Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
My BusinessQuick Reference GuideNavy
May 2018
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
This guide provides Navy & Marine Corps customers purchasing wireless services
under Contract N00244-18-D-0003 details on how to obtain access to My Business
which provides access to online reporting & account maintenance tools.
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Introduction
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 4
Key Benefits
My Business offers many options to help you control costs and manage your services online.
Billing
• Download Invoices Electronically
• Review Historical Invoices
• Print Invoices as needed
• Establish Invoice Notification
• View Unbilled Usage
• Credit Card Holder’s make online payment
Reporting
• Access to robust reporting
• Use Standard Reports help to identify Total Spend, Number of Devices, Zero Use, Overages, and OCONUS Roaming
• Customize reports to include data relevant to your needs
• Build Your Own Report & Share
Account Maintenance
• Update User Information
• Voicemail Password Reset
• Update Cost Center (ex: tracking zero usage, line of accounting, etc.)
• Suspend/resume service for cost management
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 5
Registration
Who do I contact for my My Business Access?
– Associate Enterprise Business Sales:
Victoria Slaughter, 240-568-1139
Who can have access to My Business?
• The Designated Wireless Manager/POC or
Contracts person listed on the funding document is
provided with access to the My Business portal as
an Administrator.
• The Designated Wireless Manager/POC will
receive an enrollment email with the subject line
“My Business Registration.” Please note that these
are system generated email messages and they
are occasionally caught by filters. Be sure to check
your spam or junk mail folders as well as your
inbox.
• The email contains a secure link and 7 Digit
Verification Code. Simply click the link and follow
the instructions provided.
• The Administrator may login and establish access
for additional Navy users once access is granted.
What is the web site address for My Business?
http://enterprisecenter.verizon.com
What if I need to request access to The Verizon
Enterprise Center?
• Access to the Navy portal is highly restricted. If
you are unsure of who is listed as your
Administrator and require assistance, then you
may contact your Global Enterprise Advisor at
Note: This email is unique and may not be forwarded
or shared with other users. After 24 hours, the
verification code expires, so your registration
must be completed promptly. When prompted for
a “contact number”, it is requesting your office
telephone number.
If you have further questions, please contact:
– Program Manager Navy Contract:
Twila Bridges, 240-568-1924
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 6
Registration email sample
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 7
Reporting Methods
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Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 8
Standard Reports
Follow these steps to find a report that shows commonly needed useful information: Total Spend,
Number of Devices, Zero Use, Overages, and OCONUS Roaming.
Note: Changes made to end user attribute(s) may not reflect in reporting for up to 24-48 hours.
From the Manage Account menu select Reports
Select the report category Charges > Select
“Analyze Phone Charges – Wireless Number”
Set your report range, then use the buttons
to download, schedule or run the report.
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Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Select the View By method and use right and
left arrows to add or remove columns of data to
create your custom report. You can also drag
and drop
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Build Your Own Reports
Several pre-defined reports exist in My Business. However, you also have the option of creating a
custom report if it better suits your needs.
Note: when creating a report you cannot combine Report Types (ex: Purchase Activity, Usage
Activity, etc.).
From the Manage Account menu select Reports 1
3Locate the Build Your Own Report section on the
lower half of the page. Select the report type
using the dropdown menu. Select Build Report
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distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 10
Schedule Reports
Use the convenience of scheduling a report to generate when you need it. Scheduled reports can be
enabled to automatically run monthly or just once. Generate the report on a select date and send
notification the report is available to multiple people if needed. Note: Schedule reports to be set to
automatically run 7-10 days after the end of your bill cycle.
From a report click the Schedule Report button
Enter the required fields and identity when you want
the report to run
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distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 11
Memo Bill Reporting
Memo bill allows for a reproduced copy of the Wireless Number paper bill to be distributed to
identified company contacts. The distribution is flexible in the online portal.
From the Other Reports section select
Memo Bill1 Select the Period and Wireless Number. Then Run Report.2
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 12
Raw Data Download Reporting
The Raw Data Download (RDD) is a standard report available through My Business and is the
method by which agencies can download call detail for multiple mobile numbers at a time. This data
can then be uploaded into a company's internal systems for re-configuration. Please note that RDD is
intended for wireless program managers.
• Available on-demand
• Replica of the paper bill invoice
• 4 .txt files - Tab delimited
• Flexible download options
• Run RDD requests for a bill account approx 5 days after the close of the bill cycle
• Example: Account A has a bill cycle close date = 10. Run RDD around the 10th of the same month
• Accessible by all user roles who have reporting access
• Users with access to individual accounts can request RDD
Select the period and Download
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 13
Online Invoice
Accessing your bill online is easy. Feel confident your information is available and there is no need
for a paper invoice. Download, print and export if needed in My Business.
From the Manage Account menu select View Invoices
Use the dropdown menu to view the invoice for an account.
Use the links on the page to view details and download
invoices.
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distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 14
Account Maintenance
A full range of Account Maintenance transactions are supported online with near real-time changes that feed to the internal billing system and sync up with both billing and reporting. Note: Changes made to end user attribute(s) may not reflect in reporting for up to 24-48 hours.
Account Maintenance Information
VM Password Change Cost CenterSuspendResumeChange User InformationChange Wireless Phone NumberView Transaction History
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 15
Account Maintenance
Can I use My Business to order service?
Unfortunately, due to funding requirements, My Business does not allow our Navy customers to place
orders online at this time.
What if I already have a My Business login, can I use it and see my Spiral 2 accounts?
Yes. You will be able to use your existing My Business credentials for multiple accounts under Spiral
2 Contracts. We have created two separate account numbers as unique identifiers associated to the
Task Orders.
Who do I call if I need help or training with My Business?
If you need assistance with setting up your login or using My Business, then you may reach out to
Global Enterprise Advisor by submitting an e-mail to [email protected].
Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or
distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Thank you.
