MyClinic365 Release Notes V2.20 10092020 Many practices have moved to a closed-door policy. Only allowing the patients into the surgery once they have spoken to and triaged them. This has created a huge amount of administrative overhead for GPs and their staff. It also means that patients must wait outside the door until they are ready to be seen. MyClinic365 has built a remote check-in, Covid-19 triage, remote patient call and integrated our secure payment portal to streamline this process. Reducing the telephone tag that it has created and making it safer for both the practice and their patients. Remote Check-in Notifications We have added 2 new notifications settings which can be accessed from Settings\Notifications Check-in Notifications When enabled it sets that by default all appointments will be sent a link that will allow the patient to either cancel their appointment or check-in for their appointment. If the appointment is scheduled within 2 hours of the booking time the link is sent with the booking confirmation. If the appointment is more than 2 hours in the future, then the link is not sent until the appointment is with 2 hours of the current time. Covid Triage When enabled this embeds a Covid-19 Triage workflow into the check-in process.
Transcript
MyClinic365 Release Notes V2.20 10092020
Many practices have moved to a closed-door policy. Only allowing the patients into the surgery once they have spoken to and triaged them. This has created a huge amount of administrative overhead for GPs and their staff. It also means that patients must wait outside the door until they are ready to be seen. MyClinic365 has built a remote check-in, Covid-19 triage, remote patient call and integrated our secure payment portal to streamline this process. Reducing the telephone tag that it has created and making it safer for both the practice and their patients.
Remote Check-in
Notifications We have added 2 new notifications settings which can be accessed from Settings\Notifications
Check-in Notifications
When enabled it sets that by default all appointments will be sent a link that will allow the patient to either cancel their appointment or check-in for their appointment.
If the appointment is scheduled within 2 hours of the booking time the link is sent with the booking confirmation.
If the appointment is more than 2 hours in the future, then the link is not sent until the appointment is with 2 hours of the current time.
Covid Triage
When enabled this embeds a Covid-19 Triage workflow into the check-in process.
We have set defaults messages for Triage Pass and Fail but the system also allows you to customise these messages to your practice.
Booking Appointment and sending links
Booking appointment has not changed. We have provided the facility to override the settings set at the Practice level.
Patient Experience
Link
The patient will receive the link one of 2 ways, depending on the timing of the appointment.
1) Appointment Confirmation – appointment booked and scheduled within 2 hours of current time
2) Appointment Reminder - appointment booked and scheduled outside 2 hours of current time
Triage and Remote check-in
When patient clicks on link they will be presented with the following screen if both triage and check-in have been enabled. If triage hasn’t been enabled, then they will be presented with a portal that allows them to check-in or cancel their appointment.
Patient will receive a link as shown above. Once clicked it will take them into either a Covid-19 Triage\Remote Check-in flow or else the remote check-in flow
Example of default notification after successful triage (failed assessment) and check-in
These messages are customisable and can be set for pass\fail scenarios
If the patient passes the Triage and the practice has selected to send payment link when appointment was being scheduled, then the patient is presented with the option to pay.
Patient pays through the MyClinic365 secure payment portal. This updates the dashboard status for that patient to paid and automatically sends the patient their receipt.
Payment and Status updated on dashboard
Practice Experience
Once the patient has completed the check-in process the patient’s status will change to either:
1) Arrived – Passed Triage
2) Failed Assessment
The admin staff can quickly check to see the output of the Triage by clicking ion the appointment and selecting edit
The Triage output is the details section of the appointment.
The Healthcare Professionals can view the output from Details when they are in the “In Appointment” status for that patient.
When the HcP clicks on the details button they will see the output of the triage, there is also a copy to clipboard button that allows you to quickly copy the output if you need to insert it into the patients’ health record.
Call Patient to Door
Depending on your practice flow, it may be that you tell patients to remain in their car etc and wait until they are called.
We have introduced a patient notification to call patients to the practice when you are ready to see them.
There is a new status within the calendar “Call Patient” that notifies the patient to come to the door of the practice.
An example of the text or email received by the patient:
To summarise we now see the patient flow being:
Arrived or Failed-Assessment -> Call-Patient -> Checked-In (when they have arrived at surgery) -> In-Appointment -> Fullfilled
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