Date post: | 07-Aug-2018 |
Category: |
Documents |
Upload: | mike-esguerra |
View: | 238 times |
Download: | 6 times |
of 15
8/19/2019 Nastar VIP and Complaint Analysis
1/37
w
SL
HUAWEI TECHNOLOGIES CO., LTD.
NastarVIP & Complaint Analysis
8/19/2019 Nastar VIP and Complaint Analysis
2/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential
Statement
his document is used for Globe elecom enginee
Do not provide or present it to any customer and
r!
8/19/2019 Nastar VIP and Complaint Analysis
3/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential !
Content
" Overview of VIP & Complaint Analysis Function
How To Create VIP & Complaint Analysis Task
# Appendices
! How To View VIP & Complaint Analysis result
8/19/2019 Nastar VIP and Complaint Analysis
4/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential #
VIP & Complaint Analysis - Application Scenarios
Application Scenario 1: Routine VIP or VIP Group Performance Monitoring
Application Scenario : Analysis of Ser!ice Acti!ity an" #$perience %ren"s of VIP roups
Application Scenario ': All-Signaling Analysis of Calls of VIP sers
Analy(e t)e release an" ser!ice e$perience of calls of !ery important VIP users* %)e Nastar pro!i"es a "e"icate" all-signaling analysis function* Application scenario +: ,uic complaint )an"ling "uring t)e operation an" maintena
t)e net.or
8/19/2019 Nastar VIP and Complaint Analysis
5/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential $
VIP & Complaint Analysis - Function List
%a&e $
No
VIP Analysis /unction
1 One-time and periodic VIP analysis tasks2 User-level VIP service usae analysis
report
! "et#ork-level active cell analysis report
$ In-dept% analysis o VIP analysis reportrecords
' Periodic trend analysis o VIP serviceusae
( )*port and auto )mail o VIP analysisreports
+ VIP user and VIP roup manaement
No.
Complaint Analysis
" One-time complaint anal
,rie inormation summa
! .inalin procedure ana
# /easurement inormatio
$ /o0ility and .ervice ana
' etailed inormation ana
8/19/2019 Nastar VIP and Complaint Analysis
6/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential '
Content
" Overview of VIP & Complaint Analysis Function
2 How To Create VIP & Complaint Analysis Task
# Appendices
! How To View VIP & Complaint Analysis result
8/19/2019 Nastar VIP and Complaint Analysis
7/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential (%a&e (
VIP Analysis - Process
Start
Su)*c+i)e to the +eui+ed data
C+eate a -I% anal*i* ta*/
-iew -I% anal*i* +e*ult*
End
Chec/ whethe+ the +eui+ed data i* +ead
No
0e*
8/19/2019 Nastar VIP and Complaint Analysis
8/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential 1
8/19/2019 Nastar VIP and Complaint Analysis
9/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential 2
8/19/2019 Nastar VIP and Complaint Analysis
10/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential "3
8/19/2019 Nastar VIP and Complaint Analysis
11/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential ""
8/19/2019 Nastar VIP and Complaint Analysis
12/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential "
8/19/2019 Nastar VIP and Complaint Analysis
13/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential "!
8/19/2019 Nastar VIP and Complaint Analysis
14/37
8/19/2019 Nastar VIP and Complaint Analysis
15/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential "$
8/19/2019 Nastar VIP and Complaint Analysis
16/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential "'
8/19/2019 Nastar VIP and Complaint Analysis
17/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential "(
8/19/2019 Nastar VIP and Complaint Analysis
18/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential "1
8/19/2019 Nastar VIP and Complaint Analysis
19/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential "2%a&e "2
Complaint Analysis Support - Process
Sta+t
C+eate a com4laint anal*i* *u44o+t ta*/
-iew the com4laint anal*i* *u44o+t +e*ult
End
8/19/2019 Nastar VIP and Complaint Analysis
20/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential 3
8/19/2019 Nastar VIP and Complaint Analysis
21/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential "
8/19/2019 Nastar VIP and Complaint Analysis
22/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential
8/19/2019 Nastar VIP and Complaint Analysis
23/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential !
8/19/2019 Nastar VIP and Complaint Analysis
24/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential #
8/19/2019 Nastar VIP and Complaint Analysis
25/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential $
8/19/2019 Nastar VIP and Complaint Analysis
26/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential '
Content
" Overview of VIP & Complaint Analysis Function
How To Create VIP & Complaint Analysis Task
# Appendices
! How To View VIP & Complaint Analysis result
8/19/2019 Nastar VIP and Complaint Analysis
27/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential (
Content
" Overview of VIP & Complaint Analysis Function
How To Create VIP & Complaint Analysis Task
VIP Analysis
! How To View VIP & Complaint Analysis result
VIP Analysis - Vie.ing Analysis Results - All-Signaling Analysis
8/19/2019 Nastar VIP and Complaint Analysis
28/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential 1%a&e 1
VIP Analysis - Vie.ing Analysis Results - All-Signaling Analysis
In-"ept) analysis can 0e performe" on t)e entire signaling of t)e calls of VIP users .)o ran
su0scri0e" to t)e re,uire" "ata*
1 3#o analysis modes are provided4 ta0le and lo#c%art
2 5./4 3%e sinalin o A and A0is interaces can 0e analyed
! U/3.4 3%e sinalin o Uu6 Iu6 Iu06 Iur interaces can 0e analyed
3ip4 ou0le-click a sinalin 3%e Signaletail Information dialo 0o* is displayed
3ip4 Click a sinalin 3%e associatedsinalin data in t%e lo#c%art and
ta0le is displayed
8/19/2019 Nastar VIP and Complaint Analysis
29/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential 2
Content
" Overview of VIP & Complaint Analysis Function
How To Create VIP & Complaint Analysis Task
Complaint Analysis
! How To View VIP & Complaint Analysis result
8/19/2019 Nastar VIP and Complaint Analysis
30/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential !3Pa e !7
Complaint Analysis Support -Result Vie.ing - Summary Report
5ield* indicatin& cau*e* 6o+e7ce4tion*8 4+o9idin& anal*i*+e*ult 6o+ e7ce4tion* )a*ed on+elated in6o+mation
8elease cause ield analysis
)*ception causes recorded 0y
e9uipment
Select the *e+9icet4e to )e 9iewed
Select the u*e+ :a)no+mal o);ect to)e 9iewed
A)no+mal call* a+edi*4laed.
8/19/2019 Nastar VIP and Complaint Analysis
31/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential !"Pae !1
Complaint Analysis Support - Result Vie.ing - Signaling Analysis
2efore a call is release"3 t)e signaling proce"ure is as follo.s:
1 In case o complaints 0y a common user6 key-sinalin analysis 0eore call release is provided
In case o complaints 0y a VIP user6 all-sinalin analysis is provided
2 3%e sinalin analysis unction provides t#o analysis modes4 sinalin lo# ta0le and sinalin lo# c
3ip4 ou0le click one sinalin6 and t%en t%e
dialo 0o* to display detailed sinalin
inormation is displayed
3ip4 Click one sinalin6 and t%en t%e
sinalin lo# c%art is associated #it% data
in t%e ta0le
8/19/2019 Nastar VIP and Complaint Analysis
32/37
8/19/2019 Nastar VIP and Complaint Analysis
33/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential !!Pae !!
Complaint Analysis Support - Result Viewing - Mobility Anal
Na*ta+ -'33@3"3 i* conf&u+ed with the mo)ilit anal*i* 6unction, which 6acilitate* locate the 6ollowin& 4+o)lem*< 5+euent hando9e+ in *ho+t 4e+iod @edundanc hando9e+ Im4+o4e+ hando9e+
8/19/2019 Nastar VIP and Complaint Analysis
34/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential !#Pae !$
Complaint Analysis Support - Result Vie.ing - Com0ine" Complaint
Com)ined com4laint anal*i* *u44o+t on the GS> and TDSCD>A o+ GS> and U>TS i* *5ilte+in& and analFin& call +eco+d* +elated to com4lainin& u*e+* on the GS> and TDSC5ilte+in& and analFin& call +eco+d* +elated to com4lainin& u*e+* on the GS> and U>TS
8/19/2019 Nastar VIP and Complaint Analysis
35/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential !$Pae !'
Complaint Analysis Support - Result Vie.ing - Inter-2SC 4an"o!er Analy
Splice" analysis on inter-2SC alternate calls on t)e GSM is supporte"
.pliced analysis is perormed 0ased on t%e same I/.I6 close time6 and
correspondin release cause and access cause
8/19/2019 Nastar VIP and Complaint Analysis
36/37
HUAWEI TECHNOLOGIES CO., LTD. Huawei Confdential !'%a&e !'
Complaint Analysis Support - Geograp)ic isplay
Providin eorap%ic display 0ased on analysis result
isplayin t%e accessed cell and released cell included in t%e analysis result in a 5UI 0y means o
Sta+t &eo&+a4hicdi*4la
8/19/2019 Nastar VIP and Complaint Analysis
37/37
Copyrigt!"#$$ %uawei &ecnologies Co.' Lt(. All Rigts Reserve(. The in6o+mation in thi* document ma contain 4+edicti9e *tatement* includlimitation, *tatement* +e&a+din& the 6utu+e fnancial and o4e+atin& +e*ult*, 6ut4o+t6olio, new technolo&, etc. The+e a+e a num)e+ o6 6acto+* that could cau*e aand de9elo4ment* to die+ mate+iall 6+om tho*e e74+e**ed o+ im4lied in th*tatement*. The+e6o+e, *uch in6o+mation i* 4+o9ided 6o+ +e6e+ence 4u+4o*con*titute* neithe+ an oe+ no+ an acce4tance. Huawei ma chan&e the in6o+mtime without notice.
Than/ ouwww.huawei.com