04/12/2023 www.zensar.com 1
Vision CommunitySustaining Motivation in Tough Times
By Dr Ganesh NatarajanZensar Technologies
04/12/2023 www.zensar.com 2
A Mckinsey finding : Sustainable excellence is elusive..
43
18
54 companies “Built to last”
46
33
Struggling
High performer
21
Do not exist
Where are they now?
04/12/2023 www.zensar.com 3
. . . because most companies focus on performance alone
What an enterprise delivers to stakeholders in financial and operational terms
Performance
Health
The qualities, attributes, and actions today that help sustain performance tomorrow
04/12/2023 www.zensar.com 4
The big idea
SOURCE: Scott Keller and Colin Price, Beyond Performance: How Great Organizations Build Ultimate Competitive Advantage. 2011
Performance
What an enterprise delivers to stakeholders in financial and operational terms (e.g., net operating
profit, ROACE, TRS, net operating costs, stock
turn)
Health
The ability of an organization to align, execute, and renew
itself to sustain exceptional
performance over time
“The narrow pursuit of shareholder value was the dumbest idea in the world”
– Jack WelchFormer Chairman and CEO of GE
Financial Times, August 2009
“We have not achieved our tremendous increase in shareholder value by making shareholder value the only purpose of our business”
– John Mackey Founder and CEO of Whole FoodsReason Magazine, October 2005
Companies need to manage performance AND health with equal rigor to achieve successful change
04/12/2023 www.zensar.com 5
3 clusters that we need to focus on...
SOURCE: McKinsey Organization Practice
Direction
Co-ordi-nation & control
Account-ability
External orientation
Innovation & Learning
Capabilities Motivation
Culture &Climate
Leadership
Elements of organizational health 3 clusters of health
AlignmentAre people at all levels contributing to the organization’s vision, strategy, culture and values?
ExecutionCan the organization perform essential tasks with its current capabilities and motivation level?
RenewalHow do leaders interact, respond, and adapt to its situation and external environment?
04/12/2023 www.zensar.com 6
ALIGNMENT
Engaging the whole Strategy formation and initiatives for successVision Community
04/12/2023 www.zensar.com 7
Vision Community @ Zensar
“Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity”
Empowering Employees
04/12/2023 www.zensar.com 8
VC Core and Support systems
Associate driven brainstorming and implementation platform for New
Ideas
Mentored by Executive Council
Validated by Strategy Group
Collaborate through
Technology Platforms
04/12/2023 www.zensar.com 9
VC :What’s in it for Associates ?
Align your Ideas to the company’s
A Platform to : Contribute Ideas Ask Question Seek Clarification Offer Feedback
Team Work
Creative Thinking
Decision Making
Communication
04/12/2023 www.zensar.com 10
Evolution and Contribution to Zensar’s Strategy
Stage I (2001-2003)
Stage II(2004-2006)
Stage III(2007 onward)
Platform to generate ideas
Hear the “Voice of Associates”
60-70 Participants
A vehicle to validate strategic plans of Management Council
Higher participation from young employees
Support to Strategy Formulation and Strategy Implementation
120+ associates across geographies
Kzen Zensar’s Value-
Development centre Centralized Presales INNOWET KRAs Solution Blueprint
ePMP Centralized testing ER/AR Function Innovation Council OBT acquisition-SBU
Model
Project Director ZenLounge IP Council SoA Green IT ZICCI ZenPoints Customer Engagement
Framework Zennovation Portal
04/12/2023 www.zensar.com 11
Vision Community at HBS
March 2012 April 2013
04/12/2023 www.zensar.com 12
Vision Community Today
Contributes to 20-30% of new ideas and Strategy for Zensar
Is a forum for identifying and grooming talent across the organization
Enables building connect within the organization across functions and bands
04/12/2023 www.zensar.com 13
Concept of Crowd Sourcing
“Crowdsourcing is the process by which the power of the many can be leveraged to accomplish feats that were once the province of a specialized few.”
Jeff Howe : Wired MagazineJune 2006
04/12/2023 www.zensar.com 14
Leading Innovation Companies use Crowd Sourcing …
04/12/2023 www.zensar.com 15
EXECUTION
Participative Managementi-Zen
04/12/2023 www.zensar.com 16
The Context: 2011-12
$1Bn goal
Engagement: inherent part of Zensar’s culture
Retaining Engagement while scaling up
Need for consistency in People Mgmt Skills
Leverage the confidence reposed in Supervisors
04/12/2023 www.zensar.com 17
Involvement of Stakeholders
Zensarians
• Voice of Associates Survey• FGDs
Talent Management Committee
04/12/2023 www.zensar.com 18
iZen Engagement Workshops: Content
Exceptionality and the Talent-Passion-Organization need Model
Building Connected Teams
Development Action Plans for Team Members
Ongoing Feedback
04/12/2023 www.zensar.com 19
Workshops for People Managers: 2011 to 2013
28 Workshops conducted across Pune, Hyd, US, UK and S. Africa
Co-facilitated by Business and HR 490 People Managers covered
UK
South AfricaHyderabadPune
US
04/12/2023 www.zensar.com 20
Branding
Teaser campaign, posters, cascades, eZenscapes, contests, launch event…
04/12/2023 www.zensar.com 21
Results
Over 90% associates up to the Project Manager level, have
DAPs
Retention - above Industry norms
Built alignment to the $1Bn goal, inspiring leadership,
Connectedness culture
04/12/2023 www.zensar.com 22
RENEWAL
Innovation and LearningJUGNU
04/12/2023 www.zensar.com 23
From iZen to JUGNU: 2012-13
Awaken the ‘Jugnu’ in each Zensarian – Excellence and Innovation Build leadership at all levels Complement the OE initiative - drive inner Excellence
…thus• Taking iZen -‘I Make Change Happen’ forward• Facilitating disruptive Innovation for the $1Bn goal• Creating teams with leaders, which raise the level of Passion for Excellence,
Innovation, Engagement and Performance•…through energizing both existing and new initiatives
04/12/2023 www.zensar.com 24
Branding
JUGNU launch event in Pune and Hyderabad
JUGNU anthem and other contests Co-branding with Excellence Awards
04/12/2023 www.zensar.com 25
Leadership and HR Involvement
Talent Management Committee SMC workshop Pune, Hyderabad, UK leadership team and AR workshops Host workshop (12 hosts) Workshop with Delivery Heads, preparing them for holding the Excellence
Workshops 8 Excellence Workshops held, for each BU, anchored by respective Delivery
Heads
04/12/2023 www.zensar.com 26
Towards our transformation vision
A thousand fireflies rising Leadership at all levels Disruptive Innovation A truly connected vision community