NASA Shared Services Center

National Aeronautics and Space Administration

www.nasa.gov

Overview

2NASA Shared Services Center

National Aeronautics and Space Administration

NSSC Vision & Mission

National Aeronautics and Space Administration

3NASA Shared Services Center

National Aeronautics and Space Administration

What Is the NASA Shared Services Center (NSSC)?

• Consolidates activities into a separate, independent NASA Service Center

• Performs a variety of transactional and administrative activities in four lines of business:

– Financial Management

– Human Resources

– Information Technology

– Procurement

National Aeronautics and Space Administration

4NASA Shared Services Center

National Aeronautics and Space Administration

• Reduces resources expended for support

– Provides better quality, more timely services at lower cost

– Improves data integrity, consistency, and accountability

– Standardizes core business processes

• Facilitates process re-engineering and automation

• Leverages consolidated spending with vendors to negotiate better terms and prices

• Saves money to funnel back into programs (Space Shuttle, Space Station, Exploration)

Why Shared Services for NASA?

National Aeronautics and Space Administration

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National Aeronautics and Space Administration

Lines of Business

• Human Resources

– High volume, transactional activities

» Processing personnel actions

» Maintaining employees personnel records

» Employee benefits, advice, and services

» Processing training requests

» Processing awards

– Low volume, boutique-type activities

» Maintaining HR systems

» Employee drug testing

» SES case documentation

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National Aeronautics and Space Administration

Lines of Business (continued)

• Procurement

– Consolidated Contract Management

– Grants processing

• Information Technology

– Enterprise licensing

– Oversight and management of desk top support contract

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National Aeronautics and Space Administration

Lines of Business (continued)

• Financial Management

– Employee travel (foreign and domestic)

– Employee relocation services

– Accounts payable

– Accounts receivable

– Payroll

– Financial statements

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National Aeronautics and Space Administration

How Were These Activities Selected?

• An implementation team made up of representatives from each functional area formed sub-teams (Human Resources, Procurement, Financial Management, Information Technology) and were tasked to

– Identify all functions performed at all Centers and facilities

– Establish a baseline of current and future costs and resource requirement

– Categorize current functions into “Services to be Consolidated,” “More Study Needed,” or “Services Remaining at Center"

– Identify phasing and interdependencies/qualifiers for implementation

• To view the full NSSC Implementation Plan click below:

NSSC Implementation Plan (2)

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National Aeronautics and Space Administration

• Work force is a mix of Civil Service and Contractor employees

• CSC Team is referred to as “Service Providers”

• NSSC payroll is about $30 million per year -- an important local economic initiative

• Civil Servants: 160• Service Providers: 325

Approximately 470 employees by 10/31/08

Service Provider Contractor

(66%)

Service Provider Contractor

(66%)

NASA Civil Service (33%)

NASA Civil Service (33%)

Support Contractors (1%)

An Integrated Organization

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National Aeronautics and Space Administration

When Do Activities Transfer to the NSSC?

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National Aeronautics and Space Administration

When Do Activities Transfer to the NSSC?

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National Aeronautics and Space Administration

Customer Contact

• The NSSC has three primary avenues for customers to contact us:

– Customer Service Website

– Customer Contact Center

– Center Liaisons

NASA Shared Services Center

National Aeronautics and Space Administration

NP-2006-08-00108-SSC