My MassanuttenA Publication Exclusively For Massanutten Resort Owners
EDITION: FALL 2020
A FIRST LOOK
At WinterOUTDOOR WATERPARK
EXPANSION: Now Complete!
Taking Care of Each Other: What Our Employees Have To Say
WELCOME!
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To the first edition of the all new Massanutten Owners digital newsletter, My Massanutten.
As I write this letter during what has been an exceptionally trying year for so many of our owners, employees, and guests, I am reminded of our core four values that have guided our Resort through this difficult period.
We remain anchored to our core values to take care of ourselves, our owners, each other, and our property. This has led to many memorable experiences for our owners, guests, and community, which I think you will see displayed throughout this edition.
In this issue you will find some helpful hints to make your next vacation a great one, some ideas on lesser known benefits of your ownership, and insights on some exciting new happenings at your Resort.
In preparing this issue of the Massanutten Newsletter, I have been consistently reminded that what connects our Resort to our core values is the privilege to serve our owners, guests, and their families. Your memories and enjoyment of the Resort are what drive us to provide remarkable experiences in a safe and enjoyable environment.
Our hearts and thoughts are with each and every one of you as we collectively push through this trying year and onto brighter times in the year to come.
Thank you for being a part of our family and we can’t wait to see you on your next visit.
Sincerely,
Matthias Smith General Manager/Vice PresidentMassanutten Resort
OWNERS.MASSRESORT.COM
2MY MASSANUTTEN | EDITION: FALL 2020
INSIDE T H I S E D I T I O N
Maintenance Fee Payments 540 .289.4904 option 1
Reservations 540 .289.4904 option 2
Mortgage Payments 434 .973.1250
Public Relations /Sales 540 .289.4907
Concierge Desk 540 .289.4978
Golf 540 .289.4941
Spa 540 .289.4040
WaterPark 540 .437.3340
Snow Sports 540.289.4954
For the latest news, trading power, exchange tips, and more
visit www.rci.com/insiderci and log in to your account.
PHONE NUMBERS
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News You Can UseGet the most out of your ownership.
RCI EducationExplore RCI opportunities available to you.
Planning Your VisitThings to know before you arrive.
Resort UpdatesCheck out what's new at the Resort.
Owner Association BudgetsPlus fee schedules & important booking info.
N E W SYOU CAN USEGet The Most Out Of Your OwnershipAs an owner of a Massanutten property, you have several options to maximize your ownership. We love when you, as the owner, can come and stay. We enjoy hearing your stories and seeing those memories in your photos. We also understand that sometimes you are unable to vacation here. The following are options you can utilize to heighten your ownership.
View the Link!Click Here.
RCI – Resort Condominiums International - A timeshare exchange company that allows you to trade your week for another week at Massanutten or any of their affiliated resorts.www.RCI.com
However you wish to utilize your ownership week, you MUST contact our Reservations team prior to listing your unit. You can reach us by phone @ 540.289.4904 option 2, email @ [email protected] or fax @ 540.289.9599.
View the Link!Click Here.
TripForth is the new rental agency that deals closely with our Resort. TripForth is working diligently on our owners' behalves and the numbers are showing it! They also stay in contact with Massanutten through the whole process to make sure that our owners will be taken care of.
3 NEWS YOU CAN USE
"The property is gorgeous. From the valley area to the mountains. My condo was just the right thing..spacious and well kept." - Denyse
"I have owned at Eagle Trace for over 20 years. It was a guaranteed vacation every year. I hope to hand it down to my grandson." - Randy
"My family and I had a wonderful, well needed, well deserved vacation at the resort. I can’t wait for another vacation at Massanutten. We were able to enjoy activities with social distancing and face mask requirements being respected by other visitors." - Missy
"Lots of family activities and delicious food. Accommodations are large and modern, gorgeous views and lots of hiking trails. Enjoyable for young and young at heart." - Brenda
"We love going to Massanutten on vacation & seeing all the wildlife it has to offer." - Wanda
What Owners Have to Say
C O M I N G S O O N !
OWNERS LOUNGETo enhance your owner experience, we are currently making plans to update and upgrade your Owner’s Lounge at the Ski Lodge. The renovations will take place in the Spring of 2021 and will be ready for winter 2021-22 in time for the Ski Resort’s 50th birthday.
We are also looking at evaluating a similar owner benefit at the WaterPark. Look for more information on both projects in your next My Massanutten newsletter. This is one more reason it is great to be a Massanutten Owner in 2021.
O W N E R S
CORNER
TOP 5 USA VACATION DESTINATIONS
• VA - 18,580• FL - 7,912• SC - 2,067• NV - 1,997• NC - 966
TOP 5 INTERNATIONAL VACATION DESTINATIONS
• Mexico - 539• Canada - 181• Jamaica - 136• Dominican Republic - 118• Aruba - 113
In 2019, Massanutten Owners had 41,522 dream vacations traveling through RCI.
Also in 2019, 42,337 RCI members booked dream vacations to Massanutten Resort.
WHERE ARE
OWNERS TRAVELING?
C O M I N G S O O N !
PAPERLESS BILLINGWe are proud to announce that we will soon be offering paperless billing. Look for the option to opt in for this service on your next invoice. This is a great option for convenience and for the environment.
4OWNERS.MASSRESORT.COM
At 2,922 ft. of elevation, Massanutten is home to wide groomed trails, a dedicated learner’s area, terrain parks, and night skiing.
Skiing & Snowboarding
Bundle up for an adventure and slide down one of our tubing lanes solo or link up with friends and enjoy the ride together when conditions allow.
Snow Tubing
Ice Skating
Learn More!
Click Here.
Learn More!
Click Here.
Watch our
video here!
Enjoy some good old-fashioned ice-skating fun
at our outdoor rink! The Rink is located
outside of Massanutten Fitness & Rec Club.
MASSRESORT.COM/SKI
SNOW SPORTS AT THE NUTT
Owners get first priority to online slope-use & snow tubing tickets this winter! See page 13 for details.
WANDERLOVE
Travel through the Shenandoah Valley to connect with some of America's most beautiful and accessible outdoor spaces. We've got majestic summit peaks for hiking, stunning sunset views, underground caverns, horseback riding, backroad cycling, and scenic rivers. Vineyards, apple orchards, pumpkin patches, and craft breweries dot our landscape with fresh-taste experiences. Explore some of America's legendary mountain drives like Skyline Drive and the Blue Ridge Parkway.
is calling you on a road trip through the Shenandoah Valley
VisitShenandoah.org
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Over 40% of owners are paying their annual fees online @
OWNERS.MASSRESORT.COMENROLL NOW TO:
• View exclusive owner’s content • View your account info• Pay your annual fees• Pay your mortgage• Book reservations• New! Owner's Ticket Access
ENROLL NOW! To register your account, you will need your Owner ID, which is located on your invoice.
View the Link! Click Here.
A better way to own
Will your week go unused?Explore RENTING!
www.tripforth.com
New! How To Videos Available!
Watch how to videos! Click here.
Explore the local caverns
OF THE SHENANDOAH VALLEY
Located just a short drive from Massanutten!
GRAND CAVERNS A 25 minute drive
ENDLESS CAVERNS A 35 minute drive
LURAY CAVERNS A 40 minute drive
SHENANDOAH CAVERNS A 45 minute drive
Did you purchase directly from the Resort? If so, you are recognized as a Gold Card member and entitled to special discounts around the Resort for the following amenities:
• WaterPark• Ski• Golf• Escape Rooms• Dining• Hotel & Condo
Accommodations
You also have year-round access to the newly renovated Massanutten Fitness & Rec Club and Woodstone Recreation Center. For a complete list and more details visit owners.massresort.com/billboard/gold-card-benefits.
GOLD CARD B E N E F I T S
Did you know you can start paying future maintenance fees now? You don’t have to wait to receive your invoice – you can make smaller payments throughout the year to reduce the amount due when your account is billed. Paying your fees in advance allows you to confirm your reservation sooner and can increase your trading power with RCI. Remember: the sooner you confirm
a reservation, the greater availability there is to offer. Currently, our system does not offer automatic payment for maintenance fees, but many owners utilize bill-pay options through their financial institutions. Automated ACH payments will be available after we transition to our new property management system – stay tuned!
BENEFITS OF PAYING I N A D V A N C E
Are you interested in becoming a Gold Card Owner? Learn how to become a Gold Card Owner @ www.massresort.com/stay/rental-info/becoming-a-gold-card-owner/
View the Link! Click Here.
View the Link!Click Here.
4OWNERS.MASSRESORT.COM
Dining AT MASSANUTTENNothing builds an appetite like an active Massanutten vacation, and our dining options have got you covered. From BBQ and salads, to burgers and pizza, to pub fare and to-go meals,
we offer something for every taste, every season, and every occasion.
Breakfast • Pulled Pork • Brisket Smoked Chicken • Ribs • Fried Catfish Southern Sides • Salads • Pizza & More!
Our Indoor-outdoor umbrella bar features appetizers, salads, pasta, sandwiches, duck entrées, bratwurst & more!
View
the menu!
View
the menu!
View
the menu!
Cornbread • Chicken Dumplings • Steakhouse Burgers Steaks • Salads • Hand-Crafted Pizza • S’mores & More!
MASSRESORT.COM/DINE8OWNERS.MASSRESORT.COM
9 NEWS YOU CAN USE CONT.
Please be aware that Massanutten is consistently made aware of companies that defraud owners like you out of thousands of dollars with the promise of selling or renting their timeshare. These companies typically promise they can sell/rent your timeshare, allege they have a ready buyer/renter and usually charge large upfront fees. There are also relief companies which typically claim that you can be released from your contract and/or relieved of your annual maintenance/assessment fees. Some of these companies even allege they have a relationship with Massanutten.
Don’t be tricked by professional-looking ads, documents, websites, or certain business ratings. These resale and relief companies usually shut down after a few years when they start to feel the pressure of government agencies or mounting lawsuits and simply start a new company. Be suspicious of companies that claim to be consumer advocates. Contact the State Attorney General and local consumer protection agencies in the state where the reseller is located to determine if there are any existing complaints.
I N D U S T R Y N E W S OF SCAMS
Vacation Peace of Mind.
VACATION GUARD® It's your vacation - protect it!
Built specifically for owners, you can protect your use-year timeshare trips with our annual protection plan.
ONLY $89 per use-year!View the FAQs & Overview: owners.massresort.com/travelprotection
This is sponsored content from the licensed producers. Rates, product descriptions, and benefits may be changed without notice. Refer to the applicable Certificate of Insurance (the “Policy”) for full policy details. Certain conditions, exclusions, and limitations apply as set out in the Policy. Products or benefits may not be available to residents of all states. VacationGuard® Travel Insurance is provided by VacationGuard Insurance Services, CA Agency License # 0H18225.
View the Link!Click Here.
HOW TO SPOT A SCAM:• UNPROMPTED
INITIAL CONTACT• FALSE PROMISES
If something sounds too good to be true, it probably is.
• UPFRONT FEES
Contact Us!We urge you to not be fooled by any of these companies. Protect yourself and your timeshare ownership! Stay up to date on the latest scam offers in the resale market at owners.massresort.com/billboard and www.arda-roc.org and be on the lookout for suspicious behavior. When in doubt, contact us at [email protected].
Massanutten RewardsHOW IT WORKS
SIGN UP IN SECONDS Our online sign-up form is fast and easy!
EASY TO EARNCollect 1 point for every $1 spent *exclusions may apply.
REWARDS YOU WANT Earn your way to free Mega Zips, WaterPark passes, golf rounds, and lift tickets.
NO CARD? NO PROBLEM No card, no punchcard... just your phone number!
SIGN UP @ MASSRESORT.COM/REWARDSView the Link! Click Here.
Your on-site loyalty program for earning rewards while vacationing with us!
AFFINITY REWARDS
View the Link! Click Here.
WWW.MASSRESORT.COM/GOLF
Enjoy tree-lined fairways, with plenty of uphill and downhill contours, and
gorgeous scenery at every turn. We invite you to hit the links with
our two challenging yet playable 18-hole courses.
Watch our video here!
Learn how Affinity Rewards can help pay your maintenance fees! Visit www.affinityrewards.com or call 1.866.831.4437.
Have you redeemed your owner's
Complimentary Getaway?
For more info, please visit owners.massresort.com/getaway
View the Link! Click Here.
ARE YOU READY
to take more vacations?View the Link!
Click Here.
Based on availability. Must remain current on RCI membership and resort's maintenance fees, as well as be a Resort Gold Card Owner to redeem the Extra Vacations Certificate. Holiday weeks may have limited availability.
Enroll @ Discover.RCI.com
Gold Card owners can take advantage of their extra vacation certificate with RCI which allows them to use a week at the rate of the standard exchange fee.
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RCIE D U C AT I O N
RCI MEMBER SERVICES Weeks: 844.874.5792 Points: 844.968.7476Mon-Fri: 8 am - 8 pm Sat: 8 am - 5 pmTrading Power Protection: $89 - $129
RCI FEES - WEEKS Exchange Fee: $249 Internal Exchange Fee: $159 Guest Certificate: $89
RCI FEE - POINTS Points Transaction Fees: $49-$278 (depending on length stay)
**Rates listed are for US residents only. All other RCI members contact your servicing office for rates. Fees are subject to change without notice.
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R C I HELPFUL INFO
We negotiated with the following resorts so our owners can travel through RCI for an exchange fee of only $159! Based on availability. Aquamarine Villas - Oceanside, CABerkshire Mountain Lodge - Pittsfield, MACanada House Beach Club - Pompano Beach, FLCaribbean Beach Club - Fort Myers Beach, FLCasa de la Playa - La Jolla, CAClub Sevilla - Kissimmee, FLClub Tahoe Resort – Lake Tahoe (Incline Village), NVEnchanted Isle Resort - Hollywood, FLFt Lauderdale Beach Resort - Fort Lauderdale, FLGrand Lake Resort - Kissimmee, FLHollywood Beach Tower - Hollywood, FLLaguna Shores - Laguna Beach, CALaguna Surf - Laguna Beach, CALighthouse Cove Resort - Pompano Beach, FLLifetime of Vacations Resort at Grand Lake Resort - Kissimmee, FLMizner Place at Weston Town Center - Weston, FLPalm Beach Shores Resort and Vacation Villas - Palm Beach Shores, FLPalm Springs Tennis Club - Palm Springs, CAPatriots Inn - Williamsburg, VAPresidential Resort at Chancellorsville – Spotsylvania, VASan Diego Country Estates - Ramona, CASchooner Landing Resort - Newport, ORSilver Seas Beach Resort - Fort Lauderdale, FLSurfsider Resort - Pompano Beach, FLThe Berkley, Las Vegas - Las Vegas, NVThe Berkley, Orlando - Kissimmee, FLThe Cliffs at Peace Canyon - Las Vegas, NVThe Colonies at Williamsburg - Williamsburg, VAThe Grandview at Las Vegas - Las Vegas, NVThe Lodge at Kingsbury Crossing - Stateline, NVVacation Village at Bonaventure - Weston, FLVacation Village at Parkway - Orlando, FLVacation Village at Weston - Weston, FLVacation Village at Williamsburg - Williamsburg, VAVacation Village in the Berkshires - Hancock, MAVillas at Fortune Place - Kissimmee, FL
For more info, visit VACATIONVILLAGERESORTS.COM
12OWNERS.MASSRESORT.COM
View the Link! Click Here.
R C I Sister Resorts
P L A N N I N GYOUR VISITOWNER’S TICKET ACCESS First priority to online amenity tickets! Check out this new perk for owners in the 2020-21 winter season! As owners, you will have first priority in purchasing amenity tickets online. Simply log into the owners portal and navigate to the Owner Ticket Access menu. You will be able to purchase Slope-Use tickets, Snow Tubing, and WaterPark admission tickets in advance. Take advantage of this valuable benefit as these activities will have limited ticket sales due to current government restrictions.
DOWNLOAD from the apple store or google play!
NEW! Tour the Nutt from the comfort of your home with our
Virtual Resort Tour @ MassResort.com/VirtualTour
THE NEW RESORT APP IS HERE! Download the app to:
• Navigate from check-in to your room/condo• Manage your rewards• Book activities• Receive app only discounts• Personalized vacation itineraries• Navigate the Resort using our interactive map• Check the weather & ski conditions• Stay up to date with Resort news & alerts
View the Link! Click Here.
313 PLANNING YOUR VISIT
View the Link! Click Here.
14OWNERS.MASSRESORT.COM
COVID-19 RECOVERYWith the COVID-19 pandemic in mind, we are taking additional steps and adopting operating procedures to protect our owners, guests, and employees. We are guided by the recommendations of the CDC, as well as Executive Orders and guidance from the Governor of Virginia and local and state health departments.
If you have an upcoming visit to Massanutten, please visit our recovery webpage for important COVID-19 information including cleaning procedures, check-in, amenities & activities, Q&A, and more.
We are looking forward to welcoming you back to our beautiful Resort, breathing in the fresh mountain air, and making new memories with you.
A FIRST LOOK AT WINTER
While this winter season will look different from last year, one thing will always remain true—our mission: to provide remarkable experiences in a safe and enjoyable environment for our owners, guests, community, and employees.
Our teams have been hard at work developing activities and programs that create remarkable experiences. Summer proved to be special, both for us and for the guests that visited with us. Even during the pandemic, we received heart-warming feedback like this: “Everything about this place is magical.” – Y.S, Aug. 2020.
Our hope is that you are as excited to get out and play as we are and that the information in the Winter Preview Guide will give you a better sense of what this upcoming season will look like. To see more, please visit www.massresort.com/winter.
IN THE WINTER PREVIEW GUIDE
A Look at Winter• Gatherings & Crowds• Lift Tickets• Season Passes• Points to Consider• Night Skiing• Rentals & Lessons• Ski Lodge Info• Snow Tubing• Ice Skating
Indoor WaterPark InfoKeeping It Fun & SafeTools You Can Use
View the Winter Preview Guide! Click Here.
View the Link! Click Here.
See you at the Nutt!
R E S O R T
UPDATES
Our three new slides are ready for the 2021 season! MASS Mayhem, Valley Vortex, and Peak Plunge all provide unique riding adventures. Experience the zero gravity sensation as you plummet over 47’ down the half pipe and get vertical on MASS Mayhem. Valley Vortex’s tight corners and high banking turns have you experiencing extreme G’s. Be sure to keep your eyes open, as sections of colorful lights will delight and amaze. Peak Plunge provides sensational twists, turns, and drops creating an exciting ride for all.
Also included in the outdoor expansion is the enhanced kiddie area/splash pad. From a concrete splash pad with geometric shapes spraying water in all directions to a kiddie area with a rubber flooring, three slides specifically for the little ones, and a few ground water features round out this new outdoor kiddie area.
A new bar/restaurant concept was added, too! Imagine Base Camp on a smaller scale. Yes, the WaterPark has it own umbrella bar and it is the hub of all the excitement. The menu is sure to have something for everyone; so sit back, kick your feet up, and relax while watching all the action.
THE OUTDOOR EXPANSION IS COMPLETE
OUR NEWEST ESCAPE ROOM IS NOW OPEN The Mayday Escape Room has taken the place of the Lucky Duck Speakeasy Escape Room at Woodstone Recreation.
In the Mayday Escape Room, you and the other passengers are thrilled to embark on a submarine adventure to exotic locales around the world. During your private tour of the bridge, the jovial captain calls on the video monitor to welcome you. His joy quickly turns to frustration as one of the systems malfunctions.
Now it’s up to you and your fellow passengers to close all the water-tight doors on the submarine. If you fail, the vessel will take on freezing cold water and sink to the bottom of the ocean. The clock is ticking. Work together and seal the doors before your vessel is claimed by the ocean.
All Massanutten escape rooms are cleaned before and after each session to make sure we are meeting the highest levels of cleanliness to protect our staff and guests.
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Unlock the Love540-234-0505 • CrossKeysVineyards.com
6011 E. Timber Ridge Rd., Mt. Crawford, VA 22841
416OWNERS.MASSRESORT.COM
Rockingham Education Foundation• (1) $1,000 scholarship for a high school senior
attending 4 year college• (1) $500 scholarship for a high school senior
attending 2 year college
Harrisonburg Education Foundation• Grant funding support
Free Meal Program• Over 1,000 meals served to those in need in a 23 week
period
American Red Cross Blood Drive• Hosted on site for employees and community members
Participation In• Grand Caverns 5K (+ donation)• Run the Runway 5K (+ donation)• Snow Moon Fest Arctic Plunge
benefiting Therapeutic Adventures• Snow Moon Fest 4K on the Fairway
benefiting Elkton Area United Services
United Way Partnership• Partnership with United Way of Harrisonburg & Rockingham
County, supporting yearly programs and events with monetary donations
• Over 40 employees volunteered for the 2019 Day of Caring Event
• Donated over 1400 books in 2019• Raised and donated $5525
COMMUNITY SUPPORT
GREAT TIMESAWAIT
At CrossKeys Vineyards, we help you make the most of your Massanutten vacation. Located just a short drive down the mountain in the beautiful
Shenandoah Valley, our renowned on-site Bistro works tirelessly to prepare
delicious meals that pair perfectly with our award-winning wines.
Join us for an amazing meal, share the perfect bottle of wine, and take
a moment to truly unwind in a place where you’re always treated like family.
At Massanutten, we believe in taking care of each other. We believe in serving our community. We believe in positivity. We believe in unity.
RESORT UPDATES CONT.
Two factors influence autumn leaf color-leaf pigments: length of night and weather. The timing of color change and leaf fall are primarily regulated by the calendar, that is, the increasing length of night. As days grow shorter, and nights grow longer and cooler, biochemical processes in the leaf begin to paint the landscape with Nature's autumn palette. There are three pigments in leaves:
• CHLOROPHYLL, which gives leaves their basic green color. It is necessary for photosynthesis, the chemical reaction that enables plants to use sunlight to manufacture sugars for their food. Trees in the temperate zones store these sugars for their winter dormant period.
• CAROTENOIDS, which produce yellow, orange, and brown colors in such things as corn, carrots, and daffodils, as well as rutabagas, buttercups, and bananas.
• ANTHOCYANINS, which give color to such familiar things as cranberries, red apples, concord grapes, blueberries, cherries, strawberries, and plums. They are water-soluble and appear in the watery liquid of leaf cells.
During the growing season, chlorophyll is continually being produced and broken down and leaves appear green. As night length increases in the autumn, chlorophyll production slows
down and then stops and eventually all the chlorophyll is destroyed. The carotenoids and anthocyanins that are present in the leaf are then unmasked and show their colors.
Certain colors are characteristic of particular species. Oaks turn red, brown, or russet; hickories, golden bronze; aspen and yellow-poplar, golden yellow; dogwood, purplish red; beech, light tan; and sourwood and black tupelo, crimson. Maples differ species by species-red maple turns brilliant scarlet; sugar maple, orange-red; and black maple, glowing yellow.
Source: USDA Forest Service
Why Leaves Change Color To see the fall color progression in real time, check out the Massanutten webcam! Or call Virginia’s Fall Foliage Report at 1.800.424.LOVE.A succession of warm, sunny days and cool, crisp but not freezing
nights seems to bring about the most spectacular color displays.
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Virginia is home to 200+ wineries statewide. The Virginia wine industry has grown tremendously and now ranks fifth in the nation for wine production. The Shenandoah Valley is an emerging wine region in the state.
Guests are invited to stop by the Concierge Desk for information and directions to local vineyards and cideries or visit the Shenandoah Valley Wine Trail to map your tasting adventure at ShenandoahValleyWineTrail.com.
Virginia is for Wine Lovers
CROSSKEYS VINEYARDS Approx. 20 mins.
BLUESTONE VINEYARD Approx. 35 mins.
EARLY MOUNTAIN VINEYARDS Approx. 45 mins.
PRINCE MICHEL VINEYARD & WINERY Approx. 55 mins.
BARBOURSVILLE VINEYARDS Approx. 45 mins.
BARREN RIDGE VINEYARDSApprox. 45 mins.
STONE MOUNTAIN VINEYARDS Approx. 45 mins.
HORTON VINEYARDS Approx. 45 mins.
WINE WITHIN AN HOUR!
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View the Link! Click Here.
OWNERS.MASSRESORT.COM
visitskylinedrive.org
The seasons are changing, so it’s time to change your surroundings. Get out this fall to Shenandoah National Park, which o�ers the relaxing, natural escape you need.
Here are the 5 things you have to do this fall.1. If you enjoy fall foliage, Shenandoah in fall
is a leaf peeper’s dream.
2. Hike to a mountain summit and enjoy amazing views. Consider tackling a portion of the Appalachian Trail.
3. Go chasing waterfalls. There’s Dark Hollow Falls, Rose River Falls and many more.
4. Up for adventure? Rock climbing and rappelling are perfect Shenandoah activities.
5. Head out into Big Meadows around dusk and watch as the white-tailed deer emerge. You may even see a black bear.
Fall is the perfect time to exhale with your loved ones, far out in the Blue Ridge Mountains. Find out more on visitskyline-drive.org/blog/plan-ahead-for-fall-travel.
FALL LOVE
WITH SHENANDOAHNATIONAL PARK
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MASSANUTTEN IS
Award Winning Budget Travel: 10 Best Indoor WaterParks | Fodors: Best Ski Resort for Summer FunHuffington Post: Top 9 Best Indoor WaterParks | Parents Magazine: 10 Best Indoor WaterParksUSA Today: 10 Best Indoor WaterParks | USA Today's People Choice: Top 10 US WaterParksThe Active Times: Top 10 Coolest Indoor Water Parks in North AmericaUSA Today: Best Winter Ice Rinks | Washingtonian: Best Winter Tube Parks Liftopia: Top Family Friendly Ski Resort in the Southeast Liftopia: Top Overall Ski Area in the Southeast | ArrivaLIST: Top Amusement Park in VirginiaVirginia Living: Best Resort in the Shenandoah ValleyConventionSouth Magazine: Virginia & D.C. Area's Best Meeting Site 2018U.S. News & World Report: Top 50 Mountain Resorts in the WorldConventionSouth Magazine: #1 Resort with Style in the U.S.
www.massanuttenwaterpark .com
Get ready for non-stop thrills at the Massanutten WaterPark®, always heated to 84° Fahrenheit. Children of all ages will delight in our water fortress, water slides, adventure river, and more! If you want to take your aquatic experience to the next level, learn how to surf on our FlowRider®. Owners get first priority to online WaterPark admission tickets this winter! See page 13 for details.
Watch our
video here!
Indoor WaterPark is Now Open!
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Now is the perfect time to get out and explore all our region has to offer! From local breweries and wineries to historic landmarks nearby, there is no shortage of places to explore in our beautiful Shenandoah Valley and beyond.
DAY TRIPS NEAR THE NUTT
A new coffee shop has opened at Massanutten! Located at the base of the resort, Rugged Cup offers quality coffee, tasty baked goods, mountain views, and a place to relax and enjoy the experience.
Rugged Coffee is partnering with Shenandoah Joe’s coffee to bring you quality coffee, specialty drinks, and much more. The cafe has seating inside and outside as well as curbside pickup and online ordering options for coffee lovers to enjoy a mug of joe on the go.
20OWNERS.MASSRESORT.COM
BREW RIDGE TRAIL Enjoy a self-guided brewery tour along the Blue Ridge Mountains located in Nelson and Albemarle County. Each brewery offers sample tastings of their finest craft beers.
NATURAL BRIDGE STATE PARK Visit the Natural Bridge, a National Historic Landmark featuring a nature-sculpted arch that soars high in the sky above Cedar Creek. Beyond the Natural Bridge, visitors can explore canoeing, tubing, and kayaking with Twin River Outfitters.
SHENANDOAH NATIONAL PARK Shenandoah National Park has over 200,000 acres of protected lands filled with miles of trails, cascading waterfalls, beautiful mountain vistas, and sightings of the local wildlife if you’re lucky. From easy to moderate and challenging hikes, the park offers skill levels for all ages.
HARPERS FERRY NATIONAL HISTORIC PARK Located at the confluence of the Potomac and Shenandoah rivers lies a small historic community called Harpers Ferry, West Virginia. Take a trip through the past and explore their picturesque streets, exhibits, museums, hiking trails, and battlefields.
EASY TO MODERATE HIKES LOCATED WITHIN ONE HOUR OR LESS
MASSANUTTEN RIDGE TRAIL This 4.5-mile, moderately trafficked out-and-back, offers stellar views of the nearby ski area and the mountains surrounding Massanutten. » 4.5 mile hike HILLANDALE PARK Hillandale Park features a nature walk, along with other recreational resources such as playground equipment, a sand volleyball court, and a basketball court. » 1.3-mile hike LAKE SHENANDOAH Lake Shenandoah is 36 acres of natural beauty and is a must-see for the nature-seeking adventurer. » 1.6-mile hike
GEORGE WASHINGTON NATIONAL FOREST On the west side of the Shenandoah Valley is the immense George Washington National Forest. Within the forest, there are 12 national recreation trails and 325 miles of the Appalachian National Scenic Trail.
Shenandoah National Park costs $30 per vehicle and your pass is good for 7 days! Save time by purchasing your pass in advance online at www.nps.gov/shen
SHENANDOAH NATIONAL PARK HIKES FOR QUICK TRIPS & DAY TRIPS
BEARFENCE MOUNTAIN This is a quick 1-mile hike, perfect for catching the sunset. » Located at mile marker 56.4
DARK HOLLOW FALLS This hike is a steeper 1.4-mile hike leading to a 70-foot waterfall. » Located at mile marker 50.7 OLD RAG Pack your bags and snacks, because this is a strenuous, whole-day hike of 9.2 miles up and around the Blue Ridge Mountains. » Not for the faint of heart
Article sources: nps.gov & The Breeze
Your Guide TO HIKING THE SHENANDOAH VALLEY
RESORT UPDATES CONT.21
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The Spa at Massanutten offers treatments for women, men, teens, and everyone in-between. Treat yourself or someone special to a relaxing
massage, invigorating body treatment, luxurious facial, or a pampering nail service!
Check out our seasonal specials!
OUR FOUR VALUESTake care of our guests
Take care of our propertyTake care of our team Take care of ourselves
OUR MISSION STATEMENTTo provide remarkable experiences in a safe and enjoyable environment.
Enter to win 3 nights at Massanutten OR an Additional Week deposited into your RCI account
MASSANUTTEN Giveaway
To enter simply share your favorite vacation memory and/or photo at Massanutten @
MASSRESORT.COM/GIVEAWAY
NEW!
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Glorietta T.12 years
Starr H.8 years
Lourdes M.19 years
Sonia G.19 years
O U RS ELVES
OUR GUESTSE AC H OTH EROUR PROPERTY
Matt E.15 years
Esteban R.11 years
You can see some pretty majestic sunrises up here from multiple vantage points. Especially this time of year (October), the way the sun comes up over the Blue Ridge Mountains - you will see brilliant colors. Good spots to catch a good sunrise are easily accessible at the Woodstone building or Regal Vistas. - Matt
I enjoy how united we are working together as a team to make remarkable experiences for guests and the passion and safety in everything we do in our company for our guests. - Lourdes
I love that hunting and fishing are available. - Glorietta
I love that we have accessibility to rent out facilities and cater for celebrations and special occasions. - Starr
I appreciate the cultural diversity among co-workers. - Sonia
We don’t see ourselves as Massanutten employees. We see ourselves as a big Massanutten family. - Esteban
Taking Care of…
RESORT UPDATES CONT.23
Like a gem, Massanutten Resort is multifaceted, providing a wide array of experiences to all those who visit. We have employees in departments ranging from the smiling faces you see at the Front Desk to those behind the scenes in our Domestic Services and Maintenance crews. Like bees in a hive, everyone works together purposefully to set the foundation for an exceptional experience for our guests. Hear it from them! Meet some of our Front Desk, Domestic Services, and Maintenance crew members.
How would you describe Massanutten in one word?Home. I mean this both literally and figuratively. As a company, we go to great lengths to make employees feel at “home". We have a great onboarding process for new employees to really acclimate them to our resort culture and values. Personally, having worked up here some time, I have always been keen to the nature and wildlife here at the resort. So about seven years ago my wife and I decided to move here. Often I can be at my kitchen window doing dishes and see a pack of deer grazing the mountain behind my home. Also, it makes for a great work commute! - Matt
What is one stand out guest memory you’ve had since working at Massanutten?Five years ago I went to take care of a complaint and the guest was so surprised because I remembered her from a previous year when I took care of her unit issues. Now, every year I wait before she comes and she calls me because she wants to see me. That’s Thanksgiving week. It’s something so special to me that every year I wait on her call. - Lourdes
There is a guest who used to sing to me every time he and his wife visited the resort. They would ask for me. - Glorietta
I can recall great memories of sitting with Mr. West in the main lobby having great conversations as he came in daily for his coffee and to read the paper. - Starr
A guest’s words of gratitude for the quality of my work. The guest gave me twelve dollars of two dollar bills from her own piggy bank, which I’ve kept from three years ago. - Sonia
What do you enjoy about your position at Massanutten?I like being able to assist coworkers and guests. I enjoy doing my best and seeing them smile when they are pleased. - Glorietta
To have the opportunity to work with employees from different departments within the company. - Esteban
24OWNERS.MASSRESORT.COM
ACTIVITIES & Classes
MASSRESORT.COM/SHOP
Shopping AT MASSANUTTEN!Our retail locations offer Resort souvenirs & apparel, Virginia wines & local craft beers, Virginia made products, the latest surf brands, popular outdoor brands, sweet treats, toys, spa boutique products, and much more!
View the Link!
Click Here.
Explore your creativity with our arts & craft classes, learn a new skill, explore the outdoors with our newly expanded hiking programs, enjoy live entertainment, and more!
View the Link!
Click Here.MASSRESORT.COM/ACTIVITIES
3
OWNER'S INFOTo stay up-to-date with your owner's association, please visit owners.massresort.com.
420OWNER ASSOCIATION BUDGETS 424OWNER ASSOCIATION BUDGETS3 26EAGLE TRACE BUDGETS
PREPARED BY Managing Agent, Great Eastern Resort Management, Inc. 1296 Resort Drive Massanutten, VA 22840
Contact Person: Michael W. Owens Books & records maintained at 4047 Massanutten Drive Massanutten, VA 22840
OFFICERS AND DIRECTORS PRESIDENTKenneth Hess4620 Massanutten Drive, Suite 2Massanutten, VA 22840
VICE PRESIDENT, DIRECTORMatthias N. Smith1296 Resort DriveMassanutten, VA 22840
VICE PRESIDENT, DIRECTORMichael W. Owens4047 Massanutten DriveMassanutten, VA 22840
TREASURER, DIRECTORThomas C. Waterbury610 W. Rio RoadCharlottesville, VA 22901 SECRETARY/GENERAL COUNSELRoyAnn Murray 610 W. Rio RoadCharlottesville, VA 22901
DIRECTORMichael L. Shiflet2236 Resort DriveMassanutten, VA 22840
Developer control period has ended.
Eagle Trace Estates at Massanutten, a Time-Share | State Route 644, Massanutten, VA 22840 Eagle Trace® Owners Association
ASSUMPTIONS
Eagle Trace’s 2021 annual assessment billed each annual owner will be $630 which is a 2.44% increase from the 2020 annual assessment of $615. The $630 annual assessment for 2021 is comprised of a $543.65 assessment for time-share expenses, net of other income, and an $86.35 assessment for replacement reserve.
$543.65 assessment for time-share expenses, net of other income are calculated by dividing the 2021 budgeted time-share expenses, net of other income earned by the Association, by the total number of estimated equivalent annual week owners in the project. The time-share expenses, net of other income earned by the Association, are projected to increase 2.26% in 2021. Included in the assessment for time-share expenses is bad debt reserve expense assumed to be 10.4% of 2021 billed assessments.
$86.35 assessment for replacement reserve represents a 3.59% increase from 2020’s assessment for replacement reserves. This will result in the Association making a contribution to the replacement reserve fund in 2021 of at least $1,020,000.
There are no other reserves being funded by the Association.
Neither the developer, nor any of its affiliates, is providing any services to the Association that are not being billed to the Association or reflected in its 2021 budget.
The 2021 ETOA budget was prepared by the Association’s Treasurer.
2021 BUDGET
Domestic ServicesCleaning Supplies 11.85Laundry Services 36.98Maid Service 92.85Total 141.68
UtilitiesCable TV & WIFI 15.67Electricity 38.72Sewer & Water 23.69Telephone 7.18Trash Collection 7.54Total 92.80
AdministrationOffice Supplies /Equipment 0.09Postage 1.33Printing /Copying 1.94Professional Fees 1.69Management Fees 58.99Front Desk & Reservations 27.29Total 91.33
Unit & Property MaintenanceAppliance & Furniture Repair 6.87Building Repair 12.19Groundskeeping 0.61Maintenance /Grounds Supplies 6.60Maintenance Services 82.41Total 108.68
Other ExpensesBad Debt Allowance 57.59Depreciation Expense 0.45Insurance 4.86Miscellaneous 5.43MPOA Assessments 12.03Other Supplies & Fuel 3.19Real Estate Taxes 28.11Recreation Fees -Replacements 9.67Automated Services 6.91Total 128.24
Other Income (19.08)total timeshare expenses (net) 543.65
Replacement Reserves 86.35Total Assessment 630.00
2 0 2 1 ANNUAL REPORT
In past years, the Owners Association offered an in-person first booking on specific dates for owners who wished to prepay maintenance fees two years in advance for selection of Christmas and New Year’s weeks. To ensure the safety of all owners and staff during the Covid-19 pandemic, the in-person first booking will not be offered in 2020.
To allow for a heightened focus on cleaning procedures, we cannot guarantee the availability of a particular unit on a given week. We are making our greatest effort to clean and prepare units in the most efficient way possible. Moving forward, units will be assigned at check-in by a Front Desk clerk based on units ready for occupancy.
We are able to grant disability requests, such as low step count or ADA accessible units, where availability allows; however,
we are unable to allow a particular unit number selection at the point of confirmation.
All reservations will need to be confirmed using one of the below methods: Online @ owners.massresort.comOR by email: [email protected] by phone: 540.289.4904 option 2.
Booking will begin at 9 am (EST) on the first book dates listed to the right. If you plan to confirm on the first book date, we recommend pre-paying your maintenance fee for 2022 at least one day prior to the first book date.
Please note: Call volumes and wait times may be high; we recommend confirming via the owners portal for the quickest confirmation starting at 9 am. Email requests will be confirmed in the order in which they are received.
I M P O R TA N T U P D AT E S T O IN-PERSON FIRST BOOKING
ChristmasWeek 51 | December 18 - 25, 2022 (Sunday Units)
First Book Date: December 22, 2020
Week 52 | December 24 - 31, 2022 (Saturday Units)
First Book Date: December 29, 2020
New Year’sWeek 52 | December 25 - January 1, 2023 (Sunday Units)
First Book Date: December 29, 2020
Week 53 | December 31 - January 7, 2023 (Saturday Units)
First Book Date: January 5, 2021
EAGLE TRACE BUDGETS CONT.27
Mid-November | Annual assessment fee invoice is mailed.
January 1 | Annual assessment fee is due each year. Please note if you have any type of reservation during January your fees must be paid in full prior to arrival. Fees can easily be paid online at owners.massresort.com.
Last Business Day of January Full payment of assessment fee must be received in our office. If not, a $25 late fee is incurred and finance charges begin to accrue each month at a rate of 1.5% per month.
March 15 | Collection Deadline! You must make a payment arrangement with your Owners Association
prior to this date to avoid being turned over to an outside agency, where you will incur additional charges of approximately 33%. If you call the Association, you can set up a payment plan to avoid collection charges. Please call 540.289.4904 option 1. We cannot set up a payment plan unless you call.
ANNUAL ASSESSMENT F E E S C H E D U L E
G E T T H E M O S T O U T O F YOUR OWNERSHIPEagle Trace® ownership is all floating week/floating unit ownership. Floating means that you do not own any particular week or unit. According to your Public Offering Statement, you have purchased the right to request an Eagle Trace unit for one week based upon space availability. With a floating timeshare – timing is everything!
1. Pay your Massanutten Resort® assessment fee up to and including the year you are attempting to reserve.2. As soon as your fee is posted, request your week assignment (even if you only plan to spacebank it).3. Reservations for floating timeshares are done on a first-come, first-served, space available basis. The earlier you request your week assignment, the more luck you will have getting the week you prefer.4. To find any availability at all, we recommend that owners call us no later than February; to find availability in any popular week, we advise owners to call before bills go out in November.
5. Request your week assignment online at owners.massresort.com as soon as possible. Watch for written confirmation.6. If you wish to spacebank your week with RCI, you must contact RCI 30 days prior to the start date of your week.7. Spacebanking with RCI means you have a “bank account” with RCI into which you can bank your week and exchange it for a different time or place that someone else has banked in their account.8. Your trading power with RCI will depend upon how early you spacebank your week. A spacebank deposit banked less than 90 days before the start date of the week will be considered a late banking. Deposits banked over 9 months in advance will carry the maximum trading power.9. Remember, never contact RCI to spacebank before you have contacted us and received your assignment. In the event that you neglect to call for a reservation until after April of the year in question, you may discover that all of the Eagle Trace weeks for that year are booked.
This happens because in January and February each year, many weeks do not book up. Fortunately, RCI has a system of banking that allows us to bank many of those January and February weeks.
They are now credits in our RCI account and we can transfer them to owners who called too late to find a future week available.
You may also contact us by phone, fax, or email. Please see contact info below. (Please note: Our telephone volume is very high during the months of December through March. Email is preferable.)
Web: owners.massresort.comEmail: [email protected]: 540.289.9599Ph: 540.289.4904 option 2 RCI Ph: 844.874.5792
28EAGLE TRACE BUDGETS CONT.
Things You Need To Know!• You must pay your
assessment fee before you do anything.
• The earlier you request your week, the better week you can get – you can request up to 2 years in advance.
• If you are spacebanking, choose an available week with the highest Trading Power. Before booking, call RCI with a list of the available weeks and see which will get you the most value.
• Read the entire article for details.
