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Call Centre Certificate Awarded to Promise CliffMojalefa Matsie Building a pre>ductlve Se>ulh Af'rlca 850605 6068 081 Identity Inbound Call Centre Training Customer Service Call Management Interview Skills Communications Skills Outbound Call Centre Training Sales Objecting Listening Skills Business Letters Presentation Skills 18 Jul 2008 Date Issued SlIeu'sS'\ IS lh Floor, h:i'll' C,'nlre 1-1ICommissioner streel. ,Iohannesburl,:. 2000 I'hnne 1l11.JJ 1.9717 Cdl on.~~~.llS211
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Page 1: my qualification

CallCentreCertificateAwardedto

PromiseCliffMojalefa

Matsie

Building

apre>ductlveSe>ulhAf'rlca

8506056068081

Identity

InboundCallCentreTraining

Customer

Service

CallManagement

Interview

Skills

Communications

Skills

Outbound

CallCentreTraining

Sales

Objecting

ListeningSkills

BusinessLetters

Presentation

Skills

18Jul2008

DateIssued

SlIeu'sS'\ISlhFloor,h:i'll'C,'nlre1-1ICommissionerstreel.,Iohannesburl,:.2000

I'hnne1l11.JJ1.9717Cdlon.~~~.llS211

Page 2: my qualification

@

CompTIA A+ Essentials (2009 Edition) Certification Exam Score Report 220-701

CANDIDA TE: promise matsie

CANDIDATE 10: sr7790601

REGISTRATION NUMBER: v311on5055

EXAM: CompTIA A+ Essentials (2009 Edition) Certification Exam

DATE: Saturday, November 12, 2011

SITE NUMBER: sa137

PASSING SCORE: 675

CANDIDATE SCORE: 682

PASS/FAil: Pass

The CompTIA A+ Essentials (2009 Edition) Certification Exam has a scaled score betNeen 100 and 900.

You incorrectly answered one or more questions in the following objective areas:

SSe'nli~~~O~Edition} UertlflcillionJ:xam objectives, please visitl~ T~~UE copy OF THE OR1G1N.AL DO._:UM •. '~' .\ #

ERE 15 NO 'NDICl\Tl0N r~~l:~?E~~~~~r HAVE BEE~ MAnE THEFiE~Cf

~~U~NA~1117~/~\ ~NAME e.-RANK: _

SIGNA C~~ JOFFICE,_ - -

• 3.3 Explain the process and steps to install and configure the Windows OS.

• 1.2 Explain motherboard components, types and features.

• 1.8 Install and configure peripherals and input devices

• 1,1 Categorize storage devices and backup media.• 2.2 Given a scenario, explain and interpret common hardware loperating system symptoms and their causes

• 1.6 Compare and contrast memory types, characteristics and their purpose .• 6.2 Given a scenario, demonstrate the appropriate use of communication skills and professicnalism in the

workplace,

• 2.3 Given a scenario, determine the troubleshooting method and tools for printers.• 2.4 Given a scenario, explain and interpret common laptop issues and determine the appropriate

troubleshooting method,

• 3.1 Compare and contrast the different Windows Operating Systems and their features. • tI. P. IS• 4.1 Summarize the basics of netNorking fundamentals, including technologies. devices an ~lMe~. -4.n• 3.2 Given a scenario, demonstrate proper use of user interfaces. "U

O'

• 1.11 Install and configure printers.

• 4.3 Compare and contrast the different netNork types. 05 C-o 1.3 Classify power supplies types and characteristics. NOV -l• 1.7 Distinguish betNeen the different display devices and their characteristics. lO/8 .:z:o 1.4 Explain the purpose and characteristics of CPUs and their features. /l

• 5.1 Explain the basic principles of security concepts and technologies. .7 ..,.• 1.5 Explain cooling methods and devices. 8""• 6.1 Outline the purpose of appropriate safety and environmental procedures and given a sce 1(1' ~ply th

• 2.1 Given a scenario, explain the troubleshooting theory .• 4.2 Categorize netNork cables, connectors and their implementations.

• 5.2 Summarize the following security features.

For a complete listing of CompTIA A+

Page 3: my qualification

JEPPE COLLEGE JEPPE COLLEGEOF COMMERCE AND COMPUTER STUDIES

),djloor.8o=n B~ 9'!fJoITSu",po. Bo, 6110JolunncshWg :IDlTd~III;),,''-'6 OR0160-jEPPECOILEGEFu (011)))70)'9 ,.\bJl~cpI~Ian",.nn

\t"eh: \\;\l'Vil'ep.Clll:l n1.ltPPWO.(Ji.col.~

Pretoria Td:(OI2) 323 5927

Polokwane Tel: (015) 29 I 5707

Vercenil(inl: Tel: (016) -142 2676

Statement of ResultsThis Stalement is issued without any alterations or erasure, whalSoeve'"

Surname: MaIsie Course: PC Engineering

First Name: Promise CliffMojalefa Course Code: PCOl

Student Number: JC06427Academic Year. 2006 2007

Date Issued: 2008101/10

ISemester Unit Code Course Unit " Hari<s% Remark

Semester 3

INOOI A + Core Theory SO P

INC401 A + Core Theory II 50 P

N+301 Networking Theory 54 P

OSP302 Operating System PrJctical 50 P

INT301 Operating System Theory 61 P

INT302 Operadng Systems Practical II SO P

PRM301 Project Management 54 P

ITP301 Se<uricy + SO P

Semester 4

A+ES401 A+ wemials 77 PO

I.NEH02 LNET PENDING

MSCE401 MCSE290 PENDING

RPR402 ReseJrch Project 66 P

TECS402 Te<hnical SuPPOrt SO P

Accreditation: City & Guilds, South African Institute of Management. Institute of marketing management

National Department of Education. UMALUSI, Pitman Qualification,Softline Pastel, Pastel Payroll. CompTIA@, Microsoft Academ

and authorised Prometric''''' Testing Centre,

~neral COI,duct: Good

~4!b-=---------

-'---IT IS HEREBY CERTlHED THAT THIS IS

A TRIJE COpy OF THE OR1Glf~ALOOCUMLNT

AND ,HAT THERE'S NO INDICATION THAT

ALTERATIONS HAVE SEEN MADE THERETO

BY AN U~AVTlORIS~ PERSON.

,)A!E S:-. 1/( 7-JD 1-£0"lAME ~ C' (?

~ANK: ~ """--"

SIGN E

OFFIC

f\0!€ 1 ~e.<;t::arcn oro,ecI.resu:: ,5 nollnd~S penoi~

Academic Registrar

Page 4: my qualification

79898

VAAL UNIVERSITY OF TECHNOLOGYPrivate BagX021.Vanderbijlpark. 1900 Tel: (016)9509474, 9509812/3 Fax: (016) 950 9815

,/

STATE~ENT OF EXAMINATION RESULTS

P..?~)LIED& COMPUTER STUDIES28-JUL-2005

~;ATSIE PCM MRPO BOX 2995ACORNHOEK

1360

STUDENT NUMBER :IDENTITY NUMBER :COURSE : COMPUTER

204089788506056063081SYSTEMS: N. DIP.

DATE OF BIRTH : 05 JUNE 1985COURSE CODE : 206015

MOKThlYEAR SUB CODE AND DESCRIPTION~~~D/JAAR VAKKODE EN BESKRYWING

JUN 2005 HKCPAIAA;;1i,c:;VIB

EPENGICEELECIBAMATH2AASPROIG

~*~******** ********

COMM~J)T-!(':.~.TI()NS~.":!~LS

COMPUTER SKILLS 1ELECTRICAL ENGINEERING 1ELECTRONICS 1MATHEMATICS 2PROGRAMMING 1********~************************************

SYMB.SIMB.

~ (* )

-----

40 F7

50 P57 FM57 P44 FM50 P

**** *****

(*) SEE REVERSE SIDE FOR SYMBOLS

T2IS INSTITUTION RETAINS THE RIGHT TO CORRECT RESULTS

CLOSING DATE FOR RE-WRITE EXAMINATIOtiS FOR NOVEMBER 2005 2 SEPTEMBERNO LATE ENTRIES WILL BE ACCEPTED. (R50 PER SUBJECT)CLOSING DATE FOR REMARK OF SCRIPTS: 29 JULY 2005 - R50 PER SUBJECT

SUPPLEMENTARY EXAMS 18 to ?2 JULY 2005CLOSING DATE FOR DIPLOMA N,D DEGREE APPLICATIONS : 1 AUGUST 2005

***~ End Of Report ****

Page 5: my qualification

Thl. c•• tl'i,.r. ;, il,u.d In South A'ric:. by Ihe Gener,l ,nd Furl"" Education and T•• inin'il Quality A"U'lnC' CO\iAcll.

ear.bli,h.d by lI.Klion 4 01 Act 58 of 2D01. operetiAg II. ~ UMALUSI -.

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HG C 60%-69%SG F 33,3%-39%HG F 33,3%-39%SG C 60%-69%SG E 40%-49%SG D 50%-59%

S 950-1199****.'*.*

040 3205 4015 B

. - 1

850605606808t

~ December 2003

/~</~

111I1~Illi II~ 1I1I11~illllllllllllll~ 11111111

111111111[11111111:

With effect from

Chief Executive Officer

Awarded to

PROMISE CLIFF MOJALEFA MATSIE

SENIOR CERTIFICATE

~eneral anb jfurtber fburation anb ~raining

~ualitp ~ssurance CLCouncil

Identity number

ENDORSEMENT

None

Subjects passed

NoAthenn Sotho : F~4t LanguageA6~kaan4 : Second LanguageEng~4h : Second LanguageMathemaUc4Techn~ca1 D~~g~!d~g Con4tAuc~onAggJtegate

Page 6: my qualification

" .

2001-08-16

1985-06-05

---------

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SOU11\~fRIC~~Jm'

~EI~EJ'4,N'lES

PROMISE CLiff MOJ~LEf~

1 .D.No. 850605 6068 08 1

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DATE.:::;: 'rOR/rr;!. PE~MADE THETHATNAME I /I I ~Or-b RETO

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