• NAME: SIMONAS BAKSYS

• HAM DEPARTMENT: EGA CORPORATE PLANNING OFFICE

• SUPERVISOR/MENTOR: RANDY SHIPLETT

• SCHOOL: UNIVERSITY OF CENTRAL FLORIDA

• ACADEMIC LEVEL: SENIOR

• MAJOR: MARKETING

• CO-OP TERM: SUMMER 2015

PROJECT SUMMARY1. NEW SYSTEM FOR DISTRIBUTING,

COLLECTING, AND ANALYZING EGA CUSTOMER SURVEYS

2. ENHANCING EGA INTRANET (TEAMLINK) VIA SHAREPOINT

EGA CUSTOMER SURVEYS

• WE CURRENTLY HAVE 3 DIFFERENT SURVEYS THAT WE DISTRIBUTE TO OUR PARTNERS.

• WE HAVE A DEVELOPED CUSTOMER SATISFACTION INDEX BASED ON A 1-5 RATING SCALE.

Customer Satisfaction

Index

Project Survey

Management Survey

Supplier Survey

EGA CUSTOMER SURVEYS

CURRENT SITUATION• SURVEYS ARE DISTRIBUTED VIA

EMAIL

• RESPONDENT HAS TO PRINT OUT SURVEY, FILL IT OUT, AND MANUALLY RETURN IT TO EGA

• WE HAVE TO MANUALLY ENTER DATA FROM PAPER SURVEY TO EXCEL

• RESULTS ARE ANALYZED BY MANUALLY CREATING SUMMARIES AND EXPORTING THEM AS PDFS

OBJECTIVE• TO DETECT AREAS OF POOR

PERFORMANCE

• TO ADDRESS RECURRING ISSUES

• TO IMPROVE THE RELATIONSHIPS AND COMMUNICATION BETWEEN EGA AND OTHER PLANTS

• TO INCREASE EGA’S VALUE TO OUR PARTNERS

EGA CUSTOMER SURVEYS

NEWLY IMPLEMENTED PROCESS

• PLATFORM USED: ADOBE ACROBAT PRO

• VARIOUS CUSTOM OPTIONS

• CREATING SURVEY IS VERY SIMPLE:

• THE FORMATTING CAN BE CREATED IN ANY APPLICATION (WORD, EXCEL, ADOBE)

• VARIOUS FORM FIELDS CAN BE ADDED IN ADOBE: TEXT, CHECK BOX, RADIO BUTTON, DROPDOWNS, ETC.

EGA CUSTOMER SURVEYS

DISTRIBUTION• INTEGRATED WITH LOTUS NOTES AND

YOUR ADDRESS BOOK

• PRE-DRAFTED CUSTOM MESSAGE

• ABLE TO SEND OUT TO MULTIPLE PEOPLE AT ONCE

• ALL DONE VIA ADOBE

EGA CUSTOMER SURVEYSRESPONDING & TRACKING

• THE RESPONDENT CAN FILL OUT THE SURVEY WITHOUT EVER LEAVING HIS EMAIL

• ALL THAT’S NEEDED IS ADOBE READER TO FILL OUT AND SUBMIT THE FORM, WHICH IS FREE

• SUBMITTING IS MADE EASY THROUGH THE DEFAULT EMAIL APPLICATION AS WELL

• SURVEYS AND THEIR STATUSES ARE TRACKED VIA ADOBE

• THE RESPONSES ARE EXPORTED TO AN AUTOMATED EXCEL DOCUMENT THAT SUMMARIZES AND ANALYZES ALL THE DATA

PROJECT SURVEY ANALYSIS

11 surveys

PROJECT SURVEY ANALYSIS BY DEPARTMENT

11 surveys

EGA CUSTOMER SURVEYS

BENEFITS/IMPACT• THE PROCESS IS MUCH MORE

AUTOMATED AND EFFICIENT

• VERY EASY TO MANAGE

• PARTNERS ARE MORE INCLINED TO RESPOND

• DATA ANALYSIS IS MORE ACCURATE

• LEADS TO AN OVERALL IMPROVEMENT IN THE RELATIONSHIP BETWEEN EGA AND OTHER HONDA PLANTS

SHAREPOINT

TEAMLINK• THE CURRENT INTERNAL WEB

PLATFORM THAT IS USED BY HONDA COMPANIES

• CONSIDERED HONDA’S INTRANET

• STORES VARIOUS INFORMATION FOR ASSOCIATES

SHAREPOINT

CUSTOMER SATISFACTION

• CREATED A CUSTOMER SATISFACTION PAGE UNDER CORPORATE PLANNING

• AVAILABLE FOR MANAGEMENT TO ANALYZE AND EVALUATE AREAS OF CONCERN

SHAREPOINT

PAGES• A SURVEY LIBRARY CONTAINING ALL

RESPONSES AND SUMMARIES

• EACH CATEGORY’S OVERALL SUMMARIES (MANAGEMENT, PROJECT, SUPPLIER)

SHAREPOINT

MAIN PAGE• TABLES TALLYING AND

AVERAGING ALL SURVEYS BY COMPANY AND DEPARTMENT

• VISUAL RADARS OF OVERALL CUSTOMER SATISFACTION INDEX

• EVERYTHING IS UPDATED AUTOMATICALLY VIA THE “SURVEY COMPILER” CREATED IN EXCEL

SHAREPOINT

BENEFITS/IMPACT• EASILY ACCESSIBLE CUSTOMER

SATISFACTION ANALYSIS FOR MANAGEMENT AND ASSOCIATES

• ABLE TO FOLLOW THE PROGRESS OF IMPROVEMENT

• VISUAL INFORMATION TO MOTIVATE EGA TO PERFORM BETTER AS A WHOLE

OTHER PROJECTS

• IMPROVED RESEARCH AND DEVELOPMENT COST REPORTING

• CREATED DIVISION 2 PROJECT MANAGEMENT ASSOCIATE SURVEY

• CREATED AN OVERALL EGA COMPANY PRESENTATION

• IMPROVED EGA HR NH CIRCLE PRESENTATION

• DEVELOPED A CSI OPERATION MANUAL

• CONDUCTED SOFT BUDGET PROJECT ANALYSIS

• SUPPORTED LPL IN IMPROVING CPO SHAREPOINT SITE

THAT’S A WRAP, FOLKS!

LESSONS LEARNED• HOW TO ADAPT AND WORK IN A

CULTURALLY DIVERSE ENVIRONMENT

• HOW A GLOBAL CORPORATION FUNCTIONS FROM THE INSIDE

• HOW TO UTILIZE OTHER PEOPLES’ EXPERTISE

• HOW TO IMPROVE BUSINESS RELATIONSHIPS BY FINDING PROBLEMS

• BECAME PROFICIENT IN SHAREPOINT

• BECAME PROFICIENT IN ADOBE ACROBAT PRO

• GAINED GREAT INSIGHT ON THE AUTOMOBILE MANUFACTURING SPECTRUM AND ITS COMPONENTS

FUTURE CAREER INTERESTS

• FURTHER DEVELOP MY CLOTHING COMPANY THROUGHOUT THE NEXT YEAR

• GRADUATE FROM UCF IN SUMMER 2016

• EITHER COMMIT FULL TIME TO MY COMPANY OR OBTAIN A MARKETING/SALES POSITION IN A TECH COMPANY

THANK YOU!

• WHITNEY MCCLAIN

• LINDSAY RIPPINGALE

• MASAKO SCHOOLEY

• MINAKO HUDSON

• KATHY CLOSE

• LAM SAM

• KEVIN MCELDOWNEY

• MIKE WARNER

• STEVE TONEATTI

AND MOST IMPORTANTLY, MY SUPERVISOR – RANDY SHIPLETT!