Narrative Eric Batac San Miguel.docx

COLLEGE OF BUSINESS AND ACCOUNTANCY

ANGELES CITY

Brgy. Quebiawan, McArthur Highway, San Isidro,

San Fernando, Pampanga

DURATION TIME

January 07, 2015 – March 06, 2015

Submitted by:

Eric Cristopher C. Batac

MK-431

Submitted to:

Ms. Joy Anne Evaristo or/and Mrs. Lea Manalang

HOLY ANGEL UNIVERSITY

CRITERIA % %

1. Organization

-format, style, and techniques10%

2. Content

-completeness of information20%

3. Visual Aids

-pictures, forms with correct labeling10%

4. Analysis

-critical evaluation of the standard operating procedures, citing

strengths & weaknesses of section/department

20%

5. Recommendations

-feasible courses of action20%

6. Punctuality

-should be submitted on or before the given deadline10%

7. Neatness, presentation, cleanliness 10%

TOTAL 100%

P a g e | 2


TABLE OF CONTENTS

I. The Goals of My Off-Campus Practice

• Personal Skills

• Business Skills

II. Company’s Background/ Profile

III. The Nature of the Work in My Office

IV. Getting Along on the Job

• New Friends Acquired

• Observation on the Rules Regulations of the Office

• For the Employees

• For the Student Trainees

• Layout of the Office

V. An Evaluation of my Training

• Office Procedures Learned and Applied

For Marketing Management Students

a. What is the organizational set-up of the department?

b. What are the different sections and functions of each section?

c. How are sales conducted?

d. What are the marketing aids/promotional gimmicks used?

e. What sales records are kept in the department?

f. What reports are made by the department?

• Office Equipment Operated

• Duties and Responsibilities/Work done in the Office

P a g e | 3


VI. Observed Organizational Values

• Interpersonal Relationships

• Working Relationships with the Executive & Co-Workers

• Teamwork

• Quality of Service Delivered

• Punctuality

• Personal Grooming

VII. Problems Encountered During my Training & How I Solved Them

VIII. Recommendations/ Feedback for Off-Campus Training

For Company

For Practicum Program

P a g e | 4


I. The Goals of My Off-Campus Practice

• Personal Skills

Time-Management. The program helped me to manage my time

effectively. Balancing work, studies, and life duties was actually difficult

and tiring. However, it is a good learning.

Interpersonal/ Teamwork. Through this program, I learned how to

socialize and work with other people in different ages, religion, and

nationalities.

Self Confidence. One of my priorities to develop in this training is my

confidence. I would like to enhance this by being exposed to the real

corporate environment. Through this program I can better present myself.

Self-Motivated. Through this program, I learned on how I can motivate

myself. By liking and enjoying what you do you can motivate people to act

the same.

P a g e | 5


• Business Skills

Communication. Through this program, I learned how to talk to people. I

had spoken to different employees, staffs, and cadets in the company and

it helps me boost my confidence in communicating to different people in

the company.

Computer Skills. My typing skills got faster and I’ve become more

knowledgeable using Microsoft Excel.

Professionalism. Working with discipline and punctuality. Respecting the

managers and following the rules and regulations of the company. Putting

personal matters aside.

Customer Relationship Management. Dealing and interacting with

customers. Greeting, giving best service and guiding them in addressing

their needs.

Flexibility and Multi-tasking. Working on different reports, files, and

documents appropriately and managing to do things on time.

Attention to detail. Doing the work with my best effort and satisfying my

supervisors with the output. Initiate to do things and determine to produce

output excellently.

P a g e | 6


II. Company’s Background/ Profile

San Miguel Brewery Inc. (SMBI)

San Miguel Brewery Inc. (SMBI) is the largest producer of beer in the Philippines,

with nine out of ten beer drinkers preferring its brands. San Miguel Beer was first produced

by La Fabrica de Cerveza de San Miguel, an upstart brewery in the heart of Manila that

began its operations in 1890. It received the Royal Grant from the Spanish king to brew beer

in the Philippines, then a colony of Spain. In 1963, the brewery was renamed San Miguel

Corp. (SMC) to reflect its growing ventures into food and packaging. As the beer business

grew at a steady pace, it provided the foundation from which SMC expanded its interests

from food, beverage and packaging, to power, oil, airline and infrastructure. Today, SMC is

the country's biggest diversified conglomerate.

All SMB's beer operations were then under the San Miguel Beer Division, a business

unit of SMC. SMB was incorporated on July 26, 2007, and the domestic beer business was

spun off from SMC to SMB on October 1, 2007. The spin-off of SMC's domestic beer

business into SMB was intended to realize the value of SMC's flagship business. In 2010,

the acquisition of San Miguel Brewing International Limited (SMBIL) enabled SMB to achieve

full integration of its domestic and international beer business. SMB is now at a greater

advantage to champion the iconic San Miguel brand across the Asia-Pacific region.

From a single product produced in a single brewery in 1890, SMB has developed an

array of popular beer products over the past century, catering to the distinct tastes and

preferences of beer drinkers across all segments and markets in the Philippines. Today, it

carries a portfolio of ten strong and popular beer brands: San Mig Light, Red Horse Beer,

Cerveza Negra, Gold Eagle Beer, San Miguel Strong Ice, San Miguel Super Dry, San Miguel

Premium All-Malt Beer, San Miguel Flavoured Beer, San Mig Zero, and its flagship brand,

P a g e | 7


San Miguel Pale Pilsen. These products carry distinct attributes that cater to all

segments of the Philippine beer market and have earned international recognition for quality,

winning in the prestigious Monde International Selection almost on an annual basis, among

other awards and citations.

The Company has six production facilities strategically located across the Philippines

to ensure product availability and freshness, and a highly developed distribution system

serving approximately 471,000 retail outlets.

San Miguel Beer products have consistently dominated the market for beer in the

Philippines, the country's largest alcoholic beverage segment. Despite its dominant market

position, SMB continues to find new ways to grow further its volumes and its market share in

the Philippine beverage industry.

III. The Nature of the Work in My Office

At SMBI San Fernando, my day starts with me greeting colleague with “Good

Morning!” and a smile. During Mondays we attend the weekly flag ceremony together with

other departments. We also have our announcements and morning exercises done during

this day of the week. Going back to the office I then turn on the computer and continue the

work assigned to me.

In our department, I work with 12 talented people. Most of them have been working

for the company for many years and have their own families already. Angelito David was one

of the tenured employees; he’s been with SMB for 35 years and still counting. I had the

privilege to ask how he managed to do such. Some factors as to why according to him was

culture and benefits. As day goes by I can truly understand why most employees stay and in

the future retire in this company. SMB truly care of its employees, they give out great

benefits to its regulars. Most companies give out 13th month pay as bonuses as the year

P a g e | 8


ends but in SMB they had up to 15th month pay of bonus. I can say that this company is one

of the most generous when it comes to salary and benefits.

Under HR Department, we have services and recruitment. I had the chance to be

exposed on both. I can say that I enjoyed both equally. Though there are two groups in our

department, Mr. Noel Nunag would always remind us that we are still one department. That,

any bad feedbacks towards HR reflects the HR as a whole and there should be no one to

point fingers at. Our bond together as a department is incomparable, as my supervisor would

say that our department is a family. During lunch break as much as possible we eat together,

all of us.

I remember how I was worried at first that I wouldn’t be able to jive well with them

since most of them are not on the same age bracket as mine. Having to work with

experienced colleagues helped me develop myself a lot. I can tell that they want me to learn

a lot from my short time in the office as an ojt. Especially my supervisor Mr. Lawrence

Gutierrez, who was very eager in mentoring me on every aspect of HR. It’s great how

through this experience I had a glimpse of how I want to build my career. I will truly treasure

the experience I had. I can tell that the skills and knowledge I’ve acquired during my OJT at

this company are things that I would be proud of all my life.

P a g e | 9


IV. Getting Along on the Job

HR

Department during SMB Idol last February

Mrs. Peachy Calma ( 2nd from left;1st row)

HR Assistant

In charge of scheduling trainings and also recruitment.

Mrs. Jeasel Dela Cruz ( 3nd from left;1st row)

HR Assistant

Responsible in payroll services and other HR services duties.

Mrs. Diane Manalo ( 4nd from left;1st row)

HR Assistant

In charge of 3rd party services ( Security, Canteen, Pharmacy)

Mr. James Dela Cruz ( 5nd from left;1st row)

HR Assistant

In charge of recruitment and tardiness reports.

Mr. Chester Mendoza ( 5nd from left;1st row)

HR Secretary

Responsible of secretarial services for the HR manager

P a g e | 10


P a g e | 11


Mr. Lawrence Gutierrez ( 3rd from left; 2nd row)

HR Supervisor ( Recruitment )

Head of HR Recruitment

Mrs. Evelyn Santos ( 4th from left; 2nd row)

HR Assistant

In charge of recruitment; conducts interviews and facilitates exams

Mr. Royce Sarmiento ( 5th from left; 2nd row)

HR Supervisor (Services)

Head of HR Services

Mr. Angelito David ( 3rd from right; 2nd row)

P a g e | 12


HR Assistant

In charge of employee benefits and loans

Mr. Francis Alfonso ( 2nd from right; 2nd row)

HR Assistant ( Project Employee )

Responsible for 3rd party services

Mr. Aeron Ong ( 1st from right; 2nd row)

HR Assistant ( Project Employee )

In charge of recruitment; Conducts initial interviews and facilitates exams

• Observation on the Rules and Regulations of the Office

• For the Employees

The employees are required to wear their uniform. Fridays are dress

down days where they can wear jeans and polo shirts.

Every Monday, we attend the weekly flag ceremony starts around 8:00am

until 8:30am. Announcements are also done during this time.

Monthly Operations Review are conducted every last week of each month

discussing objectives for the following month and reporting achievements

done for the month.

Time in and out are logged through a fingerprint scanner at gates before

you enter the plant

Employees must always update their respective reports daily and

summarize it.

• For the Student Trainees

Student Trainees are required to wear either smart casual attire or school

uniform.

P a g e | 13


Student Trainees have their time and out forms signed daily by security

guards on duty.

Student Trainees should advise beforehand if they are to absent.

Student Trainees are required to report or turn over finished duties to their

immediate supervisor.

• Layout of the Office

HRA DEPARTMENT

P a g e | 14

Pantry / Break up Room

Restroom

Testing Room / Payslip WindowHR Supervisor Office

(Services)

HR Recruitment

Tables and Computers


V. An Evaluation of my Training

• Office Procedures Learned and Applied

Encoding of Personal Information Database of SMBI – San

Fernando’s employees

Prepares and hands out payroll slips of every employee in the

company. Twice a month

Update of master list of files and folders

Performed inventory of training materials

Schedule examinations and interviews by coordinating appointments.

Performs customer service functions by answering employee requests

Assist with recruitment and interview process.

Make photocopies, faxes documents and performs other clerical

functions.

File papers and documents into appropriate employee files.

Prepare new employee files

Ordering of necessary office supplies using their SAP system

P a g e | 15

HR Manager’s Office

Couch / Waiting Area


Provide inputs on post-MOR meeting

For Marketing Management Students

a. What is the organizational set-up of the department?

P a g e | 16

Human Resource Manager

Human Resource Planning and Development

HEAD

HR Associate/Assistant HR Associate/Assistant


Human Resource Services HEAD



Clinic Security

HR Secretary


b. What are the different sections and functions of each section?

There are 2 sections under Human Resource Department. These are :

A.)Human Resource Planning and Development (HRPD)

Organization Review

Manpower Planning and Management

Recruitment

Compensation

Training

Succession and Human Resource Information System (HRIS)

Management

B.)Human Resource Services (HRS).

Payroll Administration

Benefits Administration

Labor Relations

Employee Relation

Plant compound Maintenance

Clinic Services

c. How are sales conducted?

San Miguel Brewery Inc. products are surely familiar to every Filipino citizen.

Sales are done through the use of various distribution channels. Retailers,

Wholesalers, Distributors are some as to how the company’s products reach its

consumers. Production runs 24 hours to cater the insane demand of SMB Beers

nationwide.

P a g e | 17


d. What are the marketing aids/promotional gimmicks used?

In SMBI, they use TV Commercials, Billboards, Tarpaulins and more

marketing aids. I believe that they allot large amount of funds in advertising or

promotions. SMBI also uses the internet in promoting their products. SMBI advertise

their products very well this reflects on how long they’ve been on top in the beer

industry.

e. What sales records are kept in the department?

Unfortunately, there are no sales record kept in the HRA Department of SMBI –

San Fernando.

f. What reports are made by the department?

In HRA Department, several reports are made. Tardiness/Absenteeism

reports are done and summarized monthly. Training schedule reports are also done

by the department. Pay slips are also made at our department. Incidents that take

place under the plants are also reported first to the HR department. An evaluation

report of 3rd party services is another task done by our department. A lot more

reports are made, however, they are confidential to mention.

P a g e | 18


• Office Equipment Operated

Computer

Photocopy Machine

Folders

Puncher

Stapler

Shredder

Paper Cutter

• Duties and Responsibilities/Work done in the Office

At SMBI HR Department, I’ve learned different works and duties especially in

our department, Human Resources Department. Through this duties and

responsibilities I learned to appreciate more the importance of the HR Department in

an organization. Some of the duties I’ve done are:

Maintain human resources records.

During my first week at SMBI, I was assigned to encode the Personal

Information Forms. This form contains details about each employee’s

address, age, etc. Details up to the employee’s parents are encoded for

future purposes. Included in this task was to organize their database and

check for missing info’s or corrupt files.

Inventory of training materials.

In this task I prepared an excel worksheet that contains training materials

that the department currently have and segmenting stuffs that can still be

used for future trainings. This also involves disposing materials that are of

no more use and only takes up space in the office.

P a g e | 19


Pay slip organizing and distribution.

This is done twice a month. My task is to arrange the pay slips into their

respective regions or departments and make sure they’re alphabetized.

Rice Ratio slip distribution is also done during this time.

Scheduling of Interviews

I had the chance to schedule interviews. After screening for qualified

candidates via resumes, we then call them to schedule for their initial

interview.

Facilitate Initial Interview and Exams

Together with Mr. Aeron Ong, I had the chance to conduct an initial

interview. In that initial interview we would assess the applicant if they

would proceed to the next step which is the exams.

Filing of 201 files

In this task I maintain employee files, making sure that documents are

placed on each specific employee’s folder.

Prepare Presentations

This task involves creating PowerPoint presentations to be used on

upcoming programs or events. Prepared a ppt for the holy mass

VI. Observed Organizational Values

Interpersonal Relationships

In the Human Resource Department, the employees are like family to each

other. I can say that they do care for each other. They do not simply see their

colleagues as coworkers, but treat them as family. Often times we have lunch

together and meriendas too. Everything just seems easier when you enjoy others’

company.

P a g e | 20


Working Relationships with the Executive & Co-Workers

Based on my observation, executives have a good relationship with their

subordinates. They call each other “pare or kuya”, during non-toxic hours they share

stories. I can also say that Sir Royce, HR head of services, has the best sense of

humor among them. Both supervisors I must say are very open to suggestions and

they involve their team in the decision making.

Teamwork

Teamwork is well observed in our department. When problems come up you

can always ask for help. Most of them know their respective duties well and are

experts in giving tips on how you can finish your task effectively and efficiently.

Quality of Service Delivered

When it comes to quality there is no doubt that they provide the best quality of

service given the years of Excellency of the company. I believe one key to this

company’s success in terms of quality is its employees. Quality and consistency is

the key as they say.

Punctuality

In our department, associates do not use time cards. But nevertheless they

still come on time and most of the time stay late in the office. It’s great how they

are so dedicated to their work knowing that there is no overtime pay. Though there

are times that some would be late, but they make sure that they inform their

coworkers.

Personal Grooming

In my opinion, SMBI’s uniform is one of a kind. It’s very simple yet classy.

They are not that strict when it comes to grooming but employees themselves

make sure that they are always presentable.

P a g e | 21


VII. Problems Encountered During my Training & How I Solved Them

In my 250 hours of training in San Miguel Brewery – San Fernando, I’ve faced

challenges. First thing that challenged me was while encoding the PIFs of hundreds of

employees. Because these forms are hand written, some of the hand writings are very

difficult to understand. And this somehow affected the quality of work because of typos. It

was a tiring job to just encode information the whole day. But through time I managed to get

the hang of it. In addition to that Kuya James, also advised me to be patient and to not rush.

Another problem that challenged me was dealing with some rude people. This

happened when I was distributing pay slips. There was this time when an employee got high

pitched because It was taking sometime before I can find his pay slip but eventually I did.

This was a learning lesson for me to always stay calm and gave me more patience.

There are many more challenges that I’ve faced during my training but all of those

thought life lessons that I could always look back and say I’ve overcome things more than

this.

VIII. Recommendations/ Feedback for Off-Campus Training

For Company

One thing that I would recommend the HR Department is to start investing on

online job sites like Job Street. I noticed that in their department they still rely on job

fairs and old resumes when they seek for qualified applicants. By investing on job

street placements they would have a wider range of applicants. Job sites are

quickly growing in number this is because of the ease of access. I would say that

this is something they lack in their system given the number of manpower required

in running the company.

P a g e | 22


For Practicum Program

I recommend that the practicum program increase their number of

coordinators. I believe that the coordinators have to much work for only 2 people.

There are too many students taking up practicum for the coordinators to guide or

orient. I also think that practicum program would have more impact to a graduating

student if they have it on a summer. Because having it on the last semester

together with other subjects makes it hard for students to manage time. Having to

still go to school after ojt hours was hard to manage. But after all these challenges

only prepares us for the real world.

P a g e | 23

Date post:	17-Jan-2016
Category:	Documents
Upload:	eric-cristopher-cortez-batac
View:	222 times
Download:	0 times

Narrative Eric Batac San Miguel.docx

Documents