MyGateway

Top Tabs

• MyGateway Home• Students• Library• Knowledge@umsl

Home The home tab gives you easy access to your student email, lists of your courses and school organizations, tools and more.

ToolsThe tools module gives you quick access to several of

the useful utilities of MyGateway.

These include:

• A link to class, organization and campus wide announcements.

• A calendar, into which you can enter events and assignments.

• A link for checking the grades of in your active classes.

• A link for sending email to instructors and students in your classes.

Tools: CalendarTo create a new event in your calendar, double click on the date.

A new window will pop up with a quick form to fill out with a description of your event.

Tools: EmailThe email link allows you to select a course or organization you are part of and then pick whom you wish to contact within that group.

After that, it’s as simple as typing out your message and clicking “submit.”

Arranging Your Desktop

You can change the order of the modules on your MyGateway home page by clicking the button on the top right area of the screen that depicts two arrows:

This will bring up an interface that lets you move around your modules by selecting them and clicking the arrows indicating where you want them to go.

You can also move modules around by dragging and dropping.

Arranging Your Desktop: Adding Modules

To add a new module, click on the “Add Module” button on the top left of the Home page.

This will bring up a list of useful tools that you can select and add your Home

page. You can preview each module by clicking “(More)…” and add it to your Home page

by clicking the “Add” button:

Students

The students tab has general information about the services UMSL provides its students.

It also has:• information about you as a student • academic planning tools • a job listing for students • and a list of upcoming campus events.

LibraryThe library tab shows the schedules for the libraries

on campus. It also allows you to search the catalogue of the research and reading materials available to you from our libraries and online.

A more in-depth guide to the Library tab can be found under the “Other Resources” header under “Tutorials, Subject Guides & Help”

Knowledge@umsl

Knowledge@umsl is your resource for quick solutions to your technical support questions.

The Self Service Application displays announcements, frequently asked questions and your favorite solutions.

If you need more assistance, with a click of a button, you can open a ticket, request additional help from your support center and track the status of your ticket.

Find Solutions Tab

To find a solution to your technical support issue, you can either start

by performing a search for the solution, or you can browse for your solution by

selecting a particular category to navigate into. No matter which of these

options you decide to start with, you can then continue your search by

browsing, or continue your browse by searching.

Find Solutions Tab:

Browse By CategoryBrowse by category allows you narrow

down your question by starting from the broader

subject.

To Browse by category, select the type of

thing you are having an issue with (e.g. “Internet

Browsers” or “ Portable Devices.”) from the list and

continue to narrow down the sub-topics until you have

found your problem.

Searching Knowledge@umsl

The search function allows you to look for solutions to technical

support problems.

To do a search, type a description of your problem in the “Enter your question below…” box and then click the Search button. Be precise in your search. Describe the problem or error that is occurring, or the task that you are trying to accomplish. Usually, this means using more than just one word in your search.

Opening a TicketFrom time to time, someone will experience a technical support issue

that cannot be solved with the information already available at Knowledge@umsl.

That doesn’t mean that all hope is lost! If you experience such a problem, you can

open a ticket with the Help Desk. The experts at the Help Desk will look into the

issue and try to find a solution for you and for anyone else who may run into this

issue in the future.

Opening a TicketTo open a ticket, navigate to the “Home” tab.

There, a link is available that, when clicked, will prompt

you to login to our service request system. Use your normal UMSL

ID and login to access this system.

Opening a Ticket: Service Request Management

Click “Information Technology Services,” this will call up a list of services available to you through the Service Request Management site:

Opening a Ticket:Request IT Help

Select “Request IT Help,” this will bring up a form for you to fill out explaining the nature of your problem.

When you have filled out this form, click “Submit” and someone will look into your issue during the Help Desk’s normal office hours.

The Help DeskThe Help Desk is located in Lucas Hall 211, you can reach the

Help Desk at (314) 516-6034, its office hours are:

7:30 AM – 10:00 PM Monday – Thursday

7:30 AM – 5:00 PMFriday

Other Help For more specific help regarding MyGateway, you can click on the drop-down menu that displays your name at the top of the page.

From there: • Click the question mark at the bottom:

-This will open a new window.• On the left, click “student help:” • This will give you a list of tutorials to help you with more

specific MyGateway functions.