which factor would be relatively low?Correct Answer WageYour Answer Incentive

True/FalseQuestion HRD should be series of adhoc decisions and practices.Correct Answer FalseYour Answer True

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Multiple Choice Multiple AnswerQuestion Name the factors which come under ' Career System' that is component system of

HRD:Correct Answer Career planning , Career development , Potential appraisalsYour Answer Performance appraisal , Potential appraisals

Multiple Choice Multiple AnswerQuestion List the basic managerial skills:Correct Answer To supervise , To stimulate , To motivateYour Answer To supervise , To motivate , To control

True/FalseQuestion It is very easy to write grade description, as the number of jobs increases.Correct Answer FalseYour Answer False

True/FalseQuestion The relationship between good HR practices and organisational effectiveness is very

simple.Correct Answer FalseYour Answer True

Multiple Choice Single AnswerQuestion During the pre-reform period what was the industrial growth during the 1950-60

period essentiallyCorrect Answer 7% to 9%Your Answer 7% to 9%

Multiple Choice Multiple AnswerQuestion In an interview Method of Training Need identification, what do the Questions asked

need to outline?Correct Answer Inputs expected from the Training Department , To prove weakness &

strengths of individuals , Opportunities available to overcome such weaknesses.Your Answer Opportunities available to overcome such weaknesses.


Multiple Choice Multiple AnswerQuestion Under HRD, name the factors that act as motivating forcesCorrect Answer Job enrichment , Informal organisation , Participative managementYour Answer Employee enrichment , Job enrichment , Participative management

Multiple Choice Multiple AnswerQuestion Every HRD system developed by an organisation should be based on the following

elements of HRM. Those are:Correct Answer Suitable compensation plan , Selection of the right people , Good performance

appraisal systemYour Answer Suitable compensation plan , Selection of the right people , Good performance

appraisal system

Select The BlankQuestion The major issue to be resolved while framing ________ philosophy is whether to

promote largely from whithin the organisation or to hire people from outside at all levels.Correct Answer Recruitment

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Select The BlankQuestion While evaluating ________ jobs, where nature of work is difficult to be expressed in

quantifiable numbers.Correct Answer manegerialYour Answer workers

Match The FollowingQuestion Correct Answer Your AnswerThe monitoring stageThe firm checks the new system against strategy.The firm checks the new

system against strategy.The clarification stage The firm identifies and confirms the overall business direction. The

firm identifies and confirms the overall business direction.The assessment stage The firm calculates the cost of investment on the human capital and

the value placed by employees on this investment. The firm calculates the cost of investment on thehuman capital and the value placed by employees on this investment.

The design stage The firm plans the proposed changes into practice. The firm createprogrammes that yield better returns on human capital.

Multiple Choice Multiple AnswerQuestion List the measures to overcome the HRD problems in IndiaCorrect Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate

economic development , People to practice religious toleranceYour Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate economic

development , People to practice religious tolerance

Multiple Choice Single AnswerQuestion What is it that Moon-lighting by employees, if extensively part taken, affect Human

Resource Manager in the future adversely?Correct Answer Disharmony in individual & organisational goal balance.Your Answer Disharmony in individual & organisational goal balance.

Multiple Choice Single AnswerQuestion Who is the person who should always remain away from Doppelganger effect.Correct Answer Chief ExecutiveYour Answer Subordinate


employee with the organisational career opportunitiesCorrect Answer TrueYour Answer True

Select The BlankQuestion Section ________ of the Industrial Disputes Act 1947 , states that an employer

should only retrench employees who have been most recently hired.Correct Answer 25-GYour Answer 25-G

Multiple Choice Multiple AnswerQuestion What were the key components of the New Economic Policy?Correct Answer Liberalisation , Privatization , Market friendly stateYour Answer Liberalisation , Privatization , Market friendly state

True/FalseQuestion The HRD programmes fail due to poverty, social injustice.Correct Answer True

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Your Answer True

Select The BlankQuestion ________ is indicated by work effort and it should be continuous.Correct Answer CommitmentYour Answer Commitment

Multiple Choice Single AnswerQuestion What is the long form of CII?Correct Answer Confederation of Indian IndustryYour Answer Confederation of Indian Industry

Multiple Choice Multiple AnswerQuestion According to Gurucharan Das what should Indian companies focus its effort to

emerge winners in the light of the liberalization & globalization?Correct Answer Be able to capitalize on global trade , Not ignore quality , Product

developmentYour Answer Diversity rather than focus on a single area of competence , Be able to capitalize on

global trade , Not ignore quality

Multiple Choice Multiple AnswerQuestion Ranking system measures each job in comparison with other jobs in terms of the

relative importance of the following factors:Correct Answer Supervision & leadership , Co-operation & association outside the line of

authority , Probability & consequences of errorsYour Answer Supervision & leadership , Co-operation & association outside the line of authority ,

Probability & consequences of errors


administrator.Correct Answer TrueYour Answer True

Select The BlankQuestion HRD ________ is in methodology of evaluating various elements of HRD .Correct Answer AuditYour Answer Audit


Select The BlankQuestion 360 -Degree Feedback enhances the quality of ________ decisions.Correct Answer HRYour Answer HRD

True/FalseQuestion After the world War II, 'Made in Japan' became a synonym for shoddy goods, but the

TQM concept put it on the map.Correct Answer FalseYour Answer False

True/FalseQuestion Flexitime works better when the employees have self-determinationCorrect Answer True

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Your Answer True

True/FalseQuestion Proper implementation and support of all management levels are not very crucial for

the success of HRD auditCorrect Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion The differences in which kind of faiths among the people is hurdle in the HRDCorrect Answer ReligiousYour Answer Religious

Multiple Choice Single AnswerQuestion Why is it that some managements may be disinterested in participation in Trade

Unions?Correct Answer Possibility of cropping up misunderstandings among leaders & membersYour Answer Possibility of cropping up misunderstandings among leaders & members

Multiple Choice Single AnswerQuestion What can influence the organisation's business goals?Correct Answer HRD outcomesYour Answer HR Systems

Select The BlankQuestion A paper prepared by Mr. P Chidambaram, titled Indian subsidies reveals that in order

to cleen its fiscal dificult ina few year, India needs to out down about 50% of subsidies in ________ goodssince it yields only 10% returns

Correct Answer Non-meritYour Answer Non-merit

Select The BlankQuestion The problem and challenges of continous improvement can be effectively tackled by

taking advantage of ________.Correct Answer Synergy of teamsYour Answer Quality measurement



Multiple Choice Single AnswerQuestion What is concerned with developing a pool of candidates in line with the human

resources planCorrect Answer RecruitmentYour Answer Recruitment


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Multiple Choice Single AnswerQuestion What is the programme of allowing flexibility in handling the type of work in variousdepartments of the organisation in a systematic way be the employee during his tenure of employment inan organisation?

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Select The BlankQuestion In a re-engineering programme, when a process changes so does the ________ of theconcerned employee.Correct Answer job profileYour Answer job profile






Multiple Choice Multiple AnswerQuestion Within the establishment stage of the career development cycle, what are very importantoccasions for a young employee?Correct Answer The first promotion , Successfully completed asignment , The first performanceappraisal

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Your Answer The first promotion , Successfully completed asignment , The first performanceappraisal












Select The BlankQuestion Federation & union at all levels are managed on the lines of management of ________Correct Answer A political body

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True/FalseQuestion Organizations gear most of their management succession activities to the immediate past.Correct Answer FalseYour Answer False






Multiple Choice Multiple AnswerQuestion In an interview Method of Training Need identification, what do the Questions asked need tooutline?

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Correct Answer Inputs expected from the Training Department , To prove weakness & strengths ofindividuals , Opportunities available to overcome such weaknesses.Your Answer Inputs expected from the Training Department , To prove weakness & strengths ofindividuals , Opportunities available to overcome such weaknesses.













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Ruchi LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Multiple AnswerQuestion Some of the tools of Expert Systems areCorrect Answer WAX , Expert EaseYour Answer WAX , Expert Ease

Multiple Choice Single AnswerQuestion Data processing meansCorrect Answer Processing of raw facts.Your Answer Processing of raw facts.

Multiple Choice Single AnswerQuestion One of the following is the first component of DBMSCorrect Answer DDLYour Answer DDL

Select The BlankQuestion The________is the component of communication to which information is transferredCorrect Answer ReceiverYour Answer Receiver

Multiple Choice Multiple AnswerQuestion There are different categories in computers such asCorrect Answer Super computer. , Mini computer. , Micro computer.Your Answer Super computer. , Mini computer. , Micro computer.

True/FalseQuestion The ability to be creative and imaginative is lower in Artificial Intelligence than that ofnatural intelligence.Correct Answer TrueYour Answer True

Select The BlankQuestion ________is critical for transaction processing.Correct Answer DataYour Answer Data

Multiple Choice Single AnswerQuestion Due to one of the following the consumers can be convinced that the prospective clientssoftware is developed using best practicesCorrect Answer software quality assuranceYour Answer software quality assurance

Multiple Choice Multiple AnswerQuestion Disadvantages of vacuum tubes are itCorrect Answer Generated lot of heat. , Consumed more power. , Very short span of life.Your Answer Generated lot of heat. , Consumed more power. , Very short span of life.

True/FalseQuestion Polymorphism is the ability to take more from two forms.Correct Answer False

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Your Answer False

Multiple Choice Single AnswerQuestion MIS helps the organization inCorrect Answer process of decision makingYour Answer process of decision making

Multiple Choice Multiple AnswerQuestion Some of the output devices areCorrect Answer Plotters. , Printers.Your Answer Plotters. , Printers.

Select The BlankQuestion ________ is a Back office Application.Correct Answer Maintenance of the service facilitiesYour Answer Maintenance of the service facilities

Multiple Choice Multiple AnswerQuestion The different types of systems available areCorrect Answer Open and closed systems. , Natural and artificial systems. , Conceptual and empiricalsystems.Your Answer Open and closed systems. , Natural and artificial systems. , Conceptual and empiricalsystems.

Multiple Choice Single AnswerQuestion Information requirement within organization areCorrect Answer differentYour Answer different

Select The BlankQuestion ESS/EIS is developed to support decision making processes at the________level.Correct Answer top managementYour Answer top management

True/FalseQuestion Encapsulation refers to art of representing essential features without including thebackground details.Correct Answer FalseYour Answer False


The longer the data warehouse has been in use the more it will evolve. the more it will evolve.

In today's information era data constitutesone of the potentially most powerful assets of corporateorganization. one of the potentially most powerful assets of corporate organization.

As data is routinely collected and stored away in archives organizations face dilemma of being datarich but information poor. organizations face dilemma of being data rich but information poor.

Data in the data warehouse and is used for comparisons, trends, provide historical perspectiveforecasting. generating reports and answering pre-defined queries.

Multiple Choice Single AnswerQuestion What denotes the hierarchy of and organizationCorrect Answer organization structure

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Your Answer organization structure

Select The BlankQuestion In the________database model each record appears to be like an organizational chart withone top level segment called root, spreading downward into branches and leaves.Correct Answer hierarchicalYour Answer hierarchical

Multiple Choice Single AnswerQuestion IMS is the short form ofCorrect Answer Information Management System.Your Answer Information Management System.

True/FalseQuestion When an employee leaves the organization his user Id should be terminated.Correct Answer TrueYour Answer True

True/FalseQuestion Expert systems are very easy to maintain.Correct Answer FalseYour Answer False

True/FalseQuestion Expert systems are not widely used or tested due to difficulty in use.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion MIS always refers toCorrect Answer computer system and manual systemYour Answer computer system

Select The BlankQuestion ________helps to connect dissimilar networks by providing the translation from one set ofprotocols to another.Correct Answer GatewayYour Answer Gateway

Multiple Choice Single AnswerQuestion MIS as a combination of human and computer based resources result intoCorrect Answer both of the aboveYour Answer both of the above

Multiple Choice Single AnswerQuestion Tick IT certification scheme is aCorrect Answer sector schemeYour Answer sector scheme

Select The BlankQuestion The choice of technology makes a significant ________ in the service quality to thecustomer.Correct Answer differenceYour Answer difference


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DML is generally used in conjunction with 3rd or 4th generation programming languages. 3rd or 4thgeneration programming languages.

The database approach evolved out of the need to eliminate the data management problems.eliminate the data management problems.

Database implies a particular structuring of data both conceptual and physical. both conceptual andphysical.

In a database instead of storing data separately data records are physically organized and storedcentrally. data records are physically organized and stored centrally.

Select The BlankQuestion The commands received from the________management components are delivered either tothe model base management system or the mode execution system.Correct Answer dialogueYour Answer dialogue

True/FalseQuestion The marketing service system will provide the facility of re-opening enquiries received fromdistributors or customer.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion The basic relationships used in Relational Database Management System areCorrect Answer Select , Project , JoinYour Answer Select , Project , Join

Select The BlankQuestion One of the service goals of airline industry is ________ % occupancy to conclude that theschedules are convenient.Correct Answer 95Your Answer 95

Multiple Choice Multiple AnswerQuestion The different types of threats/problems faced by information security system areCorrect Answer external threat , internal threatYour Answer external threat , internal threat

Multiple Choice Multiple AnswerQuestion The functions of the operating system areCorrect Answer Scheduling computer events. , Monitoring events.Your Answer Scheduling computer events. , Monitoring events.

True/FalseQuestion Feedback can be only positive.Correct Answer FalseYour Answer False

True/FalseQuestion Files that have not been accessed for quite some time should be purged, to free up space.Correct Answer TrueYour Answer True

True/FalseQuestion Products are tangible, services are intangible.

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Multiple Choice Single AnswerQuestion The ethical dimensions would cover one of the following aspects:Correct Answer Obligation to employeesYour Answer Obligation to employees

Multiple Choice Single AnswerQuestion One of the following is an Ethical DilemmaCorrect Answer Inefficient programming logicYour Answer Inefficient programming logic

Multiple Choice Multiple AnswerQuestion The strategic planning which is an activities sub - system would be responsible forCorrect Answer Formulation of objectives. , Formulation of strategic plans.Your Answer Formulation of objectives. , Formulation of strategic plans.

Multiple Choice Single AnswerQuestion The back bone of any organization isCorrect Answer informationYour Answer information

Multiple Choice Single AnswerQuestion Bottom-up approach is used inCorrect Answer Object oriented programmingYour Answer Object oriented programming

Multiple Choice Multiple AnswerQuestion The signals through which data is transferred in telecommunication areCorrect Answer Analog. , Digital. , Electromagnetic wave.Your Answer Analog. , Digital.

Multiple Choice Multiple AnswerQuestion The different types of data processing areCorrect Answer Batch. , Online. , Real time.Your Answer Batch. , Online. , Real time.

Multiple Choice Single AnswerQuestion The bus which specifies whether to read or write data from input device is:Correct Answer Control.Your Answer Control.

Vinit LIST OF ATTEMPTED QUESTIONS AND ANSWERS


The product can be offered on payment while services are offered on demand. while services areoffered on demand.

Unlike the manufacturing the service sector does not have physical goods to be manufacturing for thecustomers. the service sector does not have physical goods to be manufacturing for the customers.

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The MIS normally found in a manufacturing sector will not be suitable for service sector. willnot be suitable for service sector.

Any human interaction is knowledge based hence information based. hence information based.

Multiple Choice Multiple AnswerQuestion The fourth generation computers have become instrumental inCorrect Answer Providing impetus to CAD/CAM. , Spreading computers from offices to homes. ,Decentralizing computer organization.Your Answer Providing impetus to CAD/CAM. , Spreading computers from offices to homes. ,Decentralizing computer organization.

Multiple Choice Single AnswerQuestion Data Warehousing is seen as a Data Arrangement technology adopting one of the following:Correct Answer Up-date approachYour Answer Up-date approach

Select The BlankQuestion In the hierarchical model within each record data elements are organized into pieces ofrecords called________.Correct Answer segmentsYour Answer segments

Multiple Choice Multiple AnswerQuestion Some of the policies / measures that needs to be addressed in case of avoiding internalsecurity threats areCorrect Answer passwords , special privilege IDs , authorization levelsYour Answer passwords , special privilege IDs , authorization levels


In DSS focus is on semi structured tasks semi structured tasks

MIS is considered useful for structured decisions useful for structured decisions

DSS is considered useful for decisions at tactical/strategic levels useful for decisions attactical/strategic levels

In MIS focus is on structured tasks and routine decisions structured tasks and routine decisions

Multiple Choice Single AnswerQuestion One of the following is true with Data warehousingCorrect Answer It is a data manipulation tool.Your Answer Provides user with the tools to store the summarized information from multiple,heterogeneous databases

Multiple Choice Single AnswerQuestion The following layer of the OSI provides the means to establish maintain and terminate theconnections.Correct Answer Network layer.Your Answer Network layer.

Multiple Choice Single AnswerQuestion The most critical part of System Design Life Cycle as the whole edifice of the informationsystem would depend upon

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Correct Answer Information requirement analysisYour Answer Information requirement analysis

Select The BlankQuestion Criticism free idea generation is a factor of________.Correct Answer GDSSYour Answer GDSS

Multiple Choice Multiple AnswerQuestion Some of the popular reasons for breaking into computer system areCorrect Answer money , dishonor , challenge of doing it data dictionaryYour Answer money , challenge of doing it data dictionary

Multiple Choice Multiple AnswerQuestion Some of the mistakes that should be avoided while implementing data warehouse areCorrect Answer Expecting warehouse to stay static. , Using poor definition and approach. , Usinginexperienced personnel.Your Answer Expecting warehouse to stay static. , Using poor definition and approach. , Usinginexperienced personnel.

Select The BlankQuestion Idea organisation and evaluation is a________of GDSS.Correct Answer FactorYour Answer Factor

Select The BlankQuestion There are________steps in Prototyping process.Correct Answer fourYour Answer four

Multiple Choice Multiple AnswerQuestion The non-functional prototype approach focuses on the following aspectsCorrect Answer User interface , Data entry displays , System outputsYour Answer User interface , Data entry displays , System outputs

Multiple Choice Multiple AnswerQuestion Some of the benefits of EIS /ESS areCorrect Answer Better strategic planning and control , Time effective information , Increasescommunication capability and qualityYour Answer Better strategic planning and control , Time effective information , Increasescommunication capability and quality

Multiple Choice Single AnswerQuestion MIS helps the organization inCorrect Answer process of decision makingYour Answer process of decision making

Multiple Choice Multiple AnswerQuestion DBMSCorrect Answer Is used for creating, revising and controlling database. , Is specially devised softwareto create and maintain a database. , Is a software system which performs the functions of defining.Your Answer Is a software system which performs the functions of defining. , Is used for creating,revising and controlling database. , Is specially devised software to create and maintain a database.

True/FalseQuestion Prototyping is like a blue print of any product/project.Correct Answer TrueYour Answer True

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Multiple Choice Single AnswerQuestion Planning personnel requirements, analyzing performance etc would be the tasks of thefunctional sub - systemCorrect Answer Personnel.Your Answer Personnel.

True/FalseQuestion Resource, planning and control in the hospital industry is used for judging the usage of thefacilities and to put them in proper use.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion Information requirement within organization areCorrect Answer differentYour Answer different

True/FalseQuestion Digitization of data has caused data explosion over the past two decades.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion One of the key forces in a person's ethics is:Correct Answer Family influencesYour Answer Family influences

Multiple Choice Single AnswerQuestion MIS always refers toCorrect Answer computer system and manual systemYour Answer computer system and manual system

Multiple Choice Single AnswerQuestion The back bone of any organization isCorrect Answer informationYour Answer information

True/FalseQuestion Super computers are often termed as or considered synonymous with personal computers.Correct Answer FalseYour Answer False

Multiple Choice Multiple AnswerQuestion According to Herbert Simon model, the decision making process consists of the followinginter related phasesCorrect Answer The intelligence phase. , Design phase. , Choice phase.Your Answer The intelligence phase. , Design phase. , Choice phase.

True/FalseQuestion Compiler is used to translate assembly language.Correct Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion RDBMS is the short form ofCorrect Answer Relational Database Management SystemYour Answer Relational Database Management System

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Multiple Choice Single AnswerQuestion OLTP is the short form ofCorrect Answer Online Transaction Processing.Your Answer Online Transaction Processing.

Multiple Choice Multiple AnswerQuestion Some of the reports that are generated by the inventory management system areCorrect Answer Goods receipt. , Rejection GP. , Stock information.Your Answer Goods receipt. , Rejection GP. , Stock information.

Select The BlankQuestion In________type of feasibility the likely savings to be effected and the cost benefits areassessed.Correct Answer EconomicYour Answer Economic

True/FalseQuestion Dynamic binding is associated to polymorphism and inheritance.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion User Termination comes under one of the following:Correct Answer Internal Security ThreatYour Answer Internal Security Threat

True/FalseQuestion Passwords can be of two characters also.Correct Answer FalseYour Answer False

Multiple Choice Multiple AnswerQuestion Maintenance refers to changes inCorrect Answer Hardware , SoftwareYour Answer Hardware , Software , Documentation , Procedures

Select The BlankQuestion Select, train and ________ the employees to work for the customers is a principle stated byTom Peters in "The Service Edge".Correct Answer EmpowerYour Answer Empower

Select The BlankQuestion Sensor Data is an application of ________Correct Answer Data MiningYour Answer Data Mining

True/FalseQuestion Transaction processing system is normally used by operations personnel or supervisors.Correct Answer TrueYour Answer False

Select The BlankQuestion According to DoD 1985, Quality means the degree to which the________of the softwareenable it to perform its specified end item use.Correct Answer AttributesYour Answer Attributes

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Multiple Choice Single AnswerQuestion The way in which machines are connected in a network is itsCorrect Answer Topology.Your Answer Topology.

Multiple Choice Single AnswerQuestion What denotes the hierarchy of and organizationCorrect Answer organization structureYour Answer organization structure

True/FalseQuestion Like any other product in the market, software should also be evaluated carefully beforethey are delivered and implemented.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion The flow of information through MIS isCorrect Answer need dependentYour Answer structure dependent

True/FalseQuestion If the servicing process is not enjoyable though it gives what is asked for thendissatisfaction occurs.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion Mr. Nitin Joshi enters a shopping all. He buys a shaving cream. He tries to bargain for it.This is due to:Correct Answer Changes in industry structure.Your Answer Spawning of new business.


Select The BlankQuestion 360 -Degree Feedback enhances the quality of ________ decisions.Correct Answer HRYour Answer HRD

Multiple Choice Multiple AnswerQuestion What are the limitations of HRD Audits?Correct Answer Becoming more of a political game than a genuine effort for improvement. ,

Failures of implementations , Does not give evaluation of indiveduals but focuses on unit & systems

Your Answer Becoming more of a political game than a genuine effort for improvement. , Failuresof implementations , Does not give evaluation of indiveduals but focuses on unit & systems

Multiple Choice Multiple AnswerQuestion Under HRD, name the factors that act as motivating forcesCorrect Answer Job enrichment , Informal organisation , Participative management

Your Answer Employee enrichment , Job enrichment , Participative management

Select The Blank

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Question The factors coming under Discipline & Attendance are Time keeping and ________.

Correct Answer ObedienceYour Answer Manners

Multiple Choice Multiple AnswerQuestion Every HRD system developed by an organisation should be based on the following

elements of HRM. Those are:Correct Answer Suitable compensation plan , Selection of the right people , Good performance

appraisal systemYour Answer Suitable compensation plan , Selection of the right people , Good performance

appraisal system

Multiple Choice Single AnswerQuestion When employees spend half of the time and / or resources available to them on a

second job / occupation for luxuries / comforts it is known as :Correct Answer Half Moon lightingYour Answer Half Moon lighting


Correct Answer Win something in grievance procedureYour Answer Win something in grievance procedure

True/FalseQuestion The main focus of attention today is the employee.Correct Answer FalseYour Answer True

Select The BlankQuestion At Hewlett Packard, as part of their BPR programme, the ________directs resources

from applicants to a centralised employment response centre.Correct Answer EMSYour Answer EMS

Select The BlankQuestion The role of the organisation in career planning is to introduce & strengthen systems

to ensure ________ of employeesCorrect Answer Career ProgressionYour Answer Participation


important and crucial wing of themCorrect Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion In an employees organisation the flow of decisions from the President / Secretary &

Craft / Unit level Union flow to -Correct Answer General body of Members of employees organisationsYour Answer General Secretary

True/FalseQuestion Majority of the disputes in industries are related to the problem of wages, salaries &

benefitsCorrect Answer True

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Your Answer True

Match The FollowingQuestion Correct Answer Your AnswerNeed for HRD Audit It attempts to find out the future HRD needs of the company after

assessing the current HRD activities & inputs It attempts to find out the future HRD needs of thecompany after assessing the current HRD activities & inputs

Limitation of HRD Audit It does not give evaluation of individuals but focuses on unitand systems. It does not give evaluation of individuals but focuses on unit and systems.

Definition of HRD Audit It is a comprehensive evaluation of the current HRD strategiesstructure, systems styles and skills in the business plans of a company It is a comprehensive evaluation ofthe current HRD strategies structure, systems styles and skills in the business plans of a company

Role of HRD Audit in business improvement It helps in changes in the styles of the topmanagement If helps in changes in the styles of the lower management

Multiple Choice Multiple AnswerQuestion If employee fedrations & unious are mismanaged they-Correct Answer Disrtub the smooth functioning & growth of organisations , affect industrial

peace , affect effective management of personnelYour Answer Disrtub the smooth functioning & growth of organisations , affect industrial peace ,

affect effective management of personnel



development , People to practice religious tolerance

Multiple Choice Multiple AnswerQuestion There are companies where the HR department lists out the raters by choosing

randomly from the participant's list of work related employees. Each rater receives an envelop having thefollowing :-

Correct Answer Letter from the administrator , Letter from the participant soliciting feedback ,Self addressed envelope from the administrator

Your Answer Letter from the administrator , Letter from the participant soliciting feedback , Letterfrom the monitors

Select The BlankQuestion A paper prepared by Mr. P Chidambaram, titled Indian subsidies reveals that in order

to cleen its fiscal dificult ina few year, India needs to out down about 50% of subsidies in ________ goodssince it yields only 10% returns

Correct Answer Non-meritYour Answer Merit

Multiple Choice Single AnswerQuestion In the same organisation, with the new policy, what is the policy if the assessor is

transferred from his/her job after Feb.Correct Answer He/She will complete the appraisal of those reporting to him/her & proceed on

transferYour Answer Another superior takes charge of the appraisal for the assessee

Select The BlankQuestion ________ are those who provide competitive advantage to corporations.

Correct Answer PeopleYour Answer Politicians

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Select The BlankQuestion Expenses incurred by a firm on recruitment , training & devlopment of employees are

treated as ________Correct Answer Current costsYour Answer Revenue costs

True/FalseQuestion Potential refers to the likelihood of the job holder making a future contribution to the

employing organisation.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion Why do most companies want HRD audit?Correct Answer Change of Leadership , To make HR function business-driven , For growth &

diversificationYour Answer Change of Leadership , To make HR function business-driven , For growth &

diversification

Select The BlankQuestion Under Voluntary retirement scheme income tax benefits for employees who have

accepted the scheme are however , valid only for payouts of upto ________Correct Answer Rs. 5 lakhYour Answer Rs. 5 lakh

Multiple Choice Multiple AnswerQuestion Name the Integrative framework that identifies three paths through which HR

practices can contribute to business performance:Correct Answer By building organisational capabilities , By improving employees satisfaction ,

By shaping customers and shareholders satisfactionYour Answer By building vision capabilities , By building organisational capabilities , By improving

employees satisfaction

Multiple Choice Multiple AnswerQuestion Job performance refers to :-Correct Answer The actual achievements compaired with the objectives of the job.

Your Answer Successful completion of an assigned task contributing to the organisation goals. ,The actual achievements compaired with the objectives of the job. , The actual achievements of theindividual compaired with the target / expectations.


organisation.Correct Answer CultureYour Answer Vision

Multiple Choice Single AnswerQuestion HR managers to gurantee their viability need to think themselves as -Correct Answer Strategic partnersYour Answer Leader




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Multiple Choice Multiple AnswerQuestion While planning for surplus, the following are the options:Correct Answer Reduce work hours , Redesign the jobs , Reassign the jobsYour Answer Increase work hours , Redesign the jobs

True/FalseQuestion A major beneficiary of liberalization and consequently competition not been the

consumer ….. But the inustryCorrect Answer FalseYour Answer False


________ human resource management to a proactive and innovative one.Correct Answer reactiveYour Answer conservative

Select The BlankQuestion ________ are issued to the employees to be a shareholders in the company.

Correct Answer ESOPYour Answer ESOP


the success of HRD auditCorrect Answer FalseYour Answer False

True/FalseQuestion Successful HR departments will focus on motivational performance .Correct Answer FalseYour Answer True




Correct Answer ReligiousYour Answer Political


resources planCorrect Answer RecruitmentYour Answer Training


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Question Name the various Organisational effectiveness dimensions.Correct Answer Higher productivity , Cost reduction , More profitYour Answer Higher productivity , Cost reduction , More profit

Multiple Choice Single AnswerQuestion One of the importance of HRD isCorrect Answer Role clarityYour Answer System clarity



True/FalseQuestion Politician as the custodian of the nation has the responsibility to protect the interest

of all the parties envolved in the process of organisationCorrect Answer FalseYour Answer True

Multiple Choice Multiple AnswerQuestion Member ship of the nation wide consumer councils (as formed by the Government)

would comprise representative ofCorrect Answer various ministeries , manufactures of commerce , cost account & Consumer

Your Answer various ministeries , employess organisations , manufactures of commerce

Multiple Choice Single AnswerQuestion Name the process which is continous and stops only when the organisation ceases to

existCorrect Answer HiringYour Answer Supplying

True/FalseQuestion The relationship between good HR practices and organisational effectiveness is very

simple.Correct Answer FalseYour Answer FalseLIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The BlankQuestion Ulrich (1994) says:The idea of utilising human resource as aa strategic business

partner is still at a level of ________ rather than reality.Correct Answer RhetoricYour Answer latency

Multiple Choice Multiple AnswerQuestion A culture having which factors as its bed rocks is highly suitable for 360 degree

appraisal.Correct Answer Openness , Authenticity , ConfrontationYour Answer Openness , Authenticity , Confrontation

Multiple Choice Multiple AnswerQuestion In an interview Method of Training Need identification, what do the Questions asked

need to outline?

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Correct Answer Inputs expected from the Training Department , To prove weakness &strengths of individuals , Opportunities available to overcome such weaknesses.

Your Answer Inputs expected from the Training Department , To prove weakness & strengths ofindividuals , Opportunities available to overcome such weaknesses.

True/FalseQuestion An employee sponsor, the HR manager plays an integral role in organisational

success.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion If employee fedrations & unious are mismanaged they-Correct Answer Disrtub the smooth functioning & growth of organisations , affect industrial

peace , affect effective management of personnelYour Answer Disrtub the smooth functioning & growth of organisations , affect industrial peace ,

affect effective management of personnel

True/FalseQuestion The data obtained through job analysis are recorded on what is known as job

analysis sheet.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion Performance counselling should not give a chance in discussion like -Correct Answer Increments , Salaries , RewardsYour Answer Increments , Salaries , Rewards

Select The BlankQuestion HRD means competence building, commitment building, and ________ building.

Correct Answer cultureYour Answer culture


Correct Answer ReligiousYour Answer Religious

Select The BlankQuestion The ________ provide resources to approved employment schemes in the organised

& marginised sectorsCorrect Answer Employment Generation FundYour Answer Employment Generation Fund

Multiple Choice Multiple AnswerQuestion Under the 'Point rating system' name the important steps mentioned:Correct Answer Wage survey , Designing wage structure. , Construction of the yardsticks


True/FalseQuestion Flexitime works better when the employees have self-determinationCorrect Answer TrueYour Answer True

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resources planCorrect Answer RecruitmentYour Answer Recruitment

Multiple Choice Multiple AnswerQuestion 360 - Degree Appraisal is to get a broad assessment of an individual from different

sources, following factors need to be watched at this stage -Correct Answer Individual learning , Organisational learning , Improved Individual behaviour

Your Answer Individual learning , Organisational learning , Improved Individual behaviour


Multiple Choice Multiple AnswerQuestion After the assets and liabilities of each individual is identified, what should be done;

some thumb-rules areCorrect Answer Make out a time bound plan to workon your liabilities , Choose first the

liability which is hindering your growth the most , Build your career on your assetsYour Answer Make out a time bound plan to workon your liabilities , Choose first the liability which

is hindering your growth the most , Make an attempt to transform your liabilities into your assets

Multiple Choice Multiple AnswerQuestion Name the data required by Manpower planning from the external environment:

Correct Answer Techology , Govt. Policies & regulations , Composition of work force

Your Answer Techology , Govt. Policies & regulations




development , Politicians to practice religious matters




True/FalseQuestion Depending on the career path model of managers, some specialised training inputs

are given at pre-determined times to make him more handling the new higher assignment

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True/FalseQuestion Factor comparison system consists of selection of key jobs.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion Name the situation where a person takes the necessary steps at the right moment of

timeCorrect Answer ActionYour Answer Reaction

Multiple Choice Multiple AnswerQuestion Under HRD, name the factors that act as motivating forcesCorrect Answer Job enrichment , Informal organisation , Participative management


True/FalseQuestion Analysis of secondary data can give a lot of insights into the HRD assets & liabilities

of the companyCorrect Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion Under "Workshop" feedback is done on which kind of categories?Correct Answer Managerial role , Leadership styles , Behavioural qualitiesYour Answer Managerial role , Leadership styles , Behavioural qualities

Multiple Choice Multiple AnswerQuestion While planning for surplus, the following are the options:Correct Answer Reduce work hours , Redesign the jobs , Reassign the jobsYour Answer Reduce work hours , Redesign the jobs , Reassign the jobs

Multiple Choice Single AnswerQuestion Whose study provides that one create appropriate HRD climate only through good

practices.Correct Answer AbrahamYour Answer Pareek

Multiple Choice Single AnswerQuestion The "Zero defects" concept defined TQM as -Correct Answer The system to be used is prevention.Your Answer The system to be used is prevention.

Select The BlankQuestion ________ is the example of the balanced score card applications in some companies.

Correct Answer AT & TYour Answer AT & T

Select The BlankQuestion Most HRD audit are due to failures of ________.Correct Answer ImplementationYour Answer Implementation

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employees & employers have to participate in the meeting of collective bargaingCorrect Answer TrueYour Answer False

Select The BlankQuestion In the interview method of training-need identification interviews must clearly

distinguish between immediate training needs to improve present performance & ________.Correct Answer Development needs for growthYour Answer Development needs for growth


Correct Answer Win something in grievance procedureYour Answer Win something in grievance procedure

True/FalseQuestion Some employees may not like flesibility in horizontal movement from one job to

anotherCorrect Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion Which practices are service related and human resources related?Correct Answer OrganisationalYour Answer Bank

True/FalseQuestion Giving a business group exposure when the boss goes on long leave, or long training

etc is a good mechanism of career planningCorrect Answer FalseYour Answer False

Select The BlankQuestion Under ________ method jobs are arranged from highest to lowest, in order of their

value to the organisation.Correct Answer rankingYour Answer ranking

Multiple Choice Single AnswerQuestion What is the essentially the most important principle of any Human Resource

Development Activity?Correct Answer Self development.Your Answer An interest for development has to be created within the Manager



Correct Answer Employee involermentYour Answer Employee involerment

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Match The FollowingQuestion Correct Answer Your AnswerJob analysis It is one of the job evaluation process which finds out relevant facts. It is

one of the job evaluation process which finds out relevant facts.Non-quantitative job evaluation category. Simple ranking and grading are palced under

such category. Simple ranking and grading are palced under such category.Quantitative job evaluation Point system and factor comparison methods are placed under

such category. Point system and factor comparison methods are placed under such category.The beneficiaries to business firms by job evaluation It enables Cos. to get data in local wage

surveys to establish job classification. It enables Cos. to get data in local wage surveys to establishjob classification.


leadership, qualities etc will be a good starting point for marketing plans for successCorrect Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion Name one of the processes of job evaluationCorrect Answer Select the methodYour Answer Ranking system

Select The BlankQuestion HRD ________ can be treated as a separate element for good HRD.Correct Answer departmentYour Answer Planning


Question Participation of Mgmt in federations & unions at all levels helps to -Correct Answer Develop sound human relations , Strength the trade union movement , maintainIndustrial harmonyQuestion Increased acceptance of feedback appraisal system is that as large no. of managers workwith wide range of other people, it becomes difficult for a single manager to accurately assess theircontribution. Correct Answer TrueQuestion Why is it that some managements may be disinterested in participation in Trade Unions?Correct Answer Possibility of cropping up misunderstandings among leaders & membersQuestion In the stage of career development cycle which out of the following approach should beadopted to bridge the gap? Alternatives for the training should include a - Correct Answer "Swim or Sinkapproach"Question An evaluation of where one stands on the basis of their job responsibilities, leadership,qualities etc will be a good starting point for marketing plans for success Correct Answer TrueQuestion A leader who lacks the other basic qualities can lead others in the wrong direction. AnswerTrueQue As per the Human Development Balance sheet, 1997 30% of the total population (world) lives inabolute povertyCorrect Answer FalseQuestion Potential refers to the likelihood of the job holder making a future contribution to theemploying organisation. Correct Answer TrueQuestion Representatives of the consumers association besides the representatives of employees &employers have to participate in the meeting of collective bargaing Correct Answer TrueQuestion HRD process variable include - Correct Answer Role clarity , Work planning , Bettercommunication

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Question In one organisation the joke making rounds was that managers came in vertically and went outHorizontallyQuestion Financial difficulties , accumulation of stock , expiry of license or lease & exhaustion ofnatural resources are not considered valid reasons for closure as there are ________ Correct Answer

avoidable circumstancesQuestion Some employees may not like flesibility in horizontal movement from one job to another

TrueQuestion One of the feature HRD goals are, ________ is a perishable commodity Correct AnswerLabourQuestion A dynamic and everchanging environment calls for a shift in approach from ________ humanresource management to a proactive and innovative one. Correct Answer reactive

Question ________ are the visible amounts given for fertilizers export promotion, etc. Correct AnswerExplicit subsidiesQuestion On recruitment, clarification are sought on which kind of issues? Correct Answer

Strategies of finding new talent. , Opening expected in the next five years. , Current system ofrecruitment.Question What is Business Process Re-engineering?Correct Answer The ability of an organisation to step back & rethink the way it does business , Focuson all form business components: strategy, business process, people and technology. , Encouragingenterprenewal adaptation on capabilities with stress on innovative skills & collaborative decision-makingQuestion What form of resource allocation unit was originally created to impart training retain workesthrough skill upgradation & prevention of redundancy due to the technology gap? Correct Answer

National Renewal FundQuestion what is the role played by management representatives while Participating in traade unionsadminstration? Correct Answer Advisory , monitoring information , providing ideas and opinionsQuestion 360 -Degree Feedback enhances the quality of ________ decisions. Correct Answer HRQuestion Correct Answer Your AnswerTo divert manufacturing activities from urban to rural areas one of the roles of the consumercouncialThe mechanism of price fixation a much neglected sphere of the market one of the roles ofthe advisory committeeThese are not the days of indvidualism & unorganisation unionsim unionsimKnowledge of the subject hand work & a sincere approach requisites for consumersim managementparticipation in employees organisationsQuestion Why do most companies want HRD audit?Correct Answer Change of Leadership , To make HR function business-driven , For growth &diversificationQuestion What is the act of taking up part time job or business or industrial unit simultaneously withthat of the original job? Correct Answer Moon-lightingQuestion How can management representatives essentially help employees' organisations?Correct Answer Formulation of plans & providing informationQuestion Name the various HRD outcomes variables :Correct Answer Better organisational health , Better developed roles , Better utilisation of humanresourcesQuestion If the assessee is transferred after Feb. the immediate superior will complete the appraisal as at31st Aug.FalseQuestion ________ is known not to hold overly one-sided views. Correct Answer JudgementQuestion Name the recruitment process which is said to be a costly affair Correct Answer ExternalQuestion Some organisations use ________ & committee management as techniques of training &devlopment for flexitime systems Correct Answer Job rotationQuestion People take ________ supportively and use it for development. Correct Answer FeedbackQuestion The ________ are mostly for the employees of the marketing department .Correct AnswerCommissions

Question Organisations presently are taking measures to satisfy the workers through variousmethods including the schemes of worker & participation in management Correct Answer TrueQuestion Name the steps that develop strategic framework for HRD Correct Answer Realisticemployee development , Measurable employee development , Well costed employee development

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Question If supply of labour is higher than demand, which factor would be relatively low?Answer WageQuestion HRD should be series of adhoc decisions and practices. Correct Answer FalseQuestion Name the factors which come under ' Career System' that is component system of HRD:Correct Answer Career planning , Career development , Potential appraisalsQuestion List the basic managerial skills:Correct Answer To supervise , To stimulate , To motivateQuestion It is very easy to write grade description, as the number of jobs increases. Answer FalseQuestion The relationship between good HR practices and organisational effectiveness is very simple.FalseQuestion During the pre-reform period what was the industrial growth during the 1950-60 periodessentiallyCorrect Answer 7% to 9%Question In an interview Method of Training Need identification, what do the Questions asked need tooutline?Correct Answer Inputs expected from the Training Department , To prove weakness & strengths ofindividuals , Opportunities available to overcome such weaknesses.Question The TQM philosophy was evolved or theorised by - Correct Answer DemmingQuestion Under HRD, name the factors that act as motivating forcesCorrect Answer Job enrichment , Informal organisation , Participative managementQuestion Every HRD system developed by an organisation should be based on the following elementsof HRM. Those are: Answer Suitable compensation plan , Selection of the right people , Good performanceappraisal systemQuestion The major issue to be resolved while framing ________ philosophy is whether to promotelargely from whithin the organisation or to hire people from outside at all levels. Correct AnswerRecruitmentQuestion While evaluating ________ jobs, where nature of work is difficult to be expressed inquantifiable numbers. Correct Answer manegerialQuestion Correct Answer Your AnswerThe monitoring stage The firm checks the new system against strategy.the new system againststrategy.The clarification stage The firm identifies and confirms the overall business direction. the overallbusiness direction.The assessment stage The firm calculates the cost of investment on the human capital and the valueplaced by employees on this investment. The firm calculates the cost of investment on the human capitaland the value placed by employees on this investment.The design stage The firm plans the proposed changes into practice. The firm createprogrammes that yield better returns on human capital.Question List the measures to overcome the HRD problems in India Correct Answer Govt. to take stepsto alleviate poverty , Govt. to take steps to accelarate economic development , People to practice religioustoleranceQuestion What is it that Moon-lighting by employees, if extensively part taken, affect HumanResource Manager in the future adversely? Correct Answer Disharmony in individual &organisational goal balance.Question Who is the person who should always remain away from Doppelganger effect.Correct AnswerChief ExecutiveQuestion Career planning is essentially the process of aligning the career needs of the employee withthe organisational career opportunities Correct Answer TrueQuestion Section ________ of the Industrial Disputes Act 1947 , states that an employer should onlyretrench employees who have been most recently hired. Correct Answer 25-GQue What were the key components of the New Economic Policy? Ans Liberalisation ,Privatization ,Marketfriendly stateQuestion The HRD programmes fail due to poverty, social injustice.Correct Answer TrueQuestion ________ is indicated by work effort and it should be continuous.Correct AnswerCommitmentQuestion What is the long form of CII? Correct Answer Confederation of Indian IndustryQuestion According to Gurucharan Das what should Indian companies focus its effort to emergewinners in the light of the liberalization & globalization? Answer Be able to capitalize on global trade , Notignore quality , Product development

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Question Ranking system measures each job in comparison with other jobs in terms of the relativeimportance of the following factors: Correct Answer Supervision & leadership , Co-operation &association outside the line of authority , Probability & consequences of errorsQuestion Counselling involves a one to one discussion between the participant and administrator.TrueQuestion HRD ________ is in methodology of evaluating various elements of HRD .Answer AuditQuestion One of the importance of HRD isCorrect Answer Role clarityQuestion 360 -Degree Feedback enhances the quality of ________ decisions. Answer HRQuestion After the world War II, 'Made in Japan' became a synonym for shoddy goods, but the TQMconcept put it on the map. Correct Answer FalseQuestion Flexitime works better when the employees have self-determination Answer TrueQuestion Proper implementation and support of all management levels are not very crucial for thesuccess of HRD audit Correct Answer FalseQuestion The differences in which kind of faiths among the people is hurdle in the HRD AnswerReligiousQuestion Why is it that some managements may be disinterested in participation in Trade Unions?Correct Answer Possibility of cropping up misunderstandings among leaders & membersQuestion What can influence the organisation's business goals? Correct Answer HRD outcomesQuestion A paper prepared by Mr. P Chidambaram, titled Indian subsidies reveals that in order tocleen its fiscal dificult ina few year, India needs to out down about 50% of subsidies in ________ goodssince it yields only 10% returnsCorrect Answer Non-meritQuestion The problem and challenges of continous improvement can be effectively tackled by takingadvantage of ________. Correct Answer Synergy of teamsQuestion _____ is the example of the balanced score card applications in some companies.CorrectAnswer AT & TQuestion Which system emphasis a lot on the need to motivate peopleCorrect Answer Human ResourseDevelopmentQuestion What is concerned with developing a pool of candidates in line with the human resourcesplanCorrect Answer RecruitmentQuestion Long range planning are beyond eight years Correct Answer FalseQuestion Organisations should pay for the value of the job but not for the value of the person.Answer FalseQuestion While Trade Unions have their own approach to the problem; what is the role played bymanagement in fostering a close understanding between each other? Correct Answer It's ownapproach to problem solving techniqueQuestion One of the importance of HRD is Correct Answer Role clarityQuestion Counselling involves a one to one discussion between the participant andadministrator.Answer TrueQuestion ________ is indicated by work effort and it should be continuous. Correct AnswerCommitmentQuestion Establishment of trade unions by workers in small industries is not common Correct AnswerFalseQuestion The job evaluation programme once installed must be continued on a ________ basis.AnswerpermanentQuestion Why was workers participation in manamement intiated? Correct Answer to satisfyworkers psychological needs , to develop a souce of belongingness , to establish industrial peaceQue Whose study provides that one create appropriate HRD climate only through good practices AnswerAbrahamQuestion The ________ provides funds to meet the compensation & training expenditure ofretrenched workers.Correct Answer National Renewal Grant FundQuestion If the assessee is transferred after Feb. the immediate superior will complete the appraisalas at 31st Aug.Correct Answer False Question While planning for surplus, the following are the options:Correct Answer Reduce work hours , Redesign the jobs , Reassign the jobsQuestion Representatives of the consumers association besides the representatives of employees &employers have to participate in the meeting of collective bargaing Correct Answer True

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Question What is the act of taking up part time job or business or industrial unit simultaneously withthat of the original job? Correct Answer Moon-lightingQuestion Which system emphasis a lot on the need to motivate people Correct Answer HumanResourse DevelopmentQuestion According to Lahiry what is the simple act of comparison & learning for organisationalimprovement?Correct Answer BenchmarkingQuestion The human resource department should move out from routine transactional activities andlet IT take care of their activities. Correct Answer TrueQuestion Some problems are inherent in the performance Appraisal System, they are -Correct Answer Discrimination , First impression , Central tendencyQuestion When individual job description and grade description do not match well, the evaluatorsclassify the job using their subjective judgement. Correct Answer True Question ________assignment can also be recommended for career development. Correct Answer RotationalQuestion According to shroff (1995) the government needs to foucs on three areas which are likely toinpute the effective implementation of the economic policy, they areCorrect Answer Inadequate institutional reform , the speed and sequence of reform measures ,Inadequacies in the communication & political management of there measuresQuestion What is concerned with developing a pool of candidates in line with the human resourcesplanCorrect Answer RecruitmentQuestion An employee who is categorised as Dead wood is one who has absolutely no potential forgrowth & should be included in a rationalization programme. Correct Answer FalseQuestion List the measures to overcome the HRD problems in IndiaCorrect Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate economicdevelopment , People to practice religious toleranceQuestion _____ is route to be followed in order to realise vision and overall purpose. Correct AnswerStrategyQuestion Why is it that today, more so than the past, employees take to Moon Lighting activitiesCorrect Answer Decreasing purchasing powerQuestion In indian since the liberalisation process in 19991, FDI flows have developed each year &exports are up by more than ________ Correct Answer 0.5Question How would the representative of consumer association be able to make a difference in theconsumerism movement Correct Answer by participating in collective barganing , to demands goodsupply of quality goods at fair practices , to demands good supply of quality goods at fairs pricesQuestion Under the point method, key jobs are selected, each sub factor is then defined in the orderof importance preferable along a scale, factors generally considered are:Correct Answer Skill , Efforts , AccountabilityQuestion Trade union is a group of two people who come to strengthen their bargaining position.FalseQuestion Name the process of 360 degree appraisal which can be broken into three stages or levels -Correct Answer Planning , Implementation , ResultQuestion Name the method where common factors to all the jobs are identified. Correct AnswerPointQuestion Name the system which is simple, less expensive & less time consuming.Answer RankingQuestion Federations may invite the management's representatives to participate in working committeemeetings. Who would the unions at Plant level / Shop level essentially invite? Ans Representatives fromline & personnel department.Question Which kind of literature identifies a number of systems & subsystems? Correct AnswerHRDQuestion _____ means every employee is an active participant in goal attainment. Answer EmployeeinvolermentQuestion The budget of Feb 1997 presented by Finance minister Mr. P. Chidambaram showed a spiritof optimism & growth. What were its components Correct Answer significantly reduced taxes ,nationalized excise rates , encouragement for investment in infrastructureQuestion Mention the objective of the potential appraisal. Correct Answer To assess anindividual in terms of the highest level of work. , To assist the organisation in discharging its responsibilityof selecting managers.

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Question The differences in which kind of faiths among the people is hurdle in the HRD AnswerReligiousQuestion Highly successful functional benchmarking models developed by the Japenese have beenadopted the world over. Name some of Matsushita's Systems of benchmarking? Correct Answer Just inTime (JIT) , Point of Sale (POS) system , System of divisions (Profit centres) within a centralized bankingsystemQuestion Why is it found that federations & Unions constitute an important & crucial wing of anorganisation?Correct Answer If mismanaged they affect industrial peaceQuestion What is it that can be defined as a written record of the duties, responsibilities andconditions of job.Correct Answer Job discriptionQuestion Correct Answer Your AnswerLimitation of manpower planning. Inaccuracy. Inaccuracy.Manpower planning method.Long range estimates of vacancies. Long range estimates of vacancies.Step involved in manpower planning Selecting adequate source of recruitment. Selecting adequatesource of recruitment.Name the three types of forecast Economic, employee market, co's sales expansion forecasts. Long,short and medium forecasts.Question Employer has to pay __ of the basic wages to the employees during the lay off period CorrectAnswer 0.5Question Section ________ of the Industrial Disputes Act 1947 , states that an employer should onlyretrench employees who have been most recently hired. Correct Answer 25-GQuestion Name the steps that develop strategic framework for HRD Correct Answer Realisticemployee development , Measurable employee development , Well costed employee development

Question What were the key components of the New Economic Policy? Correct Answer Marketfriendly state , Liberalisation , PrivatizationQuestion Under the appraisal panel which are the qualities that can achieve good results despite thedifficulties inherent in the potential appraisal: Correct Answer Creative imagination , Sense of reality ,Effective leadershipQuestion ________ manpower plan need the involvement of top management as well as HR exports.Correct Answer StrategicQuestion Large recruitment ________ problematic and vice-versa. Correct Answer LessQuestion The process of analysing jobs from which job descriptions are developed are called________.Correct Answer Job AnalysisQuestion Analysis of ________ data can give a lot of insights into the HRD assets and liabilities of thecompanyCorrect Answer SecondaryQuestion What is it that good HR practices can build? Correct Answer CompetenciesQuestion The major issue to be resolved while framing ________ philosophy is whether to promotelargely from whithin the organisation or to hire people from outside at all levels. Correct AnswerRecruitmentQuestion Most HRD audit are due to failures of ________. Correct Answer ImplementationQuestion Successful HR departments will focus on motivational performance . Correct AnswerFalseQuestion Under the balanced score card approach the expectation of three shareholders Correct AnswerTrueQuestion Generally, training need identification forms a part of _____. Correct Answer ManagementAppraisal SystemQuestion Performance counselling should not give a chance in discussion like - Answer Increments ,Salaries , RewardsQuestion Five main phases make up the process of the feedback exercise, name the PHASE 4-Correct Answer Data feeding Reports & AnalysisQuestion In the career development cycle, which stage ideally starts when a new emploee joins anorganisation and finds a big gap between what the ideal organisation should be and what it is? CorrectAnswer Exporatory stage

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Question Under the workshop methodology, a series of diagnostic exercises through question aretaken, theses are:Correct Answer How would you critically evaluate the job rotation in your company? , What are thethree good things in your performance appraisal systems? , What are the strengths & weaknesses of yourtraining policies & practice?Question Name the recruitment process which is said to be a costly affair Correct AnswerExternalQuestion As per the Human Developent balance sheet, 1997, 45 million children were out of promaryschool in 1995Correct Answer TrueQuestion Eight members is considered to be the norm as to the no. of members constituting a QC-TrueQuestion In the stage of career development cycle which out of the following approach should beadopted to bridge the gap? Alternatives for the training should include a - Correct Answer "Swim or Sinkapproach"Question At a certain stage the upword mobility stops for many employees. This is inescapable inview of pyramid organisation structure. This phenomenon is called : Correct Answer PlateauingQuestion What form of resource allocation unit was originally created to impart training retain workesthrough skill upgradation & prevention of redundancy due to the technology gap? Correct AnswerNational Renewal FundQuestion Proper implementation and support of all management levels are not very crucial for thesuccess of HRD audit Correct Answer FalseQuestion In ________ company, there is no sophisticated or detailed manpower planningdone covering the current and future needs of the entire organisation. Correct Answer LARSEN &TUBRO LTD.Question Federations may invite the management's representatives to participate in workingcommittee meetings. Who would the unions at the department / divisional level invite to attend suchmeetings?Correct Answer Divisional / departmental manager & personnel manager.Question People take ________ supportively and use it for development. Correct AnswerFeedbackQuestion Performance counselling refers to the help provided by a manager to his subordinates, itattempts to help the employee in.- Correct Answer Supportive atmosphere , Empethetic atmosphere, Setting goalsQuestion The data obtained through job analysis are recorded on what is known as job analysissheet.TrueQuestion Name the technique used by the point system and factor comparison system to list the job.Correct Answer Quantitative Answer QuantitativeQuestion Under the 'Point rating system' name the important steps mentioned:Correct Answer Construction of the yardsticks , Wage survey , Designing wage structure.

Question Correct Answer Your AnswerJob knowledge defined in Appraisal form Ability to consider the extent and depth of demonstratedtechnical and professional competence. Ability to consider the extent and depth of demonstratedtechnical and professional competence.

Decision - making defined in the appraisal form Ability to analyse relevant facts, evaluate variousalternatives. Ability to analyse relevant facts, evaluate various alternatives.Communicating defined in the appraisal form Ability to consider clarity and precision of verbal andwritten expression of ideas and feelings. Ability to marshal and analyse relevant data anticipateeventualities.Question The HRD programmes fail due to poverty, social injustice. Correct Answer TrueQuestion Every HRD system developed by an organisation should be based on the following elementsof HRM. Those are: Answer Suitable compensation plan , Selection of the right people , Goodperformance appraisal systemQuestion It is very easy to write grade description, as the number of jobs increases. Correct AnswerFalseQuestion What is the general principle (as per P.A.S policy of premier) of Assessment Routes?

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Correct Answer 2nd Assessor-superior of first assessor, 2nd Assessor- superior of the 1st assessorQuestion HRD audit is a comprehensive evaluation of the current HRD strategies, structures etc. AnswerTrueQuestion Correct Answer Your AnswerArthur He studied the impact of two different management approaches on the productivity of steel mills.He studied the impact of two different management approaches on the productivity of steel mills.Macduffie He studied 70 automobile plants representing 24 companies from 17 different countries.He studied 70 automobile plants representing 24 companies from 17 different countries.Huselied He used 2 scales- one to measure employee skills and the second to measure employeemotivation. He used 2 scales- one to measure employee skills and the second to measure employeemotivation.Welbourne and Andrews He studied the survival rate of 136 non-financial companies. He studiedthe survival rate of 136 non-financial companies.Question Name the three phases of recruitment process: Correct Answer Planning ,Implementing , EvaluatingQuestion Human resource management is responsible for getting the best people, training andproviding mechanism. Correct Answer TrueQuestion Name the two chairman of Hindustan Lever who both followed the patteren of nurturing andhandling over to competent successors from within. Correct Answer Vasant , T. ThomasQuestion The concept of quality control as a distinct discipline emerged in the United States in the early -1920'sQuestion After the world War II, 'Made in Japan' became a synonym for shoddy goods, but the TQMconcept put it on the map. Correct Answer False

Que What kind of Grading must be brought to the notice of the vice-president of the Company.AnswerExcellent ,PoorQuestion Under HRD, name the factors that act as motivating forcesCorrect Answer Job enrichment , Informal organisation , Participative managementQuestion The key to the whole SSL programme lies in the identification of - Correct Answer Supervisor'sweaknessesQuestion What are the areas where the auditors should physically visit the workplace?Correct Answer Canteens , Living colony , Training roomsQuestion For closure government permission is required at least __ days before the intended closureAnswer 90Question What were the key components of the New Economic Policy?Correct Answer Market friendly state , Liberalisation , PrivatizationQuestion Under the appraisal panel which are the qualities that can achieve good results despite thedifficulties inherent in the potential appraisal: Correct Answer Creative imagination , Sense of reality ,Effective leadershipQuestion _ manpower plan need the involvement of top management as well as HR exports. AnswerStrategicQuestion Large recruitment ________ problematic and vice-versa. Correct Answer LessQuestion The process of analysing jobs from which job descriptions are developed are called ___JobAnalysisQuestion Analysis of ________ data can give a lot of insights into the HRD assets and liabilities of thecompanyCorrect Answer SecondaryQuestion What is it that good HR practices can build? Correct Answer CompetenciesQuestion The major issue to be resolved while framing ________ philosophy is whether to promotelargely from whithin the organisation or to hire people from outside at all levels. Correct AnswerRecruitmentQuestion Most HRD audit are due to failures of ________. Correct Answer ImplementationQuestion Successful HR departments will focus on motivational performance . Correct AnswerFalseQuestion Under the balanced score card approach the expectation of three shareholders Correct AnswerTrueQuestion Generally, training need identification forms a part of __ Answer Management AppraisalSystem

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Question Performance counselling should not give a chance in discussion like Ans Increments , Salaries ,RewardsQuestion Five main phases make up the process of the feedback exercise, name the PHASE 4-Correct Answer Data feeding Reports & AnalysisQuestion In the career development cycle, which stage ideally starts when a new emploee joins anorganisation and finds a big gap between what the ideal organisation should be and what it is? CorrectAnswer Exporatory stageQuestion Under the workshop methodology, a series of diagnostic exercises through question aretaken, theses are:Correct Answer How would you critically evaluate the job rotation in your company? , What are thethree good things in your performance appraisal systems? , What are the strengths & weaknesses of yourtraining policies & practice?Question Name the recruitment process which is said to be a costly affair Correct Answer ExternalQuestion As per the Human Developent balance sheet, 1997, 45 million children were out of promaryschool in 1995 Correct Answer TrueQuestion Eight members is considered to be the norm as to the no. of members constituting a QC-Answer TrueQuestion In the stage of career development cycle which out of the following approach should beadopted to bridge the gap? Alternatives for the training should include a - Correct Answer "Swim or Sinkapproach"Question What are the areas where the auditors should physically visit the workplace?Correct Answer Canteens , Living colony , Training roomsQuestion For closure government permission is required at least ___90__ days before the intendedclosure..Question The data obtained through job analysis are recorded on what is known as job analysissheet.Answer TrueQuestion Which kind of literature identifies a number of systems & subsystems? Correct Answer HRDQuestion A fee market economy demands a transparent set of laws and________somthething thatthe archaic Indian judical system is ill-equipped tocope with Correct Answer quick disposal of litigationQuestion Essentials of effective QC's :- Correct Answer Prompt approval , Regular communication, Unconditional supportQuestion It is said that versality will be the key factor in determining employee value with followingfactors :Correct Answer Technology , Leadership , MotivationQuestion The job falling under the same grade get different wage scale. Correct Answer FalseQuestion Under Voluntary retirement scheme income tax benefits for employees who have acceptedthe scheme are however , valid only for payouts of upto ________ Correct Answer Rs. 5 lakhQuestion Some questions that every corporation needs to address are as follows:-Correct Answer How well are HR practices linked to business goals , Are good HR practices & HRDsystems & processed being designed , Are the systems internally sound consistent & relevantQuestion If the assessee is transferred after Feb. the immediate superior will complete the appraisalas at 31st Aug.Correct Answer FalseQuestion What is the programme of allowing flexibility in handling the type of work in variousdepartments of the organisation in a systematic way be the employee during his tenure of employment inan organisation?Correct Answer Flexi workQuestion Through consumers participation in management, consumer will lose their rights throughserved technique Correct Answer FalseQuestion Performance counselling refers to the help provided by a manager to his subordinates, itattempts to help the employee in.- Correct Answer Supportive atmosphere , Empethetic atmosphere, Setting goalsQuestion Monitoring and Follow-up follows the distribution of questionnaires to all assessors. AnswerTrueQuestion In a re-engineering programme, when a process changes so does the ________ of theconcerned employee. Correct Answer job profileQuestion Under the pre-Interview preparation it is useful to note the key points Correct AnswerPaper

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Question Which system emphasis a lot on the need to motivate people Correct Answer HumanResourse DevelopmentQuestion The whole process of conducting a 360 - Degree Feedback process in any Organisationcould last about ________. Correct Answer One & half to about 3 monthsQuestion ____ is the example of the balanced score card applications in some companies. CorrectAnswer AT & TQuestion A strong ________ can have a lasting effect and provide sustenance to an organisation. AnswerCultureQuestion Within the establishment stage of the career development cycle, what are very importantoccasions for a young employee? Correct Answer The first promotion , Successfully completedasignment , The first performance appraisal Question ________ is known not to hold overly one-sidedviews. Correct Answer JudgementQuestion ________ phase involves generating confidence in the employee to open up and franklyshare his perceptions, feeling etc. Correct Answer Rapport buildingQuestion Correct Answer Your AnswerGroup goals Vs. Organisational goals Course organisational Politics Course organisationalPoliticsBetter decisions about people based on improved information system HRA benefits HRA benefitsStandard cost method value of human resources for accounting purposes value of humanresources for accounting purposesIt is "endomic to every organisation regadless of size, funtion or character of wonershipOrganisational politidering HRA modelQuestion The Main contribution of HRD audit is to focus on Correct Answer Value-adding HRDQuestion The ________ provide resources to approved employment schemes in the organised &marginised sectorsCorrect Answer Employment Generation FundQuestion Traditionally, human resources has been perceived as, Correct Answer BureacraticQuestion How can the limitations/ misgivings of management participation in employeesorganisations be overcome ? Correct Answer by gaining the confidence of union leaders from theinitail stages , managements should educate the members about the concept & value in strengheningunion functioning , minimising misunderstandingsQuestion Federation & union at all levels are managed on the lines of management of ________Correct Answer A political bodyQuestion HR managers to gurantee their viability need to think themselves as - Correct AnswerStrategic partnersQuestion What are the general characteristics of a Technical - functional competence?Correct Answer Primary interest in functional work , They would like to remain expert rather thanbecome general managers , They consider managerial and administrative responsibilities as avoidableirritantsQuestion Which practices are service related and human resources related? Correct AnswerOrganisationalQuestion Organizations gear most of their management succession activities to the immediate past.Answer FalseQuestion Name the three performance counselling phase.- Answer Rapport building , Exploration ,Action PlanningQuestion In the interview method of training-need identification interviews must clearly distinguishbetween immediate training needs to improve present performance & ___Answer Development needsfor growthQuestion HRD should be series of adhoc decisions and practices. Correct Answer FalseQuestion Increased acceptance of feedback appraisal system is that as large no. of managers work withwide range of other people, it becomes difficult for a single manager to accurately assess theircontribution. Correct Answer TrueQuestion In the stage of career development cycle which out of the following approach should beadopted to bridge the gap? Alternatives for the training should include a - Correct Answer "Swim or Sinkapproach"Question In an interview Method of Training Need identification, what do the Questions asked need tooutline?

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Correct Answer Inputs expected from the Training Department , To prove weakness & strengths ofindividuals , Opportunities available to overcome such weaknesses.Question Accounting is a management science group, what are the managers perceived as,Correct Answer Decision-makerQuestion Correct Answer Your AnswerContinued self development A leadership quality A leadership quality"Working on your liabilities" Life long mission Life long missionAssignment to some important task force or committee Offsetting Plateauing effect OfficiatingAssignmentNeed-opportunity Alignment Crucial role played by HRD Success formulaQuestion Name the internal operational measures dealing with how well HR practices are designedand delivered:Correct Answer Cycle time, quality & cost of HR practices , The ratio of HR enpenses , The ratio ofHR professionals to employee populationQuestion Under HRD, name the factors that act as motivating forcesCorrect Answer Job enrichment , Informal organisation , Participative managementQuestion The reviewer has the prime role of recording major appraisal details. Correct Answer FalseQuestion Trade union is a group of two people who come to strengthen their bargaining position.AnswerFalseQuestion Member ship of the nation wide consumer councils (as formed by the Government) wouldcomprise representative of Correct Answer various ministeries , manufactures of commerce , costaccount & ConsumerQuestion Participation of management' representatives in the trade unions meetings particularly atthe time of industrial dispute help both the parties - Correct Answer To exchange their contradictoryviewsQuestion What is it that Moon-lighting by employees, if extensively part taken, affect HumanResource Manager in the future adversely? Correct Answer Disharmony in individual & organisationalgoal balance.Question What are the needs for Quality Audit?Correct Answer It constitutes a permanent record of the progress in achieving the goals of quality. ,It facilitates and encourages supplier quality certificationsystems. , It provides a benchmarkas to theperformance of the quality system.Question Essentials of effective QC's :- Answer Prompt approval , Regular communication , UnconditionalsupportQuestion The national renewal fund is administered by the department of industrial development. TheNRF was proposed to have a corpus of ____ which would be contributed from budgetory support CorrectAnswer Rs. 2000 crores

Question Which of the following statements defines Dr. Joseph Juran's philosophy on TQM -Correct Answer 80% of all quality problems originate from poor management.Question The ________ management of the organisation is committed to develop the competenciesof employees on a continous basis Correct Answer TopQuestion Name the internal operational measures dealing with how well HR practices are designedand delivered:Correct Answer Cycle time, quality & cost of HR practices , The ratio of HR enpenses , The ratio ofHR professionals to employee population.Question Which practices should be linked to business goals and corporate strategy : Correct AnswerHRD & HRQuestion It can be enagued that globalization has reduced poverty in India and China, home to movethat half a billion of the world's poor income group Correct Answer TrueQuestion Under orientation programmes, some very important issues discussed and clarified are :Correct Answer Purpose of 360 Degree Feedback , Who analyzes the data? , Who are going toprovide feedback?Question According to shroff (1995) the government needs to foucs on three areas which are likely toinpute the effective implementation of the economic policy, they are Correct Answer Inadequateinstitutional reform , the speed and sequence of reform measures , Inadequacies in the communication &political management of there measuresQuestion Correct Answer Your Answer

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Arthur He studied the impact of two different management approaches on the productivity of steel mills.He studied the impact of two different management approaches on the productivity of steel mills.Macduffie He studied 70 automobile plants representing 24 companies from 17 different countries.He used one scale i.e. to measure employee skills.Huselied He used 2 scales- one to measure employee skills and the second to measure employeemotivation. He used 2 scales- one to measure employee skills and the second to measure employeemotivation.Welbourne and Andrews He studied the survival rate of 136 non-financial companies. He studiedthe survival rate of 136 non-financial companies.Question The ________ provide resources to approved employment schemes in the organised &marginised sectorsCorrect Answer Employment Generation FundQuestion It is technology who can provide competitive advantage to corporations. Correct AnswerFalseQuestion Flexitime works better when the employees have self-determination Correct AnswerTrueQuestion HRD ________ is in methodology of evaluating various elements of HRD . Correct AnswerAuditQuestion Workers and trade unions never praticipate in the management of human resources CorrectAnswer FalseQuestion Correct Answer Your AnswerAn efficient plant layout & a good menchmark Ford Motors BenchmarkingSimple act of comparision & learning for organisational improvement BenchmarkingBPRThe Malcolm Bridge National Quality Award Xerox (1989) Xerox (1989)Japanese firms had ling been benchmarking other companies, many of them American Ohirata(1994)Ohirata (1994)Question Collecting bargainig is an institutional process for solving problems arising directly out ofemployee-worker relationships Correct Answer FalseQuestion In the Development Grade Method of career planning the selected staff for this grade wouldremain there only for ________ years Correct Answer twoQuestion Job performance refers to :-Correct Answer The actual achievements compaired with the objectives of the job.Question What are the common features of a managerial walkabouts?Correct Answer The period of the walkabout is sufficiently long. , The student is left on his own tosuccessfully complete his walkabout. , Performance is judged only on the basis of the final result obtained.Question What is step1 / phase1 of a 360 degree Feedback approach? Correct AnswerOrientationQuestion The supervisory skill level survey (SSL technology) essentially developed by whom? J.ChapiroQuestion While Trade Unions have their own approach to the problem; what is the role played bymanagement in fostering a close understanding between each other? Correct Answer It's own approach toproblem solving technique

Question In an interview Method of Training Need identification, what do the Questions asked need tooutline?Correct Answer Inputs expected from the Training Department , To prove weakness & strengths ofindividuals , Opportunities available to overcome such weaknesses.Que Name the three performance counselling phase.- Correct Answer Rapport building ,Exploration , Action PlanningQuestion Name the appropriate method for forecasting demand which will be best suited toorganisation:Correct Answer Time frame , Resources availableQuestion It is very easy to write grade description, as the number of jobs increases.Correct AnswerFalseQuestion For closure government permission is required at least ___90____ days before the intendedclosureQuestion he key to the whole SSL programme lies in the identification of - Answer Supervisor'sweaknesses

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Question Which pay is one of the most crucial pay given to the employee & also shown in the paystructure.Correct Answer PerformanceQuestion What are to be proccessed at a central place of the administrator Correct AnswerQuestionniaresQuestion When was the first attempt made to move a change in policies regarding business, licenses& permits operating in India Correct Answer Mid 80'sQuestion Which practices are service related and human resources related? Correct AnswerOrganisationalQuestion Depending on the career path model of managers, some specialised training inputs aregiven at pre-determined times to make him more handling the new higher assignment Correct AnswerTrueQuestion Employee's organisations in India have their impact on various aspects, policies pertainingto human resources management of various industries Correct Answer TrueQuestion In the orientation phase, all participants are to submit a list of appraisers by whom theywould like to be assessed. Correct Answer TrueQuestion ________ manpower plan need the involvement of top management as well as HR exports.Correct Answer Strategic Your Answer Long-termQuestion The major issue to be resolved while framing ________ philosophy is whether to promotelargely from whithin the organisation or to hire people from outside at all levels. Correct AnswerRecruitmentQuestion Participation of management' representatives in the trade unions meetings particularly atthe time of industrial dispute help both the parties - Correct Answer To exchange their contradictoryviewsQuestion Name the Integrative framework that identifies three paths through which HR practices cancontribute to business performance: Correct Answer By building organisational capabilities , Byimproving employees satisfaction , By shaping customers and shareholders satisfaction Correct AnswerTwelveQuestion It is said that versality will be the key factor in determining employee value with followingfactors :Correct Answer Technology , Leadership , MotivationQuestion HR stands for Human Resourse Strategies Correct Answer FalseQuestion __ of managers assessed in the same study were positioned in the "Stars" category. CorrectAnswer 0.15Question A strong ________ can have a lasting effect and provide sustenance to an organisation. AnswerCultureQuestion HRD department is also included as an ________ of HRD. Correct Answer InstrumentsQuestion Name the Questions which enable the superior to verify that he has correctly heard. AnswerParaphrasingQuestion what are the common objections against the treatment of people as assets in a HRM systemCorrect Answer There is no assurance of future benefits , people are not owened by the organisation, it may not be recognised by tax laws Your Answer There is no assurance of future benefits , it doesnot recognise the human side human side to mgmt side to side to mgt of human resources , people arenot owened by the organisationQuestion T. Thomas said," I became chairman of this company in 1973 at the age of 45". Name thecompany.Correct Answer Hindustan LevelQuestion Analysis of ________ data can give a lot of insights into the HRD assets and liabilities of thecompanyCorrect Answer Secondary Your Answer SecondaryQuestion In no phase of business life is _____ Integrity _ as important as in making promotiondecesions.Question ________ are those who provide competitive advantage to corporations. Correct Answer PeopleQuestion The role of the organisation in career planning is to introduce & strengthen systems to ensure________ of employees Correct Answer Career ProgressionQuestion What are the factors that warrant the attention for successful implementation?Correct Answer Feedback management , Action planning , Reinforcement of new behaviour

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Question A new management profile where managers take into cognisance the fact thatorganisational competitiveness is linked to human resource competance, was suggested by whom?Correct Answer Roetting (1995)Question 360 - Degree Appraisal is to get a broad assessment of an individual from different sources,following factors need to be watched at this stage - Correct Answer Organisational learning , ImprovedIndividual behaviour , Individual learningQuestion HR stands for Human Resourse Strategies Correct Answer FalseQuestion If supply of labour is higher than demand, which factor would be relatively low?AnswerWageQuestion What is it that is necessary for the training manager to know the job's skills which have tobe learned by the employee recruited. Correct Answer Adequate trainingQuestion Correct Answer Your AnswerGroup goals Vs. Organisational goals Course organisational Politics Course organisationalPoliticsBetter decisions about people based on improved information system HRA benefits value of humanresources for accounting purposes

Standard cost method value of human resources for accounting purposes HRA benefitsIt is "endomic to every organisation regadless of size, funtion or character of wonershipOrganisational politidering HRA modelQuestion What are judgments of characteristics, traits of employees & impact of these characteristics& traits on their performance. Correct Answer AppraisalsQuestion The job falling under the same grade get different wage scale. Correct Answer FalseQuestion Western and Third World Studies of organisational excellence indicate major keys toorganisational excellence , those are - Correct Answer Mission , Goals , PoliciesQuestion Ulrich (1994) says:The idea of utilising human resource as aa strategic business partner isstill at a level of ________ rather than reality. Correct Answer RhetoricQuestion Women employees presently restrict / limit their career to selected jobs & organisations.But, they will soon be ready to take up all types of jobs in different types of organisations. Thisphenomenon is known as -Correct Answer Dual career groupQuestion After which stage many good organisation in India have entered a competitive phaseCorrect Answer LiberalisationQuestion Correct Answer Your AnswerJob analysis It is one of the job evaluation process which finds out relevant facts. It is one of the jobevaluation process which finds out relevant facts.Non-quantitative job evaluation category. Simple ranking and grading are palced under such category.Simple ranking and grading are palced under such category.Quantitative job evaluation Point system and factor comparison methods are placed under such category.Point system and factor comparison methods are placed under such category.The beneficiaries to business firms by job evaluation It enables Cos. to get data in local wage surveysto establish job classification. It enables Cos. to get data in local wage surveys to establish jobclassification.Question A major reason for resistance to re-engineering is a challenge to the existing____hierarchyQuestion ________ phase involves generating confidence in the employee to open up and frankly sharehis perceptions, feeling etc. Correct Answer Rapport building

Question For each participant, a schedule is kept regarding the feedback he has been getting, forevery questionnair that is received , what is it that is included - Correct Answer The workingrelationship of the rater is recorded throughout the exercise. , The name of the participant to whom it isaddressedQuestion After the world War II, 'Made in Japan' became a synonym for shoddy goods, but the TQMconcept put it on the map. Correct Answer FalseQuestion An employee who is categorised as Dead wood is one who has absolutely no potential forgrowth & should be included in a rationalization programme. Correct Answer False

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Question No worker employed in any industry who has been in continuous service for more than ___1year_____ , can be retrenched until prior permission from the govt. to retrench in undertakings employingmore than 100 peopleCorrect Answer Make out a time bound plan to work on your liabilities , Choose first the liabilitywhich is hindering your growth the most , Build your career on your assetsQuestion ________ is the example of the balanced score card applications in some companies. CorrectAnswer AT & TQuestion Abraham has identified seven practices of successful organisations. Correct Answer FalseQuestion HRD process variable include - Correct Answer Role clarity , Work planning , BettercommunicationQuestion The process of 360 Degree appraisal is broken into two stages - planning, implementation.Answer FalseQuestion Name the first three phases that make up the process of the feedback exercise -Correct Answer Participants orientation , Questionnaire distribution , Monitoring & follow upQuestion Name some of the strategic role of HR : Correct Answer Successful HR departmentwill focus on organisational performance. , HR's value will be to have the right people ready at right time. ,The focus of the HR function will be human capital development & organisational productivity.Question In which approach towards training and development stress is to be given on learning ratherthan on teaching? Correct Answer Agricultural approachQuestion Performance development plan is set for the employee by his immediate boss. Correct AnswerTrueQuestion When do managers lose faith in the fairness of the top management. Correct AnswerPromoting from outsideQuestion As per the Human Development Balance sheet, 1997 30% of the total population (world)lives in absolute poverty Correct Answer FalseQuestion Transfer of technology does not mean merely shifting technology from one place to anotherAnswer TrueQuestion What are aims & objectives of HRA?Correct Answer Increase managerial awareness of human resources, Developing new measure ofeffective manpower utilization. , Enabling a longer time horizon for planning & budgeting.Question What were the unmet deliverables of the economic refracting or what were its put falls?Correct Answer unmet social objectives , status of small-scale industries , advantage MNC's had overtheir Indian competitions Your Answer unmet social objectives , reliance on agriculture , status ofsmall-scale industriesQuestion Participation of Mgmt in federations & unions at all levels helps to - Correct AnswerStrength the trade union movement , maintain Industrial harmony , Develop sound human relationsQuestion Pfeffer (1998) has identified seven dimensions of successful organisations, name one ofthem.Correct Answer Employment securityQuestion Collecting bargainig is an institutional process for solving problems arising directly out ofemployee-worker relationships Correct Answer FalseQuestion ___ Recruitment__ and retaintion of qualified employees is a common goal shared bymany employers.Question Every employee also has a succession plan to him, which is also known as - Answer ShadowplanningQuestion Some of the tools of Expert Systems are Correct Answer WAX , Expert EaseQuestion Data processing means Correct Answer Processing of raw facts.Question One of the following is the first component of DBMS Correct Answer DDLQuestion The_ Receiver is the component of communication to which information is transferredQuestion There are different categories in computers such asCorrect Answer Super computer. , Mini computer. , Micro computer.Question The ability to be creative and imaginative is lower in Artificial Intelligence than that ofnatural intelligence. Correct Answer TrueQuestion ________is critical for transaction processing. Correct Answer DataQuestion Due to one of the following the consumers can be convinced that the prospective clientssoftware is developed using best practices Correct Answer software quality assurance

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Question Disadvantages of vacuum tubes are it Correct Answer Generated lot of heat. , Consumedmore power. , Very short span of life. Question Polymorphism is the ability to take more from two forms.Correct Answer FalseQuestion MIS helps the organization in Correct Answer process of decision makingQuestion Some of the output devices are Correct Answer Plotters. , Printers.Question ________ is a Back office Application. Correct Answer Maintenance of the service facilitiesQuestion The different types of systems available areCorrect Answer Open and closed systems. , Natural and artificial systems. , Conceptual and empiricalsystems.Question Information requirement within organization are Correct Answer differentQuestion ESS/EIS is developed to support decision making processes at the___ top management_____level.Question Encapsulation refers to art of representing essential features without including the backgrounddetails.Correct Answer FalseQuestion Correct Answer Your AnswerThe longer the data warehouse has been in use the more it will evolve. the more it will evolve.In today's information era data constitutesone of the potentially most powerful assets of corporateorganization. one of the potentially most powerful assets of corporate organization.As data is routinely collected and stored away in archives organizations face dilemma of being datarich but information poor. organizations face dilemma of being data rich but information poor.Data in the data warehouse and is used for comparisons, trends, provide historical perspectiveforecasting. generating reports and answering pre-defined queries.Question What denotes the hierarchy of and organization Correct Answer organization structureQuestion In the________database model each record appears to be like an organizational chart withone top level segment called root, spreading downward into branches and leaves. Correct AnswerhierarchicalQuestion IMS is the short form of Correct Answer Information Management System.Question When an employee leaves the organization his user Id should be terminated. Correct AnswerTrueQuestion Expert systems are very easy to maintain. Correct Answer FalseQuestion Expert systems are not widely used or tested due to difficulty in use. Correct AnswerTrueQuestion MIS always refers to Correct Answer computer system and manual systemQuestion ________helps to connect dissimilar networks by providing the translation from one set ofprotocols to another. Correct Answer GatewayQuestion MIS as a combination of human and computer based resources result into Correct Answer bothof the aboveQuestion Tick IT certification scheme is a Correct Answer sector schemeQuestion The choice of technology makes a significant ________ in the service quality to thecustomer.Correct Answer differenceQuestion Correct Answer Your AnswerDML is generally used in conjunction with 3rd or 4th generation programming languages. 3rd or 4thgeneration programming languages.The database approach evolved out of the need to eliminate the data management problems.eliminate the data management problems.Database implies a particular structuring of data both conceptual and physical. both conceptual andphysical.In a database instead of storing data separately data records are physically organized and storedcentrally. data records are physically organized and stored centrally.Question The commands received from the________management components are delivered either tothe model base management system or the mode execution system. Correct Answer dialogueQuestion The marketing service system will provide the facility of re-opening enquiries received fromdistributors or customer. Correct Answer TrueQuestion The basic relationships used in Relational Database Management System are Answer Select ,Project , Join

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Question One of the service goals of airline industry is ________ % occupancy to conclude that theschedules are convenient. Correct Answer 95Question The different types of threats/problems faced by information security system areCorrect Answer external threat , internal threatQuestion The functions of the operating system are Correct Answer Scheduling computer events. ,Monitoring events. Question Feedback can be only positive. Correct Answer FalseQuestion Files that have not been accessed for quite some time should be purged, to free upspace.TrueQuestion Products are tangible, services are intangible. Correct Answer TrueQuestion The ethical dimensions would cover one of the following aspects: Correct Answer Obligation toemployeesQuestion One of the following is an Ethical Dilemma Correct Answer Inefficient programming logicQuestion The strategic planning which is an activities sub - system would be responsible forCorrect Answer Formulation of objectives. , Formulation of strategic plans.Question The back bone of any organization is Correct Answer informationQuestion Bottom-up approach is used in Correct Answer Object oriented programmingQuestion The signals through which data is transferred in telecommunication are Correct AnswerAnalog. , Digital. , Electromagnetic wave.Question The different types of data processing are Correct Answer Batch. , Online. , Real time.Question The bus which specifies whether to read or write data from input device is: Correct AnswerControl.Question Correct Answer Your AnswerThe product can be offered on payment while services are offered on demand. while services areoffered on demand.Unlike the manufacturing the service sector does not have physical goods to be manufacturing for thecustomers. the service sector does not have physical goods to be manufacturing for the customers.The MIS normally found in a manufacturing sector will not be suitable for service sector. willnot be suitable for service sector.Any human interaction is knowledge based hence information based. hence information based.Question The fourth generation computers have become instrumental in Correct AnswerProviding impetus to CAD/CAM. , Spreading computers from offices to homes. , Decentralizing computerorganization.Question Data Warehousing is seen as a Data Arrangement technology adopting one of the following:Correct Answer Up-date approachQuestion In the hierarchical model within each record data elements are organized into pieces ofrecords called________. Correct Answer segmentsQuestion Some of the policies / measures that needs to be addressed in case of avoiding internalsecurity threats areCorrect Answer passwords , special privilege IDs , authorization levelsQuestion Correct Answer Your AnswerIn DSS focus is on semi structured tasks semi structured tasksMIS is considered useful for structured decisions useful for structured decisionsDSS is considered useful for decisions at tactical/strategic levels useful for decisions attactical/strategic levelsIn MIS focus is on structured tasks and routine decisions structured tasks and routine decisionsQuestion One of the following is true with Data warehousingCorrect Answer It is a data manipulation tool.Question The following layer of the OSI provides the means to establish maintain and terminate theconnections.Correct Answer Network layer.Question The most critical part of System Design Life Cycle as the whole edifice of the informationsystem would depend upon Correct Answer Information requirement analysisQuestion Criticism free idea generation is a factor of________. Correct Answer GDSSQuestion Some of the popular reasons for breaking into computer system are Correct Answer money, dishonor , challenge of doing it data dictionaryQuestion Some of the mistakes that should be avoided while implementing data warehouse areCorrect Answer Expecting warehouse to stay static. , Using poor definition and approach. , Usinginexperienced personnel.

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Question Idea organisation and evaluation is a________of GDSS. Correct Answer FactorQuestion There are________steps in Prototyping process. Correct Answer fourQuestion The non-functional prototype approach focuses on the following aspectsCorrect Answer User interface , Data entry displays , System outputsQuestion Some of the benefits of EIS /ESS are Correct Answer Better strategic planning andcontrol , Time effective information , Increases communication capability and qualityQuestion MIS helps the organization in Correct Answer process of decision makingQuestion DBMS Correct Answer Is used for creating, revising and controlling database. , Isspecially devised software to create and maintain a database. , Is a software system which performs thefunctions of defining.Question Prototyping is like a blue print of any product/project. Correct Answer TrueQuestion Planning personnel requirements, analyzing performance etc would be the tasks of thefunctional sub - system Correct Answer Personnel.Question Resource, planning and control in the hospital industry is used for judging the usage of thefacilities and to put them in proper use. Correct Answer TrueQuestion Information requirement within organization are Correct Answer differentQuestion Digitization of data has caused data explosion over the past two decades. Correct AnswerTrueQuestion One of the key forces in a person's ethics is: Correct Answer Family influencesQuestion MIS always refers to Correct Answer computer system and manual systemQuestion The back bone of any organization is Correct Answer informationQuestion Super computers are often termed as or considered synonymous with personal computers.FalseQuestion According to Herbert Simon model, the decision making process consists of the followinginter related phases Correct Answer The intelligence phase. , Design phase. , Choice phase.Question Compiler is used to translate assembly language. Correct Answer FalseQuestion RDBMS is the short form of Correct Answer Relational Database Management SystemQuestion OLTP is the short form of Correct Answer Online Transaction Processing.Question Some of the reports that are generated by the inventory management system areCorrect Answer Goods receipt. , Rejection GP. , Stock information.Question In___ Economic_type of feasibility the likely savings to be effected and the cost benefitsare assessed.Question Dynamic binding is associated to polymorphism and inheritance. Correct Answer TrueQuestion User Termination comes under one of the following: Correct Answer Internal SecurityThreatQuestion Passwords can be of two characters also. Correct Answer FalseQuestion Maintenance refers to changes in Correct Answer Hardware , SoftwareQuestion Select, train and ________ the employees to work for the customers is a principle stated byTom Peters in "The Service Edge". Correct Answer EmpowerQuestion Sensor Data is an application of ________ Correct Answer Data MiningQuestion Transaction processing system is normally used by operations personnel or supervisors.Correct Answer True Your Answer FalseQuestion According to DoD 1985, Quality means the degree to which the________of the softwareenable it to perform its specified end item use. Correct Answer AttributesQuestion The way in which machines are connected in a network is its Correct AnswerTopology.Question What denotes the hierarchy of and organization Correct Answer organizationstructureQuestion Like any other product in the market, software should also be evaluated carefully beforethey are delivered and implemented. Correct Answer TrueQuestion The flow of information through MIS is Correct Answer need dependentQuestion If the servicing process is not enjoyable though it gives what is asked for thendissatisfaction occurs.Correct Answer TrueQuestion Mr. Nitin Joshi enters a shopping all. He buys a shaving cream. He tries to bargain for it.This is due to:Correct Answer Changes in industry structure.

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Question Expenses incurred by a firm on recruitment , training & devlopment of employees are treated asCurrent costsQuestion Every employee also has a succession plan to him, which is also known as - Correct AnswerShadow planningQuestionGiving a business group exposure when the boss goes on long leave, or long training etc is agood mechanism of career planning Correct Answer FalseQuestion Why do employees adopt proxy system ? In order to improve Correct Answer to their socialstatus , their economic status , their psychological statusQuestion What is concerned with developing a pool of candidates in line with the human resources planCorrect Answer RecruitmentQuestion ________ is the pay which the employee gets based on his performance in the company as perhis set role and responsibilities. Correct Answer Merit PayQuestion The differences in which kind of faiths among the people is hurdle in the HRD Answer ReligiousQuestion List the measures to overcome the HRD problems in India Correct Answer Govt. to take stepsto alleviate poverty , Govt. to take steps to accelarate economic development , People to practice religioustoleranceQuestion 360 - Degree Appraisal is to get a broad assessment of an individual from different sources,following factors need to be watched at this stage - Correct Answer Individual learning , Organisationallearning , Improved Individual behaviourQuestion One of the feature HRD goals are, ________ is a perishable commodity Correct AnswerLabourQuestion The link between sense of reality and ________ is important for proper understanding of thedefinition of sense of reality Correct Answer imaginationQuestion It is not necessary that the subordinate should feel free to participate without fear in theprocess of review & feedback. Correct Answer FalseQue Name the technique which determines the relevant worth of a job with respect to other jobs.Ans JobEvaluationQuestion Some employees may not like flesibility in horizontal movement from one job to anotherCorrect Answer TrueQuestion Under the phase 3 "Monitoring and Follow Up" the rater also identifies himself in several roles inthe questionnaire like a - Correct Answer Superior , Subordinate , ColleagueQuestion The main focus of attention today is the employee. Correct Answer FalseQuestion A strong ________ can have a lasting effect and provide sustenance to an organisation.Correct Answer CultureQuestion Which management is committed adequately to competency building through multi - raterfeedback -Correct Answer TopQuestion Large recruitment ________ problematic and vice-versa. Correct Answer LessQuestion ________ of managers assessed in the same study were positioned in the "Stars" category.Correct Answer 0.15Question ________ assignment can also be recommended for career development. Correct AnswerRotationalQuestion Name the steps that develop strategic framework for HRD Correct AnswerRealistic employee development , Measurable employee development , Well costed employee developmentQuestion In ________ company, there is no sophisticated or detailed manpower planning done coveringthe current and future needs of the entire organisation. Correct Answer LARSEN & TUBRO LTD.QuestionCorrect AnswerYour AnswerJob analysisIt is one of the job evaluation process which finds out relevant facts.It is one of the job evaluation process which finds out relevant facts.Non-quantitative job evaluation category.Simple ranking and grading are palced under such category.It is considered to be complex to cos. as it is not understood by all.Quantitative job evaluationPoint system and factor comparison methods are placed under such category.Simple ranking and point system are placed under such category.The beneficiaries to business firms by job evaluationIt enables Cos. to get data in local wage surveys to establish job classification.

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It enables Cos. to get data in local wage surveys to establish job classification.Question Essentials of effective QC's :- Answer Prompt approval , Regular communication , UnconditionalsupportQuestion Name the person who lacks the other basic qualities can lead others in the wrong direction.Correct Answer LeaderQuestion The whole process of conducting a 360 - Degree Feedback process in any Organisation couldlast about ________. Correct Answer One & half to about 3 monthsQuestion As per the Human Developent balance sheet, 1997, 45 million children were out of promaryschool in 1995Correct Answer TrueQuestion Mention the objectives of Job evaluation Correct AnswerTo maintain complete descriptopn of each occupation in the entire plant , To promote accurateconsideration of all employees for advancement and transfer , To promote information for workorganisation, employees section etc.Question How can management representatives essentially help employees' organisations?Correct Answer Formulation of plans & providing informationQuestion Name one of the components systems of HRD : Correct Answer Career systemQuestion Name the factors which come under ' Career System' that is component system of HRD:Correct Answer Career planning , Career development , Potential appraisalsQuestion What were the elements of the liberalization Movement? Correct Answer Abolishion oflicensing , MRTP limit , Foreign InvestmentQuestion Name of the various HRD score card: Correct AnswerHRD systems maturity score , Competency score , HRD competencies systems maturity scoreQuestion How does the people in the organisation take feedback seriously and try to benefit from thesame?Correct Answer The candidate is desirous to be better , The candidate has an attitude for healthycompetition , The candidate is desirous of knowing himself through the eyes of others.Question Proper implementation and support of all management levels are not very crucial for thesuccess of HRD auditCorrect Answer FalseQuestion Organisations should pay for the value of the job but not for the value of the person. AnswerFalseQuestion One of the importance of HRD is Correct Answer Role clarityQuestion Monitoring and Follow-up follows the distribution of questionnaires to all assessors.Correct Answer TrueQuestion Financial difficulties , accumulation of stock , expiry of license or lease & exhaustion of naturalresources are not considered valid reasons for closure as there are ________ Correct Answer avoidablecircumstancesQuestion Besides business process re-engineering & benchmarking ; then are some other useful tools tobring about continuousimprovement in an organisation. Correct Answer Human Resource Audit , HumanResource Accounting , Urgency MotivationQuestion What is it that some of the companies have borrowed from professionally managed Cos'Correct Answer HRD practicesQuestion The concept of quality control as a distinct discipline emerged in the United States in the early -Correct Answer 1920'sQuestion Name the process in the development of managerial personnel. Correct Answer Performanceplanning , Performance appraisal , Coaching iQuestion Which system emphasis a lot on the need to motivate people Correct AnswerHuman ResourseDevelopmentQuestion 360 -Degree Feedback enhances the quality of ________ decisions.Correct Answer HR

Question What are the limitations of HRD Audits?Correct Answer Becoming more of a political game than a genuine effort for improvement. , Failuresof implementations , Does not give evaluation of indiveduals but focuses on unit & systemsQuestion Under HRD, name the factors that act as motivating forcesCorrect Answer Job enrichment , Informal organisation , Participative managementQuestion The factors coming under Discipline & Attendance are Time keeping and ______AnsObedience

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Question Every HRD system developed by an organisation should be based on the following elementsof HRM. Those are: Answer Suitable compensation plan , Selection of the right people , Good performanceappraisal systemQuestion When employees spend half of the time and / or resources available to them on a secondjob / occupation for luxuries / comforts it is known as : Correct Answer Half Moon lighting

Question What is it that Union leader usually do to gain the confidence of its member?Correct Answer Win something in grievance procedureQuestion The main focus of attention today is the employee.Correct Answer FalseQuestion At Hewlett Packard, as part of their BPR programme, the ________directs resources fromapplicants to a centralised employment response centre. Correct Answer EMS

Question The role of the organisation in career planning is to introduce & strengthen systems toensure ________ of employees Correct Answer Career ProgressionQuestion Federations & unions constitute not only a part of organisations but also an important andcrucial wing of them Correct Answer TrueQuestion In an employees organisation the flow of decisions from the President / Secretary & Craft /Unit level Union flow to - Correct Answer General body of Members of employeesorganisationsQuestion Majority of the disputes in industries are related to the problem of wages, salaries & benefitsAnswer TrueQuestion Correct Answer Your AnswerNeed for HRD Audit It attempts to find out the future HRD needs of the company after assessingthe current HRD activities & inputs It attempts to find out the future HRD needs of the company afterassessing the current HRD activities & inputsLimitation of HRD Audit It does not give evaluation of individuals but focuses on unit andsystems. It does not give evaluation of individuals but focuses on unit and systems.Definition of HRD Audit It is a comprehensive evaluation of the current HRD strategiesstructure, systems styles and skills in the business plans of a company It is a comprehensive evaluation ofthe current HRD strategies structure, systems styles and skills in the business plans of a companyRole of HRD Audit in business improvement It helps in changes in the styles of the top managementIf helps in changes in the styles of the lower managementQuestion If employee fedrations & unious are mismanaged they- Correct AnswerDisrtub the smooth functioning & growth of organisations , affect industrial peace , affect effectivemanagement of personnelQuestion List the measures to overcome the HRD problems in IndiaCorrect Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate economicdevelopment , People to practice religious tolerance Your Answer Govt. to take steps toalleviate poverty , Govt. to take steps to accelarate economic development , People to practice religioustoleranceQuestion There are companies where the HR department lists out the raters by choosing randomlyfrom the participant's list of work related employees. Each rater receives an envelop having the following:-Correct Answer Letter from the administrator , Letter from the participant soliciting feedback , Selfaddressed envelope from the administratorQuestion A paper prepared by Mr. P Chidambaram, titled Indian subsidies reveals that in order to cleenits fiscal dificult ina few year, India needs to out down about 50% of subsidies in __ Non-merit _ goodssince it yields only 10% returnsQuestion In the same organisation, with the new policy, what is the policy if the assessor istransferred from his/her job after Feb. Answer He/She will complete the appraisal of those reportingto him/her & proceed on transferQuestion ________ are those who provide competitive advantage to corporations. CorrectAnswer PeopleQuestion Expenses incurred by a firm on recruitment , training & devlopment of employees aretreated as ________ Correct Answer Current costsQuestion Potential refers to the likelihood of the job holder making a future contribution to theemploying organisation. Correct Answer TrueQuestion Why do most companies want HRD audit?

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Correct Answer Change of Leadership , To make HR function business-driven , For growth &diversificationQuestion Under Voluntary retirement scheme income tax benefits for employees who have acceptedthe scheme are however , valid only for payouts of upto ________ Correct Answer Rs. 5 lakh

Question Name the Integrative framework that identifies three paths through which HR practices cancontribute to business performance: Correct Answer By building organisationalcapabilities , By improving employees satisfaction , By shaping customers and shareholders satisfaction

Question Job performance refers to :-Correct Answer The actual achievements compaired with the objectives of the job.Question A strong _ Culture___ can have a lasting effect and provide sustenance to an organisation.

Question HR managers to gurantee their viability need to think themselves as -Answer StrategicpartnersQuestion Name the steps that develop strategic framework for HRDAnswer Realistic employee development , Measurable employee development , Well costed employeedevelopmentQuestion While planning for surplus, the following are the options:Correct Answer Reduce workhours , Redesign the jobs , Reassign the jobsQuestion A major beneficiary of liberalization and consequently competition not been the consumer….. But the inustry Correct Answer FalseQuestion A dynamic and everchanging environment calls for a shift in approach from ________human resource management to a proactive and innovative one. Correct Answer reactive

Question ___ ESOP _____ are issued to the employees to be a shareholders in the company.

Question Proper implementation and support of all management levels are not very crucial for the successof HRD audit Correct Answer False

Question Successful HR departments will focus on motivational performance .Correct Answer False

Ques Which system emphasis a lot on the need to motivate people Answer Human Resourse Development

Question Which kind of literature identifies a number of systems & subsystems?Correct Answer HRD

Question The differences in which kind of faiths among the people is hurdle in the HRD Ans Religious

Question What is concerned with developing a pool of candidates in line with the human resourcesplanCorrect Answer Recruitment Question Name the various Organisational effectivenessdimensions.Correct Answer Higher productivity , Cost reduction , More profitQuestion One of the importance of HRD isCorrect Answer Role clarityQuestion Establishment of trade unions by workers in small industries is not common Answer False

Question Politician as the custodian of the nation has the responsibility to protect the interest of allthe parties envolved in the process of organisation Correct Answer FalseQuestion Member ship of the nation wide consumer councils (as formed by the Government) wouldcomprise representative of Correct Answer various ministeries , manufactures of commerce , costaccount & ConsumerQuestion Name the process which is continous and stops only when the organisation ceases to exist

Correct Answer Hiring Question The relationship between good HR practices andorganisational effectiveness is very simple. Correct Answer FalseQuestion Ulrich (1994) says:The idea of utilising human resource as aa strategic business partner isstill at a level of ________ rather than reality. Correct Answer Rhetoric

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Question A culture having which factors as its bed rocks is highly suitable for 360 degree appraisal.

Correct Answer Openness , Authenticity , ConfrontationQuestion In an interview Method of Training Need identification, what do the Questions asked need tooutline?Correct Answer Inputs expected from the Training Department , To prove weakness & strengths ofindividuals , Opportunities available to overcome such weaknesses.Question An employee sponsor, the HR manager plays an integral role in organisational success.TrueQuestion If employee fedrations & unious are mismanaged they- Correct Answer Disrtub thesmooth functioning & growth of organisations , affect industrial peace , affect effective management ofpersonnelQuestion The data obtained through job analysis are recorded on what is known as job analysissheet.TrueQuestion Performance counselling should not give a chance in discussion like Ans Increments , Salaries ,RewardsQuestion HRD means competence building, commitment building, and ___ culture _____ building.

Question The differences in which kind of faiths among the people is hurdle in the HRDCorrect Answer ReligiousQuestion The ________ provide resources to approved employment schemes in the organised &marginised sectorsCorrect Answer Employment Generation FundQuestion Under the 'Point rating system' name the important steps mentioned:Correct Answer Wage survey , Designing wage structure. , Construction of the yardsticks

Question Flexitime works better when the employees have self-determinationCorrect Answer True

Question What is concerned with developing a pool of candidates in line with the human resourcesplan Correct Answer RecruitmentQuestion 360 - Degree Appraisal is to get a broad assessment of an individual from different sources,following factors need to be watched at this stage - Answer Individual learning , Organisational learning ,Improved Individual behaviourQuestion Which kind of literature identifies a number of systems & subsystems?Correct Answer HRD

Question After the assets and liabilities of each individual is identified, what should be done; somethumb-rules areCorrect Answer Make out a time bound plan to workon your liabilities , Choose first the liability whichis hindering your growth the most , Build your career on your assetsQuestion Name the data required by Manpower planning from the external environment:

Correct Answer Techology , Govt. Policies & regulations , Composition of work forceQuestion What is step1 / phase1 of a 360 degree Feedback approach?Correct Answer Orientation

Question List the measures to overcome the HRD problems in IndiaCorrect Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate economicdevelopment , People to practice religious toleranceQuestion Name the steps that develop strategic framework for HRDCorrect Answer Realisticemployee development , Measurable employee development , Well costed employee development

Question Depending on the career path model of managers, some specialised training inputs aregiven at pre-determined times to make him more handling the new higher assignment CorrectAnswer TrueQuestion Factor comparison system consists of selection of key jobs.Correct Answer True

Question Name the situation where a person takes the necessary steps at the right moment of time

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Correct Answer Action Question Under HRD, name the factors that act as motivating forces

Correct Answer Job enrichment , Informal organisation , Participative managementQuestion Analysis of secondary data can give a lot of insights into the HRD assets & liabilities of thecompanyCorrect Answer True Question Under "Workshop" feedback is done on which kind ofcategories?Correct Answer Managerial role , Leadership styles , Behavioural qualitiesYour Answer Managerial role , Leadership styles , Behavioural qualitiesQuestion While planning for surplus, the following are the options:Correct Answer Reduce work hours , Redesign the jobs , Reassign the jobsQuestion Whose study provides that one create appropriate HRD climate only through good practices.

Correct Answer AbrahamQuestion The "Zero defects" concept defined TQM as - Answer The system to be used isprevention.Question Most HRD audit are due to failures of ________Correct Answer Implementation

Question Representatives of the consumers association besides the representatives of employees &employers have to participate in the meeting of collective bargaing Correct Answer True

Question In the interview method of training-need identification interviews must clearly distinguishbetween immediate training needs to improve present performance & ________Correct AnswerDevelopment needs for growthQuestion What is it that Union leader usually do to gain the confidence of its member?Correct Answer Win something in grievance procedureQuestion Some employees may not like flesibility in horizontal movement from one job to anotherTrueQuestion Which practices are service related and human resources related? Correct AnswerOrganisationalQuestion Giving a business group exposure when the boss goes on long leave, or long training etc isa good mechanism of career planning Correct Answer FalseQuestion Under ________ method jobs are arranged from highest to lowest, in order of their value tothe organisation. Correct Answer rankingQuestion What is the essentially the most important principle of any Human Resource DevelopmentActivity?Correct Answer Self development.Question One of the importance of HRD is Correct Answer Role clarityQuestion ________ means every employee is an active participant in goal attainment.Correct Answer Employee involermentQuestion Correct Answer Your AnswerJob analysis It is one of the job evaluation process which finds out relevant facts. It is one ofthe job evaluation process which finds out relevant facts.Non-quantitative job evaluation category. Simple ranking and grading are palced undersuch category. Simple ranking and grading are palced under such category.Quantitative job evaluation Point system and factor comparison methods are placed undersuch category. Point system and factor comparison methods are placed under such category.The beneficiaries to business firms by job evaluation It enables Cos. to get data in local wage surveysto establish job classification. It enables Cos. to get data in local wage surveys to establish jobclassification.Question An evaluation of where one stands on the basis of their job responsibilities, leadership,qualities etc will be a good starting point for marketing plans for success Correct Answer True

Question Name one of the processes of job evaluationCorrect Answer Select the method

Question HRD ________ can be treated as a separate element for good HRD.Correct Answerdepartment

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Question Which system emphasis a lot on the need to motivate people Answer Human ResourseDevelopment

Question Participation of Mgmt in federations & unions at all levels helps to -Correct Answer Develop sound human relations , Strength the trade union movement , maintainIndustrial harmonyQuestion Increased acceptance of feedback appraisal system is that as large no. of managers workwith wide range of other people, it becomes difficult for a single manager to accurately assess theircontribution. Correct Answer TrueQuestion Why is it that some managements may be disinterested in participation in Trade Unions?Correct Answer Possibility of cropping up misunderstandings among leaders & membersQuestion In the stage of career development cycle which out of the following approach should beadopted to bridge the gap? Alternatives for the training should include a - Correct Answer "Swim or Sinkapproach"Question An evaluation of where one stands on the basis of their job responsibilities, leadership,qualities etc will be a good starting point for marketing plans for success Correct Answer TrueQuestion A leader who lacks the other basic qualities can lead others in the wrong direction. AnswerTrueQue As per the Human Development Balance sheet, 1997 30% of the total population (world) lives inabolute povertyCorrect Answer FalseQuestion Potential refers to the likelihood of the job holder making a future contribution to theemploying organisation. Correct Answer TrueQuestion Representatives of the consumers association besides the representatives of employees &employers have to participate in the meeting of collective bargaing Correct Answer TrueQuestion HRD process variable include - Correct Answer Role clarity , Work planning , BettercommunicationQuestion In one organisation the joke making rounds was that managers came in vertically and went outHorizontallyQuestion Financial difficulties , accumulation of stock , expiry of license or lease & exhaustion ofnatural resources are not considered valid reasons for closure as there are ________ Correct Answer

avoidable circumstancesQuestion Some employees may not like flesibility in horizontal movement from one job to another

TrueQuestion One of the feature HRD goals are, ________ is a perishable commodity Correct AnswerLabourQuestion A dynamic and everchanging environment calls for a shift in approach from ________ humanresource management to a proactive and innovative one. Correct Answer reactive

Question ________ are the visible amounts given for fertilizers export promotion, etc. Correct AnswerExplicit subsidiesQuestion On recruitment, clarification are sought on which kind of issues? Correct Answer

Strategies of finding new talent. , Opening expected in the next five years. , Current system ofrecruitment.Question What is Business Process Re-engineering?Correct Answer The ability of an organisation to step back & rethink the way it does business , Focuson all form business components: strategy, business process, people and technology. , Encouragingenterprenewal adaptation on capabilities with stress on innovative skills & collaborative decision-makingQuestion What form of resource allocation unit was originally created to impart training retain workesthrough skill upgradation & prevention of redundancy due to the technology gap? Correct Answer

National Renewal FundQuestion what is the role played by management representatives while Participating in traade unionsadminstration? Correct Answer Advisory , monitoring information , providing ideas and opinionsQuestion 360 -Degree Feedback enhances the quality of ________ decisions. Correct Answer HRQuestion Correct Answer Your Answer

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To divert manufacturing activities from urban to rural areas one of the roles of the consumercouncialThe mechanism of price fixation a much neglected sphere of the market one of the roles ofthe advisory committeeThese are not the days of indvidualism & unorganisation unionsim unionsimKnowledge of the subject hand work & a sincere approach requisites for consumersim managementparticipation in employees organisationsQuestion Why do most companies want HRD audit?Correct Answer Change of Leadership , To make HR function business-driven , For growth &diversificationQuestion What is the act of taking up part time job or business or industrial unit simultaneously withthat of the original job? Correct Answer Moon-lightingQuestion How can management representatives essentially help employees' organisations?Correct Answer Formulation of plans & providing informationQuestion Name the various HRD outcomes variables :Correct Answer Better organisational health , Better developed roles , Better utilisation of humanresourcesQuestion If the assessee is transferred after Feb. the immediate superior will complete the appraisal as at31st Aug.FalseQuestion ________ is known not to hold overly one-sided views. Correct Answer JudgementQuestion Name the recruitment process which is said to be a costly affair Correct Answer ExternalQuestion Some organisations use ________ & committee management as techniques of training &devlopment for flexitime systems Correct Answer Job rotationQuestion People take ________ supportively and use it for development. Correct Answer FeedbackQuestion The ________ are mostly for the employees of the marketing department .Correct AnswerCommissions

Question Organisations presently are taking measures to satisfy the workers through variousmethods including the schemes of worker & participation in management Correct Answer TrueQuestion Name the steps that develop strategic framework for HRD Correct Answer Realisticemployee development , Measurable employee development , Well costed employee developmentQuestion If supply of labour is higher than demand, which factor would be relatively low?Answer WageQuestion HRD should be series of adhoc decisions and practices. Correct Answer FalseQuestion Name the factors which come under ' Career System' that is component system of HRD:Correct Answer Career planning , Career development , Potential appraisalsQuestion List the basic managerial skills:Correct Answer To supervise , To stimulate , To motivateQuestion It is very easy to write grade description, as the number of jobs increases. Answer FalseQuestion The relationship between good HR practices and organisational effectiveness is very simple.FalseQuestion During the pre-reform period what was the industrial growth during the 1950-60 periodessentiallyCorrect Answer 7% to 9%Question In an interview Method of Training Need identification, what do the Questions asked need tooutline?Correct Answer Inputs expected from the Training Department , To prove weakness & strengths ofindividuals , Opportunities available to overcome such weaknesses.Question The TQM philosophy was evolved or theorised by - Correct Answer DemmingQuestion Under HRD, name the factors that act as motivating forcesCorrect Answer Job enrichment , Informal organisation , Participative managementQuestion Every HRD system developed by an organisation should be based on the following elementsof HRM. Those are: Answer Suitable compensation plan , Selection of the right people , Good performanceappraisal systemQuestion The major issue to be resolved while framing ________ philosophy is whether to promotelargely from whithin the organisation or to hire people from outside at all levels. Correct AnswerRecruitmentQuestion While evaluating ________ jobs, where nature of work is difficult to be expressed inquantifiable numbers. Correct Answer manegerialQuestion Correct Answer Your Answer

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The monitoring stage The firm checks the new system against strategy.the new system againststrategy.The clarification stage The firm identifies and confirms the overall business direction. the overallbusiness direction.The assessment stage The firm calculates the cost of investment on the human capital and the valueplaced by employees on this investment. The firm calculates the cost of investment on the human capitaland the value placed by employees on this investment.The design stage The firm plans the proposed changes into practice. The firm createprogrammes that yield better returns on human capital.Question List the measures to overcome the HRD problems in India Correct Answer Govt. to take stepsto alleviate poverty , Govt. to take steps to accelarate economic development , People to practice religioustoleranceQuestion What is it that Moon-lighting by employees, if extensively part taken, affect HumanResource Manager in the future adversely? Correct Answer Disharmony in individual &organisational goal balance.Question Who is the person who should always remain away from Doppelganger effect.Correct AnswerChief ExecutiveQuestion Career planning is essentially the process of aligning the career needs of the employee withthe organisational career opportunities Correct Answer TrueQuestion Section ________ of the Industrial Disputes Act 1947 , states that an employer should onlyretrench employees who have been most recently hired. Correct Answer 25-GQue What were the key components of the New Economic Policy? Ans Liberalisation ,Privatization ,Marketfriendly stateQuestion The HRD programmes fail due to poverty, social injustice.Correct Answer TrueQuestion ________ is indicated by work effort and it should be continuous.Correct AnswerCommitmentQuestion What is the long form of CII? Correct Answer Confederation of Indian IndustryQuestion According to Gurucharan Das what should Indian companies focus its effort to emergewinners in the light of the liberalization & globalization? Answer Be able to capitalize on global trade , Notignore quality , Product developmentQuestion Ranking system measures each job in comparison with other jobs in terms of the relativeimportance of the following factors: Correct Answer Supervision & leadership , Co-operation &association outside the line of authority , Probability & consequences of errorsQuestion Counselling involves a one to one discussion between the participant and administrator.TrueQuestion HRD ________ is in methodology of evaluating various elements of HRD .Answer AuditQuestion One of the importance of HRD isCorrect Answer Role clarityQuestion 360 -Degree Feedback enhances the quality of ________ decisions. Answer HRQuestion After the world War II, 'Made in Japan' became a synonym for shoddy goods, but the TQMconcept put it on the map. Correct Answer FalseQuestion Flexitime works better when the employees have self-determination Answer TrueQuestion Proper implementation and support of all management levels are not very crucial for thesuccess of HRD audit Correct Answer FalseQuestion The differences in which kind of faiths among the people is hurdle in the HRD AnswerReligiousQuestion Why is it that some managements may be disinterested in participation in Trade Unions?Correct Answer Possibility of cropping up misunderstandings among leaders & membersQuestion What can influence the organisation's business goals? Correct Answer HRD outcomesQuestion A paper prepared by Mr. P Chidambaram, titled Indian subsidies reveals that in order tocleen its fiscal dificult ina few year, India needs to out down about 50% of subsidies in ________ goodssince it yields only 10% returnsCorrect Answer Non-meritQuestion The problem and challenges of continous improvement can be effectively tackled by takingadvantage of ________. Correct Answer Synergy of teamsQuestion _____ is the example of the balanced score card applications in some companies.CorrectAnswer AT & TQuestion Which system emphasis a lot on the need to motivate peopleCorrect Answer Human ResourseDevelopment

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Question What is concerned with developing a pool of candidates in line with the human resourcesplanCorrect Answer RecruitmentQuestion Long range planning are beyond eight years Correct Answer FalseQuestion Organisations should pay for the value of the job but not for the value of the person.Answer FalseQuestion While Trade Unions have their own approach to the problem; what is the role played bymanagement in fostering a close understanding between each other? Correct Answer It's ownapproach to problem solving techniqueQuestion One of the importance of HRD is Correct Answer Role clarityQuestion Counselling involves a one to one discussion between the participant andadministrator.Answer TrueQuestion ________ is indicated by work effort and it should be continuous. Correct AnswerCommitmentQuestion Establishment of trade unions by workers in small industries is not common Correct AnswerFalseQuestion The job evaluation programme once installed must be continued on a ________ basis.AnswerpermanentQuestion Why was workers participation in manamement intiated? Correct Answer to satisfyworkers psychological needs , to develop a souce of belongingness , to establish industrial peaceQue Whose study provides that one create appropriate HRD climate only through good practices AnswerAbrahamQuestion The ________ provides funds to meet the compensation & training expenditure ofretrenched workers.Correct Answer National Renewal Grant FundQuestion If the assessee is transferred after Feb. the immediate superior will complete the appraisalas at 31st Aug.Correct Answer False Question While planning for surplus, the following are the options:Correct Answer Reduce work hours , Redesign the jobs , Reassign the jobsQuestion Representatives of the consumers association besides the representatives of employees &employers have to participate in the meeting of collective bargaing Correct Answer TrueQuestion What is the act of taking up part time job or business or industrial unit simultaneously withthat of the original job? Correct Answer Moon-lightingQuestion Which system emphasis a lot on the need to motivate people Correct Answer HumanResourse DevelopmentQuestion According to Lahiry what is the simple act of comparison & learning for organisationalimprovement?Correct Answer BenchmarkingQuestion The human resource department should move out from routine transactional activities andlet IT take care of their activities. Correct Answer TrueQuestion Some problems are inherent in the performance Appraisal System, they are -Correct Answer Discrimination , First impression , Central tendencyQuestion When individual job description and grade description do not match well, the evaluatorsclassify the job using their subjective judgement. Correct Answer True Question ________assignment can also be recommended for career development. Correct Answer RotationalQuestion According to shroff (1995) the government needs to foucs on three areas which are likely toinpute the effective implementation of the economic policy, they areCorrect Answer Inadequate institutional reform , the speed and sequence of reform measures ,Inadequacies in the communication & political management of there measuresQuestion What is concerned with developing a pool of candidates in line with the human resourcesplanCorrect Answer RecruitmentQuestion An employee who is categorised as Dead wood is one who has absolutely no potential forgrowth & should be included in a rationalization programme. Correct Answer FalseQuestion List the measures to overcome the HRD problems in IndiaCorrect Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate economicdevelopment , People to practice religious tolerance

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Question _____ is route to be followed in order to realise vision and overall purpose. Correct AnswerStrategyQuestion Why is it that today, more so than the past, employees take to Moon Lighting activitiesCorrect Answer Decreasing purchasing powerQuestion In indian since the liberalisation process in 19991, FDI flows have developed each year &exports are up by more than ________ Correct Answer 0.5Question How would the representative of consumer association be able to make a difference in theconsumerism movement Correct Answer by participating in collective barganing , to demands goodsupply of quality goods at fair practices , to demands good supply of quality goods at fairs pricesQuestion Under the point method, key jobs are selected, each sub factor is then defined in the orderof importance preferable along a scale, factors generally considered are:Correct Answer Skill , Efforts , AccountabilityQuestion Trade union is a group of two people who come to strengthen their bargaining position.FalseQuestion Name the process of 360 degree appraisal which can be broken into three stages or levels -Correct Answer Planning , Implementation , ResultQuestion Name the method where common factors to all the jobs are identified. Correct AnswerPointQuestion Name the system which is simple, less expensive & less time consuming.Answer RankingQuestion Federations may invite the management's representatives to participate in working committeemeetings. Who would the unions at Plant level / Shop level essentially invite? Ans Representatives fromline & personnel department.Question Which kind of literature identifies a number of systems & subsystems? Correct AnswerHRDQuestion _____ means every employee is an active participant in goal attainment. Answer EmployeeinvolermentQuestion The budget of Feb 1997 presented by Finance minister Mr. P. Chidambaram showed a spiritof optimism & growth. What were its components Correct Answer significantly reduced taxes ,nationalized excise rates , encouragement for investment in infrastructureQuestion Mention the objective of the potential appraisal. Correct Answer To assess anindividual in terms of the highest level of work. , To assist the organisation in discharging its responsibilityof selecting managers.Question The differences in which kind of faiths among the people is hurdle in the HRD AnswerReligiousQuestion Highly successful functional benchmarking models developed by the Japenese have beenadopted the world over. Name some of Matsushita's Systems of benchmarking? Correct Answer Just inTime (JIT) , Point of Sale (POS) system , System of divisions (Profit centres) within a centralized bankingsystemQuestion Why is it found that federations & Unions constitute an important & crucial wing of anorganisation?Correct Answer If mismanaged they affect industrial peaceQuestion What is it that can be defined as a written record of the duties, responsibilities andconditions of job.Correct Answer Job discriptionQuestion Correct Answer Your AnswerLimitation of manpower planning. Inaccuracy. Inaccuracy.Manpower planning method.Long range estimates of vacancies. Long range estimates of vacancies.Step involved in manpower planning Selecting adequate source of recruitment. Selecting adequatesource of recruitment.Name the three types of forecast Economic, employee market, co's sales expansion forecasts. Long,short and medium forecasts.Question Employer has to pay __ of the basic wages to the employees during the lay off period CorrectAnswer 0.5Question Section ________ of the Industrial Disputes Act 1947 , states that an employer should onlyretrench employees who have been most recently hired. Correct Answer 25-GQuestion Name the steps that develop strategic framework for HRD Correct Answer Realisticemployee development , Measurable employee development , Well costed employee development

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Question What were the key components of the New Economic Policy? Correct Answer Marketfriendly state , Liberalisation , PrivatizationQuestion Under the appraisal panel which are the qualities that can achieve good results despite thedifficulties inherent in the potential appraisal: Correct Answer Creative imagination , Sense of reality ,Effective leadershipQuestion ________ manpower plan need the involvement of top management as well as HR exports.Correct Answer StrategicQuestion Large recruitment ________ problematic and vice-versa. Correct Answer LessQuestion The process of analysing jobs from which job descriptions are developed are called________.Correct Answer Job AnalysisQuestion Analysis of ________ data can give a lot of insights into the HRD assets and liabilities of thecompanyCorrect Answer SecondaryQuestion What is it that good HR practices can build? Correct Answer CompetenciesQuestion The major issue to be resolved while framing ________ philosophy is whether to promotelargely from whithin the organisation or to hire people from outside at all levels. Correct AnswerRecruitmentQuestion Most HRD audit are due to failures of ________. Correct Answer ImplementationQuestion Successful HR departments will focus on motivational performance . Correct AnswerFalseQuestion Under the balanced score card approach the expectation of three shareholders Correct AnswerTrueQuestion Generally, training need identification forms a part of _____. Correct Answer ManagementAppraisal SystemQuestion Performance counselling should not give a chance in discussion like - Answer Increments ,Salaries , RewardsQuestion Five main phases make up the process of the feedback exercise, name the PHASE 4-Correct Answer Data feeding Reports & AnalysisQuestion In the career development cycle, which stage ideally starts when a new emploee joins anorganisation and finds a big gap between what the ideal organisation should be and what it is? CorrectAnswer Exporatory stageQuestion Under the workshop methodology, a series of diagnostic exercises through question aretaken, theses are:Correct Answer How would you critically evaluate the job rotation in your company? , What are thethree good things in your performance appraisal systems? , What are the strengths & weaknesses of yourtraining policies & practice?Question Name the recruitment process which is said to be a costly affair Correct AnswerExternalQuestion As per the Human Developent balance sheet, 1997, 45 million children were out of promaryschool in 1995Correct Answer TrueQuestion Eight members is considered to be the norm as to the no. of members constituting a QC-TrueQuestion In the stage of career development cycle which out of the following approach should beadopted to bridge the gap? Alternatives for the training should include a - Correct Answer "Swim or Sinkapproach"Question At a certain stage the upword mobility stops for many employees. This is inescapable inview of pyramid organisation structure. This phenomenon is called : Correct Answer PlateauingQuestion What form of resource allocation unit was originally created to impart training retain workesthrough skill upgradation & prevention of redundancy due to the technology gap? Correct AnswerNational Renewal FundQuestion Proper implementation and support of all management levels are not very crucial for thesuccess of HRD audit Correct Answer FalseQuestion In ________ company, there is no sophisticated or detailed manpower planningdone covering the current and future needs of the entire organisation. Correct Answer LARSEN &TUBRO LTD.

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Question Federations may invite the management's representatives to participate in workingcommittee meetings. Who would the unions at the department / divisional level invite to attend suchmeetings?Correct Answer Divisional / departmental manager & personnel manager.Question People take ________ supportively and use it for development. Correct AnswerFeedbackQuestion Performance counselling refers to the help provided by a manager to his subordinates, itattempts to help the employee in.- Correct Answer Supportive atmosphere , Empethetic atmosphere, Setting goalsQuestion The data obtained through job analysis are recorded on what is known as job analysissheet.TrueQuestion Name the technique used by the point system and factor comparison system to list the job.Correct Answer Quantitative Answer QuantitativeQuestion Under the 'Point rating system' name the important steps mentioned:Correct Answer Construction of the yardsticks , Wage survey , Designing wage structure.

Question Correct Answer Your AnswerJob knowledge defined in Appraisal form Ability to consider the extent and depth of demonstratedtechnical and professional competence. Ability to consider the extent and depth of demonstratedtechnical and professional competence.

Decision - making defined in the appraisal form Ability to analyse relevant facts, evaluate variousalternatives. Ability to analyse relevant facts, evaluate various alternatives.Communicating defined in the appraisal form Ability to consider clarity and precision of verbal andwritten expression of ideas and feelings. Ability to marshal and analyse relevant data anticipateeventualities.Question The HRD programmes fail due to poverty, social injustice. Correct Answer TrueQuestion Every HRD system developed by an organisation should be based on the following elementsof HRM. Those are: Answer Suitable compensation plan , Selection of the right people , Goodperformance appraisal systemQuestion It is very easy to write grade description, as the number of jobs increases. Correct AnswerFalseQuestion What is the general principle (as per P.A.S policy of premier) of Assessment Routes?Correct Answer 2nd Assessor-superior of first assessor, 2nd Assessor- superior of the 1st assessorQuestion HRD audit is a comprehensive evaluation of the current HRD strategies, structures etc. AnswerTrueQuestion Correct Answer Your AnswerArthur He studied the impact of two different management approaches on the productivity of steel mills.He studied the impact of two different management approaches on the productivity of steel mills.Macduffie He studied 70 automobile plants representing 24 companies from 17 different countries.He studied 70 automobile plants representing 24 companies from 17 different countries.Huselied He used 2 scales- one to measure employee skills and the second to measure employeemotivation. He used 2 scales- one to measure employee skills and the second to measure employeemotivation.Welbourne and Andrews He studied the survival rate of 136 non-financial companies. He studiedthe survival rate of 136 non-financial companies.Question Name the three phases of recruitment process: Correct Answer Planning ,Implementing , EvaluatingQuestion Human resource management is responsible for getting the best people, training andproviding mechanism. Correct Answer TrueQuestion Name the two chairman of Hindustan Lever who both followed the patteren of nurturing andhandling over to competent successors from within. Correct Answer Vasant , T. ThomasQuestion The concept of quality control as a distinct discipline emerged in the United States in the early -1920'sQuestion After the world War II, 'Made in Japan' became a synonym for shoddy goods, but the TQMconcept put it on the map. Correct Answer False

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Que What kind of Grading must be brought to the notice of the vice-president of the Company.AnswerExcellent ,PoorQuestion Under HRD, name the factors that act as motivating forcesCorrect Answer Job enrichment , Informal organisation , Participative managementQuestion The key to the whole SSL programme lies in the identification of - Correct Answer Supervisor'sweaknessesQuestion What are the areas where the auditors should physically visit the workplace?Correct Answer Canteens , Living colony , Training roomsQuestion For closure government permission is required at least __ days before the intended closureAnswer 90Question What were the key components of the New Economic Policy?Correct Answer Market friendly state , Liberalisation , PrivatizationQuestion Under the appraisal panel which are the qualities that can achieve good results despite thedifficulties inherent in the potential appraisal: Correct Answer Creative imagination , Sense of reality ,Effective leadershipQuestion _ manpower plan need the involvement of top management as well as HR exports. AnswerStrategicQuestion Large recruitment ________ problematic and vice-versa. Correct Answer LessQuestion The process of analysing jobs from which job descriptions are developed are called ___JobAnalysisQuestion Analysis of ________ data can give a lot of insights into the HRD assets and liabilities of thecompanyCorrect Answer SecondaryQuestion What is it that good HR practices can build? Correct Answer CompetenciesQuestion The major issue to be resolved while framing ________ philosophy is whether to promotelargely from whithin the organisation or to hire people from outside at all levels. Correct AnswerRecruitmentQuestion Most HRD audit are due to failures of ________. Correct Answer ImplementationQuestion Successful HR departments will focus on motivational performance . Correct AnswerFalseQuestion Under the balanced score card approach the expectation of three shareholders Correct AnswerTrueQuestion Generally, training need identification forms a part of __ Answer Management AppraisalSystemQuestion Performance counselling should not give a chance in discussion like Ans Increments , Salaries ,RewardsQuestion Five main phases make up the process of the feedback exercise, name the PHASE 4-Correct Answer Data feeding Reports & AnalysisQuestion In the career development cycle, which stage ideally starts when a new emploee joins anorganisation and finds a big gap between what the ideal organisation should be and what it is? CorrectAnswer Exporatory stageQuestion Under the workshop methodology, a series of diagnostic exercises through question aretaken, theses are:Correct Answer How would you critically evaluate the job rotation in your company? , What are thethree good things in your performance appraisal systems? , What are the strengths & weaknesses of yourtraining policies & practice?Question Name the recruitment process which is said to be a costly affair Correct Answer ExternalQuestion As per the Human Developent balance sheet, 1997, 45 million children were out of promaryschool in 1995 Correct Answer TrueQuestion Eight members is considered to be the norm as to the no. of members constituting a QC-Answer TrueQuestion In the stage of career development cycle which out of the following approach should beadopted to bridge the gap? Alternatives for the training should include a - Correct Answer "Swim or Sinkapproach"Question What are the areas where the auditors should physically visit the workplace?Correct Answer Canteens , Living colony , Training roomsQuestion For closure government permission is required at least ___90__ days before the intendedclosure..

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Question The data obtained through job analysis are recorded on what is known as job analysissheet.Answer TrueQuestion Which kind of literature identifies a number of systems & subsystems? Correct Answer HRDQuestion A fee market economy demands a transparent set of laws and________somthething thatthe archaic Indian judical system is ill-equipped tocope with Correct Answer quick disposal of litigationQuestion Essentials of effective QC's :- Correct Answer Prompt approval , Regular communication, Unconditional supportQuestion It is said that versality will be the key factor in determining employee value with followingfactors :Correct Answer Technology , Leadership , MotivationQuestion The job falling under the same grade get different wage scale. Correct Answer FalseQuestion Under Voluntary retirement scheme income tax benefits for employees who have acceptedthe scheme are however , valid only for payouts of upto ________ Correct Answer Rs. 5 lakhQuestion Some questions that every corporation needs to address are as follows:-Correct Answer How well are HR practices linked to business goals , Are good HR practices & HRDsystems & processed being designed , Are the systems internally sound consistent & relevantQuestion If the assessee is transferred after Feb. the immediate superior will complete the appraisalas at 31st Aug.Correct Answer FalseQuestion What is the programme of allowing flexibility in handling the type of work in variousdepartments of the organisation in a systematic way be the employee during his tenure of employment inan organisation?Correct Answer Flexi workQuestion Through consumers participation in management, consumer will lose their rights throughserved technique Correct Answer FalseQuestion Performance counselling refers to the help provided by a manager to his subordinates, itattempts to help the employee in.- Correct Answer Supportive atmosphere , Empethetic atmosphere, Setting goalsQuestion Monitoring and Follow-up follows the distribution of questionnaires to all assessors. AnswerTrueQuestion In a re-engineering programme, when a process changes so does the ________ of theconcerned employee. Correct Answer job profileQuestion Under the pre-Interview preparation it is useful to note the key points Correct AnswerPaperQuestion Which system emphasis a lot on the need to motivate people Correct Answer HumanResourse DevelopmentQuestion The whole process of conducting a 360 - Degree Feedback process in any Organisationcould last about ________. Correct Answer One & half to about 3 monthsQuestion ____ is the example of the balanced score card applications in some companies. CorrectAnswer AT & TQuestion A strong ________ can have a lasting effect and provide sustenance to an organisation. AnswerCultureQuestion Within the establishment stage of the career development cycle, what are very importantoccasions for a young employee? Correct Answer The first promotion , Successfully completedasignment , The first performance appraisal Question ________ is known not to hold overly one-sidedviews. Correct Answer JudgementQuestion ________ phase involves generating confidence in the employee to open up and franklyshare his perceptions, feeling etc. Correct Answer Rapport buildingQuestion Correct Answer Your AnswerGroup goals Vs. Organisational goals Course organisational Politics Course organisationalPoliticsBetter decisions about people based on improved information system HRA benefits HRA benefitsStandard cost method value of human resources for accounting purposes value of humanresources for accounting purposesIt is "endomic to every organisation regadless of size, funtion or character of wonershipOrganisational politidering HRA modelQuestion The Main contribution of HRD audit is to focus on Correct Answer Value-adding HRD

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Question The ________ provide resources to approved employment schemes in the organised &marginised sectorsCorrect Answer Employment Generation FundQuestion Traditionally, human resources has been perceived as, Correct Answer BureacraticQuestion How can the limitations/ misgivings of management participation in employeesorganisations be overcome ? Correct Answer by gaining the confidence of union leaders from theinitail stages , managements should educate the members about the concept & value in strengheningunion functioning , minimising misunderstandingsQuestion Federation & union at all levels are managed on the lines of management of ________Correct Answer A political bodyQuestion HR managers to gurantee their viability need to think themselves as - Correct AnswerStrategic partnersQuestion What are the general characteristics of a Technical - functional competence?Correct Answer Primary interest in functional work , They would like to remain expert rather thanbecome general managers , They consider managerial and administrative responsibilities as avoidableirritantsQuestion Which practices are service related and human resources related? Correct AnswerOrganisationalQuestion Organizations gear most of their management succession activities to the immediate past.Answer FalseQuestion Name the three performance counselling phase.- Answer Rapport building , Exploration ,Action PlanningQuestion In the interview method of training-need identification interviews must clearly distinguishbetween immediate training needs to improve present performance & ___Answer Development needsfor growthQuestion HRD should be series of adhoc decisions and practices. Correct Answer FalseQuestion Increased acceptance of feedback appraisal system is that as large no. of managers work withwide range of other people, it becomes difficult for a single manager to accurately assess theircontribution. Correct Answer TrueQuestion In the stage of career development cycle which out of the following approach should beadopted to bridge the gap? Alternatives for the training should include a - Correct Answer "Swim or Sinkapproach"Question In an interview Method of Training Need identification, what do the Questions asked need tooutline?Correct Answer Inputs expected from the Training Department , To prove weakness & strengths ofindividuals , Opportunities available to overcome such weaknesses.Question Accounting is a management science group, what are the managers perceived as,Correct Answer Decision-makerQuestion Correct Answer Your AnswerContinued self development A leadership quality A leadership quality"Working on your liabilities" Life long mission Life long missionAssignment to some important task force or committee Offsetting Plateauing effect OfficiatingAssignmentNeed-opportunity Alignment Crucial role played by HRD Success formulaQuestion Name the internal operational measures dealing with how well HR practices are designedand delivered:Correct Answer Cycle time, quality & cost of HR practices , The ratio of HR enpenses , The ratio ofHR professionals to employee populationQuestion Under HRD, name the factors that act as motivating forcesCorrect Answer Job enrichment , Informal organisation , Participative managementQuestion The reviewer has the prime role of recording major appraisal details. Correct Answer FalseQuestion Trade union is a group of two people who come to strengthen their bargaining position.AnswerFalseQuestion Member ship of the nation wide consumer councils (as formed by the Government) wouldcomprise representative of Correct Answer various ministeries , manufactures of commerce , costaccount & Consumer

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Question Participation of management' representatives in the trade unions meetings particularly atthe time of industrial dispute help both the parties - Correct Answer To exchange their contradictoryviewsQuestion What is it that Moon-lighting by employees, if extensively part taken, affect HumanResource Manager in the future adversely? Correct Answer Disharmony in individual & organisationalgoal balance.Question What are the needs for Quality Audit?Correct Answer It constitutes a permanent record of the progress in achieving the goals of quality. ,It facilitates and encourages supplier quality certificationsystems. , It provides a benchmarkas to theperformance of the quality system.Question Essentials of effective QC's :- Answer Prompt approval , Regular communication , UnconditionalsupportQuestion The national renewal fund is administered by the department of industrial development. TheNRF was proposed to have a corpus of ____ which would be contributed from budgetory support CorrectAnswer Rs. 2000 crores

Question Which of the following statements defines Dr. Joseph Juran's philosophy on TQM -Correct Answer 80% of all quality problems originate from poor management.Question The ________ management of the organisation is committed to develop the competenciesof employees on a continous basis Correct Answer TopQuestion Name the internal operational measures dealing with how well HR practices are designedand delivered:Correct Answer Cycle time, quality & cost of HR practices , The ratio of HR enpenses , The ratio ofHR professionals to employee population.Question Which practices should be linked to business goals and corporate strategy : Correct AnswerHRD & HRQuestion It can be enagued that globalization has reduced poverty in India and China, home to movethat half a billion of the world's poor income group Correct Answer TrueQuestion Under orientation programmes, some very important issues discussed and clarified are :Correct Answer Purpose of 360 Degree Feedback , Who analyzes the data? , Who are going toprovide feedback?Question According to shroff (1995) the government needs to foucs on three areas which are likely toinpute the effective implementation of the economic policy, they are Correct Answer Inadequateinstitutional reform , the speed and sequence of reform measures , Inadequacies in the communication &political management of there measuresQuestion Correct Answer Your AnswerArthur He studied the impact of two different management approaches on the productivity of steel mills.He studied the impact of two different management approaches on the productivity of steel mills.Macduffie He studied 70 automobile plants representing 24 companies from 17 different countries.He used one scale i.e. to measure employee skills.Huselied He used 2 scales- one to measure employee skills and the second to measure employeemotivation. He used 2 scales- one to measure employee skills and the second to measure employeemotivation.Welbourne and Andrews He studied the survival rate of 136 non-financial companies. He studiedthe survival rate of 136 non-financial companies.Question The ________ provide resources to approved employment schemes in the organised &marginised sectorsCorrect Answer Employment Generation FundQuestion It is technology who can provide competitive advantage to corporations. Correct AnswerFalseQuestion Flexitime works better when the employees have self-determination Correct AnswerTrueQuestion HRD ________ is in methodology of evaluating various elements of HRD . Correct AnswerAuditQuestion Workers and trade unions never praticipate in the management of human resources CorrectAnswer FalseQuestion Correct Answer Your AnswerAn efficient plant layout & a good menchmark Ford Motors Benchmarking

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Simple act of comparision & learning for organisational improvement BenchmarkingBPRThe Malcolm Bridge National Quality Award Xerox (1989) Xerox (1989)Japanese firms had ling been benchmarking other companies, many of them American Ohirata(1994)Ohirata (1994)Question Collecting bargainig is an institutional process for solving problems arising directly out ofemployee-worker relationships Correct Answer FalseQuestion In the Development Grade Method of career planning the selected staff for this grade wouldremain there only for ________ years Correct Answer twoQuestion Job performance refers to :-Correct Answer The actual achievements compaired with the objectives of the job.Question What are the common features of a managerial walkabouts?Correct Answer The period of the walkabout is sufficiently long. , The student is left on his own tosuccessfully complete his walkabout. , Performance is judged only on the basis of the final result obtained.Question What is step1 / phase1 of a 360 degree Feedback approach? Correct AnswerOrientationQuestion The supervisory skill level survey (SSL technology) essentially developed by whom? J.ChapiroQuestion While Trade Unions have their own approach to the problem; what is the role played bymanagement in fostering a close understanding between each other? Correct Answer It's own approach toproblem solving technique

Question In an interview Method of Training Need identification, what do the Questions asked need tooutline?Correct Answer Inputs expected from the Training Department , To prove weakness & strengths ofindividuals , Opportunities available to overcome such weaknesses.Que Name the three performance counselling phase.- Correct Answer Rapport building ,Exploration , Action PlanningQuestion Name the appropriate method for forecasting demand which will be best suited toorganisation:Correct Answer Time frame , Resources availableQuestion It is very easy to write grade description, as the number of jobs increases.Correct AnswerFalseQuestion For closure government permission is required at least ___90____ days before the intendedclosureQuestion he key to the whole SSL programme lies in the identification of - Answer Supervisor'sweaknessesQuestion Which pay is one of the most crucial pay given to the employee & also shown in the paystructure.Correct Answer PerformanceQuestion What are to be proccessed at a central place of the administrator Correct AnswerQuestionniaresQuestion When was the first attempt made to move a change in policies regarding business, licenses& permits operating in India Correct Answer Mid 80'sQuestion Which practices are service related and human resources related? Correct AnswerOrganisationalQuestion Depending on the career path model of managers, some specialised training inputs aregiven at pre-determined times to make him more handling the new higher assignment Correct AnswerTrueQuestion Employee's organisations in India have their impact on various aspects, policies pertainingto human resources management of various industries Correct Answer TrueQuestion In the orientation phase, all participants are to submit a list of appraisers by whom theywould like to be assessed. Correct Answer TrueQuestion ________ manpower plan need the involvement of top management as well as HR exports.Correct Answer Strategic Your Answer Long-termQuestion The major issue to be resolved while framing ________ philosophy is whether to promotelargely from whithin the organisation or to hire people from outside at all levels. Correct AnswerRecruitment

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Question Participation of management' representatives in the trade unions meetings particularly atthe time of industrial dispute help both the parties - Correct Answer To exchange their contradictoryviewsQuestion Name the Integrative framework that identifies three paths through which HR practices cancontribute to business performance: Correct Answer By building organisational capabilities , Byimproving employees satisfaction , By shaping customers and shareholders satisfaction Correct AnswerTwelveQuestion It is said that versality will be the key factor in determining employee value with followingfactors :Correct Answer Technology , Leadership , MotivationQuestion HR stands for Human Resourse Strategies Correct Answer FalseQuestion __ of managers assessed in the same study were positioned in the "Stars" category. CorrectAnswer 0.15Question A strong ________ can have a lasting effect and provide sustenance to an organisation. AnswerCultureQuestion HRD department is also included as an ________ of HRD. Correct Answer InstrumentsQuestion Name the Questions which enable the superior to verify that he has correctly heard. AnswerParaphrasingQuestion what are the common objections against the treatment of people as assets in a HRM systemCorrect Answer There is no assurance of future benefits , people are not owened by the organisation, it may not be recognised by tax laws Your Answer There is no assurance of future benefits , it doesnot recognise the human side human side to mgmt side to side to mgt of human resources , people arenot owened by the organisationQuestion T. Thomas said," I became chairman of this company in 1973 at the age of 45". Name thecompany.Correct Answer Hindustan LevelQuestion Analysis of ________ data can give a lot of insights into the HRD assets and liabilities of thecompanyCorrect Answer Secondary Your Answer SecondaryQuestion In no phase of business life is _____ Integrity _ as important as in making promotiondecesions.Question ________ are those who provide competitive advantage to corporations. Correct Answer PeopleQuestion The role of the organisation in career planning is to introduce & strengthen systems to ensure________ of employees Correct Answer Career ProgressionQuestion What are the factors that warrant the attention for successful implementation?Correct Answer Feedback management , Action planning , Reinforcement of new behaviourQuestion A new management profile where managers take into cognisance the fact thatorganisational competitiveness is linked to human resource competance, was suggested by whom?Correct Answer Roetting (1995)Question 360 - Degree Appraisal is to get a broad assessment of an individual from different sources,following factors need to be watched at this stage - Correct Answer Organisational learning , ImprovedIndividual behaviour , Individual learningQuestion HR stands for Human Resourse Strategies Correct Answer FalseQuestion If supply of labour is higher than demand, which factor would be relatively low?AnswerWageQuestion What is it that is necessary for the training manager to know the job's skills which have tobe learned by the employee recruited. Correct Answer Adequate trainingQuestion Correct Answer Your AnswerGroup goals Vs. Organisational goals Course organisational Politics Course organisationalPoliticsBetter decisions about people based on improved information system HRA benefits value of humanresources for accounting purposes

Standard cost method value of human resources for accounting purposes HRA benefitsIt is "endomic to every organisation regadless of size, funtion or character of wonershipOrganisational politidering HRA modelQuestion What are judgments of characteristics, traits of employees & impact of these characteristics& traits on their performance. Correct Answer Appraisals

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Question The job falling under the same grade get different wage scale. Correct Answer FalseQuestion Western and Third World Studies of organisational excellence indicate major keys toorganisational excellence , those are - Correct Answer Mission , Goals , PoliciesQuestion Ulrich (1994) says:The idea of utilising human resource as aa strategic business partner isstill at a level of ________ rather than reality. Correct Answer RhetoricQuestion Women employees presently restrict / limit their career to selected jobs & organisations.But, they will soon be ready to take up all types of jobs in different types of organisations. Thisphenomenon is known as -Correct Answer Dual career groupQuestion After which stage many good organisation in India have entered a competitive phaseCorrect Answer LiberalisationQuestion Correct Answer Your AnswerJob analysis It is one of the job evaluation process which finds out relevant facts. It is one of the jobevaluation process which finds out relevant facts.Non-quantitative job evaluation category. Simple ranking and grading are palced under such category.Simple ranking and grading are palced under such category.Quantitative job evaluation Point system and factor comparison methods are placed under such category.Point system and factor comparison methods are placed under such category.The beneficiaries to business firms by job evaluation It enables Cos. to get data in local wage surveysto establish job classification. It enables Cos. to get data in local wage surveys to establish jobclassification.Question A major reason for resistance to re-engineering is a challenge to the existing____hierarchyQuestion ________ phase involves generating confidence in the employee to open up and frankly sharehis perceptions, feeling etc. Correct Answer Rapport building

Question For each participant, a schedule is kept regarding the feedback he has been getting, forevery questionnair that is received , what is it that is included - Correct Answer The workingrelationship of the rater is recorded throughout the exercise. , The name of the participant to whom it isaddressedQuestion After the world War II, 'Made in Japan' became a synonym for shoddy goods, but the TQMconcept put it on the map. Correct Answer FalseQuestion An employee who is categorised as Dead wood is one who has absolutely no potential forgrowth & should be included in a rationalization programme. Correct Answer FalseQuestion No worker employed in any industry who has been in continuous service for more than ___1year_____ , can be retrenched until prior permission from the govt. to retrench in undertakings employingmore than 100 peopleCorrect Answer Make out a time bound plan to work on your liabilities , Choose first the liabilitywhich is hindering your growth the most , Build your career on your assetsQuestion ________ is the example of the balanced score card applications in some companies. CorrectAnswer AT & TQuestion Abraham has identified seven practices of successful organisations. Correct Answer FalseQuestion HRD process variable include - Correct Answer Role clarity , Work planning , BettercommunicationQuestion The process of 360 Degree appraisal is broken into two stages - planning, implementation.Answer FalseQuestion Name the first three phases that make up the process of the feedback exercise -Correct Answer Participants orientation , Questionnaire distribution , Monitoring & follow upQuestion Name some of the strategic role of HR : Correct Answer Successful HR departmentwill focus on organisational performance. , HR's value will be to have the right people ready at right time. ,The focus of the HR function will be human capital development & organisational productivity.Question In which approach towards training and development stress is to be given on learning ratherthan on teaching? Correct Answer Agricultural approachQuestion Performance development plan is set for the employee by his immediate boss. Correct AnswerTrueQuestion When do managers lose faith in the fairness of the top management. Correct AnswerPromoting from outside

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Question As per the Human Development Balance sheet, 1997 30% of the total population (world)lives in absolute poverty Correct Answer FalseQuestion Transfer of technology does not mean merely shifting technology from one place to anotherAnswer TrueQuestion What are aims & objectives of HRA?Correct Answer Increase managerial awareness of human resources, Developing new measure ofeffective manpower utilization. , Enabling a longer time horizon for planning & budgeting.Question What were the unmet deliverables of the economic refracting or what were its put falls?Correct Answer unmet social objectives , status of small-scale industries , advantage MNC's had overtheir Indian competitions Your Answer unmet social objectives , reliance on agriculture , status ofsmall-scale industriesQuestion Participation of Mgmt in federations & unions at all levels helps to - Correct AnswerStrength the trade union movement , maintain Industrial harmony , Develop sound human relationsQuestion Pfeffer (1998) has identified seven dimensions of successful organisations, name one ofthem.Correct Answer Employment securityQuestion Collecting bargainig is an institutional process for solving problems arising directly out ofemployee-worker relationships Correct Answer FalseQuestion ___ Recruitment__ and retaintion of qualified employees is a common goal shared bymany employers.Question Every employee also has a succession plan to him, which is also known as - Answer ShadowplanningQuestion Some of the tools of Expert Systems are Correct Answer WAX , Expert EaseQuestion Data processing means Correct Answer Processing of raw facts.Question One of the following is the first component of DBMS Correct Answer DDLQuestion The_ Receiver is the component of communication to which information is transferredQuestion There are different categories in computers such asCorrect Answer Super computer. , Mini computer. , Micro computer.Question The ability to be creative and imaginative is lower in Artificial Intelligence than that ofnatural intelligence. Correct Answer TrueQuestion ________is critical for transaction processing. Correct Answer DataQuestion Due to one of the following the consumers can be convinced that the prospective clientssoftware is developed using best practices Correct Answer software quality assuranceQuestion Disadvantages of vacuum tubes are it Correct Answer Generated lot of heat. , Consumedmore power. , Very short span of life. Question Polymorphism is the ability to take more from two forms.Correct Answer FalseQuestion MIS helps the organization in Correct Answer process of decision makingQuestion Some of the output devices are Correct Answer Plotters. , Printers.Question ________ is a Back office Application. Correct Answer Maintenance of the service facilitiesQuestion The different types of systems available areCorrect Answer Open and closed systems. , Natural and artificial systems. , Conceptual and empiricalsystems.Question Information requirement within organization are Correct Answer differentQuestion ESS/EIS is developed to support decision making processes at the___ top management_____level.Question Encapsulation refers to art of representing essential features without including the backgrounddetails.Correct Answer FalseQuestion Correct Answer Your AnswerThe longer the data warehouse has been in use the more it will evolve. the more it will evolve.In today's information era data constitutesone of the potentially most powerful assets of corporateorganization. one of the potentially most powerful assets of corporate organization.As data is routinely collected and stored away in archives organizations face dilemma of being datarich but information poor. organizations face dilemma of being data rich but information poor.Data in the data warehouse and is used for comparisons, trends, provide historical perspectiveforecasting. generating reports and answering pre-defined queries.Question What denotes the hierarchy of and organization Correct Answer organization structure

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Question In the________database model each record appears to be like an organizational chart withone top level segment called root, spreading downward into branches and leaves. Correct AnswerhierarchicalQuestion IMS is the short form of Correct Answer Information Management System.Question When an employee leaves the organization his user Id should be terminated. Correct AnswerTrueQuestion Expert systems are very easy to maintain. Correct Answer FalseQuestion Expert systems are not widely used or tested due to difficulty in use. Correct AnswerTrueQuestion MIS always refers to Correct Answer computer system and manual systemQuestion ________helps to connect dissimilar networks by providing the translation from one set ofprotocols to another. Correct Answer GatewayQuestion MIS as a combination of human and computer based resources result into Correct Answer bothof the aboveQuestion Tick IT certification scheme is a Correct Answer sector schemeQuestion The choice of technology makes a significant ________ in the service quality to thecustomer.Correct Answer differenceQuestion Correct Answer Your AnswerDML is generally used in conjunction with 3rd or 4th generation programming languages. 3rd or 4thgeneration programming languages.The database approach evolved out of the need to eliminate the data management problems.eliminate the data management problems.Database implies a particular structuring of data both conceptual and physical. both conceptual andphysical.In a database instead of storing data separately data records are physically organized and storedcentrally. data records are physically organized and stored centrally.Question The commands received from the________management components are delivered either tothe model base management system or the mode execution system. Correct Answer dialogueQuestion The marketing service system will provide the facility of re-opening enquiries received fromdistributors or customer. Correct Answer TrueQuestion The basic relationships used in Relational Database Management System are Answer Select ,Project , JoinQuestion One of the service goals of airline industry is ________ % occupancy to conclude that theschedules are convenient. Correct Answer 95Question The different types of threats/problems faced by information security system areCorrect Answer external threat , internal threatQuestion The functions of the operating system are Correct Answer Scheduling computer events. ,Monitoring events. Question Feedback can be only positive. Correct Answer FalseQuestion Files that have not been accessed for quite some time should be purged, to free upspace.TrueQuestion Products are tangible, services are intangible. Correct Answer TrueQuestion The ethical dimensions would cover one of the following aspects: Correct Answer Obligation toemployeesQuestion One of the following is an Ethical Dilemma Correct Answer Inefficient programming logicQuestion The strategic planning which is an activities sub - system would be responsible forCorrect Answer Formulation of objectives. , Formulation of strategic plans.Question The back bone of any organization is Correct Answer informationQuestion Bottom-up approach is used in Correct Answer Object oriented programmingQuestion The signals through which data is transferred in telecommunication are Correct AnswerAnalog. , Digital. , Electromagnetic wave.Question The different types of data processing are Correct Answer Batch. , Online. , Real time.Question The bus which specifies whether to read or write data from input device is: Correct AnswerControl.Question Correct Answer Your AnswerThe product can be offered on payment while services are offered on demand. while services areoffered on demand.

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Unlike the manufacturing the service sector does not have physical goods to be manufacturing for thecustomers. the service sector does not have physical goods to be manufacturing for the customers.The MIS normally found in a manufacturing sector will not be suitable for service sector. willnot be suitable for service sector.Any human interaction is knowledge based hence information based. hence information based.Question The fourth generation computers have become instrumental in Correct AnswerProviding impetus to CAD/CAM. , Spreading computers from offices to homes. , Decentralizing computerorganization.Question Data Warehousing is seen as a Data Arrangement technology adopting one of the following:Correct Answer Up-date approachQuestion In the hierarchical model within each record data elements are organized into pieces ofrecords called________. Correct Answer segmentsQuestion Some of the policies / measures that needs to be addressed in case of avoiding internalsecurity threats areCorrect Answer passwords , special privilege IDs , authorization levelsQuestion Correct Answer Your AnswerIn DSS focus is on semi structured tasks semi structured tasksMIS is considered useful for structured decisions useful for structured decisionsDSS is considered useful for decisions at tactical/strategic levels useful for decisions attactical/strategic levelsIn MIS focus is on structured tasks and routine decisions structured tasks and routine decisionsQuestion One of the following is true with Data warehousingCorrect Answer It is a data manipulation tool.Question The following layer of the OSI provides the means to establish maintain and terminate theconnections.Correct Answer Network layer.Question The most critical part of System Design Life Cycle as the whole edifice of the informationsystem would depend upon Correct Answer Information requirement analysisQuestion Criticism free idea generation is a factor of________. Correct Answer GDSSQuestion Some of the popular reasons for breaking into computer system are Correct Answer money, dishonor , challenge of doing it data dictionaryQuestion Some of the mistakes that should be avoided while implementing data warehouse areCorrect Answer Expecting warehouse to stay static. , Using poor definition and approach. , Usinginexperienced personnel.Question Idea organisation and evaluation is a________of GDSS. Correct Answer FactorQuestion There are________steps in Prototyping process. Correct Answer fourQuestion The non-functional prototype approach focuses on the following aspectsCorrect Answer User interface , Data entry displays , System outputsQuestion Some of the benefits of EIS /ESS are Correct Answer Better strategic planning andcontrol , Time effective information , Increases communication capability and qualityQuestion MIS helps the organization in Correct Answer process of decision makingQuestion DBMS Correct Answer Is used for creating, revising and controlling database. , Isspecially devised software to create and maintain a database. , Is a software system which performs thefunctions of defining.Question Prototyping is like a blue print of any product/project. Correct Answer TrueQuestion Planning personnel requirements, analyzing performance etc would be the tasks of thefunctional sub - system Correct Answer Personnel.Question Resource, planning and control in the hospital industry is used for judging the usage of thefacilities and to put them in proper use. Correct Answer TrueQuestion Information requirement within organization are Correct Answer differentQuestion Digitization of data has caused data explosion over the past two decades. Correct AnswerTrueQuestion One of the key forces in a person's ethics is: Correct Answer Family influencesQuestion MIS always refers to Correct Answer computer system and manual systemQuestion The back bone of any organization is Correct Answer informationQuestion Super computers are often termed as or considered synonymous with personal computers.False

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Question According to Herbert Simon model, the decision making process consists of the followinginter related phases Correct Answer The intelligence phase. , Design phase. , Choice phase.Question Compiler is used to translate assembly language. Correct Answer FalseQuestion RDBMS is the short form of Correct Answer Relational Database Management SystemQuestion OLTP is the short form of Correct Answer Online Transaction Processing.Question Some of the reports that are generated by the inventory management system areCorrect Answer Goods receipt. , Rejection GP. , Stock information.Question In___ Economic_type of feasibility the likely savings to be effected and the cost benefitsare assessed.Question Dynamic binding is associated to polymorphism and inheritance. Correct Answer TrueQuestion User Termination comes under one of the following: Correct Answer Internal SecurityThreatQuestion Passwords can be of two characters also. Correct Answer FalseQuestion Maintenance refers to changes in Correct Answer Hardware , SoftwareQuestion Select, train and ________ the employees to work for the customers is a principle stated byTom Peters in "The Service Edge". Correct Answer EmpowerQuestion Sensor Data is an application of ________ Correct Answer Data MiningQuestion Transaction processing system is normally used by operations personnel or supervisors.Correct Answer True Your Answer FalseQuestion According to DoD 1985, Quality means the degree to which the________of the softwareenable it to perform its specified end item use. Correct Answer AttributesQuestion The way in which machines are connected in a network is its Correct AnswerTopology.Question What denotes the hierarchy of and organization Correct Answer organizationstructureQuestion Like any other product in the market, software should also be evaluated carefully beforethey are delivered and implemented. Correct Answer TrueQuestion The flow of information through MIS is Correct Answer need dependentQuestion If the servicing process is not enjoyable though it gives what is asked for thendissatisfaction occurs.Correct Answer TrueQuestion Mr. Nitin Joshi enters a shopping all. He buys a shaving cream. He tries to bargain for it.This is due to:Correct Answer Changes in industry structure.

Question Expenses incurred by a firm on recruitment , training & devlopment of employees are treated asCurrent costsQuestion Every employee also has a succession plan to him, which is also known as - Correct AnswerShadow planningQuestionGiving a business group exposure when the boss goes on long leave, or long training etc is agood mechanism of career planning Correct Answer FalseQuestion Why do employees adopt proxy system ? In order to improve Correct Answer to their socialstatus , their economic status , their psychological statusQuestion What is concerned with developing a pool of candidates in line with the human resources planCorrect Answer RecruitmentQuestion ________ is the pay which the employee gets based on his performance in the company as perhis set role and responsibilities. Correct Answer Merit PayQuestion The differences in which kind of faiths among the people is hurdle in the HRD Answer ReligiousQuestion List the measures to overcome the HRD problems in India Correct Answer Govt. to take stepsto alleviate poverty , Govt. to take steps to accelarate economic development , People to practice religioustoleranceQuestion 360 - Degree Appraisal is to get a broad assessment of an individual from different sources,following factors need to be watched at this stage - Correct Answer Individual learning , Organisationallearning , Improved Individual behaviourQuestion One of the feature HRD goals are, ________ is a perishable commodity Correct AnswerLabourQuestion The link between sense of reality and ________ is important for proper understanding of thedefinition of sense of reality Correct Answer imagination

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Question It is not necessary that the subordinate should feel free to participate without fear in theprocess of review & feedback. Correct Answer FalseQue Name the technique which determines the relevant worth of a job with respect to other jobs.Ans JobEvaluationQuestion Some employees may not like flesibility in horizontal movement from one job to anotherCorrect Answer TrueQuestion Under the phase 3 "Monitoring and Follow Up" the rater also identifies himself in several roles inthe questionnaire like a - Correct Answer Superior , Subordinate , ColleagueQuestion The main focus of attention today is the employee. Correct Answer FalseQuestion A strong ________ can have a lasting effect and provide sustenance to an organisation.Correct Answer CultureQuestion Which management is committed adequately to competency building through multi - raterfeedback -Correct Answer TopQuestion Large recruitment ________ problematic and vice-versa. Correct Answer LessQuestion ________ of managers assessed in the same study were positioned in the "Stars" category.Correct Answer 0.15Question ________ assignment can also be recommended for career development. Correct AnswerRotationalQuestion Name the steps that develop strategic framework for HRD Correct AnswerRealistic employee development , Measurable employee development , Well costed employee developmentQuestion In ________ company, there is no sophisticated or detailed manpower planning done coveringthe current and future needs of the entire organisation. Correct Answer LARSEN & TUBRO LTD.QuestionCorrect AnswerYour AnswerJob analysisIt is one of the job evaluation process which finds out relevant facts.It is one of the job evaluation process which finds out relevant facts.Non-quantitative job evaluation category.Simple ranking and grading are palced under such category.It is considered to be complex to cos. as it is not understood by all.Quantitative job evaluationPoint system and factor comparison methods are placed under such category.Simple ranking and point system are placed under such category.The beneficiaries to business firms by job evaluationIt enables Cos. to get data in local wage surveys to establish job classification.It enables Cos. to get data in local wage surveys to establish job classification.Question Essentials of effective QC's :- Answer Prompt approval , Regular communication , UnconditionalsupportQuestion Name the person who lacks the other basic qualities can lead others in the wrong direction.Correct Answer LeaderQuestion The whole process of conducting a 360 - Degree Feedback process in any Organisation couldlast about ________. Correct Answer One & half to about 3 monthsQuestion As per the Human Developent balance sheet, 1997, 45 million children were out of promaryschool in 1995Correct Answer TrueQuestion Mention the objectives of Job evaluation Correct AnswerTo maintain complete descriptopn of each occupation in the entire plant , To promote accurateconsideration of all employees for advancement and transfer , To promote information for workorganisation, employees section etc.Question How can management representatives essentially help employees' organisations?Correct Answer Formulation of plans & providing informationQuestion Name one of the components systems of HRD : Correct Answer Career systemQuestion Name the factors which come under ' Career System' that is component system of HRD:Correct Answer Career planning , Career development , Potential appraisalsQuestion What were the elements of the liberalization Movement? Correct Answer Abolishion oflicensing , MRTP limit , Foreign InvestmentQuestion Name of the various HRD score card: Correct AnswerHRD systems maturity score , Competency score , HRD competencies systems maturity score

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Question How does the people in the organisation take feedback seriously and try to benefit from thesame?Correct Answer The candidate is desirous to be better , The candidate has an attitude for healthycompetition , The candidate is desirous of knowing himself through the eyes of others.Question Proper implementation and support of all management levels are not very crucial for thesuccess of HRD auditCorrect Answer FalseQuestion Organisations should pay for the value of the job but not for the value of the person. AnswerFalseQuestion One of the importance of HRD is Correct Answer Role clarityQuestion Monitoring and Follow-up follows the distribution of questionnaires to all assessors.Correct Answer TrueQuestion Financial difficulties , accumulation of stock , expiry of license or lease & exhaustion of naturalresources are not considered valid reasons for closure as there are ________ Correct Answer avoidablecircumstancesQuestion Besides business process re-engineering & benchmarking ; then are some other useful tools tobring about continuousimprovement in an organisation. Correct Answer Human Resource Audit , HumanResource Accounting , Urgency MotivationQuestion What is it that some of the companies have borrowed from professionally managed Cos'Correct Answer HRD practicesQuestion The concept of quality control as a distinct discipline emerged in the United States in the early -Correct Answer 1920'sQuestion Name the process in the development of managerial personnel. Correct Answer Performanceplanning , Performance appraisal , Coaching iQuestion Which system emphasis a lot on the need to motivate people Correct AnswerHuman ResourseDevelopmentQuestion 360 -Degree Feedback enhances the quality of ________ decisions.Correct Answer HR

Question What are the limitations of HRD Audits?Correct Answer Becoming more of a political game than a genuine effort for improvement. , Failuresof implementations , Does not give evaluation of indiveduals but focuses on unit & systemsQuestion Under HRD, name the factors that act as motivating forcesCorrect Answer Job enrichment , Informal organisation , Participative managementQuestion The factors coming under Discipline & Attendance are Time keeping and ______AnsObedienceQuestion Every HRD system developed by an organisation should be based on the following elementsof HRM. Those are: Answer Suitable compensation plan , Selection of the right people , Good performanceappraisal systemQuestion When employees spend half of the time and / or resources available to them on a secondjob / occupation for luxuries / comforts it is known as : Correct Answer Half Moon lighting

Question What is it that Union leader usually do to gain the confidence of its member?Correct Answer Win something in grievance procedureQuestion The main focus of attention today is the employee.Correct Answer FalseQuestion At Hewlett Packard, as part of their BPR programme, the ________directs resources fromapplicants to a centralised employment response centre. Correct Answer EMS

Question The role of the organisation in career planning is to introduce & strengthen systems toensure ________ of employees Correct Answer Career ProgressionQuestion Federations & unions constitute not only a part of organisations but also an important andcrucial wing of them Correct Answer TrueQuestion In an employees organisation the flow of decisions from the President / Secretary & Craft /Unit level Union flow to - Correct Answer General body of Members of employeesorganisationsQuestion Majority of the disputes in industries are related to the problem of wages, salaries & benefitsAnswer TrueQuestion Correct Answer Your Answer

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Need for HRD Audit It attempts to find out the future HRD needs of the company after assessingthe current HRD activities & inputs It attempts to find out the future HRD needs of the company afterassessing the current HRD activities & inputsLimitation of HRD Audit It does not give evaluation of individuals but focuses on unit andsystems. It does not give evaluation of individuals but focuses on unit and systems.Definition of HRD Audit It is a comprehensive evaluation of the current HRD strategiesstructure, systems styles and skills in the business plans of a company It is a comprehensive evaluation ofthe current HRD strategies structure, systems styles and skills in the business plans of a companyRole of HRD Audit in business improvement It helps in changes in the styles of the top managementIf helps in changes in the styles of the lower managementQuestion If employee fedrations & unious are mismanaged they- Correct AnswerDisrtub the smooth functioning & growth of organisations , affect industrial peace , affect effectivemanagement of personnelQuestion List the measures to overcome the HRD problems in IndiaCorrect Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate economicdevelopment , People to practice religious tolerance Your Answer Govt. to take steps toalleviate poverty , Govt. to take steps to accelarate economic development , People to practice religioustoleranceQuestion There are companies where the HR department lists out the raters by choosing randomlyfrom the participant's list of work related employees. Each rater receives an envelop having the following:-Correct Answer Letter from the administrator , Letter from the participant soliciting feedback , Selfaddressed envelope from the administratorQuestion A paper prepared by Mr. P Chidambaram, titled Indian subsidies reveals that in order to cleenits fiscal dificult ina few year, India needs to out down about 50% of subsidies in __ Non-merit _ goodssince it yields only 10% returnsQuestion In the same organisation, with the new policy, what is the policy if the assessor istransferred from his/her job after Feb. Answer He/She will complete the appraisal of those reportingto him/her & proceed on transferQuestion ________ are those who provide competitive advantage to corporations. CorrectAnswer PeopleQuestion Expenses incurred by a firm on recruitment , training & devlopment of employees aretreated as ________ Correct Answer Current costsQuestion Potential refers to the likelihood of the job holder making a future contribution to theemploying organisation. Correct Answer TrueQuestion Why do most companies want HRD audit?Correct Answer Change of Leadership , To make HR function business-driven , For growth &diversificationQuestion Under Voluntary retirement scheme income tax benefits for employees who have acceptedthe scheme are however , valid only for payouts of upto ________ Correct Answer Rs. 5 lakh

Question Name the Integrative framework that identifies three paths through which HR practices cancontribute to business performance: Correct Answer By building organisationalcapabilities , By improving employees satisfaction , By shaping customers and shareholders satisfaction

Question Job performance refers to :-Correct Answer The actual achievements compaired with the objectives of the job.Question A strong _ Culture___ can have a lasting effect and provide sustenance to an organisation.

Question HR managers to gurantee their viability need to think themselves as -Answer StrategicpartnersQuestion Name the steps that develop strategic framework for HRDAnswer Realistic employee development , Measurable employee development , Well costed employeedevelopmentQuestion While planning for surplus, the following are the options:Correct Answer Reduce workhours , Redesign the jobs , Reassign the jobsQuestion A major beneficiary of liberalization and consequently competition not been the consumer….. But the inustry Correct Answer False

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Question A dynamic and everchanging environment calls for a shift in approach from ________human resource management to a proactive and innovative one. Correct Answer reactive

Question ___ ESOP _____ are issued to the employees to be a shareholders in the company.

Question Proper implementation and support of all management levels are not very crucial for the successof HRD audit Correct Answer False

Question Successful HR departments will focus on motivational performance .Correct Answer False

Ques Which system emphasis a lot on the need to motivate people Answer Human Resourse Development

Question Which kind of literature identifies a number of systems & subsystems?Correct Answer HRD

Question The differences in which kind of faiths among the people is hurdle in the HRD Ans Religious

Question What is concerned with developing a pool of candidates in line with the human resourcesplanCorrect Answer Recruitment Question Name the various Organisational effectivenessdimensions.Correct Answer Higher productivity , Cost reduction , More profitQuestion One of the importance of HRD isCorrect Answer Role clarityQuestion Establishment of trade unions by workers in small industries is not common Answer False

Question Politician as the custodian of the nation has the responsibility to protect the interest of allthe parties envolved in the process of organisation Correct Answer FalseQuestion Member ship of the nation wide consumer councils (as formed by the Government) wouldcomprise representative of Correct Answer various ministeries , manufactures of commerce , costaccount & ConsumerQuestion Name the process which is continous and stops only when the organisation ceases to exist

Correct Answer Hiring Question The relationship between good HR practices andorganisational effectiveness is very simple. Correct Answer FalseQuestion Ulrich (1994) says:The idea of utilising human resource as aa strategic business partner isstill at a level of ________ rather than reality. Correct Answer Rhetoric

Question A culture having which factors as its bed rocks is highly suitable for 360 degree appraisal.

Correct Answer Openness , Authenticity , ConfrontationQuestion In an interview Method of Training Need identification, what do the Questions asked need tooutline?Correct Answer Inputs expected from the Training Department , To prove weakness & strengths ofindividuals , Opportunities available to overcome such weaknesses.Question An employee sponsor, the HR manager plays an integral role in organisational success.TrueQuestion If employee fedrations & unious are mismanaged they- Correct Answer Disrtub thesmooth functioning & growth of organisations , affect industrial peace , affect effective management ofpersonnelQuestion The data obtained through job analysis are recorded on what is known as job analysissheet.TrueQuestion Performance counselling should not give a chance in discussion like Ans Increments , Salaries ,RewardsQuestion HRD means competence building, commitment building, and ___ culture _____ building.

Question The differences in which kind of faiths among the people is hurdle in the HRDCorrect Answer ReligiousQuestion The ________ provide resources to approved employment schemes in the organised &marginised sectorsCorrect Answer Employment Generation Fund

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Question Under the 'Point rating system' name the important steps mentioned:Correct Answer Wage survey , Designing wage structure. , Construction of the yardsticks

Question Flexitime works better when the employees have self-determinationCorrect Answer True

Question What is concerned with developing a pool of candidates in line with the human resourcesplan Correct Answer RecruitmentQuestion 360 - Degree Appraisal is to get a broad assessment of an individual from different sources,following factors need to be watched at this stage - Answer Individual learning , Organisational learning ,Improved Individual behaviourQuestion Which kind of literature identifies a number of systems & subsystems?Correct Answer HRD

Question After the assets and liabilities of each individual is identified, what should be done; somethumb-rules areCorrect Answer Make out a time bound plan to workon your liabilities , Choose first the liability whichis hindering your growth the most , Build your career on your assetsQuestion Name the data required by Manpower planning from the external environment:

Correct Answer Techology , Govt. Policies & regulations , Composition of work forceQuestion What is step1 / phase1 of a 360 degree Feedback approach?Correct Answer Orientation

Question List the measures to overcome the HRD problems in IndiaCorrect Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate economicdevelopment , People to practice religious toleranceQuestion Name the steps that develop strategic framework for HRDCorrect Answer Realisticemployee development , Measurable employee development , Well costed employee development

Question Depending on the career path model of managers, some specialised training inputs aregiven at pre-determined times to make him more handling the new higher assignment CorrectAnswer TrueQuestion Factor comparison system consists of selection of key jobs.Correct Answer True

Question Name the situation where a person takes the necessary steps at the right moment of time

Correct Answer Action Question Under HRD, name the factors that act as motivating forces

Correct Answer Job enrichment , Informal organisation , Participative managementQuestion Analysis of secondary data can give a lot of insights into the HRD assets & liabilities of thecompanyCorrect Answer True Question Under "Workshop" feedback is done on which kind ofcategories?Correct Answer Managerial role , Leadership styles , Behavioural qualitiesYour Answer Managerial role , Leadership styles , Behavioural qualitiesQuestion While planning for surplus, the following are the options:Correct Answer Reduce work hours , Redesign the jobs , Reassign the jobsQuestion Whose study provides that one create appropriate HRD climate only through good practices.

Correct Answer AbrahamQuestion The "Zero defects" concept defined TQM as - Answer The system to be used isprevention.Question Most HRD audit are due to failures of ________Correct Answer Implementation

Question Representatives of the consumers association besides the representatives of employees &employers have to participate in the meeting of collective bargaing Correct Answer True

Question In the interview method of training-need identification interviews must clearly distinguishbetween immediate training needs to improve present performance & ________Correct AnswerDevelopment needs for growth

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Question What is it that Union leader usually do to gain the confidence of its member?Correct Answer Win something in grievance procedureQuestion Some employees may not like flesibility in horizontal movement from one job to anotherTrueQuestion Which practices are service related and human resources related? Correct AnswerOrganisationalQuestion Giving a business group exposure when the boss goes on long leave, or long training etc isa good mechanism of career planning Correct Answer FalseQuestion Under ________ method jobs are arranged from highest to lowest, in order of their value tothe organisation. Correct Answer rankingQuestion What is the essentially the most important principle of any Human Resource DevelopmentActivity?Correct Answer Self development.Question One of the importance of HRD is Correct Answer Role clarityQuestion ________ means every employee is an active participant in goal attainment.Correct Answer Employee involermentQuestion Correct Answer Your AnswerJob analysis It is one of the job evaluation process which finds out relevant facts. It is one ofthe job evaluation process which finds out relevant facts.Non-quantitative job evaluation category. Simple ranking and grading are palced undersuch category. Simple ranking and grading are palced under such category.Quantitative job evaluation Point system and factor comparison methods are placed undersuch category. Point system and factor comparison methods are placed under such category.The beneficiaries to business firms by job evaluation It enables Cos. to get data in local wage surveysto establish job classification. It enables Cos. to get data in local wage surveys to establish jobclassification.Question An evaluation of where one stands on the basis of their job responsibilities, leadership,qualities etc will be a good starting point for marketing plans for success Correct Answer True

Question Name one of the processes of job evaluationCorrect Answer Select the method

Question HRD ________ can be treated as a separate element for good HRD.Correct Answerdepartment

Question Which system emphasis a lot on the need to motivate people Answer HumanResourse Development





Multiple Choice Multiple AnswerQuestion Essentials of effective QC's :-Correct Answer Prompt approval , Regular communication , Unconditional support

Page 191 of 195







Multiple Choice Single AnswerQuestion What is the programme of allowing flexibility in handling the type of work in variousdepartments of the organisation in a systematic way be the employee during his tenure of employment inan organisation?Correct Answer Flexi workYour Answer Flexitime




Select The Blank

Page 192 of 195

Question In a re-engineering programme, when a process changes so does the ________ of theconcerned employee.Correct Answer job profileYour Answer job profile












Page 193 of 195







Select The BlankQuestion Federation & union at all levels are managed on the lines of management of ________Correct Answer A political bodyYour Answer A social organisation




True/False

Page 194 of 195

Question Organizations gear most of their management succession activities to the immediate past.Correct Answer FalseYour Answer False






Multiple Choice Multiple AnswerQuestion In an interview Method of Training Need identification, what do the Questions asked need tooutline?Correct Answer Inputs expected from the Training Department , To prove weakness & strengths ofindividuals , Opportunities available to overcome such weaknesses.Your Answer Inputs expected from the Training Department , To prove weakness & strengths ofindividuals , Opportunities available to overcome such weaknesses.







Page 195 of 195










implementation?Correct Answer Feedback management , Action planning , Reinforcement of

new behaviourYour Answer Feedback management , Action planning , Reinforcement of

new behaviour



Your Answer False


Correct Answer True

Your Answer True

Select The BlankQuestion On the basis of job elements and organisational demand an

appropriate ________ of job evaluation should be selected.Correct Answer method

Your Answer method



Your Answer True

Select The BlankQuestion For the period of the lay off up to a maximum of ________

workmen will be paid compensation equal to half their basic pay& D.A.

Correct Answer 45 days

Your Answer 45 days

True/FalseQuestion Human resource Audit is full-fledged methodology to bring about

a change.Correct Answer False

Your Answer False



Your Answer 60

Multiple Choice Multiple AnswerQuestion What are the major advantages of a Generic Benchmarking

Technique?Correct Answer It is readily transferable , New practices, earlier implemented in

an entire industry can be brought in, giving an organisation anedge over its rivals. , Proven systems can be implemented withminimal modification

Your Answer It is readily transferable , New practices, earlier implemented inan entire industry can be brought in, giving an organisation anedge over its rivals. , Proven systems can be implemented withminimal modification




True/FalseQuestion The final step in manpower planning is to ensure that the supply

will match the demand in future.Correct Answer False

Your Answer False





Question Under phase 5, what is it that is conducted for two days or moredepending on the number of participants

Correct Answer Workshop






Multiple Choice Multiple AnswerQuestion Performance Appraisal directly affects the interpersonal

relations which are really delicate and difficult to maintain,because of heterogenity in the nature of human beings. It isnecessary to follow certain principles like:

Correct Answer Appraise on the basis of representative information , Appraiseon the basis of sufficient information , Appraise on the basis ofrelevant information

Your Answer Appraise on the basis of representative information , Appraiseon the basis of sufficient information , Appraise on the basis ofrelevant information

Select The BlankQuestion is route to be followed in order to realise vision and




Working Committee flows to -Correct Answer President / Secretary of Branch Union





Select The Blank

Question In indian since the liberalisation process in 19991, FDI flowshave developed each year & exports are up by more than________

Correct Answer 0.5

Your Answer 0.5



Your Answer Pareek











Need for HRD Audit It attempts to find out thefuture HRD needs of thecompany after assessingthe current HRD activities& inputs

It attempts to find out thefuture HRD needs of thecompany after assessingthe current HRD activities& inputs

Limitation of HRD Audit It does not give evaluationof individuals but focuseson unit and systems.

It does not give evaluationof individuals but focuseson unit and systems.

Definition of HRD Audit It is a comprehensive It is a comprehensive

evaluation of the currentHRD strategies structure,systems styles and skillsin the business plans of acompany

evaluation of the currentHRD strategies structure,systems styles and skills inthe business plans of acompany






Correct Answer True

Your Answer True


like -Correct Answer Rewards , Increments , Salaries


Multiple Choice Multiple AnswerQuestion What are the general characteristics of Freedom or

Independence competance?Correct Answer They will like to work at their own place , They will like to choose

their working hours , Free-lance writer & consultants comeunder this category

Your Answer They will like to work at their own place , They will like to choosetheir working hours , Free-lance writer & consultants comeunder this category


keeping and ________.Correct Answer Obedience

Your Answer Sincerity

Multiple Choice Single AnswerQuestion Name the program which makes supervisor more alert, as it is

his responsibility to rate his subordinates.Correct Answer Periodic appraisal

Your Answer Yearly appraisal



Your Answer Discrimination , First impression

Select The BlankQuestion ________ of more than 1500 managers in Dr. Odiorne's study

were found to be in the Work Horse categoryCorrect Answer 0.79

Your Answer 0.79



Your Answer complex


Correct Answer Prompt approval , Regular communication , Unconditionalsupport

Your Answer Prompt approval , Regular communication , Unconditionalsupport



Your Answer Point

Multiple Choice Multiple AnswerQuestion According to Ulrich (1994), today's human resource

professionals need to move towards effectively fulfilling themultiple roles of -

Correct Answer Employee champions who are able to relate to & meet theneeds of employees , Strategic partners , Change agents

Your Answer Employee champions who are able to relate to & meet theneeds of employees , Strategic partners , Change agents

Multiple Choice Single AnswerQuestion In an organisation initiating career planning what modality would

essentially form the basis for palcement, transfer and rotation?

Correct Answer Career path model

Your Answer Manpower planning model


the 'command - and - control' approach to ________.Correct Answer 'Mobilised -and - enable'

Your Answer 'Mobilised -and - enable'

Multiple Choice Multiple AnswerQuestion The concept of 'quality' underwent numerous refinements, which

out of the following pioneered such refinements?Correct Answer Deming , Shewhart , Juran

Your Answer Deming , Juran

Multiple Choice Single AnswerQuestion When employees takes up other occupation & spend more or

less 70% of their time & resources for their business or industrialunit. Second job activity to this extent may be called as :


Your Answer Three quarter Moon Lighting



Your Answer True






Your Answer Ranking

Select The BlankQuestion In the Development Grade Method of career planning the

selected staff for this grade would remain there only for________ years

Correct Answer two

Your Answer two





effectiveness is very simple.Correct Answer False

Your Answer True

human resource ManagementLIST OF ATTEMPTED QUESTIONS AND ANSWERS


True/FalseQuestion The modern HR function has HRD at its core.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion A key HR role in the firm will be multidisciplinary consulting

around -Correct Answer Individual , Team , Business unitYour Answer Business unit

Multiple Choice Single AnswerQuestion The liberalization swept through the nation bringing in a new era

which compelled Indian business to value up from shumber & reassess itsassumption. The characterstics were that of

Correct Answer a complete or perish situationYour Answer an open economy

Select The BlankQuestion No worker employed in any industry who has been in continuous

service for more than ________ , can be retrenched until prior permissionfrom the govt. to retrench in undertakings employing more than 100 people

Correct Answer 1 yearYour Answer 90 days

Select The BlankQuestion ________ is the pay which the employee gets based on his

performance in the company as per his set role and responsibilities.Correct Answer Merit PayYour Answer Compensation


Multiple Choice Multiple AnswerQuestion List the measures to overcome the HRD problems in IndiaCorrect Answer Govt. to take steps to alleviate poverty , Govt. to take steps

to accelarate economic development , People to practice religious toleranceYour Answer Govt. to take steps to alleviate poverty , Govt. to take steps to

accelarate economic development , People to practice religious tolerance


management development programmes, is converted into a good managementresources is supported by which common approach?


Page 1

human resource ManagementYour Answer Custodian approach

Multiple Choice Multiple AnswerQuestion Name the three phases of recruitment process:Correct Answer Planning , Implementing , EvaluatingYour Answer Implementing , Evaluating , Screening

Select The BlankQuestion ________ is a difficult exercise, therefore it should be done with

care.Correct Answer Potential appraisalYour Answer Performance appraisal


appropriate ________ of job evaluation should be selected.Correct Answer methodYour Answer study

Select The BlankQuestion ________ is the example of the balanced score card applications

in some companies.Correct Answer AT & TYour Answer AT & T

True/FalseQuestion It can be enagued that globalization has reduced poverty in India

and China, home to move that half a billion of the world's poor income groupCorrect Answer TrueYour Answer True



Business plans Data from within the organization Data from within theorganization



Multiple Choice Single AnswerQuestion What is regarded as the preventive tool in case of any differences

of opinions among the members of rating committee.Correct Answer Job specificationYour Answer Job specification

Multiple Choice Multiple AnswerQuestion Name the internal operational measures dealing with how well HR

Page 2

human resource Managementpractices are designed and delivered:

Correct Answer Cycle time, quality & cost of HR practices , The ratio of HRenpenses , The ratio of HR professionals to employee population.

Your Answer Cycle time, quality & cost of HR practices , The ratio of HRprofessionals to employee population.


meetings particularly at the time of industrial dispute help both the parties -Correct Answer To exchange their contradictory viewsYour Answer To exchange their contradictory views




members constituting a QC-Correct Answer TrueYour Answer True



management

Multiple Choice Single AnswerQuestion One of the importance of HRD isCorrect Answer Role clarityYour Answer Training clarity


assets and liabilities of the companyCorrect Answer SecondaryYour Answer Secondary

Multiple Choice Single AnswerQuestion At a US based industrial design firm there is no position as a

head or chief, instead, importance is given to hiring the right people for therights. This policy emulates which concept?

Correct Answer Self actualization at the work place.Your Answer Self actualization at the work place.


comparison system to list the job.

Page 3

human resource ManagementCorrect Answer QuantitativeYour Answer Quantitative

Select The BlankQuestion One of the feature HRD goals are, ________ is a perishable

commodityCorrect Answer LabourYour Answer Labour

Multiple Choice Multiple AnswerQuestion Leadership is difficult to define but easy to appreciate. Name some

of the leadership qualities.Correct Answer Personal Integrity , Technical ability , MotivatorYour Answer Personal Integrity , Technical ability , Motivator

Multiple Choice Single AnswerQuestion Name the person who suggested the new concept which takes into

account various key factors that will tell the overall performance of a job.Correct Answer Elliot JecquesYour Answer Fred Luthas


authority to overcome obstacles to achieving goals.Correct Answer Employee empowermentYour Answer Employee empowerment

Multiple Choice Single AnswerQuestion After which stage many good organisation in India have entered a

competitive phaseCorrect Answer LiberalisationYour Answer Globalisation


immediate boss.Correct Answer TrueYour Answer True


human resourcesCorrect Answer FalseYour Answer False


development.Correct Answer RotationalYour Answer Rotational


Page 4

human resource ManagementQuestion Accounting is a management science group, what are the

managers perceived as,Correct Answer Decision-makerYour Answer Decision-maker

True/FalseQuestion Analysis of secondary data can give a lot of insights into the HRD

assets & liabilities of the companyCorrect Answer TrueYour Answer False


appraisal process.Correct Answer TrueYour Answer True


not commonCorrect Answer FalseYour Answer True

Multiple Choice Single AnswerQuestion Whose development plays an integral part in a Company today.Correct Answer EmployeeYour Answer Employee

Select The BlankQuestion Financial difficulties , accumulation of stock , expiry of license or

lease & exhaustion of natural resources are not considered valid reasons forclosure as there are ________

Correct Answer avoidable circumstancesYour Answer beyond the contrast of the employer




management as well as HR exports.Correct Answer StrategicYour Answer Strategic

Multiple Choice Multiple AnswerQuestion Essentials of effective QC's :-Correct Answer Prompt approval , Regular communication , Unconditional

supportYour Answer Prompt approval , Regular communication , Unconditional

Page 5

human resource Managementsupport


Japenese have been adopted the world over. Name some of Matsushita's Systemsof benchmarking?


Your Answer Just in Time (JIT) , Work Force Solutions (WFS) system ,System of divisions (Profit centres) within a centralized banking system


Need for HRD Audit It attempts to find out the future HRD needs of thecompany after assessing the current HRD activities & inputs If helps in changesin the styles of the lower management

Limitation of HRD Audit It does not give evaluation of individuals but focuses onunit and systems. It gives evaluation of individuals but does not focus on unitand systems.

Definition of HRD Audit It is a comprehensive evaluation of the current HRDstrategies structure, systems styles and skills in the business plans of acompany It is a comprehensive evaluation of the current HRD strategiesstructure, systems styles and skills in the business plans of a company

Role of HRD Audit in business improvement It helps in changes in the styles ofthe top management It attempts to find out the future HRD needs of thecompany after assessing the current HRD activities & inputs


hurdle in the HRDCorrect Answer ReligiousYour Answer Religious



Your Answer It provides a benchmarkas to the performance of the qualitysystem. , It acts as an appraisal system to gauge the performance of the TQMprocesses. , It constitutes a permanent record of the progress in achieving thegoals of quality.


Page 6

human resource Managementdevelopment , Well costed employee development


Multiple Choice Single AnswerQuestion When do managers lose faith in the fairness of the top

management.Correct Answer Promoting from outsideYour Answer Promoting from outside

Multiple Choice Single AnswerQuestion Why Companies go for HRD Audit?Correct Answer Promoting ProfessionalismYour Answer Promoting Professionalism

True/FalseQuestion It is technology who can provide competitive advantage to

corporations.Correct Answer FalseYour Answer True


participant and administrator.Correct Answer TrueYour Answer False


changing organisation.Correct Answer HRYour Answer HR

Multiple Choice Multiple AnswerQuestion Mention the objectives of Job evaluationCorrect Answer To maintain complete descriptopn of each occupation

in the entire plant , To promote accurate consideration of all employees foradvancement and transfer , To promote information for work organisation,employees section etc.

Your Answer To promote accurate consideration of all employees foradvancement and transfer , To promote information for work organisation,employees section etc. , To ensure that like wages are paid to all qualifiedemployees on unlike work.


Page 7

human resource ManagementQuestion Women employees presently restrict / limit their career to

selected jobs & organisations. But, they will soon be ready to take up all typesof jobs in different types of organisations. This phenomenon is known as -

Correct Answer Dual career groupYour Answer Dual career group

Multiple Choice Single AnswerQuestion Whose development plays an integral part in a Company today.Correct Answer EmployeeYour Answer Employee

Multiple Choice Multiple AnswerQuestion What are the casues for unsound functioning of Indian Tarde

unions?Correct Answer Multilpe unions , Category wise unions , Intra & inter

union rivalryYour Answer Multilpe unions , Category wise unions , Intra & inter union

rivalry

Multiple Choice Multiple AnswerQuestion What are the published literature of the company which help

in assessing the strengths and weakness of HRDCorrect Answer Manual reports , Marked Handouts , Personal ManualYour Answer Manual reports , Marked Handouts , Personal Manual

True/FalseQuestion Majority of the disputes in industries are related to the

problem of wages, salaries & benefitsCorrect Answer TrueYour Answer True

Select The BlankQuestion The ________ are mostly for the employees of the marketing

department .Correct Answer CommissionsYour Answer Commissions

Select The BlankQuestion A major reason for resistance to re-engineering is a

challenge to the existing ________.Correct Answer hierarchyYour Answer hierarchy

Multiple Choice Single AnswerQuestion The Finance Minister also expressed the government's intention

Page 8

human resource Managementto eventually raise total resource allocation for education to how much percentof the GDP in a phased manner?

Correct Answer 0.05Your Answer 0.05

Multiple Choice Multiple AnswerQuestion What were the elements of the liberalization Movement?Correct Answer Abolishion of licensing , MRTP limit , Foreign

InvestmentYour Answer Abolishion of licensing , MRTP limit , Open economy

Multiple Choice Multiple AnswerQuestion Name the various steps considered under Factor comparision

system:Correct Answer Allocation of correct rate to each key job , Selection

of job characteristics , Determination of correct rates of key jobsYour Answer Allocation of correct rate to each key job , Selection of job

characteristics , Determination of correct rates of key jobs


workmen will be paid compensation equal to half their basic pay & D.A.Correct Answer 45 daysYour Answer 45 days

True/FalseQuestion The individual with a deep speed insight will not go quickly to

the least of a problem.Correct Answer FalseYour Answer False


________ building.Correct Answer cultureYour Answer culture


comparison system to list the job.Correct Answer QuantitativeYour Answer Quantitative

Multiple Choice Single AnswerQuestion Name the bank which was one of the earliest organisations in

Page 9

human resource ManagementIndia to try Sensitivity training based interventions in the 60's :

Correct Answer State Bank of IndiaYour Answer State Bank of India


number of moon - lights in the coming future?Correct Answer Change in values & expectations.Your Answer Change in values & expectations.


developmental needs of each employee.Correct Answer TrueYour Answer True


Group goals Vs. Organisational goals Course organisational PoliticsCourse organisational Politics

Better decisions about people based on improved information systemHRA benefitsHRA benefits

Standard cost method value of human resources for accounting purposesvalue of human resources for accounting purposes

It is "endomic to every organisation regadless of size, funtion or character ofwonership Organisational politideringOrganisational politidering


related?Correct Answer OrganisationalYour Answer Organisational


to make a difference in the consumerism movementCorrect Answer by participating in collective barganing , to demands

good supply of quality goods at fair practices , to demands good supply ofquality goods at fairs prices

Your Answer by participating in collective barganing , to demands goodsupply of quality goods at fair practices , to demands good supply of qualitygoods at fairs prices

Page 10

human resource Management


are not very crucial for the success of HRD auditCorrect Answer FalseYour Answer False



Multiple Choice Multiple AnswerQuestion What are the areas where the auditors should physically visit

the workplace?Correct Answer Canteens , Living colony , Training roomsYour Answer Canteens , Living colony , Training rooms

Multiple Choice Single AnswerQuestion When effort to earn additional income through a second job

does not bear fruit, such type of efforts & the consequent results may becalled as -

Correct Answer Blue Moon lightingYour Answer Blue Moon lighting

Multiple Choice Multiple AnswerQuestion Succession planning is done in three time frames, those are-Correct Answer Immediate , Intermediate , Long rangeYour Answer Immediate , Intermediate , Long range


absolutely no potential for growth & should be included in a rationalizationprogramme.

Correct Answer FalseYour Answer True



Page 11

human resource ManagementSelect The BlankQuestion The process of analysing jobs from which job descriptions are

developed are called ________.Correct Answer Job AnalysisYour Answer Job Evaluation

Multiple Choice Multiple AnswerQuestion Name the two facters which lead people to work:Correct Answer Economic , MotivationYour Answer Economic , Motivation

Multiple Choice Multiple AnswerQuestion Motorola developed an index, Individual Dignity Entitlement

based on following questions :Correct Answer Do you have a substantive job that contributes to the

success of Motorola? , Do you have a career plan and is it exciting, achievableand being acted on? , Do you have on-the-job behaviours and the knowledgebase to be successful?

Your Answer Do you have a career plan and is it exciting, achievable andbeing acted on? , Do you have on-the-job behaviours and the knowledge base tobe successful? , Do you have internal operational measures?

True/FalseQuestion The benefit of job evaluation is that it lays down the

foundation for a rational wage structureCorrect Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion Why was workers participation in manamement intiated?Correct Answer to satisfy workers psychological needs , to develop a

souce of belongingness , to establish industrial peaceYour Answer to satisfy workers psychological needs , to develop a souce of

belongingness , to establish industrial peace


Select The BlankQuestion Financial difficulties , accumulation of stock , expiry of license

or lease & exhaustion of natural resources are not considered valid reasonsfor closure as there are ________

Correct Answer avoidable circumstancesYour Answer avoidable circumstances

Page 12



Arthur He studied the impact of two different management approaches on theproductivity of steel mills. He studied the impact of two differentmanagement approaches on the productivity of steel mills.

Macduffie He studied 70 automobile plants representing 24 companiesfrom 17 different countries. He studied 70 automobile plants representing24 companies from 17 different countries.

Huselied He used 2 scales- one to measure employee skills and the second tomeasure employee motivation. He studied 80 automobile plants representing24 companies from 18 different countries.

Welbourne and Andrews He studied the survival rate of 136 non-financialcompanies. He used 2 scales- one to measure employee skills and thesecond to measure employee motivation.

Select The BlankQuestion In a re-engineering programme, when a process changes so

does the ________ of the concerned employee.Correct Answer job profileYour Answer job profile

Select The BlankQuestion The national renewal fund is administered by the department

of industrial development. The NRF was proposed to have a corpus of ________which would be contributed from budgetory support

Correct Answer Rs. 2000 croresYour Answer Rs. 2000 crores

Multiple Choice Multiple AnswerQuestion What are the uses of the ' Balanced Score Card' as a strategic

management system?Correct Answer It is used to clarify & translate vision & strategy , It

is used as a management tool. , It is used to enhance strategic feedback andlearning curves.

Your Answer It is used to clarify & translate vision & strategy , It is usedas a management tool. , It is used to enhance strategic feedback and learningcurves.

Select The BlankQuestion A strategy based on superior service is very powerful as the

________ is high

Page 13

human resource ManagementCorrect Answer value addedYour Answer competitiveness



True/FalseQuestion The human resource department should move out from

routine transactional activities and let IT take care of their activities.Correct Answer TrueYour Answer True

Select The BlankQuestion The role of the organisation in career planning is to

introduce & strengthen systems to ensure ________ of employeesCorrect Answer Career ProgressionYour Answer Career Progression

Subject:Human Resource Management

Part:

Chapter:11

Page 14


Multiple Choice Single Response

Question IDQuestionOptionsIs Correct

1Name the technique which determines the relevant worth of a job with

respect to other jobs.Job Analysis

Job Description

Job EvaluationYes

Job Enlargement



2Name the system which is simple, less expensive & less time consuming.Factor conparision

Grading

Page 15


Point

RankingYes



3What is regarded as the preventive tool in case of any differences of

opinions among the members of rating committee?Job evaluation

Job description

Job specificationYes

Job analysis



Page 16

human resource Management4

If supply of labor is higher than demand, which factor would berelatively low?

Price

WageYes

Increment

#

Incentive



5Name the person who suggested the new concept which takes into

account various key factors that will tell the overall performance of a job.Fred Luthas

Elliot JecquesYes

Philip Kotler

Robbins Stephen P.

Page 17




6Name the technique used by the point system and factor comparison

system to list the job.Non-quantitative

QuantitativeYes

Non-analytical

Analytical



7Name one of the processes of job evaluationSelect the methodYes

Ranking system

Page 18


Point method

Job Enlargement



8Name the method where common factors to all the jobs are identified.Factor comparison

Analytical

Non-analytical

PointYes



9

Page 19

human resource ManagementOn the basis of the relative work in the organisation, what is the

primary purpose of job evaluation?To set wagesYes

To set prices

To set methods

To set programmes



10What is that describes the duties of the job, authority relationship,

skills requirement, conditions of work etc.Job evaluation

Job programmes

Job enlargement

Job analysisYes

Page 20

human resource ManagementMultiple Choice Single Response


11Under which system the process is based on persona! judgement, and

therefore tends to get influenced by personal biases.Point

RankingYes

Grading

Factor comparision

Multiple choice Single Response


12Which kind of inequality to a great extent affects industrial relations?Price

Quality

Page 21

human resource ManagementWageYes

Technology



13What is it that job evaluation requires while undertaking the

programme at all stages in the organization?Controlling

PlanningYes

Co-ordination

Co-operation



14Name the organized group of employees which is directly concerned

with job evaluation.

Page 22

human resource ManagementMulti-union

Trade-unionYes

Workers union

Supervisor's union



15Which is the only weapon of trade union, which the union think is

taken away by applying the Job evaluation System.Collective co-operation

Collective negotiation

Collective controlling

Collective bargainingYes


Page 23



16Under the techniques of job evaluation, which is the most widely used

method?POINT SYSTEMYes

RANKING SYSTEM

Job grading

Factor comparision system



17Name the factor which when changes, the job evaluation system should

also change.Consumer

Management

Seller

Page 24


TechnologyYes

Multiple Choice single Response


18Under the techniques of job evaluation, which is the least method

used?Job grading

Factor comparisicn system

Ranking systemYes

Point system



19Grading systems require which type of system, because grading of

clerical job may be quite different from that of operative job.

Page 25

human resource ManagementSingle

Double

Triple

MultipleYes



20In which type of system are yardsticks of value for each job factor

are prepared?Point rating systemYes

Job evaluation system

Job description system

Ranking system


Page 26



21After assigning weight to each criterion like skill, knowledge etc., the

worth of job is determined and converted to which kind of values?MonetaryYes

Incentive

Quantitative

Qualitative


Question !DQuestionOptionsIs Correct

22When individual job description and grade descriptions do not match

well, the evaluators classify the job using which kind of judgment?Specific

Non-specific

Subjective

Page 27

human resource ManagementYes

Objective



23Which kind of relationship does system of a job-evaluation maintain

while rating for different jobs?Variable

EquitableYes

Systematic

Relevant

Multiple choice Multiple Response


24Job analysis describes variety of duties of the job, they are:Social skills

Page 28


Condition of workYes

SkillsYes

Authority relationshipYes



25Name the various processes of job evaluation:Classify the jobsYes

Select the methodYes

Gain acceptanceYes

Lose acceptance

Multiple Choice Multiple Response

Question ID

Page 29

human resource ManagementQuestionOptionsIs Correct

26Job factors used under Factor comparison method are:Mental effortsYes

Fixed efforts

Physical effortsYes

Skill neededYes



27Name the various ways through which business firms are being helped

by well designed job evaluation:Enables Co. to get dataYes

Establishes equal wage rate for all the jobs, according to jobrequirement.

Yes

Systematic process and understood by all

Page 30


Establishes different wage rate for all the jobs, according to jobrequirement.



28Mention the defects of Simple ranking method:Simplicity tends to make measurement somewhat crude.Yes

Absence of pre-determined yardstick leads to personal biasYes

All the factors affecting the job are not consideredYes

Some factors affecting the job are considered



29It is said that participants should have familarity with the job to be

rated, therefore the degree of familarity has impact on which factor:Accessability

Page 31


AdaptabilityYes

Decision makingYes

Managerial requirements



30Name the factors affecting the designing of the wage structure area:Labour market conditionYes

High market condition

Economic condition of the countryYes

Adjustment and operation of wage structureYes


Question IDQuestionOptions

Page 32

human resource ManagementIs Correct

31Job description which are prepared as part of the process which can

be used for writing up job specifications, that can then be used for which kindof purpose?

TrainingYes

PromotionYes

Job analysis

Job evaluationYes



32The worth of job is determined in relation to other jobs in terms ofResponsibility involvedYes

Efforts requiredYes

Responsibility checked

Page 33


Payment requirement



33Under the point method, key jobs are selected, each sub factor is then


SkillYes

Job enrichment

EffortsYes

AccountabilityYes

Multiple Ch6ic'e"Multiple Response


34Ranking system measures each job in comparison with other jobs in

terms of the relative importance of the following factors:Supervision & leadershipYes

Page 34


Leadership & management

Co-operation & association outside the line of authority Yes

Probability & consequences of errorsYes



35Under the grading system, name the separate geades included:Firm

OfficeYes

ClericalYes

ManagerialYes



Page 35

human resource Management!s Correct

36Mention the objectives of Job evaluationTo maintain complete description of each occupation in the entire

plantYes

To promote accurate consideration of all employees for advancementand transfer

Yes

To promote infcrrnation for work organization, errp'oyees section etc.Yes

To ensure that like wages are paid to all qualified employees on unlikework.



37Mention certain weaknesses under the grading method:It is difficult to write grade descriptionYes

It oversimplifies sharp differences between different jobs & differentgrades

Yes

It is considered to be less subjectiveYes

Page 36


It is considered to be too subjective



38Name the various steps considered under Factor comparison system:Selection of job analysis

Allocation of correct rate to each key jobYes

Selection of job characteristicsYes

Determination to correct rates of key jobsYes



39Under the 'Point rating system' name the important steps mentioned:Construction of the yardsticksYes

Page 37

human resource ManagementPrice survey

Wage surveyYes

Designing wage structure.Yes



40Name the two factors which lead people to work:EconomicYes

Organising

MotivationYes

Controlling

True /False


Page 38


41Job evaluation precedes job analysisTRUEYes

FALSE

True / False


42Employee and supervisor should be never involved while finalizing job

descriptionTRUE

FALSEYes

True / Faise


43Ail forms of job evaluation are designed to enable management to

determine how much one job should be paid as compared to others.TRUEYes

FALSE

Page 39


True / False


44When several unions exists in an organization it becomes easy to apply

job evaluation system.TRUE

FALSEYes

True / False


45Point rating system consists of designing the wage structure.TRUEYes

FALSE

True / False


Page 40


46The aim of the mejority of the systems of ob evaluation is to establish,

on agreed basis, the relative values of different jobs in a given plant.TRUEYes

FALSE

true / False


47A corollary of this Job evaluation principal is that for equal work

there should be unequal wage rates.TRUE

FALSEYes

True / False


48Ranking system usually measures each job in comparison with other

jobs in term of relative importance of experience & education.TRUEYes

Page 41

human resource ManagementFALSE

True /False


49It is very easy to write grade description, as the number of jobs

increases.TRUE

FALSEYes

True / False


50When individual job description and grade description do not match

well, the evaluators classify the job using their subjective judgment.TRUEYes

FALSE

True / False

j

Question IDQuestion

Page 42

human resource ManagementOptionsIs Correct

51Under point method, common factors to all the jobs are identified.TRUEYes

FALSE

True /False


52The job falling under the same grade get different wage scale.TRUE

FALSEYes

True /False


53Factor comparison system consists of selection of key jobs.TRUEYes

Page 43


FALSE

Question IDQuestionOptionsis Correct

54The data obtained through job analysis are recorded on what is known

as job analysis sheet.TRUEYes

FALSE

True/ False


55Trade union is a group of two people who come to strengthen their

bargaining position.TRUE

FALSEYes

True / False

Question ID

Page 44

human resource ManagementQuestionOptionsIs Correct

56The benefit of job evaluation is that it lays down the foundation for a

rational wage structureTRUEYes

FALSE

Select a Blank


If standard of livinq is , it calls for higher wage

57

HighYes

low

medium

below

Select a Blank

Page 45



Responsibility is much more

58Than of worker.Manager

SupervisorYes

General Manager

Personnel Manager

Select a Blank


In the case of there is one

59yardstick consisting of job classes.Job Ranking

Page 46


Job analysis

Job Evaluation

Job GradingYes

Select a Blank


All should be paid within limits

60which is given by the standards set through a wage structure.Increment

Gratuity

WagesYes

Incentive

Select a Blank

Page 47



61The ranking system is also known as system.Non-quantitativeYes

Quantitative

Qualitative

Non-qualitative

Select a Blank


62It is said that rate the job, and not theWage

ManYes

Salary

Page 48


Personnel

Select a Blank


Is the rating of jobs to

63determine their position in a job hierarchy.Job evaluationYes

Job system

Job analysis

Job description

Select a Blank


Page 49


On the basis of job elements and organizational demand an appropriateof job evaluation

64should be selected.study

type

methodYes

course

Select a Blank


Are first established on the

65basis of job information derived from job analysis.Description

Equipment

Page 50


Experiences

GradesYes

Select a Blank


66Factor comparison method is regarded as methodSimple

ComplexYes

Appreciable

Less expensive

Select a Blank


While evaluating jobs,

Page 51


67Where nature of work is difficult to be expressed in quantifiable

numbers.Workers

Supervisors

manegerialYes

Dersonnel

Select a Blank

Question IDQuestionOptionss Correct

Under method jobs are

68arranged from highest to lowest, in order of their value to the

organization.Point

Grading

Page 52


Actor comparison

RankingYes

Select a Blank


69The job evaluation programme once installed must be continued on a

basis.Monthly

Voluntary

PermanentYes

Periodical

Match


70Definition of Job Evaluation:

Page 53

human resource ManagementIt is the process of analysis and assessment of jobs to ascertain

reliability, their relatively worth using the assessment as a basis for a balancedwage structure.

Yes

/Objectives of Job Evaluation:

To determine a rate of pay for each job which is fair and equitablewith relation to other jobs in the industry.

Yes

Principles of Job Evaluation:Allows employees to discuss to discuss job

ratingsYes

Process of Job Evaluation:The basic procedure is to compare content of jobs in relation to one

author, in terms of some elements like skills, efforts etc.Yes

The basic procedure is that, it should be written very carefully as itcan be used as an evidence while handling some grievances.

The job analyst should himself observe the actual work done by theemployee.

Match


71JOB RANKINGIn this case, the method is very simple and not expensive.Yes

Page 54

human resource ManagementJOB GRADINGIn this case, there is one yardstick consisting of job classes.Yes

FACTOR COMPARISON SYSTEMIn this case the job factos are compared rather than the whole job.Yes

POINT RATING SYSTEMIn this case, it is widely used in job evaluation and also designs wage

structure.Yes

In this case, this is the first approach which breaks down jobs intoseveral characteristics.

This new concept is suggested by Elliott Jecques.

Match


72Non-quantitative job evaluation category.Simple ranking and grading are placed under such category.Yes

Quantitative job evaluationPoint system and factor comparison methods are placed under such

category.Yes

The beneficiaries to business firms by job evaluationIt enables Cos. to get data in local wage surveys to establish job

Page 55

human resource Managementclassification.

Yes

Job analysisIt is one of the job evaluation processes, which finds out relevant

facts.Yes

It is considered to be complex to cos. as it is not understood by all.

Simple ranking and point system are placed under such category.

Match


73Job Factors enumerated as :Effort, responsibility, skill, working conditionsYes

Wage survey :It places all evaluated jobs according to point in terms of money.Yes

Designing wage structure :Similar jobs are grouped and treated as a job class.Yes

Concept suggested by Elliot Jecques.It takes into account the various key factors that will tell the overall

performance of a job.Yes

Page 56

human resource ManagementEffort, grading, skill, working conditions.

Effort, point, skill, working conditions.


True/FalseQuestion The data obtained through job analysis are recorded on what

is known as job analysis sheet.Correct Answer TrueYour Answer True




and________somthething that the archaic Indian judical system is ill-equippedtocope with

Correct Answer quick disposal of litigationYour Answer a set of social security legislation

Multiple Choice Multiple AnswerQuestion Essentials of effective QC's :-Correct Answer Prompt approval , Regular communication ,

Unconditional supportYour Answer Prompt approval , Regular communication , Unconditional

support

Multiple Choice Multiple AnswerQuestion It is said that versality will be the key factor in determining

employee value with following factors :Correct Answer Technology , Leadership , MotivationYour Answer Technology , Leadership , Motivation



employees who have accepted the scheme are however , valid only for payoutsof upto ________


Page 57

human resource ManagementYour Answer Rs. 5 lakh

Multiple Choice Multiple AnswerQuestion Some questions that every corporation needs to address are

as follows:-Correct Answer How well are HR practices linked to business goals ,

Are good HR practices & HRD systems & processed being designed , Are thesystems internally sound consistent & relevant

Your Answer How well are HR practices linked to business goals , Are goodHR practices & HRD systems & processed being designed , Are the systemsinternally sound consistent & relevant


superior will complete the appraisal as at 31st Aug.Correct Answer FalseYour Answer True

Multiple Choice Single AnswerQuestion What is the programme of allowing flexibility in handling the

type of work in various departments of the organisation in a systematic way bethe employee during his tenure of employment in an organisation?


True/FalseQuestion Through consumers participation in management, consumer

will lose their rights through served techniqueCorrect Answer FalseYour Answer False


manager to his subordinates, it attempts to help the employee in.-Correct Answer Supportive atmosphere , Empethetic atmosphere ,

Setting goalsYour Answer Supportive atmosphere , Empethetic atmosphere , Setting goals


questionnaires to all assessors.Correct Answer TrueYour Answer True




Page 58

human resource ManagementQuestion Under the pre-Interview preparation it is useful to note the

key pointsCorrect Answer PaperYour Answer Paper


Select The BlankQuestion The whole process of conducting a 360 - Degree Feedback

process in any Organisation could last about ________.Correct Answer One & half to about 3 monthsYour Answer One & half to about 3 months


applications in some companies.Correct Answer AT & TYour Answer AT & T


sustenance to an organisation.Correct Answer CultureYour Answer Vision


what are very important occasions for a young employee?Correct Answer The first promotion , Successfully completed

asignment , The first performance appraisalYour Answer The first promotion , Successfully completed asignment , The




employee to open up and frankly share his perceptions, feeling etc.Correct Answer Rapport buildingYour Answer Rapport building



Page 59




It is "endomic to every organisation regadless of size, funtion or character ofwonership Organisational politideringHRA model



schemes in the organised & marginised sectorsCorrect Answer Employment Generation FundYour Answer National Renewal Grant Fund



participation in employees organisations be overcome ?Correct Answer by gaining the confidence of union leaders from the

initail stages , managements should educate the members about the concept &value in strenghening union functioning , minimising misunderstandings

Your Answer by gaining the confidence of union leaders from the initailstages , managements should educate the members about the concept & valuein strenghening union functioning , minimising misunderstandings


management of ________Correct Answer A political bodyYour Answer A social organisation


themselves as -Correct Answer Strategic partnersYour Answer Strategic partners

Multiple Choice Multiple AnswerQuestion What are the general characteristics of a Technical -

functional competence?

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human resource ManagementCorrect Answer Primary interest in functional work , They would like

to remain expert rather than become general managers , They considermanagerial and administrative responsibilities as avoidable irritants

Your Answer Primary interest in functional work , They would like toremain expert rather than become general managers , They considermanagerial and administrative responsibilities as avoidable irritants




activities to the immediate past.Correct Answer FalseYour Answer False



interviews must clearly distinguish between immediate training needs toimprove present performance & ________.

Correct Answer Development needs for growthYour Answer Development needs for growth


True/FalseQuestion Increased acceptance of feedback appraisal system is that as

large no. of managers work with wide range of other people, it becomesdifficult for a single manager to accurately assess their contribution.



following approach should be adopted to bridge the gap? Alternatives for thetraining should include a -

Correct Answer "Swim or Sink approach"Your Answer Job rotation


Page 61

human resource Managementthe Questions asked need to outline?

Correct Answer Inputs expected from the Training Department , Toprove weakness & strengths of individuals , Opportunities available to overcomesuch weaknesses.

Your Answer Inputs expected from the Training Department , To proveweakness & strengths of individuals , Opportunities available to overcome suchweaknesses.

Multiple Choice Single AnswerQuestion Accounting is a management science group, what are the





Assignment to some important task force or committee Offsetting Plateauingeffect Officiating Assignment

Need-opportunity Alignment Crucial role played by HRD Successformula

Multiple Choice Multiple AnswerQuestion Name the internal operational measures dealing with how well

HR practices are designed and delivered:Correct Answer Cycle time, quality & cost of HR practices , The ratio

of HR enpenses , The ratio of HR professionals to employee population.Your Answer Cycle time, quality & cost of HR practices , The ratio of HR

enpenses , The ratio of HR professionals to employee population.



management

True/FalseQuestion The reviewer has the prime role of recording major appraisal

details.Correct Answer FalseYour Answer False


their bargaining position.

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human resource ManagementCorrect Answer FalseYour Answer True


by the Government) would comprise representative ofCorrect Answer various ministeries , manufactures of commerce ,

cost account & ConsumerYour Answer employess organisations , manufactures of commerce , cost

account & Consumer

Multiple Choice Single AnswerQuestion Participation of management' representatives in the trade

unions meetings particularly at the time of industrial dispute help both theparties -

Correct Answer To exchange their contradictory viewsYour Answer To exchange their contradictory views

Multiple Choice Single AnswerQuestion What is it that Moon-lighting by employees, if extensively part

taken, affect Human Resource Manager in the future adversely?Correct Answer Disharmony in individual & organisational goal

balance.Your Answer Disharmony in individual & organisational goal balance.



were found to be in the Work Horse categoryCorrect Answer 0.79Your Answer 0.79

Multiple Choice Multiple AnswerQuestion What are the common job responsibilities of an executive?Correct Answer Co-ordinate Training Programme , Keep cost within budget

, Publish House JournalYour Answer Co-ordinate Training Programme , Keep cost within budget ,

Publish House Journal

Multiple Choice Single AnswerQuestion What is it that some of the companies have borrowed from

professionally managed Cos'Correct Answer HRD practicesYour Answer HRD practices

Multiple Choice Multiple AnswerQuestion What are aims & objectives of HRA?Correct Answer Increase manarginal awarness of human resourcess ,

Developing new meaure of effective manpower utilzation . , Enabling a longertime horzon for planning & budgeting .

Your Answer Increase manarginal awarness of human resourcess ,

Page 63

human resource ManagementDeveloping new meaure of effective manpower utilzation . , Enabling a longertime horzon for planning & budgeting .



Need for HRD Audit It attempts to find out the future HRD needs of thecompany after assessing the current HRD activities & inputs It attempts to findout the future HRD needs of the company after assessing the current HRDactivities & inputs

Limitation of HRD Audit It does not give evaluation of individuals but focuses onunit and systems. It does not give evaluation of individuals but focuses on unitand systems.


Role of HRD Audit in business improvement It helps in changes in the styles ofthe top management It helps in changes in the styles of the top management


total population (world) lives in abolute povertyCorrect Answer FalseYour Answer False

True/FalseQuestion HRD audit can also be used against the HRD departmentCorrect Answer TrueYour Answer True


training inputs are given at pre-determined times to make him more handlingthe new higher assignment


True/FalseQuestion A leader who lacks the other basic qualities can lead others in

the wrong direction.Correct Answer TrueYour Answer True

Page 64


Multiple Choice Single AnswerQuestion Name the persons through which balanced score card Approach

was popularised :Correct Answer Kaplan & NortonYour Answer Kaplan & Norton


Feedback It should be data-based and not impressionistic It should bedata-based and not impressionistic

Rapport building In this case there is a climate of acceptance & warmth In thiscase there is a climate of acceptance & warmth

Exploration In this case, the employee should appreciate his strengths &weakness. In this case, the employee should appreciate his strengths &weakness.

Action Planning In this case, the interview should end with specific plans ofaction for the development of the employee. In this case, the interview shouldend with specific plans of action for the development of the employee.

Multiple Choice Multiple AnswerQuestion Name of the various HRD score card:Correct Answer HRD systems maturity score , Competency score , HRD

competencies systems maturity scoreYour Answer HRD systems maturity score , Competency score , HRD

competencies systems maturity score

Multiple Choice Multiple AnswerQuestion What are the objectives of a quality control programme?Correct Answer Improvement in standard of goods with very little increase

in cost of production , Improvement in minimizing wastages. , Conformancewith desired standards.

Your Answer Improvement in standard of goods with very little increase incost of production , Improvement in minimizing wastages. , Conformance withdesired standards.






Page 65

human resource ManagementYour Answer Religious


Managers took what form of approach for the development of human resource?

Correct Answer Manufacturing approachYour Answer Manufacturing approach

Select The BlankQuestion In the Development Grade Method of career planning the selected

staff for this grade would remain there only for ________ yearsCorrect Answer twoYour Answer two


the right moment of timeCorrect Answer ActionYour Answer Action

Multiple Choice Multiple AnswerQuestion Training programmes conducted by dividing the total group of


Correct Answer SSL Technology , Grid SeminarsYour Answer Game Seminars , Grid Seminars


people, training and providing mechanism.Correct Answer TrueYour Answer True

True/FalseQuestion The HRD programmes fail due to poverty, social injustice.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion Retrenchment procedures are governed what method of

Accounting?Correct Answer LIFOYour Answer LIFO

Multiple Choice Multiple AnswerQuestion Under orientation programmes, some very important issues

discussed and clarified are :Correct Answer Purpose of 360 Degree Feedback , Who analyzes the data? ,

Who are going to provide feedback?Your Answer Purpose of 360 Degree Feedback , Who analyzes the data? ,

Who are going to provide feedback?

Page 66



the following elements of HRM. Those are:Correct Answer Suitable compensation plan , Selection of the right people ,




overall purpose.Correct Answer StrategyYour Answer Strategy


development , Well costed employee developmentYour Answer Realistic employee development , Well costed employee

development

Multiple Choice Single AnswerQuestion What was the total budgetory allocation made towards education as

a vehicle for social transformate on by the then Minister of Finance, YashwantSinha in the 1998 budge?

Correct Answer Rs 70,470 millionYour Answer Rs 70,470 million


appraisal process.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion Why do employees adopt proxy system ? In order to improveCorrect Answer to their social status , their economic status , their

psychological statusYour Answer to their social status , their economic status , their

psychological well being

Multiple Choice Multiple AnswerQuestion HRD process variable include -Correct Answer Role clarity , Work planning , Better communicationYour Answer Role clarity , Better communication


management as well as HR exports.Correct Answer StrategicYour Answer Long-term

Page 67





Multiple Choice Single AnswerQuestion Five main phases make up the process of the feedback exercise,

name the PHASE 4-Correct Answer Data feeding Reports & AnalysisYour Answer Data feeding Reports & Analysis

Multiple Choice Multiple AnswerQuestion A Managerial Walkabouts presents the students with some basic

challenges, such as -Correct Answer Logical Enquiry , Service , AdventureYour Answer Logical Enquiry , Service , Adventure


techniques of training & devlopment for flexitime systemsCorrect Answer Job rotationYour Answer Job rotation

Select The BlankQuestion The ________ provide resources to approved employment schemes

in the organised & marginised sectorsCorrect Answer Employment Generation FundYour Answer Employment Generation Fund



Correct Answer 1 yearYour Answer 1 year

Multiple Choice Multiple AnswerQuestion Why do most companies want HRD audit?Correct Answer Change of Leadership , To make HR function

business-driven , For growth & diversificationYour Answer Change of Leadership , To make HR function business-driven ,


Multiple Choice Single AnswerQuestion In the future what sort of organisations would provide expert

Page 68

human resource Managementadvice & consultancy & further will also supply human resources for executingtheir projects.

Correct Answer Employee leasingYour Answer Employee leasing


responsibilities, leadership, qualities etc will be a good starting point formarketing plans for success



participate in working committee meetings. Who would the unions at Plant level/ Shop level essentially invite?

Correct Answer Representatives from line & personnel department.Your Answer Representatives from line & personnel department.


devlopment of employees are treated as ________Correct Answer Current costsYour Answer Current costs




True/FalseQuestion Monitoring and Follow-up follows the distribution of questionnaires

to all assessors.Correct Answer TrueYour Answer True


Multiple Choice Single AnswerQuestion Name the person who lacks the other basic qualities can lead

others in the wrong direction.Correct Answer LeaderYour Answer Leader

Multiple Choice Multiple AnswerQuestion what are the common objections against the treatment of people

Page 69

human resource Managementas assets in a HRM system

Correct Answer There is no assurance of future benefits , people are notowened by the organisation , it may not be recognised by tax laws

Your Answer people are not owened by the organisation , it may not berecognised by tax laws , There is no assurance of future benefits



Multiple Choice Single AnswerQuestion The 'Zero defects' concept emphasizing adherence to quality

requirements and employee motivation was prompted by -Correct Answer CrosbyYour Answer Crosby




Multiple Choice Multiple AnswerQuestion While planning for a period of five years, the expected loss

situation can be evaluated in terms of:Correct Answer Retirement , Transfer , DeathYour Answer Retirement , Transfer , Death




Select The BlankQuestion ________ are the visible amounts given for fertilizers export

promotion, etc.Correct Answer Explicit subsidiesYour Answer Explicit subsidies


Multiple Choice Multiple AnswerQuestion Under the appraisal panel which are the qualities that can achieve

good results despite the difficulties inherent in the potential appraisal:

Page 70

human resource ManagementCorrect Answer Creative imagination , Sense of reality , Effective leadership


True/FalseQuestion Analysis of secondary data can give a lot of insights into the HRD

assets & liabilities of the companyCorrect Answer TrueYour Answer True

Select The BlankQuestion The________ can be made using a checklist of questionsCorrect Answer ObservationYour Answer Observation


on a ________ basis.Correct Answer permanentYour Answer permanent

Multiple Choice Single AnswerQuestion What is one of the major reasons for a perceived rise in number

of moon - lights in the coming future?Correct Answer Change in values & expectations.Your Answer A change in standard of living


workplace?Correct Answer Canteens , Living colony , Training roomsYour Answer Training rooms , Canteens , Living colony

Multiple Choice Multiple AnswerQuestion What are the action steps for effective Benchmarking?Correct Answer Identifying the human resources related areas to be

benchmarked. , Prepare a report that documents the processes, functions, itsextent & result areas , Understand why such a study is being conducted

Your Answer Identifying the human resources related areas to bebenchmarked. , Prepare a report that documents the processes, functions, itsextent & result areas , Understand why such a study is being conducted



management


the following elements of HRM. Those are:

Page 71

human resource ManagementCorrect Answer Suitable compensation plan , Selection of the right people ,



Select The BlankQuestion Business re-engineering often shift the power base, changing the

'command - and - control' approach to ________.Correct Answer 'Mobilised -and - enable'Your Answer 'Mobilised -and - enable'

Multiple Choice Multiple AnswerQuestion What are the published literature of the company which help in

assessing the strengths and weakness of HRDCorrect Answer Manual reports , Marked Handouts , Personal ManualYour Answer Manual reports , Marked Handouts , Personal Manual








industrial unit simultaneously with that of the original job?Correct Answer Moon-lightingYour Answer Moon-lighting

Multiple Choice Single AnswerQuestion Name one of the components systems of HRD :Correct Answer Career systemYour Answer Career system


True/FalseQuestion It can be enagued that globalization has reduced poverty in India

and China, home to move that half a billion of the world's poor income groupCorrect Answer TrueYour Answer True

Page 72


Multiple Choice Single AnswerQuestion Why is it felt that federations & unions in India are not

functioning on sound lines?Correct Answer Outside political leadershipYour Answer Outside political leadership



Select The BlankQuestion In one organisation the joke making rounds was that managers

came in vertically and went out ________Correct Answer HorizontallyYour Answer Horizontally


participate without fear in the process of review & feedback.Correct Answer FalseYour Answer False


________Correct Answer democratic principleYour Answer democratic principle


Multiple Choice Multiple AnswerQuestion What are the prerequisites for the perfect functioning of

management participation in trade unionsCorrect Answer The union should be well organised with sounds rules , the

coverage of items for discussion & participation should be pre -set , bothparties should have implicit faith in information supplied by the other

Your Answer The union should be well organised with sounds rules , thecoverage of items for discussion & participation should be pre -set , bothparties should have implicit faith in information supplied by the other


workmen will be paid compensation equal to half their basic pay & D.A.Correct Answer 45 daysYour Answer 45 days

Page 73

human resource ManagementMatch The Following


An efficient plant layout & a good menchmark Ford Motors Ford Motors

Simple act of comparision & learning for organisational improvementBenchmarking Benchmarking


Japanese firms had ling been benchmarking other companies, many of themAmerican Ohirata (1994) Ohirata (1994)


learning for organisational improvement?Correct Answer BenchmarkingYour Answer Benchmarking

True/FalseQuestion The job falling under the same grade get different wage scale.Correct Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion A candidate immediately after completing his school / collage

education joins an organisation in lower level position. Later he finds itdifficult to make both ends meet as his family grows & thus takes up a parttime job or business, etc during his off-hours, this part of moon lighting iscalled :

Correct Answer Quarter Moon LightingYour Answer Quarter Moon Lighting






management system?Correct Answer It is used to clarify & translate vision & strategy , It is

used as a management tool. , It is used to enhance strategic feedback andlearning curves.

Page 74

human resource ManagementYour Answer It is used to clarify & translate vision & strategy , It is used

as a management tool. , It is used to enhance strategic feedback and learningcurves.

Multiple Choice Multiple AnswerQuestion How would the representative of consumer association be able to

make a difference in the consumerism movementCorrect Answer by participating in collective barganing , to demands good

supply of quality goods at fair practices , to demands good supply of qualitygoods at fairs prices

Your Answer by participating in collective barganing , to demands goodsupply of quality goods at fairs prices



psychological status



Correct Answer "Swim or Sink approach"Your Answer "Swim or Sink approach"


organisations?Correct Answer Formulation of plans & providing informationYour Answer By taking on an advisory role

Multiple Choice Single AnswerQuestion A multi-Rate Appraisal and feedback system is essentiallyCorrect Answer a 360 degree AppraisalYour Answer a 360 degree Appraisal


Multiple Choice Multiple AnswerQuestion Besides business process re-engineering & benchmarking ; then

are some other useful tools to bring about continuousimprovement in anorganisation.

Correct Answer Urgency Motivation , Human Resource Audit , HumanResource Accounting

Your Answer Urgency Motivation , Human Resource Audit , Human ResourceAccounting


competence?

Page 75

human resource ManagementCorrect Answer Primary interest in functional work , They would like to

remain expert rather than become general managers , They considermanagerial and administrative responsibilities as avoidable irritants

Your Answer Primary interest in functional work , Such individuals start anew business, less for making money than for creating product that could beidentified as theirs , They would like to remain expert rather than becomegeneral managers

Select The BlankQuestion In one organisation the joke making rounds was that managers

came in vertically and went out ________Correct Answer HorizontallyYour Answer Horizontally



Correct Answer 1 yearYour Answer 1 year




strategic business partner is still at a level of ________ rather than reality.Correct Answer RhetoricYour Answer Rhetoric


corporations.Correct Answer PeopleYour Answer Managers

Select The BlankQuestion ________ system stresses on discipline and there is simplicity in

the form.Correct Answer Merit ratingYour Answer Merit rating





Page 76






President / Working President flows to -Correct Answer General SecretaryYour Answer General Secretary




people, training and providing mechanism.Correct Answer TrueYour Answer True


which may be in terms of -Correct Answer Higher productivity , Satisfied customers , Satisfied

stockholdersYour Answer Cost effectiveness , Higher productivity

Multiple Choice Single AnswerQuestion On the basis of the relative work in the organisation, what is the

primary purpose of job evaluation?Correct Answer To set wagesYour Answer To set wages



commodityCorrect Answer Labour

Page 77

human resource ManagementYour Answer Labour


participate in working committee meetings. Who would the unions at thedepartment / divisional level invite to attend such meetings?

Correct Answer Divisional / departmental manager & personnel manager.Your Answer Divisional / departmental manager & personnel manager.


the following elements of HRM. Those are:Correct Answer Suitable compensation plan , Selection of the right people ,




shareholdersCorrect Answer TrueYour Answer True


manpower planning done covering the current and future needs of the entireorganisation.

Correct Answer LARSEN & TUBRO LTD.Your Answer LARSEN & TUBRO LTD.

Multiple Choice Single AnswerQuestion What was the expenditure of the States on human resource

development in 1992-93 ?Correct Answer Rs 1,29,020 millionYour Answer Rs 1,29,020 million


shoddy goods, but the TQM concept put it on the map.Correct Answer FalseYour Answer True


Job analysis It is one of the job evaluation process which finds out relevantfacts. It is one of the job evaluation process which finds out relevant facts.

Non-quantitative job evaluation category. Simple ranking and grading are palcedunder such category. Simple ranking and grading are palced under suchcategory.

Page 78

human resource ManagementQuantitative job evaluation Point system and factor comparison methods areplaced under such category. Point system and factor comparison methods areplaced under such category.

The beneficiaries to business firms by job evaluation It enables Cos. to get datain local wage surveys to establish job classification. It enables Cos. to get datain local wage surveys to establish job classification.


competitive phaseCorrect Answer LiberalisationYour Answer Globalisation


system:Correct Answer Allocation of correct rate to each key job , Selection of

job characteristics , Determination of correct rates of key jobsYour Answer Allocation of correct rate to each key job , Selection of job

characteristics , Determination of correct rates of key jobs

Multiple Choice Multiple AnswerQuestion Name the appropriate method for forecasting demand which will

be best suited to organisation:Correct Answer Time frame , Resources availableYour Answer Time frame , Resources available , Stability


human resourcesCorrect Answer FalseYour Answer False

True/FalseQuestion The Asian Institute of Management have introduced a unique

course called "Managerial Walkabout". The idea of the course came from Prof.M. Gibbons of Simon Fraser University, British Columbia.


Select The BlankQuestion ________ should reinforce positive behaviour.Correct Answer FeedbackYour Answer Feedback

Multiple Choice Single AnswerQuestion On what grounds are training sessions normally criticised?Correct Answer Trainers conduct the programme on the basis of what they

know rather than what the trainees needYour Answer Trainers conduct the programme on the basis of what they

Page 79

human resource Managementknow rather than what the trainees need


Multiple Choice Multiple AnswerQuestion Under the phase 3 "Monitoring and Follow Up" the rater also

identifies himself in several roles in the questionnaire like a -Correct Answer Superior , Subordinate , ColleagueYour Answer Superior , Subordinate , Colleague



Multiple Choice Multiple AnswerQuestion Under the workshop methodology, a series of diagnostic exercises

through question are taken, theses are:Correct Answer How would you critically evaluate the job rotation in your

company? , What are the three good things in your performance appraisalsystems? , What are the strengths & weaknesses of your training policies &practice?

Your Answer How would you critically evaluate the job rotation in yourcompany? , What are the three good things in your performance appraisalsystems? , What are the strengths & weaknesses of your training policies &practice?

Select The BlankQuestion The national renewal fund is administered by the department of

industrial development. The NRF was proposed to have a corpus of ________which would be contributed from budgetory support

Correct Answer Rs. 2000 croresYour Answer Rs. 2000 crores




True/FalseQuestion A major beneficiary of liberalization and consequently competition

not been the consumer �.. But the inustryCorrect Answer FalseYour Answer False

Match The Following

Page 80

human resource ManagementQuestion Correct Answer Your Answer

Need for HRD Audit It attempts to find out the future HRD needs of thecompany after assessing the current HRD activities & inputs It attempts to findout the future HRD needs of the company after assessing the current HRDactivities & inputs

Limitation of HRD Audit It does not give evaluation of individuals but focuses onunit and systems. It does not give evaluation of individuals but focuses on unitand systems.


Role of HRD Audit in business improvement It helps in changes in the styles ofthe top management It helps in changes in the styles of the top management

Multiple Choice Single AnswerQuestion When do managers lose faith in the fairness of the top

management.Correct Answer Promoting from outsideYour Answer Promoting from outside


relationship, skills requirement, conditions of work etc.Correct Answer Job analysisYour Answer Job analysis






management




Page 81


Multiple Choice Multiple AnswerQuestion According to Ulrich (1994), today's human resource professionals

need to move towards effectively fulfilling the multiple roles of -Correct Answer Employee champions who are able to relate to & meet the

needs of employees , Strategic partners , Change agentsYour Answer Employee champions who are able to relate to & meet the

needs of employees , Strategic partners , Change agents

Multiple Choice Single AnswerQuestion In the future what sort of organisations would provide expert

advice & consultancy & further will also supply human resources for executingtheir projects.

Correct Answer Employee leasingYour Answer Employee leasing




psychological status




questionnaires to all assessors.Correct Answer TrueYour Answer False


the least of a problem.Correct Answer FalseYour Answer True

Select The BlankQuestion The ________ role is to ensure the deserving managers

should get appropriate opportunities for job Rotation.

Page 82

human resource ManagementCorrect Answer ReviewerYour Answer Reviewer

Multiple Choice Multiple AnswerQuestion Under the phase 3 "Monitoring and Follow Up" the rater also

identifies himself in several roles in the questionnaire like a -Correct Answer Superior , Subordinate , ColleagueYour Answer Superior , Subordinate , Colleague

Multiple Choice Multiple AnswerQuestion What are the component/elements of a flow of decisions in

employees organisations?Correct Answer Providing wrong information about management ,

Promotoinal Opportunities , Grievance ProcedureYour Answer Political tactics , Promotoinal Opportunities , Grievance

Procedure


________ is highCorrect Answer value addedYour Answer value added

Multiple Choice Single AnswerQuestion Women employees presently restrict / limit their career to

selected jobs & organisations. But, they will soon be ready to take up all typesof jobs in different types of organisations. This phenomenon is known as -

Correct Answer Dual career groupYour Answer Boundrylessness career group


managementYour Answer Employee enrichment , Job enrichment , Informal organisation


system:Correct Answer Allocation of correct rate to each key job , Selection

of job characteristics , Determination of correct rates of key jobsYour Answer Selection of job analysis , Allocation of correct rate to each

key job , Selection of job characteristics

Page 83

human resource ManagementMultiple Choice Single AnswerQuestion What is the general principle (as per P.A.S policy of premier)

of Assessment Routes?Correct Answer 2nd Assessor-superior of first assessor, 2nd Assessor-

superior of the 1st assessorYour Answer 1st Assessor-immediate superior, 2nd Assessor, 360 degree

approach







President / Secretary of Branch Union flow to -Correct Answer President / Secretary & Craft / Unit level UnionYour Answer General Secretary

True/FalseQuestion Transfer of technology does not mean merely shifting

technology from one plance to anotherCorrect Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion Name of the various HRD score card:Correct Answer HRD systems maturity score , Competency score , HRD

competencies systems maturity scoreYour Answer HRD systems maturity score , Competency score , HRD

competencies systems maturity score


An efficient plant layout & a good menchmark Ford Motors BPR

Simple act of comparision & learning for organisational improvement

Page 84

human resource ManagementBenchmarking Ohirata (1994)

The Malcolm Bridge National Quality Award Xerox (1989) Ford Motors

Japanese firms had ling been benchmarking other companies, many of themAmerican Ohirata (1994) Benchmarking


Feature of Performance Appraisal It is totally different from job evaluation aswell as merit rating. It is totally different from job evaluation as well asmerit rating.

Essentials of a good Appraisal Plan Relating scales should be constructedadequately and in accordance with the objectives. Relating scales should beconstructed adequately and in accordance with the objectives.

Definition of Performance Appraisal It is a systematic, orderly andobjective method of evaluating the present and potential utility of employees tothe organisation. It is a systematic, orderly and objective method of evaluatingthe present and potential utility of employees to the organisation.

Objectives of Performance Appraisal Provision of feedback to subordinatesto know where they stand. Provision of feedback to subordinates to knowwhere they stand.




training expenditure of retrenched workers.Correct Answer National Renewal Grant FundYour Answer Employment Generation Fund

Select The BlankQuestion While evaluating ________ jobs, where nature of work is

difficult to be expressed in quantifiable numbers.Correct Answer manegerialYour Answer manegerial

Page 85

human resource ManagementMultiple Choice Multiple AnswerQuestion Every HRD system developed by an organisation should be

based on the following elements of HRM. Those are:Correct Answer Suitable compensation plan , Selection of the right

people , Good performance appraisal systemYour Answer Suitable compensation plan , Selection of the right people ,


Select The BlankQuestion In no phase of business life is ________ as important as in

making promotion decesions.Correct Answer IntegrityYour Answer Integrity



Organisational CapabilitiesYour Answer Business Strategy , Organisational Strategy , Human Resource

Practices



Multiple Choice Single AnswerQuestion Traditionally, human resources has been perceived as,Correct Answer BureacraticYour Answer Benevolent



Multiple Choice Multiple AnswerQuestion Participation of Mgmt in federations & unions at all levels

helps to -Correct Answer Strength the trade union movement , maintain

Industrial harmony , Develop sound human relationsYour Answer Strength the trade union movement , maintain Industrial

harmony , Develop sound human relations

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implementation?Correct Answer Feedback management , Action planning ,

Reinforcement of new behaviourYour Answer Feedback management , Action planning , Reinforcement of new

behaviour

Multiple Choice Single AnswerQuestion Name the person who lacks the other basic qualities can lead

others in the wrong direction.Correct Answer LeaderYour Answer Leader


the 'command - and - control' approach to ________.Correct Answer 'Mobilised -and - enable'Your Answer Proactive - and - innovative


management of a political bodyCorrect Answer FalseYour Answer True

Select The BlankQuestion In one organisation the joke making rounds was that

managers came in vertically and went out ________Correct Answer HorizontallyYour Answer Horizontally


True/FalseQuestion Human resource Audit is full-fledged methodology to bring

about a change.Correct Answer FalseYour Answer False

Page 87

human resource ManagementMultiple Choice Single AnswerQuestion What does a Supervisory Skill Level Survey entaial?Correct Answer Method of measuring training needs of a Co's

supervisors through well designed psychometric testsYour Answer Method of measuring training needs of a Co's supervisors

through well designed psychometric tests







professionally managed Cos'Correct Answer HRD practicesYour Answer HRD practices

True/FalseQuestion HRD audit can give significant inputs about existing stage of

accountability of employees.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion When employees spend half of the time and / or resources

available to them on a second job / occupation for luxuries / comforts it isknown as :

Correct Answer Half Moon lightingYour Answer Half Moon lighting


superior will complete the appraisal as at 31st Aug.Correct Answer FalseYour Answer False

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Multiple Choice Single AnswerQuestion What is the primary objective behind SSL?Correct Answer To not only measure training supervisors by

comparing their performance with that of several thousand supervisors inother Cos.

Your Answer To not only measure training supervisors by comparing theirperformance with that of several thousand supervisors in other Cos.

True/FalseQuestion Collecting bargainig is an institutional process for solving

problems arising directly out of employee-worker relationshipsCorrect Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion What is the concept of groups of employees working towards

different goals with little knowledge of other functions or understanding ofoverall goals of the organisation?

Correct Answer CompartmentalisationYour Answer Compartmentalisation

Multiple Choice Multiple AnswerQuestion List the measures to overcome the HRD problems in IndiaCorrect Answer Govt. to take steps to alleviate poverty , Govt. to take

steps to accelarate economic development , People to practice religioustolerance

Your Answer Govt. to take steps to alleviate poverty , Govt. to take steps toaccelarate economic development , People to practice religious tolerance



Unconditional supportYour Answer Prompt approval , Problem collection , Regular communication

Multiple Choice Single AnswerQuestion The birth of the quality control movement in Japan took place

in the early -Correct Answer 1960'sYour Answer 1970's

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True/FalseQuestion An urgency motivation can be explained by a situation where

dynamic profitable organisations foresee a crisis and initiate a radicaltransformation by breaking status barriers & restructuring organisationalrelationships.




Multiple Choice Multiple AnswerQuestion According to Ulrich (1994), today's human resource

professionals need to move towards effectively fulfilling the multiple roles of -Correct Answer Employee champions who are able to relate to & meet

the needs of employees , Strategic partners , Change agentsYour Answer Employee champions who are able to relate to & meet the

needs of employees , Strategic partners , Change agents

True/FalseQuestion Some employees may not like flesibility in horizontal movement

from one job to anotherCorrect Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion The capacity to take considerable responsibility, ability to

influence and control others and skills in problem solving primarily show :Correct Answer Managerial competenceYour Answer Managerial competence



Business plans Data from within the organization 1 year to 5 years

Immediate Within 1 year Data from within the organization

Intermediate 1 year to 5 years Beyond 5 years

Page 90


Multiple Choice Single AnswerQuestion The anchor for an individual who is attached to an

organisation or a location rather than to work is essentially termed :Correct Answer Search for securityYour Answer Search for security

Select The BlankQuestion The________ can be made using a checklist of questionsCorrect Answer ObservationYour Answer Questionnaire method







True/FalseQuestion Politician as the custodian of the nation has the responsibility

to protect the interest of all the parties envolved in the process oforganisation


Multiple Choice Single AnswerQuestion What should be suggestive and not prescriptive .Correct Answer FeedbackYour Answer Feedback


representatives of employees & employers have to participate in the meeting ofcollective bargaing


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Select The BlankQuestion Factor comparison method is regarded as ________ methodCorrect Answer complexYour Answer complex

Multiple Choice Single AnswerQuestion Why Companies go for HRD Audit?Correct Answer Promoting ProfessionalismYour Answer Promoting Management practices

Select The BlankQuestion ________ is a difficult exercise, therefore it should be done

with care.Correct Answer Potential appraisalYour Answer Performance appraisal

Select The BlankQuestion ________ is route to be followed in order to realise vision

and overall purpose.Correct Answer StrategyYour Answer Strategy


to develop the competencies of employees on a continous basisCorrect Answer TopYour Answer Top



Correct Answer quick disposal of litigationYour Answer strong pillars of justice

True/FalseQuestion The degree to which an individual possess the innate quality of

breath of mind is the most direct indication of the individual's ultimatepotential.

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human resource ManagementCorrect Answer TrueYour Answer True



Select The BlankQuestion People take ________ supportively and use it for

development.Correct Answer FeedbackYour Answer Feedback

Multiple Choice Single AnswerQuestion Self-questionnaires is to be filled by whom?Correct Answer ParticipantYour Answer Participant

Multiple Choice Single AnswerQuestion Name one of the drawbacks that can take place while designing

the form-Correct Answer The rating scale are ambiguousYour Answer The rating scale are ambiguous

Multiple Choice Multiple AnswerQuestion After the assets and liabilities of each individual is identified,

what should be done; some thumb-rules areCorrect Answer Make out a time bound plan to workon your liabilities

, Choose first the liability which is hindering your growth the most , Buildyour career on your assets

Your Answer Make out a time bound plan to workon your liabilities ,Choose first the liability which is hindering your growth the most , Build yourcareer on your assets



Multiple Choice Multiple AnswerQuestion Ranking system measures each job in comparison with other

jobs in terms of the relative importance of the following factors:

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human resource ManagementCorrect Answer Supervision & leadership , Co-operation & association

outside the line of authority , Probability & consequences of errorsYour Answer Supervision & leadership , Leadership & management ,

Probability & consequences of errors

Multiple Choice Multiple AnswerQuestion What includes in Salary Survey ?Correct Answer Inflation indicators , Salary budget averages , Average

salariesYour Answer Average Compensation , Inflation indicators , Average salaries




Multiple Choice Single AnswerQuestion Pfeffer (1998) has identified seven dimensions of successful

organisations, name one of them.Correct Answer Employment securityYour Answer Performance appraisal

True/FalseQuestion In the orientation phase, all participants are to submit a list

of appraisers by whom they would like to be assessed.Correct Answer TrueYour Answer False


To divert manufacturing activities from urban to rural areas one of theroles of the consumer councial one of the roles of the consumer councial

The mechanism of price fixation a much neglected sphere of the marketrequisites for consumersim

These are not the days of indvidualism & unorganisation unionsimunionsim

Knowledge of the subject hand work & a sincere approach requisites forconsumersim a much neglected sphere of the market

Page 94

human resource ManagementMultiple Choice Multiple AnswerQuestion According to Gurucharan Das what should Indian companies

focus its effort to emerge winners in the light of the liberalization &globalization?

Correct Answer Be able to capitalize on global trade , Not ignorequality , Product development

Your Answer Be able to capitalize on global trade , Not ignore quality ,Product development

Multiple Choice Multiple AnswerQuestion Why would management participation in trade union be open

to opposition by a few?Correct Answer trade union leader may feel thire influence

decelerated among trade union members , member may view thire movementweakend with the influence of management , due to misunderstandings croppingup among leader & members

Your Answer trade union leader may feel thire influence decelerated amongtrade union members , member may feel thire privacy being voileted , membermay view thire movement weakend with the influence of management

Multiple Choice Multiple AnswerQuestion What are the common job responsibilities of an executive?Correct Answer Co-ordinate Training Programme , Keep cost within

budget , Publish House JournalYour Answer Co-ordinate Training Programme , Keep cost within budget ,

Administrative Skills

Multiple Choice Multiple AnswerQuestion While planning for surplus, the following are the options:Correct Answer Reduce work hours , Redesign the jobs , Reassign the

jobsYour Answer Reduce work hours , Increase work hours , Reassign the jobs


HRD assets and liabilities of the companyCorrect Answer SecondaryYour Answer Primary

Multiple Choice Single AnswerQuestion Which management is committed adequately to competency

building through multi - rater feedback -Correct Answer TopYour Answer Lower


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human resource ManagementQuestion What are the action steps for effective Benchmarking?Correct Answer Identifying the human resources related areas to be


Your Answer Identifying the human resources related areas to bebenchmarked. , To evolve into administrative experts who are able to createefficient HR process & business process , Prepare a report that documents theprocesses, functions, its extent & result areas

True/FalseQuestion Human resource management is responsible for getting the

best people, training and providing mechanism.Correct Answer TrueYour Answer True

Select The BlankQuestion Some organisations use ________ & committee management

as techniques of training & devlopment for flexitime systemsCorrect Answer Job rotationYour Answer Job rotation

Multiple Choice Multiple AnswerQuestion The traditional methods of performance appraisal lay emphasis

on the ratings of individual's personality traits such as -Correct Answer Initiative , Drive , CreativityYour Answer Initiative , Drive , Creativity


match well, the evaluators classify the job using their subjective judgement.Correct Answer TrueYour Answer True




Multiple Choice Multiple AnswerQuestion What are the basic features of TQM approach?Correct Answer Business philosophy based on customer satisfaction. ,

Aims at charging the system. , Getting it right the first time & everytime.

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human resource ManagementYour Answer Business philosophy based on customer satisfaction. , Aims at

charging the system. , Isolated change mechanism.

Multiple Choice Single AnswerQuestion What is regarded as the preventive tool in case of any

differences of opinions among the members of rating committee.Correct Answer Job specificationYour Answer Job analysis


Major sources of recruitment in private sector. Employee recommendationsand advertisement. Employee recommendations and advertisement.

SANDOZ INDIA LTD. Internal Advertising is restored for all vacancies.Vacancy is filled in by promoting the employees seniority, merits.

NATIONAL MACHINERY manufacturers ltd. Vacancy is filled in by promoting theemployees seniority, merits. Internal Advertising is restored for allvacancies.

Major sources of recruitment in public sector. Scheduled tribes andscheduled castes & employee recommendations. Scheduled tribes andscheduled castes & employee recommendations.

Multiple Choice Single AnswerQuestion What can give significant inputs about existing state of

accountability of employees.Correct Answer HRD auditYour Answer TQM Interventions

True/FalseQuestion The first HRD department in the Indian corporate sector was

started in 1975 in Larsen & Toubro (L & T).Correct Answer TrueYour Answer True

True/FalseQuestion Long range planning are beyond eight yearsCorrect Answer FalseYour Answer True

True/FalseQuestion The benefit of job evaluation is that it lays down the

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human resource Managementfoundation for a rational wage structure



decisions.Correct Answer HRYour Answer HRD

Multiple Choice Multiple AnswerQuestion The HRD outcomes can influence the organisation's business

goals which may be in terms of -Correct Answer Higher productivity , Satisfied customers , Satisfied

stockholdersYour Answer Cost effectiveness , Higher productivity , Satisfied customers


continuous.Correct Answer CommitmentYour Answer Commitment


individual from different sources, following factors need to be watched at thisstage -

Correct Answer Individual learning , Organisational learning ,Improved Individual behaviour

Your Answer Individual learning , Organisational learning , ImprovedIndividual behaviour

Multiple Choice Multiple AnswerQuestion Name some of the strategic role of HR :Correct Answer Successful HR department will focus on organisational

performance. , HR's value will be to have the right people ready at right time., The focus of the HR function will be human capital development &organisational productivity.

Your Answer Successful HR department will focus on organisationalperformance. , HR's value will be to have the right people ready at right time., The focus of the HR function will be human capital development &organisational productivity.


philosophy is whether to promote largely from whithin the organisation or to

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human resource Managementhire people from outside at all levels.

Correct Answer RecruitmentYour Answer Recruitment

Select The BlankQuestion Companies can offer the option only to employees who are

above ________ years of age or have served with the company for 10 years.Correct Answer 40Your Answer 40




FeedbackIt should be data-based and not impressionistic It should bedata-based and not impressionistic

Rapport building In this case there is a climate of acceptance & warmth Inthis case there is a climate of acceptance & warmth

Exploration In this case, the employee should appreciate his strengths &weakness. These help in gathering more information and in stimulatingthinking.

Action Planning In this case, the interview should end with specific plans ofaction for the development of the employee. In this case, the interviewshould end with specific plans of action for the development of the employee.


Moon Lighting activitiesCorrect Answer Decreasing purchasing powerYour Answer Change in profiles

Multiple Choice Single AnswerQuestion Every employee also has a succession plan to him, which is

also known as -Correct Answer Shadow planningYour Answer Career planning

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human resource ManagementMultiple Choice Multiple AnswerQuestion What are the areas where the auditors should physically visit

the workplace?Correct Answer Canteens , Living colony , Training roomsYour Answer Cities , Canteens , Living colony

Multiple Choice Multiple AnswerQuestion The concept of 'quality' underwent numerous refinements,

which out of the following pioneered such refinements?Correct Answer Deming , Shewhart , JuranYour Answer Ishikawa , Deming , Shewhart

Select The BlankQuestion The job evaluation programme once installed must be

continued on a ________ basis.Correct Answer permanentYour Answer periodical

Multiple Choice Single AnswerQuestion One of the importance of HRD isCorrect Answer Role clarityYour Answer Training clarity


organisation ceases to existCorrect Answer HiringYour Answer Forecasting

Multiple Choice Multiple AnswerQuestion Highly successful functional benchmarking models developed by

the Japenese have been adopted the world over. Name some of Matsushita'sSystems of benchmarking?

Correct Answer Just in Time (JIT) , Point of Sale (POS) system ,System of divisions (Profit centres) within a centralized banking system

Your Answer Just in Time (JIT) , Point of Sale (POS) system , Work ForceSolutions (WFS) system




Page 100

human resource ManagementQuestion Why is it that management should take extra care while

framing personnel policies, especially where an employees organisation doesexist?

Correct Answer Federations are eveready to challenge managementaction, particularly with respect to promotions, transfers, seniority

Your Answer Federations are eveready to challenge management action,particularly with respect to promotions, transfers, seniority


sustenance to an organisation.Correct Answer CultureYour Answer Culture

Select The BlankQuestion Generally, training need identification forms a part of

________.Correct Answer Management Appraisal SystemYour Answer Training Committee



Multiple Choice Multiple AnswerQuestion Name the various HRD outcomes variables :Correct Answer Better organisational health , Better developed roles ,

Better utilisation of human resourcesYour Answer Better organisational health , Better developed roles , Better


Multiple Choice Single AnswerQuestion What is it that can be defined as a written record of the

duties, responsibilities and conditions of job.Correct Answer Job discriptionYour Answer Job discription


strategic business partner is still at a level of ________ rather than reality.Correct Answer RhetoricYour Answer latency

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human resource ManagementMultiple Choice Single AnswerQuestion What forms the last phase of the 360-degree feedback exerciseCorrect Answer Individual counsellingYour Answer Individual counselling



activities to the immediate past.Correct Answer FalseYour Answer True

True/FalseQuestion Employee's organisations in India have their impact on various

aspects, policies pertaining to human resources management of variousindustries


True/FalseQuestion True / FalseCorrect Answer TrueYour Answer True



Correct Answer Inadequate institutional reform , the speed andsequence of reform measures , Inadequacies in the communication & politicalmanagement of there measures




True/False

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human resource ManagementQuestion The reviewer has the prime role of recording major appraisal


Multiple Choice Single AnswerQuestion How can management representatives essentially help

employees' organisations?Correct Answer Formulation of plans & providing informationYour Answer By taking on the role of facilitators

True/FalseQuestion Organisations presently are taking measures to satisfy the

workers through various methods including the schemes of worker &participation in management



raters by choosing randomly from the participant's list of work relatedemployees. Each rater receives an envelop having the following :-

Correct Answer Letter from the administrator , Letter from theparticipant soliciting feedback , Self addressed envelope from the administrator

Your Answer Letter from the administrator , Letter from the participantsoliciting feedback , Self addressed envelope from the administrator

Multiple Choice Single AnswerQuestion In an emerging scenario, necessitating speed, flexibility, quality

and willing ability to change, what sort of role does human resource personnelcritically need to take on?

Correct Answer As strategic business partnerYour Answer As a supportive role



Select The BlankQuestion Under training and development plan, the form is to be

prepared in ________ form.Correct Answer DuplicateYour Answer Structured

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Multiple Choice Multiple AnswerQuestion A key HR role in the firm will be multidisciplinary consulting

around -Correct Answer Individual , Team , Business unitYour Answer Individual , Team , Business unit




Your Answer It constitutes a permanent record of the progress inachieving the goals of quality. , It facilitates and encourages supplier qualitycertificationsystems.

Multiple Choice Multiple AnswerQuestion Under the point method, key jobs are selected, each sub factor is

then defined in the order of importance preferable along a scale, factorsgenerally considered are:

Correct Answer Skill , Efforts , AccountabilityYour Answer Skill , Efforts

Multiple Choice Single AnswerQuestion Name the Questions which enable the superior to verify that he

has correctly heard.Correct Answer ParaphrasingYour Answer Paraphrasing

Select The BlankQuestion The role of the organisation in career planning is to introduce &

strengthen systems to ensure ________ of employeesCorrect Answer Career ProgressionYour Answer Career Progression




identified.Correct Answer TrueYour Answer False


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human resource ManagementQuestion A candidate immediately after completing his school / collage

education joins an organisation in lower level position. Later he finds itdifficult to make both ends meet as his family grows & thus takes up a parttime job or business, etc during his off-hours, this part of moon lighting iscalled :

Correct Answer Quarter Moon LightingYour Answer Quarter Moon Lighting


attainment.Correct Answer Employee involermentYour Answer Employee involerment



started in 1975 in Larsen & Toubro (L & T).Correct Answer TrueYour Answer False

Multiple Choice Single AnswerQuestion T. Thomas said," I became chairman of this company in 1973 at

the age of 45". Name the company.Correct Answer Hindustan LevelYour Answer Hindustan Level


like -Correct Answer Increments , Salaries , RewardsYour Answer Increments , Salaries , Rewards

Multiple Choice Single AnswerQuestion Which system emphasis a lot on the need to motivate peopleCorrect Answer Human Resourse DevelopmentYour Answer Human Resourse Planning

Multiple Choice Single AnswerQuestion The function/task of ensuring that all sections are filled in, & the

evidence is sufficiently complete is that of the -Correct Answer ReviewerYour Answer Reviewer

Multiple Choice Multiple AnswerQuestion What are the casues for unsound functioning of Indian Tarde


Page 105

human resource Managementunion rivalry

Your Answer Multilpe unions , Category wise unions , Intra & inter unionrivalry





Multiple Choice Single AnswerQuestion Such a first attempt was made by the Congrece Government, but

who was the main person behind such a revolution in policies?Correct Answer Narasinha RaoYour Answer P. Chidarambaram


overall purpose.Correct Answer StrategyYour Answer Strategy


leave, or long training etc is a good mechanism of career planningCorrect Answer FalseYour Answer False



with the human resources planCorrect Answer RecruitmentYour Answer Development

Multiple Choice Single AnswerQuestion What is an essential ingredient for a successful benchmarking

programme?Correct Answer Focus on critical success factors.Your Answer Carrying and learning from other leading companies excelling

in specific areas.

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Assignment to some important task force or committee Offsetting Plateauingeffect Offsetting Plateauing effect

Need-opportunity Alignment Crucial role played by HRD Crucial role played byHRD


challenges, such as -Correct Answer Logical Enquiry , Service , AdventureYour Answer Logical Enquiry , Service , Adventure




Select The BlankQuestion In the interview method of training-need identification interviews

must clearly distinguish between immediate training needs to improve presentperformance & ________.


Multiple Choice Multiple AnswerQuestion What are the common job responsibilities of an executive?Correct Answer Co-ordinate Training Programme , Keep cost within budget

, Publish House JournalYour Answer Co-ordinate Training Programme , Keep cost within budget ,

Publish House Journal



Select The Blank

Page 107

human resource ManagementQuestion HRD means competence building, commitment building, and


Select The BlankQuestion A major reason for resistance to re-engineering is a challenge to

the existing ________.Correct Answer hierarchyYour Answer hierarchy

Multiple Choice Single AnswerQuestion Who found that customer perceptions & attitudes were affected by

what employees experienced?Correct Answer SchneiderYour Answer Schneider

True/FalseQuestion Career planning is essentially the process of aligning the career

needs of the employee with the organisational career opportunitiesCorrect Answer TrueYour Answer True


what are very important occasions for a young employee?Correct Answer The first promotion , Successfully completed asignment ,

The first performance appraisalYour Answer The first promotion , Successfully completed asignment , The



Correct Answer HRYour Answer HR


'command - and - control' approach to ________.Correct Answer 'Mobilised -and - enable'Your Answer 'Mobilised -and - enable'

Select The BlankQuestion For closure government permission is required at least ________

days before the intended closureCorrect Answer 90Your Answer 90


raters by choosing randomly from the participant's list of work related

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human resource Managementemployees. Each rater receives an envelop having the following :-

Correct Answer Letter from the administrator , Letter from theparticipant soliciting feedback , Self addressed envelope from the administrator

Your Answer Letter from the administrator , Letter from the participantsoliciting feedback , Self addressed envelope from the administrator

True/FalseQuestion Proper implementation and support of all management levels are

not very crucial for the success of HRD auditCorrect Answer FalseYour Answer False


planning, implementation.Correct Answer FalseYour Answer False


responsibilities, leadership, qualities etc will be a good starting point formarketing plans for success



Multiple Choice Single AnswerQuestion Why is it that trade union leaders, particularly those connected

with political parties may strongly oppose management participation in TradeUnion? Because they are of the views that -

Correct Answer Their influence is decelerated among the members.Your Answer Their influence is decelerated among the members.


manager to his subordinates, it attempts to help the employee in.-Correct Answer Supportive atmosphere , Empethetic atmosphere , Setting

goalsYour Answer Supportive atmosphere , Empethetic atmosphere , Setting

goals

Select The BlankQuestion In the Development Grade Method of career planning the selected

staff for this grade would remain there only for ________ yearsCorrect Answer twoYour Answer two

Page 109




their bargaining position.Correct Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion What is the concept of groups of employees working towards

different goals with little knowledge of other functions or understanding ofoverall goals of the organisation?

Correct Answer CompartmentalisationYour Answer Intra-prenurship




routine transactional activities and let IT take care of their activities.Correct Answer TrueYour Answer False

Multiple Choice Single AnswerQuestion Whose development plays an integral part in a Company today.Correct Answer EmployeeYour Answer Manager

Select The BlankQuestion While evaluating ________ jobs, where nature of work is

difficult to be expressed in quantifiable numbers.Correct Answer manegerialYour Answer manegerial

Page 110



challenge to the existing ________.Correct Answer hierarchyYour Answer processes

Multiple Choice Multiple AnswerQuestion What are the prerequisites for the perfect functioning of

management participation in trade unionsCorrect Answer The union should be well organised with sounds rules

, the coverage of items for discussion & participation should be pre -set ,both parties should have implicit faith in information supplied by the other

Your Answer The number of unions should be limited between fire & six ,The union should be well organised with sounds rules , both parties shouldhave implicit faith in information supplied by the other

True/FalseQuestion The modern HR function has HRD at its core.Correct Answer TrueYour Answer True


Job analysis It is one of the job evaluation process which finds outrelevant facts. It is one of the job evaluation process which finds outrelevant facts.

Non-quantitative job evaluation category. Simple ranking and grading arepalced under such category. Point system and factor comparison methodsare placed under such category.

Quantitative job evaluation Point system and factor comparison methodsare placed under such category. Simple ranking and point system are placedunder such category.

The beneficiaries to business firms by job evaluation It enables Cos. toget data in local wage surveys to establish job classification. It enablesCos. to get data in local wage surveys to establish job classification.


Page 111

human resource Managementphilosophy is whether to promote largely from whithin the organisation or tohire people from outside at all levels.


Multiple Choice Single AnswerQuestion A programme that allows flexible entering & learning (the

organisation) times for the employees is known as -Correct Answer FlexitimeYour Answer Flexitime


sustenance to an organisation.Correct Answer CultureYour Answer Culture

Multiple Choice Multiple AnswerQuestion Name the process in the development of managerial personnel.Correct Answer Performance planning , Performance appraisal ,

CoachingYour Answer Performance planning , Performance appraisal , Coaching

Multiple Choice Multiple AnswerQuestion Name the basic appraisal qualities:Correct Answer Action , Judgement , AlertnessYour Answer Action , Judgement , Alertness

Multiple Choice Single AnswerQuestion The "Zero defects" concept defined TQM as -Correct Answer The system to be used is prevention.Your Answer The system to be used is prevention.




relationship, skills requirement, conditions of work etc.Correct Answer Job analysisYour Answer Job evaluation

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True/FalseQuestion Politician as the custodian of the nation has the responsibility

to protect the interest of all the parties envolved in the process oforganisation




True/FalseQuestion The final step in manpower planning is to ensure that the

supply will match the demand in future.Correct Answer FalseYour Answer False


lowest, in order of their value to the organisation.Correct Answer rankingYour Answer ranking


management development programmes, is converted into a good managementresources is supported by which common approach?

Correct Answer Manufacturing approachYour Answer Agricultural approach


have developed each year & exports are up by more than ________Correct Answer 0.5Your Answer 0.5

Multiple Choice Multiple AnswerQuestion Job performance refers to :-Correct Answer The actual achievements compaired with the objectives

of the job.Your Answer Successful completion of an assigned task contributing to the

organisation goals. , The actual achievements compaired with the objectives ofthe job. , The actual achievements of the individual compaired with the target

Page 113

human resource Management/ expectations.

Multiple Choice Multiple AnswerQuestion What are the limitations of HRD Audits?Correct Answer Becoming more of a political game than a genuine

effort for improvement. , Failures of implementations , Does not give evaluationof indiveduals but focuses on unit & systems

Your Answer Becoming more of a political game than a genuine effort forimprovement. , Failures of implementations , Becoming more of a social gamethan a genuine effort for improvement

Select The BlankQuestion Union leaders at different levels & at federatoins are elected

on ________Correct Answer democratic principleYour Answer democratic principle

Multiple Choice Single AnswerQuestion What was the key essential objective of the changed economic

policy at the global levelCorrect Answer to integrate the Indian economy with the world

economy,Your Answer to integrate the Indian economy with the world economy,

True/FalseQuestion The degree to which an individual possess the innate quality of

breath of mind is the most direct indication of the individual's ultimatepotential.








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Need for HRD Audit It attempts to find out the future HRD needs of thecompany after assessing the current HRD activities & inputs It attemptsto find out the future HRD needs of the company after assessing the currentHRD activities & inputs

Limitation of HRD Audit It does not give evaluation of individuals but focuseson unit and systems. It gives evaluation of individuals but does not focus onunit and systems.


Role of HRD Audit in business improvementIt helps in changes in the styles ofthe top management It helps in changes in the styles of the topmanagement

Multiple Choice Single AnswerQuestion The Finance Minister also expressed the government's intention

to eventually raise total resource allocation for education to how much percentof the GDP in a phased manner?

Correct Answer 0.05Your Answer 0.06

Multiple Choice Multiple AnswerQuestion Name the Integrative framework that identifies three paths

through which HR practices can contribute to business performance:Correct Answer By building organisational capabilities , By improving

employees satisfaction , By shaping customers and shareholders satisfactionYour Answer By building organisational capabilities , By improving employees


Multiple Choice Single AnswerQuestion Every employee also has a succession plan to him, which is

also known as -Correct Answer Shadow planningYour Answer Shadow planning

Multiple Choice Single AnswerQuestion In the career development cycle, which stage ideally starts

when a new emploee joins an organisation and finds a big gap between what theideal organisation should be and what it is?


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human resource ManagementYour Answer Exporatory stage


strategic business partner is still at a level of ________ rather than reality.Correct Answer RhetoricYour Answer Rhetoric


business in areas like:Correct Answer strategic Planning , role clarity , Streamlining

practicesYour Answer strategic Planning , role clarity , Streamlining practices

Multiple Choice Single AnswerQuestion Such a first attempt was made by the Congrece Government,

but who was the main person behind such a revolution in policies?Correct Answer Narasinha RaoYour Answer P. Chidarambaram



decisions.Correct Answer HRYour Answer HR


organisations have formulated Training Committees or Management DevelopmentCommittee, membership consists of -

Correct Answer Mostly of Line Managers , The Chief Executive or avery senior managers take up the role of Chairman , Training Managers is themember-Secretary in such committee.

Your Answer Mostly of Line Managers , The Chief Executive or a very seniormanagers take up the role of Chairman , Training Managers is themember-Secretary in such committee.


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human resource ManagementCorrect Answer Role clarityYour Answer Role clarity


strategies, structures etc.Correct Answer TrueYour Answer True



True/FalseQuestion Career planning is essentially the process of aligning the

career needs of the employee with the organisational career opportunitiesCorrect Answer TrueYour Answer True




Multiple Choice Single AnswerQuestion What are judgments of characteristics, traits of employees &

impact of these characteristics & traits on their performance.Correct Answer AppraisalsYour Answer Appraisals

True/FalseQuestion Workers and trade unions never praticipate in the

management of human resourcesCorrect Answer FalseYour Answer True

Page 117

human resource ManagementSelect The BlankQuestion Some organisations use ________ & committee management

as techniques of training & devlopment for flexitime systemsCorrect Answer Job rotationYour Answer Job enrichment

Multiple Choice Single AnswerQuestion During the pre-reform period what was the industrial growth

during the 1950-60 period essentiallyCorrect Answer 7% to 9%Your Answer 7% to 9%


ownership in a company only if the organisation believes in :Correct Answer Caring ( honest & open communication & mutual

support) , Sharing (with teams having a common objectives) , Daring(encouraging enterpreneuial adaptation capabilities)

Your Answer Caring ( honest & open communication & mutual support) ,Sharing (with teams having a common objectives) , Daring (encouragingenterpreneuial adaptation capabilities)


Limitation of manpower planning. Inaccuracy. Deaths, dismissals

Manpower planning method. Long range estimates of vacancies.Long rangeestimates of vacancies.

Step involved in manpower planning Selecting adequate source ofrecruitment. Long, short and medium forecasts.

Name the three types of forecast Economic, employee market, co's salesexpansion forecasts. Economic, employee market, co's sales expansionforecasts.


individual from different sources, following factors need to be watched at thisstage -

Correct Answer Individual learning , Organisational learning ,Improved Individual behaviour

Your Answer Individual learning , Improved Individual behaviour , ImprovedAction planning

Page 118

human resource ManagementMultiple Choice Multiple AnswerQuestion Ranking system measures each job in comparison with other

jobs in terms of the relative importance of the following factors:Correct Answer Supervision & leadership , Co-operation & association

outside the line of authority , Probability & consequences of errorsYour Answer Supervision & leadership , Leadership & management ,

Co-operation & association outside the line of authority


future contribution to the employing organisation.Correct Answer TrueYour Answer True


Technique?Correct Answer It is readily transferable , New practices, earlier

implemented in an entire industry can be brought in, giving an organisation anedge over its rivals. , Proven systems can be implemented with minimalmodification

Your Answer It is readily transferable , New practices, earlier implementedin an entire industry can be brought in, giving an organisation an edge overits rivals. , Proven systems can be implemented with minimal modification

Multiple Choice Multiple AnswerQuestion The HRD outcomes can influence the organisation's business

goals which may be in terms of -Correct Answer Higher productivity , Satisfied customers , Satisfied

stockholdersYour Answer Higher productivity , Satisfied customers , Satisfied

stockholders

Multiple Choice Multiple AnswerQuestion What are the objectives of a quality control programme?Correct Answer Improvement in standard of goods with very little

increase in cost of production , Improvement in minimizing wastages. ,Conformance with desired standards.

Your Answer An effective inspection & control system. , Conformance withdesired standards. , Improvement in minimizing wastages.


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human resource ManagementMultiple Choice Multiple AnswerQuestion List the measures to overcome the HRD problems in IndiaCorrect Answer Govt. to take steps to alleviate poverty , Govt. to take



True/FalseQuestion An urgency motivation can be explained by a situation where

dynamic profitable organisations foresee a crisis and initiate a radicaltransformation by breaking status barriers & restructuring organisationalrelationships.




Correct Answer To exchange their contradictory viewsYour Answer To thrash out the problem

Multiple Choice Single AnswerQuestion Why Companies go for HRD Audit?Correct Answer Promoting ProfessionalismYour Answer Promoting Professionalism

Multiple Choice Multiple AnswerQuestion If employee fedrations & unious are mismanaged they-Correct Answer Disrtub the smooth functioning & growth of

organisations , affect industrial peace , affect effective management ofpersonnel

Your Answer Disrtub the smooth functioning & growth of organisations ,Manipulate company policies , affect industrial peace


managementYour Answer Employee enrichment , Job enrichment , Informal organisation

Select The Blank

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human resource ManagementQuestion ________ means providing the employee with necessary tools

& authority to overcome obstacles to achieving goals.Correct Answer Employee empowermentYour Answer Employee empowerment

Select The BlankQuestion A________ having openness, trust, authenticity as its bed

rock is highly suitable for 360 - degree appraisal.Correct Answer CultureYour Answer Atmosphere



people , Good performance appraisal systemYour Answer Selection of the right people , Good performance appraisal


True/FalseQuestion Transfer of technology does not mean merely shifting

technology from one plance to anotherCorrect Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion If supply of labour is higher than demand, which factor would

be relatively low?Correct Answer WageYour Answer Incentive

Multiple Choice Multiple AnswerQuestion What are the action steps for effective Benchmarking?Correct Answer Identifying the human resources related areas to be


Your Answer Identifying the human resources related areas to bebenchmarked. , To evolve into administrative experts who are able to createefficient HR process & business process , Prepare a report that documents theprocesses, functions, its extent & result areas

Multiple Choice Multiple AnswerQuestion Name the three aspects of manpower planning:Correct Answer Who should plan? , Planning for whom , Timing for

plamYour Answer Why should we plan? , Planning for whom , Timing for plam

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participant and administrator.Correct Answer TrueYour Answer True

True/FalseQuestion Off-line quality control consists of all control activities that

are conducted externally to the production system.Correct Answer TrueYour Answer True

True/FalseQuestion Majority of the disputes in industries are related to the

problem of wages, salaries & benefitsCorrect Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion What is an inherent problem with organisations running their

own educational institutes?Correct Answer Funding from U.G.C. and State Govt.Your Answer Lack of expertise outside the industry

True/FalseQuestion At Intel the Work Force Solution Company (WFS) was framed &

given monopoly over business process.Correct Answer FalseYour Answer True

Select The BlankQuestion HRD department is also included as an ________ of HRD.Correct Answer InstrumentsYour Answer Collaboration





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human resource ManagementQuestion Why is it that today, more so than the past, employees take to

Moon Lighting activitiesCorrect Answer Decreasing purchasing powerYour Answer Change in work climates



Business plans Data from within the organization Data from within theorganization







Reinforcement of new behaviourYour Answer Feedback management , Action planning , Feedback analysis


professionally managed Cos'Correct Answer HRD practicesYour Answer HRD audit


the 'command - and - control' approach to ________.Correct Answer 'Mobilised -and - enable'Your Answer Proactive - and - innovative

True/FalseQuestion HRD should be series of adhoc decisions and practices.Correct Answer False

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human resource ManagementYour Answer True

True/FalseQuestion Flexitime works better when the employees have

self-determinationCorrect Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion The components of a compensation system includes :Correct Answer Job Description , Job Analysis , Job EvaluationYour Answer Job Description , Job Analysis , Job Learning

Select The BlankQuestion A dynamic and everchanging environment calls for a shift in

approach from ________ human resource management to a proactive andinnovative one.

Correct Answer reactiveYour Answer reactive





Multiple Choice Single AnswerQuestion Under phase 5, what is it that is conducted for two days or

more depending on the number of participantsCorrect Answer WorkshopYour Answer Workshop

Select The BlankQuestion The problem and challenges of continous improvement can be

effectively tackled by taking advantage of ________.Correct Answer Synergy of teamsYour Answer Quality circle


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competition not been the consumer �.. But the inustryCorrect Answer FalseYour Answer False



Multiple Choice Single AnswerQuestion What can influence the organisation's business goals?Correct Answer HRD outcomesYour Answer HRD Strategy

True/FalseQuestion A strong framework of HRM policy and systems is essential for

the development and implementation of HRD strategy.Correct Answer TrueYour Answer True


specialised training inputs are given at pre-determined times to make himmore handling the new higher assignment




Managers took what form of approach for the development of human resource?Correct Answer Manufacturing approachYour Answer Agricultural approach

Multiple Choice Single AnswerQuestion At a US based industrial design firm there is no position as a

head or chief, instead, importance is given to hiring the right people for the

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human resource Managementrights. This policy emulates which concept?

Correct Answer Self actualization at the work place.Your Answer Self actualization at the work place.

True/FalseQuestion An employee sponsor, the HR manager plays an integral role

in organisational success.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion Name some of the strategic role of HR :Correct Answer Successful HR department will focus on organisational

performance. , HR's value will be to have the right people ready at right time., The focus of the HR function will be human capital development &organisational productivity.

Your Answer Successful HR department will focus on organisationalperformance. , HR's value will be to have the right people ready at right time., The focus of the HR function will be human capital development &organisational productivity.

True/FalseQuestion The process of 360 Degree appraisal is broken into two stages

- planning, implementation.Correct Answer FalseYour Answer False


decisions in the employees organisation as a bid to increase union memberloyalty :

Correct Answer Providing wrong information about managementYour Answer Industrial relations about management


Essentials of a good Appraisal Plan Relating scales should be constructedadequately and in accordance with the objectives. Provision of feedback tosubordinates to know where they stand.

Definition of Performance Appraisal It is a systematic, orderly andobjective method of evaluating the present and potential utility of employees tothe organisation. It is a systematic, orderly and objective method of evaluatingthe present and potential utility of employees to the organisation.

Objectives of Performance Appraisal Provision of feedback to subordinates

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human resource Managementto know where they stand. It is totally different from job evaluation aswell as merit rating.

Feature of Performance Appraisal It is totally different from job evaluation aswell as merit rating. Relating scales should be constructed adequately andin accordance with the objectives.

Multiple Choice Single AnswerQuestion On the basis of the relative work in the organisation, what is

the primary purpose of job evaluation?Correct Answer To set wagesYour Answer To set programmes


appropriate ________ of job evaluation should be selected.Correct Answer methodYour Answer method



Correct Answer quick disposal of litigationYour Answer quick disposal of litigation


identified.Correct Answer PointYour Answer Factor comparison



Multiple Choice Single AnswerQuestion Why is it found that federations & Unions constitute an

important & crucial wing of an organisation?Correct Answer If mismanaged they affect industrial peaceYour Answer They have a strong bearing on the culture of the organisation

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human resource ManagementMultiple Choice Multiple AnswerQuestion What are the casues for unsound functioning of Indian Tarde


union rivalryYour Answer Multilpe unions , Intra & inter union rivalry


and overall purpose.Correct Answer StrategyYour Answer Objective






influence and control others and skills in problem solving primarily show :Correct Answer Managerial competenceYour Answer Managerial competence


To divert manufacturing activities from urban to rural areas one of theroles of the consumer councial a much neglected sphere of the market

The mechanism of price fixation a much neglected sphere of the marketrequisites for consumersim

These are not the days of indvidualism & unorganisation unionsimunionsim

Knowledge of the subject hand work & a sincere approach requisites forconsumersim one of the roles of the advisory committee

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Multiple Choice Multiple AnswerQuestion Name the factors which come under ' Work Planning' that is

component systems of HRD:Correct Answer Performance appraisal , Role analysis , Contextual

analysisYour Answer Performance appraisal , Role analysis , Contextual analysis


management as well as HR exports.Correct Answer StrategicYour Answer Strategic



Correct Answer Representatives from line & personnel department.Your Answer Divisional / departmental manager & line representatives.



Correct Answer Development needs for growthYour Answer Training needs to improve future performance.



support


decisions in the Management quadrant :Correct Answer Sound Industrial relationsYour Answer Grievance procedure

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souce of belongingness , to establish industrial peaceYour Answer to satisfy workers psychological needs , to develop a souce of

belongingness

Multiple Choice Single AnswerQuestion When was the first attempt made to move a change in policies

regarding business, licenses & permits operating in IndiaCorrect Answer Mid 80'sYour Answer Early 90's

Multiple Choice Multiple AnswerQuestion Participation of Mgmt in federations & unions at all levels

helps to -Correct Answer Strength the trade union movement , maintain

Industrial harmony , Develop sound human relationsYour Answer maintain Industrial harmony , Develop sound human relations

, incongenial industrial relations.

Multiple Choice Single AnswerQuestion Name the type of questions hindering communicationCorrect Answer TestingYour Answer Close-ended question







employee to open up and frankly share his perceptions, feeling etc.

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human resource ManagementCorrect Answer Rapport buildingYour Answer Rapport building

True/FalseQuestion Some employees may not like flesibility in horizontal movement

from one job to anotherCorrect Answer TrueYour Answer True

True/FalseQuestion Establishment of trade unions by workers in small industries

is not commonCorrect Answer FalseYour Answer True


people as assets in a HRM systemCorrect Answer There is no assurance of future benefits , people are

not owened by the organisation , it may not be recognised by tax lawsYour Answer There is no assurance of future benefits , it does not

recognise the human side human side to mgmt side to side to mgt of humanresources , people are not owened by the organisation

Select The BlankQuestion Where the firm pats the proposed changes into practice is

called ________ stage.Correct Answer ImplementationYour Answer Implementation

Multiple Choice Multiple AnswerQuestion What are the published literature of the company which help

in assessing the strengths and weakness of HRDCorrect Answer Manual reports , Marked Handouts , Personal ManualYour Answer Manual reports , Personal Manual


functional organisationCorrect Answer The lack of appreciation for the constraints of other

departmentYour Answer Development of own specialised interests


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human resource ManagementCorrect Answer Commissions , Overtime pay , Stock optionsYour Answer Overtime pay , Stock options , Gratuity


organisation ceases to existCorrect Answer HiringYour Answer Forecasting


Multiple Choice Multiple AnswerQuestion The components of a compensation system includes :Correct Answer Job Evaluation , Job Description , Job AnalysisYour Answer Job Evaluation , Job Description , Job Analysis




subsidies reveals that in order to cleen its fiscal dificult ina few year, Indianeeds to out down about 50% of subsidies in ________ goods since it yieldsonly 10% returns

Correct Answer Non-meritYour Answer Non-merit


keeping and ________.Correct Answer ObedienceYour Answer Obedience

Multiple Choice Single AnswerQuestion What is the general principle (as per P.A.S policy of premier)


superior of the 1st assessorYour Answer 1st Assessor-immediate superior, 2nd Assessor HR manager

True/False

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human resource ManagementQuestion It can be enagued that globalization has reduced poverty in

India and China, home to move that half a billion of the world's poor incomegroup


Select The BlankQuestion ________ means providing the employee with necessary tools

& authority to overcome obstacles to achieving goals.Correct Answer Employee empowermentYour Answer Employee empowerment

Multiple Choice Single AnswerQuestion What is the primary objective behind SSL?Correct Answer To not only measure training supervisors by

comparing their performance with that of several thousand supervisors inother Cos.



Doppelganger effect.Correct Answer Chief ExecutiveYour Answer Chief Executive


number of moon - lights in the coming future?Correct Answer Change in values & expectations.Your Answer A change in standard of living


business-driven , For growth & diversificationYour Answer Change of Leadership , To make HR function business-driven ,



corporations.Correct Answer PeopleYour Answer Managers


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human resource ManagementQuestion What are the factors that warrant the attention for successful


Reinforcement of new behaviourYour Answer Feedback management , Action planning , Feedback analysis

True/FalseQuestion The functioning of federations and unions has its impact on

human resources management of varios industries & organisationCorrect Answer TrueYour Answer True


changing organisation.Correct Answer HRYour Answer HR

Multiple Choice Single AnswerQuestion What is the long form of CII?Correct Answer Confederation of Indian IndustryYour Answer Confederation of Indian Industry


decisions in the Management quadrant :Correct Answer Sound Industrial relationsYour Answer Sound Industrial relations


participate without fear in the process of review & feedback.Correct Answer FalseYour Answer False





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human resource ManagementYour Answer Rs. 3 lakh

Multiple Choice Single AnswerQuestion The liberalization swept through the nation bringing in a new

era which compelled Indian business to value up from shumber & reassess itsassumption. The characterstics were that of

Correct Answer a complete or perish situationYour Answer an open economy

Multiple Choice Multiple AnswerQuestion Name the two facters which lead people to work:Correct Answer Economic , MotivationYour Answer Economic , Motivation


within ________ permission is deemed to have been grantedCorrect Answer 60Your Answer 90

Select The BlankQuestion ________ system stresses on discipline and there is simplicity

in the form.Correct Answer Merit ratingYour Answer Rating scale


the least of a problem.Correct Answer FalseYour Answer True




Multiple Choice Multiple AnswerQuestion Some organisations have successfully experimented with foreign

assignment in the career path model. What are the benefits of this form ofassignment?

Correct Answer The individual is tested in an alien environment , Heis trained to see the business in a globle context , Lack of opportunity in our

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human resource Managementcountry dosen't come in the way of career progression

Your Answer The individual is tested in an alien environment , He istrained to see the business in a globle context , Lack of opportunity in ourcountry dosen't come in the way of career progression


elements of HRD .Correct Answer AuditYour Answer Audit

Multiple Choice Single AnswerQuestion The first HRD department in the Indian corporate sector was

started in which year?Correct Answer 1975Your Answer 1975


people as assets in a HRM systemCorrect Answer There is no assurance of future benefits , people are

not owened by the organisation , it may not be recognised by tax lawsYour Answer There is no assurance of future benefits , it does not

recognise the human side human side to mgmt side to side to mgt of humanresources , people are not owened by the organisation


employees during the lay off periodCorrect Answer 0.5Your Answer 0.5



Organisational CapabilitiesYour Answer Business Strategy , Organisational Strategy , Human Resource

Practices

True/FalseQuestion Employees feel frustrated due to low specialisation in the workCorrect Answer TrueYour Answer True

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human resource ManagementMultiple Choice Single AnswerQuestion Under the pre-Interview preparation it is useful to note the


Select The BlankQuestion The link between sense of reality and ________ is important

for proper understanding of the definition of sense of realityCorrect Answer imaginationYour Answer vision


exercise, name the PHASE 4-Correct Answer Data feeding Reports & AnalysisYour Answer Data feeding Reports & Analysis


Technique?Correct Answer It is readily transferable , New practices, earlier

implemented in an entire industry can be brought in, giving an organisation anedge over its rivals. , Proven systems can be implemented with minimalmodification

Your Answer It is readily transferable , New practices, earlier implementedin an entire industry can be brought in, giving an organisation an edge overits rivals. , Proven systems can be implemented with minimal modification

Multiple Choice Single AnswerQuestion What is it that Union leader usually do to gain the confidence

of its member?Correct Answer Win something in grievance procedureYour Answer Challenge management


Knowledge of the subject hand work & a sincere approach requisites forconsumersim one of the roles of the advisory committee

To divert manufacturing activities from urban to rural areas one of theroles of the consumer councial a much neglected sphere of the market

The mechanism of price fixation a much neglected sphere of the market oneof the roles of the consumer councial

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human resource ManagementThese are not the days of indvidualism & unorganisation unionsimunionsim



Multiple Choice Multiple AnswerQuestion What were the unmet deliveriables of the economic refructing

or what were its put falls?Correct Answer unmet social objectives , status of small-scale

industries , advantage MNC's had over their Indian compethtionsYour Answer unmet social objectives , reliance on agriculture , status of

small-scale industries

True/FalseQuestion The process of 360 Degree appraisal is broken into two stages

- planning, implementation.Correct Answer FalseYour Answer False

True/FalseQuestion Organisations should pay for the value of the job but not for

the value of the person.Correct Answer FalseYour Answer True


business in areas like:Correct Answer strategic Planning , role clarity , Streamlining

practicesYour Answer strategic Planning , role clarity , Streamlining practices


organisations have formulated Training Committees or Management DevelopmentCommittee, membership consists of -

Correct Answer Mostly of Line Managers , The Chief Executive or avery senior managers take up the role of Chairman , Training Managers is themember-Secretary in such committee.

Your Answer Supervisory staff for their effective participation inmanagement. , Mostly of Line Managers , The Chief Executive or a very senior

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human resource Managementmanagers take up the role of Chairman

Multiple Choice Multiple AnswerQuestion Succession planning is done in three time frames, those are-Correct Answer Immediate , Intermediate , Long rangeYour Answer Immediate , Intermediate , Long range











support

Multiple Choice Multiple AnswerQuestion It is said that versality will be the key factor in determining



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human resource ManagementCorrect Answer FalseYour Answer True



Correct Answer Rs. 5 lakhYour Answer Rs. 5 lakh















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questionnaires to all assessors.Correct Answer TrueYour Answer True













Page 141

human resource Managementwhat are very important occasions for a young employee?


Your Answer The first promotion , Successfully completed asignment , Thefirst performance appraisal













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human resource ManagementCorrect Answer BureacraticYour Answer Lazziz-faire




Your Answer by gaining the confidence of union leaders from the initailstages , managements should educate the members about the concept & valuein strenghening union functioning , minimising misunderstandings






functional competence?Correct Answer Primary interest in functional work , They would like







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the Questions asked need to outline?Correct Answer Inputs expected from the Training Department , To

prove weakness & strengths of individuals , Opportunities available to overcomesuch weaknesses.

Your Answer Inputs expected from the Training Department , To proveweakness & strengths of individuals , Opportunities available to overcome suchweaknesses.


managers perceived as,

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human resource ManagementCorrect Answer Decision-makerYour Answer Decision-maker












management




their bargaining position.Correct Answer FalseYour Answer True


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human resource Managementby the Government) would comprise representative of

Correct Answer various ministeries , manufactures of commerce ,cost account & Consumer

Your Answer employess organisations , manufactures of commerce , costaccount & Consumer








True/FalseQuestion Organisations should pay for the value of the job but not for

the value of the person.Correct Answer FalseYour Answer False


what is the role played by management in fostering a close understandingbetween each other?




participant and administrator.Correct Answer TrueYour Answer True

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continuous.Correct Answer CommitmentYour Answer Commitment

True/FalseQuestion Establishment of trade unions by workers in small industries

is not commonCorrect Answer FalseYour Answer False

Select The BlankQuestion The job evaluation programme once installed must be

continued on a ________ basis.Correct Answer permanentYour Answer permanent


souce of belongingness , to establish industrial peaceYour Answer to satisfy workers psychological needs , to battle the

mounthing problems of worker , to establish industrial peace


only through good practices.Correct Answer AbrahamYour Answer Abraham


training expenditure of retrenched workers.Correct Answer National Renewal Grant FundYour Answer National Renewal Grant Fund


superior will complete the appraisal as at 31st Aug.Correct Answer FalseYour Answer False

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human resource ManagementMultiple Choice Multiple AnswerQuestion While planning for surplus, the following are the options:Correct Answer Reduce work hours , Redesign the jobs , Reassign the

jobsYour Answer Reduce work hours , Redesign the jobs , Reassign the jobs





industrial unit simultaneously with that of the original job?Correct Answer Moon-lightingYour Answer Moon-lighting



learning for organisational improvement?Correct Answer BenchmarkingYour Answer Benchmarking


routine transactional activities and let IT take care of their activities.Correct Answer TrueYour Answer True


System, they are -Correct Answer Discrimination , First impression , Central tendencyYour Answer First impression , Central tendency , Discrimination


match well, the evaluators classify the job using their subjective judgement.

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human resource ManagementCorrect Answer TrueYour Answer True





Correct Answer Inadequate institutional reform , the speed andsequence of reform measures , Inadequacies in the communication & politicalmanagement of there measures

Your Answer Inadequate institutional reform , the speed and sequence ofreform measures , Inadequacies in the communication & political managementof there measures






Multiple Choice Multiple AnswerQuestion List the measures to overcome the HRD problems in IndiaCorrect Answer Govt. to take steps to alleviate poverty , Govt. to take




and overall purpose.Correct Answer StrategyYour Answer Strategy

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Moon Lighting activitiesCorrect Answer Decreasing purchasing powerYour Answer Change in expectations


have developed each year & exports are up by more than ________Correct Answer 0.5Your Answer 0.5




Your Answer by participating in collective barganing , to holds ralliesbandhs & morchas against in fairs consumer practicess , to demands goodsupply of quality goods at fairs prices

Multiple Choice Multiple AnswerQuestion Under the point method, key jobs are selected, each sub

factor is then defined in the order of importance preferable along a scale,factors generally considered are:

Correct Answer Skill , Efforts , AccountabilityYour Answer Skill , Efforts


their bargaining position.Correct Answer FalseYour Answer False

Multiple Choice Multiple AnswerQuestion Name the process of 360 degree appraisal which can be

broken into three stages or levels -Correct Answer Planning , Implementation , ResultYour Answer Planning , Implementation , Result


identified.

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human resource ManagementCorrect Answer PointYour Answer Point


consuming.Correct Answer RankingYour Answer Grading



Correct Answer Representatives from line & personnel department.Your Answer Representatives from line & personnel department.


subsystems?Correct Answer HRDYour Answer HR


goal attainment.Correct Answer Employee involermentYour Answer Employee empowerment





Multiple Choice Multiple AnswerQuestion Mention the objective of the potential appraisal.Correct Answer To assess an individual in terms of the highest level

of work. , To assist the organisation in discharging its responsibility ofselecting managers.

Your Answer To assess an individual in terms of the highest level of work. ,To assist the organisation in discharging its responsibility of selectingmanagers.

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human resource ManagementMultiple Choice Single AnswerQuestion The differences in which kind of faiths among the people is


Multiple Choice Multiple AnswerQuestion Highly successful functional benchmarking models developed by

the Japenese have been adopted the world over. Name some of Matsushita'sSystems of benchmarking?

Correct Answer Just in Time (JIT) , Point of Sale (POS) system ,System of divisions (Profit centres) within a centralized banking system


Multiple Choice Single AnswerQuestion Why is it found that federations & Unions constitute an

important & crucial wing of an organisation?Correct Answer If mismanaged they affect industrial peaceYour Answer If mismanaged they affect industrial peace

Multiple Choice Single AnswerQuestion What is it that can be defined as a written record of the

duties, responsibilities and conditions of job.Correct Answer Job discriptionYour Answer Job discription


Limitation of manpower planning. Inaccuracy. Inaccuracy.

Manpower planning method. Long range estimates of vacancies.Long rangeestimates of vacancies.

Step involved in manpower planning Selecting adequate source ofrecruitment. Selecting adequate source of recruitment.

Name the three types of forecast Economic, employee market, co's salesexpansion forecasts. Long, short and medium forecasts.


employees during the lay off periodCorrect Answer 0.5Your Answer 0.5

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that an employer should only retrench employees who have been most recentlyhired.

Correct Answer 25-GYour Answer 25-G




2nd Copy


Multiple Choice Multiple AnswerQuestion What were the key components of the New Economic Policy?Correct Answer Market friendly state , Liberalisation , PrivatizationYour Answer Liberalisation , Privatization , Market friendly state


achieve good results despite the difficulties inherent in the potential appraisal:Correct Answer Creative imagination , Sense of reality , Effective

leadershipYour Answer Creative imagination , Sense of reality , Effective leadership


management as well as HR exports.Correct Answer StrategicYour Answer Long-term

Select The BlankQuestion Large recruitment ________ problematic and vice-versa.Correct Answer LessYour Answer More

Select The Blank

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human resource ManagementQuestion The process of analysing jobs from which job descriptions are

developed are called ________.Correct Answer Job AnalysisYour Answer Job Analysis


HRD assets and liabilities of the companyCorrect Answer SecondaryYour Answer Quantitative

Multiple Choice Single AnswerQuestion What is it that good HR practices can build?Correct Answer CompetenciesYour Answer Competencies


philosophy is whether to promote largely from whithin the organisation or tohire people from outside at all levels.




performance .Correct Answer FalseYour Answer True


three shareholdersCorrect Answer TrueYour Answer True


________.Correct Answer Management Appraisal SystemYour Answer Management Development Committee.

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like -Correct Answer Increments , Salaries , RewardsYour Answer Increments , Salaries , Rewards


exercise, name the PHASE 4-Correct Answer Data feeding Reports & AnalysisYour Answer Data feeding Reports & Analysis

Multiple Choice Single AnswerQuestion In the career development cycle, which stage ideally starts

when a new emploee joins an organisation and finds a big gap between what theideal organisation should be and what it is?

Correct Answer Exporatory stageYour Answer Exporatory stage


exercises through question are taken, theses are:Correct Answer How would you critically evaluate the job rotation in

your company? , What are the three good things in your performance appraisalsystems? , What are the strengths & weaknesses of your training policies &practice?

Your Answer How would you critically evaluate the job rotation in yourcompany? , What are the three good things in your performance appraisalsystems? , What are the strengths & weaknesses of your training policies &practice?

Multiple Choice Single AnswerQuestion Name the recruitment process which is said to be a costly

affairCorrect Answer ExternalYour Answer External


children were out of promary school in 1995Correct Answer TrueYour Answer True

True/False

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human resource ManagementQuestion Eight members is considered to be the norm as to the no. of




Correct Answer "Swim or Sink approach"Your Answer "Swim or Sink approach"


employees. This is inescapable in view of pyramid organisation structure. Thisphenomenon is called :

Correct Answer PlateauingYour Answer Plateauing

Multiple Choice Single AnswerQuestion What form of resource allocation unit was originally created

to impart training retain workes through skill upgradation & prevention ofredundancy due to the technology gap?

Correct Answer National Renewal FundYour Answer National Renewal Fund


are not very crucial for the success of HRD auditCorrect Answer FalseYour Answer False


manpower planning done covering the current and future needs of the entireorganisation.

Correct Answer LARSEN & TUBRO LTD.Your Answer LARSEN & TUBRO LTD.


participate in working committee meetings. Who would the unions at thedepartment / divisional level invite to attend such meetings?

Correct Answer Divisional / departmental manager & personnelmanager.


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mentioned:Correct Answer Construction of the yardsticks , Wage survey ,

Designing wage structure.Your Answer Construction of the yardsticks , Wage survey , Designing wage

structure.


Job knowledge defined in Appraisal form Ability to consider the extent anddepth of demonstrated technical and professional competence. Ability toconsider the extent and depth of demonstrated technical and professionalcompetence.

Decision - making defined in the appraisal form Ability to analyse relevantfacts, evaluate various alternatives. Ability to analyse relevant facts,evaluate various alternatives.

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Communicating defined in the appraisal form Ability to consider clarityand precision of verbal and written expression of ideas and feelings.Ability to marshal and analyse relevant data anticipate eventualities.




people , Good performance appraisal systemYour Answer Selection of the right people , Good performance appraisal


True/FalseQuestion It is very easy to write grade description, as the number of

jobs increases.Correct Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion What is the general principle (as per P.A.S policy of premier)


superior of the 1st assessorYour Answer 1st Assessor-immediate superior, 2nd Assessor HR manager


strategies, structures etc.Correct Answer TrueYour Answer True


Arthur He studied the impact of two different management approaches on theproductivity of steel mills. He studied the impact of two differentmanagement approaches on the productivity of steel mills.

Macduffie He studied 70 automobile plants representing 24 companies

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human resource Managementfrom 17 different countries. He studied 70 automobile plants representing24 companies from 17 different countries.

Huselied He used 2 scales- one to measure employee skills and the second tomeasure employee motivation. He used 2 scales- one to measure employeeskills and the second to measure employee motivation.

Welbourne and Andrews He studied the survival rate of 136 non-financialcompanies. He studied the survival rate of 136 non-financial companies.

Multiple Choice Multiple AnswerQuestion Name the three phases of recruitment process:Correct Answer Planning , Implementing , EvaluatingYour Answer Planning , Evaluating , Screening




the patteren of nurturing and handling over to competent successors fromwithin.

Correct Answer Vasant , T. ThomasYour Answer Vasant , T. Thomas

Multiple Choice Single AnswerQuestion The concept of quality control as a distinct discipline emerged

in the United States in the early -Correct Answer 1920'sYour Answer 1920's


shoddy goods, but the TQM concept put it on the map.Correct Answer FalseYour Answer False

Multiple Choice Multiple AnswerQuestion What kind of Grading must be brought to the notice of the

vice-president of the Company.Correct Answer Excellent , PoorYour Answer Excellent , Poor

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management

Multiple Choice Single AnswerQuestion The key to the whole SSL programme lies in the identification

of -Correct Answer Supervisor's weaknessesYour Answer Supervisor's performance

Multiple Choice Multiple AnswerQuestion What are the areas where the auditors should physically visit

the workplace?Correct Answer Canteens , Living colony , Training roomsYour Answer Canteens , Living colony , Training rooms


________ days before the intended closureCorrect Answer 90Your Answer 90


Multiple Choice Single AnswerQuestion After which stage many good organisation in India have

entered a competitive phaseCorrect Answer LiberalisationYour Answer Globalisation

Multiple Choice Single AnswerQuestion What form of resource allocation unit was originally created

to impart training retain workes through skill upgradation & prevention ofredundancy due to the technology gap?

Correct Answer National Renewal FundYour Answer HRD



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human resource Managementto remain expert rather than become general managers , They considermanagerial and administrative responsibilities as avoidable irritants

Your Answer Primary interest in functional work , Such individuals start anew business, less for making money than for creating product that could beidentified as theirs , They would like to remain expert rather than becomegeneral managers


management system?Correct Answer It is used to clarify & translate vision & strategy , It

is used as a management tool. , It is used to enhance strategic feedback andlearning curves.

Your Answer It is used as a management tool. , It is used as a integrativeframework tool. , It is used to enhance strategic feedback and learning curves.

Multiple Choice Multiple AnswerQuestion What are aims & objectives of HRA?Correct Answer Increase manarginal awarness of human resourcess ,

Developing new meaure of effective manpower utilzation . , Enabling a longertime horzon for planning & budgeting .

Your Answer Increase manarginal awarness of human resourcess ,Developing new meaure of effective manpower utilzation . , To act as a objectivemeasure for rationalization programmes.



Multiple Choice Single AnswerQuestion In an emerging scenario, necessitating speed, flexibility, quality

and willing ability to change, what sort of role does human resource personnelcritically need to take on?

Correct Answer As strategic business partnerYour Answer As strategic business partner


functional organisationCorrect Answer The lack of appreciation for the constraints of other

departmentYour Answer High degree of autonomy

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human resource ManagementMultiple Choice Single AnswerQuestion What forms the last phase of the 360-degree feedback exerciseCorrect Answer Individual counsellingYour Answer Leadership counselling


Effective leadership Excellent relationship skills. The ability toreformulate an apparantly complicated problem into workable units.

Analytical power The ability to reformulate an apparantly complicated probleminto workable units. Excellent analytical skills.

Creative Imagination This requires vision to provide alternatives on whichfuture can be based. This requires vision to provide alternatives on whichfuture can be based.

Sense of reality The person will be able to maintain objective approach tosituation in which own personal involvement is considerable. The personwill be able to maintain objective approach to situation in which own personalinvolvement is considerable.





Multiple Choice Multiple AnswerQuestion Name the various Organisational effectiveness dimensions.Correct Answer Higher productivity , Cost reduction , More profitYour Answer Higher productivity , Cost reduction , More profit


policy at the global levelCorrect Answer to integrate the Indian economy with the world

economy,Your Answer to envisage a decontrolled business environment where free

market forces would be given more freedom to operate

Multiple Choice Multiple AnswerQuestion Name the data required by Manpower planning from the

Page 162

human resource Managementexternal environment:

Correct Answer Techology , Govt. Policies & regulations , Compositionof work force

Your Answer Techology , Govt. Policies & regulations , Composition of workforce








hurdle in the HRDCorrect Answer ReligiousYour Answer Political


managers perceived as,Correct Answer Decision-makerYour Answer Leadership -maker



Select The BlankQuestion Good relationships ideally does not mean a "goodie goodie"

relationship, it should be based on mutual respect & should be ________Correct Answer Functional & objectiveYour Answer Constructive

Page 163


Multiple Choice Multiple AnswerQuestion Leadership is difficult to define but easy to appreciate. Name

some of the leadership qualities.Correct Answer Personal Integrity , Technical ability , MotivatorYour Answer Personal Integrity , Technical ability , Motivator , Handle

personal relations


exercise, name the PHASE 4-Correct Answer Data feeding Reports & AnalysisYour Answer Questionniare distribution



development


process in any Organisation could last about ________.Correct Answer One & half to about 3 monthsYour Answer Two & half to about 4 months


challenge to the existing ________.Correct Answer hierarchyYour Answer systems





Major sources of recruitment in private sector. Employee recommendationsand advertisement. Employee recommendations and advertisement.

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human resource ManagementSANDOZ INDIA LTD. Internal Advertising is restored for all vacancies.Vacancy is filled in by promoting the employees seniority, merits.

NATIONAL MACHINERY manufacturers ltd. Vacancy is filled in by promoting theemployees seniority, merits. Present employees are also good sources ofsuggestions for job application.

Major sources of recruitment in public sector. Scheduled tribes andscheduled castes & employee recommendations. Selection is done on basis ofmerit.

Select The BlankQuestion In one organisation the joke making rounds was that

managers came in vertically and went out ________Correct Answer HorizontallyYour Answer Horizontally



Correct Answer Flexi workYour Answer Flexischedule


to develop the competencies of employees on a continous basisCorrect Answer TopYour Answer Top


System, they are -Correct Answer Discrimination , First impression , Central tendencyYour Answer Discrimination , First impression , Central tendency

Select The BlankQuestion The link between sense of reality and ________ is important

for proper understanding of the definition of sense of realityCorrect Answer imaginationYour Answer imagination


subsystems?

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human resource ManagementCorrect Answer HRDYour Answer HRM


commodityCorrect Answer LabourYour Answer Management



Select The BlankQuestion In no phase of business life is ________ as important as in

making promotion decesions.Correct Answer IntegrityYour Answer Integrity



future contribution to the employing organisation.Correct Answer TrueYour Answer True





Multiple Choice Multiple AnswerQuestion The traditional methods of performance appraisal lay emphasis

on the ratings of individual's personality traits such as -Correct Answer Initiative , Drive , CreativityYour Answer Initiative , Drive , Creativity , Response

Page 166






________.Correct Answer Management Appraisal SystemYour Answer Management Appraisal System



specialised training inputs are given at pre-determined times to make himmore handling the new higher assignment




business-driven , For growth & diversificationYour Answer To make HR function business-driven , For growth &

diversification , Satisfaction with a particular component

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Subject:Human Resource Management

Part:

Chapter:11



1Name the technique which determines the relevant worth of a job with

respect to other jobs.Job Analysis

Job Description

Job EvaluationYes

Page 168


Job Enlargement



2Name the system which is simple, less expensive & less time consuming.Factor conparision

Grading

Point

RankingYes



3What is regarded as the preventive tool in case of any differences of

opinions among the members of rating committee?Job evaluation

Page 169


Job description

Job specificationYes

Job analysis



4If supply of labor is higher than demand, which factor would be

relatively low?Price

WageYes

Increment

#

Incentive


Question IDQuestion

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human resource ManagementOptionsIs Correct

5Name the person who suggested the new concept which takes into

account various key factors that will tell the overall performance of a job.Fred Luthas

Elliot JecquesYes

Philip Kotler

Robbins Stephen P.



6Name the technique used by the point system and factor comparison

system to list the job.Non-quantitative

QuantitativeYes

Non-analytical

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Analytical



7Name one of the processes of job evaluationSelect the methodYes

Ranking system

Point method

Job Enlargement



8Name the method where common factors to all the jobs are identified.Factor comparison

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human resource ManagementAnalytical

Non-analytical

PointYes



9On the basis of the relative work in the organisation, what is the

primary purpose of job evaluation?To set wagesYes

To set prices

To set methods

To set programmes



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10What is that describes the duties of the job, authority relationship,

skills requirement, conditions of work etc.Job evaluation

Job programmes

Job enlargement

Job analysisYes



11Under which system the process is based on persona! judgement, and

therefore tends to get influenced by personal biases.Point

RankingYes

Grading

Factor comparision

Page 174


Multiple choice Single Response


12Which kind of inequality to a great extent affects industrial relations?Price

Quality

WageYes

Technology



13What is it that job evaluation requires while undertaking the

programme at all stages in the organization?Controlling

PlanningYes

Page 175


Co-ordination

Co-operation



14Name the organized group of employees which is directly concerned

with job evaluation.Multi-union

Trade-unionYes

Workers union

Supervisor's union



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Which is the only weapon of trade union, which the union think istaken away by applying the Job evaluation System.

Collective co-operation

Collective negotiation

Collective controlling

Collective bargainingYes



16Under the techniques of job evaluation, which is the most widely used

method?POINT SYSTEMYes

RANKING SYSTEM

Job grading

Factor comparision system

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17Name the factor which when changes, the job evaluation system should

also change.Consumer

Management

Seller

TechnologyYes

Multiple Choice single Response


18Under the techniques of job evaluation, which is the least method

used?Job grading

Factor comparisicn system

Page 178


Ranking systemYes

Point system



19Grading systems require which type of system, because grading of

clerical job may be quite different from that of operative job.Single

Double

Triple

MultipleYes



Page 179


In which type of system are yardsticks of value for each job factorare prepared?

Point rating systemYes

Job evaluation system

Job description system

Ranking system



21After assigning weight to each criterion like skill, knowledge etc., the

worth of job is determined and converted to which kind of values?MonetaryYes

Incentive

Quantitative

Qualitative

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Question !DQuestionOptionsIs Correct

22When individual job description and grade descriptions do not match

well, the evaluators classify the job using which kind of judgment?Specific

Non-specific

SubjectiveYes

Objective



23Which kind of relationship does system of a job-evaluation maintain

while rating for different jobs?Variable

EquitableYes

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Systematic

Relevant



24Job analysis describes variety of duties of the job, they are:Social skills

Condition of workYes

SkillsYes

Authority relationshipYes



25Name the various processes of job evaluation:

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human resource ManagementClassify the jobsYes

Select the methodYes

Gain acceptanceYes

Lose acceptance



26Job factors used under Factor comparison method are:Mental effortsYes

Fixed efforts

Physical effortsYes

Skill neededYes


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27Name the various ways through which business firms are being helped

by well designed job evaluation:Enables Co. to get dataYes

Establishes equal wage rate for all the jobs, according to jobrequirement.

Yes

Systematic process and understood by all

Establishes different wage rate for all the jobs, according to jobrequirement.



28Mention the defects of Simple ranking method:Simplicity tends to make measurement somewhat crude.Yes

Absence of pre-determined yardstick leads to personal biasYes

All the factors affecting the job are not considered

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Some factors affecting the job are considered



29It is said that participants should have familarity with the job to be

rated, therefore the degree of familarity has impact on which factor:Accessability

AdaptabilityYes

Decision makingYes

Managerial requirements



30Name the factors affecting the designing of the wage structure area:Labour market conditionYes

Page 185


High market condition

Economic condition of the countryYes

Adjustment and operation of wage structureYes



31Job description which are prepared as part of the process which can

be used for writing up job specifications, that can then be used for which kindof purpose?

TrainingYes

PromotionYes

Job analysis

Job evaluationYes


Page 186



32The worth of job is determined in relation to other jobs in terms ofResponsibility involvedYes

Efforts requiredYes

Responsibility checked

Payment requirement



33Under the point method, key jobs are selected, each sub factor is then


SkillYes

Job enrichment

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human resource ManagementEffortsYes

AccountabilityYes

Multiple Ch6ic'e"Multiple Response


34Ranking system measures each job in comparison with other jobs in

terms of the relative importance of the following factors:Supervision & leadershipYes

Leadership & management

Co-operation & association outside the line of authority Yes

Probability & consequences of errorsYes



35Under the grading system, name the separate geades included:Firm

Page 188


OfficeYes

ClericalYes

ManagerialYes


Question IDQuestionOptions!s Correct

36Mention the objectives of Job evaluationTo maintain complete description of each occupation in the entire

plantYes

To promote accurate consideration of all employees for advancementand transfer

Yes

To promote infcrrnation for work organization, errp'oyees section etc.Yes

To ensure that like wages are paid to all qualified employees on unlikework.


Page 189



37Mention certain weaknesses under the grading method:It is difficult to write grade descriptionYes

It oversimplifies sharp differences between different jobs & differentgrades

Yes

It is considered to be less subjectiveYes

It is considered to be too subjective



38Name the various steps considered under Factor comparison system:Selection of job analysis

Allocation of correct rate to each key jobYes

Selection of job characteristics

Page 190


Determination to correct rates of key jobsYes



39Under the 'Point rating system' name the important steps mentioned:Construction of the yardsticksYes

Price survey

Wage surveyYes

Designing wage structure.Yes



40Name the two factors which lead people to work:EconomicYes

Page 191


Organising

MotivationYes

Controlling

True /False


41Job evaluation precedes job analysisTRUEYes

FALSE

True / False


42Employee and supervisor should be never involved while finalizing job

descriptionTRUE

Page 192


FALSEYes

True / Faise


43Ail forms of job evaluation are designed to enable management to

determine how much one job should be paid as compared to others.TRUEYes

FALSE

True / False


44When several unions exists in an organization it becomes easy to apply

job evaluation system.TRUE

FALSEYes

True / False

Page 193



45Point rating system consists of designing the wage structure.TRUEYes

FALSE

True / False


46The aim of the mejority of the systems of ob evaluation is to establish,

on agreed basis, the relative values of different jobs in a given plant.TRUEYes

FALSE

true / False


47A corollary of this Job evaluation principal is that for equal work

there should be unequal wage rates.TRUE

Page 194


FALSEYes

True / False


48Ranking system usually measures each job in comparison with other

jobs in term of relative importance of experience & education.TRUEYes

FALSE

True /False


49It is very easy to write grade description, as the number of jobs

increases.TRUE

FALSEYes

True / False

Page 195



50When individual job description and grade description do not match

well, the evaluators classify the job using their subjective judgment.TRUEYes

FALSE

True / False

j


51Under point method, common factors to all the jobs are identified.TRUEYes

FALSE

True /False


52The job falling under the same grade get different wage scale.TRUE

Page 196


FALSEYes

True /False


53Factor comparison system consists of selection of key jobs.TRUEYes

FALSE

Question IDQuestionOptionsis Correct

54The data obtained through job analysis are recorded on what is known

as job analysis sheet.TRUEYes

FALSE

True/ False

Page 197



55Trade union is a group of two people who come to strengthen their

bargaining position.TRUE

FALSEYes

True / False


56The benefit of job evaluation is that it lays down the foundation for a

rational wage structureTRUEYes

FALSE

Select a Blank


If standard of livinq is , it calls for higher wage

Page 198


57

HighYes

low

medium

below

Select a Blank


Responsibility is much more

58Than of worker.Manager

SupervisorYes

General Manager

Page 199


Personnel Manager

Select a Blank


In the case of there is one

59yardstick consisting of job classes.Job Ranking

Job analysis

Job Evaluation

Job GradingYes

Select a Blank


All should be paid within limits

Page 200


60which is given by the standards set through a wage structure.Increment

Gratuity

WagesYes

Incentive

Select a Blank


61The ranking system is also known as system.Non-quantitativeYes

Quantitative

Qualitative

Non-qualitative

Page 201


Select a Blank


62It is said that rate the job, and not theWage

ManYes

Salary

Personnel

Select a Blank


Is the rating of jobs to

63determine their position in a job hierarchy.Job evaluationYes

Page 202


Job system

Job analysis

Job description

Select a Blank


On the basis of job elements and organizational demand an appropriateof job evaluation

64should be selected.study

type

methodYes

course

Select a Blank

Page 203



Are first established on the

65basis of job information derived from job analysis.Description

Equipment

Experiences

GradesYes

Select a Blank


66Factor comparison method is regarded as methodSimple

ComplexYes

Page 204


Appreciable

Less expensive

Select a Blank


While evaluating jobs,

67Where nature of work is difficult to be expressed in quantifiable

numbers.Workers

Supervisors

manegerialYes

Dersonnel

Select a Blank

Page 205


Question IDQuestionOptionss Correct

Under method jobs are

68arranged from highest to lowest, in order of their value to the

organization.Point

Grading

Actor comparison

RankingYes

Select a Blank


69The job evaluation programme once installed must be continued on a

basis.Monthly

Voluntary

Page 206


PermanentYes

Periodical

Match


70Definition of Job Evaluation:It is the process of analysis and assessment of jobs to ascertain

reliability, their relatively worth using the assessment as a basis for a balancedwage structure.

Yes

/Objectives of Job Evaluation:

To determine a rate of pay for each job which is fair and equitablewith relation to other jobs in the industry.

Yes

Principles of Job Evaluation:Allows employees to discuss to discuss job

ratingsYes

Process of Job Evaluation:The basic procedure is to compare content of jobs in relation to one

author, in terms of some elements like skills, efforts etc.Yes

The basic procedure is that, it should be written very carefully as itcan be used as an evidence while handling some grievances.

Page 207


The job analyst should himself observe the actual work done by theemployee.

Match


71JOB RANKINGIn this case, the method is very simple and not expensive.Yes

JOB GRADINGIn this case, there is one yardstick consisting of job classes.Yes

FACTOR COMPARISON SYSTEMIn this case the job factos are compared rather than the whole job.Yes

POINT RATING SYSTEMIn this case, it is widely used in job evaluation and also designs wage

structure.Yes

In this case, this is the first approach which breaks down jobs intoseveral characteristics.

This new concept is suggested by Elliott Jecques.

Page 208


Match


72Non-quantitative job evaluation category.Simple ranking and grading are placed under such category.Yes

Quantitative job evaluationPoint system and factor comparison methods are placed under such

category.Yes

The beneficiaries to business firms by job evaluationIt enables Cos. to get data in local wage surveys to establish job

classification.Yes

Job analysisIt is one of the job evaluation processes, which finds out relevant

facts.Yes

It is considered to be complex to cos. as it is not understood by all.

Simple ranking and point system are placed under such category.

Match


Page 209


73Job Factors enumerated as :Effort, responsibility, skill, working conditionsYes

Wage survey :It places all evaluated jobs according to point in terms of money.Yes

Designing wage structure :Similar jobs are grouped and treated as a job class.Yes

Concept suggested by Elliot Jecques.It takes into account the various key factors that will tell the overall

performance of a job.Yes

Effort, grading, skill, working conditions.

Effort, point, skill, working conditions.

HRM_2 - SenthilTrue/FalseQuestion The data obtained through job analysis are recorded on what








Page 210

human resource ManagementUnconditional support

Your Answer Prompt approval , Regular communication , UnconditionalsupportMultiple Choice Multiple AnswerQuestion It is said that versality will be the key factor in determining





Correct Answer Rs. 5 lakhYour Answer Rs. 5 lakh




Your Answer How well are HR practices linked to business goals , Are goodHR practices & HRD systems & processed being designed , Are the systemsinternally sound consistent & relevantTrue/FalseQuestion If the assessee is transferred after Feb. the immediate











Page 211

human resource Managementquestionnaires to all assessors.














what are very important occasions for a young employee?Correct Answer The first promotion , Successfully completed

asignment , The first performance appraisalYour Answer The first promotion , Successfully completed asignment , The

first performance appraisalSelect The BlankQuestion ________ is known not to hold overly one-sided views.Correct Answer JudgementYour Answer Judgement




Group goals Vs. Organisational goals Course organisational Politics

Page 212

human resource ManagementCourse organisational Politics











Your Answer by gaining the confidence of union leaders from the initailstages , managements should educate the members about the concept & valuein strenghening union functioning , minimising misunderstandingsSelect The BlankQuestion Federation & union at all levels are managed on the lines of








Page 213

human resource ManagementMultiple Choice Single AnswerQuestion Which practices are service related and human resources
















the Questions asked need to outline?Correct Answer Inputs expected from the Training Department , To

prove weakness & strengths of individuals , Opportunities available to overcomesuch weaknesses.

Your Answer Inputs expected from the Training Department , To proveweakness & strengths of individuals , Opportunities available to overcome suchweaknesses.Multiple Choice Single AnswerQuestion Accounting is a management science group, what are the



Page 214









enpenses , The ratio of HR professionals to employee population.Multiple Choice Multiple AnswerQuestion Under HRD, name the factors that act as motivating forcesCorrect Answer Job enrichment , Informal organisation , Participative


managementTrue/FalseQuestion The reviewer has the prime role of recording major appraisal



their bargaining position.Correct Answer FalseYour Answer True


by the Government) would comprise representative ofCorrect Answer various ministeries , manufactures of commerce ,

cost account & ConsumerYour Answer employess organisations , manufactures of commerce , cost

account & Consumer





taken, affect Human Resource Manager in the future adversely?

Page 215

human resource ManagementCorrect Answer Disharmony in individual & organisational goal


Multiple Choice Multiple AnswerQuestion Name the various HRD outcomes variables :Correct Answer Better developed roles , Better utilisation of human

resources , Better organisational healthYour Answer Better organisational health , Better developed roles , Better






Your Answer It provides a benchmarkas to the performance of the qualitysystem. , It acts as an appraisal system to gauge the performance of the TQMprocesses. , It constitutes a permanent record of the progress in achieving thegoals of quality. , It facilitates and encourages supplier qualitycertificationsystems.





Multiple Choice Multiple AnswerQuestion Performance Appraisal directly affects the interpersonal relations

which are really delicate and difficult to maintain, because of heterogenity inthe nature of human beings. It is necessary to follow certain principles like:

Correct Answer Appraise on the basis of representative information ,Appraise on the basis of sufficient information , Appraise on the basis ofrelevant information

Your Answer Appraise on the basis of sufficient information , Appraise onthe basis of relevant information


Page 216

human resource ManagementQuestion Training programmes conducted by dividing the total group of


Correct Answer SSL Technology , Grid SeminarsYour Answer Game Seminars




mentioned:Correct Answer Construction of the yardsticks , Wage survey , Designing

wage structure.Your Answer Wage survey


authority to overcome obstacles to achieving goals.Correct Answer Employee empowermentYour Answer Job enhancement




Business plans Data from within the organization Beyond 8 years


Multiple Choice Single AnswerQuestion While Trade Unions have their own approach to the problem; what

is the role played by management in fostering a close understanding betweeneach other?




Correct Answer EMSYour Answer GRPS


Page 217

human resource ManagementQuestion When was the act of absorbing & incorporating the best

contemporary practices relevant to the companies needs & by whom?Correct Answer Xerox (mid 70's)Your Answer Xerox (mid 70's)


open up and frankly share his perceptions, feeling etc.Correct Answer Rapport buildingYour Answer Rapport building

True/FalseQuestion In the Grid Seminars, stress is laid on teaching.Correct Answer FalseYour Answer False


should be done; some thumb-rules areCorrect Answer Make out a time bound plan to workon your liabilities ,

Choose first the liability which is hindering your growth the most , Build yourcareer on your assets

Your Answer Make out a time bound plan to workon your liabilities , Buildyour career on your assets , Make an attempt to transform your liabilitiesinto your assets


the right moment of timeCorrect Answer ActionYour Answer Debate

Multiple Choice Single AnswerQuestion The TQM philosophy was evolved or theorised by -Correct Answer DemmingYour Answer Juran

Multiple Choice Single AnswerQuestion Which pay is one of the most crucial pay given to the employee &

also shown in the pay structure.Correct Answer PerformanceYour Answer Performance



Multiple Choice Multiple AnswerQuestion Name the various HRD values like :Correct Answer Openness , Trust , Autonomy

Page 218

human resource ManagementYour Answer Openness , Aims , Trust , Autonomy

Multiple Choice Multiple AnswerQuestion Name the three aspects of manpower planning:Correct Answer Who should plan? , Planning for whom , Timing for plamYour Answer Why should we plan? , Who should plan? , Planning for whom



Multiple Choice Single AnswerQuestion What is the essentially the most important principle of any Human

Resource Development Activity?Correct Answer Self development.Your Answer Self development.


________ permission is deemed to have been grantedCorrect Answer 60Your Answer 45





Correct Answer Inadequate institutional reform , the speed and sequence ofreform measures , Inadequacies in the communication & political managementof there measures



appraisers by whom they would like to be assessed.Correct Answer TrueYour Answer False

Page 219

human resource ManagementSelect The BlankQuestion Generally, training need identification forms a part of ________.

Correct Answer Management Appraisal SystemYour Answer Training Committee

Select The BlankQuestion The link between sense of reality and ________ is important for

proper understanding of the definition of sense of realityCorrect Answer imaginationYour Answer vision

Multiple Choice Single AnswerQuestion Which system emphasis a lot on the need to motivate peopleCorrect Answer Human Resourse DevelopmentYour Answer Human Personnel Department

Multiple Choice Multiple AnswerQuestion HRD process variable include -Correct Answer Role clarity , Work planning , Better communicationYour Answer Role clarity , Work planning


shareholdersCorrect Answer TrueYour Answer False








Job analysis It is one of the job evaluation process which finds out relevantfacts. It is considered to be complex to cos. as it is not understood by all.

Non-quantitative job evaluation category. Simple ranking and grading are palcedunder such category. Point system and factor comparison methods are placedunder such category.

Page 220

human resource ManagementQuantitative job evaluation Point system and factor comparison methods areplaced under such category. It is one of the job evaluation process which findsout relevant facts.

The beneficiaries to business firms by job evaluation It enables Cos. to get datain local wage surveys to establish job classification. It enables Cos. to get datain local wage surveys to establish job classification.


total population (world) lives in abolute povertyCorrect Answer FalseYour Answer True






strategic business partner is still at a level of ________ rather than reality.Correct Answer RhetoricYour Answer infancy


the company.Correct Answer ESOPYour Answer ESOP






devlopment of employees are treated as ________Correct Answer Current costsYour Answer Over head costs

Page 221


Multiple Choice Single AnswerQuestion Name the type of skill where the manager generally delegates and

gets things done through others.Correct Answer Leadership skillsYour Answer Leadership skills


transactional activities and let IT take care of their activities.Correct Answer TrueYour Answer True

Page 222


Multiple Choice Multiple AnswerQuestion What are the needs for Quality Audit?Correct Answer It provides a benchmarkas to the performance of the quality system. , It constitutes apermanent record of the progress in achieving the goals of quality. , It facilitates and encouragessupplier quality certificationsystems.Your Answer It constitutes a permanent record of the progress in achieving the goals of quality. , Itfacilitates and encourages supplier quality certificationsystems.

Multiple Choice Multiple AnswerQuestion Under the point method, key jobs are selected, each sub factor is then defined in the orderof importance preferable along a scale, factors generally considered are:Correct Answer Skill , Efforts , AccountabilityYour Answer Skill , Efforts

Multiple Choice Single AnswerQuestion Name the Questions which enable the superior to verify that he has correctly heard.Correct Answer ParaphrasingYour Answer Paraphrasing

Select The BlankQuestion The role of the organisation in career planning is to introduce & strengthen systems toensure ________ of employeesCorrect Answer Career ProgressionYour Answer Career Progression

Multiple Choice Single AnswerQuestion In an employees organisation the flow of decisions fom the Working Committee flows to -Correct Answer President / Secretary of Branch UnionYour Answer President / Secretary of Branch Union

True/FalseQuestion Under point method, common factors to all the jobs are identified.Correct Answer TrueYour Answer False

Multiple Choice Single AnswerQuestion A candidate immediately after completing his school / collage education joins anorganisation in lower level position. Later he finds it difficult to make both ends meet as his familygrows & thus takes up a part time job or business, etc during his off-hours, this part of moon lighting iscalled :Correct Answer Quarter Moon LightingYour Answer Quarter Moon Lighting

Select The BlankQuestion ________ means every employee is an active participant in goal attainment.Correct Answer Employee involermentYour Answer Employee involerment


True/FalseQuestion The first HRD department in the Indian corporate sector was started in 1975 in Larsen &Toubro (L & T).Correct Answer TrueYour Answer False

Multiple Choice Single AnswerQuestion T. Thomas said," I became chairman of this company in 1973 at the age of 45". Name thecompany.Correct Answer Hindustan LevelYour Answer Hindustan Level

Multiple Choice Multiple AnswerQuestion Performance counselling should not give a chance in discussion like -Correct Answer Increments , Salaries , RewardsYour Answer Increments , Salaries , Rewards

Multiple Choice Single AnswerQuestion Which system emphasis a lot on the need to motivate peopleCorrect Answer Human Resourse DevelopmentYour Answer Human Resourse Planning

Multiple Choice Single AnswerQuestion The function/task of ensuring that all sections are filled in, & the evidence is sufficientlycomplete is that of the -Correct Answer ReviewerYour Answer Reviewer

Multiple Choice Multiple AnswerQuestion What are the casues for unsound functioning of Indian Tarde unions?Correct Answer Multilpe unions , Category wise unions , Intra & inter union rivalryYour Answer Multilpe unions , Category wise unions , Intra & inter union rivalry


Multiple Choice Single AnswerQuestion Name the technique used by the point system and factor comparison system to list the job.Correct Answer QuantitativeYour Answer Quantitative

Multiple Choice Single AnswerQuestion Such a first attempt was made by the Congrece Government, but who was the main personbehind such a revolution in policies?Correct Answer Narasinha RaoYour Answer P. Chidarambaram

Select The BlankQuestion ________ is route to be followed in order to realise vision and overall purpose.Correct Answer StrategyYour Answer Strategy

True/FalseQuestion Giving a business group exposure when the boss goes on long leave, or long training etc isa good mechanism of career planningCorrect Answer FalseYour Answer False


Multiple Choice Single AnswerQuestion What is concerned with developing a pool of candidates in line with the human resourcesplanCorrect Answer RecruitmentYour Answer Development

Multiple Choice Single AnswerQuestion What is an essential ingredient for a successful benchmarking programme?Correct Answer Focus on critical success factors.Your Answer Carrying and learning from other leading companies excelling in specific areas.




Assignment to some important task force or committee Offsetting Plateauing effect OffsettingPlateauing effect




Select The BlankQuestion For closure , every worker is to be compensated with ________ average pay for every yearof service completedCorrect Answer 15 daysYour Answer 15 days




Select The BlankQuestion HRD means competence building, commitment building, and ________ building.Correct Answer cultureYour Answer culture

Select The BlankQuestion A major reason for resistance to re-engineering is a challenge to the existing ________.Correct Answer hierarchyYour Answer hierarchy

Multiple Choice Single AnswerQuestion Who found that customer perceptions & attitudes were affected by what employeesexperienced?Correct Answer SchneiderYour Answer Schneider

True/FalseQuestion Career planning is essentially the process of aligning the career needs of the employee withthe organisational career opportunitiesCorrect Answer TrueYour Answer True


Select The BlankQuestion 360 -Degree Feedback enhances the quality of ________ decisions.Correct Answer HRYour Answer HR



Multiple Choice Multiple AnswerQuestion There are companies where the HR department lists out the raters by choosing randomlyfrom the participant's list of work related employees. Each rater receives an envelop having thefollowing :-Correct Answer Letter from the administrator , Letter from the participant soliciting feedback , Selfaddressed envelope from the administratorYour Answer Letter from the administrator , Letter from the participant soliciting feedback , Selfaddressed envelope from the administrator

True/FalseQuestion Proper implementation and support of all management levels are not very crucial for thesuccess of HRD auditCorrect Answer FalseYour Answer False

True/FalseQuestion The process of 360 Degree appraisal is broken into two stages - planning, implementation.




Multiple Choice Single AnswerQuestion Why is it that trade union leaders, particularly those connected with political parties maystrongly oppose management participation in Trade Union? Because they are of the views that -Correct Answer Their influence is decelerated among the members.Your Answer Their influence is decelerated among the members.




Select The BlankQuestion ________ of more than 1500 managers in Dr. Odiorne's study were found to be in theWork Horse categoryCorrect Answer 0.79Your Answer 0.79


Multiple Choice Single AnswerQuestion What is it that some of the companies have borrowed from professionally managed Cos'Correct Answer HRD practicesYour Answer HRD practices

Multiple Choice Multiple AnswerQuestion What are aims & objectives of HRA?Correct Answer Increase manarginal awarness of human resourcess , Developing new meaure ofeffective manpower utilzation . , Enabling a longer time horzon for planning & budgeting .Your Answer Increase manarginal awarness of human resourcess , Developing new meaure ofeffective manpower utilzation . , Enabling a longer time horzon for planning & budgeting .



Need for HRD Audit It attempts to find out the future HRD needs of the company after assessing thecurrent HRD activities & inputs It attempts to find out the future HRD needs of the company afterassessing the current HRD activities & inputs

Limitation of HRD Audit It does not give evaluation of individuals but focuses on unit and systems. Itdoes not give evaluation of individuals but focuses on unit and systems.

Definition of HRD Audit It is a comprehensive evaluation of the current HRD strategies structure,systems styles and skills in the business plans of a company It is a comprehensive evaluation of thecurrent HRD strategies structure, systems styles and skills in the business plans of a company

Role of HRD Audit in business improvement It helps in changes in the styles of the top management Ithelps in changes in the styles of the top management

True/FalseQuestion As per the Human Development Balance sheet, 1997 30% of the total population (world)lives in abolute povertyCorrect Answer FalseYour Answer False


True/False

Question Depending on the career path model of managers, some specialised training inputs aregiven at pre-determined times to make him more handling the new higher assignmentCorrect Answer TrueYour Answer True

True/FalseQuestion A leader who lacks the other basic qualities can lead others in the wrong direction.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion Name the persons through which balanced score card Approach was popularised :Correct Answer Kaplan & NortonYour Answer Kaplan & Norton


Feedback It should be data-based and not impressionistic It should be data-based and notimpressionistic

Rapport building In this case there is a climate of acceptance & warmth In this case there is a climate ofacceptance & warmth

Exploration In this case, the employee should appreciate his strengths & weakness. In this case, theemployee should appreciate his strengths & weakness.

Action Planning In this case, the interview should end with specific plans of action for the developmentof the employee. In this case, the interview should end with specific plans of action for thedevelopment of the employee.

Multiple Choice Multiple AnswerQuestion Name of the various HRD score card:Correct Answer HRD systems maturity score , Competency score , HRD competencies systemsmaturity scoreYour Answer HRD systems maturity score , Competency score , HRD competencies systemsmaturity score

Multiple Choice Multiple AnswerQuestion What are the objectives of a quality control programme?Correct Answer Improvement in standard of goods with very little increase in cost of production ,Improvement in minimizing wastages. , Conformance with desired standards.Your Answer Improvement in standard of goods with very little increase in cost of production ,Improvement in minimizing wastages. , Conformance with desired standards.

Multiple Choice Multiple AnswerQuestion List the measures to overcome the HRD problems in IndiaCorrect Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate economicdevelopment , People to practice religious toleranceYour Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate economicdevelopment , People to practice religious tolerance



Question Conventionally Personnel Managers & Manpower Development Managers took what formof approach for the development of human resource?Correct Answer Manufacturing approachYour Answer Manufacturing approach


Multiple Choice Single AnswerQuestion Name the situation where a person takes the necessary steps at the right moment of timeCorrect Answer ActionYour Answer Action

Multiple Choice Multiple AnswerQuestion Training programmes conducted by dividing the total group of participants into teams whoare assigned to complete the task within a time limit are called -Correct Answer SSL Technology , Grid SeminarsYour Answer Game Seminars , Grid Seminars

True/FalseQuestion Human resource management is responsible for getting the best people, training andproviding mechanism.Correct Answer TrueYour Answer True


Multiple Choice Single AnswerQuestion Retrenchment procedures are governed what method of Accounting?Correct Answer LIFOYour Answer LIFO

Multiple Choice Multiple AnswerQuestion Under orientation programmes, some very important issues discussed and clarified are :Correct Answer Purpose of 360 Degree Feedback , Who analyzes the data? , Who are going toprovide feedback?Your Answer Purpose of 360 Degree Feedback , Who analyzes the data? , Who are going to providefeedback?

Multiple Choice Multiple AnswerQuestion Every HRD system developed by an organisation should be based on the followingelements of HRM. Those are:Correct Answer Suitable compensation plan , Selection of the right people , Good performanceappraisal systemYour Answer Suitable compensation plan , Selection of the right people , Good performanceappraisal system

Select The BlankQuestion ________ is route to be followed in order to realise vision and overall purpose.Correct Answer StrategyYour Answer Strategy


Correct Answer Realistic employee development , Measurable employee development , Well costedemployee developmentYour Answer Realistic employee development , Well costed employee development

Multiple Choice Single AnswerQuestion What was the total budgetory allocation made towards education as a vehicle for socialtransformate on by the then Minister of Finance, Yashwant Sinha in the 1998 budge?Correct Answer Rs 70,470 millionYour Answer Rs 70,470 million

True/FalseQuestion Implementation level deals with the actual conduct of the appraisal process.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion Why do employees adopt proxy system ? In order to improveCorrect Answer to their social status , their economic status , their psychological statusYour Answer to their social status , their economic status , their psychological well being

Multiple Choice Multiple AnswerQuestion HRD process variable include -Correct Answer Role clarity , Work planning , Better communicationYour Answer Role clarity , Better communication

Select The BlankQuestion ________ manpower plan need the involvement of top management as well as HR exports.Correct Answer StrategicYour Answer Long-term



Multiple Choice Single AnswerQuestion Five main phases make up the process of the feedback exercise, name the PHASE 4-Correct Answer Data feeding Reports &AnalysisYour Answer Data feeding Reports & Analysis


Select The BlankQuestion Some organisations use ________ & committee management as techniques of training &devlopment for flexitime systemsCorrect Answer Job rotationYour Answer Job rotation

Select The BlankQuestion The ________ provide resources to approved employment schemes in the organised &marginised sectorsCorrect Answer Employment Generation Fund


Select The BlankQuestion No worker employed in any industry who has been in continuous service for more than________ , can be retrenched until prior permission from the govt. to retrench in undertakingsemploying more than 100 peopleCorrect Answer 1 yearYour Answer 1 year

Multiple Choice Multiple AnswerQuestion Why do most companies want HRD audit?Correct Answer Change of Leadership , To make HR function business-driven , For growth &diversificationYour Answer Change of Leadership , To make HR function business-driven , For growth &diversification

Multiple Choice Single AnswerQuestion In the future what sort of organisations would provide expert advice & consultancy &further will also supply human resources for executing their projects.Correct Answer Employee leasingYour Answer Employee leasing


Multiple Choice Single AnswerQuestion Federations may invite the management's representatives to participate in workingcommittee meetings. Who would the unions at Plant level / Shop level essentially invite?Correct Answer Representatives from line & personnel department.Your Answer Representatives from line & personnel department.

Select The BlankQuestion Expenses incurred by a firm on recruitment , training & devlopment of employees aretreated as ________Correct Answer Current costsYour Answer Current costs

Multiple Choice Single AnswerQuestion What is concerned with developing a pool of candidates in line with the human resourcesplanCorrect Answer RecruitmentYour Answer Recruitment




Multiple Choice Single AnswerQuestion Name the person who lacks the other basic qualities can lead others in the wrong direction.Correct Answer LeaderYour Answer Leader

Multiple Choice Multiple AnswerQuestion what are the common objections against the treatment of people as assets in a HRM systemCorrect Answer There is no assurance of future benefits , people are not owened by the organisation, it may not be recognised by tax lawsYour Answer people are not owened by the organisation , it may not be recognised by tax laws ,There is no assurance of future benefits

Multiple Choice Single AnswerQuestion What is concerned with developing a pool of candidates in line with the human resourcesplanCorrect Answer RecruitmentYour Answer Recruitment

Multiple Choice Single AnswerQuestion The 'Zero defects' concept emphasizing adherence to quality requirements and employeemotivation was prompted by -Correct Answer CrosbyYour Answer Crosby

Multiple Choice Multiple AnswerQuestion Name the steps that develop strategic framework for HRDCorrect Answer Realistic employee development , Measurable employee development , Well costedemployee developmentYour Answer Realistic employee development , Measurable employee development , Well costedemployee development

Multiple Choice Multiple AnswerQuestion While planning for a period of five years, the expected loss situation can be evaluated interms of:Correct Answer Retirement , Transfer , DeathYour Answer Retirement , Transfer , Death


Select The BlankQuestion ________ are the visible amounts given for fertilizers export promotion, etc.Correct Answer Explicit subsidiesYour Answer Explicit subsidies


Multiple Choice Multiple AnswerQuestion Under the appraisal panel which are the qualities that can achieve good results despite thedifficulties inherent in the potential appraisal:Correct Answer Creative imagination , Sense of reality , Effective leadership


True/FalseQuestion Analysis of secondary data can give a lot of insights into the HRD assets & liabilities of thecompanyCorrect Answer TrueYour Answer True

Select The BlankQuestion The________ can be made using a checklist of questionsCorrect Answer ObservationYour Answer Observation

Select The BlankQuestion The job evaluation programme once installed must be continued on a ________ basis.Correct Answer permanentYour Answer permanent

Multiple Choice Single AnswerQuestion What is one of the major reasons for a perceived rise in number of moon - lights in thecoming future?Correct Answer Change in values & expectations.Your Answer A change in standard of living

Multiple Choice Multiple AnswerQuestion What are the areas where the auditors should physically visit the workplace?Correct Answer Canteens , Living colony , Training roomsYour Answer Training rooms , Canteens , Living colony

Multiple Choice Multiple AnswerQuestion What are the action steps for effective Benchmarking?Correct Answer Identifying the human resources related areas to be benchmarked. , Prepare a reportthat documents the processes, functions, its extent & result areas , Understand why such a study isbeing conductedYour Answer Identifying the human resources related areas to be benchmarked. , Prepare a reportthat documents the processes, functions, its extent & result areas , Understand why such a study isbeing conducted




Multiple Choice Multiple AnswerQuestion What are the published literature of the company which help in assessing the strengths andweakness of HRD

Correct Answer Manual reports , Marked Handouts , Personal ManualYour Answer Manual reports , Marked Handouts , Personal Manual

Select The BlankQuestion At Hewlett Packard, as part of their BPR programme, the ________directs resources fromapplicants to a centralised employment response centre.Correct Answer EMSYour Answer EMS

True/FalseQuestion Depending on the career path model of managers, some specialised training inputs aregiven at pre-determined times to make him more handling the new higher assignmentCorrect Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion What is the act of taking up part time job or business or industrial unit simultaneously withthat of the original job?Correct Answer Moon-lightingYour Answer Moon-lighting

Multiple Choice Single AnswerQuestion Name one of the components systems of HRD :Correct Answer Career systemYour Answer Career system


True/FalseQuestion It can be enagued that globalization has reduced poverty in India and China, home to movethat half a billion of the world's poor income groupCorrect Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion Why is it felt that federations & unions in India are not functioning on sound lines?Correct Answer Outside political leadershipYour Answer Outside political leadership


Select The BlankQuestion In one organisation the joke making rounds was that managers came in vertically and wentout ________Correct Answer HorizontallyYour Answer Horizontally

True/FalseQuestion It is not necessary that the subordinate should feel free to participate without fear in theprocess of review & feedback.Correct Answer FalseYour Answer False

Select The BlankQuestion Union leaders at different levels & at federatoins are elected on ________Correct Answer democratic principleYour Answer democratic principle


Multiple Choice Multiple AnswerQuestion What are the prerequisites for the perfect functioning of management participation in tradeunionsCorrect Answer The union should be well organised with sounds rules , the coverage of items fordiscussion & participation should be pre -set , both parties should have implicit faith in informationsupplied by the otherYour Answer The union should be well organised with sounds rules , the coverage of items fordiscussion & participation should be pre -set , both parties should have implicit faith in informationsupplied by the other

Select The BlankQuestion For the period of the lay off up to a maximum of ________ workmen will be paidcompensation equal to half their basic pay & D.A.Correct Answer 45 daysYour Answer 45 days


An efficient plant layout & a good menchmark Ford Motors Ford Motors

Simple act of comparision & learning for organisational improvement Benchmarking Benchmarking


Japanese firms had ling been benchmarking other companies, many of them American Ohirata (1994)Ohirata (1994)

Multiple Choice Single AnswerQuestion According to Lahiry what is the simple act of comparison & learning for organisationalimprovement?Correct Answer BenchmarkingYour Answer Benchmarking

True/FalseQuestion The job falling under the same grade get different wage scale.Correct Answer FalseYour Answer False

Multiple Choice Single AnswerQuestion A candidate immediately after completing his school / collage education joins anorganisation in lower level position. Later he finds it difficult to make both ends meet as his familygrows & thus takes up a part time job or business, etc during his off-hours, this part of moon lighting iscalled :Correct Answer Quarter Moon LightingYour Answer Quarter Moon Lighting


Correct Answer ReligiousYour Answer Religious

True/FalseQuestion Majority of the disputes in industries are related to the problem of wages, salaries &benefitsCorrect Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion What are the uses of the ' Balanced Score Card' as a strategic management system?Correct Answer It is used to clarify & translate vision & strategy , It is used as a management tool. ,It is used to enhance strategic feedback and learning curves.Your Answer It is used to clarify & translate vision & strategy , It is used as a management tool. , Itis used to enhance strategic feedback and learning curves.

Multiple Choice Multiple AnswerQuestion How would the representative of consumer association be able to make a difference in theconsumerism movementCorrect Answer by participating in collective barganing , to demands good supply of quality goodsat fair practices , to demands good supply of quality goods at fairs pricesYour Answer by participating in collective barganing , to demands good supply of quality goods atfairs prices

Multiple Choice Multiple AnswerQuestion Why do employees adopt proxy system ? In order to improveCorrect Answer to their social status , their economic status , their psychological statusYour Answer to their social status , their economic status , their psychological status

Multiple Choice Single AnswerQuestion In the stage of career development cycle which out of the following approach should beadopted to bridge the gap? Alternatives for the training should include a -Correct Answer "Swim or Sink approach"Your Answer "Swim or Sink approach"

Multiple Choice Single AnswerQuestion How can management representatives essentially help employees' organisations?Correct Answer Formulation of plans & providing informationYour Answer By taking on an advisory role

Multiple Choice Single AnswerQuestion A multi-Rate Appraisal and feedback system is essentiallyCorrect Answer a 360 degree AppraisalYour Answer a 360 degree Appraisal


Multiple Choice Multiple AnswerQuestion Besides business process re-engineering & benchmarking ; then are some other useful toolsto bring about continuousimprovement in an organisation.Correct Answer Urgency Motivation , Human Resource Audit , Human Resource AccountingYour Answer Urgency Motivation , Human Resource Audit , Human Resource Accounting

Multiple Choice Multiple AnswerQuestion What are the general characteristics of a Technical - functional competence?Correct Answer Primary interest in functional work , They would like to remain expert rather thanbecome general managers , They consider managerial and administrative responsibilities as avoidableirritantsYour Answer Primary interest in functional work , Such individuals start a new business, less formaking money than for creating product that could be identified as theirs , They would like to remainexpert rather than become general managers

Select The BlankQuestion In one organisation the joke making rounds was that managers came in vertically and wentout ________Correct Answer HorizontallyYour Answer Horizontally

Select The BlankQuestion No worker employed in any industry who has been in continuous service for more than________ , can be retrenched until prior permission from the govt. to retrench in undertakingsemploying more than 100 peopleCorrect Answer 1 yearYour Answer 1 year

True/FalseQuestion A leader who lacks the other basic qualities can lead others in the wrong direction.Correct Answer TrueYour Answer True

Select The BlankQuestion Ulrich (1994) says:The idea of utilising human resource as aa strategic business partner isstill at a level of ________ rather than reality.Correct Answer RhetoricYour Answer Rhetoric

Select The BlankQuestion ________ are those who provide competitive advantage to corporations.Correct Answer PeopleYour Answer Managers

Select The BlankQuestion ________ system stresses on discipline and there is simplicity in the form.Correct Answer Merit ratingYour Answer Merit rating

Multiple Choice Multiple AnswerQuestion Name the first three phases that make up the process of the feedback exercise -Correct Answer Participants orientation , Questionnaire distribution , Monitoring & follow upYour Answer Participants orientation , Questionnaire distribution , Monitoring & follow up


Select The BlankQuestion Where the firm pats the proposed changes into practice is called ________ stage.Correct Answer ImplementationYour Answer Implementation

Multiple Choice Single AnswerQuestion In an employees organisation the flow of decisions from the President / Working Presidentflows to -Correct Answer General SecretaryYour Answer General Secretary


True/FalseQuestion Human resource management is responsible for getting the best people, training andproviding mechanism.Correct Answer TrueYour Answer True

Multiple Choice Multiple AnswerQuestion The HRD outcomes can influence the organisation's business goals which may be in termsof -Correct Answer Higher productivity , Satisfied customers , Satisfied stockholdersYour Answer Cost effectiveness , Higher productivity

Multiple Choice Single AnswerQuestion On the basis of the relative work in the organisation, what is the primary purpose of jobevaluation?Correct Answer To set wagesYour Answer To set wages


Select The BlankQuestion One of the feature HRD goals are, ________ is a perishable commodityCorrect Answer LabourYour Answer Labour

Multiple Choice Single AnswerQuestion Federations may invite the management's representatives to participate in workingcommittee meetings. Who would the unions at the department / divisional level invite to attend suchmeetings?Correct Answer Divisional / departmental manager & personnel manager.Your Answer Divisional / departmental manager & personnel manager.


True/FalseQuestion Under the balanced score card approach the expectation of three shareholdersCorrect Answer TrueYour Answer True

Select The BlankQuestion In ________ company, there is no sophisticated or detailed manpower planning donecovering the current and future needs of the entire organisation.Correct Answer LARSEN & TUBRO LTD.Your Answer LARSEN & TUBRO LTD.

Multiple Choice Single AnswerQuestion What was the expenditure of the States on human resource development in 1992-93 ?Correct Answer Rs 1,29,020 millionYour Answer Rs 1,29,020 million

True/FalseQuestion After the world War II, 'Made in Japan' became a synonym for shoddy goods, but the TQMconcept put it on the map.Correct Answer FalseYour Answer True


Job analysis It is one of the job evaluation process which finds out relevant facts. It is one of the jobevaluation process which finds out relevant facts.

Non-quantitative job evaluation category. Simple ranking and grading are palced under such category.Simple ranking and grading are palced under such category.

Quantitative job evaluation Point system and factor comparison methods are placed under suchcategory. Point system and factor comparison methods are placed under such category.

The beneficiaries to business firms by job evaluation It enables Cos. to get data in local wage surveysto establish job classification. It enables Cos. to get data in local wage surveys to establish jobclassification.

Multiple Choice Single AnswerQuestion After which stage many good organisation in India have entered a competitive phaseCorrect Answer LiberalisationYour Answer Globalisation

Multiple Choice Multiple AnswerQuestion Name the various steps considered under Factor comparision system:Correct Answer Allocation of correct rate to each key job , Selection of job characteristics ,Determination of correct rates of key jobsYour Answer Allocation of correct rate to each key job , Selection of job characteristics ,Determination of correct rates of key jobs

Multiple Choice Multiple AnswerQuestion Name the appropriate method for forecasting demand which will be best suited toorganisation:Correct Answer Time frame , Resources availableYour Answer Time frame , Resources available , Stability

True/FalseQuestion Workers and trade unions never praticipate in the management of human resources


True/FalseQuestion The Asian Institute of Management have introduced a unique course called "ManagerialWalkabout". The idea of the course came from Prof. M. Gibbons of Simon Fraser University, BritishColumbia.Correct Answer TrueYour Answer True


Multiple Choice Single AnswerQuestion On what grounds are training sessions normally criticised?Correct Answer Trainers conduct the programme on the basis of what they know rather than whatthe trainees needYour Answer Trainers conduct the programme on the basis of what they know rather than what thetrainees need


Multiple Choice Multiple AnswerQuestion Under the phase 3 "Monitoring and Follow Up" the rater also identifies himself in severalroles in the questionnaire like a -Correct Answer Superior , Subordinate , ColleagueYour Answer Superior , Subordinate , Colleague

True/FalseQuestion As per the Human Development Balance sheet, 1997 30% of the total population (world)lives in abolute povertyCorrect Answer FalseYour Answer False

Multiple Choice Multiple AnswerQuestion Under the workshop methodology, a series of diagnostic exercises through question aretaken, theses are:Correct Answer How would you critically evaluate the job rotation in your company? , What are thethree good things in your performance appraisal systems? , What are the strengths & weaknesses ofyour training policies & practice?Your Answer How would you critically evaluate the job rotation in your company? , What are thethree good things in your performance appraisal systems? , What are the strengths & weaknesses ofyour training policies & practice?

Select The BlankQuestion The national renewal fund is administered by the department of industrial development.The NRF was proposed to have a corpus of ________ which would be contributed from budgetorysupportCorrect Answer Rs. 2000 croresYour Answer Rs. 2000 crores

True/FalseQuestion Depending on the career path model of managers, some specialised training inputs aregiven at pre-determined times to make him more handling the new higher assignmentCorrect Answer True

Your Answer True

True/FalseQuestion A major beneficiary of liberalization and consequently competition not been the consumer….. But the inustryCorrect Answer FalseYour Answer False


Need for HRD Audit It attempts to find out the future HRD needs of the company after assessing thecurrent HRD activities & inputs It attempts to find out the future HRD needs of the company afterassessing the current HRD activities & inputs

Limitation of HRD Audit It does not give evaluation of individuals but focuses on unit and systems. Itdoes not give evaluation of individuals but focuses on unit and systems.

Definition of HRD Audit It is a comprehensive evaluation of the current HRD strategies structure,systems styles and skills in the business plans of a company It is a comprehensive evaluation of thecurrent HRD strategies structure, systems styles and skills in the business plans of a company

Role of HRD Audit in business improvement It helps in changes in the styles of the top management Ithelps in changes in the styles of the top management

Multiple Choice Single AnswerQuestion When do managers lose faith in the fairness of the top management.Correct Answer Promoting from outsideYour Answer Promoting from outside

Multiple Choice Single AnswerQuestion What is that describes the duties of the job, authority relationship, skills requirement,conditions of work etc.Correct Answer Job analysisYour Answer Job analysis



Multiple Choice Multiple AnswerQuestion Name the steps that develop strategic framework for HRDCorrect Answer Realistic employee development , Measurable employee development , Well costedemployee developmentYour Answer Realistic employee development , Measurable employee development , Well costedemployee development

Multiple Choice Multiple AnswerQuestion According to Ulrich (1994), today's human resource professionals need to move towardseffectively fulfilling the multiple roles of -

Correct Answer Employee champions who are able to relate to & meet the needs of employees ,Strategic partners , Change agentsYour Answer Employee champions who are able to relate to & meet the needs of employees ,Strategic partners , Change agents

Multiple Choice Single AnswerQuestion In the future what sort of organisations would provide expert advice & consultancy &further will also supply human resources for executing their projects.Correct Answer Employee leasingYour Answer Employee leasing



Correct Answer to their social status , their economic status , their psychological status

Your Answer to their social status , their economic status , their psychological status



Your Answer culture

True/FalseQuestion Monitoring and Follow-up follows the distribution of questionnaires to all

assessors.Correct Answer True

Your Answer False

True/FalseQuestion The individual with a deep speed insight will not go quickly to the least

of a problem.Correct Answer False

Your Answer True

Select The BlankQuestion The ________ role is to ensure the deserving managers should get

appropriate opportunities for job Rotation.Correct Answer Reviewer

Your Answer Reviewer

Multiple Choice Multiple AnswerQuestion Under the phase 3 "Monitoring and Follow Up" the rater also identifies

himself in several roles in the questionnaire like a -Correct Answer Superior , Subordinate , Colleague

Your Answer Superior , Subordinate , Colleague


Question What are the component/elements of a flow of decisions in employeesorganisations?

Correct Answer Providing wrong information about management , PromotoinalOpportunities , Grievance Procedure

Your Answer Political tactics , Promotoinal Opportunities , Grievance Procedure

Select The BlankQuestion A strategy based on superior service is very powerful as the ________

is highCorrect Answer value added


Multiple Choice Single AnswerQuestion Women employees presently restrict / limit their career to selected jobs

& organisations. But, they will soon be ready to take up all types of jobsin different types of organisations. This phenomenon is known as -


Your Answer Boundrylessness career group




Multiple Choice Multiple AnswerQuestion Name the various steps considered under Factor comparision system:

Correct Answer Allocation of correct rate to each key job , Selection of jobcharacteristics , Determination of correct rates of key jobs

Your Answer Selection of job analysis , Allocation of correct rate to each key job ,Selection of job characteristics


Assessment Routes?Correct Answer 2nd Assessor-superior of first assessor, 2nd Assessor- superior of the

1st assessorYour Answer 1st Assessor-immediate superior, 2nd Assessor, 360 degree approach






Your Answer True






Your Answer True

Multiple Choice Multiple AnswerQuestion Name of the various HRD score card:

Correct Answer HRD systems maturity score , Competency score , HRD competenciessystems maturity score

Your Answer HRD systems maturity score , Competency score , HRD competenciessystems maturity score


An efficient plant layout & agood menchmark

Ford Motors BPR

Simple act of comparision &learning for organisationalimprovement

Benchmarking Ohirata (1994)

The Malcolm BridgeNational Quality Award

Xerox (1989) Ford Motors

Japanese firms had lingbeen benchmarking othercompanies, many of themAmerican

Ohirata (1994) Benchmarking

Match The Following









It is a systematic, orderlyand objective method ofevaluating the present andpotential utility of employeesto the organisation.






developmental needs of each employee.Correct Answer True

Your Answer False








the following elements of HRM. Those are:Correct Answer Suitable compensation plan , Selection of the right people , Good



Select The Blank

Question In no phase of business life is ________ as important as in makingpromotion decesions.

Correct Answer Integrity

Your Answer Integrity

Multiple Choice Multiple AnswerQuestion Name the three important components in aligning business strategy

with HR practice:Correct Answer Business Strategy , Human Resource Practices , Organisational

CapabilitiesYour Answer Business Strategy , Organisational Strategy , Human Resource

Practices






Your Answer Benevolent






Your Answer Strength the trade union movement , maintain Industrial harmony ,Develop sound human relations



behaviour

Your Answer Feedback management , Action planning , Reinforcement of newbehaviour

Multiple Choice Single AnswerQuestion Name the person who lacks the other basic qualities can lead others in

the wrong direction.Correct Answer Leader

Your Answer Leader


'command - and - control' approach to ________.Correct Answer 'Mobilised -and - enable'




Your Answer True

Select The BlankQuestion In one organisation the joke making rounds was that managers came in

vertically and went out ________Correct Answer Horizontally

Your Answer Horizontally




True/FalseQuestion Human resource Audit is full-fledged methodology to bring about a

change.Correct Answer False

Your Answer False


Question What does a Supervisory Skill Level Survey entaial?

Correct Answer Method of measuring training needs of a Co's supervisors through welldesigned psychometric tests

Your Answer Method of measuring training needs of a Co's supervisors through welldesigned psychometric tests


follows:-Correct Answer How well are HR practices linked to business goals , Are good HR

practices & HRD systems & processed being designed , Are thesystems internally sound consistent & relevant

Your Answer How well are HR practices linked to business goals , Are good HRpractices & HRD systems & processed being designed , Are thesystems internally sound consistent & relevant





professionally managed Cos'Correct Answer HRD practices

Your Answer HRD practices

True/FalseQuestion HRD audit can give significant inputs about existing stage of

accountability of employees.Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion When employees spend half of the time and / or resources available to

them on a second job / occupation for luxuries / comforts it is known as:

Correct Answer Half Moon lighting

Your Answer Half Moon lighting


complete the appraisal as at 31st Aug.


Your Answer False


Correct Answer To not only measure training supervisors by comparing theirperformance with that of several thousand supervisors in other Cos.

Your Answer To not only measure training supervisors by comparing theirperformance with that of several thousand supervisors in other Cos.

True/FalseQuestion Collecting bargainig is an institutional process for solving problems

arising directly out of employee-worker relationshipsCorrect Answer False

Your Answer False




Your Answer Compartmentalisation







Your Answer Prompt approval , Problem collection , Regular communication

Multiple Choice Single AnswerQuestion The birth of the quality control movement in Japan took place in the

early -Correct Answer 1960's

Your Answer 1970's



Correct Answer True

Your Answer True

True/FalseQuestion A leader who lacks the other basic qualities can lead others in the

wrong direction.Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion According to Ulrich (1994), today's human resource professionals need

to move towards effectively fulfilling the multiple roles of -Correct Answer Employee champions who are able to relate to & meet the needs of

employees , Strategic partners , Change agentsYour Answer Employee champions who are able to relate to & meet the needs of

employees , Strategic partners , Change agents

True/FalseQuestion Some employees may not like flesibility in horizontal movement from

one job to anotherCorrect Answer True

Your Answer True







1 year to 5 years

Immediate Within 1 year Data from within theorganization

Intermediate 1 year to 5 years Beyond 5 years

Multiple Choice Single AnswerQuestion The anchor for an individual who is attached to an organisation or a

location rather than to work is essentially termed :Correct Answer Search for security





Multiple Choice Single AnswerQuestion What is it that Moon-lighting by employees, if extensively part taken,

affect Human Resource Manager in the future adversely?Correct Answer Disharmony in individual & organisational goal balance.


Multiple Choice Multiple AnswerQuestion Performance counselling refers to the help provided by a manager to

his subordinates, it attempts to help the employee in.-Correct Answer Supportive atmosphere , Empethetic atmosphere , Setting goals




Your Answer True

Multiple Choice Single AnswerQuestion What should be suggestive and not prescriptive .




representatives of employees & employers have to participate in themeeting of collective bargaing

Correct Answer True

Your Answer False


Correct Answer True

Your Answer True



Your Answer complex



Your Answer Promoting Management practices

Select The BlankQuestion ________ is a difficult exercise, therefore it should be done with care.

Correct Answer Potential appraisal

Your Answer Performance appraisal




Select The BlankQuestion The ________ management of the organisation is committed to

develop the competencies of employees on a continous basisCorrect Answer Top

Your Answer Top




Your Answer strong pillars of justice

True/FalseQuestion The degree to which an individual possess the innate quality of breath

of mind is the most direct indication of the individual's ultimate potential.Correct Answer True

Your Answer True



Your Answer True







Multiple Choice Single AnswerQuestion Name one of the drawbacks that can take place while designing the

form-Correct Answer The rating scale are ambiguous

Your Answer The rating scale are ambiguous


should be done; some thumb-rules areCorrect Answer Make out a time bound plan to workon your liabilities , Choose first the

liability which is hindering your growth the most , Build your career onyour assets

Your Answer Make out a time bound plan to workon your liabilities , Choose first theliability which is hindering your growth the most , Build your career onyour assets


effectiveness is very simple.Correct Answer False

Your Answer False


terms of the relative importance of the following factors:Correct Answer Supervision & leadership , Co-operation & association outside the line

of authority , Probability & consequences of errorsYour Answer Supervision & leadership , Leadership & management , Probability &

consequences of errors

Multiple Choice Multiple AnswerQuestion What includes in Salary Survey ?

Correct Answer Inflation indicators , Salary budget averages , Average salaries

Your Answer Average Compensation , Inflation indicators , Average salaries


Question In the stage of career development cycle which out of the followingapproach should be adopted to bridge the gap? Alternatives for thetraining should include a -



Multiple Choice Single AnswerQuestion Pfeffer (1998) has identified seven dimensions of successful

organisations, name one of them.Correct Answer Employment security

Your Answer Performance appraisal



Your Answer False









unionsim unionsim


requisites for consumersim a much neglected sphere ofthe market

Multiple Choice Multiple AnswerQuestion According to Gurucharan Das what should Indian companies focus its

effort to emerge winners in the light of the liberalization & globalization?Correct Answer Be able to capitalize on global trade , Not ignore quality , Product

developmentYour Answer Be able to capitalize on global trade , Not ignore quality , Product

development

Multiple Choice Multiple AnswerQuestion Why would management participation in trade union be open to

opposition by a few?

Correct Answer trade union leader may feel thire influence decelerated among tradeunion members , member may view thire movement weakend with theinfluence of management , due to misunderstandings cropping upamong leader & members

Your Answer trade union leader may feel thire influence decelerated among tradeunion members , member may feel thire privacy being voileted ,member may view thire movement weakend with the influence ofmanagement

Multiple Choice Multiple AnswerQuestion What are the common job responsibilities of an executive?

Correct Answer Co-ordinate Training Programme , Keep cost within budget , PublishHouse Journal

Your Answer Co-ordinate Training Programme , Keep cost within budget ,Administrative Skills



Your Answer Reduce work hours , Increase work hours , Reassign the jobs



Your Answer Primary

Multiple Choice Single AnswerQuestion Which management is committed adequately to competency building

through multi - rater feedback -Correct Answer Top

Your Answer Lower




True/False

Question Human resource management is responsible for getting the bestpeople, training and providing mechanism.

Correct Answer True

Your Answer True





ratings of individual's personality traits such as -Correct Answer Initiative , Drive , Creativity

Your Answer Initiative , Drive , Creativity

True/FalseQuestion When individual job description and grade description do not match

well, the evaluators classify the job using their subjective judgement.Correct Answer True

Your Answer True



Your Answer Labour


Multiple Choice Multiple AnswerQuestion What are the basic features of TQM approach?

Correct Answer Business philosophy based on customer satisfaction. , Aims at chargingthe system. , Getting it right the first time & everytime.

Your Answer Business philosophy based on customer satisfaction. , Aims at chargingthe system. , Isolated change mechanism.

Multiple Choice Single AnswerQuestion What is regarded as the preventive tool in case of any differences of

opinions among the members of rating committee.Correct Answer Job specification

Your Answer Job analysis


Major sources of recruitmentin private sector.

Employee recommendationsand advertisement.

Employee recommendationsand advertisement.

SANDOZ INDIA LTD. Internal Advertising isrestored for all vacancies.


NATIONAL MACHINERYmanufacturers ltd.


Internal Advertising isrestored for all vacancies.

Major sources of recruitmentin public sector.


Scheduled tribes andscheduled castes &employee recommendations.

Multiple Choice Single AnswerQuestion What can give significant inputs about existing state of accountability of

employees.Correct Answer HRD audit

Your Answer TQM Interventions

True/FalseQuestion The first HRD department in the Indian corporate sector was started in

1975 in Larsen & Toubro (L & T).Correct Answer True

Your Answer True



Your Answer True

True/FalseQuestion The benefit of job evaluation is that it lays down the foundation for a

rational wage structureCorrect Answer True

Your Answer True


Correct Answer HR

Your Answer HRD



Your Answer Cost effectiveness , Higher productivity , Satisfied customers




Multiple Choice Multiple AnswerQuestion 360 - Degree Appraisal is to get a broad assessment of an individual

from different sources, following factors need to be watched at thisstage -


Your Answer Individual learning , Organisational learning , Improved Individualbehaviour


Correct Answer Successful HR department will focus on organisational performance. ,HR's value will be to have the right people ready at right time. , Thefocus of the HR function will be human capital development &organisational productivity.

Your Answer Successful HR department will focus on organisational performance. ,HR's value will be to have the right people ready at right time. , Thefocus of the HR function will be human capital development &organisational productivity.


whether to promote largely from whithin the organisation or to hirepeople from outside at all levels.



Select The BlankQuestion Companies can offer the option only to employees who are above

________ years of age or have served with the company for 10 years.Correct Answer 40

Your Answer 40

True/FalseQuestion Giving a business group exposure when the boss goes on long leave,

or long training etc is a good mechanism of career planningCorrect Answer False

Your Answer True


Feedback It should be data-based andnot impressionistic

It should be data-based andnot impressionistic

Rapport building In this case there is aclimate of acceptance &warmth

In this case there is a climateof acceptance & warmth

Exploration In this case, the employeeshould appreciate hisstrengths & weakness.

These help in gathering moreinformation and in stimulatingthinking.

Action Planning In this case, the interviewshould end with specificplans of action for thedevelopment of theemployee.

In this case, the interviewshould end with specificplans of action for thedevelopment of theemployee.



Your Answer Change in profiles





workplace?Correct Answer Canteens , Living colony , Training rooms

Your Answer Cities , Canteens , Living colony

Multiple Choice Multiple AnswerQuestion The concept of 'quality' underwent numerous refinements, which out of

the following pioneered such refinements?Correct Answer Deming , Shewhart , Juran

Your Answer Ishikawa , Deming , Shewhart



Your Answer periodical



Your Answer Training clarity





Japenese have been adopted the world over. Name some ofMatsushita's Systems of benchmarking?

Correct Answer Just in Time (JIT) , Point of Sale (POS) system , System of divisions(Profit centres) within a centralized banking system

Your Answer Just in Time (JIT) , Point of Sale (POS) system , Work Force Solutions(WFS) system

Select The BlankQuestion ________ of more than 1500 managers in Dr. Odiorne's study were

found to be in the Work Horse categoryCorrect Answer 0.79

Your Answer 0.85

Multiple Choice Single AnswerQuestion Why is it that management should take extra care while framing

personnel policies, especially where an employees organisation doesexist?

Correct Answer Federations are eveready to challenge management action, particularlywith respect to promotions, transfers, seniority

Your Answer Federations are eveready to challenge management action, particularlywith respect to promotions, transfers, seniority



Your Answer Culture



Your Answer Training Committee

Select The BlankQuestion ________ is the example of the balanced score card applications in

some companies.Correct Answer AT & T

Your Answer AT & T


Correct Answer Better organisational health , Better developed roles , Better utilisationof human resources

Your Answer Better organisational health , Better developed roles , Better utilisationof human resources






Your Answer latency

Multiple Choice Single AnswerQuestion What forms the last phase of the 360-degree feedback exercise

Correct Answer Individual counselling

Your Answer Individual counselling


Correct Answer True

Your Answer True

True/FalseQuestion Organizations gear most of their management succession activities to

the immediate past.Correct Answer False

Your Answer True


policies pertaining to human resources management of variousindustries

Correct Answer True

Your Answer True

True/FalseQuestion True / False

Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion According to shroff (1995) the government needs to foucs on three

areas which are likely to inpute the effective implementation of theeconomic policy, they are

Correct Answer Inadequate institutional reform , the speed and sequence of reformmeasures , Inadequacies in the communication & political managementof there measures

Your Answer Inadequate institutional reform , the speed and sequence of reformmeasures , lack of directional support






Your Answer False



Your Answer By taking on the role of facilitators

True/FalseQuestion Organisations presently are taking measures to satisfy the workers

through various methods including the schemes of worker &participation in management

Correct Answer True

Your Answer True


choosing randomly from the participant's list of work related employees.Each rater receives an envelop having the following :-

Correct Answer Letter from the administrator , Letter from the participant solicitingfeedback , Self addressed envelope from the administrator

Your Answer Letter from the administrator , Letter from the participant solicitingfeedback , Self addressed envelope from the administrator

Multiple Choice Single AnswerQuestion In an emerging scenario, necessitating speed, flexibility, quality and

willing ability to change, what sort of role does human resourcepersonnel critically need to take on?

Correct Answer As strategic business partner

Your Answer As a supportive role






Your Answer Structured

Multiple Choice Multiple AnswerQuestion A key HR role in the firm will be multidisciplinary consulting around -

Correct Answer Individual , Team , Business unit

Your Answer Individual , Team , Business unit

Human Resource Management—Page 1

ASSIGNMENT

Q.1 a) What is the impact of globalization and liberalization on industries in ourcountry?

Answer 1(a)

During the mid 1980s, the Congress Government headed by Rajiv Gandhi made a move tochange the policies regarding business, licenses, and permits, as also its attitude towardsmultinational companies (MNCs) operating in India. However, it was only during the succeedinggovernment of Narasimha Rao government that a strategy was actually formulated in this directionand marketed both in India and abroad. The strategy aimed to bring the Indian economy into themainstream of the global economy, and at the same time allow a whiff of competition and growthto Indian business. This it was hoped would bring a new dimension to the concepts of quality,productivity, and growth.

In evitably, the winds of liberalization that swept through the nation opened a variable Pandora box,with far-reaching implications for hu7man resources management. It bought in a new era oftechnology, quality consciousness and competition which compelled Indian business to wake upfrom its somnambulism and reassess its assumptions for dealing with the complete-or-perish’situation.

India has proven world that despite its chaotic political scenario, imbalance wealth distribution,redundant bureaucracy, past baggage of Nehruvian socialism, and its sundry other problem, it canimplement sustainable economic restructuring in the world’s most populous democracy. India hasthe potential, but the strong economic performance of recent years requires continuing efforts todeepen it and make it work.

Since foreign entrants in India have distinct advantage in terms of state-of—art technology R&D.

Strong brand equity, Indian companies will be ringlet carefully quality system, capital andchallenged to shape out. On the other hand, multinational companies (MNCs) have to settle downand be accepted by the domestic consumer, which is not always an easy process. Das givesguidelines to Indian companies for pursuing a winning strategy in the face of global competition.

The after math of liberalization and globalization has made Indian companies conscious ofcompetition and quality and acquire a totally global mindset. According to Gurucharan Das theyneed to:

1. Focus on a single area of competence and not haplessly diversity2. Initially concentrate on the domestic market and then leverage their economies of scable

overseas3. Be able to capitalize on global trade4. Not ignore quality even when they are pursuing a low cost strategy5. Be able to overcome their historic phobia for investing in product development.

Synergy between industry and government in an emerging country such as India is a majorrequirement. Several factors from which private enterprise was barred, till the recent past have beenopened up. Simultaneously the domestic industry is reforming itself to meet the challenges ofopportunity and competition from multinationals. The latter being a fresh entrant in Indian businesshas an advantage of designing its systems and procedure according to the challenged environment.


Established Indian organizations however will have considerable baggage to carry, in terms ofsystems and also manpower.

Although India has significantly progressed due to the structural adjustment program, a lot remainsto be achieved. A free market economy demand a transparent set of laws and quick disposal oflitigation-something that the archaic Indian judicial system is ill-equipped to cope with.

The conflict between labor and capital had formed the basis of unionization in India. The unionsdemanded protection of labor against capital. With the introduction of technology and competition,the very existence of their jobs had become a major area of concern for the workers. Today due torestructuring programmed, in the short run job loss is quite significant in May industries.

Liberalization has not liberated poor in villages from the clutches of the moneylender. The ruralpoor are now perhaps even more under the grip of corrupt petards than say years ago.

Although there is little doubt that liberalization and globalization will generally lead to a buoyanteconomy, one needs to be watchful of the intense pain that change can cause to the affectedsections of society during the crucial transition period.

Q1 (b) What is the effect of competition on Human Resource Management?

Answer 1 (b).

As a result of domestic and international competition, human resource management is beinggiven a key role. Some of the effects in HRM are highlighted below:

� With manpower costs going up, and the need to bring product prices down to meet competition,manpower productivity has become a central issue in organizations. HR professionals will haveto play a crucial role to fulfill this need.

� Another area of intervention would be in the case of joint ventures where professionals willhave to predict and manage culture-fir policies. Companies are focusing on people with rightprofiles as also those who are capable.

� There is increasing emphasis on training and retraining to tap talent.� Companies are showing increasing willingness to retain talent and redeploys manpower

necessary.� In some industry, India employees are being sought after abroad. This coupled with

competition for employees among Indian companies, has led to an alarming attrition rate forsome companies. To meet ambitious career aspirations and salary expectations, HR departmentare usually industry wise benchmarking for salary revisions.

� Employee compensation is being linked and programmers are becoming more focused,responsive and are also constantly reviewed against the external environment.

� Globalization has resulted in an influx of foreign managers to India.� Corporate restructuring and redefining of roles are areas also focus


Q2 (a) What is Performance Appraisal? What are the objectives of the PerformanceAppraisal System?

Answer2 (a)

Performance appraisal can be defined as a formal exercise conducted by anorganization to evaluate its employees in terms of the contribution made by them towardsachieving organizational objectives or there personal strengths and weaknesses and in termsof the attributes that he has shown in achieving the objectives of the organization.

Objectives of the Performance Appraisal

The basic objectives of Personal Appraisal are as follows:1. It enables each employee to understand his role and responsibility of the job that is

being done by him/her.2. To make each employee aware about his own strengths and weaknesses with

respect to his role in the organization.3. It identifies the developmental needs of the employee of the organization.4. It tends to improve the relationship between the superior and subordinate through

realization that each is dependent on each other.5. It serves as a mechanism for improving the communication between the

subordinate and the superior. The subordinate is well aware of the expectations oftheir superiors.

6. It provides an opportunity for the employees for their self-evaluation and goalsetting.

7. It enables every employee to internalize the norms and values of the organizationsso that an organizational identity and commitment is developed throughout theorganization.

8. It prepares its employees for higher jobs by continuously reinforcing developmentof behavior and qualities for their high level positions.

9. It tends to motivate its employees and create a healthy environment in which theemployees feel free to work.

10. It helps in a variety of personnel decision by generating relevant data on eachemployee periodically.

So performance appraisal can be treated as a tool, which can help the employee and theorganization to work together in a more cordial manner towards the achievement of theorganizational goals. Its acts a force which tends to motivate the employees of theorganization to work towards the attainment of the organizational and personal goals.


Q2 (b) Explain the concept of 360-degree appraisal. How is this concept used in industry toappraise the employees?

Answer2 (b)

360-degree appraisal is basically Multi Rater Appraisal and feedback system,where a number of assesses an individual assesses including superior, subordinates, peers,and internal and external customers. The assessment is made on questionnaire speciallydesigned to measure behaviors considered as critical for performance. The concernedpersons do the appraisal anonymously and officials of the HRD department collect theassessment. The assessment is consolidated and feedback profiles are prepared and given tothe participants after a workshop or directly by his boss or the HRD department inperformance review discussion session.

Objective of 360-degree feedback

1. It provides an insight into the strong and weak areas of the candidates in terms ofeffective performance of roles, activities, style, traits, qualities, and competenceimpact on others.

2. It helps in identifying the developmental needs and preparing development plansmore objectively in relation to current or future roles and performanceimprovement for an individual or a group.

3. It helps in data generating to serve as a more objective basis for rewards and otherpersonnel decisions.

4. It acts as a basis for performance linked pay or performance rewards.5. Alignment of individual and group goals with organizational vision, values and

goals.

360-Degree FeedbackThe whole process of conducting 360-Degree feedback process in any organization couldlast anywhere from one and a half to about 3 months from the start, depending of course onthe coverage of people and the geographical spread of the organization’s unit.

Five phases that make up the process of the Feedback exercise are:

1. Participants Orientation and modality of the exercise: this phase lays thefoundation of the whole exercise in the organization. Some very important issuesthat are discussed and clarified in this phase are as follows:

� Purpose of 360-degree feedback.� How is it going to be administered?� Who are going to rate or provide feedbacks?� Who will analyze the data?� Is it a part of the performance appraisal.� Does the organization own the data generated and could corporate

decisions be taken on this basis?� Validity of the data generated and raters rating.

Also discussed and clarified are the issues related to choosing the raters, guidelinesfor the process, type of work related people who are eligible to give the feedbackand also the anonymity maintained during the whole exercise.


2. Questionnaire distribution: All participants are to submit a list of appraisal bywhich they would like to assess. Guidelines, if any, for choosing assessors woulddepend on factors such as size of the company and the work culture therein. Thereare companies where the HR department lists out the rater by choosing randomlyfrom the participant’s list of work related employees. Each rater receives anenvelops having the following:

� Letter from the administrator: it includes brief description regarding theexercise regarding the exercise, name of the participant nominated for theworkshop and a request for feedback, which would help enhanceeffectiveness of the participant.

� Letter from the participant soliciting feedback: contains his/her directrequest to the rater explaining the exercise and to whom thequestionnaires are being given

� Self-addressed envelop from the administrator: contains a note of thanksfrom the participant’s side and reinforcement or anonymity.

� Questionnaires

3. Monitoring and Follow Up: this phase follows the distribution of questionnaires toall assessors. Since the whole exercise is done on an anonymous basis, it is difficultto closely monitor on who has sent the feedback and who has not sent. All thequestionnaires are being processed in a central place of the administrator. And thenthese questionnaires are being processed for the name of the participant, theworking relationship of the rater and hence for each participant, a schedule is beingkept regarding the feedback the assessor is getting.

4. Data Feeding and Reports: as the questionnaires are being received the data isbeing feeded in the computer in its raw form. There is a pre-set format that on basisof the questionnaires and the individual data sheet would contain only the rawscores of all his assessors arranged in order of categories of superiors, subordinates,colleagues etc. and as the data is feeded he formulas are being applied.

5. Work shop: basically a two day workshop is conducted which stretches to three ormore days since two days are taken up for distributing the reports and its analysisin a phased manner while the remaining period is used for individual counselingwith the administrator. The two main issues that are stressed through out theworkshop are as follows:

� Openness to feedbacks.� Development attitudes.

Each question in the workshop is being ranked keeping in mind its relativeimportance to the job of the participant. The activity not only help in getting abetter understanding of what each question measures, but also helps them later onin terms of pointing out specific areas needing more attention.

So with the help of all these five phases 360-degree the concept of 360-degree is used in theindustry.


Q3 (a) What is Performance Counseling? Explain the process involved in PerformanceCounseling.

Answer3 (a)

Performance Counseling refers to the help provided by a superior to its subordinates inobjectively analyzing their performance. It focuses on the analysis of performance andidentification of training and developing needs for bringing about further improvement.The major benefits of performance counseling that can help an employee are as follows:

� It helps the employees to know their strengths and weaknesses.� It helps in improving the professional and interpersonal relation between the

superior and the subordinates.� It tends to set goals and formulate action plans for future improvement.� It helps the employees in generating various solutions for different problems.� It provides a supportive and empathetic atmosphere in which the employee feels

encouraged to discuss his suggestions, tensions, conflicts etc.

Process involved in Performance Counseling

The basic process involved in Performance Counseling is that the superior should paycareful attention to the ideas and feeling of the subordinate and should listen to all thesuggestions and ideas that are being given by the employees. He should be able toencourage his employees to be more open towards the new ideas and should feel free totalk to the manager about their tensions and conflicts. This requires both patience and skillson the part of the superior, who is doing the performance counseling. Questions play a veryimportant role in performance counseling as it can help in gathering more information andstimulating thinking. By asking questions the manager will be able to know more about theemployee and will be able to help him in solving different tensions and conflicts that arebeing faced by him. But not all the questions lead to facilitate healthy communication.The manager should be able to make the employee know about his strengths andweaknesses and should help him in overcoming his weaknesses and should be able toconvert his weaknesses into his strengths. The employee should be able to improve therelationship between the superior and the subordinates. With the help of the performancecounseling the manager should be able to provide his employee with an environment inwhich he is free to talk about the different tensions, conflicts and problems.The performance counseling process also includes the setting of goals and formulating theaction plans for the achievement of goals and generating the alternative solutions fordifferent problem faced while working for an organization.

Process involved in performance counseling

For repeated but relatively minor incidents of substandard performance, misconduct, or ruleviolations, corrective counseling and discipline should be progressive. The normal sequence ofaction is: (1) Initial discussion; (2) Oral Warning; (3) Written Reprimand; (4) Suspension; (5)Discharge. Depending on the severity of the case, the action may begin at any of these steps. Anyaction involving suspension or discharge requires prior review by the Assistant Vice President ofHuman Resources or his/her designated representative.

Initial Discussion:Normally, initial disciplinary action should be in the form of an oral discussion, especially forminor rule violations. If it appears that an employee has failed to perform his/her work or conduct


him/herself according to requirements, the supervisor should first talk to the employee about thematter and informally inquire further into the situation. If facts indicate that the employee may havebeen at fault, the supervisor should discuss the matter with him/her and the expectations of thesupervisor or steps needed for improvement. The supervisor should always seek to ascertain theemployee's comments regarding the incident, behavior, or poor performance.

Oral Warning:If the initial discussion fails to produce the desired results, an oral warning is normally the nextstep. With an oral warning, the supervisor should again discuss the matter with the employee. If thesupervisor wishes, he/she may call on another person to be present as a witness, preferably anothersupervisor. The employee should understand the gravity of the situation. With an oral warning, theemployee is put on notice that disciplinary action will be forthcoming if there is a repeated violationor if the situation does not improve. Supervisors should maintain a complete and accurate writtennotation of the warning.

Written Reprimand:Before a Written Reprimand is issued, the employee should be allowed to respond (preferably inwriting) to the charges of misconduct currently made against him/her. If it is then determined that aWritten Reprimand is appropriate, the Written Reprimand should involve both a formal interviewwith the employee by the supervisor and an official memorandum to the employee emphasizing thenegative effect of the employee's conduct or work performance on his/her record and opportunitiesfor advancement. If the immediate supervisor does not have the authority to discharge, then such aninterview should be conducted by or with the permission of the department official who does havedischarge authority. A written reprimand should include: names of everyone involved, dates,description of incident or unsatisfactory performance, witnesses (if any), and action taken.Reference should be made to dates and results of prior oral warning(s), or other writtenreprimand(s), if any. Also included should be action that will be taken if satisfactory improvementdoes not occur. Additionally, this document should provide the employee with information relevantto their right to appeal the action under the Complaint and Grievance Policy (9.03) of the PersonnelPolicies and Procedures Manual. A copy of this policy should be attached to the reprimand. Thereprimanding official should sign the reprimand. It should also bear or request the employee'scomments, if any, and his/her signature. The employee should be informed that his/her signatureindicates receipt of a copy of the reprimand letter, but not necessarily mean that he/she agrees withits contents. If the employee refuses to or is unable to sign the reprimand, a witness, preferablyanother supervisor should verify that the employee has received a copy of the reprimand. A copy ofthe letter of reprimand should be sent to Human Resource Services, Employee Relations division.Written Reprimands will be removed from an employee’s permanent file, and placed in aconfidential file in Human Resource Services, if requested by both the employee and the supervisorand the employee has performed satisfactory work for a twelve (12) month period from the date ofthe last reprimand letter. In unusual circumstances, the department official may request thereprimand be removed from the file prior to the end of the twelve-month period. The reprimand willremain a part of the employee’s record.

Suspension:" Suspension" means the interruption (without compensation) of the active employment statuspending an investigation and decision as to the extent of disciplinary action; or suspension may bedisciplinary action in itself. A supervisor with authority to discharge has authority to suspendwithout pay, either as a disciplinary measure or to permit investigation of alleged charges. Beforesuspension action is taken the immediate supervisor must discuss the situation with his/hersupervisor, the Assistant Vice President of Human Resources or his/her designated representativeand the employee and allow the employee to respond (preferably in writing) to the charges. Ifsuspension is warranted, the employee should be presented with a written document whichindicates he/she is being suspended, the number of days suspended, and the reasons for the


suspension. Suspension involves removal from the payroll for a specified period of time, or in somecases, indefinitely. To suspend (dock) an employee from payroll, the supervisor who has dischargeauthority must forward a written memo to Payroll. The memo should stipulate the name of theemployee being suspended, his/her social security number, and the number of days suspended andthat the employee is "being suspended as disciplinary action for violation of a major work rule. APayroll Authorization Form HRM-6 should be completed to remove the employee from the payroll.

Discharge or Release:In cases other than serious offenses, release from employment should be used as a last resort. Whenit becomes necessary to release an employee, the record he/she has established, in effect, will havereleased the employee. The supervisor/manager who has the authority to employ also has theauthority to discharge. Since the most extreme disciplinary measure is discharge, before thedischarge the supervisor or management official who initiates this action must review with theAssistant Vice President of Human Resources or his/her designated representative, the procedurethat has been followed. This review will assure that the case for dismissal has been objectivelyinvestigated and is both justified and properly documented. Regular non-probationary staff that isbeing considered for discharge for major rule violations shall be given an opportunity to respond tothe allegations (preferably in writing) prior to the decision to discharge. This may be accomplishedin a meeting with the employee or by providing the employee a written letter for his or herresponse. If after reviewing the response, and discharge is in order, an employee should bepresented with a letter indicating discharge, the reasons for the discharge, and the date of thedischarge. As with every step outlined in this policy, the manager must allow for and seek toascertain the employee's comments regarding the situation. Since discharge requires priorconsultation and approval, it should not be done "on-the-spot.” If the management official feels it isimproper to leave the employee on duty until such approval can be obtained, he/she should consultwith Human Resource Services to see if indefinite suspension or administrative leave isappropriate. This also allows time for any necessary investigation.

Immediate Suspension:In extremely serious cases involving unruly behavior, violence or imminent threat to personalsafety or property, the supervisor and/or Police Department may determine the need for immediatearrest or removal from Health Science Center property of an employee. This may include collectingall Health Science Center property from the employee. This should be considered an immediatesuspension and may warrant proceeding with the discharge process above.

So to conclude we can say that the process of Performance Counseling includes all themotivational factors that can help the employees to work freely towards the achievement ofthe organizational goals.

Q3 (b) What are the objectives of Potential Appraisal?

Answer 3(b)

The objectives of potential appraisal are:a. To assess an individual in terms of the highest level of work the individual will be able to

handle comfortably and successfully in future without being over-stretched.b. To assist the organization in discharging its responsibility of selecting and developing

managers for the future to ensure continuous growth of the organization.


Q4 (a) Define TQM. Examine the elements involved in TQM and evaluate the advantagesand disadvantages of TQM.

Answer4 (a)

The ISO 8402 has defined TQM as: “ Management approach of the organization,centered on quality, based on the participation of all its members and aiming at long termsuccess through customer satisfaction and benefits to all members of the organization andto society” or in other words it can defined as a cost effective system for integrating thecontinuous quality improvement efforts of people at all levels in the organization todeliver products and services which ensures quality satisfaction.

Elements of TQM

TQM emphasizes on various elements that support the philosophies of customer focus,continuous improvement, defect prevention and recognition that all shares qualityresponsibility. The basic elements are as follows:1. Management Commitment to quality: the implementation of TQM should start

from top and the management has to be unwavering in its commitment to quality.The management should reflect proper control on the part of the quality of goodsand services that it is giving to its customers.

2. Focus on customers: the basic emphasis of TQM should be on customersatisfaction and the management should assure that the customer’s need andexpectations should be understood and met.

3. Prevention rather that detection of defects: this philosophy seeks to prevent poorquality rather than detecting and sorting out defects. The technologies evolved toprevent defects are statistical process control, continuous process improvement andproblem solving and system failure analysis.

4. Universal quality responsibility: according to TQM, quality is considered as aguiding philosophy that everyone shares in an organization and is not only theresponsibility of the quality control department. Everyone that is responsible forthe production of the good and services should share the credit of the quality of thegoods and services given to the customer.

5. Quality measurement: it plays a very important aspect of TQM and quality being ameasurable commodity one should be aware as to what current quality levels areprevailing and what amount of improvement is to be made in order to improve thequality of the product and should be able to meet the customer satisfaction.

6. Continuous improvement: TQM strives for continuous improvement in all areas,which is made possible by typing in closely with quality measurement anduniversal quality responsibility. The basic objective of this element is that it aims atzeroing on the process deficiencies that allowed the problem. It is not beingattempted on a grand scale but pursued in small, incremental and manageable steps.

7. Root cause correction action: TQM seeks to identify the root cause of the problemsand by implanting corrective actions that address problems at the root cause levelwhich includes problem solving approach and systems failure analysis approachincluding fault free analysis and managing tracking tools.

8. Employee’s involvement and empowerment: according to TQM every employee isan active participant in goal attainment and should be provided with necessarytools and authority to overcome obstacle to achieve the goal of customersatisfaction.


9. Synergy of team: TQM emphasizes on synergy of team to tackle the problem andchallenges of continuous improvement in the quality of the goods and servicesprovided to the customer.

10. Benchmarking: This element involves defining competitor’s best features andadopting the best practices of these organization for once own operations.

11. Inventory reduction: also known as just in time inventory management, intends toaddress the material shortages and quality improvement i.e. the ultimate impact ofthis concept is that as inventory grew smaller, quality improved.

12. Value improvement: The essence of value improvement is the ability to meetcustomer expectation while removing unnecessary cost. Another principle of TQMis to develop long term relationship with a few high quality suppliers, rather thanselecting those suppliers with the lowest initial cost. TQM philosophy believes thatlower initial cost does not reflect the lowest overall life cycle cost if qualityproblem later immerges with the low bidder supplies.

13. Training: this is the basic element of TQM process and can be developed byencouraging continuous improvement in the quality and assuring customersatisfaction.

Advantages of TQM

1. It is able to generate higher profits in accordance with customer satisfaction.2. Helps in manufacturing better quality products at lower cost.3. Reduces wastages and prevents poor quality rather than detecting and correcting

defects.4. It eliminates shortage in the supply of inputs and insures that the organization does

not purchase excessive inventory.5. TQM analysis and improves the basic business system and subsystem to match

customer requirements which helps in reducing product development time.6. Increases the flexibility in meeting the market demand and helps in ascertaining the

requirements of the customer and evolve systems to do a better job in shorter time.7. TQM tends to motivate human resource, as it demands for employee’s involvement

and empowerment.8. It encourages the company to face competition, which is facilitated by better

quality product, lower possible cost and a team of dedicated employees.

Disadvantages of TQM

1. It is enable to provide with reserves, which lead to disappoint, anxiety and evenpanic among the employees of the organization.

2. It is a time consuming process.3. It gives rise to expectation on the part of the customer as the customer become

knowledgeable about what a quality organization is all.


Q4 (b) What are Quality Circles? Examine the process involved in Quality Circles andevaluate the advantages and disadvantages of quality circles.

Answer4 (b) Quality Circle can be defined as “a small group of employees from the same workarea that meet regularly and voluntarily to identify, solve and implement solutions to workrelated problems.” i.e. it is the group of people who comes together to solve the workrelated problems in an effective manner.

Characteristics of Quality Circles:

� It ranges from 4to 15 members and 8 members are considered to be the norm.� All members are from the same work area that gives the circle an identity.� There is one supervisor who usually works as a leader who moderates a

discussion and promotes consensus but does not has the power of issuing ordersor decisions.

� Usually meets once a week to work on the problems faced by them.� Training is being given to each member of the Quality Circle bout the rules of

the participation in the circle, the mechanics of running a meeting and makingmanagement presentation, and techniques of group problem solving.

� It is the members and not the management who choose the problem to workupon.

� The members of the circle are being helped by technical specialist andmanagement to solve a particular problem.

Process of Quality CircleThe basic aim of the circle members is to identify the problem and then analyze theproblem and to find the solutions for the same. It also aims to achieve the objectivethrough the development of people. The basic process involved in Quality Circleconsists of the following points:

1. Problem collection: the primary task of the member of the circle is tocreate a problem bank and then to give priority to each problemdepending on its benefit potential and urgency.

2. Problem Analysis: A good number of data collection tools, charts andstatistical techniques to establish facts, before proceeding to findsolutions.

3. Problem Solutions: A proper environment and group thinking togetherhelps in finding the proper solutions to the problems. The peopleinvolved in the work area are best equipped to find the solutions to theproblem in a more practical manner.

4. Management Presentation: Through management presentation, thecircle members present there solutions to the management, highlight thebenefits anticipated from the solution and if there is an acceptance tothere solution then it acts a motivation factors.

5. Implementation, review and follow up: After getting the sanction fromthe management he next step is to plan for the implementation of thesolution and follow up that are to carried out after a period of time.

So to conclude we can say the quality circle works as group that works in thefulfillment of the objective that leads to a problem free working toward theobjective of the organization.


Q5 (a) What is manpower planning? Explain the various steps involved in the manpowerplanning.

Answer5 (a)

Manpower planning is defined as the process by which Management determines howthe organization should move from its current manpower position to desired manpowerposition. Through planning, management strives to have the right time, doing things, whichresult in both the organization and individual receiving maximum long run benefits.Manpower planning is concerned with two things:

1. Planning of manpower requirement2. Planning of manpower supplies.

The various benefits of Manpower Planning are:

� Forecasting of long-term manpower requirements helps to forecast thecompensation costs involved and have an opportunity for developing existingmanpower needs to fill the future openings through promotions which acts as afactor towards motivating the employees.

� Manpower Planning also enables the determination of the weaknesses of theexisting manpower so that corrective training could be incorporated..

Steps involved in Manpower Planning

� Anticipating Manpower Needs: for securing maximum motivation, it is alwaysbetter to encourage internal recruitment therefore it is more effective to try andmeet the manpower requirements from the supplies existing within the organizationitself which in turn will secure optimum motivation and ensure retention within theorganization of its people.

� Planning job requirement and description: An important part in the manpowerplanning consists of the planning job requirement, which should be clearlydetermined through a minute study of the duties to be performed in that job.

Job Information

Job information helps in many ways and more particularly for the following:� Adequate Recruitment: the recruitment officer should have clear

information regarding the type of person to be recruited that could begathered from the job description and man specification.

� Adequate Training: it is necessary for the training manager to know thejob’s skills, which have to be learnt by the employee recruited.

� Adequate Salary Structures: Job description is necessary for determiningjob grading structures appropriately stating the job value relationshipinternally.

� Fair Appraisal: Performance appraisal cannot be fair unless the appraisal isclear in his mind about the requirements.


Job Description

A job description can be defined as written records of the duties, responsibilitiesand conditions of the job. The methods that generally provides the data are

� Observation of the employees while performing their work.� Study of specially maintained diaries.� A review of critical incidents.� Discussion with departmental head or supervisor.� Discussion with outside consultants and experts.

� Skills analysis: the managerial abilities can be viewed the different emphasisplaced by various schools of management thoughts. For e.g. according to themanagement science group, mangers are perceived as decision makers. And thebehavioral scientist emphasizes the leadership and motivation abilities of mangers.However the skills required for successful executives can be divided into four types(1) Decision making skills (2) Leadership skills (3) Communication Skills (4)Organizational and social skills.

� Selecting adequate source or recruitment: there are two basic methods for therecruitment of people I the organization i.e. the internal source and the externalsource. The internal source includes the recruitment of the people who are alreadyworking in the organization in the form of there promotions or transfer on the basisof the employee’s merits, initiatives, accuracy of work, job knowledge and personalrecords. The internal source of recruitment is the best method that is being used inorder to motivate the employees and to boost their morale and to develop loyaltyamong the employees for the organization.

The external source of recruitment involves the following points:� Recruitment advertising: It involves inviting applications from outside the

organization through advertisements in the new papers and magazines.� Reference to employment exchange.� Recruitment from colleges.� A study of central applications’ file maintained of past applicants not

selected at that time.� Use of special consultants for recruiting.

With the help of all these points we can say that external recruitment plays animportant part in selecting the right kind of a person for the right kind of job.

So to conclude we can say that process of manpower planning need to have all the stepsproperly incorporated so as to choose the right number of recruitment for the right numberof jobs.


Q5 (b) Explain what is meant by Human Resource Planning.

Answer5 (b) Human Resource planning can be defined as a process by which an organizationensures that it has the right number and kinds of people, at the right place, at the right time,capable of effectively and efficiently completing those tasks that will help the organizationachieve its overall objectives or in other words HRP can be defined as planning for thefuture personnel needs of an organization, taking into account both internal activities andfactors in the external environment.

Need and Importance of HRP

Human resource Planning translates the organization objectives and plans into the numberof workers needed to meet these objectives. The need and importance of HRP is as follows:

� HRP helps in determining the future manpower requirements and avoids problemslike over staffing or understaffing in the organization.

� HRP helps in tackling with the factors like competition, technology, governmentpolicies etc. that generates changes in the job content, skill requirements andnumber and types of personnel required.

� Now a days there is a demand of exceptional intellectual skills while the existingstaff becomes redundant, the HR manager has to attract and retain qualified andskilled personnel and also required to deal with issues like career development,succession planning for which he takes the help of HRP.

� A proper and realistic human resource plan is needed to ensure equal employmentand promotional appointments to the candidates fro weaker sections, physicallyhandicapped and socially and politically oppressed citizens.

� HRP provides valuable and timely information for various designing and executionof personnel functions like recruitment, selection, transfers, promotions, layoffs,training and development and performance appraisal.

� It helps the organization to anticipate imbalance in human resources, which in turnwill facilitate reduction in personal costs.

� HRP facilitates planning for future needs which will help in better planning ofassignments to develop managers and to ensure the organization has a steadysupply of experienced and skilled employees.

Factors affecting Human Resource Planning

HRP is a dynamic and on going process. The process of updating is not very simple, sinceHRP is influenced by many factors, which are as follows:

� The type of organization determines the production process and number and type ofstaff needed.

� The human resource needs of an organization depend on the strategic plan adoptedby it. For e.g. the growth of a business calls for hiring of additional labor, whilemergers will need a plan for layoffs.

� Organization operates under different political, social environment and has tocarefully formulate the HR policies and so the HR manager has to evolve suitablemechanism to deal with uncertainties through career developments, successionplanning, retirement schemes etc.

� HRP also depends on the time periods and accordingly the short and long-termplans are adopted. And this time span is based on the degree of environmentaluncertainties.


� The type and quality of information used in making forecasting is an importantfactor influencing HRP. Accurate and timely human resource information systemhelps in getting better quality personnel.

� HRP is required to ensure that suitable candidates should be appointed at the rightkind of job.

So these are some of the factors that affect the human resource planning.

Limitations of Human Resource Planning

� It is very difficult to ascertain future manpower requirements of anorganization, as future is always uncertain.

� It is more relevant to the countries that face the problem of scarcity of humanresources.

� It is a time consuming and costlier process.� It is beneficial in the organizations that adopt a professional approach and at

the same time are conscious about the changing environment.� HRP is beneficial where adequate skilled manpower is available. .� HRP is also made difficult in the organizations that have a very high labor

turnover.


Q6 (a) Explain how the training needs can be identified?

Answer6 (a)

Training could be useful aid in improving the transformation process that takesplace in an organization n terms of the processing of inputs to outputs. Training needs haveto be related both in terms of the organizational demands and that of the individual’s.Diversifications of product lines, new technology and hence a new kind of jobs demandsthe individual’s growth and development through induction training, or training necessitateby job rotation due to an organization’s internal mobility policies.

Recognition that a problem exists

Identification of the real problem

Consideration of possible solutions

Non training solutions Training solutions

Discuss as appropriate Commitment of managementaction

Fig.1 Models of Identifying Training needs

Many methods have been proposed for identifying training needs, which are as follows:1. View of the line manager2. Performance appraisal3. Company and departmental plans4. View of training manager5. Analysis of job difficulties.

Now we can explain a model of identifying training needs, which constitute the followingthree factors:

1. Organizational Analysis2. Task Analysis3. Man Analysis

Total Organizational Analysis

It is a systematic effort to understand exactly where training efforts needs to be emphasizedin an organization. It involves the detailed analysis of the organizational structure,objectives, human resources and future plans, and an understanding of its cultural values.An in depth analysis of this factor would facilitate an understanding of deficiencies need tobe rectified.The first step in organizational analysis is achieving a clear understanding of both short-runand long run goals.From the point of view of the training, a manager would need to examine if there are anyspecific training inputs that could contribute towards the attainment of the corporateobjectives. For instance, the organizational structure might have to be realigned keeping inview the changed objectives, growth and diversification plans, or the possibility of need for


greater decentralization or induction of new employees and redefined jobs all of which willhave implications on each individual job role in the organization necessitating the trainingof the employees.

For an organization analysis there are three essential requirements, which are asfollows:

� An adequate number of personnel available to ensure fulfillment of businessoperation.

� The personnel performance is upto the required standard.� The working environment in there departments is conducive to fulfillment to

tasks.

In order to analysis the organizational climate there are two different methods that arebeing used i.e. the direct and indirect method.Direct methods are observations, use of questionnaires and interviews whereas indirectmethods would not give a clear understanding of the attitudes and predispositions of theemployees. It would be better to make a careful analysis and study each indicator in aparticular situation in conjunction with more direct methods.

Task Analysis

This activity entails a detailed examination of a job, its components, its various operationsand condition under which it has to be performed. The focus is on the task itself, rather thanon the individual and the training required to perform it. Analysis of the job and its variouscomponent will indicate the skills and training require to perform the job at the requiredstandard.

Standard of performance: every job has an expected standard of performance unless suchstandards are attained, not only interrelated job suffers but organizational viability will beeffected and so will be the expectation that have been set for that particular job itself. Itenables us to know whether the job is being performed at the desired level of output or not.

Methods: Task analysis entails not merely simple listing of the various job components butalso of the relatively critical nature of the various sub-tasks. Conventional methods of jobanalysis are usually suitable for task analysis. They are as follows:

1. Literature review regarding the job.2. Job performance3. Job observation4. Data collection regarding job interviews

Analysis of the job is but one part of the task analysis other areas are the skill requiredeither in terms of an education and training to perform the job knowledge, and finallyattitudinal predispositions.

Man Analysis

Man analysis is the third component in identifying training needs. The focus of mananalysis is on The individual employees; his abilities, his skills and the inputs required for jobperformance, individual growth and development in terms of career planning. Man analysis help toidentify whether the individual employee requires training and if so, what kind of training. Clues totraining needs can come from an analysis of an individual’s or group’s typical behavior. Theprimary source of such information is


1. Observation at place of work; examination of job schedules; quantum ofspoilage; wastage; and clues about interpersonal relations of the employees

2. Interview with superiors and employees3. Comparative studies of good vs. poor employees to identify difference; skills

and training gaps.4. Personal records.5. Production report6. Review of literature regarding the job and machines used.7. Job knowledge, work sampling and diagnostic psychological tests also provides

information about employees.Job performance data are more reliable when an employee is responsible for a simple,repetitive, single outcome type of a job. The job complexities increases with increasingresponsibilities and the employee are more responsible for more outcomes.The second method is by devising situations, which requires an employee to use similarskills and knowledge as on his job. These simulation exercises can focus on all aspects ofthe job and allows for better training than offered by the situation where only a particularaspect is stressed due to exigencies of work.

Finally, there are observational measures. The main features of this method are that this isan indirect data gathering process, by the supervisor or the third person. Some of thesemethods are checklist, merit rating, employee performance record etc.

So these are some of the methods through which we can identify the need for training in aparticular organization.


Q6 (b) Explain how the results of training can be evaluated?

Answer6 (b)

Evaluation of any activity is important, since in evaluating one try to judge the “value or worth of the activity, using the information available”. It is an attempt to obtaininformation on the effect of the training and to assess the value of the training in the light ofthat information. The various steps involved in the evaluation process are as follows:

1. The first method in the evaluation process is to identify the areas of training to beevaluated. The next step would be to decide on the strategies and methods to be used incollecting the relevant information, which is then processed into tabular format and thenanalyzed.

2. The second method of the evaluation of the training is that of rating. “Various elements ofthe training system should be rated independently by several qualified persons. Theseelements include trainees, instructors, equipments etc.

3. The third method is trainee surveys where opinions of the trainees are used for evaluation.

4. The fourth method is trainee interviews, whereby ideas and views that trainees might notput down on paper can be determined by skilful questioning which allows for more preciseinformation and details to be obtained and prevent ambiguity.

5. The final method is that of collecting the observation and recommendations of instructorsthrough surveys and interviews “ to ensure that the system is consistent with the needs ofthe implementers of the training”.So these are some of the methods that can be used in the process of evaluation of training


Q7 (a) Examine the elements of Succession Planning?

Answer7 (a)

The various elements of Succession Planning are as follows:

1. The first and for-most element of succession planning is the development ofstaffing plans which should be prepared on an individual basis for all anticipatedneeds in the immediate year ahead and for key positions the intermediate and longrange future. The business plans should be reviewed to determine their effect onmanagerial needs and there should be a proper formulation of the organizationalplans and human resource. This can be more illustrated with the help of the figgiven below:

Fig. 1 Structure of Development Plans of Succession Planning

2. The second step concerns the staffing and development. Staffing includesrecruitment, selection and placement of candidates from outside as well asselection and movement of present employees through promotion and transfer.There are some approaches that are to be used during the development procedureof the managerial staff which are as follows:

� There should be some formal training given to the managerial staff.� There should be planned job rotation process.� There should be a performance planning and appraisal program that

should help to motivate employee to work hard.� Proper counseling and coaching should be given to each and every

employee to do its work properly.

3. The third element of Succession Planning is creation of a congenial environmentwhere the employees can work at there best. The organizational environmentshould be such that the relation between the superior and subordinate should bemore healthy and the subordinates should be aware about the expectation of thesuperiors and vice versa.

EconomicsForecast

Manpower MarketForecast

BusinessPlans

Human ResourceForecasts

OrganizationPlans

Staffing Plans


4. The concept of the appraisal is the most efficient method to motivate theemployee to give their best for the attainment of the goals. The Appraisal andanalysis of results achieved should provide an organization with the feedback ofthe performance of all the employees working with the organization.

5. The last step of the element of succession planning is the preparation ofManagement Resources Inventory consisting of the following:

� Personal Data� Performance� Potential� Skills� Career Goals� Career Plans

This should help identify the best-qualified employees for filling present andfuture managerial vacancies.


Q 7(b) Explain the advantages of promoting employees from within the organization ratherthan employing outside persons.

Answer7 (b) From the motivational angle, importing new blood is undesirable especially whenthe existing personnel can be absorbed into higher positions. An exclusive policy ofpromoting persons from within the organization can lead to “inbreeding” resulting inpromotion of people who have intimated there superiors. The benefits of recruiting fromwithin the organization are as follows:

1. The valuable contacts with the major suppliers are kept. As the person who isworking in the organization and dealing with the major suppliers, he will be morecomfortable in getting the business from those suppliers other than the person whowill be recruited as a new blood as it will take him time to create a reputation withthat supplier and to get the business for the organization.

2. It builds loyalty among the employees: with the help of the internal recruitment theorganization will be able to gain the loyalty of the employee who is working withthe organization. As he will be aware that the organization knows about the worthof the person because of which he is being promoted and will also encourage otheremployee to prove there worth to the organization.

3. It ensures the stability from continuity of employment: Internal recruitment alsohelps in creating the stability and the continuity of the employees of theorganization, as they will be encouraged to work hard to gain the status that theylook forward to which will help in attaining the stability of the employees.

4. Creates a sense of security among the employees: as there will be more and moreinternal recruitment it tends to create a sense of security among the employees andwill not be hesitant to work towards the achievement o the goals.

5. It encourages other executives and lower ranked officers to look forward to risingto higher levels. It acts as a motivational factor and encourages other employees tohave a positive effect on their work and they start working with more enthusiasmand willingness.

6. The most important benefit of internal recruitment is that the people who arealready working with the organization will be aware about the rules and regulationof the organization and will be familiar with the different activities that arehappening in the organization.

7. The internal recruitment will also reduce the cost of training the new blood aboutthe different strategies of working in the organization as the person who is alreadyworking with the organization will already have the knowledge about the work thatwill be given to him when he will be promoted.

8. Internal recruitment will help in saving the time that will be wasted in selecting thenew blood for the organization and it will not include the process of scrutinizingthe new blood for the organization.

So, to conclude we can say that the internal recruitment is the best way to motivate peoplewithin the organization to work hard towards the organizational goals and will also reducethe cost and time that is being spent on the procedure to select the new blood from outsidefor working in the organization.


Q9 (a) What is Job Evaluation? Explain the various methods used in conducting JobEvaluation Studies.

Answer9 (a)Job evaluation is the technique to determine in a systematic and analytical manner

the comparative worth of a job with an organization in relation to other jobs in terms of theskills needed, responsibilities involved, efforts required and the surroundings in which it isperformed. Job evaluations attempts to measure these requirements for individual jobs andarrive at their respective worth and place them in their relative order. There are varioustechniques of job evaluation that helps in the analysis of the different jobs.

Techniques of Job EvaluationAll forms of the job evaluation are designed to enable the management to

determine how much one job should be paid as compared to some other job. All thesystems of job evaluation are being classified in to two categories:

1. Non quantitative which includes simple ranking and grading system2. Quantitative, which included Point system and factor comparison method.

The description of these techniques is as follows:

1. Job Ranking: this method is widely used in small organizations being a very simpleand inexpensive method it consumes less time and promises enough potential in itsusefulness. Before actual ranking, brief job description of all jobs are taken andthen the job’s relative worth is being worked on and the highest and the lowest jobare determined which serves as the bench mark for the ranking of the remainder.The second method is the paired comparison technique in which each job is to becompared with all other jobs and once the comparison is being done, jobs arearranged to their worth.

2. Job Grading: in this we have the additional feature of pre-decided scale of valuesconsisting of grades and grade description. From this, the grade descriptions areprepared which should be broad enough to include several jobs. Two approachesare being used in preparing the grade description that helps to create a single scaleof values for measuring the worth of a job. For e.g. in an enterprises, job A and Bare similar in nature and job X, Y and Z are of similar nature. Another approach isto give some known key jobs.

3. Factor comparison system: in this the job factors are compared instead of the wholejob. It consists of the following steps:

� Selection of job characteristics� Selection of key jobs� Determination of correct rats of key jobs� Ranking key jobs under each job factor� Allocation of correct rates to each key job� Evaluation of all other jobs� Designing, adjusting and operating the wage structure.

4. Point rating system: it is quantifying, analytical and detailed approach hammeredout to derive a balance wage structure with least dispute among employees. Themethod consists the following steps:

� Select job factor or features.� Prepare yardstick of values for each job factor.� Decide the values of all the jobs against the predetermined yardstick.� Build a wage survey for selected key jobs.� Design the wage structure.� Adjust and operate the wage structure.


Q. 8 (a) Explain the importance of Career Planning in industry.

Answer 8 (a)Career planning involves efforts on the part of the organizations to provide avenues

for growth to its employees. Certainly this growth should be accompanied by development.The other side of the coin is the role of employees in career planning. It involves effort onthe part of employees to clearly think through and decided areas in which they would liketo make a career for themselves.

When employees have assessed their career needs and have become aware oforganizational career opportunities, the problem is one of alignment. The crucial role has tobe played by HRD in ensuring this alignment to build up morale in the organization. Asystematic choice of development techniques like training, special assignment, counselingand rotational assignments should be made to ensure this alignment.

Employees are often uncertain as to the type of work that would suit them best. There are anumber of evaluation instruments available to determine basic aptitudes. Human ResourceDevelopment Managers should be able to guide employees by administering theseinstruments on them. Employees should also find out whether they are loners or sociallyactive. These exercises with some assistance from HRD Managers should help in careerneed assessment.

Realizing that employees have definite career needs, organization should chart differentcareer paths. These should be made known to all employees. As every employee wishes tosee bright future for himself, these career paths do provide the hope to achieve success.

At certain stage the upward mobility stops for many employees. This is inescapable in viewof pyramid organizations structure. This phenomenon is called plateauing. It takes placearound the age f 40. Some suggested measures to deal with such employees are:

� Mentors should be assigned measures to deal with such employees are:Depending on the maturity of such mentors, good results can be achieved inassuaging the hurt feelings of plateaued employeesAdditional career ladders could be established to retain some valuable resource.Giving them importance by assigning them to some important task force orcommittee.Assisting them to choose a new career. Some organizations assist their plateauexecutives to start their own business.

Career path models developed by a large public sector undertaking:This organization has developed career paths models for the major discipline

� Sales� Technical services� Operations� Engineering� Aviation� LPG� Finance� Personnel


Q8 (b) “Career Planning and Succession Planning are very vital to meet the challengesthrown by the forces of globalization and liberalization.” Explain.

Answer 8 (b)

Career planning and succession planning is very vital to meet the challenges due toglobalization and liberalization.

Market is open and vast in India and lot of professionally managed companies are entering themarket, giving people a lot of scope in enhancing the career with very good and managedcompanies. No longer a hierarchical an autocratic organizations where no career planning andsuccession planning is performed.

Lot of recruitment and training cost is incurred due to lack or poor planning of career.People do not see their career drafted and planned by organizations. HR only worries about thepresent state. No training and induction on work is provided continuously keep the gaps closed forall employees. Retention is the need of the hour. Talent and knowledge of personnel needs to bekept alive. Corporate environment and congenial atmosphere keeps employees motivated to dowork.

Competition in the market to get best suitable candidates keep the HR to retain and curve a needcareer for the employee.

With globalization and liberalization, working hours and freedom to employees in their work, led tocompanies looking at the HR policies.

The survey recorded the most important changes in human resources in the different companiesfrom 1991-96.

� Virtually all companies starting placing emphasis on the up gradation of managerial andprofessional skills.

� A flatter organizational structure had resulted in fewer levels of hierarchy and enhancedempowerment; empowerment to all categories, from shop floor workers to managers hadfacilitated decision-making, flexibility, and trust. This had led to improved employeeinvolvement and motivation.

� People at the middle levels of management were becoming more participated and result-oriented. On the other hand, decision-making was increasingly being handled at the grouplevel.

� In security level among employees had diminished and their sense of responsibility hadincreased.

� There was emphasis on openness and transparency. An improvement in the communicationchannels within organization had resulted in better interpersonal

� Change in recruitment policy had led to the induction of professional with diversetechnical, managerial, and academic background.


Q9 (b) What is meant by HRD Audit?

Answer9 (b)

HRD audit is a comprehensive evaluation of the current HRD strategies, structures,systems, styles and skills in context of the short term and long term business plans of thecompany. It attempts to find out the future HRD needs of the company after assessing thecurrent HRD activities and inputs.

Importance of HRD auditHRD audit plays a very important role in the working of the organization that can

be traced with the help of the following points:

1. It helps to make HR functions business driven: HRD audit is undertaken by mostorganizations to make HR systems and processes more relevant to businessgoals. Some companies go in for HRD audit to examine and make changes in theHR function to accompany organizational changes.

2. It tends to take stock of things and to improve HRD for expanding, diversifyingand entering into the fast growth phase

3. it helps in promoting professionalism among employees and to switch over toprofessional management.

4. Multinationals wants to know the reason for lower labor productivity and forimproving their HRD strategies in the Indian context and so with the help ofHRD audit they want to compare the labor productivity ratio of India with theratio of other countries as the labor productivity is more and it is cost effective ascompared to other countries.

5. HRD audits are also done for the growth and diversification of an organizationinto new areas.

6. Many organizations took HRD audit as a comprehensive review to theirdissatisfaction with one or two subsystems of HRD.

7. Some organization takes HRD audit as a step to recruit new managers andreorient the entire HRD department

Role of HRD auditThe following are some of the favorable consequences of HRD audit:1. It can get the top management to think in terms of strategic and long term business

plans2. In tends to bring the changes in the styles of the top management.3. It plays an important role in clarity of HRD department and the role of line

managers in HRD4. It helps in bringing a large amount of improvement in the HRD systems in the

form of induction training, career planning, promotion policies etc.5. It focuses on human resources and human competencies.6. It promotes better recruitment policies7. It provides more planning and more cost effective training.8. It helps 8in strengthening accountability through appraisal system and other

mechanism.

So to conclude we can say that there are various reason for initiating HRD audit in aparticular organization as it plays a very important role in increasing the work ability of anorganization.


Q10 (a)Explain the nature of Human Resource Development. Examine its nature and scope.

Answer10 (a)Human Resource Development is a process of increasing knowledge, capabilities

and positive work attitude of all people working in a business underrating, in other words incan be defined as an organized working experience within a given period of time with theobjective of producing the possibility of performance change.

Nature and Scope of Human Resource DevelopmentThe dynamic environment of the organizations demand regular updating of job

requirements, which is necessary for continuous flow of qualified persons for the changedjobs. Its scope can be understood with the help of following points:

1. Since HRD is made up of dependent parts so the design of the system shouldalso take into consideration its linkage with other departments of theorganization.

2. Since HRD is a proactive function so its function is not only to cope with theneeds of the organization but also to anticipate and act on these needs in acontinuous and planned manner.

3. It aims at developing the capabilities of the line managers so that they canincreasingly handle functions like industrial relations, rewards andpunishments etc.

4. HRD emphasizes on building a right work culture in the organization thatidentifies the nature and capabilities of the people working in the organization.

5. Its main aim is to motivate the people though job enrichment, participativemanagement etc.

6. HRD also aims at the better utilization of human resources which leads to animproved performance which in turn leads job satisfaction and moraleboosting.

So we can say that HRD has given us the problem solving techniques and more committedwork force.

Scope of HRD in IndiaHR being the only factor that can facilitate effective use of science and technology it

can help the developing countries like India to attain the goal of molding HR in the rightperspective. HRD helps in incorporating high levels of skills and knowledge, which leadsto improvement in quality, and reduction of cost of production. HRD also assist in evolvingpolicies which will be useful in generating job satisfaction, career developmentopportunities etc. The various elements on which HRD system is based are as follows:

� Evolving a system of Human Resources Planning.� Selection of right people for the right job.� Imparting proper training based on the principal of learning, teaching basic work

skills, motion study and training to foremen.� Evolving suitable compensation plans� Evolving a good performance appraisal system.

Many organizations in India have started implementing the HRD programmes and so wecan say that HRD programmes have started having its impact on the different organizationin India.


Q10 (b) What constitutes Good HR Practices? What is its impact on the organizationalperformance?

Answer 10 (b)

Any practice that deals with enhancing Competencies, Commitment and Culturebuilding can be considered as HR practice. The practice can take the form of a system, aprocess, an activity, a norm, a rule and accepted or expected habit, or just a way of doingthings. Human resource development has been defined as essentially consisting of three Cs.Competencies, Commitment and Culture, all three are needed to make an organizationfunction well. Without competencies many task of the organization may not be completed,cost effective or with optimal efficiency. Without commitment they may not be done at allor are done at such a slow pace that they loose relevance. Without an appropriate culture, itis impossible for an organization to live. Its utility comes to the fore specially anorganization is in trouble.

Competencies are not merely related to single individual instead they can also relate topairs of individuals which includes departments, task forces, team and other formal orinformal groups and/or teams that may come into existence from time to time on atemporary, permanent to semi- permanent basis. Competencies may also be related to theorganization as a whole. They may also deal with various areas and functions. Technology,organization and management; behavioral; conceptual; etc they may include a variety ofskills and ranging from simple awareness; knowledge and information to highlysophisticated and complex ones; attitudes values and habits also become competenciesthough they more often deal with patterns of working.

Developing commitment has a lot to do with motivation work habits; commitment isindicated by work effort zeal involvement and enjoyment of the work on the job.Commitment building should be continuous and on going process. And should be at a levelof individuals, dyads, teams, the work unit and the entire organization. Various HR systemsprocess and activities contribute to developing commitment among employees at the morevisible level, rewards, recognition and similar interventions can lead to greater culture, thebehavior of the seniors towards their subordinates etc influence commitment.

A string culture can have lasting effect and provide sustenance to an organization; it gives asense of pride and identity to individuals and teams. It enhances predictability, reducestransactional cost and also contributes to commitment. However, the culture and valuesassociated with an organization needs to be appropriate and well articulate the instrumentsof culture building includes organizational climate surveys, total quality managementinterventions, value clarification exercises, vision-mission workshops, organizational –renewal exercises and various other organizational development interventions.

Good HR practices are those that contribute to one or more of three Cs. They need to beidentified and implemented cost-effectively, reviewing and revising them from time to timeto enhance their effectiveness and appropriateness.

HRD and Organizational effectiveness

HRD practices enhance the internal capabilities of an organization to deal with current orfuture challenges to be faced by an organization. Good HR practice also energizes people.The commitment and motivation built through good HR practice can lead to hard work andcan have a multiplier effect on the conversion of human capital to organizational capital.


The culture so built can help to create a sustainable and lasting capability of theorganization to manage itself and not only cope with the external turbulence but evenencash on the opportunities offered by the changing environment.

The HRD tools if effectively used can create a conducive HRD culture and HRD learningprocesses. HRD processes are intermediate variables and affect the HRD outcomes. Theyare less easily observable and are softer dimension that indicates the effectiveness of HRDtools. HRD process variables include role clarity on a continuous basis, working planning,awareness of competencies and a more directed efforts to build them, better communicationand the practice of HRD values like openness, trust, pro-action authenticity, autonomy,confrontation etc. Such HRD culture and processes can result in more observable andquantifiable outcomes which include a higher level of competencies of the employees,better utilization of human resources through better developed roles, higher workcommitment, work motivation, greater team work and synergy etc. the HRD outcome caninfluence the organization’s business goals which may be in terms of higher productivity,cost reduction, more profits, better image and more satisfied customers and stake holders.

`




Your Answer False




Your Answer Intra-prenurship









Your Answer False



Your Answer Manager






Your Answer processes


participation in trade unionsCorrect Answer The union should be well organised with sounds rules , the coverage of

items for discussion & participation should be pre -set , both partiesshould have implicit faith in information supplied by the other

Your Answer The number of unions should be limited between fire & six , The unionshould be well organised with sounds rules , both parties should haveimplicit faith in information supplied by the other


Correct Answer True

Your Answer True








Simple ranking and pointsystem are placed under suchcategory.

The beneficiaries to businessfirms by job evaluation












Your Answer Culture







Multiple Choice Single AnswerQuestion The "Zero defects" concept defined TQM as -

Correct Answer The system to be used is prevention.




Your Answer True






Your Answer True




True/FalseQuestion The final step in manpower planning is to ensure that the supply will

match the demand in future.Correct Answer False

Your Answer False

Select The BlankQuestion Under ________ method jobs are arranged from highest to lowest, in

order of their value to the organisation.Correct Answer ranking

Your Answer ranking


management development programmes, is converted into a goodmanagement resources is supported by which common approach?




developed each year & exports are up by more than ________

Correct Answer 0.5

Your Answer 0.5



Your Answer Successful completion of an assigned task contributing to theorganisation goals. , The actual achievements compaired with theobjectives of the job. , The actual achievements of the individualcompaired with the target / expectations.


Correct Answer Becoming more of a political game than a genuine effort for improvement., Failures of implementations , Does not give evaluation of indivedualsbut focuses on unit & systems

Your Answer Becoming more of a political game than a genuine effort for improvement., Failures of implementations , Becoming more of a social game than agenuine effort for improvement




Multiple Choice Single AnswerQuestion What was the key essential objective of the changed economic policy at

the global levelCorrect Answer to integrate the Indian economy with the world economy,


True/FalseQuestion The degree to which an individual possess the innate quality of breath of

mind is the most direct indication of the individual's ultimate potential.Correct Answer True

Your Answer True



Your Answer True


exercise -Correct Answer Participants orientation , Questionnaire distribution , Monitoring & follow

upYour Answer Participants orientation , Questionnaire distribution , Monitoring & follow

up




Limitation of HRD Audit It does not give evaluation ofindividuals but focuses onunit and systems.

It gives evaluation ofindividuals but does not focuson unit and systems.






Multiple Choice Single AnswerQuestion The Finance Minister also expressed the government's intention to

eventually raise total resource allocation for education to how muchpercent of the GDP in a phased manner?

Correct Answer 0.05

Your Answer 0.06


HR practices can contribute to business performance:Correct Answer By building organisational capabilities , By improving employees

satisfaction , By shaping customers and shareholders satisfactionYour Answer By building organisational capabilities , By improving employees

















Your Answer P. Chidarambaram



Your Answer False


Correct Answer HR

Your Answer HR


formulated Training Committees or Management Development

Committee, membership consists of -

Correct Answer Mostly of Line Managers , The Chief Executive or a very senior managerstake up the role of Chairman , Training Managers is the member-Secretary in such committee.

Your Answer Mostly of Line Managers , The Chief Executive or a very senior managerstake up the role of Chairman , Training Managers is the member-Secretary in such committee.






Your Answer True



Your Answer Social

True/FalseQuestion Career planning is essentially the process of aligning the career needs of

the employee with the organisational career opportunitiesCorrect Answer True

Your Answer True


Select The BlankQuestion _ assignment can also be recommended for career




Question What are judgments of characteristics, traits of employees & impact ofthese characteristics & traits on their performance.

Correct Answer Appraisals

Your Answer Appraisals



Your Answer True



Your Answer Job enrichment

Multiple Choice Single AnswerQuestion During the pre-reform period what was the industrial growth during the

1950-60 period essentiallyCorrect Answer 7% to 9%

Your Answer 7% to 9%



teams having a common objectives) , Daring (encouraging enterpreneuialadaptation capabilities)

Your Answer Caring ( honest & open communication & mutual support) , Sharing (withteams having a common objectives) , Daring (encouraging enterpreneuialadaptation capabilities)



Inaccuracy. Deaths, dismissals










Question 360 - Degree Appraisal is to get a broad assessment of an individual fromdifferent sources, following factors need to be watched at this stage -


Your Answer Individual learning , Improved Individual behaviour , Improved Actionplanning


terms of the relative importance of the following factors:Correct Answer Supervision & leadership , Co-operation & association outside the line of

authority , Probability & consequences of errorsYour Answer Supervision & leadership , Leadership & management , Co-operation &

association outside the line of authority



Your Answer True


Correct Answer It is readily transferable , New practices, earlier implemented in an entireindustry can be brought in, giving an organisation an edge over its rivals., Proven systems can be implemented with minimal modification

Your Answer It is readily transferable , New practices, earlier implemented in an entireindustry can be brought in, giving an organisation an edge over its rivals., Proven systems can be implemented with minimal modification



Your Answer Higher productivity , Satisfied customers , Satisfied stockholders



Your Answer An effective inspection & control system. , Conformance with desiredstandards. , Improvement in minimizing wastages.









Correct Answer True

Your Answer False


meetings particularly at the time of industrial dispute help both the parties-





Your Answer Promoting Professionalism

Multiple Choice Multiple AnswerQuestion If employee fedrations & unious are mismanaged they-

Correct Answer Disrtub the smooth functioning & growth of organisations , affectindustrial peace , affect effective management of personnel

Your Answer Disrtub the smooth functioning & growth of organisations , Manipulatecompany policies , affect industrial peace





authority to overcome obstacles to achieving goals.Correct Answer Employee empowerment




Your Answer Atmosphere



performance appraisal systemYour Answer Selection of the right people , Good performance appraisal system ,

Training to managers



Your Answer True

Multiple Choice Single AnswerQuestion If supply of labour is higher than demand, which factor would be relatively

low?Correct Answer Wage










Your Answer True

True/FalseQuestion Off-line quality control consists of all control activities that are conducted

externally to the production system.Correct Answer True

Your Answer True



Your Answer True






Your Answer True



Your Answer Collaboration


Question Name the steps that develop strategic framework for HRD





Your Answer Change in work climates












behaviourYour Answer Feedback management , Action planning , Feedback analysis

Multiple Choice Single AnswerQuestion What is it that some of the companies have borrowed from professionally

managed Cos'Correct Answer HRD practices


Select The Blank

Question Business re-engineering often shift the power base, changing the'command - and - control' approach to ________.

Correct Answer 'Mobilised -and - enable'




Your Answer True


Correct Answer True

Your Answer True


Correct Answer Job Description , Job Analysis , Job Evaluation

Your Answer Job Description , Job Analysis , Job Learning

Select The BlankQuestion A dynamic and everchanging environment calls for a shift in approach

from ________ human resource management to a proactive andinnovative one.




difference in the consumerism movementCorrect Answer by participating in collective barganing , to demands good supply of

quality goods at fair practices , to demands good supply of quality goodsat fairs prices

Your Answer by participating in collective barganing , to demands good supply ofquality goods at fair practices , to demands good supply of quality goodsat fairs prices

Multiple Choice Single AnswerQuestion Under phase 5, what is it that is conducted for two days or more

depending on the number of participantsCorrect Answer Workshop




Your Answer Quality circle


True/FalseQuestion A major beneficiary of liberalization and consequently competition not

been the consumer ….. But the inustryCorrect Answer False

Your Answer False



Your Answer False






Your Answer True


training inputs are given at pre-determined times to make him morehandling the new higher assignment

Correct Answer True

Your Answer True

Select The Blank

Question should reinforce positive behaviour.




Managers took what form of approach for the development of humanresource?




chief, instead, importance is given to hiring the right people for the rights.This policy emulates which concept?





Your Answer True


Correct Answer Successful HR department will focus on organisational performance. ,HR's value will be to have the right people ready at right time. , The focusof the HR function will be human capital development & organisationalproductivity.

Your Answer Successful HR department will focus on organisational performance. ,HR's value will be to have the right people ready at right time. , The focusof the HR function will be human capital development & organisationalproductivity.


planning, implementation.Correct Answer False

Your Answer False
















Relating scales should beconstructed adequately and inaccordance with theobjectives.



Your Answer To set programmes



Your Answer method







Your Answer Factor comparison



Your Answer True



Your Answer They have a strong bearing on the culture of the organisation

Multiple Choice Multiple AnswerQuestion What are the casues for unsound functioning of Indian Tarde unions?

Correct Answer Multilpe unions , Category wise unions , Intra & inter union rivalry

Your Answer Multilpe unions , Intra & inter union rivalry



Your Answer Objective






Your Answer Labour












unionsim unionsim


requisites for consumersim one of the roles of theadvisory committee


Correct Answer True

Your Answer True




Select The BlankQuestion ________ manpower plan need the involvement of top management as

well as HR exports.Correct Answer Strategic


Multiple Choice Single AnswerQuestion Federations may invite the management's representatives to participate

in working committee meetings. Who would the unions at Plant level /Shop level essentially invite?












Your Answer Grievance procedure



Your Answer to satisfy workers psychological needs , to develop a souce ofbelongingness



Your Answer Early 90's



Your Answer maintain Industrial harmony , Develop sound human relations ,incongenial industrial relations.

Multiple Choice Single AnswerQuestion Name the type of questions hindering communication

Correct Answer Testing

Your Answer Close-ended question



Your Answer True


directs resources from applicants to a centralised employmentresponse centre.

Correct Answer EMS

Your Answer EMS

Select The BlankQuestion ________ phase involves generating confidence in the employee to open

up and frankly share his perceptions, feeling etc.Correct Answer Rapport building




Your Answer True

True/FalseQuestion Establishment of trade unions by workers in small industries is not

commonCorrect Answer False

Your Answer True

Multiple Choice Multiple AnswerQuestion what are the common objections against the treatment of people as

assets in a HRM systemCorrect Answer There is no assurance of future benefits , people are not owened by the

organisation , it may not be recognised by tax lawsYour Answer There is no assurance of future benefits , it does not recognise the

human side human side to mgmt side to side to mgt of human resources ,people are not owened by the organisation


________ stage.Correct Answer Implementation




Your Answer Manual reports , Personal Manual






Your Answer Overtime pay , Stock options , Gratuity










Your Answer True











manager



Correct Answer True

Your Answer True


















to corporations.




successful implementation?Correct Answer Feedback management , Action planning , Reinforcement

of new behaviourYour Answer Feedback management , Action planning , Feedback

analysis



Correct Answer True

Your Answer True



Your Answer HR








participate without fear in the process of review &feedback.


Your Answer False

















Correct Answer 60

Your Answer 90







Your Answer True




Your Answer False

Multiple Choice Multiple AnswerQuestion Some organisations have successfully experimented with

foreign assignment in the career path model. What arethe benefits of this form of assignment?





Your Answer Audit



Your Answer 1975







Your Answer 0.5




Resource Practices



Your Answer True


key pointsCorrect Answer Paper

Your Answer Paper




Your Answer vision






















unionsim unionsim

True/False


Correct Answer True

Your Answer True


refructing or what were its put falls?Correct Answer unmet social objectives , status of small-scale industries ,

advantage MNC's had over their Indian compethtionsYour Answer unmet social objectives , reliance on agriculture , status




Your Answer False



Your Answer True








Chairman





True/FalseQuestion The data obtained through job analysis are recorded on what is known asjob analysis sheet.Correct Answer TrueYour Answer True


Select The BlankQuestion A fee market economy demands a transparent set of lawsand________somthething that the archaic Indian judical system is ill-equipped tocopewithCorrect Answer quick disposal of litigationYour Answer a set of social security legislation


Multiple Choice Multiple AnswerQuestion It is said that versality will be the key factor in determining employeevalue with following factors :Correct Answer Technology , Leadership , MotivationYour Answer Technology , Leadership , Motivation


Select The BlankQuestion Under Voluntary retirement scheme income tax benefits for employeeswho have accepted the scheme are however , valid only for payouts of upto ________Correct Answer Rs. 5 lakhYour Answer Rs. 5 lakh

Multiple Choice Multiple AnswerQuestion Some questions that every corporation needs to address are as follows:-

Correct Answer How well are HR practices linked to business goals , Are good HRpractices & HRD systems & processed being designed , Are the systems internally soundconsistent & relevantYour Answer How well are HR practices linked to business goals , Are good HRpractices & HRD systems & processed being designed , Are the systems internally soundconsistent & relevant

True/FalseQuestion If the assessee is transferred after Feb. the immediate superior willcomplete the appraisal as at 31st Aug.Correct Answer FalseYour Answer True

Multiple Choice Single AnswerQuestion What is the programme of allowing flexibility in handling the type ofwork in various departments of the organisation in a systematic way be the employeeduring his tenure of employment in an organisation?Correct Answer Flexi workYour Answer Flexitime

True/FalseQuestion Through consumers participation in management, consumer will lose theirrights through served techniqueCorrect Answer FalseYour Answer False

Multiple Choice Multiple AnswerQuestion Performance counselling refers to the help provided by a manager to hissubordinates, it attempts to help the employee in.-Correct Answer Supportive atmosphere , Empethetic atmosphere , Setting goalsYour Answer Supportive atmosphere , Empethetic atmosphere , Setting goals

True/FalseQuestion Monitoring and Follow-up follows the distribution of questionnaires to allassessors.Correct Answer TrueYour Answer True

Select The BlankQuestion In a re-engineering programme, when a process changes so does the________ of the concerned employee.Correct Answer job profileYour Answer job profile


Correct Answer PaperYour Answer Paper


Select The BlankQuestion The whole process of conducting a 360 - Degree Feedback process in anyOrganisation could last about ________.Correct Answer One & half to about 3 monthsYour Answer One & half to about 3 months

Select The BlankQuestion ________ is the example of the balanced score card applications in somecompanies.Correct Answer AT & TYour Answer AT & T

Select The BlankQuestion A strong ________ can have a lasting effect and provide sustenance to anorganisation.Correct Answer CultureYour Answer Vision

Multiple Choice Multiple AnswerQuestion Within the establishment stage of the career development cycle, what arevery important occasions for a young employee?Correct Answer The first promotion , Successfully completed asignment , The firstperformance appraisalYour Answer The first promotion , Successfully completed asignment , The firstperformance appraisal


Select The BlankQuestion ________ phase involves generating confidence in the employee to openup and frankly share his perceptions, feeling etc.Correct Answer Rapport buildingYour Answer Rapport building

Match The Following


Group goals Vs. Organisational goals Course organisational PoliticsCourseorganisational Politics

Better decisions about people based on improved information system HRA benefitsHRA benefits

Standard cost method value of human resources for accounting purposes value ofhuman resources for accounting purposes



Select The BlankQuestion The ________ provide resources to approved employment schemes in theorganised & marginised sectorsCorrect Answer Employment Generation FundYour Answer National Renewal Grant Fund


Multiple Choice Multiple AnswerQuestion How can the limitations/ misgivings of management participation inemployees organisations be overcome ?Correct Answer by gaining the confidence of union leaders from the initail stages ,managements should educate the members about the concept & value in strengheningunion functioning , minimising misunderstandingsYour Answer by gaining the confidence of union leaders from the initail stages ,managements should educate the members about the concept & value in strengheningunion functioning , minimising misunderstandings

Select The BlankQuestion Federation & union at all levels are managed on the lines of managementof ________Correct Answer A political bodyYour Answer A social organisation


Multiple Choice Multiple AnswerQuestion What are the general characteristics of a Technical - functionalcompetence?Correct Answer Primary interest in functional work , They would like to remainexpert rather than become general managers , They consider managerial andadministrative responsibilities as avoidable irritantsYour Answer Primary interest in functional work , They would like to remainexpert rather than become general managers , They consider managerial andadministrative responsibilities as avoidable irritants


True/FalseQuestion Organizations gear most of their management succession activities to theimmediate past.Correct Answer FalseYour Answer False


Select The BlankQuestion In the interview method of training-need identification interviews mustclearly distinguish between immediate training needs to improve present performance &________.Correct Answer Development needs for growthYour Answer Development needs for growth


True/False

Question Increased acceptance of feedback appraisal system is that as large no. ofmanagers work with wide range of other people, it becomes difficult for a single managerto accurately assess their contribution.Correct Answer TrueYour Answer True

Multiple Choice Single AnswerQuestion In the stage of career development cycle which out of the followingapproach should be adopted to bridge the gap? Alternatives for the training shouldinclude a -Correct Answer "Swim or Sink approach"Your Answer Job rotation

Multiple Choice Multiple AnswerQuestion In an interview Method of Training Need identification, what do theQuestions asked need to outline?Correct Answer Inputs expected from the Training Department , To proveweakness & strengths of individuals , Opportunities available to overcome suchweaknesses.Your Answer Inputs expected from the Training Department , To proveweakness & strengths of individuals , Opportunities available to overcome suchweaknesses.

Multiple Choice Single AnswerQuestion Accounting is a management science group, what are the managersperceived as,Correct Answer Decision-makerYour Answer Decision-maker




Assignment to some important task force or committee Offsetting Plateauing effectOfficiating Assignment


Multiple Choice Multiple AnswerQuestion Name the internal operational measures dealing with how well HRpractices are designed and delivered:

Correct Answer Cycle time, quality & cost of HR practices , The ratio of HRenpenses , The ratio of HR professionals to employee population.Your Answer Cycle time, quality & cost of HR practices , The ratio of HRenpenses , The ratio of HR professionals to employee population.



True/FalseQuestion Trade union is a group of two people who come to strengthen theirbargaining position.Correct Answer FalseYour Answer True

Multiple Choice Multiple AnswerQuestion Member ship of the nation wide consumer councils (as formed by theGovernment) would comprise representative ofCorrect Answer various ministeries , manufactures of commerce , cost account &ConsumerYour Answer employess organisations , manufactures of commerce , costaccount & Consumer

Multiple Choice Single AnswerQuestion Participation of management' representatives in the trade unions meetingsparticularly at the time of industrial dispute help both the parties -Correct Answer To exchange their contradictory viewsYour Answer To exchange their contradictory views

Multiple Choice Single AnswerQuestion What is it that Moon-lighting by employees, if extensively part taken,affect Human Resource Manager in the future adversely?Correct Answer Disharmony in individual & organisational goal balance.Your Answer Disharmony in individual & organisational goal balance.




Your Answer True



Your Answer HRD













Your Answer True











Your Answer True








Your Answer False







Your Answer True







Your Answer Paper










Your Answer AT & T




Your Answer Vision


development cycle, what are very important occasionsfor a young employee?




















HRA model































Your Answer False





interviews must clearly distinguish between immediatetraining needs to improve present performance &________.





Your Answer False

True/False

Question Increased acceptance of feedback appraisal system isthat as large no. of managers work with wide range ofother people, it becomes difficult for a single managerto accurately assess their contribution.

Correct Answer True

Your Answer True






















Success formula


how well HR practices are designed and delivered:Correct Answer Cycle time, quality & cost of HR practices , The ratio of

HR enpenses , The ratio of HR professionals toemployee population.

Your Answer Cycle time, quality & cost of HR practices , The ratio ofHR enpenses , The ratio of HR professionals toemployee population.




management



Your Answer False



Your Answer True

Multiple Choice Multiple AnswerQuestion Member ship of the nation wide consumer councils (as

formed by the Government) would compriserepresentative of




















leave, or long training etc is a good mechanism of careerplanning


Your Answer True

Multiple Choice Single AnswerQuestion A programme that allows flexible entering & learning (the

organisation) times for the employees is known as -Correct Answer Flexitime




Your Answer False



Your Answer True

True/FalseQuestion Off-line quality control consists of all control activities that are

conducted externally to the production system.Correct Answer True

Your Answer True


Stock Options It is issued to theemployees to be ashareholder in thecompany.

It is issued to theemployees to be ashareholder in thecompany.

Commissions It is assigned oncompletion of targets set.

It is assigned oncompletion of targets set.

Dearness Allowance It compensates with theprice index.

It compensates with theprice index.

Merit pay It is based onperformance in thecompany as per his setroles.

It is based on performancein the company as per hisset roles.

True/FalseQuestion In the Grid Seminars, stress is laid on teaching.


Your Answer False



Your Answer True


policy at the global levelCorrect Answer to integrate the Indian economy with the world economy,



Question T. Thomas said," I became chairman of this company in 1973 atthe age of 45". Name the company.

Correct Answer Hindustan Level

Your Answer Hindustan Level


decisions.Correct Answer HR

Your Answer HRD


Managers took what form of approach for the development ofhuman resource?


Your Answer Manufacturing approach


employee to open up and frankly share his perceptions, feelingetc.



Multiple Choice Single AnswerQuestion What is regarded as the preventive tool in case of any

differences of opinions among the members of rating committee.Correct Answer Job specification

Your Answer Job description


influence and control others and skills in problem solvingprimarily show :

Correct Answer Managerial competence


Multiple Choice Single AnswerQuestion A new professional body called the National HRD Network took

birth in :

Correct Answer 1985

Your Answer 1985


challenges, such as -Correct Answer Logical Enquiry , Service , Adventure

Your Answer Logical Enquiry , Risk apetite , Adventure


is highCorrect Answer value added


Select The BlankQuestion ________ and retaintion of qualified employees is a common

goal shared by many employers.Correct Answer Recruitment



NR Fund Imparting training,re-training,skill-upgradatin

protect & provide fordisplaced employeers

Lade of PoliticalConsensus

resultant outcome-agradualist approach toreform

resultant outcome-agradualist approach toreform

Social security net protect & provide fordisplaced employeers

Imparting training,re-training,skill-upgradatin

low quality of entry livellabour

low liberty levels & lack ofvocatinal training.

low liberty levels & lack ofvocatinal training.

True/FalseQuestion The final step in manpower planning is to ensure that the supply

will match the demand in future.Correct Answer False

Your Answer True

Select The Blank

Question In ________ company, there is no sophisticated or detailedmanpower planning done covering the current and future needsof the entire organisation.




ownership in a company only if the organisation believes in :Correct Answer Caring ( honest & open communication & mutual support) ,

Sharing (with teams having a common objectives) , Daring(encouraging enterpreneuial adaptation capabilities)

Your Answer Caring ( honest & open communication & mutual support) ,Sharing (with teams having a common objectives) , Daring(encouraging enterpreneuial adaptation capabilities)

Multiple Choice Multiple AnswerQuestion Western and Third World Studies of organisational excellence

indicate major keys to organisational excellence , those are -Correct Answer Mission , Goals , Policies

Your Answer Mission , Goals , Rewards



Correct Answer True

Your Answer True




Multiple Choice Multiple AnswerQuestion What includes in Salary Survey ?

Correct Answer Inflation indicators , Salary budget averages , Average salaries

Your Answer Average Compensation , Inflation indicators , Average salaries


Question Name of the various HRD score card:

Correct Answer HRD systems maturity score , Competency score , HRDcompetencies systems maturity score

Your Answer HRD systems maturity score , Competency score , HRD socialcard

Multiple Choice Single AnswerQuestion Which systems are more scientific in the organisations, as each

individual will have an individual score card.Correct Answer Appraisal

Your Answer Appraisal


appraisal process.Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion Name the appropriate method for forecasting demand which will

be best suited to organisation:Correct Answer Time frame , Resources available



strategic business partner is still at a level of ________ ratherthan reality.

Correct Answer Rhetoric




Your Answer False


Correct Answer Strategies of finding new talent. , Opening expected in the nextfive years. , Current system of recruitment.

Your Answer Strategies of finding new talent. , Strategies of business linkagesof HRD. , Opening expected in the next five years.

Select The BlankQuestion ________ should reinforce positive behaviour.






Multiple Choice Multiple AnswerQuestion What are the action steps for re-engineering?

Correct Answer Carry out a Need Assessment , Forming a steering Team &Implementation Team

Your Answer Carry out a Need Assessment , Forming a steering Team &Implementation Team , Creating a sense of urgency

Multiple Choice Single AnswerQuestion Retrenchment procedures are governed what method of

Accounting?Correct Answer LIFO

Your Answer LIFO


follows:-Correct Answer How well are HR practices linked to business goals , Are good

HR practices & HRD systems & processed being designed , Arethe systems internally sound consistent & relevant

Your Answer How well are HR practices linked to business goals , Are goodHR practices & HRD systems & processed being designed , Arethe systems internally sound consistent & relevant






Your Answer to satisfy workers psychological needs , to develop a souce ofbelongingness , to establish industrial peace



Your Answer Employee









President / Secretary of Branch Union flow to -Correct Answer President / Secretary & Craft / Unit level Union

Your Answer Working Committee



Correct Answer Win something in grievance procedure


True/FalseQuestion It is not necessary that the subordinate should feel free to participate without fear in

the process of review & feedback.Correct Answer False

Your Answer False

Multiple Choice Single AnswerQuestion What should be suggestive and not prescriptive .



True/FalseQuestion Depending on the career path model of managers, some specialised training inputs are

given at pre-determined times to make him more handling the new higher assignmentCorrect Answer True

Your Answer True




Multiple Choice Multiple AnswerQuestion The traditional methods of performance appraisal lay emphasis on the ratings of

individual's personality traits such as -Correct Answer Initiative , Drive , Creativity

Your Answer Initiative , Drive , Creativity

True/FalseQuestion Majority of the disputes in industries are related to the problem of wages, salaries &

benefitsCorrect Answer True

Your Answer True


Question Under the appraisal panel which are the qualities that can achieve good results despitethe difficulties inherent in the potential appraisal:






Multiple Choice Multiple AnswerQuestion A key HR role in the firm will be multidisciplinary consulting around -

Correct Answer Individual , Team , Business unit

Your Answer Individual , Team , Business unit

Multiple Choice Multiple AnswerQuestion In order to attain the support of Line Managers many organisations have formulated

Training Committees or Management Development Committee, membership consists of-

Correct Answer The Chief Executive or a very senior managers take up the role of Chairman , TrainingManagers is the member-Secretary in such committee. , Mostly of Line Managers

Your Answer Mostly of Line Managers , The Chief Executive or a very senior managers take up therole of Chairman , Training Managers is the member-Secretary in such committee.



Ability to consider the extent anddepth of demonstrated technicaland professional competence.


Decision - making defined in theappraisal form

Ability to analyse relevant facts,evaluate various alternatives.



Ability to consider clarity andprecision of verbal and writtenexpression of ideas and feelings.


Multiple Choice Single AnswerQuestion The first HRD department in the Indian corporate sector was started in which year?

Correct Answer 1975

Your Answer 1975

Multiple Choice Single AnswerQuestion Name the Questions which enable the superior to verify that he has correctly heard.

Correct Answer Paraphrasing

Your Answer Paraphrasing

True/FalseQuestion Factor comparison system consists of selection of key jobs.

Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion Succession planning is done in three time frames, those are-

Correct Answer Immediate , Intermediate , Long range


Multiple Choice Single AnswerQuestion In an employees organisation the flow of decisions fom the Working Committee flows to

-Correct Answer President / Secretary of Branch Union


Multiple Choice Single AnswerQuestion What is an inherent problem with organisations running their own educational

institutes?Correct Answer Funding from U.G.C. and State Govt.

Your Answer Economic viability


Correct Answer Religious


Multiple Choice Single AnswerQuestion A candidate immediately after completing his school / collage education joins an

organisation in lower level position. Later he finds it difficult to make both ends meet ashis family grows & thus takes up a part time job or business, etc during his off-hours,this part of moon lighting is called :

Correct Answer Quarter Moon Lighting

Your Answer Blue Moon Lighting

Multiple Choice Multiple AnswerQuestion Under orientation programmes, some very important issues discussed and clarified are :

Correct Answer Purpose of 360 Degree Feedback , Who analyzes the data? , Who are going to providefeedback?

Your Answer Purpose of 360 Degree Feedback , Who analyzes the data? , Who are going to providefeedback?


resources planCorrect Answer Recruitment



Correct Answer Realistic employee development , Measurable employee development , Well costedemployee development

Your Answer Realistic employee development , Measurable employee development , Well costedemployee development

Select The BlankQuestion ________ is the pay which the employee gets based on his performance in the

company as per his set role and responsibilities.Correct Answer Merit Pay

Your Answer Merit Pay




True/FalseQuestion Transfer of technology does not mean merely shifting technology from one plance to

anotherCorrect Answer True

Your Answer True




True/FalseQuestion The final step in manpower planning is to ensure that the supply will match the demand

in future.Correct Answer False

Your Answer False

True/False

Question HRD audit can give significant inputs about existing stage of accountability ofemployees.

Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion What were the elements of the liberalization Movement?

Correct Answer Abolishion of licensing , MRTP limit , Foreign Investment

Your Answer Abolishion of licensing , Open economy , Foreign Investment

Select The BlankQuestion Union leaders at different levels & at federatoins are elected on ________

Correct Answer democratic principle


Multiple Choice Multiple AnswerQuestion Under the phase 3 "Monitoring and Follow Up" the rater also identifies himself in several

roles in the questionnaire like a -Correct Answer Superior , Subordinate , Colleague

Your Answer Superior , Subordinate , Colleague

Select The BlankQuestion Expenses incurred by a firm on recruitment , training & devlopment of employees are

treated as ________Correct Answer Current costs

Your Answer Current costs

Multiple Choice Single AnswerQuestion Federations may invite the management's representatives to participate in working

committee meetings. Who would the unions at the department / divisional level inviteto attend such meetings?



True/FalseQuestion It can be enagued that globalization has reduced poverty in India and China, home to

move that half a billion of the world's poor income groupCorrect Answer True

Your Answer True

Select The BlankQuestion A dynamic and everchanging environment calls for a shift in approach from ________

human resource management to a proactive and innovative one.



Select The BlankQuestion Companies can offer the option only to employees who are above ________ years of

age or have served with the company for 10 years.Correct Answer 40

Your Answer 40

Multiple Choice Single AnswerQuestion Name one of the steps to design a performance appraisal plan.

Correct Answer Establish performance standards

Your Answer Establish performance standards

True/FalseQuestion Representatives of the consumers association besides the representatives of employees

& employers have to participate in the meeting of collective bargaingCorrect Answer True

Your Answer False




Select The BlankQuestion The ________ provides funds to meet the compensation & training expenditure of

retrenched workers.Correct Answer National Renewal Grant Fund


Multiple Choice Single AnswerQuestion Women employees presently restrict / limit their career to selected jobs &

organisations. But, they will soon be ready to take up all types of jobs in different typesof organisations. This phenomenon is known as -


Your Answer Dual career group


Correct Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate economicdevelopment , People to practice religious tolerance

Your Answer Govt. to take steps to alleviate poverty , Govt. to take steps to accelarate economicdevelopment , People to practice religious tolerance

Select The BlankQuestion ________ leads to conflict between various departments is a functional organisation

Correct Answer The lack of appreciation for the constraints of other department



the success of HRD auditCorrect Answer False

Your Answer False


Effective leadership Excellent relationship skills. Excellent relationship skills.

Analytical power The ability to reformulate anapparantly complicated probleminto workable units.

The ability to reformulate anapparantly complicated probleminto workable units.

Creative Imagination This requires vision to providealternatives on which future canbe based.

This requires vision to providealternatives on which future can bebased.

Sense of reality The person will be able tomaintain objective approach tosituation in which own personalinvolvement is considerable.

The person will be able to maintainobjective approach to situation inwhich own personal involvement isconsiderable.

Select The BlankQuestion The ________ are mostly for the employees of the marketing department .

Correct Answer Commissions



Multiple Choice Multiple AnswerQuestion Highly successful functional benchmarking models developed by the Japenese

have been adopted the world over. Name some of Matsushita's Systems ofbenchmarking?

Correct Answer System of divisions (Profit centres) within a centralized banking system , Justin Time (JIT) , Point of Sale (POS) system


Multiple Choice Multiple AnswerQuestion what is the role played by management representatives while Participating in

traade unions adminstration?Correct Answer Advisory , monitoring information , providing ideas and opinions

Your Answer Advisory , monitoring information , providing ideas and opinions



Your Answer Improvement in standard of goods with very little increase in cost ofproduction , Improvement in minimizing wastages. , Conformance withdesired standards.

Select The BlankQuestion A major reason for resistance to re-engineering is a challenge to the existing

________.Correct Answer hierarchy

Your Answer hierarchy

Multiple Choice Multiple AnswerQuestion Ranking system measures each job in comparison with other jobs in terms of

the relative importance of the following factors:Correct Answer Supervision & leadership , Co-operation & association outside the line of

authority , Probability & consequences of errorsYour Answer Supervision & leadership , Co-operation & association outside the line of

authority , Probability & consequences of errors



Your Answer ranking




Multiple Choice Single AnswerQuestion Retrenchment procedures are governed what method of Accounting?

Correct Answer LIFO

Your Answer LIFO


Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion Which management is committed adequately to competency building through

multi - rater feedback -Correct Answer Top

Your Answer Middle









Your Answer Employee competency check list , Evaluation by HR department inconjunction with internal customers. , To find the competency gap



Your Answer 0.5




Multiple Choice Single AnswerQuestion How many numbers of phases make up the process of the feedback?

Correct Answer 5

Your Answer 5



respect to promotions, transfers, seniorityYour Answer Federations are eveready to challenge management action, particularly with

respect to promotions, transfers, seniority


participation in trade unionsCorrect Answer The union should be well organised with sounds rules , the coverage of items

for discussion & participation should be pre -set , both parties should haveimplicit faith in information supplied by the other

Your Answer The union should be well organised with sounds rules , the coverage of itemsfor discussion & participation should be pre -set , both parties should haveimplicit faith in information supplied by the other








Multiple Choice Single AnswerQuestion The birth of the quality control movement in Japan took place in the early -

Correct Answer 1960's

Your Answer 1960's

True/FalseQuestion The functioning of federations and unions has its impact on human resources

management of varios industries & organisationCorrect Answer True

Your Answer True

Multiple Choice Single AnswerQuestion What is the concept of groups of employees working towards different goals

with little knowledge of other functions or understanding of overall goals ofthe organisation?


Your Answer De-centralisation

Select The BlankQuestion ________ system stresses on discipline and there is simplicity in the form.


Your Answer Grading rating


important and crucial wing of themCorrect Answer True

Your Answer True



Your Answer False


The ultimate goal of all job relatedtraining.


Problem children High potential Walkabout challenges

Concentration of developmentalactivities on certain categories


Creativity & Practical skills Walkabout challenges High potential






Your Answer False







Your Answer method

Multiple Choice Single AnswerQuestion The questionnaire has over 250 items and requires about how may minutes

to completeCorrect Answer 90 minutes

Your Answer 90 minutes

Select The BlankQuestion ________ should reinforce positive behaviour.



True/FalseQuestion The benefit of job evaluation is that it lays down the foundation for a rational

wage structureCorrect Answer True

Your Answer True




Multiple Choice Multiple AnswerQuestion According to Ulrich (1994), today's human resource professionals need to

move towards effectively fulfilling the multiple roles of -Correct Answer Employee champions who are able to relate to & meet the needs of

employees , Strategic partners , Change agentsYour Answer Employee champions who are able to relate to & meet the needs of

employees , Strategic partners , Change agents



Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion Under the grading system, name the separate geades included:

Correct Answer Office , Clerical , Managerial

Your Answer Office , Clerical , Managerial

Multiple Choice Single AnswerQuestion Name one of the processes of job evaluation

Correct Answer Select the method

Your Answer Select the method









Multiple Choice Single AnswerQuestion Which pay is one of the most crucial pay given to the employee & also shown

in the pay structure.Correct Answer Performance




Your Answer culture


A (POS) system An organisational BenchmarkingTechnique

An organisational BenchmarkingTechnique

Effective leadership,organisational readiness & style ofimplementation.

Re-engineering requisites forsuccess.

Human Resource Accounting (HRA)

"The attitude of a learner" Successful Benchmarking Re-engineering requisites forsuccess.

Analysis of various systems orfunctions common across differenttypes of industry.

Generic Benchmarking Generic Benchmarking



Your Answer False

Multiple Choice Multiple AnswerQuestion Training of appraisee can primarily address issues like -

Correct Answer How to process the data , How to identify the areas for personal development, How to chart out action

Your Answer How to process the data , How to identify the areas for personal development, How to chart out action

Multiple Choice Multiple AnswerQuestion Name the three important components in aligning business strategy with HR

practice:Correct Answer Business Strategy , Human Resource Practices , Organisational Capabilities

Your Answer Business Strategy , Human Resource Practices , Organisational Capabilities

1

Rajesh HR - 1LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Single AnswerQuestion Name one of the components systems of HRD :

Correct Answer Career system

Your Answer Career system

Multiple Choice Multiple AnswerQuestion Leadership is difficult to define but easy to appreciate. Name some of the

leadership qualities.Correct Answer Personal Integrity , Technical ability , Motivator

Your Answer Technical ability , Motivator , Personal Integrity




Multiple Choice Single AnswerQuestion The anchor for an individual who is attached to an organisation or a location

rather than to work is essentially termed :Correct Answer Search for security


True/FalseQuestion A major beneficiary of liberalization and consequently competition not been

the consumer ….. But the inustryCorrect Answer False

Your Answer True



Your Answer False


leadership, qualities etc will be a good starting point for marketing plans forsuccess

Correct Answer True

Your Answer True

2

Multiple Choice Multiple AnswerQuestion What are the uses of the ' Balanced Score Card' as a strategic management

system?Correct Answer It is used to clarify & translate vision & strategy , It is used as a

management tool. , It is used to enhance strategic feedback and learningcurves.

Your Answer It is used to clarify & translate vision & strategy , It is used as a integrativeframework tool. , It is used to enhance strategic feedback and learningcurves.


Correct Answer HR

Your Answer HRD


took what form of approach for the development of human resource?Correct Answer Manufacturing approach

Your Answer Custodian approach



Your Answer periodical

True/FalseQuestion Transfer of technology does not mean merely shifting technology from one

plance to anotherCorrect Answer True

Your Answer True



Your Answer True


Correct Answer True

Your Answer True

3





Need for HRD Audit It attempts to find out the futureHRD needs of the company afterassessing the current HRDactivities & inputs

It attempts to find out the futureHRD needs of the company afterassessing the current HRDactivities & inputs

Limitation of HRD Audit It does not give evaluation ofindividuals but focuses on unitand systems.

It does not give evaluation ofindividuals but focuses on unit andsystems.

Definition of HRD Audit It is a comprehensive evaluationof the current HRD strategiesstructure, systems styles andskills in the business plans of acompany

It is a comprehensive evaluation ofthe current HRD strategiesstructure, systems styles and skillsin the business plans of a company

Role of HRD Audit in businessimprovement

It helps in changes in the styles ofthe top management

It helps in changes in the styles ofthe top management



Your Answer Implementation , Result , Planning

True/FalseQuestion Human resource Audit is full-fledged methodology to bring about a change.


Your Answer True



Your Answer Individual



4




assessorYour Answer 1st Assessor-immediate superior, 2nd Assessor, 360 degree approach


Correct Answer To not only measure training supervisors by comparing their performancewith that of several thousand supervisors in other Cos.

Your Answer To not only measure training supervisors by comparing their performancewith that of several thousand supervisors in other Cos.



Your Answer Leadership -maker





Correct Answer True

Your Answer True



Your Answer hierarchy



Your Answer Co-ordination

5


Arthur He studied the impact of twodifferent management approacheson the productivity of steel mills.

He studied the impact of twodifferent management approacheson the productivity of steel mills.

Macduffie He studied 70 automobile plantsrepresenting 24 companies from17 different countries.

He studied 70 automobile plantsrepresenting 24 companies from17 different countries.

Huselied He used 2 scales- one to measureemployee skills and the second tomeasure employee motivation.

He used 2 scales- one to measureemployee skills and the second tomeasure employee motivation.


He studied the survival rate of 136non-financial companies.







Select The BlankQuestion Where the firm pats the proposed changes into practice is called ________

stage.Correct Answer Implementation


Multiple Choice Single AnswerQuestion At a US based industrial design firm there is no position as a head or chief,

instead, importance is given to hiring the right people for the rights. Thispolicy emulates which concept?



Multiple Choice Single AnswerQuestion One of the key advantages of a multi - rater appraisal system is that -

Correct Answer It adds objectivity and supplements the traditional appraisal system

Your Answer It adds objectivity and supplements the traditional appraisal system

6

Multiple Choice Multiple AnswerQuestion Name the appropriate method for forecasting demand which will be best

suited to organisation:Correct Answer Time frame , Resources available




Your Answer Labour






Your Answer False


Correct Answer The ability of an organisation to step back & rethink the way it doesbusiness , Focus on all form business components: strategy, businessprocess, people and technology. , Encouraging enterprenewal adaptation oncapabilities with stress on innovative skills & collaborative decision-making

Your Answer The ability of an organisation to step back & rethink the way it doesbusiness , Focus on all form business components: strategy, businessprocess, people and technology. , Encouraging enterprenewal adaptation oncapabilities with stress on innovative skills & collaborative decision-making





Correct Answer Becoming more of a political game than a genuine effort for improvement. ,Failures of implementations , Does not give evaluation of indiveduals but

7

focuses on unit & systems

Your Answer Failures of implementations , Does not give evaluation of indiveduals butfocuses on unit & systems



, By shaping customers and shareholders satisfactionYour Answer By building vision capabilities , By building organisational capabilities , By

improving employees satisfaction

Multiple Choice Multiple AnswerQuestion What are the basic features of TQM approach?

Correct Answer Business philosophy based on customer satisfaction. , Aims at charging thesystem. , Getting it right the first time & everytime.

Your Answer Business philosophy based on customer satisfaction. , Aims at charging thesystem.



Your Answer Strategies of finding new talent. , Strategies of business linkages of HRD. ,Current system of recruitment.

True/FalseQuestion The diamensions of the Human Resources portfolio matrix do not have the

same form as for product & market portfolio.Correct Answer False

Your Answer True


Secretary & Craft / Unit level Union flow to -Correct Answer General body of Members of employees organisations

Your Answer General body of Members of employees organisations



Your Answer 0.5

Select The BlankQuestion HRD ________ can be treated as a separate element for good HRD.

8

Correct Answer department

Your Answer department

1

Rajesh HR-2LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Multiple AnswerQuestion What are the component/elements of a flow of decisions in employees

organisations?Correct Answer Promotoinal Opportunities , Grievance Procedure , Providing wrong

information about managementYour Answer Providing wrong information about management , Political tactics ,

Promotoinal Opportunities , Grievance Procedure






Your Answer appreciable


home to move that half a billion of the world's poor income groupCorrect Answer True

Your Answer False

Multiple Choice Single AnswerQuestion Name the situation where a person takes the necessary steps at the right

moment of timeCorrect Answer Action

Your Answer Debate



Your Answer Structured




Your Answer Skill , Job enrichment , Efforts , Accountability

2



Your Answer True




Your Answer Intermediatry

Multiple Choice Single AnswerQuestion The TQM philosophy was evolved or theorised by -

Correct Answer Demming

Your Answer Demming

True/FalseQuestion Organisations presently are taking measures to satisfy the workers through

various methods including the schemes of worker & participation inmanagement

Correct Answer True

Your Answer False

Multiple Choice Multiple AnswerQuestion What were the elements of the liberalization Movement?

Correct Answer Abolishion of licensing , MRTP limit , Foreign Investment

Your Answer Abolishion of licensing , MRTP limit , Open economy , Foreign Investment





Multiple Choice Multiple AnswerQuestion A Managerial Walkabouts presents the students with some basic challenges,

such as -Correct Answer Logical Enquiry , Service , Adventure

3

Your Answer Logical Enquiry , Service , Risk apetite , Adventure


Concept suggested by ElliotJecques.

It takes into account the variouskey factors that will tell theoverall performance of a job.

Effort, responsibility, skill, workingconditions

Job Factors enumerated as : Effort, responsibility, skill,working conditions

Effort, grading, skill, workingconditions.

Wage survey : It places all evaluated jobsaccording to point in terms ofmoney.

It places all evaluated jobsaccording to point in terms ofmoney.

Designing wage structure : Similar jobs are grouped andtreated as a job class.

Effort, point, skill, workingconditions.



Your Answer False



Your Answer Better organisational health , Better generation of data , Better developedroles , Better utilisation of human resources

Multiple Choice Single AnswerQuestion When employees takes up other occupation & spend more or less 70% of

their time & resources for their business or industrial unit. Second jobactivity to this extent may be called as :





Your Answer Job Description



4

Your Answer Realistic employee development , Measurable employee development , Wellcosted employee development , Under costed employee development



Your Answer False





Multiple Choice Multiple AnswerQuestion Name the factors which come under ' Career System' that is component

system of HRD:Correct Answer Potential appraisals , Career planning , Career development

Your Answer Performance appraisal , Career planning , Career development , Potentialappraisals



Your Answer Job programmes

Multiple Choice Multiple AnswerQuestion Under the phase 3 "Monitoring and Follow Up" the rater also identifies

himself in several roles in the questionnaire like a -Correct Answer Superior , Subordinate , Colleague

Your Answer Superior , Subordinate , Colleague , Personnel


Correct Answer True

Your Answer True



5


True/FalseQuestion The final step in manpower planning is to ensure that the supply will match

the demand in future.Correct Answer False

Your Answer True



Your Answer 0.15


Correct Answer Less

Your Answer Less

Select The BlankQuestion ________ are the visible amounts given for fertilizers export promotion, etc.

Correct Answer Explicit subsidies


Select The BlankQuestion In some cases, individual and group interviews are substituted by ________

Correct Answer LSIP

Your Answer LRIP





competitive phaseCorrect Answer Liberalisation

Your Answer Liberalisation

6



Your Answer Fair , Excellent , Superior , Poor



Your Answer Analytical

Multiple Choice Single AnswerQuestion Pfeffer (1998) has identified seven dimensions of successful organisations,

name one of them.Correct Answer Employment security

Your Answer Employment security



Your Answer True

Select The BlankQuestion The ________ role is to ensure the deserving managers should get

appropriate opportunities for job Rotation.Correct Answer Reviewer

Your Answer Assessor

Multiple Choice Multiple AnswerQuestion Besides rasing prices, consumers are also victmized by the producess &

trades by way ofCorrect Answer adulteration , poisoning , under weightage

Your Answer adulteration , uneconoimics production process , poisoning , underweightage

True/FalseQuestion The main focus of attention today is the employee.


Your Answer False


7

Question What are the areas where the auditors should physically visit the workplace?


Your Answer Cities , Canteens , Living colony , Training rooms


Correct Answer to their social status , their economic status , their psychological status

Your Answer to their social status , their economic status , their psychological status ,their psychological well being


"Working on your liabilities" Life long mission A leadership quality

Assignment to some importanttask force or committee


Need-opportunity Alignment Crucial role played by HRD Offsetting Plateauing effect

Continued self development A leadership quality Life long mission

Select The BlankQuestion ________ is the pay which the employee gets based on his performance in

the company as per his set role and responsibilities.Correct Answer Merit Pay


True/FalseQuestion Objective of performance appraisal system is to identify the developmental

needs of each employee.Correct Answer True

Your Answer False

Select The BlankQuestion For closure , every worker is to be compensated with ________ average pay

for every year of service completedCorrect Answer 15 days

Your Answer 10 days

1

Rajesh Hr-3LIST OF ATTEMPTED QUESTIONS AND ANSWERS

True/FalseQuestion In the orientation phase, all participants are to submit a list of appraisers

by whom they would like to be assessed.Correct Answer True

Your Answer False





True/FalseQuestion Abraham has identified seven practices of successful organisations.


Your Answer False



investment in infrastructureYour Answer significantly reduced taxes , complete opening up of the insurance sector ,

nationalized excise rates , encouragement for investment in infrastructure



Your Answer Job enlargement

Multiple Choice Multiple AnswerQuestion Name the three important components in aligning business strategy with

HR practice:Correct Answer Business Strategy , Human Resource Practices , Organisational Capabilities

Your Answer Business Strategy , Organisational Strategy , Human Resource Practices ,Organisational Capabilities



2

Your Answer They determine the survival of the organisation.

Multiple Choice Multiple AnswerQuestion Training programmes conducted by dividing the total group of participants

into teams who are assigned to complete the task within a time limit arecalled -

Correct Answer SSL Technology , Grid Seminars

Your Answer Game Seminars , The agricultural approach , SSL Technology , GridSeminars


Government) would comprise representative ofCorrect Answer various ministeries , manufactures of commerce , cost account & Consumer

Your Answer various ministeries , employess organisations , manufactures of commerce ,cost account & Consumer


Correct Answer True

Your Answer False


ratings of individual's personality traits such as -Correct Answer Creativity , Initiative , Drive

Your Answer Initiative , Drive , Creativity , Response



Your Answer By taking on an advisory role

Multiple Choice Single AnswerQuestion What is an essential ingredient for a successful benchmarking programme?

Correct Answer Focus on critical success factors.

Your Answer Focus on critical success factors.

Multiple Choice Single AnswerQuestion Which management is committed adequately to competency building

through multi - rater feedback -Correct Answer Top

3

Your Answer Middle


Correct Answer It is readily transferable , New practices, earlier implemented in an entireindustry can be brought in, giving an organisation an edge over its rivals. ,Proven systems can be implemented with minimal modification

Your Answer It is readily transferable , New practices, earlier implemented in an entireindustry can be brought in, giving an organisation an edge over its rivals. ,For imitating & launching cost-effective 'me-too' product. , Proven systemscan be implemented with minimal modification



Your Answer Construction of the yardsticks , Price survey , Wage survey , Designingwage structure.

True/FalseQuestion It is not necessary that the subordinate should feel free to participate

without fear in the process of review & feedback.Correct Answer False

Your Answer False



Your Answer To build their cases



Your Answer HR Department


Feedback It should be data-based and notimpressionistic

In this case there is a climate ofacceptance & warmth

Rapport building In this case there is a climate ofacceptance & warmth

In this case, the interview shouldend with specific plans of action forthe development of the employee.

4

Exploration In this case, the employee shouldappreciate his strengths &weakness.

In this case, points should notrequire follow-up.

Action Planning In this case, the interview shouldend with specific plans of actionfor the development of theemployee.

It should be data-based and notimpressionistic

True/FalseQuestion The benefit of job evaluation is that it lays down the foundation for a

rational wage structureCorrect Answer True

Your Answer False



Your Answer Late 80's



Your Answer False




Select The BlankQuestion Federation & union at all levels are managed on the lines of management of

________Correct Answer A political body


Select The BlankQuestion Union leaders at different levels & at federatoins are elected on ________

Correct Answer democratic principle

Your Answer Dictatorship principles

Select The Blank

5

Question ________ system stresses on discipline and there is simplicity in the form.


Your Answer Merit rating

Multiple Choice Single AnswerQuestion Which practices should be linked to business goals and corporate strategy :

Correct Answer HRD & HR

Your Answer HRP & HR



Your Answer Prompt approval , Problem collection , Regular communication ,Unconditional support





Decision - making defined in theappraisal form


Ability to consider only clarity ofwritten expression of ideas andfeelings.


Ability to consider clarity andprecision of verbal and writtenexpression of ideas and feelings.

Ability to analyse completion of thefactual data






Your Answer Manual reports , Marked Handouts , Personal Manual , Newspaper

Select The BlankQuestion In the Development Grade Method of career planning the selected staff for

this grade would remain there only for ________ yearsCorrect Answer two

6

Your Answer three

True/FalseQuestion Representatives of the consumers association besides the representatives

of employees & employers have to participate in the meeting of collectivebargaing

Correct Answer True

Your Answer False



Your Answer False



Your Answer False



Your Answer culture



Your Answer To set methods

Multiple Choice Single AnswerQuestion Name the program which makes supervisor more alert, as it is his

responsibility to rate his subordinates.Correct Answer Periodic appraisal

Your Answer Yearly appraisal


________ human resource management to a proactive and innovative one.Correct Answer reactive

7

Your Answer conservative

Multiple Choice Multiple AnswerQuestion While planning for a period of five years, the expected loss situation can be

evaluated in terms of:Correct Answer Retirement , Transfer , Death

Your Answer Retirement , Transfer , Death , Additions



Your Answer Supportive atmosphere , Empethetic atmosphere , Setting goals , Settinglosses

Multiple Choice Multiple AnswerQuestion Mention certain weaknesses under the gerading method:

Correct Answer It is difficult to write grade description , It oversimplifies sharp differencesbetween different jobs & different grades , It is considered to be lesssubjective

Your Answer It is difficult to write grade description , It oversimplifies sharp differencesbetween different jobs & different grades , It is considered to be lesssubjective , It is considered to be too subjective






Your Answer infancy

True/FalseQuestion An employee who is categorised as Dead wood is one who has absolutely

no potential for growth & should be included in a rationalizationprogramme.


Your Answer False


8


Your Answer Bank


Select The BlankQuestion For the period of the lay off up to a maximum of ________ workmen will

be paid compensation equal to half their basic pay & D.A.Correct Answer 45 days

Your Answer 45 days








Correct Answer Becoming more of a political game than a genuine effort forimprovement. , Failures of implementations , Does not give evaluationof indiveduals but focuses on unit & systems

Your Answer Becoming more of a political game than a genuine effort forimprovement. , Failures of implementations , Does not give evaluationof indiveduals but focuses on unit & systems

Select The BlankQuestion Under Voluntary retirement scheme income tax benefits for employees

who have accepted the scheme are however , valid only for payouts ofupto ________





Your Answer Rajiv Gandhi



Your Answer False


Question One of the importance of HRD is






Your Answer a strong labour policy


training retain workes through skill upgradation & prevention ofredundancy due to the technology gap?



Multiple Choice Multiple AnswerQuestion What are the published literature of the company which help in

assessing the strengths and weakness of HRDCorrect Answer Manual reports , Marked Handouts , Personal Manual

Your Answer Manual reports , Marked Handouts , Personal Manual



Your Answer True


Technique?Correct Answer It is readily transferable , New practices, earlier implemented in an

entire industry can be brought in, giving an organisation an edge overits rivals. , Proven systems can be implemented with minimalmodification

Your Answer It is readily transferable , New practices, earlier implemented in anentire industry can be brought in, giving an organisation an edge overits rivals. , Proven systems can be implemented with minimalmodification

Multiple Choice Single AnswerQuestion Five main phases make up the process of the feedback exercise, name

the PHASE 4-Correct Answer Data feeding Reports & Analysis



________directs resources from applicants to a centralisedemployment response centre.

Correct Answer EMS

Your Answer EMS

Multiple Choice Single AnswerQuestion A candidate immediately after completing his school / collage education

joins an organisation in lower level position. Later he finds it difficult tomake both ends meet as his family grows & thus takes up a part timejob or business, etc during his off-hours, this part of moon lighting iscalled :

Correct Answer Quarter Moon Lighting

Your Answer Quarter Moon Lighting



Your Answer job responsibilities

Multiple Choice Multiple AnswerQuestion Despite what problems faced, India managed to implement economic

restructing?Correct Answer inbalanced wealth distribution , inefficient services , clootic political

scenarioYour Answer inbalanced wealth distribution , reduadont brueaoracy , clootic political

scenario







Multiple Choice Multiple AnswerQuestion Name the data required by Manpower planning from the external

environment:Correct Answer Techology , Govt. Policies & regulations , Composition of work force

Your Answer Business plans , Govt. Policies & regulations , Composition of workforce



Your Answer to satisfy workers psychological needs , to develop a souce ofbelongingness , to battle the mounthing problems of worker

Select The BlankQuestion Companies can offer the option only to employees who are above

________ years of age or have served with the company for 10 years.Correct Answer 40

Your Answer 40


chief, instead, importance is given to hiring the right people for therights. This policy emulates which concept?


Your Answer Scientific selection


Concept suggested by ElliotJecques.

It takes into account thevarious key factors that willtell the overall performanceof a job.

It takes into account thevarious key factors that willtell the overall performance ofa job.

Job Factors enumerated as : Effort, responsibility, skill,working conditions

Effort, responsibility, skill,working conditions

Wage survey : It places all evaluated jobsaccording to point in termsof money.

It places all evaluated jobsaccording to point in terms ofmoney.

Designing wage structure : Similar jobs are grouped andtreated as a job class.

Similar jobs are grouped andtreated as a job class.



Your Answer False

Multiple Choice Multiple AnswerQuestion 360 - Degree Appraisal is to get a broad assessment of an individual

from different sources, following factors need to be watched at thisstage -


Your Answer Individual learning , Organisational learning , Improved Individualbehaviour

Multiple Choice Single AnswerQuestion Whose study provides that one create appropriate HRD climate only

through good practices.Correct Answer Abraham

Your Answer Abraham

True/FalseQuestion In the Grid Seminars, stress is laid on teaching.


Your Answer True

Multiple Choice Single AnswerQuestion Why is it felt that federations & unions in India are not functioning on

sound lines?Correct Answer Outside political leadership

Your Answer Outside political leadership

True/FalseQuestion Employees at present need more freedom & autonomy in doing the


Your Answer True

Multiple Choice Single AnswerQuestion The function/task of ensuring that all sections are filled in, & the

evidence is sufficiently complete is that of the -Correct Answer Reviewer

Your Answer Reviewer

Multiple Choice Single AnswerQuestion Name the stability which significantly reflects the person's underlying

potential.Correct Answer Power

Your Answer Power




Multiple Choice Single AnswerQuestion In resent times, which department and head of the same usually

initiates the manpower plan.Correct Answer HR department

Your Answer HR department




Limitation of HRD Audit It does not give evaluation of It does not give evaluation of

individuals but focuses onunit and systems.

individuals but focuses onunit and systems.






True/FalseQuestion A leader who lacks the other basic qualities can lead others in the

wrong direction.Correct Answer True

Your Answer True


representatives of employees & employers have to participate in themeeting of collective bargaing

Correct Answer True

Your Answer True

Multiple Choice Single AnswerQuestion Which pay is one of the most crucial pay given to the employee & also

shown in the pay structure.Correct Answer Performance


True/FalseQuestion Counselling involves a one to one discussion between the participant

and administrator.Correct Answer True

Your Answer True

Multiple Choice Multiple AnswerQuestion What were the unmet deliveriables of the economic refructing or what

were its put falls?Correct Answer unmet social objectives , status of small-scale industries , advantage

MNC's had over their Indian compethtionsYour Answer unmet social objectives , status of small-scale industries , advantage

MNC's had over their Indian compethtions



Your Answer True


Question A Managerial Walkabouts presents the students with some basicchallenges, such as -

Correct Answer Logical Enquiry , Service , Adventure

Your Answer Logical Enquiry , Service , Adventure



Your Answer Why should we plan? , Who should plan? , Timing for plam




Your Answer True



Your Answer 90

Multiple Choice Single AnswerQuestion What forms the last phase of the 360-degree feedback exercise

Correct Answer Individual counselling

Your Answer Individual counselling

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