Explore a range of communication styles and their effectiveness

within different teams and operating environments

Develop skills to enhance one’s communication effectiveness.

Clarify the requirements of effective leadership within the current

business landscape and develop an understanding of what this

looks like in practice.

Reflect on the vision and future direction of the organisation, and

identify the capability requirements needed to meet current and

future business needs

Koontz and O'Donnel “Leadership is influencing people to follow in the achievement of a common

goal”

According to WarrenG. Bennis “Leadership is the capacity to translate vision into reality” 

Vision:

Definition-

An aspirational description of what an organization would like to achieve or accomplish in the mid-term or long-term future. It is intended to serves as a clear guide for choosing current and future courses of action

"Vision Without Action...Is Just a Dream. Action Without Vision...Just Passes the Time.

But, Vision and Action...Can Change the World.“

- By Joel Barker

Trait theories focus on individual characteristics of successful leaders.

Leadership Traits:Leadership Traits: Desire to lead Honesty and

integrity Creativity and

Intelligence Good technical

knowledge Self confidence Ability to influence

others Ability to structure

social interactions  

1) Autocratic leadership style:

Laissez – Faire Leadership style….

...employee total freedom and control. ...display extensive trust in the workforce. ...create a relaxed work climate. … motivate through freedom and

flexibility. 

1.Exploitative authoritative2.Benevolent Authoritative3.Consultative4.Participative

SlNo

Leadership Management

1 In the absence of leadership Management is devoid of clear ends

2 Leaders do the right things. Managers do things right.

3 Leadership sets the style and tone for achieving a vision and motivates people to sacrifice for the attainment of the vision.

Management is the tactical process of executing and achieving the mission.

4 Leader is responsible for vision and how it relates to each person.

Management’s concern lie with the details and the day to day grind without which a vision can't become a reality.

5 Lead people. You manage things.

“Communication is a process of passing information and understanding from one person to another”

-KEITH DAVIS

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Organizational Communication Flows

Upward

Information

Downward

Instructions Directives

Coordination

Horizontal

Managing Communication Within Diverse Organizations

Verbal communication: using oral and written words

Non verbal communication: audio and visual presentations

Verbal channels: memos, emails, telegram

Non verbal channels: gestures and facial expressions

• Perception– Two people may perceive the same thing in

different ways and miscommunication happen.

• Language Characteristics– When two individuals are using different meanings

or interpretations of the same word and do not realize it, a communication barrier exists.

• Other Factors– Time pressures may cause us to focus on information that helps us make

decisions quickly, although the information may not be of high quality.

– Feedback may be impaired or absent.

Barriers to Effective Communications

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Barriers to Effective CommunicationsBarriers to Effective Communications

• Information Overload– The increasing use of technology in

organizations is often leading to overload when the amount of information we can process is exceeded.

• Gender Differences– Because males and females are often

treated differently from childhood, they tend to develop different perspectives, attitudes about life, and communication styles.

Barriers to Effective Communications

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Barriers to Effective CommunicationsBarriers to Effective Communications

• Cross-Cultural Diversity– The greater the difference between the

sender’s and receiver’s cultures, the greater the chance for miscommunication.

• Trust and Honesty– A lack of trust can cause the receiver to

look for hidden meanings in the sender’s message.

Barriers to Effective Communications

“Motivation is a process of channelizing a person’s inner drive so that be accomplishes organizational goals”

Reward 

Definition: That which is given in return for good or evil done or received; esp., that which is offered or given in return for some service or attainment, as for excellence in studies, for the return of something lost, etc.;

a

Extrinsic Rewards-– tangible and visible to

others– given contingent on

performance

Intrinsic Rewards-– natural rewards– associated with performing

the task for its own sake

• Good benefits

• Health insurance

• Job security

• Vacation time

• Interesting work

• Learning new skills

• Independent work situations

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Maslow’s Hierarchy of Needs

• Maslow believed people rank their needs into five categories– Physiological: basic requirements for

survival– Safety: job security and safe working

conditions– Social: need to be part of a group– Esteem: respect, prestige, recognition– Self-actualization: need to fully reach

one’s potential• Once people achieve a given category of

needs, they become motivated to reach the next category.

Maslow’s Hierarchy of Needs

Frederick Hertzberg stated two theories of motivation as follows:

Hygiene Theory Motivation  

Hygiene factors are also called dissatisfiers. Hygiene factors are those factors that do not provide any sort of motivation to the employees but it prevents negative motivation

The interpersonal relationship Working conditions Salary Quality of Supervision Environment (working condition) Status, and Job security Company and its Administrative policies

  Motivators are those feelings that produce

feelings of achievement status and recognition in the jobs. They enhance productivity. Motivator apart from providing job Satisfaction

The Motivators are Recognition: praise Growth and development Interest in the job Work itself: Interest and challenging Responsibility for enlarged task Advancement: Mobility to higher levels Achievement

Motivating with the Basics

Motivating with Equity Theory

Motivating with Expectancy Theory

Motivating with Reinforcement

Theory

Motivating with Goal-Setting Theory

leaders need to establish a sense of direction and to motivate

people to move in that direction.

Understanding of leadership theories provides the basis for

analyzing leadership and management styles. It is also a factor in the

process of making decisions.

Charismatic leadership helps to illustrate the power of leaders.

Discussion of the need for leadership highlights the management

tasks and objectives.