Project Sheet 23 August 2015

Mutual & Federal leverages off of SharePoint to develop an Enterprise Communication Platform

Property of Mint Management Technologies 2015

www.mint.co.za info@mint.co.za +27 (0) 11 856 4400 @mint_consulting

Mutual & Federal (M&F) is the oldest short-term insurer in Southern Africa with a history that dates back more than 180 years. Mutual & Federal are proud of their tradition of service and quality, which extends beyond their product range, to ensuring that their staff have access to the right information at the right time through their intranet, which is accessible to all divisions within Mutual & Federal.  M&F invested in a custom developed Enterprise Communication Platform (ECP) that integrates with SharePoint 2010 and Microsoft Exchange. The challenge was that users would receive all communications whether relevant to them or not as M&F had no way to targeting communications to specific users/groups or areas. The company had no way of tracking whether communications were read or understood. Network resources were being unnecessarily depleted due to the number of attachments being emailed to staff.  

ECP was needed for tracking purposes and when we approached MINT with this, they documented the requirements and came back to us with a solution that really

worked for us. The team then came back to us with a demo on how the solution would work and we were very impressed. There were a few issues that were

encountered which was on our exchange side but the MINT team did a fantastic job in assisting our guys with rectifying same.

I must say it is always a pleasure working with the MINT team as they always provide us with the best advice and solutions that works well for our company and they

always go the extra mile to assist us.Sunitha Sukhdeo (Web Department at M&F)

About the Client

www.mint.co.za info@mint.co.za +27 (0) 11 856 4400 @mint_consulting

Mutual & Federal’s requirements were as follows:

• Send communications to targeted groups of recipients using Active Directory distribution groups;

• Track which users have read/unread a particular communication;

• Track which users understood or did not understand a communication;

• Track user comments to a communication;• Provide the option to track read/unread status or not;• Restrict the communication distribution capabilities to a

specified group of users.

Requirements

www.mint.co.za info@mint.co.za +27 (0) 11 856 4400 @mint_consulting

M&F requirement was for Marketing to send internal communications to exchange distribution groups and for users to acknowledge receipt and understanding of the communication.The solutions gave M&F the ability to report on recipients (i.e. Read, not read, Understood, not understood). Users could leave comments if the communication was not understood and the senders could then perform relevant action.

Together with

Solution

www.mint.co.za info@mint.co.za +27 (0) 11 856 4400 @mint_consulting

• Leverage off current Technology i.e. SharePoint 2010 and Exchange.

• Integration with Exchange – make use of current set of data base of users (single user list) using active directory.

• Governance - Reporting of read/unread communications and whether content was understood.

• Targeting of specific communications to groups or areas where communication is relevant to that group only.

• Links to the relevant document or content stored on SharePoint 2010 would now be sent rather than an attachment.

Benefits

www.mint.co.za info@mint.co.za +27 (0) 11 856 4400 @mint_consulting

Mint has proven track record at Mutual & Federal for excellent delivery. Mint is the currently M&F’s SharePoint vendor and clearly understands their requirements.

Contact us today if you would like to know more about our Content Management Solutions and how it can help your business.

Why Mutual & Federal chose Mint