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Report Manager 4.3 SP1 Patch management just got easier © 2015 N-able Technologies, Inc. All rights reserved.
| Date post: | 12-Jul-2015 |
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Technology |
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Report Manager 4.3 SP1Patch management just got easier
© 2015 N-able Technologies, Inc. All rights reserved.
Presented By
© 2015 N-able Technologies, Inc. All rights reserved.
Ali MahmoudProduct Marketing
@alimahmoud_
Karen RecoskieProduct Manager
The importance of reporting
© 2015 N-able Technologies, Inc. All rights reserved.
Improve Customer Satisfaction
• Show customers what you are doing and help them rationalize their IT spend
• Be your customer’s go-to IT relationship
• Increase repeat business
© 2015 N-able Technologies, Inc. All rights reserved.
Reporting is your foot in the door
• Learn about reactive customers network
• Build trust through free basic reporting
• Build Recurring Revenue by upselling Backup/AV/Patch for unprotected nodes
© 2015 N-able Technologies, Inc. All rights reserved.
Why isn’t everyone using reporting?
• Many IT providers do not provide their customer reports citing high cost and effort as the reason
• Others prefer in-person visits which is costly and hard to scale
© 2015 N-able Technologies, Inc. All rights reserved.
How Reporting Works
© 2015 N-able Technologies, Inc. All rights reserved.
N-central® provides diagnostic reports
© 2015 N-able Technologies, Inc. All rights reserved.
Diagnostic ReportsRemote Monitoring DataAsset data plus
AV, Patch, Backup, etc
Report manager provides diagnostic and business reports
© 2015 N-able Technologies, Inc. All rights reserved.
SQL Database Automatic ReportsRMM DataAsset, AV, Patch, Backup,
Mobile, Help Desk, etc
#1 – Executive Summary Report
Scorecard report showing the business value of the services you have delivered
© 2015 N-able Technologies, Inc. All rights reserved.
Study Your Own Performance And Improve
Help Desk & Ticketing
© 2015 N-able Technologies, Inc. All rights reserved.
Remote Desktop Support
Show Your Customers The Work You Do
© 2015 N-able Technologies, Inc. All rights reserved.
AV Status Patch Status
Backup Status and more…
The best way to send branded IT reports to your customers
© 2015 N-able Technologies, Inc. All rights reserved.
Report Manager
Report Manager 4.2AV & Storagecraft®
Asset Change report Historical reportingService Dashboard
Report Manager 4.3 Help Desk ManagerCustomer BrandingWindows 2012 R2
Report Manager 4.3 SP1Patch report updatesGoogle Chrome supportMS SQL Server 2014
Brief history on Report Manager
© 2015 N-able Technologies, Inc. All rights reserved.
Dec 2013 May 2014 Dec 20142006
What’s new in Report Manager?
© 2015 N-able Technologies, Inc. All rights reserved.
Report Manager 4.3 SP1Patch management just got easier
© 2015 N-able Technologies, Inc. All rights reserved.
Updates – Patch Status
New!! – Patch Approval & InstallUpdates – Executive Summary
New!! – Patch Details
Demo: New Report Filters
© 2015 N-able Technologies, Inc. All rights reserved.
Executive Summary Report
© 2015 N-able Technologies, Inc. All rights reserved.
© 2015 N-able Technologies, Inc. All rights reserved.
Patch Status
Patch Details
© 2015 N-able Technologies, Inc. All rights reserved.
Patch Approval & Installation Comparison
© 2015 N-able Technologies, Inc. All rights reserved.
Newly Supported Environments
© 2015 N-able Technologies, Inc. All rights reserved.
Google™ Chrome
SQL Server® 2014
Automation Manager
Help Desk Manager
ReportManager
Remote Control
Manager
SecurityManager
Backup Manager
Patch Manager
Audit Manager
Mobile Manager
N-central RMMAn MSP’s complete toolkit
© 2015 N-able Technologies, Inc. All rights reserved.
© 2014 N-able Technologies, Inc. All rights reserved.
Start your Free Trial
Report ManagerRemote Management Made Simple
Legal Information
The N-able Technologies and N-central trademarks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.
© 2013 N-able Technologies, Inc. All rights reserved. © 2014 N-able Technologies, Inc. All rights reserved.
